Changed carriers, can't update to Marshmallow - G3 Q&A, Help & Troubleshooting

I purchased a used LG G3 (LG-D850) that was previously used on ATT. I brought it to T-Mobile. I can't update to Marshmallow. T-Mobile said they can't help me and that LG can. After two hours spent with LG, they've only told me that "We didn't make Android." I pushed for advice and they finally said make ATT help. ATT says once the unit is unlocked and there's a new sim card, there's nothing they can do.
I'm sure I'm not the only one with this issue. What is the easiest way to update? I don't need a anything rooted or anything. Or do I now?

See post http://forum.xda-developers.com/showthread.php?p=66770283
Sent from my Nexus 9 using XDA-Developers mobile app

Even now, that thread is a bit confusing. It's late June, there must be an established way to get to Marshmallow. If not, can someone dumb this down for me, please?
briand.mooreg said:
See post http://forum.xda-developers.com/showthread.php?p=66770283
Sent from my Nexus 9 using XDA-Developers mobile app
Click to expand...
Click to collapse

There is still only 2 ways. Install an at&t sim or install a custom ROM.
Sent from my Nexus 5X using XDA-Developers mobile app

I apologize for asking for such specifics but what is the easiest way to do the ATT route, because I spent about 3 hours with ATT on the phone and being sent to two of their stores yesterday and then they sent me to the LG Experience at Best Buy which consisted of one guy who knows LG phones who was not there and shows up "sometimes". This after ATT confirming he was there for me. See? I'm both ignorant and frustrated.
briand.mooreg said:
There is still only 2 ways. Install an at&t sim or install a custom ROM.
Sent from my Nexus 5X using XDA-Developers mobile app
Click to expand...
Click to collapse

You need to go to Walmarts and buy a GoPhone sim, it will give you the ability to receive updates.
Sent from my Nexus 5X using XDA-Developers mobile app

So, get the AT&T Go Phone micro sim card. Put as little money on it as possible. Insert the card into the phone. Look for update. Hopefully find update and run it. Remove card forever. Am I getting this right, finally?
When I was at AT&T store #2 yesterday, they took a sim card from a demo phone and booted mine up. Couldn't find an available android update. Your process is different, yes?
briand.mooreg said:
You need to go to Walmarts and buy a GoPhone sim, it will give you the ability to receive updates.
Sent from my Nexus 5X using XDA-Developers mobile app
Click to expand...
Click to collapse

No, the same. Sometimes the update takes a few hours.
Also I'm assuming you have a d850 running stock non rooted.
You also need wifi connection.
Sent from my Nexus 5X using XDA-Developers mobile app

Correct about stock d850, non rooted. But now I'm confused. At the store, with an ATT sim card thrown in, Settings/General/About phone/Software Update/Update now showed no available updates. I'm still on 5.0.1.
briand.mooreg said:
No, the same. Sometimes the update takes a few hours.
Also I'm assuming you have a d850 running stock non rooted.
You also need wifi connection.
Sent from my Nexus 5X using XDA-Developers mobile app
Click to expand...
Click to collapse

As I said, it doesn't always happen immediately, also were you on a wifi network while in the store?
Sent from my Nexus 5X using XDA-Developers mobile app

It was quite a day and over 110' at that point. Can't remember. I ordered the card you suggested and will try, at home, over wifi. THANK YOU!
briand.mooreg said:
As I said, it doesn't always happen immediately, also were you on a wifi network while in the store?
Sent from my Nexus 5X using XDA-Developers mobile app
Click to expand...
Click to collapse

All I can say, is that it worked for me, though I have since moved on to the Nexus 5x.
Good luck and if by chance it doesn't work (it should), you need to try rooting and flashing a stock based ROM.
Sent from my Nexus 5X using XDA-Developers mobile app

This is weird.
I got the card. I called ATT to activate it. They said, hang up, power down, insert the att sim card, power back up and get the update. As soon as I hung up, and before installing the ATT card, it started downloading the update. Eventually it started installing the update and then stopped. Error message said that it suspected my phone of being a rooted device and therefore would not update the software. Odd. Okay. So I powered down, installed the ATT card, powered back up, looked for software update. My phone is on the ATT network right now (thru my home wifi still) but says no software update is available. I'm still at 5.0.1.
Any idea what I did wrong?
briand.mooreg said:
All I can say, is that it worked for me, though I have since moved on to the Nexus 5x.
Good luck and if by chance it doesn't work (it should), you need to try rooting and flashing a stock based ROM.
Sent from my Nexus 5X using XDA-Developers mobile app
Click to expand...
Click to collapse

Try a factory reset (you will lose your data)
Sent from my Nexus 5X using XDA-Developers mobile app

Wanted to give you an update. I did a factory reset. Didn't help but then I went deeper. I guess the previous owner had some rooting software underneath it all. Spent some time removing it, going back to absolutely stock. It took more effort but eventually I got it. I'm at Marshmallow Level. Thank you.

Related

Can not get NFC to work

I am running stock 4.2 on rogers in Canada. I have the latest wallet app with a prepaid card. I have done all the obvious things to get it working such as enable nfc, I am rooted, market enabler, open the apk, go to the prepaid card screen, go to pay and nothing happens. I have used all parts of the phone tapping. I was on a rom at one point and tried it and got it to say payment sending but with no success. Anyone have any ideas? I have searched the forum and there are other topics but nothing that solves my problem. Thx in advance.
Sent from my Galaxy Nexus using xda premium
First question, are you using an extended battery or any battery other than stock that might not have the NFC stuff?
Second question, are you able to get your hands on another Gnex/some NFC tags? I would try testing it with one of those to see if its just google wallet acting up, assuming you're using an appropriate battery.
My phone is stock. No mods of any kind. Software or hardware. And no unless I go into a store maybe and use theirs.
Sent from my Galaxy Nexus using xda premium
mattymac said:
My phone is stock. No mods of any kind. Software or hardware. And no unless I go into a store maybe and use theirs.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Might not be a bad idea, if you've got the time.
Peter

Change ATT S3 to Verizon

So long story short, I think I bricked my girlfriend's Verizon Nexus when she asked me to flash JB onto it. It was working fine for a couple days and then all of a sudden, it won't turn on or even charge. Nothing works, it's just a black screen.
I was wondering if it's possible to flash something on my ATT S3 so that it can be used with her Verizon account and number. Essentially I just don't want to have to make her buy a new phone if I can give her my S3.
No, you can't. Fix her phone.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
slackercow said:
No, you can't. Fix her phone.
Click to expand...
Click to collapse
I'm working on it, haha. Thanks for the fast response. Guess I'll go see what the current deals are at Verizon.
Good luck! Give the nexus toolkit a shot. Nexus is pretty hard to brick, I think
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

[Q] Refurbished phone no 3g from store

So my phone completely dies one day, I bring it to sprint. It won't turn on so they file insurance and order me a new one. When I pick up the "refurbished" phone it has no 3g from the moment I turn it on, til now. Months later. I've done almost everything I know of to fix the issue, all the reset ## Codes, many different roms. Lgnpst resets, exc. I've also never been able to update profile, prl, firmware on stock, It's always says Authentication error. I'm guessing it's an efs problem since I haven't tried the repair thing yet.I can revert to stock and get another refurbished probably, Just thought I'd see if anyone else has experienced this or has any ideas, thanks.
k5t4j5 said:
So my phone completely dies one day, I bring it to sprint. It won't turn on so they file insurance and order me a new one. When I pick up the "refurbished" phone it has no 3g from the moment I turn it on, til now. Months later. I've done almost everything I know of to fix the issue, all the reset ## Codes, many different roms. Lgnpst resets, exc. I've also never been able to update profile, prl, firmware on stock, It's always says Authentication error. I'm guessing it's an efs problem since I haven't tried the repair thing yet.I can revert to stock and get another refurbished probably, Just thought I'd see if anyone else has experienced this or has any ideas, thanks.
Click to expand...
Click to collapse
Why didnt you have them replace it if 3g wasnt working
Being dumb at the time. Home And work is where I use my phone the most and they both have 4G signal and I was aggravated from being phone less for 2 weeks. Now I'm just curious to what the problem could be.
Sent from my Optimus G using XDA Premium 4 mobile app
k5t4j5 said:
Being dumb at the time. Home And work is where I use my phone the most and they both have 4G signal and I was aggravated from being phone less for 2 weeks. Now I'm just curious to what the problem could be.
Sent from my Optimus G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Go to Settings>About phone>Phone identity. Check the MIN,PRL, ESN, etc and see if they are all zero's. If they are, check out this thread. http://forum.xda-developers.com/showthread.php?t=2161498
There all good. It seems like it's something little being over looked.
Sent from my Optimus G using XDA Premium 4 mobile app
k5t4j5 said:
There all good. It seems like it's something little being over looked.
Sent from my Optimus G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Go to settings>more>mobile networks and at it to CDMA only. Not the one with LTE. See what happens. Then try updating profile, prl.
Sent from my LG-LS970 using XDA Premium 4 mobile app
---------- Post added at 06:47 AM ---------- Previous post was at 06:44 AM ----------
You have to be on stock to do this. Meaning, you have to be on stock to update profile, prl
Sent from my LG-LS970 using XDA Premium 4 mobile app
When It's on cdma only there's No data signal. It won't let me Update profile ever, prl sometimes says it's Up to date, but most of the time It won't Do anything either. Also I noticed this past weekend, I went back to stock from liquid and when It Got past the Google logo a blue square popped up That said something like 'software update, error "letters And #" will restart. When It restarted did all over again.
Sent from my Optimus G using XDA Premium 4 mobile app
k5t4j5 said:
When It's on cdma only there's No data signal. It won't let me Update profile ever, prl sometimes says it's Up to date, but most of the time It won't Do anything either. Also I noticed this past weekend, I went back to stock from liquid and when It Got past the Google logo a blue square popped up That said something like 'software update, error "letters And #" will restart. When It restarted did all over again.
Sent from my Optimus G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
When you restore with TWRP, you have to use the same version as the backup was made with. So if you backed up with pre kk 2.6.3.0 you have to restore with that version.
So these issues with 3g, is it the same from stock? Go back to stock and try all the above. There's a stock rooted ROM you can flash in the Dev section. For your issue, don't use the deodexed posted there.
Try it all over and see if you still have the issue. If you do, LGNPST may cure you. If that doesn't do it, I'd get it replaced.
Sent from my LG-LS970 using XDA Premium 4 mobile app
Twrp is wrong, Didn't see That when I flashed stock. I've tried all the steps with optimus De And stock deodexed, but Not odexed So I'll try. Thanks
Sent from my Optimus G using XDA Premium 4 mobile app

No OEM unlock in developer options Htc One M9 Verizon

Hi everyone,
There's no option about OEM unlock.
I have an Htc One M9 LTE Verizon
Do you know another solution?
Thanks!
You need the Java card s-off method. There is an epic thread on it in the Verizon M9 forum.
Sent from my HTC One M9 using Tapatalk
not answer that i know, thats the reason i go with att phone instead of sprint/verizon
Hi All.
I have same problem with my htc 820s. no OEM Unlock in Development options and i'm unable to unlokc my device. Anyone can help me?
SniperSte said:
Hi All.
I have same problem with my htc 820s. no OEM Unlock in Development options and i'm unable to unlokc my device. Anyone can help me?
Click to expand...
Click to collapse
If it's not in their, the carrier removed it and you can't unlock your phone without a Java card hack
So where do i get that java card hack ?
tonycstech said:
So where do i get that java card hack ?
Click to expand...
Click to collapse
http://forum.xda-developers.com/verizon-one-m9/general/m9-java-card-t3063247
OK.
Phone is listed on Ebay.
Will get S5 instead.
tonycstech said:
OK.
Phone is listed on Ebay.
Will get S5 instead.
Click to expand...
Click to collapse
Did you check before ordering that you can root that phone on Verizon ?
Sent from my SM-T810 using Tapatalk
dottat said:
Did you check before ordering that you can root that phone on Verizon ?
Sent from my SM-T810 using Tapatalk
Click to expand...
Click to collapse
http://forum.xda-developers.com/one-m9/general/guide-root-install-twrp-htc-one-m9-t3061133
Nothing mentions carrier specific devices so i thought BINGO.
I guess those who are so smart that can hack the phone are not so smart to post basic information.
Its ok, i find my self just as dumb sometimes.
I have fallen into the same trap with NOTE 4.
It was DAYS after i discovered that to root NOTE 4 phone has to be developers edition.
Yet so many posts about rooting note 4, even here on this forum.
tonycstech said:
http://forum.xda-developers.com/one-m9/general/guide-root-install-twrp-htc-one-m9-t3061133
Nothing mentions carrier specific devices so i thought BINGO.
I guess those who are so smart that can hack the phone are not so smart to post basic information.
Its ok, i find my self just as dumb sometimes.
I have fallen into the same trap with NOTE 4.
It was DAYS after i discovered that to root NOTE 4 phone has to be developers edition.
Yet so many posts about rooting note 4, even here on this forum.
Click to expand...
Click to collapse
I meant the s5 man...there's a lot of phones locked up with no help on vzw anymore. At least the m9 can be completely freed.
Sent from my XT1575 using Tapatalk
you mean "cant" ?
no root method for this phone so am not sure what u talking about.
I just want a similar performance phone with micro SD card support that can be rooted with no hassle.
Anything out there as such besides galaxy ?
i dont like galaxy caz its button are too close to the screen and they are too big making it hard to use with one hand.
tonycstech said:
you mean "cant" ?
no root method for this phone so am not sure what u talking about.
I just want a similar performance phone with micro SD card support that can be rooted with no hassle.
Anything out there as such besides galaxy ?
i dont like galaxy caz its button are too close to the screen and they are too big making it hard to use with one hand.
Click to expand...
Click to collapse
NO, he meant "CAN".
Maybe Java card method isn't what you desire....but it does in fact work to completely free the Verizon m9.
Good luck finding any Verizon device which doesn't require some amount of "hassle" to unshackle.
Sent from my HTC6535LVW using Tapatalk
santod040 said:
NO, he meant "CAN".
Maybe Java card method isn't what you desire....but it does in fact work to completely free the Verizon m9.
Good luck finding any Verizon device which doesn't require some amount of "hassle" to unshackle.
Sent from my HTC6535LVW using Tapatalk
Click to expand...
Click to collapse
LG G4
tonycstech said:
LG G4
Click to expand...
Click to collapse
Then get one,....enjoy!
Sent from my HTC6535LVW using Tapatalk
As others have stated, it is Verizon who is the issue.
Check this thread and see if there is someone local with a Java card or xtc-clip that can get you s-off and unlocked.
http://forum.xda-developers.com/showthread.php?t=3063247
M9 Java Card/Clip thread
And VZW M9 gets MM tomorrow!
Sent from my HTC One_M8 using XDA Free mobile app
c5satellite2 said:
As others have stated, it is Verizon who is the issue.
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
I know that. Even with local guy, i'd still have to pay.
Phone battery life is horrible so im returning it already and already purchased LG G4.
tonycstech said:
I know that. Even with local guy, i'd still have to pay.
Phone battery life is horrible so im returning it already and already purchased LG G4.
Click to expand...
Click to collapse
I think you have a bad unit or get horrible reception(I lean more towards bad unit, it happens). I have 3 users with the VZW M9 in Long Island NY and all 3 of them get great battery life. In fact 2 of them are definitely power users and they only rave about it.
Good luck with the G4. It's a nice device to hold you over until the M10 drops!
Sent from my HTC One_M8 using XDA Free mobile app
santod040 said:
Then get one,....enjoy!
Sent from my HTC6535LVW using Tapatalk
Click to expand...
Click to collapse
got it.
very powerfull phone.
One thing i hate about it is the soft buttons.
Otherwise priceless.

T-Mobile backordered

Not thrilled with the T-Mobile launch and availability of this phone. Now it seems my order is backordered. Anyone else in the same boat or at least have an idea of when they might get them in?
They have always come in slow. When I did inventory for T-Mobile, they would come 2 or 4 at a time once a week. So ridiculous! Check around at other stores.
Oops, I meant that was the m9 and anything HTC. LG is just as bad though
Sent from my LG-H830 using XDA-Developers mobile app
Don't go into the store to get the 10 the employees are useless just order over the phone or T-Mobile website I got mine 2 days
Sent from my HTC 10 using XDA-Developers mobile app
Go to another store or order online or phone
In the entire Denver Metro yesterday there was only one store with the HTC 10 in stock? traded my iPhone 6s in hopefully I won't regret it. Already really disliking that the T-Mobile app can't be removed or even disabled ?
Sent from my HTC 10 using Tapatalk
I did order over the phone. I called yesterday and was told it's backordered.
I ordered mine on Sunday and I was told today they were on back order but I just got an email saying it shipped, with a tracking number. Soooooooooooo excited. But check your email.
Sent from my SM-G935T using XDA-Developers mobile app
OctoberNexus said:
In the entire Denver Metro yesterday there was only one store with the HTC 10 in stock? traded my iPhone 6s in hopefully I won't regret it. Already really disliking that the T-Mobile app can't be removed or even disabled ?
Sent from my HTC 10 using Tapatalk
Click to expand...
Click to collapse
Converted mine into the US unlocked version, it has no T-Mobile bloat crap and everything still works.
Sent from my HTC 10 using Tapatalk
Tiffany84 said:
I ordered mine on Sunday and I was told today they were on back order but I just got an email saying it shipped, with a tracking number. Soooooooooooo excited. But check your email.
Sent from my SM-G935T using XDA-Developers mobile app
Click to expand...
Click to collapse
Haha, just looked and sure enough there it was. E-mail was sent 4 hours ago.
fmedrano1977 said:
Converted mine into the US unlocked version, it has no T-Mobile bloat crap and everything still works.
Click to expand...
Click to collapse
How did you convert the TMO version into an unlocked one?
Pilz said:
How did you convert the TMO version into an unlocked one?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=66934318&postcount=29
Sent from my HTC 10 using Tapatalk
fmedrano1977 said:
http://forum.xda-developers.com/showpost.php?p=66934318&postcount=29
Sent from my HTC 10 using Tapatalk
Click to expand...
Click to collapse
How were you able to get your identifier token? Mine shows it as an invalid command, coming from a Nexus 6P this is new to me.
Pilz said:
How were you able to get your identifier token? Mine shows it as an invalid command, coming from a Nexus 6P this is new to me.
Click to expand...
Click to collapse
Followed the steps on the htc dev website, I had no problem at all going through the steps, took me about 45 mins for the whole conversion.
Screenshot?
Sent from my HTC 10 using Tapatalk
fmedrano1977 said:
Followed the steps on the htc dev website, I had no problem at all going through the steps, took me about 45 mins for the whole conversion.
Screenshot?
Sent from my HTC 10 using Tapatalk
Click to expand...
Click to collapse
Here it is, I know I'm not going crazy yet
Also I ensured the OEM unlocking box was also ticked in the dev options as per the usual
Pilz said:
Here it is, I know I'm not going crazy yet
Click to expand...
Click to collapse
Are you in fastboot mode (white screen), or download mode (black screen)? The command will not go through in fastboot mode.
Sent from my HTC 10 using Tapatalk
fmedrano1977 said:
Are you in fastboot mode (white screen), or download mode (black screen)? The command will not go through in fastboot mode.
Sent from my HTC 10 using Tapatalk
Click to expand...
Click to collapse
I'm in fastboot (unless I read the directions wrong) It's one of those days
Pilz said:
I'm in fastboot (unless I read the directions wrong) It's one of those days
Click to expand...
Click to collapse
Go into download mode, I got the same error the first time I tried it as well, and I was in fastboot mode.
Sent from my HTC 10 using Tapatalk
fmedrano1977 said:
Go into download mode, I got the same error the first time I tried it as well, and I was in fastboot mode.
Sent from my HTC 10 using Tapatalk
Click to expand...
Click to collapse
Thanks, that fixed it. I thought it said don't goto DL mode when reading the HTCDev instructions, so I went into fastboot instead. I wish everyone made things like Google does for unlocking
Pilz said:
Thanks, that fixed it. I thought it said don't goto DL mode when reading the HTCDev instructions, so I went into fastboot instead. I wish everyone made things like Google does for unlocking
Click to expand...
Click to collapse
Yeah they haven't updated the instructions, when they first started that process (m7), there was no download mode.
Sent from my HTC 10 using Tapatalk
I think the T-Mobile version is back ordered due to it being so close to the unlocked model, thus being usable on AT&T.
I've already decided if I could get a T-Mobile version from BestBuy I would because there is no guarantee they'll get the unlocked in. Either way, I want this phone and am growing inpatient.

Categories

Resources