I need help here please!!!!!!!! - Xperia Z5 Premium Q&A, Help & Troubleshooting

Hi all, I have in my possession a Sony Xperia Z5 Premium (E6853) International version, recently trip and put it in a somewhat old PC running Windows XP, the phone was working perfectly until now, after having logged started to give problems , I explain in great detail:
When i connecting for the first time, the phone was powered off and would not turn on, then when connected to the PC, lit perfectly, but to my surprise, when connected to other computers, just start to charge, the phone did not recognize computers, i change the cable, nothing, restarting the phone, not even charge, nothing happend, when it goes out, and relit, the phone was connected perfectly fine, and loaded, this worked only once since then repeated the same process, and it did not work, now only charge when the battery reaches to 0%, and the phone does not turn off when I press the power off, only restarts, comes to the screen where advertised sony, and again restart,, the phone is running android 5.1.1 lollipop, and I tried to hard reset 2 times, download the full phone battery and give it charge, dont know what else to do, I need help if someone has happened something like this, greetings and thanks.
Sorry for my english...

My recommendation: Warranty repair/ replacement

Have you got Sony PC Companion installed?
What usb driver is installed? Did the PCC install the MTP driver on computers you connected to?
Check device manager on you PC when you connect your phone to it and see if it recognises your phone correctly otherwise try uninstalling the usb driver and connecting your phone once the Sony PC companion has installed the necessary drivers.
Also try factory resetting if you can see if that helps

I have windows 10 installed on my pc with all the drivers and, yes, has Sony PC Companion installed too, normally before the problem, i was conect my phone and it made a sound but now do nothing,, i try the factory reset twice and the problem persist, maybe the phone has drivers too and was corrupted somehow, all that is the PC problem, the other one is the charger problem....
i conect the phone to de charger and nothing happend same like PC, no charging at all, the only way to charge the phone is it gets out of power completely, dead, thats the only way to charge it but the battery is suffering with that way

Related

[Q] Unable to connect moblile to PC HTC DESIRE

Hi,
I have got HTC DESIRE a day back, I am unable to connect my device to pc, when I plug the cable to PC nothing, neither mobile shows any thing nor PC. Also the device dont start charging. to charge I have to turn the devise of, connect the cable to PC it starts charging then, & if I turn the mobile on it still charges but dont connect to PC,
I have android 2.2, I think its the issue with of OS, is there any way I can reinstall the OS again? my device is not rooted,
Please Help me out, Thanx in advance.
Regards
Hi there
i cant sync my desire,pls help,sync program doesnt recognize my phone, windows 7
aliasif2010 said:
Hi,
I have got HTC DESIRE a day back, I am unable to connect my device to pc, when I plug the cable to PC nothing, neither mobile shows any thing nor PC. Also the device dont start charging. to charge I have to turn the devise of, connect the cable to PC it starts charging then, & if I turn the mobile on it still charges but dont connect to PC,
I have android 2.2, I think its the issue with of OS, is there any way I can reinstall the OS again? my device is not rooted,
Please Help me out, Thanx in advance.
Regards
Click to expand...
Click to collapse
The problem wherein the device doesnt charge when connected directly, and starts charging after plugged in while switched off, is not unique to you. I have faced the same issue. However I have been unable to solve it fully. Cynogenmod Rom when installed does not have this issue, and seems to be unique to Sense based Roms.
Have you installed HTC Sync?
If so, try uninstalling all three HTC Software from Windows-HTC Sync, the Driver Setup, and BMP Driver.
Disconnect the phone.
Now reboot the PC.
Reinstall HTC software fully.
Reboot PC again.
Now start up HTC Sync, and now connect the Usb cable.
droidzone said:
The problem wherein the device doesnt charge when connected directly, and starts charging after plugged in while switched off, is not unique to you. I have faced the same issue. However I have been unable to solve it fully. Cynogenmod Rom when installed does not have this issue, and seems to be unique to Sense based Roms.
Have you installed HTC Sync?
If so, try uninstalling all three HTC Software from Windows-HTC Sync, the Driver Setup, and BMP Driver.
Disconnect the phone.
Now reboot the PC.
Reinstall HTC software fully.
Reboot PC again.
Now start up HTC Sync, and now connect the Usb cable.
Click to expand...
Click to collapse
Thanks for your response, Actually I am unable to connect my device to pc, then how can i install any other ROM??
The procedure I have read from the websites require the PC to be connected with the device.
Also I didnt installed three things in my PC to sync, I just installed the HTC sync I downloaded it from the HTC website, Please tell where can I find the other two things.
Also there is an update, I have replaced the cable, Now when I connect the device to the PC, windows 7 shows un known device. But nothing is shown in the Mobile, no notification, & no list to select either "charge only" or "Disc Drive" etc
Thanks for your help
Regards
Hmm this sounds allmost exactly as USB-brick (i had one). Did you buy completely new phone or used one. You say its unrooted? Have you messed with your phone (flashing custom roms etc)?
godina said:
Hmm this sounds allmost exactly as USB-brick (i had one). Did you buy completely new phone or used one. You say its unrooted? Have you messed with your phone (flashing custom roms etc)?
Click to expand...
Click to collapse
No the phone is used one, but used only 2 or 3 days with no any scratch or any mark on it. I would have to replace the USB port of the device??

[Q] S3 Not connecting to PC

First post and I had to make a thread,
Well to get to the point my phone will not only not connect to my PC but it will not connect to anyone els PC either. Well at least none running Windows 8 have not tried it on Windows 7. Was working fine this morning than it kept disconnecting on its own until finally will not connect at all. The PC will charge the phone but will not open the folder or recognize it as USB. I have installed drivers uninstalled and re installed does nothing.
I'm am using the original cord the phone came with. The phone is rooted running Jelly Bean.
Also When I do disconnect the phone from PC it say's it's still charging for a few seconds than stops.
Any help is appreciated thank you in advance really hope it's not the phone or USB on the phone.
Mods delete thread.
It was the cord that went bad just ran out and bought a new cord sorry for useless thread :silly:

[Q] Unable to use USB as data connection

Hi,
I have an Xperia Arc with PolygonKK 1.4 custom ROM.
I had a problem similar to what has been reported many times of Xperia S where the phone becomes soft brick if the battery was completely drained, and the phone was not starting or allowing me to recharge the battery. This problem was fixed by charging the battery outside the phone and then plugging it in and starting the phone.
The problem now is that neither my phone or my PC can detect that they are connected via a data cable.
I checked the cable with another phone, it works fine, and I am using the same PC that I have always used to handle my phone (on windows and linux).
When I try to access fastboot mode I see the blue LED but the PC detects nothing
Flash tool does not detect any mode connected (fastboot, ADB, Flash)
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I think now that the port is damaged, but I still have a little hope that this is a software issue, is there a way to know what has happened to the phone?

How to unbrick Xperia S lt26i [already tried what other links in the forum say]

I have a Xperia S running cm 12.1 with unlocked bootloaders TWRP installed and i tried to partition my SD card [http://forum.xda-developers.com/showthread.php?t=2584759] but clearly something went wrong and now the phone wont boot. I made a lot of research and tried everything but all the guides require to be able to boot into flashmode . My phone is dead the only sign of life is a red led when its charging which after some hours of charge will shut off. When the light is off and the phone connected on PC, the PC can recognize the device on unspecified devices (QHSUSB_DLOAD). i have installed all the needed drivers from Sony, google drivers from sdk, and adb drivers(adb wont see the device and i tried everything to do so, but nothing seem to work). I got a market for android on my pc called mobogenie that when i connect the phone it detects that a phone is connected but wont see what phone.The hardware reset buttons work but its useless in the current position. Concluding, the phone is bricked and wont open in fastboot-flashboot-bootloader-TWRP, its recognized as a device but not as "Xperia s" i got all the drivers and i want to flash the original firmware (already downloaded) to fix it. A possible problem is that the partition table is destroyed and after the flash it will hopefully be restored. The problem is not on the hardware but on software. I tried to trigger the download mode with the Samsung way (USB jig, 300k ohm ) but nothing happened as expected. Every solution i found required flash mode which is not accessible at the moment and i tried lots of things to go into fastboot(ever the rubber band trick,remove the battery etc). PLEASE help i dont know what to do, please help me flash it (i already got flashtool, Emma) or anohter solution. Thanks for the help in advance.
#edit
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busted from a Swappa/xda user n910v wont conect to pc (not recognized)!

Hi friends i just bought a n910v from a user in swappa, asdescribed good condition, works great
https://postimage.org/index.php?lang=spanish but it doesnt, the phone shut downs randomly, and even wors the pc wont recognize it, i try in several pc´s running linux and windoes (7,8.1,10), several drivers (naked, kies, full), so many cables, recovery, normal boot, download modeand nothing.
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https://postimage.org/index.php?lang=spanish
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Any idea? Up up up
maybe try to return the phone or file a claim with paypal if they refuse to take the phone back
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