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Hello.
As of last night, when i turned on my Excalibur, it has had a strange display issue. it looks as if the upper 4/5ths of the screen is displaying only half of an interlace, and the rest is white. the bottom 1/5th is perfectly normal. All phone functions appear to be perfectly normal. I am running 3VO.2.50.080809 ROM.
Can anybody give me an idea of what may be wrong with it, and how i might go about fixing it. In one week i will also have access to a broken Excalibur with a working screen, so if it does turn out that the screen needs to be replaced, that is an option. I'm willing to try anything. Thanks for the support in advance
Noraf83 said:
Hello.
As of last night, when i turned on my Excalibur, it has had a strange display issue. it looks as if the upper 4/5ths of the screen is displaying only half of an interlace, and the rest is white. the bottom 1/5th is perfectly normal. All phone functions appear to be perfectly normal. I am running 3VO.2.50.080809 ROM.
Can anybody give me an idea of what may be wrong with it, and how i might go about fixing it. In one week i will also have access to a broken Excalibur with a working screen, so if it does turn out that the screen needs to be replaced, that is an option. I'm willing to try anything. Thanks for the support in advance
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Click to collapse
Check this post in the 3vo thread http://forum.xda-developers.com/showpost.php?p=5112556&postcount=3044 hope that helps
You have the same problem that i have. It is not a white screen problem!, it is a permanent white scanlines problem... nobody could give me an answer yet.
http://forum.xda-developers.com/showthread.php?t=595708
MProdigy said:
You have the same problem that i have. It is not a white screen problem!, it is a permanent white scanlines problem... nobody could give me an answer yet.
http://forum.xda-developers.com/showthread.php?t=595708
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Click to collapse
Have you tried the link in my post?
sorry for the delayed response. yes i did, but there are no programs running at all in celeTask. also. it is not the whole screen that is white. there are interlaced bands of white for the upper 4/5ths of the screen, and the bottom 1/5th is displaying normally. any other ideas? im wondering if reflashing might help.
This happens to my phone.. is it the same that happens to you?
http://www.subirimagenes.com/otros-htc620whitelines-3724327.html
I am trying to troubleshoot an issue with my 360 and I could use some help. I asked this question before but got no responses so I am going to try to reword it in an effort to get a better response.
When you are "in call", meaning AFTER you have received and accepted a call, either from the watch or from the phone, what is displayed on your 360's screen?
What is displayed after you hang up the call? I'm particularly interested in behavior when the watch is sitting in the charger as well.
Please help; I am trying to determine if there is an issue with my watch and what is the default behavior. I have other issues with this particular watch and I am trying to make a case fro replacement with Moto.
Thanks for your time!
Please help! This is the second time I've posted this question and received absolutely no response. If you could just take a second, it would be a big help.
rpitera said:
I am trying to troubleshoot an issue with my 360 and I could use some help. I asked this question before but got no responses so I am going to try to reword it in an effort to get a better response.
When you are "in call", meaning AFTER you have received and accepted a call, either from the watch or from the phone, what is displayed on your 360's screen?
What is displayed after you hang up the call? I'm particularly interested in behavior when the watch is sitting in the charger as well.
Please help; I am trying to determine if there is an issue with my watch and what is the default behavior. I have other issues with this particular watch and I am trying to make a case fro replacement with Moto.
Thanks for your time!
Click to expand...
Click to collapse
When I receive a call, and answer from my 360, the watch goes back to my watchface. Hanging up doesn't change anything on my watch.
Thanks for your reply, Ramer.
Yeah mine just goes back to the watchface when I'm in call whether I answer on my phone or watch.
Thanks Powell, mine behaves differently and I'll post a screen shot tomorrow to explain what I'm talking about. I appreciate your response. Do either of you have Google keep installed?
rpitera said:
Thanks Powell, mine behaves differently and I'll post a screen shot tomorrow to explain what I'm talking about. I appreciate your response. Do either of you have Google keep installed?
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Click to collapse
I don't.
Sent from my SM-G925V using XDA Free mobile app
rpitera said:
Thanks Powell, mine behaves differently and I'll post a screen shot tomorrow to explain what I'm talking about. I appreciate your response. Do either of you have Google keep installed?
Click to expand...
Click to collapse
I do.
I thought maybe it was Keep so I uninstalled it but it made no difference. I finally got a chance to grab a screenshot of what I'm seeing. (Caller name is intentionally pixelated for privacy). Have you ever seen this? I don't have anything installed that should provide note taking support (except Keep, which was uninstalled at the time I took the screen shot). If I don't manually swipe this away, it will be on screen until I do, even when it is in the charger and I'm not wearing it - and it stays on screen at full brightness too.
Weird. And I'm beginning to feel like the only one now!
Have had the Huawei Watch for a few days and it seems to have a deal-breaking bug. Frequently, after the watch has been in ambient mode for a while, it won't come out of it. If I touch the screen, the ambient display gets brighter, but that's all. No response from swiping or button presses. Sometimes, after a very long pause (a minute or so) it'll come back to life, but usually I have to hold the button until it restarts. Anyone run into this before? Ideas? Any help is greatly appreciated.
Using it with a Nexus 6. Android wear version 1.3.0.2176821.
Thanks!!!
Sent from my Nexus 6 using XDA Free mobile app
Forgot to mention that the time sticks at whatever time it freezes and so it doesn't even tell the correct time. Sigh.
Have tried a factory reset. Didn't fix it.
Sounds like it's maybe in need of replacing. Like any new product release, there's bound to be a certain percentage of failures. Depending on how you look at it, you're either really lucky, or really unlucky
Well, just in case anyone else encounters this issue, I called Huawei tech support and described my issue. After a few minutes, they came back and said it was a known issue that effects some but not all watches. They said it would be corrected in a future software update but he was unable to tell me when that would be. So I could either wait for that update or send it back for an exchange. Since it happens frequently and renders the watch temporarily unusable, I opted to exchange it. They send an RMA label next day. The joys of new tech. Hope this helps someone else.
gyromiterob said:
Well, just in case anyone else encounters this issue, I called Huawei tech support and described my issue. After a few minutes, they came back and said it was a known issue that effects some but not all watches. They said it would be corrected in a future software update but he was unable to tell me when that would be. So I could either wait for that update or send it back for an exchange. Since it happens frequently and renders the watch temporarily unusable, I opted to exchange it. They send an RMA label next day. The joys of new tech. Hope this helps someone else.
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Click to collapse
I have absolutely same issue. In ambient mode it freezes from the first day I bought this watch. Thank you for investigation and info.
got my hwatch and experienced the ambient mode freeze. to unfreeze, i enter and exit theater mode. it works. but now i'm never sure if the ambient time i'm glancing at is accurate or not...
Similar problem with an HTC M8. I'll try the theater mode to see if that helps. I still can't trust the time any more.
+1 on the Huawei Watch freeze. Sometimes after 15 minutes, sometimes after several hours. It has frozen with ambient mode disabled and with wrist gestures disabled as well.
Sent from my LG-V500 using Tapatalk
Two watches and no freezes here. Are you guys testing with no Wear apps installed and with a built-in Huawei face?
brizey said:
Two watches and no freezes here. Are you guys testing with no Wear apps installed and with a built-in Huawei face?
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Yes, after factory reset with no additional apps and with original buil-in Huawei faces and used to freeze. I returned it to the shop, got new one and problem is fixed.
lukhof said:
Yes, after factory reset with no additional apps and with original buil-in Huawei faces and used to freeze. I returned it to the shop, got new one and problem is fixed.
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Good to hear you got it fixed!
how are you sure that the problem is fixed as opposed to it not showing yet? the freeze seems to be random and i don't know of a way to replicate it on demand. thanks
maximus96 said:
how are you sure that the problem is fixed as opposed to it not showing yet? the freeze seems to be random and i don't know of a way to replicate it on demand. thanks
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Before it froze every day several times. Now i have new one and it has been running non-stop for one week with ambient mode on and no freeze at all.
lukhof said:
Before it froze every day several times. Now i have new one and it has been running non-stop for one week with ambient mode on and no freeze at all.
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thanks, good to know. i'm curious if your replacement watch has the red-tint issue. i wonder if the two are somehow related.
maximus96 said:
thanks, good to know. i'm curious if your replacement watch has the red-tint issue. i wonder if the two are somehow related.
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None of them had red-tint issue. It seems this is not related with the freezing ambient mode.
Thanks, that solve my problem as well.
Happening to me too. Was using 3rd party skymaster watch face.
Got a replacement from amazon and it hasn't froze yet in the past two days of using it. The last one froze several times a day
My screen recently show up some burn in issue. At first i thought it is ghost screen or image retention but i realized that the burn-in shadows keep on even in screenshots. I think it is a sowftware problem. I tried yandex launcher, soft-reset, but the problem still persits. do you have any idea? I use 20d. My phone is H815.
These are screenshots:
store.donanimhaber.com/4a/bf/06/4abf06d1c895a0664eefb7b488c33bf6.png
store.donanimhaber.com/97/1d/95/971d95bec117dac1986b7a92923b1015.png
I have definitely seen temporary burn in on the notifications header and have seen the white ghosts from the sides when the screen in mostly dark. It seems to be most prevalent when the phone is hot.
mattbatt0 said:
I have definitely seen temporary burn in on the notifications header and have seen the white ghosts from the sides when the screen in mostly dark. It seems to be most prevalent when the phone is hot.
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Click to collapse
yes but mine can be alo seen in screenshots. how can a screen issue prevail the screenshots?
bastab said:
I think it is a sowftware problem. I tried yandex launcher, soft-reset, but the problem still persits. do you have any idea? I use 20d. My phone is H815.
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Click to collapse
It is a software problem and people reported it happens more often with MM than L.
These are screenshots:
store.donanimhaber.com/4a/bf/06/4abf06d1c895a0664eefb7b488c33bf6.png
store.donanimhaber.com/97/1d/95/971d95bec117dac1986b7a92923b1015.png
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Click to collapse
can't seen anything wrong here. You would have to take a photo of the screen.
Anyone has noticed this? Almost every time I look under my watch the heart rate monitor is glowing green. Is this normal?
turulojko said:
Anyone has noticed this? Almost every time I look under my watch the heart rate monitor is glowing green. Is this normal?
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Click to collapse
what watch face are you using? I noticed this yesterday actually using a community face from Watchmaker Premium. I am thinking it has to do with the face you are using.
Sent from my SM-N920F using Tapatalk
jcip17 said:
what watch face are you using? I noticed this yesterday actually using a community face from Watchmaker Premium. I am thinking it has to do with the face you are using.
Sent from my SM-N920F using Tapatalk
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Click to collapse
Yes maybe is that. I'm also using Watchmaker premium and some watch face founded on G+.
I just changed it to the default Dandy watch face.
I'll report back if this helps.
It's not Watchmaker.
Changed to default Dandy
Uninstalled Watchmaker
Factory reset
Uninstalled Google Fit
Removed all apps permissions for body sensors
And after all that my watch is still glowing green from the heart rate sensor.
Any ideas?
turulojko said:
It's not Watchmaker.
Changed to default Dandy
Uninstalled Watchmaker
Factory reset
Uninstalled Google Fit
Removed all apps permissions for body sensors
And after all that my watch is still glowing green from the heart rate sensor.
Any ideas?
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Click to collapse
I just got a new replacement watch and it also has the green lights always on. Last watch didn´t do that.
ceramista said:
I just got a new replacement watch and it also has the green lights always on. Last watch didn´t do that.
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I think it was Google Play Services bug.
After the update to 9.4.52 there is no more green lights
Hi.
I have Google Play services 9.6.83 and have the green light almost always on problem. Anyone found an solution?
I have also noticed this bug recently, since the last update. It's becoming a major issue as it drains the battery real quick
Guys, I also have same problem.
May you please, affected with this strange HRM behavior, put Android, wear and play services versions, to analyse whether relates to particular cases?
Mine are, Android 6.0.1, Wear 1.503153324, PS 9.6.83
Also, I found on internet saying automatic HRM is a feature of Marshmallow. Any thoughts? (sorry, being noob here restricted to post links)
I've sent an email to huawei support. Let's see if they can help.
The battery life is terrible now.
Yep, I also have the same problem, and it has also been reported at the Google+ Android Wear community. Other watches seem to have this problem as well. I think there's a bug in the latest Wear update, as the problem started right after the last update.
I noticed this as well. I never had any problems in the past, but since a view days/week(?) I sometimes notice that the green heart rate monitor lights are on without reason. There was a Android Wear update recently, I currently have version 1.5.0.3250495 installed. I wonder if this is the reason. I'm also using Watchmaker with the same watchface sind months, but the last update of Watchmaker was in May, so it's unlikely that Watchmaker causes this.
@Theratron
Can you please link the Google+ Thread? I could not find it in the Android Wear Community.
I don't even have Watchmaker, so it's definitely not the app causing the problem
I wanted to post the link, but there's some nonsense about new members not being allowed to post outside links. I'll Try to PM you....
Troubleshooting for Heart rate monitor
We suggest that you try a factory reset on the watch by holding down the button for 60 seconds. If this does not resolve your problem please call Huawei support at 1-888-548-2934. (SP)
HonorUSA_Quinn said:
We suggest that you try a factory reset on the watch by holding down the button for 60 seconds. If this does not resolve your problem please call Huawei support at 1-888-548-2934. (SP)
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Thanks for posting Huawei's reply! That reply is a little worrisome to me though... it means they are completely unaware of the fact that every (updated) Huawei Watch out there is having their battery drained by a software bug....
Hmmm, it does seem like others are reporting the problem too.
Because of this random behavior of the HRM, I am losing on average 15% battery over night.
Check the Google Fit app. I just did and noticed, that it has measured my pulse several times in the last days without my knowledge. I usually do not use the app, so this is strange.
foo said:
Check the Google Fit app. I just did and noticed, that it has measured my pulse several times in the last days without my knowledge. I usually do not use the app, so this is strange.
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I also noticed that.
I uninstalled the app from the phone and it reverted to the old fit version on the watch. It doesn't log the HR anymore on Fit but the problem of the green light and the battery drain continue.
Hi, I've also had this problem. I've manage to resolve by unpairing my watch, restart both my watch and phone and start all over. Now, after a week, problem solved.
rgomesf said:
I also noticed that.
I uninstalled the app from the phone and it reverted to the old fit version on the watch. It doesn't log the HR anymore on Fit but the problem of the green light and the battery drain continue.
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Click to collapse
Unfortunately you're right. I also uninstalled fit on the phone and disabled fit on the watch, but the HRM still activates sometimes.