Hi
My moto 360 (1st gen) does not notify incoming calls since yesterday, but notifies other notifications perfectly.
Whats wrong?
First step try rebooting your watch and phone, see if that sorts it.
Have you changed any settings since yesterday, or upgraded to Marshmallow? I found that Marshmallow and more specifically Doze really messed with notifications on my watch, in the end I had to switch off Doze to fix the issues.
If all that fails do a factory reset on your watch.
Zammo76 said:
First step try rebooting your watch and phone, see if that sorts it.
Have you changed any settings since yesterday, or upgraded to Marshmallow? I found that Marshmallow and more specifically Doze really messed with notifications on my watch, in the end I had to switch off Doze to fix the issues.
If all that fails do a factory reset on your watch.
Click to expand...
Click to collapse
I'm having the same problems as well following update to Marshmallow (Moto 360 1st Gen). I've already restarted watch and phone with no success. On a side note I note that there is no longer an option to restart on the watch only power off (am I missing something here?) Similarly not seeing the factory reset option either. You mention that you had to switch off Doze to fix the issues. Sorry if I sound naive, but I'm not seeing how to do that either. My phone is a Galaxy S3 on Android 4.4 which obviously doesn't have dose so I'm not familiar with that feature otherwise. Any help would be appreciated as incoming phone call notification is one of the 'must have' features in a smart watch for me.
Regards.
Doze is part of the Marshmallow update, on phones. Its conserves battery by putting applications into sleep mode, which basically stops them being able to communicate with the phone unless you authorize it or the phone has been woken up. For me this was stopping a lot of Android Wear functions from behaving properly, namely call notifications.
If your S3 isn't running Marshmallow my fix, doesn't really apply to you.
Restart and Factory reset are under Settings on the watch.
If your still having issues email Motorola customer service, I've found them to be quite helpful.
Mine started doing that BEFORE the Marshmallow update. It would ring AFTER I got the call.
I have same problem (the calls appears in the watch as "unknown caller")
The phone operator (TIM) send number info of local calls in this format: XXXXX-XXXX
I already modify my phonebook, I used all possible number formats...
Moto Maxx: 5.0.2
Moto 360 1gen: 6.0.1
Android Wear: Latest
Brazil
sforde said:
On a side note I note that there is no longer an option to restart on the watch only power off (am I missing something here?) Similarly not seeing the factory reset option either.
Click to expand...
Click to collapse
Zammo76 said:
Restart and Factory reset are under Settings on the watch..
Click to expand...
Click to collapse
I have the same issue, after the 6.0.1 update I no longer have a "Restart" or a "Factory reset" option under settings. It was suggested in another thread that using the "Unpair with phone" option will perform a factory reset. I'm going to try that tomorrow.
Zammo76 said:
Doze is part of the Marshmallow update, on phones. Its conserves battery by putting applications into sleep mode, which basically stops them being able to communicate with the phone unless you authorize it or the phone has been woken up. For me this was stopping a lot of Android Wear functions from behaving properly, namely call notifications.
If your S3 isn't running Marshmallow my fix, doesn't really apply to you.
Restart and Factory reset are under Settings on the watch.
If your still having issues email Motorola customer service, I've found them to be quite helpful.
Click to expand...
Click to collapse
alryder said:
I have the same issue, after the 6.0.1 update I no longer have a "Restart" or a "Factory reset" option under settings. It was suggested in another thread that using the "Unpair with phone" option will perform a factory reset. I'm going to try that tomorrow.
Click to expand...
Click to collapse
Thanks Zammo for the info.
Calls started to appear on the watch once more after a couple of days. Didn't do anything else, so I can't say why.
May try suggestion to unpair phone soon. Phone itself is taking very long to respond to basic operations and battery life is getting pathetic. Going to do a factory reset, clear cache etc (may even try another ROM).
alryder said:
I have the same issue, after the 6.0.1 update I no longer have a "Restart" or a "Factory reset" option under settings. It was suggested in another thread that using the "Unpair with phone" option will perform a factory reset. I'm going to try that tomorrow.
Click to expand...
Click to collapse
Just to confirm, using the "Unpair with phone" option does perform a factory reset.
Hi alryder,
Just wanna know "Unpair with phone" fix the call notification issue you had?
Related
having problem syncing the new watch faces on the watch?
furiousgtz said:
having problem syncing the new watch faces on the watch?
Click to expand...
Click to collapse
Same problem here, tried resetting watch, phone etc. Also uninstalled and re installed still not showing up.
2crazeybolt said:
Same problem here, tried resetting watch, phone etc. Also uninstalled and re installed still not showing up.
Click to expand...
Click to collapse
Me too! I did all of that. I just got new a new replacement note 4 and it was working fine on my previous note 4 but this will not sync any faces or no moto app.
ok I was able to get it working. I factory reset the watch and via android wear I added new wearable device and clicked on sync all app.
furiousgtz said:
ok I was able to get it working. I factory reset the watch and via android wear I added new wearable device and clicked on sync all app.
Click to expand...
Click to collapse
That did the trick, thanks i'm working good now.
Reset my phone three times and no love. I can update the original stock faces but thennew faces never show up
Same thing happened to me today. I've reset my phone 3 times and resync'd many times without any luck. Any suggestions?
Edit:
Finally, I was able to fix it. My case was as follows:
I had paranoid android installed (new faces were fine). Had to restore factory settings on my phone, phone didn't want to sync after I reset my phone so I restored factory settings on my phone. I lost the new faces. Tried resetting the phone and watch multiple times and it didn't work. I went back to stock 5.0 (LRX21O) by following this guide . After restoring my phone to stock, I reset the watch one last time. Paired the phone and watch, customized one of the new faces chose minimal face on watch (still no new faces on my phone), then customized the same new face again, when trying to select another face it only showed one (simple). I chose that one, then tried to change to a new face and viola! new faces appeared.
Not sure what of everything I did was the fixing factor but wanted to share. Hope this helps.
Faced same problem. But i managed to update my 360. Try to uninstall all 3rd party app on ur phone, uninstall motoconnect and android wear. Last step is factory reset ur moto360
Then install motoconnect, install android wear ( do not install any 3rd party app at this stage), go to android wear setting and resync available app. Just make sure your phone screen is on about 10 minutes or so, moto360 will reboot after that.
All new faces and moto body apps will show up eventually - i tried this 3 times.
Hope this may help
Motorola 360 new watch faces not showing up on watch
I had the same problem, new watch faces would show in connect app (particularly the My Design one) and I could customize them but the new ones would never show up as an available watch face option on the 360. It may be related to replacing your phone as the new watch faces worked fine with my Old Note 4 then I had to replace it (because it had a problem) so when I got my replacement Note 4 and reconnected my watch it would never give me the option for the new watch faces even after I "reset" the Moto 360 numerous times. Interestingly for some people the new watch face options don't even show up in their Motorola Connect App on their phone, I think it may be related to their phone OS version. I have a coworker with a Note 3 and the new watch faces are not a option even though his motorola connect app is up to date.
Here is what I did to fix my 360:
- uninstall all apps on your phone related to your watch (Motorola Connect, Android Wear, 3rd party, etc.)
- Reset your 360 back to factory. (not just a restart)
- Wait for watch to prompt to install Wear on phone.
- install wear on phone, it will remember your old watch, pick the menu option to forget that watch though so it acts like this is the first time you are setting up a watch.
- Go through the watch pair and setup routine with the wear app till you get to the main wear screen that shows the watch connected and what your voice actions are.
- Go through the training setup on your watch (swipe, swipe....) till it's to it's Normal screen with your notifications.
- Install Motorola Connect app on your phone, go through the setup and wait till it says "connected" to your watch
- Set your phone and your 360 down and don't touch either for 15 minutes (no new apps, settings, etc)
- Your new watch faces should now be on your 360.
- re install the rest of your wear junk.
Those who have problems syncing , keep the watch on charging and charge your phone as well . do not reset anything. Just resync all apps option in android wear app. They will show up automatically after few mins
[email protected] said:
Those who have problems syncing , keep the watch on charging and charge your phone as well . do not reset anything. Just resync all apps option in android wear app. They will show up automatically after few mins
Click to expand...
Click to collapse
After this latest Moto Connect update I'm still waiting to see the new faces in the Android Wear app. I got the update almost 24 hours ago and nothing. I have tried re-syncing, resetting the watch, all that stuff. What is funny is I can go download a new random watch face and within a few minutes it shows up. But the new Connect app doesn't seem to be working. However if I am in the Connect app and "customize" a face and hit "Apply" it makes the watch vibrate. I also cannot change the color of the charging dock face... Crazy, not sure what the issue is.
supercluver said:
After this latest Moto Connect update I'm still waiting to see the new faces in the Android Wear app. I got the update almost 24 hours ago and nothing. I have tried re-syncing, resetting the watch, all that stuff. What is funny is I can go download a new random watch face and within a few minutes it shows up. But the new Connect app doesn't seem to be working. However if I am in the Connect app and "customize" a face and hit "Apply" it makes the watch vibrate. I also cannot change the color of the charging dock face... Crazy, not sure what the issue is.
Click to expand...
Click to collapse
Have you tried clearing app data for the connect app on the phone, then uninstall it. Reboot both the phone and watch. Then once the phone and watch are connected again, download the connect app.
DQEight said:
Have you tried clearing app data for the connect app on the phone, then uninstall it. Reboot both the phone and watch. Then once the phone and watch are connected again, download the connect app.
Click to expand...
Click to collapse
Yeah. Apparently, and I should have guessed this, it is an issue with my running the 6.0 preview 3 on my nexus 6. So yeah, sucks but M is worth not having a couple new watch faces and a different color charging face.
supercluver said:
Yeah. Apparently, and I should have guessed this, it is an issue with my running the 6.0 preview 3 on my nexus 6. So yeah, sucks but M is worth not having a couple new watch faces and a different color charging face.
Click to expand...
Click to collapse
I thought it was M p3 too, i even removed all my wear apps and reseted the watch XD
Motorola told me to "unoptimize" the wear abb (from the battery options).
I asked if it could not be an incompatibility with M, but they did no know.
EDIT: motorla lvl2 suppoty called, they say that the newer API level in android 6.0 makes it incompatible with moto connect update
[email protected] said:
Those who have problems syncing , keep the watch on charging and charge your phone as well . do not reset anything. Just resync all apps option in android wear app. They will show up automatically after few mins
Click to expand...
Click to collapse
Thanks, worked PERFECTLY!
Sent from my Nexus 6 using Tapatalk
cocchiararo said:
I thought it was M p3 too, i even removed all my wear apps and reseted the watch XD
Motorola told me to "unoptimize" the wear abb (from the battery options).
I asked if it could not be an incompatibility with M, but they did no know.
EDIT: motorla lvl2 suppoty called, they say that the newer API level in android 6.0 makes it incompatible with moto connect update
Click to expand...
Click to collapse
They DO know that 6.0 is about to be released right? Ugh. Guess I'll stop trying to get this to work on my Nexus 6.
supercluver said:
After this latest Moto Connect update I'm still waiting to see the new faces in the Android Wear app. I got the update almost 24 hours ago and nothing. I have tried re-syncing, resetting the watch, all that stuff. What is funny is I can go download a new random watch face and within a few minutes it shows up. But the new Connect app doesn't seem to be working. However if I am in the Connect app and "customize" a face and hit "Apply" it makes the watch vibrate. I also cannot change the color of the charging dock face... Crazy, not sure what the issue is.
Click to expand...
Click to collapse
i have the same problem, factory reset watch and nothing happend, if anybody have a solution please...
santiagodm said:
i have the same problem, factory reset watch and nothing happend, if anybody have a solution please...
Click to expand...
Click to collapse
if you are on 6.0, then you have to wait for an update from motorola.
cocchiararo said:
if you are on 6.0, then you have to wait for an update from motorola.
Click to expand...
Click to collapse
ok, Thanks cocchiararo, just have to wait
I don't have the option to change the charging colors. Swiping down on the watch face does nothing, and there isn't an option for it in Motorola Connect. I'm running the latest Moto 360 software on the watch, and my phone is running OS 5.1.
Hi Everyone,
I've got my Sony SW 3 on the 25th of December (XMAS =D) and noticed that sometimes the watch does not receive any notifications, even turning off the Bluetooth on my HTC One M8 should trigger the "Find my Phone" app, to tell me that the phone is disconnected, but it doesn't, no emails, sms, calls, nothing comes through, but on my phone, it does say that it is connected and on the watch as well.
What I tried on my phone:
Installed different ROMs, based on:
- CM12
- Official GPE 5.0.1
- HTC Sense 4.4.4
And of course, reset the watch with every new ROM installed.
This happens randomly and the only way to fix, is to restart the watch. On the 2 weeks that I've owned this watch, this happened around 4 times.
Is anyone having the same issue? I suspect the app FACER, it's always after I tweak the watch face that after a while the watch start having this behavior.
Let me know your thoughts.
Thank you and have a happy new year =)
hugoprh said:
Hi Everyone,
I've got my Sony SW 3 on the 25th of December (XMAS =D) and noticed that sometimes the watch does not receive any notifications, even turning off the Bluetooth on my HTC One M8 should trigger the "Find my Phone" app, to tell me that the phone is disconnected, but it doesn't, no emails, sms, calls, nothing comes through, but on my phone, it does say that it is connected and on the watch as well.
What I tried on my phone:
Installed different ROMs, based on:
- CM12
- Official GPE 5.0.1
- HTC Sense 4.4.4
And of course, reset the watch with every new ROM installed.
This happens randomly and the only way to fix, is to restart the watch. On the 2 weeks that I've owned this watch, this happened around 4 times.
Is anyone having the same issue? I suspect the app FACER, it's always after I tweak the watch face that after a while the watch start having this behavior.
Let me know your thoughts.
Thank you and have a happy new year =)
Click to expand...
Click to collapse
Hmmm....
I'm sure that you have done this already, but just in case--are you giving the watch access to notifications? (settings > security > notification access > checkbox)
gtriamy said:
Hmmm....
I'm sure that you have done this already, but just in case--are you giving the watch access to notifications? (settings > security > notification access > checkbox)
Click to expand...
Click to collapse
Sorry for the late reply, but yes, that was checked as well and found out it was the Facer app that was causing the issues, for now, what I'm doing is, after using this app, I just restart the watch and that is it, no problems until I use it again once a face watch is set, no need to open Facer again, so no big issue
Thank you for the support =)
I have just bought a new 360 for my son, having owned one myself since release.
He is having issues...
The watch appears different, it says it's up to date but is on version 1.1xxxxx, whereas mine is on 1.3xxxxx
The settings options are very basic compared to mine: swiping down only gives option for mute, whereas mine offers notifications, cinema mode, brightness boost and options. Opening settings gives me lots of stuff including torch, his is extremely basic. Also in the actual android wear app he has fewer settings
It keeps disconnecting from Bluetooth
My design doesn't show up on the phone even though on the connect app he can select his image etc
He has a Sony z3 on 5.1.1, I have an s6 edge on the same.
I bought mine in UK and its black, his we just bought from the US (we're on holiday) and is silver.
Any ideas what's happening?
If you just received the new watch, it likely doesn't have the latest Android OS installed. From the Settings>About screen it should report Android OS: 5.1.1. Once that is up-to-date, it should eventually receive the Android Wear update 1.3.0.
sfringer said:
If you just received the new watch, it likely doesn't have the latest Android OS installed. From the Settings>About screen it should report Android OS: 5.1.1. Once that is up-to-date, it should eventually receive the Android Wear update 1.3.0.
Click to expand...
Click to collapse
Yes you are correct, that bit is blank. How can I get this to update?
Tripledrop said:
Yes you are correct, that bit is blank. How can I get this to update?
Click to expand...
Click to collapse
Interesting; that shouldn't be blank - it should report what the current version is (4.4.4 or 5.0.2, etc).
You can try going to Settings>About>System Updates. In most instances, you just need to wait until the update servers reach out to the watch and push the update. There are various threads here where people outline various gyrations of factory reseting the watch, and uninstalling/reinstalling the Android Wear app on the phone. I've never done any of that, and just wait (im)patiently for the update notification to show up on my watch. You'll then need to ensure the battery is > 80% charged to allow the install/upgrade to occur.
sfringer said:
Interesting; that shouldn't be blank - it should report what the current version is (4.4.4 or 5.0.2, etc).
You can try going to Settings>About>System Updates. In most instances, you just need to wait until the update servers reach out to the watch and push the update. There are various threads here where people outline various gyrations of factory reseting the watch, and uninstalling/reinstalling the Android Wear app on the phone. I've never done any of that, and just wait (im)patiently for the update notification to show up on my watch. You'll then need to ensure the battery is > 80% charged to allow the install/upgrade to occur.
Click to expand...
Click to collapse
You're right, today it's saying an update is available, however it keeps failing, "something went wrong"?
Try factory reset and pairing it to your phone instead of his until it can update, then reset and pair back to his phone
DQEight said:
Try factory reset and pairing it to your phone instead of his until it can update, then reset and pair back to his phone
Click to expand...
Click to collapse
Sorry for the late reply, long couple of days
His watch has now updated to the same version as mine, and all appears good
Thanks again
Hi all
I've recently started using my Moto 360 again alaong with my HTC M8 running the Radium 1.4 ROM. I set the watch up and all was working perfectly. I then noticed the watch was not receiving any notifications, this was after I had been out for a while with the watch at home. The only way I could figure out re-enabling them was to factory reset the watch then set it up again. I don't want to have to do this every time I go out without the watch etc. I had similar problems with the watch not pairing via Bluetooth with my phone after it had already been paired. The only way I could get it to pair was again to factory reset. This issue seems to have gone away now and it's just the notifications that seem to be a problem.
Any advice would be appreciated.
Thanks
Looks like ROM issue!
Sent from my SM-N9005 using Tapatalk
nijom said:
Looks like ROM issue!
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
Happens with ever ROM I've tried
stevoh84 said:
Hi all
I've recently started using my Moto 360 again alaong with my HTC M8 running the Radium 1.4 ROM. I set the watch up and all was working perfectly. I then noticed the watch was not receiving any notifications, this was after I had been out for a while with the watch at home. The only way I could figure out re-enabling them was to factory reset the watch then set it up again. I don't want to have to do this every time I go out without the watch etc. I had similar problems with the watch not pairing via Bluetooth with my phone after it had already been paired. The only way I could get it to pair was again to factory reset. This issue seems to have gone away now and it's just the notifications that seem to be a problem.
Any advice would be appreciated.
Thanks
Click to expand...
Click to collapse
Hello,
It is actually an issue with the recent Android Wear app update...just read all the comments from 360 owners. Mine will not connect either.
Cheers
Well at least it was nothing to do with my phone/watch/ROM. Must have been updated recently as it's been fine! Back on form
Cheers
jschill31 said:
Hello,
It is actually an issue with the recent Android Wear app update...just read all the comments from 360 owners. Mine will not connect either.
Cheers
Click to expand...
Click to collapse
stevoh84 said:
Well at least it was nothing to do with my phone/watch/ROM. Must have been updated recently as it's been fine! Back on form
Cheers
Click to expand...
Click to collapse
After 4 Android Wear updates they finally fixed the connection issue. I sent them several bug reports and I swear they didn't even look at them.
Cherrs
Nexus 6
I'm still having problems where my Moto 360 won't show notifications (text, email, phone calls). I've tried every recommended solution. After a factory reset it works for maybe 30 minutes and then stops. One thing I've noticed (and I don't know if it's related or not) is that the Android Wear version on my Phone (Galaxy S5) is 1.3.0.2284253 and on my Moto 360 it's 1.3.0.2166028. Shouldn't they match?
Ramer said:
I'm still having problems where my Moto 360 won't show notifications (text, email, phone calls). I've tried every recommended solution. After a factory reset it works for maybe 30 minutes and then stops. One thing I've noticed (and I don't know if it's related or not) is that the Android Wear version on my Phone (Galaxy S5) is 1.3.0.2284253 and on my Moto 360 it's 1.3.0.2166028. Shouldn't they match?
Click to expand...
Click to collapse
For anyone who runs across this at some point, I solved the problem (at least for me). I unistalled Light Manager and now I'm getting all notifications.
Arrrgh mine has started doing this again! It had been fine for a few weeks. Seriously needs sorting out
I just got a new Moto 360 2 days back, and noticed this issue soon after it updated itself maybe to 5.1.1. I restart my phone everytime i face this issue which seems to fix it. Also android wear shows an error message mentioning notification sync is not working.
aayushjoshi said:
I just got a new Moto 360 2 days back, and noticed this issue soon after it updated itself maybe to 5.1.1. I restart my phone everytime i face this issue which seems to fix it. Also android wear shows an error message mentioning notification sync is not working.
Click to expand...
Click to collapse
Still isn't resolved for me sadly and restarting the phone doesn't work. I'm just flashing a new ROM to see if that helps. My watch has randomly been saying Google Play Services isn't installed on the phone when it is. Strange happenings here!
I have exactly the same problem! Saying Google play services are not installed, no whatsapp or text notifications until I get an email then they mysteriously appear. also if I toggle notification to priority and back they appear. doing my head in
You need to restart the phone and the watch, not just the phone.
Also can try removing your phone from your watch's bluetooth pair list then also "forget" the watch in your phone's bluetooth menu, then re-pair the two. Should work no problem after that.
I find this only happens if i stray away too far from either device or one of them gets restarted for some reason.. but yeah, restarting both the phone and the watch, removing the phone and watch from both bluetooth lists, and then re pairing, has fixed it every time for me. No having to factory reset the watch or reflash rom or anything drastic like that.
Now if you're phone is always in your pocket/purse which is on you all the time and the watch is on your wrist too and it just drops connection randomly... then i'd say something is messed up with your watch or phone.
I've had a Smartwatch 3 for a couple years without any issues. The watch connects without me doing anything, and notifications come through at the same time as my phone.
I bought a Huawei Watch Tuesday, went through the two system updates, and then did not receive notifications. A factory reset fixed that for about 36 hours.
Since then, I've done about 10 factory resets, tweaking settings in the Wear app and on the watch each time. Sometimes, I could get the watch to receive notifications temporarily. That would stop after an hour or so. Pushing one of the sample notifications from the Wear app doesn't work, but most of the time I can change the watch face from the Wear app. Other weird things:
-Sometimes the Wear app will show nothing. Not even give me options to add a device.
-When I click "Calling Setup" on the watch, sometimes it will ask me to give Message+ (the Verizon messaging app) permission. Whether I accept or not, it will eventually tell me the watch isn't connected to the phone (even though the Wear app says it is).
Today, I exchanged the watch, and am having the same issues (and the grey circle where the charging icon appears won't go away). I really, really want to be able to use this watch, so any help would be very much appreciated. Here's a quick rundown of what I've tried so far:
-Cleared Wear app data and cache.
-Removed Smartwatch 3 and Huawei watch from app thinking it might be confused with 2 in there. Re-added the Smartwatch 3 independently after this, and it still worked.
-Checked permissions on phone and watch.
-Removed Google Play Music playlist, thinking syncing may have been bogging it down.
-Switched default text apps.
-Uninstalled Wear app.
-Tried different Watchmaker faces.
Watch and phone (LG G3 on Verizon) are running Marshmallow.
Can you think of any experiments before I give up?
Uninstall Wear and re-install. Then resync and pair the watch again.
Thats all I can think of.
As an update, I cleared cache in each app on my phone individually and uninstalled non-essential Wear apps. This has notifications flowing normally.
However, if I disconnect the phone/watch for any reason, it takes hours for notifications to start coming in again.
Any thoughts on how to trigger notifications after reconnecting? Toggling the connection and options in the Wear app doesn't help. I can't figure out what eventually allows notifications again.
Hi guys, I have problem with incoming notifications on my watch after the watch is not paired with my smartphone a few hours.
The watch don't receive incoming notifications, but the bluetooth connection is there.
After a factory reset my watch works good again.
I need help, please..
flyalligator said:
Hi guys, I have problem with incoming notifications on my watch after the watch is not paired with my smartphone a few hours.
The watch don't receive incoming notifications, but the bluetooth connection is there.
After a factory reset my watch works good again.
I need help, please..
Click to expand...
Click to collapse
I think we're experiencing the same thing. I bet if you gave it a few hours, you would start to receive notifications. I wonder if this is an issue with the watch. Does anyone not experience this?
acadmus86 said:
I think we're experiencing the same thing. I bet if you gave it a few hours, you would start to receive notifications. I wonder if this is an issue with the watch. Does anyone not experience this?
Click to expand...
Click to collapse
At night, when my smartphone is paired with watch, it's about 8 hours, I get a different notifications to my smartphone but to Huawei watch they don't come.
At morning I do a factory reset.
sleep mode for BT or wifi or...... ? battery optimized app on Marshmallow ?