Fingerprint sensor inconsistent - Nexus 5X Q&A, Help & Troubleshooting

Anybody else noticing that they have to reteach their prints every once in a while to keep the sensing working well? It may be because it's winter and my skin gets dried out and all, but after I teach my prints it works great for a few weeks and then starts taking a couple of tries and eventually I get "too many attempts."
Teaching a couple sets for each forefinger helps, but it still seems to eventually stop working.
Sent from my SM-T700 using Tapatalk

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Help, screen issues

So ive had my g2 about two years now, its got is scratches and what not, but for the most part it functions well.
The largest issue is that sometimes when using the touch screen when i pull my finger away that area will stay activated like my finger is there. Happens a lot when using the on screen keyboard, and it seems to be getting a little worse.
Sometimes a good cleaning helps, but before long it comes back.
Anyone have the same experience, or able to recommend a fix.
Was thinking of doing a digitizer/screen replacement but figured id see if there were any experienced suggestions.
Thanks in advance!
Sent from my HTC Vision using xda premium
danow11 said:
So ive had my g2 about two years now, its got is scratches and what not, but for the most part it functions well.
The largest issue is that sometimes when using the touch screen when i pull my finger away that area will stay activated like my finger is there. Happens a lot when using the on screen keyboard, and it seems to be getting a little worse.
Sometimes a good cleaning helps, but before long it comes back.
Anyone have the same experience, or able to recommend a fix.
Was thinking of doing a digitizer/screen replacement but figured id see if there were any experienced suggestions.
Thanks in advance!
Sent from my HTC Vision using xda premium
Click to expand...
Click to collapse
since my phone is new I have this ''issue''.
I got it on the motorola milestone also.
But for me, the problem appear when I have sweaty hand ( stress or too much cofee). It looks like if I still press a key even if my finger is off.
My brother had the same problem on is galaxy SII , he put a plastic film (protective glass) and the problem is gone.
In inverse, if my fingers are too dry, the screen has difficulty to respond.
My solutions : wash my hans often, dont drink coffee, dont stress and wipe the screen on my jeans.
Thread moved to Q & A section, post in the relevant section next time.

[Q] Pulse and SpO2 sensor working?

I tried both last night and they never got a read. I tried multiple pressures too.
Forgetfull said:
I tried both last night and they never got a read. I tried multiple pressures too.
Click to expand...
Click to collapse
I was able to have three people get the Pulse working and the pedometer is counting although not as accurate as a regular step counter.
Just got the spO2 working also, read a 96%
My sp02 Meter didn't read until today. ()
My bpm is working, has been since I got it in the mail yesterday. BUT it is notably finicky.
And the same goes for the sp02 reader.
I haven't been able to get an accurate read from anything with my Spigen btw.
*I haven't looked for any updates( waiting4root), but I suspect most of the issues are software related
Hope this helps!
good call on the spigen case.
I took mine off and now the bpm works well. The O2 sensor is still finicky but at least gets a reading. My S5 with the same case worked though so this is disappointing.
I have tried taking my case off, still no go. Everything else seems to work, not sure on the accuracy. Have tried holding in different positions, just wondered if you have to hold a specific way. I hold it with the phone resting on the finger line the heart & stress text, go keeps returning back to screen to retest. Thx for the post.
[emoji53]
Mine seems to work if you are still and only lightly touching the sensor. Not only that but I used just the tip of my finger. I don't have a problem with it reading anything with the case on. Although the display model in the store seemed touchy.
Thx, calling support to see what they suggest. I even got a big magnifying to look at the led to see if I missed taking the plastic off like on the camera, it was hard to see. So no plastic was on my led at all, bummer, need everything working if I sell for the DE, still thinking on this some more.
**called verizon again, spent about 3 hours today on the phone with 4 different people from verizon the. Sent me to Samsung and after doing what I have already done.
* clear cache
* clear data
* roll back updates
* factory reset
Was told I need to take in to Verizon for replacement.
Ended up after new replacement Note 4 was sent everything works great!
finger placement
hi guys try changing your finger placement for the SP02 and heart rate sensor to work. My sensors will only work with fingers placed as illustrated. The image on the left is placement for heart rate and the image on the right is for the Spo2. Hope this helps .
It's more to do with the right amount of pressure than the exact spot it seems. I find that the weight of the phone on your finger tip is the perfect amount of pressure for the sensor. I can get a reading every time without any issues.

[Q] heartrate scanner

Is there a secret to using the heatrate scanner? My success rate is about 1 out of every 15 attempts. Sometimes even worse. It doesnt seem to make difference on any of my fingers. Trust me I've tried them all ?
Sent from my SM-P600 using Tapatalk
Are you dead? Haha jk mine works fine so long as my case isn't on the phone
Seriously, are your hands usually cold? That makes a difference for heart rate and especially sp02
mine works fine, just hold still a bit
My scanner only works if :
I use my forefinger
My finger is rather straight up/down
My case is off
I'm sitting
And lastly, I'm resting my finger on the sensor.
Hope this helps

Proximity sensor problem (SMMI test fail)

Hi, I've searched this forum and the Internet in general about proximity sensor problems but it seems like basically every problem that someone else had was fixed by removing tempered glass/screen protectors/cases/covers. I'm having a proximity sensor issue and I'm not using any screen protector or case.
This has happened twice now. Once when I was listening to visual voicemail, once when I was making a call. The screen goes dark and will not respond to any wake commands. Every now and then it will turn on for half a second when I hit the power button but then turns back off again. The first time when I was listening to visual voicemail, I had to hard restart the phone by holding volume up and power. The second time during the call, I managed to hang up the call in the half second the screen came back on, which ended the problem.
Right after that, I tested the proximity sensor using the SMMI test (calculator .12345+=). The test makes you put your hand near the sensor, then away, then near again. During the test, the phone immediately sensed my hand near the sensor except that my hand was nowhere near the sensor and there was nothing else near the sensor either.
I did a reboot and ran the test again. This time, the test finished correctly. The phone did not detect my hand until I actually put it near the sensor.
I'm running stock everything except I do have root(ZE551ML). I'm leaning towards this being a hardware problem and I've only had the phone for a week so I'm well within my replace period with Amazon. Is there a solution to this I'm missing or should I just replace? I'm a firm believer in troubleshooting first. Plus, setting up the phone the way I like again will be a huge PITA.
Thanks.
I would replace. It does sound like a hardware issue, and your better off getting a replacement instead of a possible pain for the life of your phone.
I get the same, and the flickering screen happened once to me after I I have just put a tempered glas protector on it ... removed it and so far no problems, but who knows.
I think the SMMI test works correctly the first time you start it, and incorrectly the 2nd, 3rd etc ... dont think it is a hardware error ...
Hi all, i have a zen2 with this same problem, i think doing sensor calibration can resolve the issue... but i canĀ“t found how to do, by code, or by app...
Any body know how to do calibration of sensor aproximty?
Thanks in advanced!
Ps. I dont have screen os glass protector...
i don't having tempered glass or any screen protector. my proximity sensor is not working. Even i checked .12345+= but it gives error in proximity sensor. what to do? plz anyone?
same problem
Hi to everyone,
I have the same problem with the proximity sensor.
After a device reboot, the simmi test work correctly, but after some hours the test fails.
Someone know as I can calibrate the sensor ??
Thanks
I just fixed mine, cause I was having that issue for a LONG time now.
I actually just stuck a piece of paper in front of the light sensor part of the sensor window on the screen. It's the right side of the sensor window.
To be more clear, a while back my screen broke, so I ordered a screen online and changed it. Ever since then my prox. sensor didn't work, so I couldn't use the keypad during calls (the screen would go black).
My screen still isn't attached properly, so it's just being held in by the floppy protective case I have on it right now. This allowed me to pull the screen away from the phone a bit and slide a piece of paper behind it right in front of the light sensor. As soon as I blocked the light sensor then the proximity sensor started reading properly.
I got the idea because I was trying to clean the screen, thinking that it might just be dust blocking it or something. That didn't help, so I tried cleaning the sensor, but had the calibration test running at the time, and it instantly worked!
So I kept playing around with it and noticed that every time I blocked the right side of the sensor, it worked, but as soon as I removed the brush I was using to clean, it stopped working.
I stuck a piece of paper in, and BOOM, worked just fine.
People might want to build on this and maybe try sticking a piece of tape over the right part of the sensor. I haven't tried it, and since I finally have it working now, I really don't want to play with it too much and mess it up.
Hope this helps anyone else having this issue.
Hi all,
I am using zenfone 2 laser z550kl. Screen blackout during call and did not come up till the call is cut. I changed only the cover of proximity sensor and phone is working fine. Change the small rubber covering of sensor and it will work.
Hope this will help all if still using asus phone.

Note 10 plus fingerprint scanner issues

Got the phone few days ago. Most of the time, fingerprint works on first or second attempts. But now and then it takes 4-5 attempts. and on two occasions i had to try 8-9 times to get it to work. Is it a problem only i am facing or its a common problem? i already updated phone after buying. should i get it replaced or it will be ok with next update
Thanks.
common problem i think. not as fast as the previous one on N9
Well, it is not widespread or "common", some users complain about this, but this issue has been discussed at lenght since the first days of this device, do a search, you will find some useful tips, My sensor is very fast and accurate, I think it depends on several factors, temp, moisture, the way you registered the fingers, screen protectors, etc
Also, register the same finger multiple times... I believe you can add 5 fingerprints....
I understand what you are talking about. I was so frustrated with the phone when I first got it. I deleted all my finger prints and then set them up again. Make sure to slowly follow the fingerprint instructions when adding. I added multiple fingers and some more than once. I have not had any issues since. I have also read some people say remove the factory screen protector. I still have mine on with no issues. Good luck!
Mshawnlane said:
I understand what you are talking about. I was so frustrated with the phone when I first got it. I deleted all my finger prints and then set them up again. Make sure to slowly follow the fingerprint instructions when adding. I added multiple fingers and some more than once. I have not had any issues since. I have also read some people say remove the factory screen protector. I still have mine on with no issues. Good luck!
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Click to collapse
did you have the same issue as mine? like u had to make several attempts and sometimes even 8-9 times to make it work?
only time I've had problems with mine is when my hands have been extremely dry, putting slight moisture on my finger can make it scan better, but for the most part it works perfect unless I'm somewhere hot and dry.
I have similar issues when I have a screen protector on the phone. Sometimes I have to press multiple times, sometimes I have to press harder. Finally going without anything on the screen and the sensor works like a charm.
Screen touch sensitivity.
On my Note 10+ 5G (SM-N976U) I have a setting on the Display page (scroll down near the bottom) that increases touch sensitivity specifically for use with screen protectors. The screen itself is Gorilla Glass 6, which is twice as strong as Gorilla Glass 5, so, if you are the careful sort, you can get by without a glass protector. Even with an extra curved glass protector, with touch sensitivity turned up, I can use light gloves & still the capacitance works fine.
Touch sensitivity has nothing to do with the fingerprint sensor.
Mine works perfect with screen protector. Sure if you put new screen peotector, it takes time to recognise finger. But when protector sits perfect than no prob at all.
Sent from my SM-N976B using Tapatalk
Mine drives me mad , adding finger prints mostly does not work , i cant record my thumb print at all , was wondering if the sensor is not correct under the screen ,its always hit or miss on my phone , with my wifes note 10 there are no problems
peekie said:
Mine drives me mad , adding finger prints mostly does not work , i cant record my thumb print at all , was wondering if the sensor is not correct under the screen ,its always hit or miss on my phone , with my wifes note 10 there are no problems
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Click to collapse
Make a warranty claim, there is no point to complain here, sorry
winol said:
Make a warranty claim, there is no point to complain here, sorry
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Click to collapse
A hard reset solved the problem , it was not a complaint post i made but a comment on the fingerprint sensor, now fixed
I'm missing the iris scanner from the note 9.
Might send it back and go back to the 9
clax6 said:
I'm missing the iris scanner from the note 9.
Might send it back and go back to the 9
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Click to collapse
the sensor works well as long as you don't have dry hands, lick your finger/thumb and it will work every time, sad but true. it's something I realise after it working flawlessly while drinking in a beer garden with condensed glasses but the rest of the time it was hit and miss. seems if your skin is too dry it doesn't read well, but add a bit moisture and it works perfectly. guess it has something to do with the technology in the new sensor using vibration instead of imaging.
Belimawr said:
the sensor works well as long as you don't have dry hands, lick your finger/thumb and it will work every time, sad but true. it's something I realise after it working flawlessly while drinking in a beer garden with condensed glasses but the rest of the time it was hit and miss. seems if your skin is too dry it doesn't read well, but add a bit moisture and it works perfectly. guess it has something to do with the technology in the new sensor using vibration instead of imaging.
Click to expand...
Click to collapse
Yes, lick your finger everytime you want it to work in the midst of a pandemic that seems to be spread by the virus getting transmitted from the hands to the face everytime you touch it...
You can also try this - https://forum.xda-developers.com/galaxy-note-10+/themes/fingerprint-speed-hack-t4071893
No need to lick fingers now...
Excellent advice from ultramag69, this mostly solved my problem, but I'm not happy with Samsung, This problem should not happen on such an expensive device from a famous brand
kimtiti said:
Excellent advice from ultramag69, this mostly solved my problem, but I'm not happy with Samsung, This problem should not happen on such an expensive device from a famous brand
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Click to collapse
The other advice I've found is to set up multiple finger prints with the same finger (you can usually set 5 fingerprints). This will improve the hit rate of the fingerprint sensor...
ultramag69 said:
The other advice I've found is to set up multiple finger prints with the same finger (you can usually set 5 fingerprints). This will improve the hit rate of the fingerprint sensor...
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Click to collapse
Yes it's maximum 4 on this device, it helps a little also

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