Choppy WiFi calling issues - Nexus 5X Q&A, Help & Troubleshooting

Hey everyone. I have T-Mobile and while on any WiFi connection (home, work, etc...), people in call tell me they can't hear me, I'm breaking up, etc. Has anyone else had this issue/is there a fix? I'm on PureNexus, stock ROM kernel.
Thanks much!!!

I've experienced this also, specifically on 2.4ghz channels. Since the deployment of band 12 LTE recently I've got solid reliable signal so I don't use WiFi calling anymore. My suggestion is to try using your 5ghz channels if you have that capability with your router. I'm 100% stock

jbdan said:
I've experienced this also, specifically on 2.4ghz channels. Since the deployment of band 12 LTE recently I've got solid reliable signal so I don't use WiFi calling anymore. My suggestion is to try using your 5ghz channels if you have that capability with your router. I'm 100% stock
Click to expand...
Click to collapse
Cool, I'm glad it's not just me. Lol
I have 5ghz on my router (I think, it's a FiOS router), but my job is only 2.4ghz. I'll give it a shot when I get home. I'm snowed in at work right now. Lol
Thanks for the input!

I'm on the same setup as you and have occasionally had that same issue. Typically this is at work on their spotty 2.4Ghz network. At home I use 5GHz on a very powerful router and fiber connection.

Related

[Q]How much 802.11n does it actually have?

802.11n includes a number of "optional" features, so how much of it does the Galaxy Nexus actually implement?
My Wifi router supports 2.4GHz and 5GHz bands simultaneously with different SSIDs, but the Galaxy Nexus only ever sees the SSID of the 2.4GHz AP. So I suppose it does not support 802.11n in the 5GHz band?
Also, even when standing right next to the router, it showed only a 65Mbps connection. Shouldn't that go to at least 150Mbps? And actually higher if MIMO is supported?
If the Galaxy Nexus' "802.11n" doesn't support anything better than 2.4GHz band with 65Mbps, it's a fake - 802.11g does 2.4GHz/54Mbps, so the "802.11n"-support boils down to be effectively nothing.
Has anyone managed to get better Wifi results with the Galaxy Nexus?
i think the gnexus is only supposed to support 2.4ghz band if i remember correctly. i get the same, 65mbps. all is good though i get great speeds and more distance. if 5ghz is in the hardware then software doesn't support it yet.
It does support 5ghz. Go to settings and then press wifi. Press the menu on the bottom right and select advanced. Then, wifi frequency band.
Weird... My WNDR3700 running DD-WRT is setup for 2.4 and 5GHz... My MacBook Pro is connected to the 5GHz SSID, but that is not displaying on my available wireless networks on my GNex...
The wifi settings are set to "auto", but even when set to only use 5GHz, it still doens't list it.
I'm connected to my 5GHz network right now so yes it does support it.
SomEngangVar said:
I'm connected to my 5GHz network right now so yes it does support it.
Click to expand...
Click to collapse
I'm connected to my 5Ghz network as well, however I'm only seeing 65 Mbps connection speed. Are you seeing a better speed?
Wi-fi performance for file transfers have been pretty abismal. Using the app andFTP and the sftp protocol I can only get about 1300kbps download speeds.
I get a weak WiFi signal on both spectrums compared to my DInc, DX, & DX2.
Sent from my Galaxy Nexus using Tapatalk
My Galaxy Nexus connects to my 5ghz just fine. One problem though, the phone shows signal of my 5ghz lower than the 2.4ghz in the same spot and I'm meters away from my router.
Sent from my Galaxy Nexus

[Q] Verizon GN WiFi: Prefers 2.4GHz over 5Ghz?

I've been playing around with WiFi - stock Verizon GN, 4.0.2. Cisco/Linksys E4200 DualBand Router.
Using WiFi Analyzer, my GN sees both 2.4GHz and 5GHZ bands, with the 2.4GHz band being slightly stronger (-46 dBm vs -15 dBm, for example). When WiFi Band Selection is set to Auto, it will connect to 2.4GHz every time. If I change it to 5GHz Band only, it will readily connect to that band.
Using Speedtest.net, I get Download speed of around 6mbps with 2.4GHz, if I force it to use the 5GHz band, I'll get over 30mbps. This was tested 3 times, semi-randomizing the sequence.
The range of 5GHz is obviously less, so it would not be practical to leave it on the 5GHz band only, as I'll need the 2.4GHz elsewhere in my home.
For what it's worth, I'm using Channel 11 on 2.4GHz and Channel 161 on 5GHz. I saw a few threads where only certain 5GHz channels are supported for connection, and those didn't include 161, but mine will connect fine. It's just that it'll go for 2.4GHz when given a choice, and a slight differential in excellent signal strenth.
Is this just the nature of the beast? Anything I can do to have it "prefer" the faster 5GHz band, while allowing it to connect to 2.4GHz when needed?
Hello again
Typically when dealing with 2.4Ghz vs 5Ghz, you would assign different SSID's to each. That way you can control which network you associate with. As you already stated, you understand that 2.4Ghz has a greater range than the 5Ghz network.
As we discussed before in the other thread, wifi likes to hold on. However, it will show a preference to 2.4Ghz bands when signal strengths differ.
frogskins said:
Hello again
Typically when dealing with 2.4Ghz vs 5Ghz, you would assign different SSID's to each. That way you can control which network you associate with. As you already stated, you understand that 2.4Ghz has a greater range than the 5Ghz network.
As we discussed before in the other thread, wifi likes to hold on. However, it will show a preference to 2.4Ghz bands when signal strengths differ.
Click to expand...
Click to collapse
Very interesting, thanks for the information! I also have the same router and when I return home tonight, I will assign a different SSID to the different bands.
Thanks!
i have two names for my WiFi at home: sausage fingers (2.4) and because racecar (5) lol
frogskins said:
Hello again
Typically when dealing with 2.4Ghz vs 5Ghz, you would assign different SSID's to each. That way you can control which network you associate with. As you already stated, you understand that 2.4Ghz has a greater range than the 5Ghz network.
As we discussed before in the other thread, wifi likes to hold on. However, it will show a preference to 2.4Ghz bands when signal strengths differ.
Click to expand...
Click to collapse
Funny running into you here!
I can play around with using different SSID's, but I'm guessing my GN will still choose the 2.4GHz if given the choice, since its signal is a bit stronger. If that's the case, then I'd have to manually have it connect to the 5GHz band anyway, little different from my current situation.
Too bad the WiFi settings don't allow us to prioritize our connection preferences.
Thanks again.
Please ignore this post.
I have a similar experience
sent from my googletron
Just to provide some follow-up here, I was able to more or less improve the situation.
On my Linksys E4200 Router, I changed the SSID on the 5GHz band, and removed the SSID oif the 2.4GHz band on my GNexus. So downstairs, it will automatically see the 5GHz band, and will connect to that, providing superior throughput.
I have the Netgear Wireless Adapter upstairs also on a different SSID (this is a 2.4GHz band), and when I go up there, the 5GHz signal is pretty weak, and so my GNexus switches to this fairly quickly. Not immediately, but pretty quick.
When I return downstairs, same thing - it will switch to the 5GHz signal reasonably quickly, especially if I sit down at my Computer, which is just underneath the Linksys router.
Hope this might be of help to somebody.

[Q] voice quality over Wi-Fi calling?

So far I think it's OK. I used to have Note 3 and the Wi-Fi calling was bad.
What do you think?
So far I think it's fantastic. Just to put that in perspective though, I'm coming from AT&T, which means two cans and a string might have been an improvement.
Works perfect
My wi-fi calling sucks. It's laggy. People on the other side of the phone seem to hear 1 out of 4 words. My network speeds generally seem fine, so I'm not sure what the issue is. I'm going to try on another wireless network other than my home the first chance I get.
infinitron said:
My wi-fi calling sucks. It's laggy. People on the other side of the phone seem to hear 1 out of 4 words. My network speeds generally seem fine, so I'm not sure what the issue is. I'm going to try on another wireless network other than my home the first chance I get.
Click to expand...
Click to collapse
are you on fios?
drksilenc said:
are you on fios?
Click to expand...
Click to collapse
cable internet
infinitron said:
My wi-fi calling sucks. It's laggy. People on the other side of the phone seem to hear 1 out of 4 words. My network speeds generally seem fine, so I'm not sure what the issue is. I'm going to try on another wireless network other than my home the first chance I get.
Click to expand...
Click to collapse
infinitron said:
cable internet
Click to expand...
Click to collapse
make sure you have sip alg on in your router. Also what brand of modem do you have by chance.
drksilenc said:
make sure you have sip alg on in your router. Also what brand of modem do you have by chance.
Click to expand...
Click to collapse
What exactly is sip alg and why does it need to be on for quality Wifi calling (genuinely curious, although Wifi calling works without issue for me at home).
Sent from my LG-D851 using XDA Premium 4 mobile app
I have an ASUS RT-N66U. I also don't know what a sip alg is, but I some quick googling found me this webpage:
Asus RT-N66U
Current Status: Not Compatible
Recommendation: Replace device
Comments:
This router is not SIP Compatible. It has no SIP ALG or SIP Fixup options and does not work with polycom, aastra or cisco phones.
http://www.easyofficephone.com/support/router-compatibility
No clue if that's something that has been fixed that I might be able to resolve with a firmware upgrade. Nice catch!
If your WiFi signal sucks so will ur call. Same as cell service. U need good signal and don't cover the top of the phones. This beast suffers from death grip
BACARDILIMON said:
If your WiFi signal sucks so will ur call. Same as cell service. U need good signal and don't cover the top of the phones. This beast suffers from death grip
Click to expand...
Click to collapse
That's definitely not my issue.
infinitron said:
That's definitely not my issue.
Click to expand...
Click to collapse
http://en.wikipedia.org/wiki/Application-level_gateway
http://en.wikipedia.org/wiki/Session_Initiation_Protocol
Theres your answer to one.
Try turning your firewall on your router off. What could be happening is one of the listening ports for the wifi calling is being blocked so call clairty is being degraded. Also if you are running on 5k rather than the lower band for your cells wifi switch back. You need a slower but more reliable stream.
Most of the issues are because of nat
http://en.wikipedia.org/wiki/Network_address_translation
but can be solved if your router has a sip alg function. Check this forum from tmo it has some of the ports you need to make sure u have open if you dont turn off the firewall on your router
http://support.t-mobile.com/thread/50725
WiFi calling is super clear at home , is definitely not the phone or network.
Sent from my LG-D851 using XDA Premium 4 mobile app
drksilenc said:
Also if you are running on 5k rather than the lower band for your cells wifi switch back.
Click to expand...
Click to collapse
Gonna disagree with this a little, as 2.4 Ghz tends to be more congested and more interference-prone. Use 5 GHz WiFi if you can.
I'vs used WiFi calling on both WiFi frequencies with no issue, but I have a $250 pro-level access point that I use.
npaladin2000 said:
Gonna disagree with this a little, as 2.4 Ghz tends to be more congested and more interference-prone. Use 5 GHz WiFi if you can.
I'vs used WiFi calling on both WiFi frequencies with no issue, but I have a $250 pro-level access point that I use.
Click to expand...
Click to collapse
That can be true the only issue with 5 k is its signal penetration. if you have to go between walls 5k will lose alot of quality.
I use 5ghz all the time. Definitely not the issue. It could be a router firmware issue.
To the op This issue probably won't get resolved if you are using phone at work . everyone else is on WiFi also. Unless u work in office with 3 employees. Do a video screen record with phone on speaker while ur at work so we can see what is going on and we can help if we can.
This is my first wifi calling enabled phone, but so far, it has been great on Wifi calling. I've been using it since I arrived in London Saturday on a crappy hotel wifi connection with perfect results. Before that I used it in a grocery store and my basement back in the states where I never have cell reception...also great results.
Now that I seem to have international data roaming sorted, I'm feeling much better about my choice of phones.
infinitron said:
I have an ASUS RT-N66U. I also don't know what a sip alg is, but I some quick googling found me this webpage:
Asus RT-N66U
Current Status: Not Compatible
Recommendation: Replace device
Comments:
This router is not SIP Compatible. It has no SIP ALG or SIP Fixup options and does not work with polycom, aastra or cisco phones.
http://www.easyofficephone.com/support/router-compatibility
No clue if that's something that has been fixed that I might be able to resolve with a firmware upgrade. Nice catch!
Click to expand...
Click to collapse
I have N56U router and I have no problem.
Do any of you have any mods running
This is my first WiFi calling enabled phone, but calls on FiOS are crystal clear, with no special hardware or tweaking needed.
Sent from my Nexus 4 using Tapatalk

Weird wifi issue with solution on 5ghz arris chips

So my phone seems to act really wonky on 5ghz band and ATT and comcast both have arris chipset based routers, the throughput speed is fine but the ping goes up and it has a intermittent packet throughput or something when i play games it goes from orange to green to orange to green with totally inconsistent ping times, i could only find one thread where i read these phones do not like arris chipsets which kinda sucks because thats all these broadband providers give out. on comcast modems you cant even use the 5ghz band its so bad, on att it works half of the time but the solution i found is to login to the 2.4ghz band, then logout then switch back to the 5ghz band and it seems to work, i know its working properly because my ping times are consistently 25ms when its having a problem its always 45+ms which isnt that huge of a difference but its so strange because clearing the cache does not solve this problem, im on the latest nof27b updated running pure nexus now, so i really wish they could fix this problem, if my router is unplugged and plugged back in it has this problem as well, i hate that i have to do a buncha restarting and logging in, at first i thought my pixel was broken, and i spent upward of 6 hours flashing and reflashing back to stock and rooting etc. anyone else with a similiar problem
Get some of the network tools on your phone and do some testing/data collection. If it truly is bad connecting to the 5Ghz network your only solution might be to buy your own wifi router and connect it to the cable modem and use your own WiFi setup (make sure you set it to use different channels than the ISP one if you can't turn off the ISP WiFi). We have Netgear X8 here at home and I only connect to 5 Ghz with zero issues.
vidfinnx said:
So my phone seems to act really wonky on 5ghz band and ATT and comcast both have arris chipset based routers, the throughput speed is fine but the ping goes up and it has a intermittent packet throughput or something when i play games it goes from orange to green to orange to green with totally inconsistent ping times, i could only find one thread where i read these phones do not like arris chipsets which kinda sucks because thats all these broadband providers give out. on comcast modems you cant even use the 5ghz band its so bad, on att it works half of the time but the solution i found is to login to the 2.4ghz band, then logout then switch back to the 5ghz band and it seems to work, i know its working properly because my ping times are consistently 25ms when its having a problem its always 45+ms which isnt that huge of a difference but its so strange because clearing the cache does not solve this problem, im on the latest nof27b updated running pure nexus now, so i really wish they could fix this problem, if my router is unplugged and plugged back in it has this problem as well, i hate that i have to do a buncha restarting and logging in, at first i thought my pixel was broken, and i spent upward of 6 hours flashing and reflashing back to stock and rooting etc. anyone else with a similiar problem
Click to expand...
Click to collapse
I have a suggestion to your problems, i think this has something to do with this problem that you mentioned, it has a intermittent packet throughput or something when i play games it goes from orange to green to orange to green with totally inconsistent ping times, see this is where the problem is, as you said before, login to the 2.4ghz band, then logout then switch back to the 5ghz band and it seems to work, but wait i have a suggestion login to the 2.4ghz band, then logout then switch back to the 5ghz band and it seems to work, and so do i, and i spent upward of 6 hours flashing on comcast modems you cant even use the 5ghz band its so bad, i hate that i have to do a buncha restarting and logging in with totally inconsistent ping times, wonky on 5ghz band and ATT and comcast both have arris chipset based routers, anyone else with a similiar problem, ne thread where i read these phones do not like arris chipsets which kinda sucks because thats all these broadband providers give out. on comcast modems you cant even use the 5ghz band its so bad, on att it works half of the time but the solution i found is to login to the 2.4ghz band, then logout then switch back to the 5ghz band and it seems to work, i know its working properly because my ping times are consistently 25ms when its having a problem its always 45+ms , the ping goes up and it has a intermittent packet throughput or something when i play games it goes from orange to green to orange to green with totally inconsistent ping times, i could only find one thread where i read these phones do not like arris chipsets which kinda sucks because thats all these broadband providers give out. on comcast modems you cant even use the 5ghz band its so bad, on att it works half of the time but the solution i found is to login to the 2.4ghz band, then logout then switch back to the 5ghz band and it seems to work, i know its working properly because my ping times are consistently 25ms.
Does this help?
Here
Example...See all the ping times around the 25ms range then after all night it jumps to the 40s for some reason In the morning and network toggle doesn't seem to help now switching networks...
this is getting annoying cant seem to fix this and it seems to happen if the phone sits around idle for a while
You'll probably need to get your own WiFi router to plug into the cable modem. That was the only solution of us when we were in an apartment 2 years ago where they supplied ATT Uverse. WiFi was practically unusable. Plugged my router in and we connected to that with zero issues. Phones and computers.
aspexil said:
You'll probably need to get your own WiFi router to plug into the cable modem. That was the only solution of us when we were in an apartment 2 years ago where they supplied ATT Uverse. WiFi was practically unusable. Plugged my router in and we connected to that with zero issues. Phones and computers.
Click to expand...
Click to collapse
ok so it is probably ATT shoddy equipment then, i figured as much
vidfinnx said:
ok so it is probably ATT shoddy equipment then, i figured as much
Click to expand...
Click to collapse
Keep your fingers crossed the cable modem connection is good. If there are any issues in their network you may find that plugging your own router in won't work. I'd buy one from someplace you know you can take it back for a refund if it doesn't solve your problems. At least in our situation it was their crappy wifi router that wasn't good and the network itself was okay.
aspexil said:
Keep your fingers crossed the cable modem connection is good. If there are any issues in their network you may find that plugging your own router in won't work. I'd buy one from someplace you know you can take it back for a refund if it doesn't solve your problems. At least in our situation it was their crappy wifi router that wasn't good and the network itself was okay.
Click to expand...
Click to collapse
network is fine, pretty sure its this crappy router as it has zero customisations whats weird though is it only disagrees with the pixel xl sometimes i dont understand it, ive had to reset it before and then it works fine.
This problem is getting annoying, it pops up no matter what factory image i flash, and if i shut off my wifi and then immediately turn it back on it happens, is anyone else having problems like this on their wifi i hate to feel like something is hardware broken on my pixel i dont wanna return it to verizon and get a bootloader locked one, this is on a completely stock reflash nmf207b Using an ATT gateway 5268AC, throughput speeds are fine but this ping consistency is annoying. What controls the wifi in these, which driver or radio or image. 5ghz AC band on a dual band

Does wifi calling suck on all Android Phones??

I've used pixel phones for the past 4 years and both my Pixel 1XL and 3XL both do not kick over to Wifi calling until the signal was horrid (-120db +) on standby. I frequent lots of areas where the signal is sub par, but usable (-110 to -120db). The major issue with this logic is that you start a call on the network (in my case VZW) and shortly after the call connects to the person on the other end it kicks onto Wifi Calling. This is NOT a smooth transition. There is a 1-2 second 'blip' that causes the audio to cut out and I have to repeat myself... which is incredibility frustrating. I could turn off wifi calling, but then go into places like a basement and loose the call every time. The iPhone on the other hand if it has 1-3 bars and good wifi it switches to wifi and stays parked on wifi until you leave the wifi coverage area or the wireless coverage improves. What determines the signal level that the phones switch to wifi calling? Is it Android or the carrier? Does this differ my phone manufacturer? I'm looking to switch from Verizon to ATT, and ATT doesn't offer an updated LTE Microcell which means I would rely on wifi calling in my basement. I don't want to have the same wifi calling experience I have seen on VZW with a Pixel. Does Oneplus, LG, or Samsung do this better? Is there a root hack I could use to fix the problem?
I've only used it a couple of times as T-Mo isn't good where I'm at. I mean exactly where I'm at. I'm like in a dead zone in my apartment/complex. I get 1-2 bars max, but I can go about 20 yards, and get full bars. Wi-Fi was hit and miss as much as a bad cell signal for me. I tried to use it as "always on", but it didn't matter. I gave up, and ended up getting one of T-Mo's personal CellSpots, so now I get full bars in my place, and never have to use Wi-Fi calling. But to answer your question for me, yes, it sucks to use Wi-Fi calling.
WiFi calling is highly sensitive to your internet connection quality and jitter and also your router. I have had multiple configurations since WiFi calling has come into play. Your wireless router plays the biggest part from what I've noticed and their is so many different ones out there now. Best thing to do first is if you have a computer with a lan cable. Plug it directly into your modem and do a jitter test like this one https://www.fusionconnect.com/speed-test-plus/
Then make a note of what your results are. Now plug everything else back and set it up like your normally would have it and then do the same test over wireless through your router and compare the results to the first test. If they are quite a bit worst than the first results then your router is screwing it up. Most likely it's a premium feature (gimmick) that the router has that is screwing up stuff. I've only had TMobile with WiFi calling but my brother was on Verizon WiFi calling for a bit before switching over to TMobile and once I had a good configuration dialed in with a good internet connection and a good router set up he had no problems except for if he walked out of WiFi range sometimes. We don't have the best LTE signal at the house so the switchover wouldn't always be the smoothest.
Best combo I've tried so far is an Ubiquiti Edgerouter X and then using an Ubiquiti Unifi WiFi access point to give out WiFi. The Edgerouter X has a better type of QoS than most home routers nowadays and it can help WiFi calling issues a lot.
Now I have never experienced this issue you describe with it cutting out upon connection but it does sound like a typical switchover issue where it is switching from wifi calling to LTE or vice versa. Unfortunately that depends on the carrier and how they implement it on their network but I would definitely advise experimenting with your home internet set up if you ever have enough time as that could definitely be a factor as well
I have yet to see WI-FI calling work reliably - ( Engineer w/ 20+ yrs) Another technology pushed to production way too early.

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