I forgot my Google password andi reset my phone so now I can't get through the phones gmail login and I can't use it. I saw videos where I can use an otg cable but it didn't work because it wasn't going into the file browser so I can't install the app that bypasses it. Also is there any way I can do it using my computer and adb commands or whatever they're called. If I can't fix it my self should I take the phone to T-Mobile I bought the phone this month and I think they should be able to fix it or replace/exchange it.
xjumpman45 said:
I forgot my Google password andi reset my phone so now I can't get through the phones gmail login and I can't use it. I saw videos where I can use an otg cable but it didn't work because it wasn't going into the file browser so I can't install the app that bypasses it. Also is there any way I can do it using my computer and adb commands or whatever they're called. If I can't fix it my self should I take the phone to T-Mobile I bought the phone this month and I think they should be able to fix it or replace/exchange it.
Click to expand...
Click to collapse
All Android phones require a Gmail account. Replacing the phone will not fix your issue. Go to Gmail.com on your computers browser and go through the Google forgotten password link or just create a new account. This is not an XDA issue it is a Google support issue.
jmc302005 said:
All Android phones require a Gmail account. Replacing the phone will not fix your issue. Go to Gmail.com on your computers browser and go through the Google forgotten password link or just create a new account. This is not an XDA issue it is a Google support issue.
Click to expand...
Click to collapse
Well I don't know my account details so that won't work for it. Do I do the method with the otg cable and installing an app that bypasses it. I get stuck where you put the USB into the phone and the file browser is supposed to start up, but for me the browser doesn't start up.
xjumpman45 said:
Well I don't know my account details so that won't work for it. Do I do the method with the otg cable and installing an app that bypasses it. I get stuck where you put the USB into the phone and the file browser is supposed to start up, but for me the browser doesn't start up.
Click to expand...
Click to collapse
Gonna be completely honest here your story and questions seem pretty shady. You need to contact Google to get into your account, you probably won't get assistance here bypassing a security feature like that.
Benn00 said:
Gonna be completely honest here your story and questions seem pretty shady. You need to contact Google to get into your account, you probably won't get assistance here bypassing a security feature like that.
Click to expand...
Click to collapse
I already did I'm working with them. If you are trying to imply that I have stole this phone I did not.
Where's the receipt?
Pp.
xjumpman45 said:
Well I don't know my account details so that won't work for it. Do I do the method with the otg cable and installing an app that bypasses it. I get stuck where you put the USB into the phone and the file browser is supposed to start up, but for me the browser doesn't start up.
Click to expand...
Click to collapse
As I already stated, you need to contact Google support for your issue. There is no one on XDA that will help you with this issue. It is an account problem.
@xjumpman45,
Google's Factory Reset Protection is there to help protect against devices being stolen or appropriated by those who don't own the device. It is a valuable protection but it does unfortunately come with some annoyances. I personally have been locked out of my own device due to some quirks with FRP. If you legitimately own the device you should also own (or have access to) the Google account that was used to activate the device. There are various resources available online that will help you bypass the FRP in a legitimate situation, fortunately these bypasses don't often work for those with less than legitimate situations.
Unfortunately we cannot help you remember your password or unlock your Google account. You'll need to take care of that. If you are unable to remember the password for the account there is a "Need help?" link directly on the Gmail sign in page, it will walk you through the process of resetting your password.
My response covers all the bases as far as the help that XDA is able to provide. Please do not post on this issue again. I have closed both threads you created to stop further discussion.
Thank you,
Rwilco12
Related
This has been asked in a few different forums but I was hoping someone with some developing/coding knowledge may be able to help..
Is it possible to change the gmail account associated with the market on a phone WITHOUT doing a factory reset?
Hoping someone with knowledge of the OS may have a little more insight!
Looks like the 1st account you set up cannot be removed without a reset, at least from what I've tried.
Even if you add a second Gmail account, you can remove the 2nd one, but not the 1st or primary account.
I know that, I was thinking perhaps there is a file somewhere buried on the phone that contains this info that can be edited and pushed back onto the phone after you edit it, if you have root
you can not change the email w/o a factory reset.
doing that will let you change the email associated with the market/phone
(primary email account), but you will loose
all purchased market apps, there is currently no way to do that.
Google knows this is the case.....unless its changed when i checked 2 weeks ago
buenos said:
you can not change the email w/o a factory reset.
doing that will let you change the email associated with the market/phone
(primary email account), but you will loose
all purchased market apps, there is currently no way to do that.
Google knows this is the case.....unless its changed when i checked 2 weeks ago
Click to expand...
Click to collapse
Like I said, I know thats the standard answer, but the gmail account has to be stored in a file somewhere on the device, I thought maybe a dev knew where it was and/or how to edit/changes it without resetting....
DroidHam said:
Like I said, I know thats the standard answer, but the gmail account has to be stored in a file somewhere on the device, I thought maybe a dev knew where it was and/or how to edit/changes it without resetting....
Click to expand...
Click to collapse
Not necessarily. Could be stored in the cloud and linked to your device ID. Don't know for sure, but it's possible.
Sent from my ADR6300 using XDA App
PonsAsinorem said:
Not necessarily. Could be stored in the cloud and linked to your device ID. Don't know for sure, but it's possible.
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
Maybe, that's why I asked =)
Apps are tied to your account, not your device.
I don't believe there is a way to transfer account details between email address. This is something that would reside on google's end, not on your phone.
JCopernicus said:
Apps are tied to your account, not your device.
I don't believe there is a way to transfer account details between email address. This is something that would reside on google's end, not on your phone.
Click to expand...
Click to collapse
I dont believe this is at all what the OP was asking, he just wants to change his primary gmail account linked to his android without doing a wipe. i dont recall him asking about any "apps" other than the market itself
as far i know, this is not posible. i would recomend using an app like titanium backup to backup all your programs and then do a reset, and restore the apps.
good luck, i hope you find the answer your looking for
DroidHam said:
Is it possible to change the gmail account associated with the market on a phone WITHOUT doing a factory reset?
Click to expand...
Click to collapse
Why do you want to do this? If we know that, we might be able to offer an alternate solution.
larsrya8 said:
Why do you want to do this? If we know that, we might be able to offer an alternate solution.
Click to expand...
Click to collapse
Some people use more than one gmail account, if you enter the wrong one in the setup process you are stuck unless you do a factory reset. I think that's why he's asking.
Teksu said:
I dont believe this is at all what the OP was asking, he just wants to change his primary gmail account linked to his android without doing a wipe. i dont recall him asking about any "apps" other than the market itself
as far i know, this is not posible. i would recomend using an app like titanium backup to backup all your programs and then do a reset, and restore the apps.
good luck, i hope you find the answer your looking for
Click to expand...
Click to collapse
Uh...what do you think the link between the market and the gmail account is for?
"his gmail account linked to his android"?
You gmail account isn't linked to any physical device.
Carnage9270 said:
Some people use more than one gmail account, if you enter the wrong one in the setup process you are stuck unless you do a factory reset. I think that's why he's asking.
Click to expand...
Click to collapse
If you accidentally entered the wrong info during setup, just wipe and start over right away (it's not like you're going to lose anything).
larsrya8 said:
If you accidentally entered the wrong info during setup, just wipe and start over right away (it's not like you're going to lose anything).
Click to expand...
Click to collapse
Some people don't realize this until they are into the setup a ways. It's a reasonable question, just don't think there is anyone out there that knows where that info would be. It has to be stored on the phone or a factory reset wouldn't fix it. Although i think this might be in the wrong forum
Carnage9270 said:
Some people don't realize this until they are into the setup a ways. It's a reasonable question, just don't think there is anyone out there that knows where that info would be. It has to be stored on the phone or a factory reset wouldn't fix it. Although i think this might be in the wrong forum
Click to expand...
Click to collapse
Possibly, but I thought if ANYONE would know where it's stored it would be one of these devs who have gone through the whole filesystem... maybe one of them could jump in?!?
DroidHam said:
Possibly, but I thought if ANYONE would know where it's stored it would be one of these devs who have gone through the whole filesystem... maybe one of them could jump in?!?
Click to expand...
Click to collapse
It's on the device, but probably encrypted. Why do you want to find it so badly?
JCopernicus said:
Uh...what do you think the link between the market and the gmail account is for?
"his gmail account linked to his android"?
You gmail account isn't linked to any physical device.
Click to expand...
Click to collapse
thats odd, i seem to have issues when trying to login to one gmail account from multiple android devices. after it is synced with one device, and i add it to another, the first device will not sync...
I know any paid apps are linked to the gmail account used to purchase them. Nowhere has the OP said anything about apps, paid or otherwise. The question was simple;
Can I change my primary gmail address my phone is syncing with, and do it without doing a factory reset?
now others have for some reason been compelled to start telling the OP what he can and cant do with apps linked to the gmail account
thats like going to a mechanic and asking him what the sound your breaks are making means, and the mechanic saying "well if you drive into something your airbags are gonna go off"
Teksu said:
now others have for some reason been compelled to start telling the OP what he can and cant do with apps linked to the gmail account
Click to expand...
Click to collapse
The OP won't tell us why this is so important. Backing everything up with Titanium Backup, wiping, setting up with the correct account, and then restoring would have taken less time than this thread has existed.
The only explanation I can think of is that the OP is trying to keep paid apps from the current account. There's no other reason to be going through all this hassle.
Following from this (completely reasonable) assumption, people feel compelled to inform the OP that this won't work, since the paid apps will be tied to the previous account. Google's new licensing system is going to make this even more difficult.
Teksu said:
thats odd, i seem to have issues when trying to login to one gmail account from multiple android devices. after it is synced with one device, and i add it to another, the first device will not sync...
I know any paid apps are linked to the gmail account used to purchase them. Nowhere has the OP said anything about apps, paid or otherwise. The question was simple;
Can I change my primary gmail address my phone is syncing with, and do it without doing a factory reset?
now others have for some reason been compelled to start telling the OP what he can and cant do with apps linked to the gmail account
thats like going to a mechanic and asking him what the sound your breaks are making means, and the mechanic saying "well if you drive into something your airbags are gonna go off"
Click to expand...
Click to collapse
Is it possible to change the gmail account associated with the market on a phone WITHOUT doing a factory reset?
Click to expand...
Click to collapse
Market=apps
Teksu said:
thats like going to a mechanic and asking him what the sound your breaks are making means, and the mechanic saying "well if you drive into something your airbags are gonna go off"
Click to expand...
Click to collapse
But if you do drive into something, most times your airbags will deploy. I think the mechanic is making a valid point and merely trying to warn you.
Unluckly my phone was stolen about a week ago. Ignorant thieves didn't change my google account so when I go to android market I can see they're using it and that they changed the sim (I can see which operator they have).
I also blocked the imei but it doesn't seem to have worked because I can see they are still using it. My question is: is there any way to know the phone number of the sim? I could try to track them if it could be possible or it's just the operator? I sooo want my phone back! (even if now I've got a galaxy sl).
gianpa said:
Unluckly my phone was stolen about a week ago. Ignorant thieves didn't change my google account so when I go to android market I can see they're using it and that they changed the sim (I can see which operator they have).
I also blocked the imei but it doesn't seem to have worked because I can see they are still using it. My question is: is there any way to know the phone number of the sim? I could try to track them if it could be possible or it's just the operator? I sooo want my phone back! (even if now I've got a galaxy sl).
Click to expand...
Click to collapse
Did you install Wavesecure or lookout? If so, they let you track the phone etc...
If you use 2-factor gmail login, you can disable the one-time password that your google account uses.
But without Wavesecure or equivalent, you can't really track the number, unless your network can (and most won't do it, citing "data protection" even when you own the phone).
Stupid laws like this mean technical precautions are best. WaveSecure and other such apps can even GPS locate the phone
Sucks man, I feel for ya... Wishing you the best in your search for these idiots. Give them a firm beating.
agentfazexx said:
Sucks man, I feel for ya... Wishing you the best in your search for these idiots. Give them a firm beating.
Click to expand...
Click to collapse
While I couldn't condone that, having a GPS position of your device does have many uses, including directing the relevant law enforcement personnel to them, or indeed anyone else who happened to be in possession of the GPL location
I strongly recommend everyone uses some form of tracking app on their phone. There's free and open source ones available...
Well, if they're still using the phone and it's still connected to your Google account, then you can go to the marketplace from your computer, install Lookout on it, and attempt to track it down, lock it, or wipe it. It's worth a shot.
After that, change your google password. It really sucks though that the Market doesn't have an easy way for you to remove a device from your account though. I had my EVO stolen last week, and I looked for hours trying to figure out a way to separate it from my account with no success.
oh oh?
sorry dude very bad for you. change your password from gmail and save the contacts
CocoaGoddess said:
Well, if they're still using the phone and it's still connected to your Google account, then you can go to the marketplace from your computer, install Lookout on it, and attempt to track it down, lock it, or wipe it. It's worth a shot.
After that, change your google password. It really sucks though that the Market doesn't have an easy way for you to remove a device from your account though. I had my EVO stolen last week, and I looked for hours trying to figure out a way to separate it from my account with no success.
Click to expand...
Click to collapse
Ooh smart I forgot about that. Lookout won't do that unfortunately, as you need to set up an account of sorts...
/me wishes you could VNC into your droid phone via google's cloud to phone system, thus negating the issue of NAT.
I wonder... there MUST be an app that allows you to install an app to the phone, that somehow conveys location to you, without entering info on the device...
If not, perhaps we need to work out a way? The issue is how to tell it who to email... Or...
/me sees an idea emerging...
How about an app allowing you to locate phone AFTER it was stolen, without needing to set anything up?
There is!
It's called Plan B (I can't post the link because I'm too noob on this forum, just search the market)
but the market won't let me install it on any phone, I don't know why
my phone wasent stolen but i always thought if it was that they could just use my card info that is stored and buy any apps they wanted my mom uses my captivate now and for the love of god i cant fig out how to take my info out and replace it with hers when i go to add account it still want let hers add any suggestions
gianpa said:
Unluckly my phone was stolen about a week ago. Ignorant thieves didn't change my google account so when I go to android market I can see they're using it and that they changed the sim (I can see which operator they have).
Click to expand...
Click to collapse
Where can I read on the market which operator is being used on my stolen phone?
Little help please, have just purchased a M9 second hand and have had some issues trying to log into my google account.
The phone has been hard reset and starts up as normal, once I connect to the wifi and get past that when it asks me to enter my gmail and password it always sends me back to the wifi step, not allowing me to get into the home screen or even to skip the google account registration. Even worse is that I received an email from google saying it registered my log in. Any help?
You have become a victim of google frp (factory reset protection).
Hit youtube. There is a recent post that shows you how to get around it. I think its by rootjunky?..
The problem is not you. It's google's silly, flawed system.
http://forum.xda-developers.com/one-m9/help/stuck-google-verify-account-t3319383
Thanks to the both of you, got the issue resolved thanks. An odd thing that's been implemented.
omz123 said:
Thanks to the both of you, got the issue resolved thanks. An odd thing that's been implemented.
Click to expand...
Click to collapse
It's a new security feature designed to prevent someone from stealing a phone and resetting it to use it. Even if you reset it, you have to authorize it at least once to prove it's yours.
Hello, as I am now aware after the fact, I did a lock boot loader 'factory' reset thinking that wiped he phone, I sold it, and now I guess it needs my login to proceed. Question 1 is, is there any bypass for this? 2. Is there a safe way to temporarily give him a temp password or something? Appreciate your help
I do have 2 step verify turned on
GHII said:
Hello, as I am now aware after the fact, I did a lock boot loader 'factory' reset thinking that wiped he phone, I sold it, and now I guess it needs my login to proceed. Question 1 is, is there any bypass for this? 2. Is there a safe way to temporarily give him a temp password or something? Appreciate your help
Click to expand...
Click to collapse
If you change you password now, he will have to wait 72 hours. So you could do that and you could give it to him over the phone, give him about two seconds to enter it and then you change it on your end.
Or you could do it with your current password, but you probably used it elsewhere.
But that is risky. He could just log in via computer and change it and own your account.
Can you meet him in person?
Or he sends it back to you.
Those are the only options I know of.
GHII said:
Hello, as I am now aware after the fact, I did a lock boot loader 'factory' reset thinking that wiped he phone, I sold it, and now I guess it needs my login to proceed. Question 1 is, is there any bypass for this? 2. Is there a safe way to temporarily give him a temp password or something? Appreciate your help
---------- Post added at 07:19 PM ---------- Previous post was at 06:53 PM ----------
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TonikJDK said:
If you change you password now, he will have to wait 72 hours. So you could do that and you could give it to him over the phone, give him about two seconds to enter it and then you change it on your end.
Or you could do it with your current password, but you probably used it elsewhere.
But that is risky. He could just log in via computer and change it and own your account.
Can you meet him in person?
Or he sends it back to you.
Those are the only options I know of.
Click to expand...
Click to collapse
It's 24 hours now, instead of 72.
Click to expand...
Click to collapse
I've been in the same situation with previous my phone. My way around it was to enable 2-Step Authentication and give him my password and approve the login on my end immediately after that, I changed my password and didn't have to worry about him accessing anything from there.?
Sent from my Pixel XL
There is a workaround out there for marshmallow that may work on Nougat. I won't link it though, sorry. But if you search hard enough...
It's a security thing.
Rydah805 said:
I've been in the same situation with previous my phone. My way around it was to enable 2-Step Authentication and give him my password and approve the login on my end immediately after that, I changed my password and didn't have to worry about him accessing anything from there.?
Click to expand...
Click to collapse
Pure genius.
TonikJDK said:
Pure genius.
Click to expand...
Click to collapse
My daughter tapped my screen at the end adding the question mark lol but yeah, worked great. And once I changed the password, it logs the phone out. I of course had the password change ready at a click while reading him my old password.
Sent from my Pixel XL
Cant he just log in to his google account and go to his list of devices and remove that device from his google account ? If he removed it from his google account should not someone else be able to add their google account to it ? I"am curious on this to as I will be selling my one pixel xl as I got a 128 to replace it.
On Htc devices normally you can do a RUU and it will put it back to 100% stock removing your google account, but yeah this is no Htc unfortunately it is but its not lol.
M9guy said:
Cant he just log in to his google account and go to his list of devices and remove that device from his google account ? If he removed it from his google account should not someone else be able to add their google account to it ? I"am curious on this to as I will be selling my one pixel xl as I got a 128 to replace it.
On Htc devices normally you can do a RUU and it will put it back to 100% stock removing your google account, but yeah this is no Htc unfortunately it is but its not lol.
Click to expand...
Click to collapse
None of that will work.
It's called FRP. Factory Reset Protection. It is to stop exactly what you describe if someone steals it. Can't reset it and use it. You have to manually remove the Google account before you reset it and sell it.
TonikJDK said:
None of that will work.
It's called FRP. Factory Reset Protection. It is to stop exactly what you describe if someone steals it. Can't reset it and use it. You have to manually remove the Google account before you reset it and sell it.
Click to expand...
Click to collapse
Well yeah that is a given I figured besides removing your account from the device you had to log in to google.com and remove the device id from your google account on line.
TonikJDK said:
None of that will work.
It's called FRP. Factory Reset Protection. It is to stop exactly what you describe if someone steals it. Can't reset it and use it. You have to manually remove the Google account before you reset it and sell it.
Click to expand...
Click to collapse
I believe it will work. If he logs in to his google account on his computer he can find the devices attached to his account and remove that device id from his google account then the guy that bought the phone can remove his google account from the phone and put his own google account on the phone. The guy just needs to remove the device id off of his google account on line then the purchaser can add his own google account.
There's not a single response from original poster. I would give this one a wide berth with respect to suggestions by community dogooders.
Thanks for all the suggestions! I guess no bypass exists for the latest version of Nougat, I offered to pay shipping both ways so that I can properly wipe the phone, but he doesn't trust I will send it back?..hmmm..
Under devices in my Google Account I can "Remove account access", what will this do, this almost sounds like it will solve the problem but Im not sure exactly what this means. Will it not allow that phone to access my account any more or will it un-attach my account from the phone so that He can use it? Thanks again for all your help, lots of good suggestions
Edit: Im going to try Rydah's method...2 step verify, give pword, authorize from my phone, then change password back
GHII said:
Thanks for all the suggestions! I guess no bypass exists for the latest version of Nougat, I offered to pay shipping both ways so that I can properly wipe the phone, but he doesn't trust I will send it back?..hmmm..
Under devices in my Google Account I can "Remove account access", what will this do, this almost sounds like it will solve the problem but Im not sure exactly what this means. Will it not allow that phone to access my account any more or will it un-attach my account from the phone so that He can use it? Thanks again for all your help, lots of good suggestions
Click to expand...
Click to collapse
I"am not sure what that is, but didnt you have a sec tion that listed attached devices ? I have had that option on my google account and I did physically remove a phone that I was selling. I believe it was like a year ago. If you cant find it maybe you can get support from google such as online support. Honestly I think the option to remove the device is in your account settings when logged in to your google account through a browser such as google chrome or firefox.
Next time, remove any screen lock security on the phone, reboot, then do your factory reset. This will allow anyone to setup the used phone under their credentials.
tyea said:
Next time, remove any screen lock security on the phone, reboot, then do your factory reset. This will allow anyone to setup the used phone under their credentials.
Click to expand...
Click to collapse
That alone will NOT bypass FRP. He has to remove his Google Account under Settings > Accounts before doing a factory reset. After that, I always go back and make sure I can set the phone up while skipping the Google Account login.
Mr. Orange 645 said:
That alone will NOT bypass FRP. He has to remove his Google Account under Settings > Accounts before doing a factory reset. After that, I always go back and make sure I can set the phone up while skipping the Google Account login.
Click to expand...
Click to collapse
^^^^
You would think they would implement a feature that allows you to remove the lock remotely. For example with icloud's find my iPhone you can go to iCloud.com and remove a device if you want to.
Flash-all.bat before you sell the phone and all will be well. Hopefully you do this going forward for anew new sales, lol.
Can't you just remote wipe the phone from the android device manager webpage?
Hey everyone!
I've come into a somewhat complicated situation. Somebody close to me gave their password away to their email account. Very bad idea. Lost access to his phone and went out to buy a new one. Unfortunately this man logs into the same compromised email on the new phone. In between logging in on the second phone and now, the person he gave the info to has changed the passwords on his accounts and he can no longer get into his device.
What I want to know is if I flash a stock rom back onto the phone, does this bypass the "unauthorized reset" that requires a sign in on the old account? I was fairly sure it would be fine until I opened ODIN and it told me that not having the old password could cause problems. As of right now I can't find a way onto this phone. It hasn't even had the plastic peeled off yet and I can't find a way to get into the device.
A bit of a dire situation, Any help would be greatly appreciated.
Hello,
Kinglordfluffy said:
if I flash a stock rom back onto the phone, does this bypass the "unauthorized reset" that requires a sign in on the old account?
Click to expand...
Click to collapse
no!!! that would be too easy for people with bad intentions...
Kinglordfluffy said:
Somebody close to me gave their password away to their email account
Click to expand...
Click to collapse
although stupid, it can happen...
Kinglordfluffy said:
Unfortunately this man logs into the same compromised email on the new phone
Click to expand...
Click to collapse
seriously ?