Cracked my Nexus 7 - Nexus 7 (2013) Q&A

Anyone know where to fix a cracked nexus 7 screen and digitizer?

The device just came out. Good luck
Sent from my Nexus 7 using xda app-developers app

Since you're in the N7 2013 area, you must have the new one, so the answer for now is Google or ASUS depending on where you bought it.
I haven't seen any listed anywhere yet.
If you have the 'old' N7, you're posting in the wrong area, but eBay should have the parts for DIY, otherwise the first sentence is still the answer.

Like calling either Google or Asus?

androidsavage23 said:
Like calling either Google or Asus?
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Asus

I talked to Asus and they told me to ship my product to them to see what they can do. Wish me luck.

If you bought it from the PlayStore, you'd want to deal with them.
Anywhere else is ASUS, unless, as I always advise, you'd purchased a 3rd party drop and spill warranty (like Square Trade).
For the $60 spent on the warranty, you'd have 2 years of coverage..... Much less than a non-covered broken screen....
Good luck.. :thumbup:

If you bought it with an American Express card, you'd be covered. They have 90 day coverage for theft and accidental damage on items you purchase up to $1,000(I think). You also get an extra year of warranty, and can return any item up to 90 days from the purchase date.

Related

Cheap Galaxy Nexus anyone?

If you're looking for a cheap GN then Amazon UK and Expansys have it for £399.99 at the moment:
http://www.amazon.co.uk/Galaxy-Nexus-16GB-Free-Smartphone/dp/B005XYU45E
http://www.expansys.com/google-galaxy-nexus-16gb-black-224319/
Geez to bad I'm in the states
I should have posted and told you guys this would happen last week when I bought one from Amazon UK for £449. I have a proven track record of this sort of bad luck...
No regrets though. Loving it so far.
Beware, if you get a faulty unit they would not accept a return and will tell, you are on your own ,and deal with Samsung, at least that what Expanxys USA did to me
Sent from my Transformer Prime TF201 using xda premium
To be fair YOYO41, Amazon UK have a great return policy and at the time I didn't mind paying a few pounds more for it from them over somewhere else. We also have distance selling rules to protect us here in the UK.
I recently had a problem with an expensive watch I had bought from Amazon after 7 months. Waterproof seal had failed and it had started to mist up. Within hours of contacting them a brand new replacement was in the post. That sort of reassurance is worth paying a little bit more for.
YOYO41 said:
Beware, if you get a faulty unit they would not accept a return and will tell, you are on your own ,and deal with Samsung, at least that what Expanxys USA did to me
Sent from my Transformer Prime TF201 using xda premium
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I know you're angry (I see this post across threads) but have you called them? At the end of the day, it's a grey market import and you assume the risk of being stuck when purchasing.

Where to buy GSM Version from in USA?

I'm looking to purchase the Galaxy Nexus GSM, and I am located in the USA. A few different places have it for ~$450, and I am trying to find the best place to purchase it from.
http://www.amazon.com/Samsung-I9250...F01A/ref=sr_1_1?ie=UTF8&qid=1335213120&sr=8-1
http://www.newegg.com/Product/Product.aspx?Item=N82E16875176322
For anyone else that purchased it in the USA, what do you recommend? I have read of issues with fake ESNs, and I thought I read that there were different versions of the actual device (Japanese version, etc). Any major things to watch out for? Where did you purchase from, and did you have any issues?
Update - Responses from Amazon Sellers:
Global Mobiles:
the Samsung I9250 Nexus comes with a return policy of 30 days and 2 years manufacturers warranty in Europe. You can claim the warranty by yourself at Samsung Europe or ship the phone in case of a warranty to our office in Germany, where our technicians will handle the claim for you and send the phone back in the US after the repair.
And its EU stock. The warranty is valid in all EU countries, not limited to one.
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abe-123:
This is not the Japanese version. Warranty is available, you can return to Samsung directly to get warranty service.
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Got mine from Amazon with next day shipping. I have prime so it was only 4 bucks for next day.
I'd say Amazon is safe as long as you get the one fulfilled by amazon. If anything goes wrong with the phone when you first get it you'll atleast have amazons great customer support and be able to return it.
My first gnex was from daily steals and the phone had a defect within first 24 hours. It took nearly a month to resort things and get my money back although they refunded my money in its entirety I'm pretty positive amazon would've been a lot easier.
Other places with positive reviews are negri and expansys. People say these places offer some sort of warranty which you'd normally wouldn't get with a gray market phone. They essentially act as a middleman for you and samsung. You send the phone to them and they send the phone to country of origin (typically samsung UK) for warranty repair. A bit longer of a fix but pretty good for ease of mind.
Sent from my Galaxy Nexus
I got mine from Expansys-USA... last I saw a couple days ago it was $469. It's official yakju build as well. Worked out especially well for me as it shipped from the same state (Illinois) so I got it in like 48 hours from ordering.
pwiiiiiiiiiich said:
I got mine from Expansys-USA... last I saw a couple days ago it was $469. It's official yakju build as well. Worked out especially well for me as it shipped from the same state (Illinois) so I got it in like 48 hours from ordering.
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How do I tell which version my phone is after I get it, and what is the difference between the different versions?
Amazon for sure.. Next day shipping.. got it in the morning.. had to pay $26 for it tho -_-
Got mine from Negri Electronics. Been great.
xur17 said:
How do I tell which version my phone is after I get it, and what is the difference between the different versions?
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go to the Play Store and download GN Official update checker
The only difference is "One" is updated directly from Google while the other is updated by samsung.. correct me if im wrong
YoungAceAtlanta said:
go to the Play Store and download GN Official update checker
The only difference is "One" is updated directly from Google while the other is updated by samsung.. correct me if im wrong
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But isn't there a way to change the build of the device anyways? So the only difference is software based, not hardware based? I know the Nexus S had a LCD version, and an AMOLED version - I don't need to worry about that here, do I?
I sent a message to a few Amazon sellers, asking them what the warranty situation is, and what version theirs are (what country they import from). I'll try to report back when I hear back from them.
xur17 said:
But isn't there a way to change the build of the device anyways? So the only difference is software based, not hardware based? I know the Nexus S had a LCD version, and an AMOLED version - I don't need to worry about that here, do I?
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Yes the only difference is software, and you can change any i9250 or SC-04D to "yakju" and get Google OTA updates. It takes all of about 15min to do.
I sent a message to a few Amazon sellers, asking them what the warranty situation is, and what version theirs are (what country they import from). I'll try to report back when I hear back from them.
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I wouldn't expect much as far as warranties go with an Amazon seller. If you want a warranty I'd go with a reputable non-Amazon seller like Expansys or Negri (and even then its shady at best and you're trusting that they can take your phone and forward it to Samsung Europe). You're going to spend a bit more for it though so I'm not sure if its worth it for you.
I got the $450 Newegg phone. It turned out to be a Docomo SC-04D, made in Korea, 12/2011. I have had zero problems with it. I immediately flashed yajku IMM76D and went on my way. No problems with the IMEI, it matches the one printed on the box. If the NTT battery cover bugs you, there are stock battery doors available from any number of sources.
Expansys dropped the price down to $469.99. Good deal, especially with all the warranty and repair service they assist with.
Just bought one of Amazon for 452 seller was blue tek, I'll let you know how it goes should be here Wednesday
Sent from my Nexus S 4G using Tapatalk 2
BrianDigital said:
Just bought one of Amazon for 452 seller was blue tek, I'll let you know how it goes should be here Wednesday
Sent from my Nexus S 4G using Tapatalk 2
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That would be greatly appreciated - I'm kind of stalling at this point as I have a busy week of school to get through, and don't need a new toy to play with. I'm leaning towards Amazon as I have a bunch of gift cards that I need to spend.
martonikaj said:
Yes the only difference is software, and you can change any i9250 or SC-04D to "yakju" and get Google OTA updates. It takes all of about 15min to do.
I wouldn't expect much as far as warranties go with an Amazon seller. If you want a warranty I'd go with a reputable non-Amazon seller like Expansys or Negri (and even then its shady at best and you're trusting that they can take your phone and forward it to Samsung Europe). You're going to spend a bit more for it though so I'm not sure if its worth it for you.
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Correct no warranty but an order fulfilled by amazon should give you a window of being able to return a defective phone. In my case I believe it was 7 days.
Sent from my Galaxy Nexus
lazaro17 said:
Correct no warranty but an order fulfilled by amazon should give you a window of being able to return a defective phone. In my case I believe it was 7 days.
Sent from my Galaxy Nexus
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You have a lot of faith in your phone. My Nexus S screen went bad 6 months into owning it. If it wasn't for the warranty it would have been an expensive repair.
Also keep in mind that with a voided warranty (buying anywhere but Nergri or Expansys) Samsung will not fix your phone even if you pay them, because it is grey market. A few unfortunate people on XDA learned that the hard way.
Sent from my Galaxy Nexus
lazaro17 said:
Got mine from Amazon with next day shipping. I have prime so it was only 4 bucks for next day.
I'd say Amazon is safe as long as you get the one fulfilled by amazon. If anything goes wrong with the phone when you first get it you'll atleast have amazons great customer support and be able to return it.
My first gnex was from daily steals and the phone had a defect within first 24 hours. It took nearly a month to resort things and get my money back although they refunded my money in its entirety I'm pretty positive amazon would've been a lot easier.
Other places with positive reviews are negri and expansys. People say these places offer some sort of warranty which you'd normally wouldn't get with a gray market phone. They essentially act as a middleman for you and samsung. You send the phone to them and they send the phone to country of origin (typically samsung UK) for warranty repair. A bit longer of a fix but pretty good for ease of mind.
Sent from my Galaxy Nexus
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Which problem did you face?
I got mine on Thursday from amazon for 430 $ but I didn't realize it was from saxx mobile, now I'm super scared its a refurbished phone, 20 $ didnt sound like a huge difference so i didnt suspect at the time, I should have been smarter and should have not trusted that too good to be true price phone hasn't arrived yet
Sent from my GT-I9100 using Tapatalk 2
Haha. Not too much faith but enough faith. My first phone I acquired through Craigslist but had a small scratch on screen and banding that was driving my ocd insane. My second through daily steals samsung did actually offer warranty fix but I had to ship to country of origin which was in Poland. Luckily I had people I knew in Poland who id be able to ship to. But alas daily steals offered me a full refund since it was prior to 30 days. I figured after two faulty phones I was due for an alright one.
Sent from my Galaxy Nexus
Chad_Petree said:
Which problem did you face?
I got mine on Thursday from amazon for 430 $ but I didn't realize it was from saxx mobile, now I'm super scared its a refurbished phone, I should have been smarter and should have not trusted that too good to be true price phone hasn't arrived yet
Sent from my GT-I9100 using Tapatalk 2
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You should be covered by the Amazon A-to-Z guarantee if it is refurbished or anything. If you have any problems, I recommend talking to Amazon customer service. They tend to be pretty good about stuff like this.
Would the warranty start working in the US if Samsung starts selling the gsm Galaxy Nexus here, or do they somehow know that it was imported and not allow people to send it in for warranty repairs?
lazaro17 said:
Haha. Not too much faith but enough faith. My first phone I acquired through Craigslist but had a small scratch on screen and banding that was driving my ocd insane. My second through daily steals samsung did actually offer warranty fix but I had to ship to country of origin which was in Poland. Luckily I had people I knew in Poland who id be able to ship to. But alas daily steals offered me a full refund since it was prior to 30 days. I figured after two faulty phones I was due for an alright one.
Sent from my Galaxy Nexus
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Did you have to give the phone back? The phone will be shipped to my country so its almost impossible for me to return it
Sent from my GT-I9100 using Tapatalk 2
I would get it from the Amazon link and make sure the one you buy is the one that is fulfilled by Amazon.
I purchased one from ebay and ended up getting the NTT Docomo version with a horrible screen with all kinds of banding.
I then purchased one from Amazon (same link) and got a regular (UK?) version, with a much better screen.
I will be returning the ebay one.
Both arrived with the Samsung seals broken (probably because they had to be unlocked)? But they were pretty much brand new in condition.
Good luck!

Cracked screen thread - needs help!

I cracked my international version galaxy nexus awhile ago and in need of help to buy a new replacement. All of them I've seen so far are really pricy! And not much better, local shops are charging me a fortune when I could easily do it myself.
What i found was a company that takes broken screens and refurbishes them. On global parts direct, you need to be a licensed repair shop to order anything. Seeing as how they are a refurbishment company, costs should be drastically lower.
I just asked for a quote and will report back to see if anyone else would want in on this. I believe If you buy in larger quantities, it will turn out cheaper.
Can anyone with a license code order some?
Sent from my Galaxy Nexus using XDA
If you buy the screen yourself, it's going to be really costly. The screen costs about 200$ or so. I recently heard that Samsung officially will replace your screen for 160$. It's better for you to go to the service center.
arzbhatia said:
If you buy the screen yourself, it's going to be really costly. The screen costs about 200$ or so. I recently heard that Samsung officially will replace your screen for 160$. It's better for you to go to the service center.
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I have the international version from France so I'll have to ship it there. Turn around is 3-4 weeks. They won't cover shipping either .
This thread was meant for international users
Sent from my Galaxy Nexus using XDA

[Q] Best place to buy nexus 7 2013 as far as service not necessarily price?

I'm getting ready to order a nexus 7 and was wanting to see what everyone thinks would be the best place to order it from...... Straight from google, Amazon or maybe best buy, Walmart, newegg? Who best takes care of warranty and service issues? Since most of the prices are about the same I'm not as worried about it as long as I'll have less issues if I ever run into any hardware problems.
Thanks ahead of time for any help you guys can give. Oh and I wasn't sure if this should go in general or q&a so let me know if I need to move it.
jared_schaefer said:
I'm getting ready to order a nexus 7 and was wanting to see what everyone thinks would be the best place to order it from...... Straight from google, Amazon or maybe best buy, Walmart, newegg? Who best takes care of warranty and service issues? Since most of the prices are about the same I'm not as worried about it as long as I'll have less issues if I ever run into any hardware problems.
Thanks ahead of time for any help you guys can give. Oh and I wasn't sure if this should go in general or q&a so let me know if I need to move it.
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Click to collapse
I would venture to guess that the warranty policy on the Nexus 7 is similar to the warranty policy on the Nexus 5 if you buy it through the Play Store. If that's the case, I would say definitely buy it through Google. That way, if any issues arise within the first year, you can RMA your device and Google will send you a new/refurb one and you just send the busted one back. With any other retailer, you'd have to go through Asus for the warranty and have to deal with sending it in to be repaired.
I would go through google play. I bought through amazon this year and Asus customer support is horrendous.
Coming from primarily iOS products I'm used to getting everything paid for if it breaks in a year accessories included. Asus didn't even want to send me a new charger when mine stopped working less than 4 months later. They literally directed me to their sales page where they expected me to buy one for $20 + shipping.
Buy where is easy to return or replace. I bought mine from bestbuy
Nam Huy Linux Blog namhuy.net

Buying through Google or Amazon?

So I've never bought a phone from Google before since I'm on Verizon and this is the first Nexus that's ever been available to me and I'm unfamiliar with their support procedures.
With the 10% cash back with Chase Freedom next week, I'm thinking about buying the phone through Amazon since it's now available there, but I've seen people commenting that Google support is very good in the case that I ever need an RMA. Can anyone comment on how long the RMA period is through Google and whether it is worth buying from them directly vs getting it through Amazon? How many people have actually needed to RMA the device?
Thanks!
Isn't it cheaper through Google--at least enough to cover the 10%? I've never needed to RMA, but wish I could have dealt with Google on my N9 which I bought from Amazon (open box, though). Like you, I've read great reports about Google support and have bought 5 phones from them, including the N6P. On the other hand, I've not read horror stories about LG (like I read about HTC). My N5 is still going strong. You will double your warranty through the visa card (no matter where you purchase) plus 120 day purchase protection-at least mine does. I used it once years ago. You still have LG warranty no matter what.
Thanks for the heads up on the 10%. I didn't know.
Sent from my Nexus 9 using Tapatalk
ritchea said:
Isn't it cheaper through Google--at least enough to cover the 10%? I've never needed to RMA, but wish I could have dealt with Google on my N9 which I bought from Amazon (open box, though). Like you, I've read great reports about Google support and have bought 5 phones from them, including the N6P. On the other hand, I've not read horror stories about LG (like I read about HTC). My N5 is still going strong. You will double your warranty through the visa card (no matter where you purchase) plus 120 day purchase protection-at least mine does. I used it once years ago. You still have LG warranty no matter what.
Thanks for the heads up on the 10%. I didn't know.
Sent from my Nexus 9 using Tapatalk
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It's the same price now. Think it was updated on Amazon yesterday.
I just read that Amazon has the 5x discounted. http://deals.kinja.com/save-80-on-the-new-nexus-5x-1744859161.
Sent from my Nexus 9 using Tapatalk
Google's website has $80 off the Nexus 5X for Black Friday weekend. $350 for the 32GB model, I wish I had waited for this deal.

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