'Couldn't capture screenshot' error - One (M9) Q&A, Help & Troubleshooting

Hi all,
I've got a HTC One M9 and have updated to Android 6.0, when using the app Bet365 I'm unable to take any screenshots, I get the following error below.
'Couldn't capture screenshot. Can't take screenshot due to limited storage space, or it isn't allowed by the app or your organization.'
Any ideas people? Thanks

Did you check if you granted the App all rights to write to your SD Card. Remember that Android M comes with an advanced rights management for installed Apps, as previously only known from custom ROMs.
Send by the swarm intelligence of my coffee machine ?.

HTCNerdYoda said:
Did you check if you granted the App all rights to write to your SD Card. Remember that Android M comes with an advanced rights management for installed Apps, as previously only known from custom ROMs.
Send by the swarm intelligence of my coffee machine ?.
Click to expand...
Click to collapse
I've gone into Settings, Apps, Bet365, Permissions, and everything is ticked (Contacts, Location, Microphone, Phone, Storage). I don't have an SD Card in my phone.
Just tried to deny Storage, then allow, closed Bet365 and re-opened unfortunately the same thing is happening.

J. Clarkson said:
I've gone into Settings, Apps, Bet365, Permissions, and everything is ticked (Contacts, Location, Microphone, Phone, Storage). I don't have an SD Card in my phone.
Click to expand...
Click to collapse
Probably the app itself is forbidding you from making a screenshot. I have the same thing with my mobile banking app. for that app there is also no preview in the "recent apps" screen.
App developers can do that if the content of the app is sensitive somehow.

Related

Missing Apps in Market

Anyone else had problems with missing apps in the Market with the Desire?
Specifically:
http://www.google.co.uk/support/forum/p/Android+Market/thread?tid=72687bc93eba9a1b&hl=en
Good example seems to be the National Rail app, but I'm finding plenty of others too...some I've paid for :-(
Daern
Yes, I have. JuiceDefender is missing for me, however I got it from andappstore.com. No sign of that National Rail one there though.
And the BlueAnt Q1 app is not available....
I think everybody has problems finding all the programs. Try to search for Raging Thunder 2 for example. You will properbly only find the lite version and not the full version. I bought the full version with my Milestone, but now it cannot be found anymore.
Every Android phone has a 'fingerprint' in the build.prop file. This fingerprint has to be approved by google. Somehow google has not yet approved the fingerprint of the Desire, so protected apps cannot be fount yet.....
I have no clue why this takes so long.
Maybe someone from google is here and reads this and can explain to us why it's taking so long for the fingerprint to be approved?
Interesting. According to the similar thread about the Legend, however, it seems that HTC are pushing out an update to fix this...
Perhaps it's the fingerprint from the Hero
I've read about this issue which was recently explained by a developer of XDA (nprussell).
Apparently everyone is in the same boat so to speak. He states that many "protected" apps are missing from the market. There are generally two reasons why apps will be missing from the market:
When a new ROM or handset is released, the manufacturer (i.e. HTC), sends the build to Google for verification, which includes a 'Fingerprint' (a unique line of text which governs its market access) in one of the build files. Generally, it states the name of the phone and Android version in the fingerprint. With Root & System write access, this fingerprint can be changed, but although it's been claimed that the Desire has recently been Rooted, we still don't have confirmation from any developer of it being able to gain System write access.
Only until Google approve the build, then fingerprint will be added to their allowed database to view these protected apps on the market.
The other cause for apps missing from the market in builds is because of permissions of certain apps. For example, the barcode scanner app requires permissions to use the camera/auto focus. They are NOT protected apps. If the XML permission files are missing from system/etc/permissions, then Google Market will simply block these apps from showing.
HTC need to chase Google up on this and Google need to activate the Fingerprint.
Excellent info, thanks for that. So it's chasing HTC to get them to chase Google for an update.
I think I'll just go back to stopping the tide from coming in...much better chance of success, I reckon
Is there no where we can download the apk (for free apps of course) and just transfer it to the phone and install it ourselves?
strange think is I could find some apps. I found and installed Barcode Scanner no prob..
???
s4vva said:
Is there no where we can download the apk (for free apps of course) and just transfer it to the phone and install it ourselves?
Click to expand...
Click to collapse
just google which ever apk you want (for free apps obviously) and install it to your phone, with the sync software that was on your original memory card.
i emailed HTC today to find out what they and google are doing to sort this out. if everyone emails them they might eventually chase google...
Mastoid said:
I've read about this issue which was recently explained by a developer of XDA (nprussell).
Apparently everyone is in the same boat so to speak. He states that many "protected" apps are missing from the market. There are generally two reasons why apps will be missing from the market:
When a new ROM or handset is released, the manufacturer (i.e. HTC), sends the build to Google for verification, which includes a 'Fingerprint' (a unique line of text which governs its market access) in one of the build files. Generally, it states the name of the phone and Android version in the fingerprint. With Root & System write access, this fingerprint can be changed, but although it's been claimed that the Desire has recently been Rooted, we still don't have confirmation from any developer of it being able to gain System write access.
Only until Google approve the build, then fingerprint will be added to their allowed database to view these protected apps on the market.
The other cause for apps missing from the market in builds is because of permissions of certain apps. For example, the barcode scanner app requires permissions to use the camera/auto focus. They are NOT protected apps. If the XML permission files are missing from system/etc/permissions, then Google Market will simply block these apps from showing.
HTC need to chase Google up on this and Google need to activate the Fingerprint.
Click to expand...
Click to collapse
Just to confirm this explanation, I actually emailed HTC support asking about the missing apps and this was pretty much exactly what they told me. They are waiting for Google to approve the ROM for copy protected apps, and apparently it takes about a week... so hopefully we can expect full access some time next week. Fingers crossed!
foner78 said:
Just to confirm this explanation, I actually emailed HTC support asking about the missing apps and this was pretty much exactly what they told me. They are waiting for Google to approve the ROM for copy protected apps, and apparently it takes about a week... so hopefully we can expect full access some time next week. Fingers crossed!
Click to expand...
Click to collapse
Nice one Bud, thanks for that update
All back for me Now on Vodafone
Yep. One of those apps for me was Google Earth since this is what I was facing so I installed it from the link here too and all works well: http://www.google.co.uk/support/forum/p/Android+Market/thread?tid=46acda8204439646&hl=en
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
th3 said:
Yep. One of those apps for me was Google Earth since this is what I was facing so I installed it from the link here too and all works well: http://www.google.co.uk/support/forum/p/Android+Market/thread?tid=46acda8204439646&hl=en
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
Yep, that's about all we can do right now to install apps (or use barcode scanner app) which are not available via the Marketplace.
Tip: For anyone who has not done this yet and would like to know, make sure you first install HTC Sync (found pre-installed via your SD card).

Security

Please can anyone expand on some of the security issues that are worrying me. I have been a pocket PC user up till now (HTC HD).
Every time I download an application I am informed that the application will may access one of the following:
1. SD card
2. The internet
3. The local network
As I keep many private things on my Desire I am worried that I am unknowingly "opening doors" for people to steal information.
What should I turn off or on to secure my Desire?
Are items downloaded from the Market secure?
Are items downloaded from other places secure?
Thanks
Sams
Don't worry about those security warnings, I just ignore them
samcory said:
As I keep many private things on my Desire I am worried that I am unknowingly "opening doors" for people to steal information.
Click to expand...
Click to collapse
Essentially, yes you are!
When you install an app, it requests certain permissions so it is in your interest to review that list and make sure that the permissions that the application is asking for reconcile with what the application is supposed to do.
For example, if I'm installing a video player, I don't expect that it should need access to my contacts, emails, or SMS messages, so if I installed one that asked for those permissions I would refuse it.
Are items downloaded from the Market secure?
Are items downloaded from other places secure?
Click to expand...
Click to collapse
Unlike the Apple AppStore, applications on the Market are not vetted so there is always the potential that someone could post up some malware - it is one of the few downsides of being an open platform.
Regards,
Dave
security
Virtually every other app seems to want acces to the internet, that does seem a bit dangerous!!
What we need is a nice site setup that vets the apps and makes a small charge for the service. I certainly would be happy to pay for such a service toavoid having my Exchange contacts and notes being used by some nasty stranger.
Sam
^ but then every other app needs internet access. Even if it was just to post a high score. More worrying is when an app wants access to contacts/SMS/ or wants read AND Write access to something.
I was unaware the apps were not vetted.

[Q] permissions manager vs ApOps

I am currently using the app called "Permission Manager". I got it since I'm rather frustrated by all the permissions that the apps claim. Why on earth would the Power app - I guess that's the system app controlling the battery - need to know my location? It certainly does not need it to work - I know that since I have all possible location-related settings on my phone switched off. And that's just one example. Every other app wants to read my contacts. And what's up with the "phone identity"? Does a task list really need that? I can scribble a to-do list on a piece of paper and it won't ask for my pen's identity, right?
Anyways, the Permission Manager integrates itself into Settings->Apps. If I click on any app, it would say "App ops" on top of the screen. I have read however, that App Ops have been disabled. Now, this manager is only able to change some of the permissions, not all of them. And it misses the most important one - net access. Perhaps there is a logical reason for the flashlight app to need net access and location information, but I'm not seeing it. That's why I'd like to have an app that will have a white list of things that are allowed to use the network.
So, is there anything more advanced than the Permission Manager? Mind you, my phone is completely stock, not rooted, locked bootloader, etc.

The "free up space" feature in Google photos app is not working for me.

Hi,
After i moved to Xiaomi a1,the feature of free up space in google photos stopped to work.
Every photo that it's saved in the google photos cannot be removed by the app,
and i need to delete it manually;There is a message of "no items to remove"..
Does someone know about a solution for that?
Thanks.
dorw said:
Hi,
After i moved to Xiaomi a1,the feature of free up space in google photos stopped to work.
Every photo that it's saved in the google photos cannot be removed by the app,
and i need to delete it manually;There is a message of "no items to remove"..
Does someone know about a solution for that?
Thanks.
Click to expand...
Click to collapse
Did you granted access for storage in Photos ?
NITRO_100 said:
Did you granted access for storage in Photos ?
Click to expand...
Click to collapse
I just cleaned the the whole data of the app after checking the thing that you mentioned,
and it's helped for me,now the functionality is working.
Thanks

Question [SOLVED] Screenshots Folder Disappears from Gallery App

I use the screenshot feature almost daily and it has been working fine until the other night. Suddenly, when I open the Gallery app, the Screenshots album shows no cover image, just a gray Gallery app icon, and then disappears within a split second. I cannot see or access it at all within the Gallery app, including from "All Albums" (though it is chosen to be on the front page). The folder and all the image files are still on my phone, as I can see them in My Folders and even open them from there in Gallery.
I thought maybe the folder got too many images in it, so I moved them to a different folder, but that didn’t work. I thought maybe the folder got corrupted, so I deleted it, but when I took another screenshot to have the phone create the folder again, it did not fix the problem. There was an update for my phone OS, so I updated, but that didn’t fix the problem.
Thanks for any help!
Try clearing the system cache...
I had the same problem, iirc it was solved during a flash/full wipe.
I also had a problem with every single image showing up... apart from the standard folders like screenshot.
With simple gallery at least, you can exclude folders. Or .nomedia
Candiety said:
I had the same problem, iirc it was solved during a flash/full wipe.
I also had a problem with every single image showing up... apart from the standard folders like screenshot.
With simple gallery at least, you can exclude folders. Or .nomedia
Click to expand...
Click to collapse
That's not solving it, it's nuking it. It may reoccur; always best to find to root cause. Only exceptions are after a major firmware upgrade, a boot loop, changes in hidden user settings, malware, etc. Poorly coded 3rd party apps can occasionally permanently alter hidden user settings if so it's important to not reload that app after a factory reset. Regardless back up all critical data now if it isn't...
There maybe a conflicting 3rd party app, try in safe mode. Try clearing the Gallery app data before a reset, maybe other Samsung system apps as well.
Play with it for at least a week or two before doing a factory reset for a minor issue like this.
Do some Google searches... you're likely not the only one that had this problem.
blackhawk said:
Try clearing the system cache...
Click to expand...
Click to collapse
Thanks, I'll try that!
ButterflyFlutterflyMyOhMy said:
Thanks, I'll try that!
Click to expand...
Click to collapse
You're welcome. It's always worth a try and can clear bizarre behaviors. Zero risk. I do it about once every month or two as part of routine maintenance or if troubleshooting.
If you don't upgrade or update Android loads can be very long lived. One reason I advocate finding the root cause. This N10+'s last factory reset was in June 2020; still running fast and very stable. Zero malware on this load, still running on Pie.
blackhawk said:
You're welcome. It's always worth a try and can clear bizarre behaviors. Zero risk. I do it about once every month or two as part of routine maintenance or if troubleshooting.
If you don't upgrade or update Android loads can be very long lived. One reason I advocate finding the root cause. This N10+'s last factory reset was in June 2020; still running fast and very stable. Zero malware on this load, still running on Pie.
Click to expand...
Click to collapse
Unfortunately, that didn’t solve the problem. Any other ideas? Samsung never got back to me in the help section of Samsung Members, and nobody on there had any valid ideas in the community section.
ButterflyFlutterflyMyOhMy said:
Unfortunately, that didn’t solve the problem. Any other ideas? Samsung never got back to me in the help section of Samsung Members, and nobody on there had any valid ideas in the community section.
Click to expand...
Click to collapse
Try in safe mode.
No apps were disabled using a Package Disabler or adb edits, right?
If global power management is active, turn it off.
Make sure all Samsung system apps have the permissions they need.
It's likely a settings issue... play with it. Androids wuv attention.
blackhawk said:
Try in safe mode.
No apps were disabled using a Package Disabler or adb edits, right?
If global power management is active, turn it off.
Make sure all Samsung system apps have the permissions they need.
It's likely a settings issue... play with it. Androids wuv attention.
Click to expand...
Click to collapse
I downloaded a couple of other gallery apps to see if they saw the album/folder. One from Google did, but another from Google (the pre-installed one that I'd long-ago disabled) did not, and two other apps did. Only one had the ability to change the app cover pic, but that didn't affect the Gallery app from Samsung. So, I made the decision to Clear Data for the app even though I'd have to set up the albums again and lose everything in the Trash folder (I do sometimes undelete pics, especially, uhm, racy ones to share again before deleting them again ). I didn’t have to sign back in and it kept my sync settings with OneDrive, thankfully. Most importantly, it FIXED the problem with the screenshot folder! I just tried taking a random screenshot to make sure it would still work after and it did. Phew! It was annoying to set my albums on the first page up again (choose them and drag them in the order I want them in/most importance, like Snapseed and Screenshots in the top row with Camera and the Camera album from my previous phone) and lose the Trash, but worth it.
Thank you for the help!
ButterflyFlutterflyMyOhMy said:
I downloaded a couple of other gallery apps to see if they saw the album/folder. One from Google did, but another from Google (the pre-installed one that I'd long-ago disabled) did not, and two other apps did. Only one had the ability to change the app cover pic, but that didn't affect the Gallery app from Samsung. So, I made the decision to Clear Data for the app even though I'd have to set up the albums again and lose everything in the Trash folder (I do sometimes undelete pics, especially, uhm, racy ones to share again before deleting them again ). I didn’t have to sign back in and it kept my sync settings with OneDrive, thankfully. Most importantly, it FIXED the problem with the screenshot folder! I just tried taking a random screenshot to make sure it would still work after and it did. Phew! It was annoying to set my albums on the first page up again (choose them and drag them in the order I want them in/most importance, like Snapseed and Screenshots in the top row with Camera and the Camera album from my previous phone) and lose the Trash, but worth it.
Thank you for the help!
Click to expand...
Click to collapse
You're welcome.
Yay! Now you feel like an ace So much more rewarding than arbitrary doing a factory reset.
The question remains what caused it to happen.
If it reoccures try to remember the events before it manifested itself that may have caused it.
A scripted malware jpeg from a download can cause hell, damaging other files in the same folder. Deleting that jpeg will stop the damage. The trigger is opening the jpeg to view it; it will then damage other files in that folder. Some can be repaired easily if it just changed the file type suffix, other files have deeper damage. I hate these critters.
All downloads* especially jpegs and pngs should go to the download folder first. Open them there first before transferring anywhere else. Look for changes in other files in that folder.
May be the only way to spot these vermin. Antivirus apps may not ID them...
*Scan with online Virustotal any file that may warrant it before installing or moving out of the download folder. If there's any doubt, delete the file. Downloads are a known malware vector... delete any files you didn't download. Police the download folder daily. Scanning with Malwarebytes may tag infected files there too.
blackhawk said:
You're welcome.
Yay! Now you feel like an ace So much more rewarding than arbitrary doing a factory reset.
The question remains what caused it to happen.
If it reoccures try to remember the events before it manifested itself that may have caused it.
A scripted malware jpeg from a download can cause hell, damaging other files in the same folder. Deleting that jpeg will stop the damage. The trigger is opening the jpeg to view it; it will then damage other files in that folder. Some can be repaired easily if it just changed the file type suffix, other files have deeper damage. I hate these critters.
All downloads* especially jpegs and pngs should go to the download folder first. Open them there first before transferring anywhere else. Look for changes in other files in that folder.
May be the only way to spot these vermin. Antivirus apps may not ID them...
*Scan with online Virustotal any file that may warrant it before installing or moving out of the download folder. If there's any doubt, delete the file. Downloads are a known malware vector... delete any files you didn't download. Police the download folder daily. Scanning with Malwarebytes may tag infected files there too.
Click to expand...
Click to collapse
I only have screenshots in that folder, only sometimes moving some out to organize them (ex. relationship memes from Instagram in one folder, regular memes stay in the screenshots folder, random things I need to save to refer to go in a random-screenshots folder, house ideas go in another folder, etc.), never moving anything into it. Downloads are in the Downloads (with or without the "s", I forget which is the current one) folder, may or may not be moved or deleted depending on their use. I have an anti-virus app that runs all the time, tells me when anything installs (because it scans it), etc.
ButterflyFlutterflyMyOhMy said:
I only have screenshots in that folder, only sometimes moving some out to organize them (ex. relationship memes from Instagram in one folder, regular memes stay in the screenshots folder, random things I need to save to refer to go in a random-screenshots folder, house ideas go in another folder, etc.), never moving anything into it. Downloads are in the Downloads (with or without the "s", I forget which is the current one) folder, may or may not be moved or deleted depending on their use. I have an anti-virus app that runs all the time, tells me when anything installs (because it scans it), etc.
Click to expand...
Click to collapse
You really don't need antivirus running real time if using Android 9 or higher... unless you do stupid things. Android 9 is very robust and secure if used right. I run a logging firewall always, this is more useful than antivirus. Any app that doesn't require internet access to work is blocked.
I scan every couple weeks with free Malwarebytes and Trojan Scanner, that's it. In 3 years Malwarebytes tagged one trojan preloader that slipped through the Samsung browser. I would've spotted it anyway as I police the download folder almost daily. Almost all malware is user installed or downloaded.
blackhawk said:
You really don't need antivirus running real time if using Android 9 or higher... unless you do stupid things. Android 9 is very robust and secure if used right. I run a logging firewall always, this is more useful than antivirus. Any app that doesn't require internet access to work is blocked.
I scan every couple weeks with free Malwarebytes and Trojan Scanner, that's it. In 3 years Malwarebytes tagged one trojan preloader that slipped through the Samsung browser. I would've spotted it anyway as I police the download folder almost daily. Almost all malware is user installed or downloaded.
Click to expand...
Click to collapse
That's just how it works, it runs all the time. Been using it for many years. Comes with my plan for my PC anti-virus program. Also has features to find a lost/stolen phone with a pic if someone tries to use it, tells you what apps have certain features like ads or access, etc. And tells you if anything installs (like, did you know Facebook updates itself multiple times a day?).
ButterflyFlutterflyMyOhMy said:
That's just how it works, it runs all the time. Been using it for many years. Comes with my plan for my PC anti-virus program. Also has features to find a lost/stolen phone with a pic if someone tries to use it, tells you what apps have certain features like ads or access, etc. And tells you if anything installs (like, did you know Facebook updates itself multiple times a day?).
Click to expand...
Click to collapse
Did it ever find any serious Android malware like a trojan preloader?
FB, WhatsApp, any social media, sales apps are either package blocked if bloatware or never installed. The firewall prevents any updating mischief. Even and especially Samsung updates are blocked.
blackhawk said:
Did it ever find any serious Android malware like a trojan preloader?
FB, WhatsApp, any social media, sales apps are either package blocked if bloatware or never installed. The firewall prevents any updating mischief. Even and especially Samsung updates are blocked.
Click to expand...
Click to collapse
Nope, no problem with any viruses.
ButterflyFlutterflyMyOhMy said:
Nope, no problem with any viruses.
Click to expand...
Click to collapse
You see why I said what I said?
Real time antivirus slows the Android and wastes valuable resources in doing so.
Manually scanning downloads and apps to be side loaded with online Virustotal yields better results and uses far less resources.
Android 9 is the most robust platform I ever used, it's easy to manage and keep secure.
blackhawk said:
You see why I said what I said?
Real time antivirus slows the Android and wastes valuable resources in doing so.
Manually scanning downloads and apps to be side loaded with online Virustotal yields better results and uses far less resources.
Android 9 is the most robust platform I ever used, it's easy to manage and keep secure.
Click to expand...
Click to collapse
It does scan apps before installing them if they are not from trusted sources, and scans updates/new installs as well. You can also manually scan all apps and all files. Among other features (which apps use which permissions, etc.). Definitely not slowing my phone at all. Even auto-updates downloading and installing doesn't slow this phone, unlike my previous one. I don't even notice anything installed until I see the anti-virus notification that an app updated, so was scanned.
The Screenshots album disappeared again this afternoon, ugh! At least I know how to fix it, but spending time to choose the front-page albums and put them in the order I need them in isn't something I wanted to do again. I don't know if the size of the folder/album is what is causing the problem or not, so I moved all but 32 of the latest screenshot images to a new album. Here's hoping it won't happen again! (And yes, I did a scan of my phone after, and no viruses.)
ButterflyFlutterflyMyOhMy said:
It does scan apps before installing them if they are not from trusted sources, and scans updates/new installs as well. You can also manually scan all apps and all files. Among other features (which apps use which permissions, etc.). Definitely not slowing my phone at all. Even auto-updates downloading and installing doesn't slow this phone, unlike my previous one. I don't even notice anything installed until I see the anti-virus notification that an app updated, so was scanned.
The Screenshots album disappeared again this afternoon, ugh! At least I know how to fix it, but spending time to choose the front-page albums and put them in the order I need them in isn't something I wanted to do again. I don't know if the size of the folder/album is what is causing the problem or not, so I moved all but 32 of the latest screenshot images to a new album. Here's hoping it won't happen again! (And yes, I did a scan of my phone after, and no viruses.)
Click to expand...
Click to collapse
Duration of unused files in My Files is set to what? Double all Gallery settings.
Virustotal gives better oversight to make an informed decision. OTA upgrades and auto updates can and do break things. Samsung's will run well without them.
Just because a virus scan finds nothing it doesn't mean there is nothing. If it's an undetected scripted jpeg it's going to be a whole lot of "fun".
I am facing the same issue My screenshots folder also disappears from the gallery app.
ravenlida123 said:
I am facing the same issue My screenshots folder also disappears from the gallery app.
Click to expand...
Click to collapse
What model, OS version?
What Gallery app version?
Any recent firmware changes, OTA updates or upgrades?
Maybe Samsung auto updated this app?

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