Develop Bugs

Motorola Connect can't sync new faces to the watch?

having problem syncing the new watch faces on the watch?

furiousgtz said:
having problem syncing the new watch faces on the watch?
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Same problem here, tried resetting watch, phone etc. Also uninstalled and re installed still not showing up.

2crazeybolt said:
Same problem here, tried resetting watch, phone etc. Also uninstalled and re installed still not showing up.
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Click to collapse
Me too! I did all of that. I just got new a new replacement note 4 and it was working fine on my previous note 4 but this will not sync any faces or no moto app.

ok I was able to get it working. I factory reset the watch and via android wear I added new wearable device and clicked on sync all app.

furiousgtz said:
ok I was able to get it working. I factory reset the watch and via android wear I added new wearable device and clicked on sync all app.
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That did the trick, thanks i'm working good now.

Reset my phone three times and no love. I can update the original stock faces but thennew faces never show up

Same thing happened to me today. I've reset my phone 3 times and resync'd many times without any luck. Any suggestions?
Edit:
Finally, I was able to fix it. My case was as follows:
I had paranoid android installed (new faces were fine). Had to restore factory settings on my phone, phone didn't want to sync after I reset my phone so I restored factory settings on my phone. I lost the new faces. Tried resetting the phone and watch multiple times and it didn't work. I went back to stock 5.0 (LRX21O) by following this guide . After restoring my phone to stock, I reset the watch one last time. Paired the phone and watch, customized one of the new faces chose minimal face on watch (still no new faces on my phone), then customized the same new face again, when trying to select another face it only showed one (simple). I chose that one, then tried to change to a new face and viola! new faces appeared.
Not sure what of everything I did was the fixing factor but wanted to share. Hope this helps.

Faced same problem. But i managed to update my 360. Try to uninstall all 3rd party app on ur phone, uninstall motoconnect and android wear. Last step is factory reset ur moto360
Then install motoconnect, install android wear ( do not install any 3rd party app at this stage), go to android wear setting and resync available app. Just make sure your phone screen is on about 10 minutes or so, moto360 will reboot after that.
All new faces and moto body apps will show up eventually - i tried this 3 times.
Hope this may help

Motorola 360 new watch faces not showing up on watch
I had the same problem, new watch faces would show in connect app (particularly the My Design one) and I could customize them but the new ones would never show up as an available watch face option on the 360. It may be related to replacing your phone as the new watch faces worked fine with my Old Note 4 then I had to replace it (because it had a problem) so when I got my replacement Note 4 and reconnected my watch it would never give me the option for the new watch faces even after I "reset" the Moto 360 numerous times. Interestingly for some people the new watch face options don't even show up in their Motorola Connect App on their phone, I think it may be related to their phone OS version. I have a coworker with a Note 3 and the new watch faces are not a option even though his motorola connect app is up to date.
Here is what I did to fix my 360:
- uninstall all apps on your phone related to your watch (Motorola Connect, Android Wear, 3rd party, etc.)
- Reset your 360 back to factory. (not just a restart)
- Wait for watch to prompt to install Wear on phone.
- install wear on phone, it will remember your old watch, pick the menu option to forget that watch though so it acts like this is the first time you are setting up a watch.
- Go through the watch pair and setup routine with the wear app till you get to the main wear screen that shows the watch connected and what your voice actions are.
- Go through the training setup on your watch (swipe, swipe....) till it's to it's Normal screen with your notifications.
- Install Motorola Connect app on your phone, go through the setup and wait till it says "connected" to your watch
- Set your phone and your 360 down and don't touch either for 15 minutes (no new apps, settings, etc)
- Your new watch faces should now be on your 360.
- re install the rest of your wear junk.

Those who have problems syncing , keep the watch on charging and charge your phone as well . do not reset anything. Just resync all apps option in android wear app. They will show up automatically after few mins

[email protected] said:
Those who have problems syncing , keep the watch on charging and charge your phone as well . do not reset anything. Just resync all apps option in android wear app. They will show up automatically after few mins
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After this latest Moto Connect update I'm still waiting to see the new faces in the Android Wear app. I got the update almost 24 hours ago and nothing. I have tried re-syncing, resetting the watch, all that stuff. What is funny is I can go download a new random watch face and within a few minutes it shows up. But the new Connect app doesn't seem to be working. However if I am in the Connect app and "customize" a face and hit "Apply" it makes the watch vibrate. I also cannot change the color of the charging dock face... Crazy, not sure what the issue is.

supercluver said:
After this latest Moto Connect update I'm still waiting to see the new faces in the Android Wear app. I got the update almost 24 hours ago and nothing. I have tried re-syncing, resetting the watch, all that stuff. What is funny is I can go download a new random watch face and within a few minutes it shows up. But the new Connect app doesn't seem to be working. However if I am in the Connect app and "customize" a face and hit "Apply" it makes the watch vibrate. I also cannot change the color of the charging dock face... Crazy, not sure what the issue is.
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Click to collapse
Have you tried clearing app data for the connect app on the phone, then uninstall it. Reboot both the phone and watch. Then once the phone and watch are connected again, download the connect app.

DQEight said:
Have you tried clearing app data for the connect app on the phone, then uninstall it. Reboot both the phone and watch. Then once the phone and watch are connected again, download the connect app.
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Yeah. Apparently, and I should have guessed this, it is an issue with my running the 6.0 preview 3 on my nexus 6. So yeah, sucks but M is worth not having a couple new watch faces and a different color charging face.

supercluver said:
Yeah. Apparently, and I should have guessed this, it is an issue with my running the 6.0 preview 3 on my nexus 6. So yeah, sucks but M is worth not having a couple new watch faces and a different color charging face.
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I thought it was M p3 too, i even removed all my wear apps and reseted the watch XD
Motorola told me to "unoptimize" the wear abb (from the battery options).
I asked if it could not be an incompatibility with M, but they did no know.
EDIT: motorla lvl2 suppoty called, they say that the newer API level in android 6.0 makes it incompatible with moto connect update

[email protected] said:
Those who have problems syncing , keep the watch on charging and charge your phone as well . do not reset anything. Just resync all apps option in android wear app. They will show up automatically after few mins
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Thanks, worked PERFECTLY!
Sent from my Nexus 6 using Tapatalk

cocchiararo said:
I thought it was M p3 too, i even removed all my wear apps and reseted the watch XD
Motorola told me to "unoptimize" the wear abb (from the battery options).
I asked if it could not be an incompatibility with M, but they did no know.
EDIT: motorla lvl2 suppoty called, they say that the newer API level in android 6.0 makes it incompatible with moto connect update
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Click to collapse
They DO know that 6.0 is about to be released right? Ugh. Guess I'll stop trying to get this to work on my Nexus 6.

supercluver said:
After this latest Moto Connect update I'm still waiting to see the new faces in the Android Wear app. I got the update almost 24 hours ago and nothing. I have tried re-syncing, resetting the watch, all that stuff. What is funny is I can go download a new random watch face and within a few minutes it shows up. But the new Connect app doesn't seem to be working. However if I am in the Connect app and "customize" a face and hit "Apply" it makes the watch vibrate. I also cannot change the color of the charging dock face... Crazy, not sure what the issue is.
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i have the same problem, factory reset watch and nothing happend, if anybody have a solution please...

santiagodm said:
i have the same problem, factory reset watch and nothing happend, if anybody have a solution please...
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if you are on 6.0, then you have to wait for an update from motorola.

cocchiararo said:
if you are on 6.0, then you have to wait for an update from motorola.
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ok, Thanks cocchiararo, just have to wait

I don't have the option to change the charging colors. Swiping down on the watch face does nothing, and there isn't an option for it in Motorola Connect. I'm running the latest Moto 360 software on the watch, and my phone is running OS 5.1.

Notifications not showing

Hi all
I've recently started using my Moto 360 again alaong with my HTC M8 running the Radium 1.4 ROM. I set the watch up and all was working perfectly. I then noticed the watch was not receiving any notifications, this was after I had been out for a while with the watch at home. The only way I could figure out re-enabling them was to factory reset the watch then set it up again. I don't want to have to do this every time I go out without the watch etc. I had similar problems with the watch not pairing via Bluetooth with my phone after it had already been paired. The only way I could get it to pair was again to factory reset. This issue seems to have gone away now and it's just the notifications that seem to be a problem.
Any advice would be appreciated.
Thanks

Looks like ROM issue!
Sent from my SM-N9005 using Tapatalk

nijom said:
Looks like ROM issue!
Sent from my SM-N9005 using Tapatalk
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Happens with ever ROM I've tried

stevoh84 said:
Hi all
I've recently started using my Moto 360 again alaong with my HTC M8 running the Radium 1.4 ROM. I set the watch up and all was working perfectly. I then noticed the watch was not receiving any notifications, this was after I had been out for a while with the watch at home. The only way I could figure out re-enabling them was to factory reset the watch then set it up again. I don't want to have to do this every time I go out without the watch etc. I had similar problems with the watch not pairing via Bluetooth with my phone after it had already been paired. The only way I could get it to pair was again to factory reset. This issue seems to have gone away now and it's just the notifications that seem to be a problem.
Any advice would be appreciated.
Thanks
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Click to collapse
Hello,
It is actually an issue with the recent Android Wear app update...just read all the comments from 360 owners. Mine will not connect either.
Cheers

Well at least it was nothing to do with my phone/watch/ROM. Must have been updated recently as it's been fine! Back on form
Cheers
jschill31 said:
Hello,
It is actually an issue with the recent Android Wear app update...just read all the comments from 360 owners. Mine will not connect either.
Cheers
Click to expand...
Click to collapse

stevoh84 said:
Well at least it was nothing to do with my phone/watch/ROM. Must have been updated recently as it's been fine! Back on form
Cheers
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Click to collapse
After 4 Android Wear updates they finally fixed the connection issue. I sent them several bug reports and I swear they didn't even look at them.
Cherrs
Nexus 6

I'm still having problems where my Moto 360 won't show notifications (text, email, phone calls). I've tried every recommended solution. After a factory reset it works for maybe 30 minutes and then stops. One thing I've noticed (and I don't know if it's related or not) is that the Android Wear version on my Phone (Galaxy S5) is 1.3.0.2284253 and on my Moto 360 it's 1.3.0.2166028. Shouldn't they match?

Ramer said:
I'm still having problems where my Moto 360 won't show notifications (text, email, phone calls). I've tried every recommended solution. After a factory reset it works for maybe 30 minutes and then stops. One thing I've noticed (and I don't know if it's related or not) is that the Android Wear version on my Phone (Galaxy S5) is 1.3.0.2284253 and on my Moto 360 it's 1.3.0.2166028. Shouldn't they match?
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For anyone who runs across this at some point, I solved the problem (at least for me). I unistalled Light Manager and now I'm getting all notifications.

Arrrgh mine has started doing this again! It had been fine for a few weeks. Seriously needs sorting out

I just got a new Moto 360 2 days back, and noticed this issue soon after it updated itself maybe to 5.1.1. I restart my phone everytime i face this issue which seems to fix it. Also android wear shows an error message mentioning notification sync is not working.

aayushjoshi said:
I just got a new Moto 360 2 days back, and noticed this issue soon after it updated itself maybe to 5.1.1. I restart my phone everytime i face this issue which seems to fix it. Also android wear shows an error message mentioning notification sync is not working.
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Still isn't resolved for me sadly and restarting the phone doesn't work. I'm just flashing a new ROM to see if that helps. My watch has randomly been saying Google Play Services isn't installed on the phone when it is. Strange happenings here!

I have exactly the same problem! Saying Google play services are not installed, no whatsapp or text notifications until I get an email then they mysteriously appear. also if I toggle notification to priority and back they appear. doing my head in

You need to restart the phone and the watch, not just the phone.
Also can try removing your phone from your watch's bluetooth pair list then also "forget" the watch in your phone's bluetooth menu, then re-pair the two. Should work no problem after that.
I find this only happens if i stray away too far from either device or one of them gets restarted for some reason.. but yeah, restarting both the phone and the watch, removing the phone and watch from both bluetooth lists, and then re pairing, has fixed it every time for me. No having to factory reset the watch or reflash rom or anything drastic like that.
Now if you're phone is always in your pocket/purse which is on you all the time and the watch is on your wrist too and it just drops connection randomly... then i'd say something is messed up with your watch or phone.

Notification and Connection Issues; Smartwatch 3 Works Fine

I've had a Smartwatch 3 for a couple years without any issues. The watch connects without me doing anything, and notifications come through at the same time as my phone.
I bought a Huawei Watch Tuesday, went through the two system updates, and then did not receive notifications. A factory reset fixed that for about 36 hours.
Since then, I've done about 10 factory resets, tweaking settings in the Wear app and on the watch each time. Sometimes, I could get the watch to receive notifications temporarily. That would stop after an hour or so. Pushing one of the sample notifications from the Wear app doesn't work, but most of the time I can change the watch face from the Wear app. Other weird things:
-Sometimes the Wear app will show nothing. Not even give me options to add a device.
-When I click "Calling Setup" on the watch, sometimes it will ask me to give Message+ (the Verizon messaging app) permission. Whether I accept or not, it will eventually tell me the watch isn't connected to the phone (even though the Wear app says it is).
Today, I exchanged the watch, and am having the same issues (and the grey circle where the charging icon appears won't go away). I really, really want to be able to use this watch, so any help would be very much appreciated. Here's a quick rundown of what I've tried so far:
-Cleared Wear app data and cache.
-Removed Smartwatch 3 and Huawei watch from app thinking it might be confused with 2 in there. Re-added the Smartwatch 3 independently after this, and it still worked.
-Checked permissions on phone and watch.
-Removed Google Play Music playlist, thinking syncing may have been bogging it down.
-Switched default text apps.
-Uninstalled Wear app.
-Tried different Watchmaker faces.
Watch and phone (LG G3 on Verizon) are running Marshmallow.
Can you think of any experiments before I give up?

Uninstall Wear and re-install. Then resync and pair the watch again.
Thats all I can think of.

As an update, I cleared cache in each app on my phone individually and uninstalled non-essential Wear apps. This has notifications flowing normally.
However, if I disconnect the phone/watch for any reason, it takes hours for notifications to start coming in again.
Any thoughts on how to trigger notifications after reconnecting? Toggling the connection and options in the Wear app doesn't help. I can't figure out what eventually allows notifications again.

Hi guys, I have problem with incoming notifications on my watch after the watch is not paired with my smartphone a few hours.
The watch don't receive incoming notifications, but the bluetooth connection is there.
After a factory reset my watch works good again.
I need help, please..

flyalligator said:
Hi guys, I have problem with incoming notifications on my watch after the watch is not paired with my smartphone a few hours.
The watch don't receive incoming notifications, but the bluetooth connection is there.
After a factory reset my watch works good again.
I need help, please..
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Click to collapse
I think we're experiencing the same thing. I bet if you gave it a few hours, you would start to receive notifications. I wonder if this is an issue with the watch. Does anyone not experience this?

acadmus86 said:
I think we're experiencing the same thing. I bet if you gave it a few hours, you would start to receive notifications. I wonder if this is an issue with the watch. Does anyone not experience this?
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Click to collapse
At night, when my smartphone is paired with watch, it's about 8 hours, I get a different notifications to my smartphone but to Huawei watch they don't come.
At morning I do a factory reset.

sleep mode for BT or wifi or...... ? battery optimized app on Marshmallow ?

HTC 10 & Android Wear

Hi guys
I have had my HTC 10 for almost a week now and I've only just tried to connect it to a Huawei Watch.
The pairing goes well and the apps are synced to the watch no problem but even after enabling "Notification Access" for the Android Wear app, I am not getting any notification on my watch... I don't even have the Google Now card which I think is always there to at least display the weather.
Other than that I can run any Wear apps just fine...
Is anybody currently using an Android Wear smartwatch with their 10 and if so, were there any particular steps you had to go through for it to work correctly?
To those of you still waiting on their device, it's worth it
Thank you in advance!

no problems here with LG G Watch R (Android 6.0.1)

Running Android Wear on my 10 and having it permanently connected to my Moto 360 Gen 2 with Android Wear 6.0.1. No problems on my side. Unless don't disturb is enabled I'm getting all notification. Thus everything works as expected on my end.
Sent from my HTC 10 using XDA Labs

anatole78 said:
Hi guys
I have had my HTC 10 for almost a week now and I've only just tried to connect it to a Huawei Watch.
The pairing goes well and the apps are synced to the watch no problem but even after enabling "Notification Access" for the Android Wear app, I am not getting any notification on my watch... I don't even have the Google Now card which I think is always there to at least display the weather.
Other than that I can run any Wear apps just fine...
Is anybody currently using an Android Wear smartwatch with their 10 and if so, were there any particular steps you had to go through for it to work correctly?
To those of you still waiting on their device, it's worth it
Thank you in advance!
Click to expand...
Click to collapse
Did you get this solved? I seem to be getting all notifications EXCEPT from the stock HTC mail app, even though they show up on the lock screen.

BladeRunner said:
Did you get this solved? I seem to be getting all notifications EXCEPT from the stock HTC mail app, even though they show up on the lock screen.
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Click to collapse
No issue here since I have flashed Android Wear 2.0 and even though it isn't quite stable, the notifications problem is solved

anatole78 said:
Hi guys
I have had my HTC 10 for almost a week now and I've only just tried to connect it to a Huawei Watch.
The pairing goes well and the apps are synced to the watch no problem but even after enabling "Notification Access" for the Android Wear app, I am not getting any notification on my watch... I don't even have the Google Now card which I think is always there to at least display the weather.
Other than that I can run any Wear apps just fine...
Is anybody currently using an Android Wear smartwatch with their 10 and if so, were there any particular steps you had to go through for it to work correctly?
To those of you still waiting on their device, it's worth it
Thank you in advance!
Click to expand...
Click to collapse
So after messing around with permissions and setting so that nature on my HTC, I then turned to the permissions section in settings ON THE WATCH. For some reason they were all disabled, so after manually enabling the permissions I needed I was instantly able to receive notifications on the watch.
I hope this helps, becuase I thought I had a bad phone/watch matchup until this was fixed.
Cheers!

dirt_squirrel said:
So after messing around with permissions and setting so that nature on my HTC, I then turned to the permissions section in settings ON THE WATCH. For some reason they were all disabled, so after manually enabling the permissions I needed I was instantly able to receive notifications on the watch.
I hope this helps, becuase I thought I had a bad phone/watch matchup until this was fixed.
Cheers!
Click to expand...
Click to collapse
Thanks a lot, just reverted back to Android Wear 1.5 and this solved the issue completely
Have a nice week !

no notifications but watch is connected

Since the latest Android Wear update a few days ago, my watch appears connected to my Honor 7, but I don't receive notifications anymore.
I can change the watchface from the phone, i can find the phone from the watch, so there is communication.
If I disconnect the watch, delete android wear from the phone, restart and do a new connect with the watch, it works again, i receive all notifications again. Until, I shut down the watch or restart the phone, then nothing again.
Resyncing apps via Android Wear on the phone does not help. Any clues?
Honor 7 with MM6.01 (b371) and M1D63M on watch.

fritsprive said:
Since the latest Android Wear update a few days ago, my watch appears connected to my Honor 7, but I don't receive notifications anymore.
I can change the watchface from the phone, i can find the phone from the watch, so there is communication.
If I disconnect the watch, delete android wear from the phone, restart and do a new connect with the watch, it works again, i receive all notifications again. Until, I shut down the watch or restart the phone, then nothing again.
Resyncing apps via Android Wear on the phone does not help. Any clues?
Honor 7 with MM6.01 (b371) and M1D63M on watch.
Click to expand...
Click to collapse
Interestingly I am experiencing the exact same at the moment.. Oddly enough it worked just fine yesterday, but not two days ago or today...

Thanks for replying, now at least I know this is not just me.

I am also having the same problem. I need to disconnect and reconnect several times in a day to get notifications. I thought the latest update was just security fix but i think it has messed up the core functionality as well.
for me, even the watch face cannot be changed from phone.

Funny I ignored this thread until it happened to me just today
Sent from my E6653 using Tapatalk

i'm going crazy....same issue happened to me!!! i'm looking forward to find a solution ASAP!!!

Same is happening to me. I've tried all of the above as well but no success keeping the notifications from disappearing.
Interestingly though, I also have an app installed called Feel the Wear which lets you set different vibrations on the watch for different types of notifications. I only use one custom vibration for hangouts. Whenever I get a hangouts message, I still get the custom vibration on the watch but the message itself doesn't hit the watch.
Sent from my Nexus 6 using XDA Free mobile app

Well, apparently this is becoming an issue. I don't think Sony is to blame, because it started just after the latest Android Wear update, my watch was working perfectly before that. Anywhere I can download a previous version? Then I will install that version and don't allow it to update for now until Google has fixed the issue........

Just this morning I received an update OTA on my watch to version M1D63X, but unfortunately no changes to the notification problem........

Just connected again with my z1 compact, works well, everything fine with the notifications. Therefore it must be something to do with the honor 7 or with mm6, because my z1 compact runs on lp5.1

Same on my watch + Xperia Z3 Compact. There must be some problems with Android Wear app, many of my friends have the same problem. Notifications work after reconnecting but not for a very long time.
Also incoming mails are notified a couple of times in a row for some time, f.e. I get banggood offers mail which is notified on the phone and on the watch, then in the next 5 minutes there goes another notification about the same mail, and again, and again... until I dismiss that notification. Drives me crazy so I just immediately swipe e-mail notification when it arrives (I don't want to block the app).
Hoping for a quick fix...

Every time this problem occurs I simply restart the watch and phone at the same time. Fixed the problem every time. Restarting the watch alone does not help.
Also can confirm that the watch indeed is connected to the phone, no notifications go through to the watch. Had a song successfully identified by Shazam on the watch while the problem was present...

After yesterday upgrade my OnePlus X to android 6.0.1 - Sony SW3 stops receiving notifications. There is info at android wear app, that synchronization was shut down and i have to restart phone to resolve that problem. After restart it works for some time and then the same problem. I think that some program is shutting down by android but i dont know where i can find it, and what it is. Anybody? App that sends notifications to watch?

Same with me. I only get the notification by the app Feel the Wear and having custom vibrations on Gmail, Whatsap and Facebook. But no notification on the watch itself. Also since the last 2 updates.

Since flashing a Nougat rom on my Nexus 6, I have been receiving all notifications on the watch. It's only been a few days but so far so good. Still not a fix for anyone stuck on MM but try flashing Nougat on your phone if you have the option.
Edit: I flashed a couple of different Nougat roms which requires two separate factory resets of the watch. not sure if that had anything to do with notifications coming through.