Streaks on display noticeable in sun. - T-Mobile Samsung Galaxy S6 Edge+

Has anybody else run into this?
I noticed it the other day when I was out in the sun. It is more prominent when viewing a white background. It looks similar to a phone screen that has suffered water damage, but my phone has never been exposed to water.
There are streaks of grey and white swirls in long squarish patterns. I looked it up and this has also been an issue for some note 5 users. It looks perfectly fine under normal conditions, but at certain angles with the brightness up or under the sun specifically, it is very noticeable.
My guess is uneven coating of glue on panel to glass maybe? I'm returning mine. They (tmo) at first tried to argue that I was past my 20 day deadline. I argued that this isn't a matter of preference but rather defect in workmanship or materials. Then they said to call insurance. Escalated it repeatedly until they agreed to send me a new one under warranty and I also refused to pay the 5 dollar fee, so they waved it. So if anybody else experiences this, just be firm and persistent. Still love t mobile. But business is still business.

Soured Lie said:
Has anybody else run into this?
I noticed it the other day when I was out in the sun. It is more prominent when viewing a white background. It looks similar to a phone screen that has suffered water damage, but my phone has never been exposed to water.
There are streaks of grey and white swirls in long squarish patterns. I looked it up and this has also been an issue for some note 5 users. It looks perfectly fine under normal conditions, but at certain angles with the brightness up or under the sun specifically, it is very noticeable.
My guess is uneven coating of glue on panel to glass maybe? I'm returning mine. They (tmo) at first tried to argue that I was past my 20 day deadline. I argued that this isn't a matter of preference but rather defect in workmanship or materials. Then they said to call insurance. Escalated it repeatedly until they agreed to send me a new one under warranty and I also refused to pay the 5 dollar fee, so they waved it. So if anybody else experiences this, just be firm and persistent. Still love t mobile. But business is still business.
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Click to collapse
Everyone has that issue... it's annoying to say the least and I make sure to tell everyone who has something positive to say about this phone that it has this issue because Samsung seems to think it's okay to release phones like this into the wild.

ssmr2t said:
Everyone has that issue... it's annoying to say the least and I make sure to tell everyone who has something positive to say about this phone that it has this issue because Samsung seems to think it's okay to release phones like this into the wild.
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Click to collapse
I got my replacement yesterday. This one has minor* blotches, but nowhere near as bad as the device I swapped for. I can live with this one, though I shouldn't have to.
This phone is fantastic, but I'm not so sure about any future devices. At least not amoled. My note 4 had uneven colors, and was very yellowish. I'm really not impressed with Samsung panels.

Okay now that the snow has cleared up and Denver is getting real sun... this isn't much better. Disappointed in QC. They should offer returns for other devices no questions asked. This is absurd considering the price. I love very thing about this phone, except this particular issue. It could indeed be my last samsung. Between this and the issues with SIM on the S4. Next time I think I'm going to go for a nexus.

Soured Lie said:
Okay now that the snow has cleared up and Denver is getting real sun... this isn't much better. Disappointed in QC. They should offer returns for other devices no questions asked. This is absurd considering the price. I love very thing about this phone, except this particular issue. It could indeed be my last samsung. Between this and the issues with SIM on the S4. Next time I think I'm going to go for a nexus.
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I suggest you have a look at the nexus 6p forums, they are plagued with issues. From wifi, Bluetooth and the thin tin foil build quality aka bending. You ll be running back to Samsung lol

malek777 said:
I suggest you have a look at the nexus 6p forums, they are plagued with issues. From wifi, Bluetooth and the thin tin foil build quality aka bending. You ll be running back to Samsung lol
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Damn. I just want a flagship that is by merit worth the money. I'm looking at the S7 edge. But I'm for sure going to have to take it outside and look at it before I purchase.
These phones are way too expensive to have issues like this be so prevalent. That's just crazy.

Soured Lie said:
Damn. I just want a flagship that is by merit worth the money. I'm looking at the S7 edge. But I'm for sure going to have to take it outside and look at it before I purchase.
These phones are way too expensive to have issues like this be so prevalent. That's just crazy.
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Click to collapse
I'm still debating whether to upgrade or not. The s7 edge and the s6 edge plus are way more similar than different. I wish google would make a phone that has the same build quality as the s7 edge or s6 edge plus with vanilla android. Phones are getting way too expensive. The s7 edge in Canada is 1000 dollars lol

malek777 said:
I'm still debating whether to upgrade or not. The s7 edge and the s6 edge plus are way more similar than different. I wish google would make a phone that has the same build quality as the s7 edge or s6 edge plus with vanilla android. Phones are getting way too expensive. The s7 edge in Canada is 1000 dollars lol
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Click to collapse
I went and played with one. I think I'll be upgrading.

Soured Lie said:
Has anybody else run into this?
I noticed it the other day when I was out in the sun. It is more prominent when viewing a white background. It looks similar to a phone screen that has suffered water damage, but my phone has never been exposed to water.
There are streaks of grey and white swirls in long squarish patterns. I looked it up and this has also been an issue for some note 5 users. It looks perfectly fine under normal conditions, but at certain angles with the brightness up or under the sun specifically, it is very noticeable.
My guess is uneven coating of glue on panel to glass maybe? I'm returning mine. They (tmo) at first tried to argue that I was past my 20 day deadline. I argued that this isn't a matter of preference but rather defect in workmanship or materials. Then they said to call insurance. Escalated it repeatedly until they agreed to send me a new one under warranty and I also refused to pay the 5 dollar fee, so they waved it. So if anybody else experiences this, just be firm and persistent. Still love t mobile. But business is still business.
Click to expand...
Click to collapse
I am so glad someone else pointed this out, as I was driving myself crazy trying to think if I had done something to it. It is truly unfortunate that they would consider this satisfactory build quality.
In a weird way, this thread has provided me with a scintilla of closure. I love this phone, but I -- like you -- cannot justify the price with the workmanship.

Higgs_Boson said:
I am so glad someone else pointed this out, as I was driving myself crazy trying to think if I had done something to it. It is truly unfortunate that they would consider this satisfactory build quality.
In a weird way, this thread has provided me with a scintilla of closure. I love this phone, but I -- like you -- cannot justify the price with the workmanship.
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Click to collapse
I thought maybe I did something to damage it as well until I got a second and third one. So no, you aren't crazy, nor did you do anything to it. Just an amazingly absurd QC issue on Samsung's part. I blown away by the lack of quality control and that they would even release these. Its sad because it is a beautiful phone.

I noticed the same thing with my device in bright sunlight! It's really only noticeable outside, which is very weird. Anyway, it didnt bother enough to make a fuss about it, but I'm getting the S7 edge today, so... water under the bridge at this point

Related

Can I swap my 002 for 003 if its a bit banged up? (pics link inside)

I have 002 Novatec that I purchased from Radioshack on June 4th at 6am here in Salt Lake City,Utah. My question is, I've banged it up a tad bit and was wondering if I bring it in (unrooted/stock of course) to radioshack and explain to them why I want to be put on the waiting list for a new one (30 fps cap, purple hue,not as bright as 003s) and maybe even show them the comparison picture of the 002 to the 003, and they deny me, do I goto sprint next or call HTC or keep trying?
http://tund.imgur.com/evo
i was under the impression that you could return it w/in 30 days for whatever reason. at least, that's what Dan says in his commercials.
or you could just tell em that you get crappy service inside your house so what's the point of having a phone you can't use at home.
healthpellets said:
i was under the impression that you could return it w/in 30 days for whatever reason. at least, that's what Dan says in his commercials.
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Click to collapse
the thing is,.. the screen has 2 minor scratches,kickstand is scratched up a wee bit, the camera lense has a scratch or two but not right in front of the lens just off to the sides, and the corner has a ding, can I return it in that condition? I will post screens soon!
healthpellets said:
or you could just tell em that you get crappy service inside your house so what's the point of having a phone you can't use at home.
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Click to collapse
crappy 4g service mind you, but thats what wifi is for
If it been less then 30 days your fine. Even if its been a few days over they can still do it. They might charge a restocking fee, but they can waive it. just be firm when handling those lovely radio shack employees.
Pics: http://tund.imgur.com/evo
Its 30 days if the phone is in perfect shape they have to take it back. If it isn't, like yours, then your taking your chances, you may have to plead/grovel.
Good luck!
-------------------------------------
Sent from my god phone.
mrono said:
Its 30 days if the phone is in perfect shape they have to take it back. If it isn't, like yours, then your taking your chances, you may have to plead/grovel.
Good luck!
-------------------------------------
Sent from my god phone.
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Click to collapse
Hmm so crappy signal inside buildings/home might defeat the fact that my phone is a bit thrashed?
Damn,
Did you drop it into a pile or rocks or something?
Getting paid $8/hour they probably won't care... YMMV
Wayno-san said:
Damn,
Did you drop it into a pile or rocks or something?
Getting paid $8/hour they probably won't care... YMMV
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Click to collapse
Dunno, i brought it in couple weeks ago and showed the dude that sold me the phone the scratches on the screen, he was like dunno if we will be able to accept that phone, so I guess im stuck with it,.. which isnt a bad thing for me, just my wallet. So the question now i guess is, can I convince these RS guys to exchange my 002 with an 003 and hope I get an epson screen? I will be going straight to ZAGG HQ here in Salt Lake to have them install thier Invisshield since I'm so clumsy at it, if I do get a new evo.
You're still within 30 days, so even if RadioShack won't take the phone back can't you still cancel your service, or get a cheap dumbphone and change your plan accordingly? You can always sell your Evo on Ebay or something then.
EDIT: since the OP changed his original question, this post is no longer relevant
Probably depends who you talk to and how nice they are. Some Radioshacks will inspect the phone more in-depth than others. Basically you are wanting to exchange a nicked up phone for a new one. "30 fps cap, purple hue,not as bright as 003s" are not really considered defects. Unless you bought the warranty from them that covers wear and tear, then it's gonna be a hit or miss.
edit: I just skimmed your pictures and those are some pretty bad nicks. I thought it was just light surface scratches here and there. Good luck, but I'll be pretty damn surprised if they took that back.
Seriously?
gthing said:
Seriously?
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Click to collapse
+10000000
Outside of just not taking care of your equipment your only real reason is from what you have read on the internet. You actually have no legitimate reason to return the phone. You probably never notice any difference until you read about it. It hasn't been proven with enough comparisons which panel is better or brighter. Now some are sticking with the nova panels. Tweaks are being done as well.
Funny you mention a refund due to it being heavy on the wallet yet you would take an 003 with epson if you had a chance.
Please don't post a complaint about how horrible customer service is when they don't fullfil your request.
Sent from my PC36100 using XDA App
I really don't get how people can't take care of their expensive equipment.
If anything, try to go to a Sprint retail store and see if they'll let you swap over or do a dumbphone swap then get on the list for the rev0003. Considering your lack of care for your equipment, your odds are low. It would cost them money to take your phone back since they'd have to replace the screen and camera lens.
mrmomoman said:
Outside of just not taking care of your equipment your only real reason is from what you have read on the internet. You actually have no legitimate reason to return the phone. You probably never notice any difference until you read about it. It hasn't been proven with enough comparisons which panel is better or brighter. Now some are sticking with the nova panels. Tweaks are being done as well.
Click to expand...
Click to collapse
Serious? -10000000. The reason I even began searching these forums was for a fix to the sluggish performance. This is not my first android phone. I've had an Incredible with Verizon and borrowed my cousin's N1 for a few days while waiting for the Evo to come out. Now that there is a psuedo fix for the fps issue, a real fix that doesn't break and FC everything is imminent. But a brighter screen with richer truer blacks and no screen seperation? Nobody knew the 003 were brighter with richer blacks untill the screen shot comparison.
I could tell immediately that the EVO had fps issues, the scrolling would glitch out and skip, the app drawer, the overall fluidity felt like something was holding it back, htc. I tried out the fix and man the evo blazes! Can't wait till they perfect it!
mrmomoman said:
Funny you mention a refund due to it being heavy on the wallet yet you would take an 003 with epson if you had a chance.
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Click to collapse
Who Wouldn't? I'm paying for it, I want the best, just like the next guy.
mrmomoman said:
Please don't post a complaint about how horrible customer service is when they don't fullfil your request.
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Click to collapse
I will do whatever I please.
cosine83 said:
I really don't get how people can't take care of their expensive equipment.
If anything, try to go to a Sprint retail store and see if they'll let you swap over or do a dumbphone swap then get on the list for the rev0003. Considering your lack of care for your equipment, your odds are low. It would cost them money to take your phone back since they'd have to replace the screen and camera lens.
Click to expand...
Click to collapse
At the time of purchase that Radioshack did not have any screen protectors and only a universal smartphone body glove clip on case which is pretty dam useless,added unnecessary bulk to the phone and did not give me access to any of the buttons. It was just a holding case.
There were no limited edition Seidio Innocase Active Cases. Though I agree I am partly to blame for not babying it until suitable protection was available, one of the first threads I read was about how the phone had Gorilla Glass which seems like bs due to how easy it is to scratch the screen. =\
gthing said:
Seriously?
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Click to collapse
My dad can beat your dad, wanna fight about it? Meet @ Radioshack next to the Subway in Taylorsville. I shall have made a makeshift sword for my evo and we shall have a battle to the death in front of RS employees. LOL
thats pretty banged up within 30 days haha

Horrible experience today at the AT&T store (GAPGATE)

First things first i'm glad to say that i'm a new Note 4 owner and god it feels good to be back (came from a iPhone 6+ and a G3 before that). So today i went to a local AT&T corporate store wanting to get the black Note 4 on the AT&T next plan. To my dismay they only had the white ones in stock and after having two white phones i wanted something else. I got the phone and i knew it was love at first sight. About 30 minutes after leaving the store i noticed at the very bottom of the screen there was a gap that stuck out like a sore thumb (bottom left). Being an expensive device i was unhappy so i decided to take it back to see if they could exchange it.
Long story short they acknowledged that there was a gap however they said that "all of their batches" had this problem and when i asked if they could bring one out to show me they quickly denied my request and told me to try a different store and that if i wanted to return it i could, but would be charged a $35.00 restocking fee I left the store infuriated and called AT&T directly and told them what was on my mind. Luckily the representative was VERY understanding and very nice her manager was also standing behind her and also agreed it was outrageous that they tried to charge me a restocking fee considering i just bought the phone less than an hour ago and that they would credit me $35.00 to my account in case i got charged.
I went to a second AT&T store and they weren't helpful either but at least they brought out two other devices showing me that there were gaps (not noticeable like mine though) the AT&T representative stayed on the phone the whole time listening to my conversation with the store manager and representative. She was nice enough to let the store know that her and her manager were standing by my side and that they wanted me to be happy with my purchase. At that point i decided that i wanted a black Note 4 considering it hides everything better. Unfortunately they didn't have any and i was referred to a 3rd store. Luckily that store had 1 left and the guy who helped me understood and saw the gap and exchanged it out for me within seconds!
Happy to hear you eventually got everything sorted. It's unfortunate that AT&T stores vary so much from each other, let alone have different decisions from the "big guys" over the phone. Has a similar issue with my Note 3. I simply believe they choose to go this route with deflecting problems and telling you you have to pay a fee because they know people will fall for it. Glad you got it worked out, and the exact phone you wanted!! The black looks much better in person to me anyways.
I hadn't noticed the gap at the bottom on my white Note until reading your post lol. Still doesn't bother me but glad you got yours resolved. I was considering getting rid of the white at first because the back was noticeably more slippery than that in the black. I almost wonder if it was worse than the Note 3's difference in texture. But then I had the bright idea to see what it looks like with the grayish flip cover and man there's something gorgeous about the white contrast in between the grey covers. Either way, awesome devices.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
i dont have any gaps on mine. I guess i'm lucky? When I got the phone, i looked at the gaps and actually said to myself "this is what people were complaining about"?
what is this gap you guys are talking about? can anyone please take a pic? thanks
lurch0101 said:
what is this gap you guys are talking about? can anyone please take a pic? thanks
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i dont have a pic because my device is fine (there might be pics online) but basically, the gap between the screen and the frame around the edge was large for some people to handle.
nyydynasty said:
i dont have a pic because my device is fine (there might be pics online) but basically, the gap between the screen and the frame around the edge was large for some people to handle.
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Now that you mention it, I kind of see it but nothing that warrants a replacement. thanks
Sorry to hear about your bad experience.
I just had a great experience at the AT&T store.
The sales consultant who helped me was courteous and knowledgeable.
Just happy that I was able to pick one Note 4 unit up today after being disappointed yesterday at the BestBuy as my preorder unit wasn't available. I also got $100 credit for turning an old iPhone 4 in for a trade up deal.
What a great phone!
This entire thread is stupid because there is no such thing as a "gapgate" issue. (1) YES, there is a slight, minuscule gap found on ALL Samsung Note devices. (2) This is BY DESIGN and intended. (3) ALL Note's have featured this purposefully-made gap, since the Note 2, and it is detailed in the OWNER'S MANUAL of the Note 2, Note 3, and now Note 4. (4) No one paid the gap any attention since it's barely noticeable, until the CrApple bendgate scandal came into play. Magically, CrApple aficionados tried to find something to fault Samsung/the Note on, and somewhere they found that tiny gap. (5) The gap is NEEDED so that when the phone heats up and the glass naturally expands, it can do so without any harm. Without the gap, the glass will expand and CRACK. Also, the gap is needed to prevent damage when the phone is dropped. If the glass was welded to the side of the phone (almost impossible) the glass will almost certainly shatter when you drop it. Samsung has stated in the manual, that the gap can be more noticeable on certain side of the phone (varies by device), and on some phones it's not even noticeable. Enjoy your phones and stop obsessing over something so asinine and trivial.
lurch0101 said:
what is this gap you guys are talking about? can anyone please take a pic? thanks
Click to expand...
Click to collapse
there are no gaps on mine either. not sure what these guys are seeing.
This for the most part is hogwash! If everyone stops to read the manual it actually points out that this is by design. Case closed!
Sent from my SAMSUNG-SM-N910A using Tapatalk

light leak? should I return?

Just got my note 7 in the mail. Looks amazing. However I do see the light around the sides hitting the metal bezel and on the top right there's a bit more of a gap and I'm actually able to squeeze the screen closer to the bezel and close the gap. Is this normal? I can fit paper in between quite a bit too
Why won't this XDA app let me upload pics! Keeps saying network error.
The gap is a manufacturing intention according to the user manual, page 228. I guess it depends on your expectation and willingness to take the Note as it is. Mine is sealed on the replacement, I feel that Samsung made mention of the gap in the user manual to cover manufacturing tolerances this time around.
I think this because the S7 Edge and S6 Edge+ had wide ranging display fitments between identical models, in my experience.
Can you slide a piece of paper inside?
With the rush to get replacement units out, I expect the defect rate will be higher than usual. You should do an exchange, otherwise you'll have crap under that screen eventually.
Sent from my SM-N930T using Tapatalk
I dont think that gap is normal, I'm looking at my device right now and I can tell you there shouldnt be a gap large enough for paper to get through, or that will be some low level IP68 rating...
God I'm pissed. Why can't I upload pics on here? Yes I can fit paper through all around. Only top right spot can I push the screen and close the gap a bit. I called Verizon and they won't ship me out a new one unless I pay $215 again. Upgrade crap. I can't afford another $215 our of my account and wait 10 days for a refund!
Ya that's BS. If that were to happen to me I'd walk into my retailer and demand a new unit especially when it's still under warranty. To me it would clearly be an imperfect device and when I'm paying that much money for it I expect the best it can be.
alltaken123 said:
The gap is a manufacturing intention according to the user manual, page 228. I guess it depends on your expectation and willingness to take the Note as it is. Mine is sealed on the replacement, I feel that Samsung made mention of the gap in the user manual to cover manufacturing tolerances this time around.
I think this because the S7 Edge and S6 Edge+ had wide ranging display fitments between identical models, in my experience.
Can you slide a piece of paper inside?
Click to expand...
Click to collapse
Yeah i can slide paper inside but it stops a few mm in and doesn't extend so I can see it under the screen or anything. Only the top right can I push the screen down and close the gap more. Everywhere else is tight but can still see light reflecting off bezel. Idk if that's normal or not. At this point idk what to do. I can't even upload pics on here.
NIKKOTUASON said:
Ya that's BS. If that were to happen to me I'd walk into my retailer and demand a new unit especially when it's still under warranty. To me it would clearly be an imperfect device and when I'm paying that much money for it I expect the best it can be.
Click to expand...
Click to collapse
I'm an hour and a half from any Verizon store...
Sounds like many others that had this on their devices. Not that i'm trying to erode your annoyance, it's your perception - but yeah, the gap is normal to a point in this Note version.
Chadly said:
I'm an hour and a half from any Verizon store...
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Good luck man hopefully all goes well and you get a device you're happy with. If they give you another one I'd inspect it in store too.
Why the hell can't I upload a pic of the gap...tried with the note and my s6... says network error.
Here is the original thread on the topic:
http://forum.xda-developers.com/note-7/help/please-check-phone-build-quality-issue-t3451813
Idk what to do at this point. I bet most of them have somewhat of a gap. Maybe I should just keep it.
Have a read of that thread, it's perfectly normal on some units and doesn't affect the device. If you're worried, give it a bath and take action in these early days. Enjoy your phone, it's stunning and I'm sure it's water resistant still.
Okay. Im feeling better about it after reading that thread.... the neo hybrid case I order will cover up the leaks anyway...
So I shouldnt worry that one spot of the gap(top right) I can pinch and see the gap decrease a bit? I cant do this to any other spot.
Just upload to an image host site and post a link...
I would try out the device in water, it's likely very well sealed but will give you peace of mind, if it fails, new device, otherwise it's a device you know is perfectly fine.
alltaken123 said:
I would try out the device in water, it's likely very well sealed but will give you peace of mind, if it fails, new device, otherwise it's a device you know is perfectly fine.
Click to expand...
Click to collapse
What if it fails and it's ruined and they won't give ne a refund?

loosening hinge

Is anyone else noticing that the hinge has some play in it when the device is closed.
Should I be worried about this. Only had it a week so could return back to At&t before the 14th day. Wanted to see if anyone else is experiencing the same thing?
I don't have any play in the hinge when closed and I've had the Fold almost a month now. I'd say return it back to AT&T before the return policy and exchange it just for peace of mind and what seems to be a factory defect.
The hinge becomes loose over a period of time, and when closed, the plastic trim around the inner screen creaks. I've gone through 3 folds and they all had this issue.
https://youtu.be/SM16qNWaTUI
AfroCreame said:
The hinge becomes loose over a period of time, and when closed, the plastic trim around the inner screen creaks. I've gone through 3 folds and they all had this issue.
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Click to collapse
Did you return it. I still have a few days before my 14 days are up. Thinking of returning it.
Who cares lol.
You think I'm gonna return my $100K Mercedes when the gear shift starts feeling different? No you deal with it. It's a physical part...
VeryCoolAlan said:
Who cares lol.
You think I'm gonna return my $100K Mercedes when the gear shift starts feeling different? No you deal with it. It's a physical part...
Click to expand...
Click to collapse
What if your check engine light comes on? Just deal with it because it's a light?
As far as the noise, I'm now on my 4th fold and all but the newest one makes the creaking noise. It's the nature of the beast. I don't like something that cost $2k to sound like something that costs a fraction of that, but for now, that's the price to pay. For me, the noise doesn't bother me enough to part with my Fold. There are too many great things about the phone that I'm not willing to give up lol
VeryCoolAlan said:
Who cares lol.
You think I'm gonna return my $100K Mercedes when the gear shift starts feeling different? No you deal with it. It's a physical part...
Click to expand...
Click to collapse
Cool guy my 100k mercedes! Actually it a mechanical part.
AfroCreame said:
What if your check engine light comes on? Just deal with it because it's a light?
As far as the noise, I'm now on my 4th fold and all but the newest one makes the creaking noise. It's the nature of the beast. I don't like something that cost $2k to sound like something that costs a fraction of that, but for now, that's the price to pay. For me, the noise doesn't bother me enough to part with my Fold. There are too many great things about the phone that I'm not willing to give up lol
Click to expand...
Click to collapse
do you think theres a chance your 4th one doesn't make any noises because of the "1st batch blues" for any tech devices?
maybe possibly you have a 2nd or 3rd batch phone?
thanks for the update though, that loosening hinge was really putting me off from buying the phone.
sucks to see that quality control is still a little random, even after all the delays.
I get a strange noise too when closed thinking of contacting samsung about this in a few days no rush bought of ebay like new no marks £1190 it was either that or the whopping £1,900 from samsung so a good saving with the buds.

Screen Crease

Prior to the release of the Galaxy Fold I held a high interest in the device, it looked to be the next evolution in smartphones and in some ways it is on the cutting edge. On an International flight the guy sitting next to me allowed to examine his Fold Device. My first impression was this is pretty slick until I unfolded it. I had suspicions the display wasn't going to be the seamless beauty seen in the promotional videos Samsung distributed prior to it's release. I didn't ask the user how long he had the device but it had only been released a few months earlier. Maybe it's just me but the crease running down the middle of the display is very pronounced and tough to ignore. Here's Samsung's official statement regarding the crease.
"You may notice the crease at the center of the main screen due to characteristic of new Polymer material but it is a normal characteristic of device designed for the Infinity Flex Display. It will not affect the display’s quality"
"You may notice the crease" You'd be blind if you didn't notice it and I'm curious about their definition of the quality of the display.
I held off on acquiring a Fold and happy I did based feedback I've read. Also I was surprised to read Samsung is releasing the Fold Special Edition which is identical to the current Fold for $1,090 USD. That's close to half the price of it at release! A big price reduction is concerning but understandable since the device had a number of quality issues, hopefully Samsung has addressed most of these.
My biggest deal killer is the crease so my question is how bad is it for people using it as their daily driver? Any word the soon to arrive Fold 2 has improved on this obvious blemish? I know if I dropped two stacks on a smartphone I might be hesitant to throw shade on it but seriously, how bad is the crease?
no disrespect, but ill be blunt here.
you dont have a clue about what you're talking about, you're just scared to throw down "2 stacks". looking for small excuses to keep yourself from pulling the trigger.
you're letting all the stupid reviews from the big "reviewers" (most of them who are useless), influence your views.
it seems like you did less with it in your hands than at a samsung experience store which is a shame.
if you had actually turned on the screen, turned up/down the brightness to suit the atmosphere, it would be evident that the crease you call an "obvious blemish" is pretty much no where to be seen.
once you tilt the phone, then yes, you can see it, but who uses their phone tilted?
you sound so sure in your post, yet your lack of knowledge is all telling.
fyi, that special edition you talk about? its rumored to have the same design as the first fold, with this years processor. it has nothing to do with the z fold 2.
the z fold 2 should be at the same price as the fold, possibly a tad bit higher.
good luck with waiting for the fold to be perfect, quite a few years away, probably never id assume.
_sC said:
no disrespect, but ill be blunt here.
you dont have a clue about what you're talking about, you're just scared to throw down "2 stacks". looking for small excuses to keep yourself from pulling the trigger.
you're letting all the stupid reviews from the big "reviewers" (most of them who are useless), influence your views.
it seems like you did less with it in your hands than at a samsung experience store which is a shame.
if you had actually turned on the screen, turned up/down the brightness to suit the atmosphere, it would be evident that the crease you call an "obvious blemish" is pretty much no where to be seen.
once you tilt the phone, then yes, you can see it, but who uses their phone tilted?
you sound so sure in your post, yet your lack of knowledge is all telling.
fyi, that special edition you talk about? its rumored to have the same design as the first fold, with this years processor. it has nothing to do with the z fold 2.
the z fold 2 should be at the same price as the fold, possibly a tad bit higher.
good luck with waiting for the fold to be perfect, quite a few years away, probably never id assume.
Click to expand...
Click to collapse
"You're just scared to throw down 2 stacks"
Wow, a certified mind reader! Money is only a problem when you don't have any...
"If you had actually turned on the screen"
YOU have no clue what you're talking about, the device was powered up. I spent at least 20 minutes using controls and features.
"Once you tilt the phone, then yes, you can see it, but who uses their phone tilted"
The crease was visible regardless of the viewing angle.
"You're letting all the stupid reviews from the big "reviewers" (most of them who are useless), influence your views"
So the "reviewer's" are useless and I should disregard them and put my faith in YOU?
Next time you respond to a post do everyone a favor, stick to what you KNOW, not what you ASSUME! You contributed very little to my inquiry about the crease, instead tossing around childish insults. Very inappropriate in this forum, get a grip or zip it!
Easy now guys. While it's ok to disagree, lets do it in a civil and respectful manner. Thank you.
--Badger50
I you have the money and you are fine with the small front display, it will easily be your daily phone.
For me, it's also a perfect desktop replacement, too.
Samsung shipped my Fold 5G with free buds and an assurance for a display replacement with worldwide premium concierge service.
varcor said:
the device was powered up. I spent at least 20 minutes using controls and features
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Click to collapse
hmmm.. so you spend 20 mins with the fold, and in your eyes, now you've experienced the fold. YET, you still come to a forum and say "how bad is the crease?"
makes no sense to me.
varcor said:
Next time you respond to a post do everyone a favor, stick to what you KNOW, not what you ASSUME!
Click to expand...
Click to collapse
LOL. its funny how you completely fail to realize i actually own a fold. since day 1 actually. "stick to what i know." LOL
varcor said:
You contributed very little to my inquiry about the crease, instead tossing around childish insults. Very inappropriate in this forum, get a grip or zip it!
Click to expand...
Click to collapse
what were my first 7 words?
what childish insults? did i swear at you? did i call you names?
samsung unpacked is coming at the beginning of august. the z fold 2 should be announced there.
you'll have yet another year to think about if you want to drop two stacks or not.
good luck
ProEDL said:
I you have the money and you are fine with the small front display, it will easily be your daily phone.
For me, it's also a perfect desktop replacement, too.
Samsung shipped my Fold 5G with free buds and an assurance for a display replacement with worldwide premium concierge service.
Click to expand...
Click to collapse
Thanks for the helpful input. With respect to the Display Replacement, any information as to whether or not Samsung would offer warranty replacement for a visible crease? It would seem they won't, implying it's a known defect they can't yet address. That's my biggest issue. Font Size can be increased, in doing so does it alter the symmetry of the entire display composition? Also, which model are you using? I'm leaning towards a Fold 2 variant of the SMF9070.
From my point of view of owning the phone, the crease does not bother me in the slightest, I literally don't even notice it any more. Everyone has mentioned the crease in all reviews and most also say within a day of using it you don't even notice that it is there
I've also added a screen protector to the front screen and the folding screen which keeps it clean and fresh (can be peeled off it needed), I also have the free screen replacement within the first 12 months.
In terms of the quality of the display I can't fault it, colour accuracy is very good as well as low light, it's very easy to view in sunlight as well. The hinge is very solid and I don't feel like I have to baby the device when using it.
You seem more hung up on the crease so just to say again, I literally forget it is there when I am using the device, it doesn't impact the phone at all. A visible crease is not a defect, it's there by design for the folding screen, don't forget this is new technology, it's likely the next few versions will have this crease, maybe it will get slightly better as they go forward.
In terms of font size, I have changed the dpi to 712 in developer setting and that works well for me, that's my sweet spot for using the phone.
With the larger front screen on the Fold 2, I would highly recommend picking that up when it's released. However if you are hung up on a crease on the screen, you might be best just getting say the new Note 20 and sticking with a normal form factor. For new technology, there has to be a small compromise for early generation products.
yetiweston said:
From my point of view of owning the phone, the crease does not bother me in the slightest, I literally don't even notice it any more. Everyone has mentioned the crease in all reviews and most also say within a day of using it you don't even notice that it is there
I've also added a screen protector to the front screen and the folding screen which keeps it clean and fresh (can be peeled off it needed), I also have the free screen replacement within the first 12 months.
In terms of the quality of the display I can't fault it, colour accuracy is very good as well as low light, it's very easy to view in sunlight as well. The hinge is very solid and I don't feel like I have to baby the device when using it.
You seem more hung up on the crease so just to say again, I literally forget it is there when I am using the device, it doesn't impact the phone at all. A visible crease is not a defect, it's there by design for the folding screen, don't forget this is new technology, it's likely the next few versions will have this crease, maybe it will get slightly better as they go forward.
In terms of font size, I have changed the dpi to 712 in developer setting and that works well for me, that's my sweet spot for using the phone.
With the larger front screen on the Fold 2, I would highly recommend picking that up when it's released. However if you are hung up on a crease on the screen, you might be best just getting say the new Note 20 and sticking with a normal form factor. For new technology, there has to be a small compromise for early generation products.
Click to expand...
Click to collapse
This is great input, thanks for sharing your experience. As mentioned I did have an opportunity to demo the Fold but it's the only one I've used to date. On this particular device the crease wasn't subtle, it would be difficult for most to ignore. Not sure what the owner's usage patterns are or other measures he may have employed. It's possible he used a screen protector which enhanced the crease, I didn't ask. When the Fold 2 is released I'll spend some time with it. I don't expect a virtually creaseless display but I would be very disappointed if it was similar to the one I've used.
I'm thinking it should look more like the flip which is less pronounced in video; I've not had a personal fondling of either so my view's here are strictly vicarious. I'm pretty sure I'm in though, I talked myself into it for round one but eventually bailed out with the delays. This time I'm hopeful the launch wont give me enough time to get antsy and I'm make it to pay dirt. Just got to find out about root...
I have had the fold for months, there is a crease, doesn't bother me at all, your mileage may vary!
I have the Fold and I never see the crease when used in front of me, you only see it when you're about to close it looking at it on an angle. It's not a problem at all, and trust me I'm very fussy with smartphones. It's not a deal breaker.
yetiweston said:
From my point of view of owning the phone, the crease does not bother me in the slightest, I literally don't even notice it any more. Everyone has mentioned the crease in all reviews and most also say within a day of using it you don't even notice that it is there
Click to expand...
Click to collapse
thank you. exactly what i said.
basic086 said:
I have the Fold and I never see the crease when used in front of me, you only see it when you're about to close it looking at it on an angle. It's not a problem at all, and trust me I'm very fussy with smartphones. It's not a deal breaker.
Click to expand...
Click to collapse
gotta love affirmation

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