Develop Bugs

[Q] Screen goes randomly off

Hello,
The screen of my moto 360 goes randomly off and vibrates at that moment, just like when you dim the screen with your hand., but now I'm using it. It's very frustrating because I can't even open an app normally or the screen goed of and I need to start over again. Does anyone know how to fix this?

Having same issues with mine.
Really strange and really annoying. Its like when u cover it with palm. It vibrates and screen goes off but ur in the middle of trying to do something. Anyone else having this problem?

Glad I'm not the only one having this issue, just got my Moto 360 today. I'll be in the Settings or other parts of the watch and it will just randomly turn off. It is really frustrating to deal with.

I have the same issue. I have pretty hairy arms so I wonder if the hairs are somehow triggering the capacitive touch screen.

you guys try to do a reset on the watch yet?? not just a reboot..

Any updates on this? I'm having the same issue

Any updates? I have the same issue I think it happend after udate to 5.0.2 but I'm not sure.

I'm also having the same problem. I picked up a new Moto 360 during the BBY sale rush of the last couple of days. At first it was buggy but the screen seemed to stay on while working with it. Then it had a system update, and since then most bug issues (like the faces not updating with the companion app changes) went away, however from that point the screen constantly shuts off, usually with a little buzz, while I'm interacting with the watch.
For instance, regarding the sensor used to turn off the watch if you palm it. I thought maybe that was it, so I was looking for a way to turn that off. I went into settings, and spend about 10 times of the screen shutting off before I could get to "accessibility settings" just to see if that might be there.
This problem occurs whether I'm wearing the watch or not (trying to eliminate arm hair or similar), and has occurred after a factory reset and re-pair with my phone (Note 4). Ambient sensor settings don't help, because all that does is make the screen go dark instead of off, but it still reverts back to the clock no matter what I was doing.
Any ideas? Any way to turn off a sensor perhaps, maybe in a custom ROM? Since this seems to be associated with an update near as I can tell, I wonder if a fix is coming from Moto or if it's too rare of an issue to be on their radar.

As an update, I replaced the watch with a new one, and this new watch is perfect. It started on outdated software which I left on for a bit to make sure it didn't show the problem, then I updated. Still no issues. I think there is a chance the problem is software regardless, but either way it must be a small portion of watches and isn't necessarily tied to any particular outside software influence (phone model or android version, or installed apps as NONE of those things changed). My advice to people reading this thread is to exchange the watch or get an RMA if possible.

Same Issue
Hi All,
I have the same issue. Sent it back for repair so let's see...

Same issue here as well

Lollipop Problem Thread - For those of us that already have it

OK, so now that I have lollipop, I have noticed a few things are broken and I am wondering what other problems others are having and what we can collectively do to try and fix them.
If I tilt and say "OK Google" and "Show me my heartrate" I get a momentary black screen and then back to the watch face. Happens with both Fit and the Moto app
I noticed it happens more when I have a partial notification card showing. If I clear the notification and turn the screen back on it will usually work right.
Also, downloaded the update while on the charger then ran the update with 100% battery, now three hours later I'm down to 34%. Yikes. I've had the watch for only a couple days so I'll give it more time to settle in.
David

FWIW whenever i run updates i lose an easy 15%+. all of that on-screen time and processing shows the inefficiencies of the processor. i generally try to re-charge it after any update.
additionally its been reported several times to perform a factory reset on the watch after any update. i haven't performed one yet myself, but by battery life has been on-par with before.

lollipop
Do you have lollipop on your phone? I notice that when i got lollipop on my 360 the battery went down pretty quick! I had the 360 connected with my M7 on kitkat! Now i have my 360 connected with my Nexus 6 and its working ok!
DaveTN said:
OK, so now that I have lollipop, I have noticed a few things are broken and I am wondering what other problems others are having and what we can collectively do to try and fix them.
If I tilt and say "OK Google" and "Show me my heartrate" I get a momentary black screen and then back to the watch face. Happens with both Fit and the Moto app
I noticed it happens more when I have a partial notification card showing. If I clear the notification and turn the screen back on it will usually work right.
Also, downloaded the update while on the charger then ran the update with 100% battery, now three hours later I'm down to 34%. Yikes. I've had the watch for only a couple days so I'll give it more time to settle in.
David
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Click to collapse

Anyone have problems with the unlock your phone feature using a different launcher like nova. I have mine paired to my nexus 6 and it works great on Google launcher but only about a third of the time on nova, thanks
Sent from my Nexus 6 using Tapatalk

Posible problem. Please confirm.

*Hello everyone! I really can't wait to get my hands on a giulery Huawei Watch but in my country it will be availeble only from November. So i start looking on ebay and Amazon. I found one review that realy concerns me on Amazone. And i quote:
" The Huawei Watch has a major software issue. When the watchface goes in to ambient mode, it often freezes, and the only way to unfreeze it is through a reboot. This happens to me at least 5-6 times each day. When a freeze occurs, the watch hands are stuck on the hour and minute that were showing at the time of the freeze. You can press the crown and the screen brightens, but it doesn't leave ambient mode, and it doesn't return to the correct time. I did a factory reset on mine after one day of use to see if this might fix the problem, but nothing changed. I called Huawei tech support, and this is a known issue. They told me a software fix would be rolled out "soon". I thought I could tolerate it until they got it fixed, but this is driving me crazy. Last night, it locked up three times inside of a 30 minute period. I find myself clicking the crown frequently thorughout the day, not because I want to know what time it is or because I want to use an advanced feature, but only to see if the watch has frozen again. What good is a watch that won't tell time?"
So, please advice if enyone has this issue. Thanks and sorry for my english.
Sent from my SM-N910F using Tapatalk

I have had the Huawei watch for over a week and have never experienced this at all!
Everything works perfect, and I have not had any issues whatsoever.

Here the same... more than a week using the Huawei Watch and I did not encountered any problem.

I haven't had this problem either. But, I did have to return mine because of another problem. I would not buy through Ebay, stick with an retailer like BB or Amazon so you can exchange it easily if there is a problem.
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smentoma said:
*Hello everyone! I really can't wait to get my hands on a giulery Huawei Watch but in my country it will be availeble only from November. So i start looking on ebay and Amazon. I found one review that realy concerns me on Amazone. And i quote:
" The Huawei Watch has a major software issue. When the watchface goes in to ambient mode, it often freezes, and the only way to unfreeze it is through a reboot. This happens to me at least 5-6 times each day. When a freeze occurs, the watch hands are stuck on the hour and minute that were showing at the time of the freeze. You can press the crown and the screen brightens, but it doesn't leave ambient mode, and it doesn't return to the correct time. I did a factory reset on mine after one day of use to see if this might fix the problem, but nothing changed. I called Huawei tech support, and this is a known issue. They told me a software fix would be rolled out "soon". I thought I could tolerate it until they got it fixed, but this is driving me crazy. Last night, it locked up three times inside of a 30 minute period. I find myself clicking the crown frequently thorughout the day, not because I want to know what time it is or because I want to use an advanced feature, but only to see if the watch has frozen again. What good is a watch that won't tell time?"
So, please advice if enyone has this issue. Thanks and sorry for my english.
Sent from my SM-N910F using Tapatalk
Click to expand...
Click to collapse

No issues like that here, isolated incident

No such issues here after 5 days of use here as well.
Only 'issue' experienced: Lost connection to phone once and wouldn't reconnect. rebooted both and worked instantly.

Here's the deal.
smentoma said:
*Hello everyone! I really can't wait to get my hands on a giulery Huawei Watch but in my country it will be availeble only from November. So i start looking on ebay and Amazon. I found one review that realy concerns me on Amazone. And i quote:
" The Huawei Watch has a major software issue. When the watchface goes in to ambient mode, it often freezes, and the only way to unfreeze it is through a reboot. This happens to me at least 5-6 times each day. When a freeze occurs, the watch hands are stuck on the hour and minute that were showing at the time of the freeze. You can press the crown and the screen brightens, but it doesn't leave ambient mode, and it doesn't return to the correct time. I did a factory reset on mine after one day of use to see if this might fix the problem, but nothing changed. I called Huawei tech support, and this is a known issue. They told me a software fix would be rolled out "soon". I thought I could tolerate it until they got it fixed, but this is driving me crazy. Last night, it locked up three times inside of a 30 minute period. I find myself clicking the crown frequently thorughout the day, not because I want to know what time it is or because I want to use an advanced feature, but only to see if the watch has frozen again. What good is a watch that won't tell time?"
So, please advice if enyone has this issue. Thanks and sorry for my english.
Sent from my SM-N910F using Tapatalk
Click to expand...
Click to collapse
If you use certain watchmaker watch faces, since they currently don't support this watch, I have noticed that effect on certain watch faces in ambient mode. Never with the one's the watch shipped with. I do not know if any other watches have round amoled displays so you have to guess which one to use with the watch, I chose first Moto and then a LG square face, both would freeze in ambient mode, so for the meantime I have stopped using watchmaker until the developer updates it to support our watch. To bad, I paid for the full version of the app, before I discovered this. But with any of the ones that come with the watch, never will happen.

smentoma said:
*Hello everyone! I really can't wait to get my hands on a giulery Huawei Watch but in my country it will be availeble only from November. So i start looking on ebay and Amazon. I found one review that realy concerns me on Amazone. And i quote:
" The Huawei Watch has a major software issue. When the watchface goes in to ambient mode, it often freezes, and the only way to unfreeze it is through a reboot. This happens to me at least 5-6 times each day. When a freeze occurs, the watch hands are stuck on the hour and minute that were showing at the time of the freeze. You can press the crown and the screen brightens, but it doesn't leave ambient mode, and it doesn't return to the correct time. I did a factory reset on mine after one day of use to see if this might fix the problem, but nothing changed. I called Huawei tech support, and this is a known issue. They told me a software fix would be rolled out "soon". I thought I could tolerate it until they got it fixed, but this is driving me crazy. Last night, it locked up three times inside of a 30 minute period. I find myself clicking the crown frequently thorughout the day, not because I want to know what time it is or because I want to use an advanced feature, but only to see if the watch has frozen again. What good is a watch that won't tell time?"
So, please advice if enyone has this issue. Thanks and sorry for my english.
Sent from my SM-N910F using Tapatalk
Click to expand...
Click to collapse
I have absolutely same issue. Just bought Huawei Watch and immediately first day it froze in ambient mode. I did restart/factory reset, nothing helped, it happens every day, sometimes every hour. The problem is the ambient mode itself. I figured out how you can unfreeze it if this occurs even without restart: on your phone go in Android wear app and in Settings turn on/off function Always-on-screen. After this it works again, but this does not fix that issue that it freezes and the time freezes as well, thus the watch is useless at this moment. Now I use watch without ambient mode and it seems the watch works pretty fine. Please let me know, once someone knows the root case and how to permanently fix this.

There are a few other people complaining about this too in the various forums. I returned my first watch because of this.

In the meantime i bought the watch from Usa. I install many apps and i use watchmaker premium with a superb watch face that i modified and name it huawei watch 2015. I cant say if is freezing in dim mode but i have some ocasional problem with certan app 3 part. Android wear is a great system for notification but is crushing a lot. I can use my watch at full capacity but i have to restart it like 2 time a day to function well. I like this weatch to much to mind that. Install task manager for wear and restart the watch one time and you shoud be fine.
Sent from my SM-N910F using Tapatalk

My huawei watch reboot itself 2-3 times every hour when using WatchMaker Premium Watch Face and the wake gesture works only 1 time when activated

The OP post fault was locking up (had this issue too on my first watch)
This post is not related but I would say uninstall WatchMaker Premium Watch Face, use a stock watch face.
If the problem disappears contact the WatchMaker vendor.
A faulty application has nothing to do with the watch.

Only had 1 reboot in a month. I consider that more than acceptable!
Good luck to you!

1.4 Update- What's New?

Guys who have sideloaded this, can you please tell what seems changed and what's new so that we can jot down a Changelog here?
Sent from my Nexus 6P using Tapatalk

The charging screen is now set to 12 or 24hr depending on the system time.

The watch makes noises now
Sent from my PLK-AL10 using Tapatalk

My vibrations SEEM stronger, or is that just me wanting them to be?

gunnyman said:
My vibrations SEEM stronger, or is that just me wanting them to be?
Click to expand...
Click to collapse
thats what she said...

Is there any keyboard for writing message now?
Send from my Nexus 6p AOSP build with f2fs support.. feel the speed

No keyboard. Device slightly laggy, bluetooth connection drops at times. After several restarts of watch and HP, slightly smooth.

Even with always on display set to on, the watch face will periodically go black. Apparently because of doze... I would prefer to exclude the ambient watch face from this feature as I do not believe it is unreasonable to expect my watch face to be always on when it is set to always on.
If tilt to wake is not active you will need to touch the screen or press the crown button to bring the watch face back. Because of this I have now enabled tilt to wake so I only need to tilt my wrist to bring the watch face back when this occurs.

Landon4444 said:
Even with always on display set to on, the watch face will periodically go black. Apparently because of doze... I would prefer to exclude the ambient watch face from this feature as I do not believe it is unreasonable to expect my watch face to be always on when it is set to always on.
If tilt to wake is not active you will need to touch the screen or press the crown button to bring the watch face back. Because of this I have now enabled tilt to wake so I only need to tilt my wrist to bring the watch face back when this occurs.
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Click to collapse
Doesn't doze only activate if your watch is stationary? How often do you keep your wrist in the same position? or am I wrong? I want to keep showing off my watch faces! Haha

UrbanLagoon said:
Doesn't doze only activate if your watch is stationary? How often do you keep your wrist in the same position? or am I wrong? I want to keep showing off my watch faces! Haha
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Click to collapse
I believe it may have to do with the orientation of the watch. I read a related discussion on Reddit which suggested the screen off being activated by some period of time where the watch face is not facing the wearer.
This happened to me 4 times yesterday with tilt to wake off after the update. Each time I noticed it I had not been inactive although I was not continuously looking at my watch. The most disturbing incident was when I was doing dishes and cleaning up around the house after which I sat down to watch TV and noticed my watch face was off.
I finally turned the tilt to wake option back on and I have not noticed this since. When I wore my Gear Live as my daily watch I always left tilt to wake on but since getting the Huawei Watch I feel as though it is a bit more sensitive and tilt to wake activates more frequently. This was having a negative impact on battery life for me which is why I turned it off.
I will update if I notice it going off with tilt to wake active.

the time it takes to wake the screen is still too long for my taste. I raise my wrist so the watch faces me but it still takes over 1 second until it wakes up.

Landon4444 said:
I believe it may have to do with the orientation of the watch. I read a related discussion on Reddit which suggested the screen off being activated by some period of time where the watch face is not facing the wearer.
This happened to me 4 times yesterday with tilt to wake off after the update. Each time I noticed it I had not been inactive although I was not continuously looking at my watch. The most disturbing incident was when I was doing dishes and cleaning up around the house after which I sat down to watch TV and noticed my watch face was off.
I finally turned the tilt to wake option back on and I have not noticed this since. When I wore my Gear Live as my daily watch I always left tilt to wake on but since getting the Huawei Watch I feel as though it is a bit more sensitive and tilt to wake activates more frequently. This was having a negative impact on battery life for me which is why I turned it off.
I will update if I notice it going off with tilt to wake active.
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Click to collapse
Yeah.. I usually keep gestures off. Waste of battery to keep it on... But I guess I have to leave it on.. Today is my first day with 1.4 so let's see how it goes..

The speaker and phone works surprisingly well. Have any of you discovered any apps that use the audio? For example, glide is pretty cool because you can watch video messages on your watch and respond with an audio message. I am disappointed that Google now doesn't have the audio voice response.

The speaker is actually better than I expected. There is a youtube app in the play store that lets you play videos on the watch. I messed about with it last night, but the connection is pretty slow over bluetooth. The sound was surprisingly good however.

JeffroTull said:
The speaker and phone works surprisingly well. Have any of you discovered any apps that use the audio? For example, glide is pretty cool because you can watch video messages on your watch and respond with an audio message. I am disappointed that Google now doesn't have the audio voice response.
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Click to collapse
No way....lmao that's the reason speaker should work (along with calls ) you telling me you driving and ask Google a question only for it to reply back with no voice input? Can anyone else confirm this stupid nonsense ?
Sent from my SM-N910T using Tapatalk

Yeah I expected Google now to use the speaker. It's stupid that it doesn't.

Google maps isn't showing a map for me anymore. Anyone else?

The music app on watch doesn't work anyone has the same problem ?
And how can you send songs to the watch?

You are now able to manually adjust date/time and time zone. This was actually the most important new feature for me and something that should have been available from the start. Android Wear is getting better but it still has a long way to go.

It has taken me almost a week to figure out how to get and make calls on it.
I had to be Johnny on the spot, as many times I only get 2 rings, and mine goes to voice mail. I see caller ID names or numbers only about 25% of the time. The watch seems to have about a 1-2 second lag, where it rings, but doesn't tell you WHO is calling, or a number.
I received a call today on it, driving down the road. Swiped right, answered it, and was able to talk to my son on it, for a bit. My impressions, you can hear ok, if the windows are rolled up, and your stereo is off/turned down. I would like it 2x as loud, maybe software will eventually get it there, but if there is much ambient noise, it's tough for me to hear.
That being said I have old, grew up on a farm ears, road a tractor, shot guns, etc, so my hearing is probably a 3/10 compared to you nubes. You may find the volume is fine, maybe even loud.
I had to download and install a LOUD ringtone, just so I could hear it ring. It was a longer than normal process involving Wear Media. I had to download wear media 1.4.6 from the developer to work with a Nexus 6P. It works, but didn't like my ring tone size of 1.2mb, it choked on that, but it would load 100-200KB no problems if they were mp3
I used it walking around the park last night. Same issue, very much traffic, and the wind blowing, and it's too hard for me to hear it. If you got off the main traffic, and out of the wind, it was just "loud enough".
I'm curious what your user experience has been, and whether you have stumbled across anything interesting about how your use has been?

DND mode turns on and off repeatedly

I am curious whether anyone else is having this problem as I cannot find anything about it online. I have an issue that my Pixel XL starts turning DND mode on and off repeatedly with no interaction from me. It cycles back and forth every second or so and the DND icon comes and goes from the notification bar as it does this. This also seems to run down the battery and heat up the phone. No clearing out of applications seems to fix this but if I reboot the phone it goes away. I should also note that I find my Pixel goes into DND mode all the time unintentionally . About half the time I take it out to make a call I see that DND is on. This happens even when it is not cycling like this repeatedly. Anyone else having problems like this?

Are they any DND rules setup that might be triggering? Do you have any other automation app installed, like Tasker, that could be causing thisre

I have seen this happen on my phone a few times - during the day, which is against the schedule that I set. It's not often enough to bother me, but it is somewhat worrisome.
These bugs man!

also experienced it. i wondered if it was impacted by android wear because i dont see it when i dont have my watch on.
i also noticed it goes into that DND mode when you make a call. so maybe it's not coming out of it when you hang up

DND is flaky
dr_gibberish said:
I am curious whether anyone else is having this problem as I cannot find anything about it online. I have an issue that my Pixel XL starts turning DND mode on and off repeatedly with no interaction from me. It cycles back and forth every second or so and the DND icon comes and goes from the notification bar as it does this. This also seems to run down the battery and heat up the phone. No clearing out of applications seems to fix this but if I reboot the phone it goes away. I should also note that I find my Pixel goes into DND mode all the time unintentionally . About half the time I take it out to make a call I see that DND is on. This happens even when it is not cycling like this repeatedly. Anyone else having problems like this?
Click to expand...
Click to collapse
I tried using DND when i first got the phone but it was inconsistent and flaky.
Went back to silence premium and havent had any issues since.

i have the same problem, but also using android wear.. very odd.

I also have a smartwatch connected. Perhaps the bug is related to Android Wear.

nabbed said:
I also have a smartwatch connected. Perhaps the bug is related to Android Wear.
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Click to collapse
So that's really interesting. I have a first gen Asus Zenwatch and I removed the Zenwatch Manager app late last week and the problem appears to have stopped. I still get the occasional DND turning on when I don't think I have activated it, but the cycling back and forth appears to have stopped. I should also note that I apparently got an upgrade to the watch firmware last week (it said upgrading when I woke up) so this could have resolved the issue as well. Regardless it does not seem to have happened in several days.

Android wear related I'm sure. When I go to hit volume down it says dnd- android wear
Sent from my Pixel XL using Tapatalk

Im using android wear and i am seeing the same problem.

Same here. Huawei watch.
Sent from my Pixel XL using XDA-Developers mobile app

Only notice it when on phone call. Zenwatch 2. But, currently my watch isn't paired with phone.

Happens with Samsung Gear Fit 2 as well.
Sent from my Pixel XL using XDA Labs

Here to add to the Android wear list, using an LG urbane.

Someone in another thread suggested deleting the three default automatic rules for do not disturb. I did that a couple days ago and haven't had the problem since. I have an Android Wear watch connected too.

Happens to me also, while connected to my Misfit Ray.