So I had purchased my HTC One M9 through their website (it guides you where to pay and see the price). I opted out of the warranty because I have never had an issue with any of their phones and I still try to convince people to buy them. Nonetheless, while I was in the middle of a phone call my phone had suddenly just up and died, which i thought to be weird since I waited to leave the house until it hit 80%. I have tried everything I could think of since I have done quite of my own tinkering on previous models. No computer it is plugged into recognizes its' existence. I have been able to hold down the buttons and get it into recovery but everything there fails. I contacted HTC and they told me to try and manually install the update rom but without finding a computer that sees it, there was no such luck. Their only other option they gave me was to send it in and pay $250 to have it looked at. When I bought it brand new it was damn near $800! I'm just wondering if anyone has had this problem or if it is in fact a hardware rather than software issue. I have never tried to unlock it or anything since it came unlocked from the factory. Story of my life...haha
Can you get into your boot loader? That might help your computer recognize the phone.
Related
Hi everyone.
Received may phone yesterday. Powered up and did all the wizard stuff (date, time, GMT, etc).
Phone booted into Sense interface. Took a look at some menus and decided to turn off the phone (I was at work and had no time to let it charge). Then the first bug. After trying to power off, the HTC screen froze. Had to take the battery off.
Came home and tried again. Froze on the HTC screen on start up.
Looked for some info on Google and found a lot of people with similar problems. Some answers (including here) pointed to a volume down + power action, followed by a clear storage option.
Did that.
The phone buzzed seven times on HTC screen and froze again.
Tried fastboot, froze.
Tried clear storage again, froze.
What's my option beside that?
All I found is this same procedure.
Tried with and without the SD card. With and without SIM card. With battery, with USB cable, with both...
Always freezing on the HTC screen.
After some minutes on the HTC screen the phone seems a little warm.
I didn't root it, so it had Android 2.1 on it. Didn't change a bit. It's quite difficult to find someone with a problem like this (can't even get to theSense UI) without haven't tried to root.
Any help is really appreciated.
Thanx.
This all points towards hardware failure/production faults so don't even bother with fixing it yourself. Just take it back to the store you bought it or send it to HTC for repair.
Damn, that sux! :/
My first HTC phone.
Never had any problem with my X10 mini. Just wanted a bigger screen.
I don't like Motorola and Samsung Galaxy seems too big.
Have to think now about getting another Desire.
Thanx for the reply.
Out of interest, how long did you wait on the HTC screen? It can take a few minutes to boot on the stock ROM
Some good minutes.
Why buy a new one, this should be under warranty? Did you bought this one second hand?
You cloud try to run a RUU but if it's a new phone I wouldn't bother with because it increased the chance you brick it and lose the warranty.
I bought it on an ebay like site.
I already contacted the seller and she asked me to send it back. But I was hoping I could do something to make it work.
Unfortunately she doesn't have another one to send me. So I'll get a refund for now.
The seller told me she can get another Desire only on February 15th.
I don't know if it's worth the wait.
I can ask for a refund and buy from another seller right away. And I think it's better, because I can't stand waiting so long for something I already paid for.
The story goes like this:
I have a Desire and today saw a local Ad where a guy sells a Htc Desire Z stuck at boot after upgrading. Thats the only info provided.
Now, the price is around 160 euros or 222 us dollars.
I have lots of experience with root/s-off from the Desire and anything with that shouldn't be a problem.
My questions are:
Is there a way to brick this phone?
Can it be somehow unbricked?
If the guy tried to update the phone to the latest one, can i root it then or downgrade it perhaps and root then?
Thank you very much whoever answers this.
Well hopefully some brighter folks than I can ellucidate whether it is possible to get out of a bootloop.
What I can offer however is my opinion on the purchase overall. $222USD is a good chunk of change. If there's a chance that it is not recoverable, I don't think it would be worth the gamble. Now if it were the nearly unbrickable Vibrant or something, I'd say go for it.
I bought my G2 in near mint condition for $275.
It all depends, Is it S-off? Does he have a custom recovery installed? Can you boot into Hboot and then into recovery(Clockworkmod Recovery)? If so then you probably can install a rom on the sdcard and flash them from recovery.
If its in a boot loop with S-on I would not touch it.
Boot loop with S-ON means it still has Nand protection which means you can't do shiz with it. I do have a little story though.
Bought a G1 off craigslist and shortly after the screen started acting wonky so I said what the hell and called Tmo. Explained the problem and hoped theyd have some pointers since the G1 was new and resources like this didn't exist at the time. They ended up being able to look up the phone and determined it still had warranty time left on the device so they exchanged it for me. Sometimes warranty carries over with phones. I'd call Tmo before I bought though and have them go ahead and send me a refurb then go buy the bootlooped one and send it back.
Supposedly he tried to install a different ROM which implies that he's rooted.
That should be fixable then, right?
Or is s-off really necessary for the Z?
UPDATE:
he just lowered the price to around 100 euros.
hiko36 said:
Boot loop with S-ON means it still has Nand protection which means you can't do shiz with it. I do have a little story though.
Bought a G1 off craigslist and shortly after the screen started acting wonky so I said what the hell and called Tmo. Explained the problem and hoped theyd have some pointers since the G1 was new and resources like this didn't exist at the time. They ended up being able to look up the phone and determined it still had warranty time left on the device so they exchanged it for me. Sometimes warranty carries over with phones. I'd call Tmo before I bought though and have them go ahead and send me a refurb then go buy the bootlooped one and send it back.
Click to expand...
Click to collapse
I actually just did something similar. I bought a used G2 that was in perfect physical working order but with physical blemishes etc. and was about 3months old. About a week later dust started to accumulate under the screen. Even though the phone was used and I was on a EM+ plan with no contract and I didnt purchase the phone from a T-mo store, they still replaced it for free. More of a statement about how great T-mo support is than anything, but I think its interesting that they will support the device even though its used.
Now anything more than this is quite borderline not very ethical depending on who you ask, but I wouldn't really feel like buying a bootlooped phone just to try and send it back to T-mo and claim you don't know what happened. If that was very possible then the guy that currently has the phone would probably have done that already...
Yeah, i bought it.
The problem is/are it won't boot or turn on at all.
I'll send it to the repair shop to see if anything can be done.
And guess what.
Do you remember when the HTC vision/g2/desire z got leaked?
This picture here
It turns out, it's the same phone
THE SAME PHONE, Look at the serial numberl
DanijelDesire said:
Yeah, i bought it.
The problem is/are it won't boot or turn on at all.
I'll send it to the repair shop to see if anything can be done.
And guess what.
Do you remember when the HTC vision/g2/desire z got leaked?
This picture here
It turns out, it's the same phone
THE SAME PHONE, Look at the serial numberl
Click to expand...
Click to collapse
PLEASE tell me you kept that. That would be like getting that first iphone that homeboy lost in the bar.
Hi, hoping for some input. I am not super technical.
We have a newish LG G3 phone. TBH, it is reconditioned by the authorised service centre as it apparently came out with flaws. It came with full LG warranty. We bought in January 2015. This week, it suddenly would not turn on past the LG screen. We tried changing batteries, leaving the battery out, nothing. We took it to the same authorised repair centre. They turned it on and said that we had rooted the phone and had voided the warranty. Now, I would not mind paying, if we had infact rooted the phone, but we had not. Further, they did not look into the electronics of the phone at all. They are asking $225 which is HUGE for us, I am wondering please, is this a known problem? We had not clicked any download links, in fact, not even downloaded any apps in the days preceding. I am so angry that they wont even look into the phone, the onus should be on them to prove to me that I rooted it, not to assume that I did when I didn't lol. Your help is so gratefully appreciated.
YFCYFC said:
Hi, hoping for some input. I am not super technical.
We have a newish LG G3 phone. TBH, it is reconditioned by the authorised service centre as it apparently came out with flaws. It came with full LG warranty. We bought in January 2015. This week, it suddenly would not turn on past the LG screen. We tried changing batteries, leaving the battery out, nothing. We took it to the same authorised repair centre. They turned it on and said that we had rooted the phone and had voided the warranty. Now, I would not mind paying, if we had infact rooted the phone, but we had not. Further, they did not look into the electronics of the phone at all. They are asking $225 which is HUGE for us, I am wondering please, is this a known problem? We had not clicked any download links, in fact, not even downloaded any apps in the days preceding. I am so angry that they wont even look into the phone, the onus should be on them to prove to me that I rooted it, not to assume that I did when I didn't lol. Your help is so gratefully appreciated.
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Click to collapse
Did you buy from a carrier or a physical store?if you did it would be best to directly take it back to the place where you bought it and get them to sort it out?
If the person says that then the person isnt doing their job properly. A variety of issues not caused by you could have happened that result in this sort of problem. This isnt a known problem.
Does it boot into download mode?
itsbighead said:
Did you buy from a carrier or a physical store?if you did it would be best to directly take it back to the place where you bought it and get them to sort it out?
If the person says that then the person isnt doing their job properly. A variety of issues not caused by you could have happened that result in this sort of problem. This isnt a known problem.
Does it boot into download mode?
Click to expand...
Click to collapse
We bought it from the place that is the authorised LG repairer in Sydney. I was getting my screen replaced, and noticed they had a sign up saying they had these reconditioned phones with full LG warranty. It was explained to me that these were the newly released phones that came out with glitches, they were repaired fully. So we did take it back to the same place, and I agree they are not doing their job properly, they have us by the short and curlies . I have mediated with Fair Trading, who have come back to say that the device is rooted, warranty voided lol. They still have NOT opened the phone!!! So frustrating.
Please ask them to explain how the device was rooted, they at least owe you that much?
When you got it did you or them turn it on and verify in the store that it was working at the store before you took it? Did you perhaps download the Lollipop OTA and then something happened to it
Does it still boot into download mode? Im pretty sure in your case you can still fix it if you can get it to boot into download mode. Pull out the battery and put it back in, hold volume up and plug it into the computer. Let me know what happens
Sent from my iPad using Tapatalk
I got a message saying that android 6.0 update is available for my phone, so I say OK and set it aside to do its thing I come back after a while and it is stuck on the Verizon screen. I'm a newb and not all up on the tech lingo, but I held the power and vol up the phone turned off, and then held vol down. I got into the screen that has fastboot, recovery, factory reset, etc. I called HTC and the guy explained to me how to get into the black screen where i can wipe the cache, and had me do that but still hasn't fixed it. Then he had me download HTC sync manager to my computer but it wont recognize the phone is connected. and they are saying the only thing they can do is have me send it to them but since it is out of warranty I have to pay for them to fix it, but I like to do things myself if possible. I've tried to search but their phone is rooted or it is stuck on the HTC screen, but mine is 100% OE not rooted or anything, and I get past the HTC screen. So my question is how can I put a new operating system on this phone or can I and still have it work on Verizon's network.
Since your phone is 100% original, I'm assuming it's got a Locked bootloader and is S-ON?
You can confirm this by booting into Fastboot or HBOOT.
When the phone is powered off, hold power + vol down and post the first 2 lines here.
You might be able to get your hands on an RUU for Marshmallow from VZW (in zip format), however it'd have to be signed, otherwise it won't work.
Someone else may be able to help.
EDIT: Check this out: http://forum.xda-developers.com/verizon-htc-one-m8/general/official-ruu1-55-605-2-t2883845
yes S is on and bootloader is locked. ill try the instructions in that link. Thanks
I don't think it's too much too ask that Verizon, who are a multi-billion dollar empire, who rushed to be the first US player to update marshallow to Samsung's phones ensure a safe install. The update BRICKED MY PHONE by not allowing it to charge. Even using a new battery didn't work!
I Have safely updated many phones and computers a million different ways. NEVER have I ever had an update DESTROY A device, let alone an $800 phone!
The super messed up part is the take NO accountability for releasing software that can damage your phone.
Why do you think people are migrating in DROVES to T Mobil? Me being one...**** Verizon and hope they choke the thousands of dollars I've thrown their Way!
CRiminal activity really...shame on Verizn.
Oh ya I agree whole heartily. I switched to Google project Fi and couldn't be happier with the service. I was planning on ether giving the phone to my dad to replace his I phone 4 or selling it but now I can't do ether. Good thing I already bought a Nexus 5x before my HTC bricked. And I tried to use the links above and the program can't see that the phone is connected to the computer and won't do anything.
My Pixel XL just took a crap this morning. It was working as expected early on. A bit later I could not access the internet despite showing a pretty strong lte connection. I didn't think much of that because it's not unheard of for service to not reflect the indicator. I was listening to a podcast and it just died. Went into an endless boot loop. It has had a steady decline in how far it will boot. I once got into TWRP but it crashed shortly after and once got to the login screen, again, crashing before I could login. Now it doesn't get past the google screen.
I have tried flashing the stock image from the bootloader as well as trying to fastboot twrp and neither go well. The flashing "works" but doesn't boot. Fastboot doesn't give an error but the phone just bootloops.
As it sits the bootloader is unlocked (not sure it matters at all).
At this point I have already bought a new phone but am considering trying to fix it to have a backup if I can get an idea of where to start or what it would cost to send in.
Any advice or help would be appreciated.
This sounds really similar to what I had happen after a while with my first Pixel XL. I tried to document everything HERE.
Wiping dalvik cache through TWRP seemed to be a short term fix (daily), but even that eventually stopped working. I ended up being able to jump into an "open enrollment" period for adding insurance for the phone with Verizon and then was able to use their extended warranty system to get a replacement phone (which was confusing since they said it was not an insurance claim since it appeared to be a phone defect out of my control, so I'm not 100% sure I even needed the insurance? Your mileage may vary.) The replacement was a refurb but has worked perfectly ever since I got it. They still had them in stock at the time or else I'd have tried to push for a 2 (or maybe now push for a 3 or 3a?). Good luck!
just went through the same thing. research shows it was most likely a known motherboard issue. its out of warranty so i bought a used one on swappa for 80 bucks and then sold my non functioning one at an ecoATM for 30 bucks. so im only net -50.
tgumina said:
My Pixel XL just took a crap this morning. It was working as expected early on. A bit later I could not access the internet despite showing a pretty strong lte connection. I didn't think much of that because it's not unheard of for service to not reflect the indicator. I was listening to a podcast and it just died. Went into an endless boot loop. It has had a steady decline in how far it will boot. I once got into TWRP but it crashed shortly after and once got to the login screen, again, crashing before I could login. Now it doesn't get past the google screen.
I have tried flashing the stock image from the bootloader as well as trying to fastboot twrp and neither go well. The flashing "works" but doesn't boot. Fastboot doesn't give an error but the phone just bootloops.
As it sits the bootloader is unlocked (not sure it matters at all).
At this point I have already bought a new phone but am considering trying to fix it to have a backup if I can get an idea of where to start or what it would cost to send in.
Any advice or help would be appreciated.
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Click to collapse
https://mirrors.lolinet.com/firmware/gsi/Pixel/Pixel-AB-11-20200909-ErfanGSI.img-0125.7z
↑extract and fastboot flash this