Hello,
So I bought a G3 the day before yesterday and yesterday was my first day with it, and for that first day my phone had shutdown twice on its own. The first time was when my phone was lying on the bed and doing nothing, it had around 50% battery and was not hot or anything.
The second time was this night i don't know when, i have put my G3 on the charger and went to sleep i woke up and it had shutdown.
I didn't made factory reset when i got i from the box which i will when i come home from work and hopefully this will fix it, but does anyone have a problem like that? If is something serious i will be disappointed to return the phone.
p.s. My previous phone was galaxy s2 and had this king of problem only with custom roms and kernels, but i have not put anything on the G3 yet, except activating the developers options and had switched it to ART and the first time the phone had shutdown i thought that the art was the issue and switched it back to dalvik, the second time though was on dalvik.
Dredd90 said:
Hello,
So I bought a G3 the day before yesterday and yesterday was my first day with it, and for that first day my phone had shutdown twice on its own. The first time was when my phone was lying on the bed and doing nothing, it had around 50% battery and was not hot or anything.
The second time was this night i don't know when, i have put my G3 on the charger and went to sleep i woke up and it had shutdown.
I didn't made factory reset when i got i from the box which i will when i come home from work and hopefully this will fix it, but does anyone have a problem like that? If is something serious i will be disappointed to return the phone.
p.s. My previous phone was galaxy s2 and had this king of problem only with custom roms and kernels, but i have not put anything on the G3 yet, except activating the developers options and had switched it to ART and the first time the phone had shutdown i thought that the art was the issue and switched it back to dalvik, the second time though was on dalvik.
Click to expand...
Click to collapse
I have the exact same problem. The past few days when I go to bed and wake up in the morning, the phone has shut itself off. I haven't rooted or installed any custom roms.
I would advise you both to take a factory reset, only install apps you need for a few days and see if the problem persists, if it doesn't install your apps back one by one as it may well be a particular app causing the reboots.
If you still get reboots after the reset and with no apps installed then you may have to take the phone back to swap it.
Lennyuk said:
I would advise you both to take a factory reset, only install apps you need for a few days and see if the problem persists, if it doesn't install your apps back one by one as it may well be a particular app causing the reboots.
If you still get reboots after the reset and with no apps installed then you may have to take the phone back to swap it.
Click to expand...
Click to collapse
Yes as I said in the first post the factory format and hard reset will be the first thing that will be done as soon I am at home. About the apps i have pretty much basic apps (facebook, messenger, soundcloud, etc) all from the market except smashhit of which i have the apk and installed from the internal memory.
Except those apps I have 2 mp3s and some wallpapers and nothing else, becouse when i got my phone it was late on the evening and i had no time to do anything else. So the phone is pretty much out off the box and I was verry frustrated when the secound shutdown happened, becouse i tought the first was from the ART runtime.
Anyway today I will have more time to spend on the phone and we will see what will happend.
p.s. The phone does not reboots, just shuts off.
Dredd90 said:
Yes as I said in the first post the factory format and hard reset will be the first thing that will be done as soon I am at home. About the apps i have pretty much basic apps (facebook, messenger, soundcloud, etc) all from the market except smashhit of which i have the apk and installed from the internal memory.
Except those apps I have 2 mp3s and some wallpapers and nothing else, becouse when i got my phone it was late on the evening and i had no time to do anything else. So the phone is pretty much out off the box and I was verry frustrated when the secound shutdown happened, becouse i tought the first was from the ART runtime.
Anyway today I will have more time to spend on the phone and we will see what will happend.
p.s. The phone does not reboots, just shuts off.
Click to expand...
Click to collapse
Is it definitely off or is the phone just stuck on a black screen? It is quite common on some devices when something is not quite right for the kernel to be unable to wake the phone up, the phone is still technically on but stuck in deep sleep.
does holding the power button for 2 seconds turn it on? or do you have to hold it for say 7-8 seconds?
Lennyuk said:
Is it definitely off or is the phone just stuck on a black screen? It is quite common on some devices when something is not quite right for the kernel to be unable to wake the phone up, the phone is still technically on but stuck in deep sleep.
does holding the power button for 2 seconds turn it on? or do you have to hold it for say 7-8 seconds?
Click to expand...
Click to collapse
It is definetly shut down around 2 seconds(the normal time to hold the power button to turn on) it turns on and work perfectly and does not show anything suspicious in its behavior, it's super fast, not laggy and etc, may be a little high on ram consumptions but with this havy skin i think it is normal or could not be normal idk, the ram consumptions go from about 1,2GB the lowest i have seen to up to 2,3 the highes i have seen.
Anyway about the shut off think yes defenetly 100% sure it is off, it happend again a while ago and i thoght the same thing may be it si deep asleep even i had chacked the weather 10 min ago and call myself from a friends phone and the operator said that the phone is off or i am somewhere without network covarage.
i got same problem. it turn off it selft and black screen even battery still 70%. rmust remove the battery to restart again, ealy bad. huft
mandrive said:
i got same problem. it turn off it selft and black screen even battery still 70%. rmust remove the battery to restart again, ealy bad. huft
Click to expand...
Click to collapse
If you have to remove the battery to get it to restart then its not actually shut off, its just stuck in deep sleep! which is usually caused by a bad app.
Yes if you have to remove the battery the problem is different, i just have to push the power button and it boots right away after it have shuted off by its self........
i didnt have this issue with my 855. but i did a factory reset after i got the phone just for the hell of it
So it's reset time i finally have some time to the some staff on the phone so hopefully everything will be fine. I will post if this fix or not the problem to inform the other people in this thread.
Dredd90 said:
So it's reset time i finally have some time to the some staff on the phone so hopefully everything will be fine. I will post if this fix or not the problem to inform the other people in this thread.
Click to expand...
Click to collapse
did you have any luck with the problem? I have the same issue, performed a factory reset and restored, hopefully it will fix too..
Hi all!
I have and have had the same problem and think I've pinpointed the problem to Google Search but can't 100% confirm it yet. I didn't do a factory reset when I got the phone and it shutdown during the night. I did a factory reset, made sure it got enough time to update everything properly. Problem was gone and worked fine. HOWEVER, the phone kept asking me which home screen I prefer at random times when I hit the home button. With random I mean like 4+ times per day. I searched the net and found a threat saying that a guy with a G2 solved the problem by removing Google Search updates. So I decided to do just that and get the factory version back and the questions disappeared but guess what, the phone shut down the following night.
Any takers or might this just be random? Note that it was working fine for three days with the updated Google Search and shutdown the first night after the downgrade.
So I did hard reset and so far so good the phone had not shutted down itself, and I updated everything which need to be updated (mentioning this for the guy with the upper post). So far so good I will keep you in touch if something goes bad...
Dredd90 said:
So I did hard reset and so far so good the phone had not shutted down itself, and I updated everything which need to be updated (mentioning this for the guy with the upper post). So far so good I will keep you in touch if something goes bad...
Click to expand...
Click to collapse
Let me know if you also encounter the problem with the home screen questions! :good:
Good luck!
mandrive said:
i got same problem. it turn off it selft and black screen even battery still 70%. rmust remove the battery to restart again, ealy bad. huft
Click to expand...
Click to collapse
Had you enabled ART instead of Dalvik ?
turt said:
Had you enabled ART instead of Dalvik ?
Click to expand...
Click to collapse
whether the use of ART
The problem will be resolved?
I suggest take it to your dealer and get it replaced asap. I've seen lots of returned phones(my job at XXXXXXX company ) with the same issue, and as long as the defect is reproducible the dealer will give you a new phone. If it's outa replacement period then they'll probably repair it.
aaaaaaaaaaaaaaaaaaaaand shut down again but this time it took quite a bit time longer to shut off by its self so i tought the problem was fixed, but it's not, so i am going to the store which i buy it from to replace the device.....
Does this also happen with the korean models?
Hello everyone! ( i know that there are some other topics about this problem but no one seems to have answered them)
My lg g3 d855 ( the international model) isn't rooted and there aren't any modifications I've made on it.
I've bought 2014 on the 10 of september.
I was worried about the problem that causes the phone to shut down or restart and after one month of pure fun and no problems I've experienced one shut down. Since then only 4 or 5 shutdowns.
About 4 5 days ago, when i tried to send a snapchat image just as I was pressing the button to make a picture the phone restarted. I then tried this same operation 2 3 times and the same happened. After that it got ok but that was enough for me. Now without wasting your time so much explaining everything I must say that since then the phone restarted about 20 30 ties and shuted down without me being able to start again unless i remove the battery around 10 times. This primarily happens when i use the camera of the phone no matter what camera it is ( google camera, defualt camera app, snapchat etc.).It usually happens when i touch the button to make a picture but not always, sometimes it happens as soon i launch the camera app, sometimes i make pictures without getting the phone restarted. It also shuts down or restarts when i open the app to view an image or make some other operation but primarily it is when i use the camera. This problem i think gets more often when I am outside not in the house but i haven't noticed any difference. I highly doubt that it is from heat . I even tried blocking the sensor for light but it's not it.Also from few months when i make a call and and try to use internet or google while i'm talking with someone the phone often restarts or shuts down. So these are my problems. I hope that i haven't bored you .
no remove the battery 10 times but the shut down that happened
Oh oh Oh . I also forgot to mention that when the phone restarts after it has crashed lets imagine that i have 30% battery capacity after it has restarted it shows f.e. 9% and it will keep show this unless i remove the battery and the it show f.e 27. Also the battery life on this phone is pretty terrible. For 3 hours usage on wifi with 100% the battery drains
Your phone is bugged. As it happens mostly when you use camera, it may be the problem. What do you do before you take photos/videos?
Has your phone been in water?
I would do factory reset. If it still occurs, I would send it to LG. That is not normal behaviour for G3.
Battery consumes faster if you have ton of apps running, brightness is at 100% and you are in bad reception area.
Factory reset.
Don't make three posts in succession.
You happy. We happy :good:
Well thanks for the replys. Today my g3 restarted around 10 times and it isnt only tge xamera though. It restarted on google search on voice recoeder it restarted and never turned off again as it only showed the start screen. "lg lifes good" (with you it isn't ) i love my phone but.... Ut restarts now on everything. I havent dropped it is the spigen slim armor case. I havent wet it. I clean it almost everyday. When it restarts the battery indicator gets crazy. Maybe factory reset but so much more work to install all rhe apps again pfff.i also use on 100 brightness only outdoors.
discoverymen1999 said:
Well thanks for the replys. Today my g3 restarted around 10 times and it isnt only tge xamera though. It restarted on google search on voice recoeder it restarted and never turned off again as it only showed the start screen. "lg lifes good" (with you it isn't ) i love my phone but.... Ut restarts now on everything. I havent dropped it is the spigen slim armor case. I havent wet it. I clean it almost everyday. When it restarts the battery indicator gets crazy. Maybe factory reset but so much more work to install all rhe apps again pfff.i also use on 100 brightness only outdoors.
Click to expand...
Click to collapse
Your on Lollipop right?
itsbighead said:
Your on Lollipop right?
Click to expand...
Click to collapse
Yes yes
Factory reset. If you're not rooted with a custom recovery, it really is your only troubleshooting option at this point.
I have an odd problem with my phone.
All of a sudden the phone would automatically shut down and reboot when it's not plugged into a charger.
IF FROM BEING POWERED OFF
It shows the LG logo, stays there then shuts down and reboots to do the same thing over and over again.
IF POWERED ON THEN CHARGER REMOVED
it will stay on for a random amount of time, but not more than a minute. it will function properly for awhile then shut down, reboot and do the same thing as above.
IF WHILE BEING CHARGED
it works normally. i can do anything on the phone like theres no problem.
even stranger:
i did a factory reset, and it did so without a problem. when it finally rebooted and it shows the first few options (language and accessibility) when setting up the phone, it stays on for a long time - as soon as i touch the screen though it powers off and reboots again. i was able to set things up again while the phone was plugged in.
now i cant use it without the phone being charged.
*additional note:
it may be related but this started the other day when i went out for my daily jogging routine. I usually keep it in my front shorts pocket while i listen to music. about 40 minutes in and i realized my music stopped - when i checked the phone it rebooted by itself. maybe it got wet by a bit? when i took it out of my pocket it was pretty dry though - it wasnt like it was dunked in a glass of water or anything.
I checked online and some have reported having the same problem and changing batteries worked. i just dont want to waste money on something that might not even fix the phone.
You need a new battery i believe, had a problem like that with a family members G3 - battery replaced, fixed - otherwise it would turn off randomly/when doing anything that is considered intensive (touching the screen counts)
manor7777 said:
You need a new battery i believe, had a problem like that with a family members G3 - battery replaced, fixed - otherwise it would turn off randomly/when doing anything that is considered intensive (touching the screen counts)
Click to expand...
Click to collapse
just saw your reply now, thanks for taking the time to reply.
i did a lot of research when the problem arose, tried factory resetting, switching roms (to stock and custom) and nothing worked - asked around and it seems it WAS the battery all along. now it works perfectly and it lasts much longer than before.
kulapips said:
just saw your reply now, thanks for taking the time to reply.
i did a lot of research when the problem arose, tried factory resetting, switching roms (to stock and custom) and nothing worked - asked around and it seems it WAS the battery all along. now it works perfectly and it lasts much longer than before.
Click to expand...
Click to collapse
There is a lot information about reboot , so you much research much more.
kulapips said:
I have an odd problem with my phone.
All of a sudden the phone would automatically shut down and reboot when it's not plugged into a charger.
IF FROM BEING POWERED OFF
It shows the LG logo, stays there then shuts down and reboots to do the same thing over and over again.
IF POWERED ON THEN CHARGER REMOVED
it will stay on for a random amount of time, but not more than a minute. it will function properly for awhile then shut down, reboot and do the same thing as above.
IF WHILE BEING CHARGED
it works normally. i can do anything on the phone like theres no problem.
even stranger:
i did a factory reset, and it did so without a problem. when it finally rebooted and it shows the first few options (language and accessibility) when setting up the phone, it stays on for a long time - as soon as i touch the screen though it powers off and reboots again. i was able to set things up again while the phone was plugged in.
now i cant use it without the phone being charged.
*additional note:
it may be related but this started the other day when i went out for my daily jogging routine. I usually keep it in my front shorts pocket while i listen to music. about 40 minutes in and i realized my music stopped - when i checked the phone it rebooted by itself. maybe it got wet by a bit? when i took it out of my pocket it was pretty dry though - it wasnt like it was dunked in a glass of water or anything.
I checked online and some have reported having the same problem and changing batteries worked. i just dont want to waste money on something that might not even fix the phone.
Click to expand...
Click to collapse
Hey, I had exactly the same problem. Did everything but no use. Then i changed the battery and voila no restarts or power shut down since 4 days.
Before:
One day my LG G4 freezed, so I've took out the battery, putted back again, but it never loaded anymore.
So, I've took it into the service and they told me that chip is damaged. They replaced whole motherboard as they didn't know how to fix the chip itself.
Phone worked fine for some time, but now it's freezing again.
Now:
When I double tap on display or wake phone with button, it takes more than 5 sec to wake!
When I'm working with it, sometimes when I slide down upper menu with connections(and so on) system freezes for couple of seconds
Battery is draining very fast and whole device is usually very hot!
I've made factory reset. Install only unnecessary applications, but still after some time it does the same.
I'm realizing that they put some **** into my phone, but
My question is
Do you know how to deal with this freezing ? I don't need anything fancy, just few applications to work. I don't even mind if whole phone will be black&white or do custom rom, if it helps preformance and working smoothly.
I'm travelling now and I really need my phone work, atleast in emergenci mode
Thank you so much!
Few days ago my phone began to shutdown either immediately or after a short freeze of the system. This happens in many situations, although mostly outside/when I'm on the move (I tried disabling GPS but it didn't help). Usually when I switch it on again it either shutdowns just as the lockscreen appears or doesn't work at all until I remove the battery for at least 10 seconds. The latter sometimes helps and the phone works properly for a couple of hours and the whole thing start over. I tried clearing cache, restoring factory defaults, changing the software completely (Fullmics, LineageOS) but nothing helps. I made sure that this is NOT battery related - I have a spare one and it's all the same.
I'm not sure whether the issue is hardware or software related. Here are my suspicions:
Why it might be a software issue:
- Just before the phone shut down for the first time I noticed that the upper part of the display stopped working - I simply could not pull down the notification bar. I rotated the screen and noticed that the same thing happens to the menu buttons which obviously replaced notification bar in the upper part of the screen. Eventually it turned out that this is not a defect of the screen and that part of the screen simply froze. After reboot it worked normally for a while and then froze again. After changing the software the problem seems to be gone.
- When I'm in recovery mode (TWRP) the phone usually is stable, it shut down only once or twice
Reasons for hardware:
- For a couple of months now the Wi-Fi is not working properly. It disconnects and whenever I try to reestablish the connection it goes into "Saved->Connecting->Saved". Maybe this is just the next step towards the graveyard?
- It's about 6 months since the warranty has expired
Have you experienced this and/or have any idea what's going on?
EDIT: With time it was more and more difficult to turn the phone on and keep it running and right now it's not turning on at all.
EDIT 2: I made it run again. TWRP works perfectly but once I reboot to System it shuts down almost immediately.
Nobody has any idea?
I'd guess it's the battery.
When I bought my G3 in Oct 2015, I had random reboots aswell, nothing helped (turning off mediascan, restore kdz via LGFlashtool 2014 etc.).
So I went ahead and bought another battery (7000mha) from ebay.
Never again suffered from those annoying random reboots
(Inserting the old battery, makes the reboots reappear, so that is postivie proof for the battery thesis).
-Rye- said:
I'd guess it's the battery.
When I bought my G3 in Oct 2015, I had random reboots aswell, nothing helped (turning off mediascan, restore kdz via LGFlashtool 2014 etc.).
So I went ahead and bought another battery (7000mha) from ebay.
Never again suffered from those annoying random reboots
(Inserting the old battery, makes the reboots reappear, so that is postivie proof for the battery thesis).
Click to expand...
Click to collapse
As I wrote above, I have two batteries and the problems exists with both of them.
In that case try this:
https://forum.xda-developers.com/lg-g3/general/g3-hardware-problems-solved-bsod-screen-t3597086
Regarding your battery: You didn't only get "original" batteries ? I have a third party one... All original ones I had so far failed me...