Fingerprint Scanner Burnt Out? - Nexus 5X Q&A, Help & Troubleshooting

I managed to pick up a brand new, sealed, Nexus 5X on eBay for a very good price to replace my aging Galaxy S5, but I have had it for less than a week and the fingerprint scanner just suddenly stopped working. I've been on the stock ROM only so far, and the Imprint option doesn't even come up in the settings anymore. I have cleared the cache and factory reset, none of which helped. The person I bought it from did not buy it from the Play Store (the Nexus representative checked my ESN); do you all think I should take my chances sending it to LG for warranty repair, or should I send it back to the seller? How common of an issue is this?

well if it's less then a week then i would recommend taking it back to the seller. he should be able to hand you a brand new one out. (if you still have the receipt). if it aint possible then some sellers will send it back to lg for repairing. So you might then need to wait a while.

I have just my Nexus 5x warranty repair approve by LG. Dody camera on mines. Like you I also bought it new and sealed from eBay. I supplied them with eBay sales invoice and payapl invoice and they have taken that as proof of purchase.
Sent from my Nexus 5X using Tapatalk

Related

Refurbished already?

So I had to get a replacement phone and they sent me one through customer service, now how do I know if its refurbished. The shipping weight shows it being .80lbs. I dont even know if its possible to even have refurbished ones this soon. What do you all think?
Refurbished are guaranteed to be the same quality as new so if it isn't send it back.
consider how many people bought the phone, even though it's only been out a few weeks. there's going to be messed up ones, of course. there may also be new ones as well, if they run out of refurbs. like the above poster said, not to worry, as they're just as good as new.
fake samsung s3 cheap
why samsung s3 phone made in china? galaxy note made from Korea.......
I had to exchanged my phone like 2 Weeks ago. I got a new one, just the phone though. Did you ask the representative if its new or refurbished?
Sent from my SGH-T999
nyyankees3511 said:
So I had to get a replacement phone and they sent me one through customer service, now how do I know if its refurbished. The shipping weight shows it being .80lbs. I dont even know if its possible to even have refurbished ones this soon. What do you all think?
Click to expand...
Click to collapse
Well....
#1. The shipping weight is low because it is not coming with battery or any accessories, not even a battery door. Just the phone.
#2. There is a possibility it is refurbished, and there is a MMI code ##RTN# that displays whether it is refurbed or not. Has to be 100% stock to see, so don't flash anything.
#3. Hit thanks, and let us know your findings

[Q] Samsung OEM i9250 digitizer assembly: Where to buy?

I am trying to find a Samsung OEM Galaxy Nexus i9250 Black Full LCD Display with Touch Screen
Digitizer Assembly. I see several "compatible" ones on Ebay (not Super Amoled), but I cannot find
a genuine Samsung OEM digitizer with the exception of a couple of Chinese sites that I am not sure
I could trust. I contacted Samsung and they advised me that they do not sell parts to consumers.
Has anyone tried any of the digitizers for sale on Ebay?
I bought one from eBay couple of months ago to replace my wife's broken screen after i was quoted 300$ from local shops. I got it for 180$ and replace it myself. Have no problems with it since then, it actually looks better than my Galaxy Nexus that has the original one, much better colors.
3dreamers said:
I bought one from eBay couple of months ago to replace my wife's broken screen after i was quoted 300$ from local shops. I got it for 180$ and replace it myself. Have no problems with it since then, it actually looks better than my Galaxy Nexus that has the original one, much better colors.
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Thanks for the feedback. I had seen some comments on other message boards where a couple of people who had
used digitizers bought on ebay were not pleased with the display. I am happy to hear of your positive experience,
so I may take a second look at buying one off Ebay, if I am unable to locate a Samsung OEM digitizer. Who was the
seller on Ebay that you purchased from?
Samsung replaced my screen for $191.60 with free shipping on the way back.
Once they received it, they gave it to ups in 4 business days.
fixyourtech said:
Samsung replaced my screen for $191.60 with free shipping on the way back.
Once they received it, they gave it to ups in 4 business days.
Click to expand...
Click to collapse
I did contact Samsung, but my Galaxy Nexus is a UK GSM phone that I purchased from Expansys USA. Samsung USA will not support or repair my phone in any way. I then contaced Samsung in the UK and they advised me that they would not repair my phone because I do not live in the UK. I contacted Expansys USA to see if they could send the phone to Samsung UK for repair on my behalf, and they said the charge would be between $200.00 and $300.00. I thought it was odd that he quoted me an estimated cost with that wide of a range. The Expansys representative did not seem very interested in my problem.
I was anxious to get my Galaxy Nexus when it was first released, and that is why I purchased it from Expansys USA. I see now why some people cautioned me about buying from importers. I will never buy another phone from an importer.

Cracked my Nexus 7

Anyone know where to fix a cracked nexus 7 screen and digitizer?
The device just came out. Good luck
Sent from my Nexus 7 using xda app-developers app
Since you're in the N7 2013 area, you must have the new one, so the answer for now is Google or ASUS depending on where you bought it.
I haven't seen any listed anywhere yet.
If you have the 'old' N7, you're posting in the wrong area, but eBay should have the parts for DIY, otherwise the first sentence is still the answer.
Like calling either Google or Asus?
androidsavage23 said:
Like calling either Google or Asus?
Click to expand...
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Asus
I talked to Asus and they told me to ship my product to them to see what they can do. Wish me luck.
If you bought it from the PlayStore, you'd want to deal with them.
Anywhere else is ASUS, unless, as I always advise, you'd purchased a 3rd party drop and spill warranty (like Square Trade).
For the $60 spent on the warranty, you'd have 2 years of coverage..... Much less than a non-covered broken screen....
Good luck.. :thumbup:
If you bought it with an American Express card, you'd be covered. They have 90 day coverage for theft and accidental damage on items you purchase up to $1,000(I think). You also get an extra year of warranty, and can return any item up to 90 days from the purchase date.

Where to Buy Nexus 5X - USA

Is there anywhere that has the Nexus 5X in stock in the USA? I can't find one anywhere! I know Google discontinued them. I seen them cheap on Amazon a while back but missed my chance. I'm only interested in a Brand New, Sealed, H790. I can find H791 but those are international. (GSM Only)
Techbyte said:
Is there anywhere that has the Nexus 5X in stock in the USA? I can't find one anywhere! I know Google discontinued them. I seen them cheap on Amazon a while back but missed my chance. I'm only interested in a Brand New, Sealed, H790. I can find H791 but those are international. (GSM Only)
Click to expand...
Click to collapse
https://swappa.com/buy/nexus-5x-unlocked OR Ebay
bigw34 said:
https://swappa.com/buy/nexus-5x-unlocked OR Ebay
Click to expand...
Click to collapse
I forgot about Swappa. I ended up pulling a new in box sealed Nexus 5X 32GB Carbon Black for $280 on eBay. I think that was a pretty decent price. I remember seeing them for $240 when they were being discontinued but not sure if they were 32gb or 16gb.
I sold my Moto Nexus 6 for $300 so it works out. It was flawless, replaced the Mid Frame, Battery, and Rear Cover with OEM replacements before I sold it. ($30 in parts)
Techbyte said:
I forgot about Swappa. I ended up pulling a new in box sealed Nexus 5X 32GB Carbon Black for $280 on eBay. I think that was a pretty decent price. I remember seeing them for $240 when they were being discontinued but not sure if they were 32gb or 16gb.
I sold my Moto Nexus 6 for $300 so it works out. It was flawless, replaced the Mid Frame, Battery, and Rear Cover with OEM replacements before I sold it. ($30 in parts)
Click to expand...
Click to collapse
Lets hope you dont end up with a Nexus 5X that has the bootloop issue. May want to call LG when you get the device and double check the build #/IMEI to make sure.
bigw34 said:
Lets hope you dont end up with a Nexus 5X that has the bootloop issue. May want to call LG when you get the device and double check the build #/IMEI to make sure.
Click to expand...
Click to collapse
I didn't come across the Bootloop issues info until after I purchased it! I was scared to update it to 7.1.1. I did though, I have had zero issues so far! Everything is working great. The person I bought it from said that their original had the Bootloop issue and Google replaced it for them. That is the one they sold me. They listed it the day they received it, box was definitely sealed! I would hope that Google sent them an "updated" replacement. The phone was shipped to them from Google less than a two weeks ago.
Techbyte said:
I didn't come across the Bootloop issues info until after I purchased it! I was scared to update it to 7.1.1. I did though, I have had zero issues so far! Everything is working great. The person I bought it from said that their original had the Bootloop issue and Google replaced it for them. That is the one they sold me. They listed it the day they received it, box was definitely sealed! I would hope that Google sent them an "updated" replacement. The phone was shipped to them from Google less than a two weeks ago.
Click to expand...
Click to collapse
I just got my board on the phone replaced by LG. So far, its working fine and I'm back on current version of PureNexus Rom 7.1.1
If your phone has been refurbished, you should be fine, but there is no guarantee. I'm only telling you my experience and opinion with my phone.
Good luck and enjoy!
bigw34 said:
Lets hope you dont end up with a Nexus 5X that has the bootloop issue. May want to call LG when you get the device and double check the build #/IMEI to make sure.
Click to expand...
Click to collapse
bigw34 said:
I just got my board on the phone replaced by LG. So far, its working fine and I'm back on current version of PureNexus Rom 7.1.1
If your phone has been refurbished, you should be fine, but there is no guarantee. I'm only telling you my experience and opinion with my phone.
Good luck and enjoy!
Click to expand...
Click to collapse
If mine was refurbished, they definitely used a brand new housing and display. It was factory sealed in the box. The build date said 10/15, but there was a new sticker covering the old one. Hard to explain.

Impossible to get a replacement front screen for Nokia 8 Sirocco in US

I just bought a new condition Nokia 8 Sirocco for review purposes and then planned on reselling it, of course I dropped it first day I got it (luckily with the case on), but unluckily it shattered the front glass. Touch seems to work just fine however, BUT...
Nokia won't sell me the part or help me at all since I'm not in the same country as where it is available from their website.
I tried ordering parts through a cellphone repair store authorized with Nokia, and even called and emailed places in both the UK and Canada that were authorized Nokia repair stores, and they are unable to get me the part or repair it for me even if I pay shipping there and back as well as for the repair and part.
The one website I found that sells the part for a very reasonable 400 rs (5-6 usd) only ships within India.
I've wasted so much time trying to figure out how to just get the part, much less have it repaired. If anyone has any ideas, suggestions, or can help me out I'd be incredibly grateful, or if you can sell me the part directly that would work as well.
Thanks for your time !
Front Screen for Nokia 8
China is the main source of cell phone parts. So, I think you should try "Aliexpress". And they can deliver your product in the USA.
wiederganger said:
I just bought a new condition Nokia 8 Sirocco for review purposes and then planned on reselling it, of course I dropped it first day I got it (luckily with the case on), but unluckily it shattered the front glass. Touch seems to work just fine however, BUT...
Nokia won't sell me the part or help me at all since I'm not in the same country as where it is available from their website.
I tried ordering parts through a cellphone repair store authorized with Nokia, and even called and emailed places in both the UK and Canada that were authorized Nokia repair stores, and they are unable to get me the part or repair it for me even if I pay shipping there and back as well as for the repair and part.
The one website I found that sells the part for a very reasonable 400 rs (5-6 usd) only ships within India.
I've wasted so much time trying to figure out how to just get the part, much less have it repaired. If anyone has any ideas, suggestions, or can help me out I'd be incredibly grateful, or if you can sell me the part directly that would work as well.
Thanks for your time !
Click to expand...
Click to collapse
hi wiederganger,
i just bought a N8S with cracked screen, too good a price to not, i'd seen an ad via google for replacement screens for £69.99 in UK so thought id get it fixed easily, but when i got the phone i checked out the company on trust pilot, it is a scam, all bad reviews nothing good. I got in touch with nokia uk, they quoted £303GBP (about $400USD) for the repair, i can get new glass put in a samsung S8 for £70, so they are way over pricing it and withholding parts deliberately. i tweeted this info out, maybe they'll wake up as nobody would buy one if they realised the screen replacement cost. imho if they make things that break so easily they should be forced to supply replacement parts by law. or use a better screen that can be dropped, we all drop phones once in a while.
anyway i also searched around for glass only. everywhere in china i can find (aliexpress mainly) sells the whole LCD assembly for about $150USD, which is an option if all else fails. 1 place in india has screen only. again a hassle to get it sent overseas. but first ill wait a while, im sure the parts will become available. luckily this phone is usable as is, ill eventually fix it and sell it before i break the screen then buy another smasung because too much hassle to get parts for nokia. similar to apple who deliberately withhold parts also. just dont buy from these companies. i wont buy anything from nokia again. ill let you know how i get on.
Hi, I dropped my Sirocco 8 in December and the glass was toast but the screen worked okay. I bought it in the UAE and have since moved to Malaysia.
Nokia in Malaysia wouldn't touch it and told me that I'd need to send to the country of purchase for repair. I'm not keen on the idea of sending the phone back to the UAE so I too found the company in the UK (QMF) and have sent the phone to them. They've now told me that they cannot obtain the parts so I'm now scouring the web in the hope that someone can fix this phone for me. I loved this phone and if I'd known the trouble I'd have to get it repaired, I would have either not bought it or wrapped it in cotton wool!
If anyone has any luck with getting their phone repaired, I would appreciate if they could share details.
Have a good one.
I sent my N8S to the said repair shop for £69.99 to replace the screen -3 weeks ago. Today, they sent me an email wanting another £180 more for the LCD replacement. I told them to cancel the repairs and refunds will be 30 days.

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