Hey guys!
On the 1st of August last year I bought an LG G4. I was really excited until I found out it's a faulty one. I sent it for repairs, but they said it was fine. Sent it for repairs immediately after that and they suddenly "found and fixed" something faulty. The problem with the phone is that it heats a lot - I've seen it hit 90 degrees Celsius on the CPU which makes it burn my hand. Now it's been the 7th time sent for repairs and it's the third time they don't fix anything on the phone, and the second time they state the phone is working fine. Now - the phone can't last more than 1,5-2 hours of SOT without any apps installed after a fresh format and has a standby time of around 4-6 hours with just the mobile data turned on, without any apps. Should I root it and put CM or some other ROM on it, or should I sue the company? I've asked for a replacement or a refund, but it got refused.
Thanks in advance!
P.S. The only reason I haven't rooted it yet is because of the issues so I don't have any warranty issues when I send it for "repairs".
Related
Hi everybody I want to share with you a problem that I have to see if you can help me.
Last month I dropped my HOX and I had to send it to service who replaced the mainboard and battery(on warranty and yes its pretty cool they didnt realised the phone problem was cause by the drop).
Service took a whole month to fix the phone but since this was charge free I couldnt compaint.
I got my HOX back last Friday and all OTAs were already in place which is cool because I would have to install them.
The phone is on stock rom and sense 5 android 4.2.2.
Before I send the phone to service my 10 months battery lasted almost a day(well 12-13 hours).
The new battery without heavy usage lastslike 6-7 hours!(I have just 3-4 full charges now).
This morning after full charge I played a game of backgammon for 10 minutes and it dropped a good 10 percent!
Is there an explanation for this?Will things improve over time or not?
I have had my LG G4 VS986 for a little over a month and it started turning itself off and restarting last night, since then it has done this randomly thru out the day, I have even done a factory reset on it and it is still doing it...please any help will be appreciated, for I don't want to go to verizon with it and end up getting a refurbished one as a replacement for a brand new one.
maybe you can flash again android
I don't know what that is...
its when you put the same image (kdz ) android for remplace your android . but if you know nothing about this . is not necessary risky . but a bit complicated
It's seems to be a common thing unfortunately. It's happening to my week old G4 too :/
Check here, here, and here
If you still have your original box, would you mind checking what month your phone was made in (found on the outside of the box)? I have a feeling this is only happening to phones made around the time it was released. Mine was made in May of 2015
R.Suave said:
It's seems to be a common thing unfortunately. It's happening to my week old G4 too :/
Check here, here, and here
If you still have your original box, would you mind checking what month your phone was made in (found on the outside of the box)? I have a feeling this is only happening to phones made around the time it was released. Mine was made in May of 2015
Click to expand...
Click to collapse
Mine was manufactured in May 2015 also!!! I took my phone back to Verizon and at first they didn't believe me until it started doing it there... they are sending a replacement for me but I'm a little worried because it's supposed to be a refurbished one...
Nicole L. said:
Mine was manufactured in May 2015 also!!! I took my phone back to Verizon and at first they didn't believe me until it started doing it there... they are sending a replacement for me but I'm a little worried because it's supposed to be a refurbished one...
Click to expand...
Click to collapse
man.. :/ but good news about you getting a replacement. I bought mine new, sealed in box from craigslist so i'm trying to figure out what to do :fingers-crossed:
Hi guys,
mine has started to do the same thing. International unlocked not rooted.
Outta nowhere has started to restart itself. BUT, only when display is on. When screen is off had no problems. Right in the moment when i unlock the screen it gets crazy hot and starts with the restarting.
Interesting thing is that i had z-cpu installed the night before and it showed that the cpu is clocked at 1,2 Ghz.
It got slow the last days of usage. After restarting itself till the battery died, i wouldn`t be able to charge it.
The next day i tried again to charge it and there it was, started to charge but with green lines on the display.
I guess that overheating has damaged the display or something.
I am waiting a answer from the repair centre.
The manifacturing date is August btw.
Here we go again...
Another LG phone having boot loops...
Bought from Best Buy on April 5TH with no protection...
May 6 phone started its random turn off....Have to do a battery pull and rest it for 10 minutes to get it to start up again..
After a min or two , it powers off again..
Yes, I was able to do soft and hard re-sets to no avail...
Just filed a repair request with LG...
Grrrrrrr
Mike
I had the same issue with Sprint LG G5. I bought it in April 13 the from Best Buy. It started to reboot 3 times at first and got real hot before it started rebooting. I took it to Sprint repair center where they suggested to do a factory reset. I told them I can do that. But before I was able to do a factory reset, it finally died. Sprint didn't want to replace the phone since I didn't have insurance. I might have to send it to LG for warranty repair which will take 9 business days. Do not buy the LG G5..
About a week and a half after I got my G5 it overheated really badly and turned itself off and wouldn't restart after attempting to reboot several times. I disconnected it from the power source let it cool off then plugged it in using the OEM power wart that came with the phone. That worked and the phone restarted. A week later the same happened. The phone overheated and attempted to restart several times and this time it seemed hotter than the first time. It turned itself off eventually and I was unable to turn it back on again. Less than three weeks into ownership and the phone was completely unresponsive and dead. I took it into the sprint dealership and they initially refused to replace the phone despite the fact it was under a month before this problem surfaced. They wanted to take the dead phone and have a new one shipped out to me. I told them that was unacceptable and they came up with the compromise that if I signed up for protection now they would backdate it and give me a new replacement phone. I took the deal with the full intention of canceling the protection plan within a month or two after I'm sure this new phone isn't going to be an issue. The new phone has been pretty solid for me so far. It gets warmer than I like but that may just be a product of hypersensitivity to heat after the first phone. That was the first time with any phone that I've ever had where a phone catastrophically failed on me like that. Sprint's response at the their shop was completely unacceptable given the time frame since purchase. I like the phone but I'm not liking how ownership of it is starting out. This was about two weeks ago now and I'm still gunshy with this phone afraid this new one is going to crash on me as well. I do not like that feeling. Thank God I have a backup phone just in case.
Goes to show phones these days are not built the same. I've had the g5 since day 1, not any of the problems I've read I've had since owning the phone. I got mine from a Sprint store also. Only issue I have is the slight lag I have when connecting to anything internet related. I believe that to be something kernel related.
sent from my g5
joeyhdownsouth said:
Goes to show phones these days are not built the same. I've had the g5 since day 1, not any of the problems I've read I've had since owning the phone. I got mine from a Sprint store also. Only issue I have is the slight lag I have when connecting to anything internet related. I believe that to be something kernel related.
sent from my g5
Click to expand...
Click to collapse
You may want to try enabling Use legacy DHCP client in developer options. Worked pretty well for me.
Sent from my LGLS992 using XDA Free mobile app
mikesal57 said:
Here we go again...
Another LG phone having boot loops...
Bought from Best Buy on April 5TH with no protection...
May 6 phone started its random turn off....Have to do a battery pull and rest it for 10 minutes to get it to start up again..
After a min or two , it powers off again..
Yes, I was able to do soft and hard re-sets to no avail...
Just filed a repair request with LG...
Grrrrrrr
Mike
Click to expand...
Click to collapse
how long did it take to get the phone repaired through LG?
Reboot ahhhhhhhhhhh
My G5 keeps doing a reboot cycle but only on one app (wwe supercard) how can this app cause this issue??
Hey guys, I've had a strange problem with my 5X recently.
Put simply I took it outside my pocket 2 days ago just to discover that it was dead, like completely dead, no boot, no fastboot menu, no recovery mode, no flashing led, nothing! There was some juice in it, it wasn't hot so no apparent reasons to be unresponsive. I've already had the bootloop issue few months ago and had the motherboard replaced under warranty, but that time at least some weak signals like boot attempts or flashing led were present. Btw, it was running stock 8.1 and the motherboard is 7 months old by now.
24 hrs later, surprise, the led started flashing again indicating no battery, so I plugged the cable and... miracle... back on as before. Completely functional as nothing had happened, just one day of vacation basically. I've been using it for the last 24 hrs and it's still working ok.
Now I've to take a decision, so I'd like to hear from you if you've had a similar experience. My 2 yrs warranty expired 2 days ago, on the same day I've had the issue. I made it just in time to reserve the LG customer service, but being during the weekend I couldn't send the phone to anybody. By that time the phone has resurrected, so...
Should I still send it to customer service? Is there any chance they can replace the motherboard that might be starting to become defective (again)? Or is it more likely that it will be delivered to some laboratory on the other side of the world just to find out that as of now it works regularly and it will be sent back to me unchanged? It will be my last chance to take advantage of the warranty, I wouldn't like to have it dead for real in the next days with no warranty coverage.
Btw, died on friday night, resurrected on sunday morning... I'll call it the Nexus Jesus from now on ahah!
you should send it to lg before that happen again like it did with mine before it break complicity and mine was only 1 year old my bad the phone is not available in my country so i had to trow it it was my second time it break it boot but no recovery just fastboot 2 in 6 time so you better take it
nelson92 said:
Hey guys, I've had a strange problem with my 5X recently.
Put simply I took it outside my pocket 2 days ago just to discover that it was dead, like completely dead, no boot, no fastboot menu, no recovery mode, no flashing led, nothing! There was some juice in it, it wasn't hot so no apparent reasons to be unresponsive. I've already had the bootloop issue few months ago and had the motherboard replaced under warranty, but that time at least some weak signals like boot attempts or flashing led were present. Btw, it was running stock 8.1 and the motherboard is 7 months old by now.
24 hrs later, surprise, the led started flashing again indicating no battery, so I plugged the cable and... miracle... back on as before. Completely functional as nothing had happened, just one day of vacation basically. I've been using it for the last 24 hrs and it's still working ok.
Now I've to take a decision, so I'd like to hear from you if you've had a similar experience. My 2 yrs warranty expired 2 days ago, on the same day I've had the issue. I made it just in time to reserve the LG customer service, but being during the weekend I couldn't send the phone to anybody. By that time the phone has resurrected, so...
Should I still send it to customer service? Is there any chance they can replace the motherboard that might be starting to become defective (again)? Or is it more likely that it will be delivered to some laboratory on the other side of the world just to find out that as of now it works regularly and it will be sent back to me unchanged? It will be my last chance to take advantage of the warranty, I wouldn't like to have it dead for real in the next days with no warranty coverage.
Btw, died on friday night, resurrected on sunday morning... I'll call it the Nexus Jesus from now on ahah!
Click to expand...
Click to collapse
I had the same symptoms.
At next day the phone died again. Desperately put again the modified kernel but i dont had success. I tried many procedures that i found in this forum but still not work the phone. I can say that the strange is the green screen with the legend "unknown reset" (atteched)
Same, also--but eventually, it just stayed dead. The LG warranty (at least for US) is 30 months from original date of purchase. They pay shipping both ways, but I had to request shipping label on the first repair as it was not emailed to me. Just got mine back after 2nd mb replacement. Hopefully, all will stay working for a least another year.
had the same problem, open it, put out the board, 200°C for 15min, wait till it is cold, put back in. worked for me.
Hi all, I have been searching online over 24 hours now, hoping to find a free computer software tool (online) that detects and diagnoses android problems. I have been unsuccessful thus far. I woke up yesterday morning to my phone screen not coming on, though the phone is on because the red light is blinking. I have had it plugged into my pc charging, so it does not go dead, as well as with the hope I would find something online to run testing on it via internet. I went through this about 18 months ago with another LG phone. I took it to a local phone repair store and they told me the LCD went out. I paid $165 for them to replace it. Not really hip on paying that much money again to fix this phone, nor can I even afford it, as I'm a single mother with two small children (they're dad passed away last year, unexpectedly). Ultimately, I really don't want to lose everything in/on it!
Can anyone give me any suggestions/ advice on what my options are in restoring /repairing this phone without taking a major blow to my wallet?
Thank you all for your replies / feedback!