Hey!
I've had my Desire EYE for nearly one year, and have been quite satisfied with it. Earlier in January 2016 I decided to try rooting it, found some custom ROMs, tried those out as well. All seemed to be going well (rom installations all worked great!) until I discovered that any incoming phone calls would go straight to voicemail.
Mobile data still works, send/receive texts works, I can make calls no problem, but nobody can call me outside of a very small window of opportunity: for about ten seconds after I make a call, I can receive a call. After that, it's back to voicemail.
I'll be the first to admit that, while I've got a pretty firm grip on how desktop computers work, mobile electronics are still a bit foreign to me. Here's what I've tried:
Un-rooting and re-rooting
Flashing different custom ROMs
Flashing stock ROM to go back to when things worked
Going to an AT&T store, replacing the SIM card (i'm on my third sim card, no less!)
Calling AT&T support, disabling HD voice
I must be overlooking something, or have misstepped along the way somewhere. What other options should I try to explore? Or, what other details might I need to gather in order to diagnose this issue?
Strange indeed. Sounds more like a config thing than a software/hardware issue.
Have you tried turning mobile Internet off and see what happens? Or maybe manually selecting your carrier so it reapplies its settings?
Are you using a battery saving app like greenify or an xposed module?
For some reason you have something that rejects incoming calls while phone is in stand-by.
JuanArg said:
Strange indeed. Sounds more like a config thing than a software/hardware issue.
Have you tried turning mobile Internet off and see what happens? Or maybe manually selecting your carrier so it reapplies its settings?
Are you using a battery saving app like greenify or an xposed module?
For some reason you have something that rejects incoming calls while phone is in stand-by.
Click to expand...
Click to collapse
Whenever I flash a ROM, I've selected the option to do a full wipe. A few times, I've done that without restoring the backup from Google Play just in case some app was messing things up without me knowing.
A lot of the custom ROMs here have an option to install xposed, and I've always chosen to do that. Now that you mention it, I have no idea what xposed module is or does.
Also, when "configuring" Android after a fresh install, it asks me what my carrier is and I've specified AT&T. Is there another way to do this?
Edit:
Loosely related question: what would happen if I were to obtain someone else's "backup" and restore it to my device through TWRP? Do those backups affect configuration, as you suspected?
You could choose to full wipe from twrp instead of aroma. Wipe system, data, cache and dalvik cache and then flash your rom. It won't hurt and it might make a difference.
Xposed is a "platform" that allows you to modify and customize your device to your liking by installing different modules. I haven't had a great experience with it on marshmallow so I stopped using it. You could try not installing it and see if it helps.
To manually configure your carrier go to settings, mobile data. From there either set operator to automatic or choose AT&T.
When you restore a backup you are restoring settings, apps, sms, everything. That's why I suggested you to find a stock backup for your device and see if it changes anything.
I'd try all that from above and see if it makes any difference.
Next step would be a RUU, but before doing it I would try and see.
It's volte problem from att.
2 solutions. s off and flash international ruu or call att to deactivate the volte figure.
That's what I did, call them.
at&t was being more complicated than needed since i am under my parents phone line. i plan to just flash back to stock rom instead of going through all this trouble
Related
I have had this problem before, with no clear resolution, but I think I have narrowed down the circumstances.
When I am running stock or stock rooted, I have full sms capability. When I flash a ROM, I lose it. I have had full capability on it with custom ROM's but not anymore. Sprint told me it's probably a network thing, update prl, profile etc.. That doesn't work.
I always use Calkulin's format all tool and I always stick with Gingerbread ROM's.
I do no use GVoice, at all and I refuse to. The one time I tried, and it allowed me to receive texts but phone calls wouldn't work.
I found this thread -- http://forum.xda-developers.com/showthread.php?t=1284092 --- but it gives me FC's and I think I even lost root with it. It didn't solve my problem so I flashed after 5 minutes with in.
Any suggestions?
Personally what I would do is one click Odin back to stock el29. Odin a modem of your choice with clear phone efs checked, and allow it to reactivate with Sprint. Then try a ROM again after updating profile. Do it at your own risk of course. Clear phone efs wipes your nvram. NVRAM contains lots of low-level settings for your phone, including your Sprint phone #, Sprint data login, etc. It reactivated fine for me but SFhub said that it didn't work for someone else. Good luck.
Sent from my SPH-D710 using Tapatalk 2
See if you can get into recovery, if you can then reflash the rom and see if that helps
Hey guys,
So I googled this and looked this problem up on the thread and didn`t seem to find any answers and thats why I`m opening another one.
So anyways, I was initially running Highonandroid 0.3 and when I saw the new synergyrom, I decided to flash it (I made a backup before this). Flashing the new rom, it couldn`t register my network (Rogers canada) so I decided to revert back to my rom before.
After reverting back, I noticed that lte and texting works but calling and receiving calls no longer work. Every time I tried to call, it would just say call ended and on call logs, I notice it said call cancelled. I would like to try to fix this problem without resorting to reformatting everything because I backed it up to avoid such an issue to begin with.
I`ve checked my config and everything seems to be in place.
Anyone know the solution to fixing this?
Thanks!
new2androidbeginner said:
Hey guys,
So I googled this and looked this problem up on the thread and didn`t seem to find any answers and thats why I`m opening another one.
So anyways, I was initially running Highonandroid 0.3 and when I saw the new synergyrom, I decided to flash it (I made a backup before this). Flashing the new rom, it couldn`t register my network (Rogers canada) so I decided to revert back to my rom before.
After reverting back, I noticed that lte and texting works but calling and receiving calls no longer work. Every time I tried to call, it would just say call ended and on call logs, I notice it said call cancelled. I would like to try to fix this problem without resorting to reformatting everything because I backed it up to avoid such an issue to begin with.
I`ve checked my config and everything seems to be in place.
Anyone know the solution to fixing this?
Thanks!
Click to expand...
Click to collapse
That's really weird.. try resetting your APN's to default. Just press menu under APN. If that doesn't do anything, you should try a clean flash.. Wipe System/Data/Cache/Dalvik. I've never heard of this so it's probably a one off problem.
BAM1789 said:
That's really weird.. try resetting your APN's to default. Just press menu under APN. If that doesn't do anything, you should try a clean flash.. Wipe System/Data/Cache/Dalvik. I've never heard of this so it's probably a one off problem.
Click to expand...
Click to collapse
LOL after setting it to default, I lost my rogers APN thing and in fact, the menu changed too . Says System select and CDMA subscription now. So texting and my lte is gone atm.
I have tried wipe system and then restore and wipe everything and restore again and before booting back into the os, I cleared the cache and dalvik as well. This is pretty weird.
I'll restart and see if the APN default thing goes back to normal.
(ok so after rebooting it, i went to the settings and manually pressed by my rogers lte and data and texting works again but call still fails to work :/)
new2androidbeginner said:
LOL after setting it to default, I lost my rogers APN thing and in fact, the menu changed too . Says System select and CDMA subscription now. So texting and my lte is gone atm.
I have tried wipe system and then restore and wipe everything and restore again and before booting back into the os, I cleared the cache and dalvik as well. This is pretty weird.
I'll restart and see if the APN default thing goes back to normal.
(ok so after rebooting it, i went to the settings and manually pressed by my rogers lte and data and texting works again but call still fails to work :/)
Click to expand...
Click to collapse
I would say not to restore anything after wiping and reflashing.
BAM1789 said:
I would say not to restore anything after wiping and reflashing.
Click to expand...
Click to collapse
I lose everything though
Is this the only cure for it? I hate having to copy all my pictures, music, etc from my phone. And I have my stuff setup in a particular order... hate to do it all over again lol
new2androidbeginner said:
I lose everything though
Is this the only cure for it? I hate having to copy all my pictures, music, etc from my phone. And I have my stuff setup in a particular order... hate to do it all over again lol
Click to expand...
Click to collapse
Wiping data or factory resetting in recovery won't wipe your internal SD. You'll only lose app data and have to redownload all your apps.
BAM1789 said:
Wiping data or factory resetting in recovery won't wipe your internal SD. You'll only lose app data and have to redownload all your apps.
Click to expand...
Click to collapse
oh I had no idea lol ill try it now and then
(yep it works and when I restored it, calling worked again !)
First, I've had this issue since Build 6.8. I was hoping a Clean Install using Philz Touch Recovery v6.48.4, which is the latest, and selected Wipe Data and select Clean to install new ROM which Formats /data, /cache, /system. I also wiped Dalvik.
Once completed I did the following:
Clean Install of Slim-d2lte-4.4.4.build.7.0-OFFICIAL-5979
I then installed
Slim_full_gapps.BETA.4.4.4.build.7.x-190
Rebooted and waited for SlimKat to boot-up. WiFi/Data both full scale. Everything Restored just fine and things are running smooth.
Then after running a few errands outside of WiFi Range, I returned home within WiFi range only to find out that WiFi had not reconnected. It tells a WiFi connection is available but will not reconnect to it. So I go into Setting and select WiFi and tried to manually reconnect. It says connecting and then goes back to Saved Connection without connecting. This same thing on other WiFi connections such as McDonald's or other open WiFi Connections.
I then do a re-boot and everything is back to normal. WiFi connects without issue and again things are fine and running smooth.
Every time I leave WiFi range and then return within WiFi range, the problem re-occurs. A Re-Boot and everything back to normal.
One thing I've always noticed when doing a Clean Install as stated above, all of my previously stored WiFi connection are still there. Same on Ringtone/Notification Tones.
With the problem I'm having, could it be something that is not being wiped/cleared out during the Clean Install process. Or wondering if it could be somehow that the WiFi Radio has gotten corrupted.
I have also tried different Kernels but again the result is the same.
Hope this is not too much of a noob question and I have searched about everything I can think of. Wondering if anyone has had this problem or have any ideas of what could cause the problem.
I really hope I can get this figured out. Thanks
If you don't have to manually reconnect and enter your password, then its not being wiped. (Or you are restoring it from a backup.) Have you tested it after the clean flash, but before restoring anything? What are you restoring and how?
It sounds like a Rom issue otherwise and you should probably ask in the rom thread.
DocHoliday77 said:
If you don't have to manually reconnect and enter your password, then its not being wiped. (Or you are restoring it from a backup.) Have you tested it after the clean flash, but before restoring anything? What are you restoring and how?
It sounds like a Rom issue otherwise and you should probably ask in the rom thread.
Click to expand...
Click to collapse
First I don't know what I've missed wiping. When I say restoring, I'm referring to letting Google re-downloading everything from the Play Store.
I know the WiFi radio are in a different location but like you, when I do a Clean Install by formatting /data /cache /system and wiping dalvik, I wasn't expecting all the stored WiFi connections to still be there, but they are.
Its possible its being restored by Google's backup, but I don't use it myself so I'm not certain about that. Its also possible the rom may save the config file elsewhere. Again though, I don't use cm/aosp based roms so I'm not too familiar with any of their specifics.
Next time you try a clean flash, do not sign into google during setup. Instead go straight to testing wifi to see if it still remembers the connections. Do you have it set to auto connect to any open networks? If so you might want to turn that off.
Have you searched or asked in the roms thread yet? It might be a known issue or something a few others have encountered and know how to fix.
DocHoliday77 said:
Its possible its being restored by Google's backup, but I don't use it myself so I'm not certain about that. Its also possible the rom may save the config file elsewhere. Again though, I don't use cm/aosp based roms so I'm not too familiar with any of their specifics.
Next time you try a clean flash, do not sign into google during setup. Instead go straight to testing wifi to see if it still remembers the connections. Do you have it set to auto connect to any open networks? If so you might want to turn that off.
Have you searched or asked in the roms thread yet? It might be a known issue or something a few others have encountered and know how to fix.
Click to expand...
Click to collapse
Ya I don't sign into Google at the initial start up after the flash because my WiFi is no able to connect. I will double check the auto connect feature. But I having this issue with other 4.4.4 ROMs also because I tired however on those ones I am amvle to toggle WiFi on but in advanced it has the region set to Europe and when I switch it to Canada it doesn't want to save the change
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
monsai83 said:
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
Click to expand...
Click to collapse
Are these the APN codes you used(poster corrected a mistake in green text)? Looks like there is a different APN for prepaid /postpaid.
http://androidforums.com/threads/working-sprint-prepaid-apn-settings.920752/
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
monsai83 said:
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
Click to expand...
Click to collapse
I had an issue with something on my Virgin mobile 816 a5_chl a while back and a member @wxppro was very knowledgeable about APN settings and their intricacies. He had a MVNO 816 at the time with an APN issue and I bet he could help you with this as that was my best suggestion for a fix and it didn't help you.
See if you can direct him here to this forum so that if he can help out the info is here to help others as well. Good luck.
Not sure how much I can help. APN is a tricky business. If your APN settings disappear after some time, it is generally because the cellular network the phone connects to does not match the APN's MCC/MNC numbers. Or it could be the phone is in 3G mode (CDMA EvDo mode).
You can try these things:
Switch network types, from LTE to 3G, wait a minute, and then back to LTE. APNs do not show up in 3G mode. They only show up in LTE (or global) mode.
When you have the APNs show up, check the parameters are correct, you can do a "Restore to default" and then add the new one following that post.
Hope this helps.
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Techdude154 said:
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Click to expand...
Click to collapse
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Bigsupersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
thoctor said:
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Supersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
Click to expand...
Click to collapse
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
thoctor said:
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Click to expand...
Click to collapse
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
This is starting to scare me as well because I'm thinking of going back to stock once Marshmallow gets pushed to our phone to get my beats drivers back and this is making me think twice. Sorry your having so much trouble.
Click to expand...
Click to collapse
thoctor said:
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
Click to expand...
Click to collapse
seemed that way.
i took radio logs before and after it worked, and worked only on 3g, and it looked to me like the sim card responded differently to the ril after things were running right again.
mine might've been a special case, though, it came from ebay with no sim, and virgin had to go to a little effort to get it programmed when i installed the sim initially.
they also claimed for several days that the local Sprint tower was down for lte service.
---------- Post added at 10:37 PM ---------- Previous post was at 10:32 PM ----------
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Click to expand...
Click to collapse
tier 2 takes luck, time, many calls, and eventually you learn the answers to all the questions tier 1 outsourced from India asks so you can feed it to them so fast they want to shuffle you along. takes a couple of weeks to over a month to get to tier 2 and sometimes they have to be involved multiple times as well.
I've been dealing with virgin since 2009... replaced only two phones, eventually got the rest of the issues hammered out with persistence.
for a little while, twice, i had direct toll free numbers to American tier two even because my issues were so hard to solve. it didn't take too long for those numbers to be disconnected, though.
Hello, so here is my problem. I have been using Cyanogenmod 13 on my LG G3/ls990 for months now. Recently I needed a static IP address through Sprint. When they applied the static IP to my account, I was stuck on 3G, even though I mostly have LTE. Basically what I did was use an old stock rom backup to update my PRL/Profile. This brought back my LTE service. Then I reloaded my CM13 backup. Unfortunately, at first it didn't recognize my sim card, and then it only recognized 3G. Okay, so no problem, I decided I would just go back to the stock rom and clean install a new custom rom. Unfortunately, when I went back to the stock rom, it was also stuck on 3G and this time when I tried to update the PRL/Profile it didn't work, I am guessing because it already saw these as updated. So after a few chats with Sprint's tech support, I was able to get LTE to work again. She said a particular network configuration file wasn't working right, and she did something which was suppose to fix it. As instructed, I typed in code ##72786# after she did it, and LTE worked perfectly. Stupidly, I thought it would be as simple as reloading my CM13 backup. Yet it did it again when I loaded the backup, and now I am stuck on 3G again. Before this I didn't really connect the two together. Does anyone know what exactly is happening here? Tomorrow I plan to call Sprint again, to get them to fix the file, but is there a way I can do it myself, in case I have this problem again when I install a new custom rom? For example, if I go into ##Data# will I fix things by changing a setting in there or something? I hate having to talk to Sprint every time this messes up, and yeah, I know it was stupid of me to do the same thing twice, but it was a day apart and I forgot what I had done the first time. Hopefully whomever I talk to tomorrow can figure out what the woman I spoke with did, because she definitely knew what she was doing. Thank you for all of your help!
Update: Called Sprint they reset my network and I have LTE again. I am somewhat wary of installing a new rom but would like one for resolving performance issues and wifi tether. I downloaded an unofficial Lineage 15 Rom yesterday while I was on 3g only, but it couldn't find my sim. Is there a way to backup my current network settings?
Update 2: So I just tried a fresh install of Lineage 15 and it didn't work. First it recognized cell but no data. Then I went into data settings chose carrier settings that crashed, "android.com. [something]has stopped working" , the sim was unrecognizable after that and the carrier settings weren't there any longer. I backed up my EFS partition in the stock rom before installing, but then I was stuck on 3g even despite that. I called Sprint again, and got them to reset my network settings. Don't want to keep calling them though.
Anybody here with Sprint and a static IP that can recommend a ROM that will work and not mess up my network settings? I don't care if it is Marshmallow or Nougant, I just want something that doesn't overheat my phone and which I can have native tethering.
EDIT: I was able to install Fullmics and retain my LTE.