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My wife's moto360 has recently stopped working. She woke up today and was greeted with a white screen that said "Unfortunately, Android Wear has stopped." Clicking Ok brings you to the watch face which hangs for a few seconds and then returns to this screen. During this period you cannot navigate the watch at all.
I have tried the following to resolve the issue but none of them have solved it.
1) Rebooted the watch by holding the button for 30 seconds.
2) Rebooting the phone.
3) Turning off bluetooth on the phone.
4) Uninstalling android wear.
5) Unpairing the watch and the phone.
Right now it looks like the watch is basically a brick. Has anyone else seen this? Is there a way to factory reset the watch without having to go through the menus on the watch (i.e. from a phone app for example).
I ended up fixing this. Basically I had to repeatedly mash the button on the side while trying to scroll the screen and dismissing the error prompt. Eventually I was able to get to the settings screen which then allowed me to select the reset (which factory resets the device).
Rekna said:
I ended up fixing this. Basically I had to repeatedly mash the button on the side while trying to scroll the screen and dismissing the error prompt. Eventually I was able to get to the settings screen which then allowed me to select the reset (which factory resets the device).
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Click to collapse
Clearing cache of Android wear app on phone helped. Restarted watch as a safe side measure. Everything fine now.
I have exactly the same problem now. But I can't solve it with you metod. Any clue of how can I fix this? Thank you!!!
Mine just started doing this as well. Tried just about everything I have seen on the internet so far to fix it and nothing has worked.
+1. Woke up and found the screen as OP described. I have tried everything except factory resetting the watch. I can't get into the menu long enough to do it. As soon as I hit the OK button the "Android Wear has stopped" screen pops back up within about 1 second. The GUI doesn't respond well enough for me to get to the factory reset.
update: Finally managed to get to the factory reset. The watch rebooted, but did not factory reset.
I gave up and am RMAing it.
for me it worked after lots of resets... but had to start all over again then.... dont know why this happened
Sent from my Nexus 9 using XDA Free mobile app
mrorange2108 said:
for me it worked after lots of resets... but had to start all over again then.... dont know why this happened
Sent from my Nexus 9 using XDA Free mobile app
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Click to collapse
I just bought my Moto 360 all excited to get my Android Fanboyism to the next level.
The first thing I did was try to update my Android Wear version.
And This is when I start getting the error..
It keeps saying google play services crashed.
google apps crashed..
Someone help..
I know it's a pain, but I ended up RMAing mine. I took my aftermarket band off and just sent it back in the original box with nothing else. They very quickly shipped me a refurb (which appeared to be new). It came in a brand new box with full accessories (charging cable/stand and band). A few days of inconvenience but well worth it. Got the new watch, updated to the latest and it's been running smooth.
i just got this message today!! i cannot interact with the GUI no matter what i tried.. i tried all possible steps except factory reset cause i can't get to it...
IM kinda SOL cause i bought this in the US when it launched and I am in Canada... : < sigh... this totally BLOWS
I tried several times to get to the reset... No luck, Motorola agreed to replace it for free.
Same here ... No luck in accessing settings for factory reset ... going to send it to RMA
Sent from my 1+1 using Tapatalk
impala454 said:
I know it's a pain, but I ended up RMAing mine. I took my aftermarket band off and just sent it back in the original box with nothing else. They very quickly shipped me a refurb (which appeared to be new). It came in a brand new box with full accessories (charging cable/stand and band). A few days of inconvenience but well worth it. Got the new watch, updated to the latest and it's been running smooth.
Click to expand...
Click to collapse
Just wanted to say thanks, because I've been experiencing a similar issue, and I just filled out the RMA for mine. It's been freezing and overheating so bad I have to take it off for awhile. I can live a few days without it.
I think you need to contact with the service center as soon as possible.
I had this same thing and the only solution was to RMA. Goty new 360 in less than a week.
So I got my new 360 in the mail, brand new in retail packaging, and even came with an additional charger. (YIPEE one for work!!) However it's started doing the same thing!! "Unfortunately Android wear has stopped wait, close" No matter how many times I hit close it reappears. I have to hard reset it every time. I took it off the charger 2.5 hours ago at 100% and its down to 52% already because of this. (Once again thankfully I have the extra charger now). I don't understand the issue. My boyfriend's 360 has the same software version and does not have any problem whatsoever. He's also able to change the colors while on the dock and neither of mine would do it (the old or the new). I have tried every color in the settings on my phone and it stays blue. I am beyond frustrated here. IDK what is going on!! Oh we both have Nexus 6 phones too, so I don't think it has to do with that.
I think I'm going to try flashing a different ROM to my phone, and factory resetting. Maybe **sigh** maybe that'll work...
rachelm920 said:
So I got my new 360 in the mail, brand new in retail packaging, and even came with an additional charger. (YIPEE one for work!!) However it's started doing the same thing!! "Unfortunately Android wear has stopped wait, close" No matter how many times I hit close it reappears. I have to hard reset it every time. I took it off the charger 2.5 hours ago at 100% and its down to 52% already because of this. (Once again thankfully I have the extra charger now). I don't understand the issue. My boyfriend's 360 has the same software version and does not have any problem whatsoever. He's also able to change the colors while on the dock and neither of mine would do it (the old or the new). I have tried every color in the settings on my phone and it stays blue. I am beyond frustrated here. IDK what is going on!! Oh we both have Nexus 6 phones too, so I don't think it has to do with that.
I think I'm going to try flashing a different ROM to my phone, and factory resetting. Maybe **sigh** maybe that'll work...
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Click to collapse
I'm running into the same thing. I just received my replacement last week and have received the error twice. I'm going to reset the watch tonight and see how things work out.
Sent from my LG-VS985 using XDA Free mobile app
OState said:
I'm running into the same thing. I just received my replacement last week and have received the error twice. I'm going to reset the watch tonight and see how things work out.
Sent from my LG-VS985 using XDA Free mobile app
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Click to collapse
So I'm pretty sure I narrowed my issue down to watchmaker. I asked my BF if he still uses the watchmaker watch faces and he said no. So I took it off, and started using the regular MOTO watch face. I have not had any errors in 2 weeks. I'm about to install a new ROM on my phone again today, so I may re-install it to see if the issues resurface. If they do I will be contacting the developer, as I have the paid version of the app.
rachelm920 said:
So I'm pretty sure I narrowed my issue down to watchmaker. I asked my BF if he still uses the watchmaker watch faces and he said no. So I took it off, and started using the regular MOTO watch face. I have not had any errors in 2 weeks. I'm about to install a new ROM on my phone again today, so I may re-install it to see if the issues resurface. If they do I will be contacting the developer, as I have the paid version of the app.
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Click to collapse
That very well could be the issue, I use watchmaker for all of my faces. I uninstalled it today. Hopefully I have the same result as you. Thanks!
Woke up this morning and to my avail the rear facing camera is not working. The front camera works fine, but the rear camera has a black screen and after about 3 to 5 seconds the error message pops up and the camera app shuts down. I've tried everything but a factory reset to fix it; called LG for basic support, deleted snapchat (as I know this app is all jacked up on the G4), looked up old solutions for the same issue on G3 variant, all to no avail. Also, I tried running google camera and when that starts up I get the message "Can't connect to the camera."
No apps have updated. Last night before I went to bed it was working perfectly fine.
I've been scouring the net about this happening on the G4, I've seen a couple posts (one of them was posted just today as well) about the issue.
I guess the only next step is to do a factory reset (UGH.) So I guess I'm asking 2-3 questions: A) Has this happened to you, and if so, any solutions? B) What to the best FREE back up software for the factory reset.
BTW, I am on a Verizon Best Buy model..
Thaaaaanks!
Have you tried wiping camera data?
Use the built in LG Backup tool.
Sent From My LG G4
Same thing happened to me. I restarted the phone, cleared the cache, factory reset, ran it in safe mode, etc... but nothing worked. I just went to the Verizon store and exchanged the phone. My phone right now is working fine.
You can always open the back and see if the ribbon came loose off of the board. It'll take like 5 minutes to do and if that's the issue, you'll avoid having to factory reset and exchange and all...
Sent From My LG G4
Rydah805 said:
You can always open the back and see if the ribbon came loose off of the board. It'll take like 5 minutes to do and if that's the issue, you'll avoid having to factory reset and exchange and all...
Sent From My LG G4
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Click to collapse
Ya, I checked everything. It seems like the camera went out. Did a complete factory reset and back up and the camera is doing the same thing. Even the backup lost a BUNCH of data I had on it. What a shame. Had the phone about 2 months and the camera goes out....hardly used the camera much, maybe once a day. And if it goes this quickly..............do I smell a note 5 in my future?
ghostbustaj said:
A) Has this happened to you, and if so, any solutions?
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Click to collapse
I can tell you my experience with the K zoom. when i got a similar message.
I decided i wanted to rearrange the way the different modes were displayed, instead of one line and scrolling have them display in a grid. There was an option. Did that and all looked good. Went to a party a few hours later and kept getting this message. no modes were available except auto.
So whatver photos i took were in auto and not able to tweak setting the way i would have liked.
Got back the next day and started checking. And then i realised it was that damn setting that crashed the camera.
My guess as to what the problem is ? a software bug. think back to whether you changed any settings in options and revert them.
Otherwise it could be something else maybe hardware related.
One Twelve said:
I can tell you my experience with the K zoom. when i got a similar message.
I decided i wanted to rearrange the way the different modes were displayed, instead of one line and scrolling have them display in a grid. There was an option. Did that and all looked good. Went to a party a few hours later and kept getting this message. no modes were available except auto.
So whatver photos i took were in auto and not able to tweak setting the way i would have liked.
Got back the next day and started checking. And then i realised it was that damn setting that crashed the camera.
My guess as to what the problem is ? a software bug. think back to whether you changed any settings in options and revert them.
Otherwise it could be something else maybe hardware related.
Click to expand...
Click to collapse
I never messed with the settings. Heck, I only once tried Manual mode. Always in auto.
Ya wake up and the camera is shot? This is unacceptable.
Do you use any apps that make use of the camera, you mentioned snapchat, any other messaging apps ?
Some app has messed with it somehow is my guess.
If anyone has the Verizon variant with the update that was released a bit ago, whats the software version again? I forgot it. Mine is VS98611A. The phone wont let me update to the newest unless, that is the newest....
One Twelve said:
Do you use any apps that make use of the camera, you mentioned snapchat, any other messaging apps ?
Some app has messed with it somehow is my guess.
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Click to collapse
The only other app I had that uses the camera is Instagram and I guess Twitter? But I uninstalled them both, reset the phone, and tried it again before doing the factory reset.
And after a factory reset what is the result ?
One Twelve said:
And after a factory reset what is the result ?
Click to expand...
Click to collapse
Camera still doesnt work.
I did just notice something....when I have the rear facing camera activated (which crashes the app.) What I assume is the laser focus (the red lights next to the camera) stays on, solid, until the app crashes.
Just took the phone to verizon, they are sending me a phone. The guy wasn't sure if it was a new or refurbished phone. Wtf? How do they not know?
Happened to my wife's Samsung Grand Prime, camera couldn't launch as it kept saying media server failed.
Googled and came up with a solution.
Take out the battery for 10 minutes and reboot.
All good.
Try it.
I have the G4 but didn't have this problem.
Cheers!
ghostbustaj said:
Just took the phone to verizon, they are sending me a phone. The guy wasn't sure if it was a new or refurbished phone. Wtf? How do they not know?
Click to expand...
Click to collapse
Normally when phones are sent out, they're refurbished. They send out refurbished phones before brand new phones. That's just how companies work.
I've wondered how the refurbs are checked. Especially if the phone was returned because of an intermittent problem, and the store didn't clearly document what the problem was.
Would the refurb group look at it, decide/assume it was fine, and just send it back out?
Checking over a phone with an obvious problem, like a dead screen, is easy, but not all scenarios are that clear-cut.
I just don't understand why they would send a referb to me when it was not at all any fault mine. I can understand if the customer lost, broke the device. This is a hardware issue.
so...
ghostbustaj said:
Woke up this morning and to my avail the rear facing camera is not working. The front camera works fine, but the rear camera has a black screen and after about 3 to 5 seconds the error message pops up and the camera app shuts down. I've tried everything but a factory reset to fix it; called LG for basic support, deleted snapchat (as I know this app is all jacked up on the G4), looked up old solutions for the same issue on G3 variant, all to no avail. Also, I tried running google camera and when that starts up I get the message "Can't connect to the camera."
No apps have updated. Last night before I went to bed it was working perfectly fine.
I've been scouring the net about this happening on the G4, I've seen a couple posts (one of them was posted just today as well) about the issue.
I guess the only next step is to do a factory reset (UGH.) So I guess I'm asking 2-3 questions: A) Has this happened to you, and if so, any solutions? B) What to the best FREE back up software for the factory reset.
BTW, I am on a Verizon Best Buy model..
Thaaaaanks!
Click to expand...
Click to collapse
verizon model could do it.
ghostbustaj said:
I just don't understand why they would send a referb to me when it was not at all any fault mine. I can understand if the customer lost, broke the device. This is a hardware issue.
Click to expand...
Click to collapse
Last time I sent it back to LG for repairs, they sent my same phone back. Don't do it through Verizon if you don't want a refurb.
So I received the Note 7 last week and up until last night everything has worked 100%. Now the screen will not auto rotate at all. I have restarted the phone, checked that the auto rotate option is selected in the status bar, and reset the phone twice. I did have Package Disable but I re-enabled all the apps I disabled and also uninstalled it. I did not reinstall it once I reset the phone. I was wondering if anyone else here has had this issue and if they ever figured out how to resolve it. I was going to test the sensor but can not get into the service hidden menu on this phone. From what I have read to get into that menu you have to go to the phone app and type in *#0*# but nothing works. Maybe because it is Verizon and they took that out. Not really sure. If anyone could maybe point me in the right direction that would be greatly appreciated. I know I will probably have to return the phone for another one but I would like to test the sensors out before I do that to confirm it with Verizon.
Had the same issue, several attempts to reset the phone but didn't work. Call center suggested I take the phone to a corporate store and exchange it. Got it exchanged in no time, new phone works great love it coming from a note 4.
Guessing bad sensor.
boilerm93 said:
Had the same issue, several attempts to reset the phone but didn't work. Call center suggested I take the phone to a corporate store and exchange it. Got it exchanged in no time, new phone works great love it coming from a note 4.
Guessing bad sensor.
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Click to collapse
Yea unfortunately the stores around here are all sold out for a few days so I am just gonna wait until they send me one. Was the replacement you received brand new in the box?
ExcuseTheN00b said:
Yea unfortunately the stores around here are all sold out for a few days so I am just gonna wait until they send me one. Was the replacement you received brand new in the box?
Click to expand...
Click to collapse
Yup, brand new.
So I think I have found a solution. I booted into safe mode and then rebooted into standard mode. When that happened my wallpaper changed to the stock wallpaper as well as the material dark theme I got from the samsung store went away. Auto rotate works just fine. Changed my wallpaper back. I think it has something to do with the themes. I just did this fix. I will comment later on today to see if it stuck.
jerweaver said:
So I think I have found a solution. I booted into safe mode and then rebooted into standard mode. When that happened my wallpaper changed to the stock wallpaper as well as the material dark theme I got from the samsung store went away. Auto rotate works just fine. Changed my wallpaper back. I think it has something to do with the themes. I just did this fix. I will comment later on today to see if it stuck.
Click to expand...
Click to collapse
I factory reset my phone and it still didn't work. The Iris scanner also stopped working. Factory reset again and still didn't fix it. Even with no apps still no rotate and iris scanner not even being detected. Just received a replacement yesterday and everything works on this one even with root.
If you removed or froze all the samsung apps you may have inadvertantly deleted the libgnustl_shared.so file. It resides in system/lib, this was a common problem with the note 3 and happened after deleting samsung hub.
ifly4vamerica said:
If you removed or froze all the samsung apps you may have inadvertantly deleted the libgnustl_shared.so file. It resides in system/lib, this was a common problem with the note 3 and happened after deleting samsung hub.
Click to expand...
Click to collapse
I never froze any apps. Plus I reset the phone twice. And even the Iris scanner wasn't being detected anymore on a factory reset phone. Like I said I replaced the phone and everything works
So, I was getting notifications in the morning that showed travel time to work, and would update if something changed like traffic. Same for my commute home. Well, I factory reset my phone when the January update came out, hoping to fix a couple issues, and that's when they stopped. I actually use these since there are several ways I can get to work, all on highways that can have severe traffic very quickly. In maps and assistant settings, the commute stuff are all set to on, notifications are also on. I'm not sure what the hell is going on here... Also, I was on Google beta, but I went back to stable when weather stopped showing up, no change. Anyway, anyone have any ideas here? This is very annoying. I don't want to factory reset my phone again...
Mine doesn't go off every day. Might take a little bit to learn your routine after the reset?
fury683 said:
Mine doesn't go off every day. Might take a little bit to learn your routine after the reset?
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Click to collapse
Maybe? But three weeks?
gettinwicked said:
Maybe? But three weeks?
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Click to collapse
I see mine sporadically. I think the only time I saw it this week so far was Monday. Havent seen it since.
Looks like a fix is rolling out.
https://www.androidpolice.com/2019/...notifications-on-android-are-broken-for-some/
you can set up an alarm that is set to assist that will tell you traffic condtions
Mine was working fine before the quarantine few months ago, but stopped working when I got back to work. I have reinstalled google maps and enable all the notification and related settings. I even tried the same with my other phone using another google account with no success
Ok, so like the title says, every 3-4 days I must reboot my phone.
When I play games, the game icon will show up in the lower right corner, I have everything for the game stuff turned off. I can click on the icon and it will ask me to turn on. I back out and it's gone for a few minutes. Mostly until I swipe back, then it will reappear. I can reboot the phone and it will work fine again for a another 3-4 days.
There are other instances that force me to reboot as well, one happened last night. I was scrolling through a local news app and the touch stopped working. I could not scroll up or down, and swiping back did not work. I had to lock the phone and just as the screen went dark, the phone scrolled in the directions I did and it backed out. This only happened when I hit the lock screen.
Is there a fix for this? Has anyone else experienced this?
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
thepersona said:
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
Click to expand...
Click to collapse
Mine does not reboot or shutdown on it own, not once... I have to reboot every so often to keep it functional.
@thepersona My phone doesn't auto reboot either. I'd say do a backup and run https://flash.android.com/welcome to fully Factory Reset the phone and see if that helps (Mine upgraded just fine, but my parents both failed the Dec update and had random issues requiring the use of the Android Flash Tool).
Like the OP I do have to reboot my phone about every 3-4 days, but I don't attribute that just to Google Android, coders have become lax on how tight they keep their code, and I say that because in Windows 10 and Windows 11 you have to reboot every few days as well or see an increase in weird issues.
card13 said:
@thepersona Mine upgraded just fine, but my parents both failed the Dec update and had random issues requiring the use of the Android Flash Tool).
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Click to collapse
Just to clarify this, most carriers prevented the December update from releasing as Google has asked them to prevent it from going through, primarily due to an issue with calls dropping.
I always manually update my phone, however, I noticed the call dropping bug one day for about an hour straight.
But aside from this meaningless info, I agree with what you said: Attempt a factory reset and see what happens. I turn my phone off every night and charge it, so I don't notice any issues similar to what OP has mentioned.
thepersona said:
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
Click to expand...
Click to collapse
Yeah mine did that it would randomly restart once a week no matter what I was doing but I did a factory reset and it hasn't happened since!
wilpang said:
Yeah mine did that it would randomly restart once a week no matter what I was doing but I did a factory reset and it hasn't happened since!
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Click to collapse
In your case, was it just a restart? Because mine literally powers off It doesn't reboot again. It shuts down in the middle of the night and I wouldn't know until I wake up when using my phone to figure out it won't turn on. I almost missed work on several occasions because of this lol
thepersona said:
In your case, was it just a restart? Because mine literally powers off It doesn't reboot again. It shuts down in the middle of the night and I wouldn't know until I wake up when using my phone to figure out it won't turn on. I almost missed work on several occasions because of this lol
Click to expand...
Click to collapse
Yeah I was lucky and it was only once a week which was tolerable!
Something is definitely not right, hopefully is not a dodgy app but that would be preferable than something unfixable.
Ok guys you are missing my point and question. I DO NOT have the random reboots most have, but I have other issues that no one seem to have. Example, I listen to Spotify over night, I fall asleep to music, but 2 days ago it would randomly pause. At first I thought it was do not disturb that I just turned on, on my watch. It was not. Then I thought I may have been hitting my watch, I took it off and it still paused. I rebooted my phone and it's been fine since, no random pauses. Another example is, I play a game but I have the game dashboard turned off, but there times where the icon will pop up in the lower right. When I go into the settings for it, it shows it's off. When I go back to the game the icon is gone for a few minutes then it reappears. The only way for me to get it to stop showing for a few days is to reboot my phone.
I know you shouldn't have to reboot your phone every few days, and by few I mean sometimes it's 3-4 times a week. That tells me something is wrong.
Are you on the November or December update?
If November, I would try the December one.
Rooted or not rooted?
Either way, I would try a factory refresh and don't restore your apps from backup. Manually install only your most critical apps and see if you have the problem. Even better would be not install any additional apps at all and see if the problem happens. If it doesn't happen, install another small group of your most important apps and test again for long enough. Etc.
If you try thre update and/or factory reset, you could try restoring your cloud backup as normal and see if you have any problems still, but if you do, be prepared to factory reset and try like I mentioned in the above paragraph.
Until you can narrow down if the phone has this problem on the December update before you even change settings and add your favorite apps, then you won't know if it's the phone itself (possibly hardware problem), an app you have installed, a problem particular to a combination of factors including if you're on the November update, or what.
Good luck! Please let us know what happens.
I can tell you that until I updated to the December update I had the kinds of issues you had, where my P6P would malfunction (scrolling, just freezing) and I had to reboot the device. That was the first 6 weeks of using it. But when I updated to the December build, the issues for the most part went away. Hopefully you are on November and can update to December or wait until the January update drops. But I can say that I almost considered returning the phone due to the bugs until the December update resolved everything and it was like a new phone!
Good luck.
darbylonia said:
I can tell you that until I updated to the December update I had the kinds of issues you had, where my P6P would malfunction (scrolling, just freezing) and I had to reboot the device. That was the first 6 weeks of using it. But when I updated to the December build, the issues for the most part went away. Hopefully you are on November and can update to December or wait until the January update drops. But I can say that I almost considered returning the phone due to the bugs until the December update resolved everything and it was like a new phone!
Good luck.
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Click to collapse
Awesome!!! This is the kind of news I like to hear..... Just waiting for att to send it through. I checked this morning as my work Verizon Samsung phone got an update.