Removing **software status: modified** and **relocked** for warranty - One (M8) Q&A, Help & Troubleshooting

Hi , I would like if someone can confirm steps that I plan to do before sending One M8 for warranty.
Its S-ON, unrooted, Cid: HTC__032, stock recovery, stock OS-6.12.401.4 and its relocked and software status: modified (before OTA I unlocked via htcdev and used nandroid backup Lollipop for restore)
If I understand correctly I need to do in this order these steps:
1. Get Sunshine S-OFF
2. Get root
3. Use how to from scotty1223 for software status banner
4. Use how to from scotty1223 for resetting to LOCKED
5. Get back to S-ON
6. Unroot
Do I need to flash correct RUU in beetween any of the steps?
P.S. Reason for warranty is that 1cm of top of the touchscreen is not responding.
Thanks

Rakamahatta said:
Hi , I would like if someone can confirm steps that I plan to do before sending One M8 for warranty.
Its S-ON, unrooted, Cid: HTC__032, stock recovery, stock OS-6.12.401.4 and its relocked and software status: modified (before OTA I unlocked via htcdev and used nandroid backup Lollipop for restore)
If I understand correctly I need to do in this order these steps:
1. Get Sunshine S-OFF
2. Get root
3. Use how to from scotty1223 for software status banner
4. Use how to from scotty1223 for resetting to LOCKED
5. Get back to S-ON
6. Unroot
Do I need to flash correct RUU in beetween any of the steps?
P.S. Reason for warranty is that 1cm of top of the touchscreen is not responding.
Thanks
Click to expand...
Click to collapse
As long as your software status is official and your bootloader is "Locked" (not Relocked) then s-off won't affect warranty. Get s-off, run RUU, set bootloader status to Locked using scotty1223's guide, and you should be good.
Source: Sent my carrier M7 for warranty with s-off but official software and locked (not relocked) bootloader and had my problem fixed without issue.

fyarf said:
Source: Sent my carrier M7 for warranty with s-off but official software and locked (not relocked) bootloader and had my problem fixed without issue.
Click to expand...
Click to collapse
It should be noted, that carriers may handle warranty very differently than HTC. And even HTC warranty centers (by country/region) seem to have some variation in how they handle warranty claims.
For instance, AT&T doesn't give a crap if you make a warranty claim, and send the phone in with the bootloader unlocked, rooted, and even a custom ROM. In fact, in the past couple years, AT&T removed any mention in their terms and conditions, of software changes voiding warranty. The only things that void warranty is water of physical damage. The carriers make money on your monthly bills, much more so than selling hardware. So their interests are different from HTC.
That said, its possible (although rare) that phones come from the factory with s-off. So that may be part of the argument that returning to s-on isn't needed for warranty. But going back s-on is probably the safest bet.

redpoint73 said:
It should be noted, that carriers may handle warranty very differently than HTC. And even HTC warranty centers (by country/region) seem to have some variation in how they handle warranty claims.
For instance, AT&T doesn't give a crap if you make a warranty claim, and send the phone in with the bootloader unlocked, rooted, and even a custom ROM. In fact, in the past couple years, AT&T removed any mention in their terms and conditions, of software changes voiding warranty. The only things that void warranty is water of physical damage. The carriers make money on your monthly bills, much more so than selling hardware. So their interests are different from HTC.
That said, its possible (although rare) that phones come from the factory with s-off. So that may be part of the argument that returning to s-on isn't needed for warranty. But going back s-on is probably the safest bet.
Click to expand...
Click to collapse
I sent mine directly to HTC, bypassing the carrier.

Related

[Q] S-OFF and Bootloader Unlocked

I have the Marvelc with Virgin Mobile US and I originally unlocked the bootloader using HTCDEV.com, however I later found the Goldcard S-OFF method.
Is there a way to relock it and regain my warranty? Will an unlocked bootloader and S-OFF cause any issues?
The HBOOT screen presently says:
***Unlocked***
MARVELC EVT1 SHIP S-OFF RL
HBOOT - 1.09.0000
MICROP - 0354
RADIO - 0.94.000824
Dec 21 2011, 12:14:03
kalaker said:
I have the Marvelc with Virgin Mobile US and I originally unlocked the bootloader using HTCDEV.com, however I later found the Goldcard S-OFF method.
Is there a way to relock it and regain my warranty? Will an unlocked bootloader and S-OFF cause any issues?
The HBOOT screen presently says:
***Unlocked***
MARVELC EVT1 SHIP S-OFF RL
HBOOT - 1.09.0000
MICROP - 0354
RADIO - 0.94.000824
Dec 21 2011, 12:14:03
Click to expand...
Click to collapse
Yes you can relock it to ***LOCKED (OOW)**** which shows you that you have warranty. You should visit this thread at http://forum.xda-developers.com/showthread.php?t=1530864 and remember to thank theq86 for the nice tutorial and exploit
S-OFF, from what I know doesn't harm much unless you do something stupid with it. S-OFF basically unlocks the NAND to the point where we can read, write, and update it components.
An unlocked bootloader is a "partial" piece of an S-OFF from what I see. Most people like me would consider it "a piece of ****" because there's nothing much too it than we thought it would be. It's a good idea to keep the bootloader unlocked unless you going to take in the phone to HTC fith warranty.
MrTaco505 said:
An unlocked bootloader is a "partial" piece of an S-OFF from what I see. Most people like me would consider it "a piece of ****" because there's nothing much too it than we thought it would be. It's a good idea to keep the bootloader unlocked unless you going to take in the phone to HTC fith warranty.
Click to expand...
Click to collapse
That's exactly how I felt about it. That's why I decided to go for the S-OFF once I found out that there was one. The unlocked bootloader really just was good for a root, but the fact I had to lose my warranty to do it didn't really make me too happy (although the warranty is a piece of junk anyway).
I used theq86's tool and it worked perfectly. Is "OOW" an acronym for anything or is it just there?
kalaker said:
I used theq86's tool and it worked perfectly. Is "OOW" an acronym for anything or is it just there?
Click to expand...
Click to collapse
To tell the truth, i dont know, you can check the glossary thread at http://forum.xda-developers.com/showthread.php?t=1508149 and maybe its there, remember to thank benjamingwynn for the nice glossary
EDIT: Also "OOW" means you have warranty, you should also try to downgrade your hboot if you willing to take it in to HTC for repair because they would like it if there was some extra crap in the phone
MrTaco505 said:
EDIT: Also "OOW" means you have warranty, you should also try to downgrade your hboot if you willing to take it in to HTC for repair because they would like it if there was some extra crap in the phone
Click to expand...
Click to collapse
Alright. I was afraid it meant "Out of Warranty". Thank you! And a downgrade wouldn't be a bad idea. Do you know the stock HBOOT version?
What OOW really is is unknown. it could be Out Of Warranty, that's probable.
But after you downgraded to a lower rom the hboot is overwritten.
LOCKED OOW means basically, you never unlocked the phone
RELOCKED means it was once unlocked and relocked again.
my tool can recover the LOCKED OOW state. So if you have an downgraded bootloader htc can only find out that you unlocked the phone if they look for the identifier token that you sent to get the unlock token. if they don't do this the phone just looks normal.
theq86 said:
my tool can recover the LOCKED OOW state. So if you have an downgraded bootloader htc can only find out that you unlocked the phone if they look for the identifier token that you sent to get the unlock token. if they don't do this the phone just looks normal.
Click to expand...
Click to collapse
Yes! Your tool worked absolutely perfectly for me. I restored it to the LOCKED (OOW) state, so it's good to know that it simply means it was never (or at least appears to have never been) unlocked.
And as for checking the token, that isn't really concrete proof you decided to follow through the rest of the way, and I doubt they would take the time anyway.
kalaker said:
Yes! Your tool worked absolutely perfectly for me. I restored it to the LOCKED (OOW) state, so it's good to know that it simply means it was never (or at least appears to have never been) unlocked.
And as for checking the token, that isn't really concrete proof you decided to follow through the rest of the way, and I doubt they would take the time anyway.
Click to expand...
Click to collapse
Of course they're too lazy to go and search out of millions of wfs handsets for your one and only unlock token
EDIT: Also if you rooted and forgot to remove root before locking your bootloader, its a good chance that if you take in your wfs to HTC, they could find superuser installed and suggest that you were a rooted victim with an unlocked bootloader.

[Q] Installing custom rom without htcdev and without voiding warranty

Hi
I want to install a custom ROM without voiding warranty. Is there any way to unlock bootloader without htcdev?
BnYmN said:
Hi
I want to install a custom ROM without voiding warranty. Is there any way to unlock bootloader without htcdev?
Click to expand...
Click to collapse
You can do so if you have an S-OFF device
How can you have s-off without unlocking the bootloader?
You can't, unless you have a Verizon M8 as that can be done with temp-root
You can do flash a patch/truck in certain h boots that shows s on and locked h boots even though it's unlocked and have s off. But you have to be s off to do that.
like eddy said you can do it with version devices.
But for other devices it is not possible.you have to unlock bootloader which will void your warranty but if you manage to get soff you can regain back your warranty since service center checks for locked bootloader so if you have an soff device you are good to go.

Question about root + warranty

I hace an s-offed M8, with an unlocked bootloader.
However, it has an issue and needs to be returned to warranty.
If you're s-off you can remove all the tampered warnings and when you lock your bootloader it'll be changed to "locked" instead of relocked.
If I restore to complete stock and perform all these steps and undo the s-off, will HTC honour my warranty?
Or is your IMEI given to HTC when you unlock it through HTC DEV and they blacklist you?
Anyone with any experience regarding this would be much appreciated.
They know you unlocked. I would lock bootloader and leave it soff. Going s-on throws a tampered label. If they try to charge you just argue that you are not unlocked and they must prove that unlocking broke your phone. If you are in the US you should be good. Harder if you are in another country.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Ya you shouldn't have problem.But you shouldn't try to go to s-on this may cause problem.Just change the label to Locked and restore nandbackup/Stock rom and you are good to go!

[Q] Dead Pixel - Sending for Repair

Hi all,
I own an T-Mob HTC M8. I found that my phone has a dead pixel and I have initiated a swap service with HTC to send my old device and get a replacement device.
But the problem is I have my bootloader unlocked, S-OFF and have converted my phone to GPE. I have a few questions before sending my device to HTC.
I will be returning back to stock running the T-MOB RUU. After running RUU I will re-lock the bootloader. The only thing that is worrying me is I am S-Off and I know it is not a good practice to change it back to S-On. Am I good to send my phone for warranty after I run the RUU and re-lock my bootloader. Or do I need to do anything else that would help me save any additional costs that may be issued by HTC because of my warranty being voided.

[Q] Htc Advantage Lose S-Off

So I am in the last month of my Htc free screen replacement. I have read many of the posts about people dealing with HTC and the success and fail stories. I have decided it's worth the risk since my crack is pretty bad. I'm S-Off, Bootloader unlocked and was wondering if I flashed a modified h-boot to show the device as S-On and bootloader locked and restored the stock Recovery, Rom, and Kernel would they be able to tell that the device was modified? If they are able to tell and deny my replacement I'll just keep the phone and have it replaced at a shop but it would be nice if it was free. Also if they update the phone will I lose my S-On and Bootloader unlock? Thanks

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