LG G4 won't turn on - Verizon LG G4

I have a G4 with Verizon and on Sunday I powered it down to swap my battery. I had about 30% left on the battery in the phone and a fully charged spare. I put the second battery in and since then it will not power on. I have tried both batteries and connected it to the power adapter... nothing happens (no lights, sounds, or vibrations). I called Verizon and they are sending me a refurb replacement but I'll need to send this one back once that device is up and running. I want to see if anyone has ideas on how to eliminate my data. I do have a SD card with my pictures so that's fine. I just want to erase everything else.
I have been playing with the phone for the past day and a half and I have gotten it to power on for a brief moment here or there. It is very random and sometimes it will show the LG splash screen and then it goes back out. I also have had it vibrate like it is turning on only not to show anything. A couple of times it has vibrated for over a minute straight before cutting back out. And while it was sitting on my desk it was rebooting itself several times earlier today until giving up. Also, when I plug it into my PC I do hear the Windows sound that you get when connecting a drive. But no drive letters appear. I am hopeful that I can get it to turn on long enough to erase everything. The phone is not rooted and is using the latest Android OS (I believe it was 5.1.1) that Verizon sent out in November.
I did not notice any other issues recently and I have swapped batteries dozens of times and never had this problem. It was powered off properly prior to this all happening. If anyone has any ideas of ways I can try to get it back on that would be great. Thank you!
Edit: Also, pressing the volume down and power together does nothing. Only way I have ever got the phone to respond in the past 24 hours is holding power for 20+ seconds and maybe it will work. But then it turns back off.

same here. dunno what to do since i bought mine used on swappa!

Sound like the hardware problem other users have had, including myself just about 2 weeks ago. If this is the case try putting the phone in the freezer for 10 to 20 minutes (I know it sounds crazy) but it worked for me and some others. I was able to power the phone up long enough to get it into recover (pressing the power button + volume down) long enough for me to wipe my data before sending it back. When I put the phone in the freezer I left the batter in and the back cover on.

jfriend33 said:
same here. dunno what to do since i bought mine used on swappa!
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Click to collapse
The phone is still not quite a year old. Contact LG as they have a 1 year warranty. You are running out of time though. They never asked me for a receipt as they knew within a year if it died the fix was on them.

LG G4 is a very vulnerable phone and LG’s Head of US Marketing has accepted that the LG g 4s manufactured before september 2015 had its own set of problems. Follow this guide https://appuals.com/fix-lg-g4-wont-turn/ in order to resolve your phone issues. If this doesn't help, you can send the phone for repair or replacement.

Related

Phone doesn't turn on (100% factory)

Hello, I've been lurking around this forum for awhile and this is my 1st post! I've used the search feature and many other websites for my problems but cannot find anything similar =[.
My phone is 100% factory and the battery energy was around 80% at the time of incident, what happened was I received a text message but didn't check up on my phone till 30minutes later where then I pressed the home button to turn the screen on but the screen didnt power on but the phone's audible volume was working and the other 2 keys next to the home button lit up. I could click around my phone and function everything properly with no visual image to the screen (I even started my music player). I got frustrated so I attempted to soft reset it multiple ways and problem still persisted, I then decided to leave the battery out overnight to see if it would fix things, I did so and the same problem persisted, so I decided to plug it into the original usb wall charger and when I did i left the room, came back 10 minutes later tried turning it on and it doesn't even power up any more. Anyone have any ideas? The phone doesn't even turn on while plugged into the wall charger. (I do remember something about a phone update on my notifications list)
I had dropped the phone 2 months ago and the screen cracked but functioned normally and I'm afraid that I will not be able to claim warranty because they will blame the cracks.
Factory reset the device by booting into recovery.
If the screen will not function in recovery mode, or after boot. ...it's not good.
The digitizer may be toast. ..g
kpjo4 said:
Hello, I've been lurking around this forum for awhile and this is my 1st post! I've used the search feature and many other websites for my problems but cannot find anything similar =[.
My phone is 100% factory and the battery energy was around 80% at the time of incident, what happened was I received a text message but didn't check up on my phone till 30minutes later where then I pressed the home button to turn the screen on but the screen didnt power on but the phone's audible volume was working and the other 2 keys next to the home button lit up. I could click around my phone and function everything properly with no visual image to the screen (I even started my music player). I got frustrated so I attempted to soft reset it multiple ways and problem still persisted, I then decided to leave the battery out overnight to see if it would fix things, I did so and the same problem persisted, so I decided to plug it into the original usb wall charger and when I did i left the room, came back 10 minutes later tried turning it on and it doesn't even power up any more. Anyone have any ideas? The phone doesn't even turn on while plugged into the wall charger. (I do remember something about a phone update on my notifications list)
I had dropped the phone 2 months ago and the screen cracked but functioned normally and I'm afraid that I will not be able to claim warranty because they will blame the cracks.
Click to expand...
Click to collapse
sounds like the drop has caught up to the device. as the post above if it doesnt work in recovery the digitizer is TOAST
why would the digitizer be toast if it logged my screen touches while the screen went dead before not being able to power on? I cannot get into recovery mode mode because the phone will not even turn on =[.
bump... can anyone help?
Sounds like the phone is gone if it won't even show charging or any kind of screen. Is there any flicker or anything?
Sent from my SGH-I317 using xda premium
roughneckboren said:
Sounds like the phone is gone if it won't even show charging or any kind of screen. Is there any flicker or anything?
Sent from my SGH-I317 using xda premium
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Click to collapse
nothing at all =[, do you think samsung will warranty it even with the cracked screen? It was functioning normal for couple of months after i cracked the screen.
kpjo4 said:
nothing at all =[, do you think samsung will warranty it even with the cracked screen? It was functioning normal for couple of months after i cracked the screen.
Click to expand...
Click to collapse
I don't think they will, you're probably gonna have to eat this one.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Agreed. ..
You could try. ..but they will likely reject warranty and offer a repair. ..
Or offer a refurbished device at a reduced price. ..imho...g
If u bought warranty you can eat the cost of deductible. They have open enrollment til May 30th I think. I am not sure what the requirements are.

Verizon G4 crashed

My G4 seemed to be running hot yesterday and I had to charge it several times more than normal. All of a sudden it shut down would not boot back up. I tried everything but it will not go in to recovery or download mode. No lights come on at all when charger is connected either. One time I was able to get the MEIE number to flash and it said press power to reboot before it blanked out again. I called Verizon and they said it sounded like a complete system/software crash. I am rooted but haven't made any changes to my phone in several weeks. Verizon overnighted a replacement to me and it should be at my house when I get home. I wonder if this is the same issue that has been happening to the Sprint version that was recalled? Possibly the phone was just mad at me because it happened an hour after I ordered my Nexus 6p......lol
Now that it's cooled off can you boot it up?
I would think you could have just rebooted it when you first noticed it was hot.
Colchiro said:
Now that it's cooled off can you boot it up?
I would think you could have just rebooted it when you first noticed it was hot.
Click to expand...
Click to collapse
No it still doesn't boot up. I can get to the LG screen for maybe a second and it shuts back down. When I first noticed that it was hot I could reboot it. I let it cool off before restarting it but the problem persisted. What ever was causing it to overheat was also draining the battery. I had to charge the phone up twice by 2:00 pm. My "certified like new replacement" arrived on Friday and initially everything was good. On Saturday the Wifi disconnected and would not turn back on. The icon just sits there and blinks at me. If I go in the settings menu it is grayed out and doesn't give me the option to turn it on. I just got off the phone with Verizon and they are sending me another G4. Hopefully I will have better luck with this one. I would like to have a working phone that I can sell when my Nexus 6p arrives.
Sorry this is totally off topic but, did you have to pay a deductible to get a new phone?
sefirosu0522 said:
Sorry this is totally off topic but, did you have to pay a deductible to get a new phone?
Click to expand...
Click to collapse
No I didn't. It was Warranty replacement so it didn't have to go through insurance.
I had a similar issue last week, no root, running 12a. Phone shut itself off during normal usage (checking football scores). Running a little hot so let cool. Never booted past Verizon splash screen. Tried fresh battery, factory reset, safe mode. Nothing. Got my "certified like new" model. So far so good, but 6P here I come.
Sent from my VS986 using Tapatalk
Hmmm well good timing if you ordered a Nexus 6P. You can sell it like new.
Haha I was just watching "The Nexus 6P will bend in half if you try to bend it in half" video. I'd be interested in a size comparison between the 2.
So this exact thing happened to me, just several days after I got it (same thing, also rooted, nothing much done to the phone).
I had figured the battery ran dead (because I knew it was low), but it just wouldn't power on. Chargers wouldn't light it up. I put it on the charger for hours, and nothing happened. Lost all hope.
Then, randomly, I decided to see if Download Mode would work on my phone. I don't know why I tried it.
I pulled battery, and put it back. I held on Volume (up?) on the phone, and plugged it into the computer.
OH MY GOD -- IT CAME TO LIFE -- ! DOWNLOAD MODE!
I shut it down from download mode, then turned it back on (I think a battery pull) and it worked again.
I was completely relieved.
This happened to me a second time, weeks later.
The same solution worked.
I hope that this helps someone.
TL;DR: Try Download Mode (pull battery and put it back in -- then, while holding the volume Up key on the phone, plug USB into your computer)

Completely Dead XL

The other day, Sleep as Android (beta) alarm went off on my Pixel XL, and I used my Huawei wear watch to snooze it (running 1.x Wear). I doubt this relates, but I had not used the watch to snooze on this particular phone before. After about 10 minutes, I woke up without the alarm, looked at the phone and it was turned off. Completely off, even though it was still plugged in to the wall charger. No charging animation. The bootloader was locked, (never unlocked it), and it was at stock 7.0 (t-mobile).
Tried to turn it on, nothing; tried to get into bootloader/safe mode - no luck. Plugged it into the original and numerous other wall chargers, laptop, portable charger - nothing. It will not turn on. The phone had been plugged in to power all night at the time of the first alarm so I believe the battery was fully charged. I had google call me and they ran through the usual troubleshooting steps, and stated they would replace it. I was told I would receive a call in the next few days to arrange the return, gave them my credit card to hold the new phone until I returned this one. Never heard anything more until I called them today. The person I am currently speaking with says there is no record of that phone call or the replacement being ordered or anything - great. Got the RMA email while I was on the phone and ordered the replacement.
I have had many android phones, including just about all of the nexus line, and still have my 6P and am using it now. This has never happened before. Most of these other phones I had unlocked the bootloader and rooted them. Not sure why I didn't do that with this one, but luckily I didn't.
I have not seen any other reports of this happening - wondering if anyone else has heard of this.
Not me.
me either
My pixel xl did something very similar the day before I decided to unlock and root it.
Except mine happened after a call. I received the call, answered and had a conversation, then hung up and plugged it in. About 30 minutes I came back by and could not get the screen to turn back on.
Well, I've been a long time user of Android phones, even made a few Roms for my old g2 and my Nexus 6, so I knew a few tricks. The first thing I tried, was holding the power button. I probably held it for a minute (hoping and praying I didn't mess it up somehow). Usually a good long few second of holding the power button will force restart the device. Anyways, by the time I gave up and released the power button the screen finally came up to the boot animation.
I guess my main thing here is to ask if you tried first restarting the device like I did, by holding the power button.
I use the same app and use a pebble smartwatch to dismiss the alarm so probably not related
noidea24 said:
My pixel xl did something very similar the day before I decided to unlock and root it.
Except mine happened after a call. I received the call, answered and had a conversation, then hung up and plugged it in. About 30 minutes I came back by and could not get the screen to turn back on.
Well, I've been a long time user of Android phones, even made a few Roms for my old g2 and my Nexus 6, so I knew a few tricks. The first thing I tried, was holding the power button. I probably held it for a minute (hoping and praying I didn't mess it up somehow). Usually a good long few second of holding the power button will force restart the device. Anyways, by the time I gave up and released the power button the screen finally came up to the boot animation.
I guess my main thing here is to ask if you tried first restarting the device like I did, by holding the power button.
Click to expand...
Click to collapse
Question: did you plug in power while your phone was in this state, and if so, did you see charging animation? I don't see anything. I've tried holding power for a few minutes - no dice.
Yes, plugging and unplugging did nothing to the screen. It was literally just a white brick. Well that sucks though.

G4 won't start up

Hi,
I was browsing the web on my G4 earlier today when the screen just turned black, tried turning it back on but nothing happened then my smart watch brief to say it had lost connection to my phone so presumably it had switched off.
Been trying for the last hour or so to stay it up again but nothing works. I've tried holding the power button for 30-60 seconds, pulling the battery, charging it but no joy.
The battery was around 85% charged when this all happened and when I plug the phone into a power source the LED doesn't come on so it doesn't even look like it's drawing power.
Any ideas on what has gone wrong or how to fix?
Thanks
Having the exact same issue (Sprint Variant). Phone was fine, stock/unrooted, sitting on my desk with 80%+ battery. Checked on phone 10 minutes later, never turned back on or responds to charging.
Errr, mine as well.
Change the battery and try a factory reset but nothing change.
My girlfriend's g4 had this three weeks ago, nothing worked to get it to switch back on. She had to send it to LG for repair and it came back today saying they had replaced a faulty main board. Her g4's serial number started with 505.
What do yours start with because I know of at least 3 others that have had the same thing happen over the last month, all after a out nine months of purchasing the phone.
Try the freezer method maybe you can then backup your data at least.
Serial starting with 5xx?
Sent from my LG-H815 using XDA Labs
same here
Hello i am having the same issue, i don't have warranty but im still waiting for LGs response. anyone knows how to fix it permanently?
Hello,
I am having the same issue. Kindly help to solve this issue instead of changing the motherboard. :crying:

How common is the Pixel XL 128GB bricking issue? What can be done to avoid it?

Recently purchased two Pixel XLs. Original 2016 ones.
However, reading around on XDA and reddit, there's an awful LOT of bricked/dead Pixel phone reports. Disproportionately more. Considering this phone barely sold 3 million units, that's a scarily high number of bricked phones.
And apparently all of these are being caused by software updates from fricking Google themselves? What gives???
I need to know what steps I can take to ensure I don't brick my phones, and if I do, I can recover them in the future.
Is there anyway to dump their storage images so I can restore if hard bricked? What can I do to make sure if there is a soft/hard brick, I'm ready to tackle it in the future?
Based on my experience, I'n not sure that many devices are truly bricked, instead stuck in something like the sleep of the dead.
Yesterday, I put my phone on charge @ 27%, and left it alone for a little less than two hours, to find it with a black screen, not responding to any keypress, incoming calls. Troubleshooting through Google support results in them confirming that it is bricked, but as my warranted ending last November.
Anyway, I left in on charge overnight, and my wife woke me up this morning with my phone at the lockscreen. She held the power and volume down buttons for 30 seconds, and the phone booted up.
Now if after a 12 hour charge, the phone won't boot with a 30 second Power & VOL- combination, then it most probably is bricked.
pTeronaut said:
Based on my experience, I'n not sure that many devices are truly bricked, instead stuck in something like the sleep of the dead.
Yesterday, I put my phone on charge @ 27%, and left it alone for a little less than two hours, to find it with a black screen, not responding to any keypress, incoming calls. Troubleshooting through Google support results in them confirming that it is bricked, but as my warranted ending last November.
Anyway, I left in on charge overnight, and my wife woke me up this morning with my phone at the lockscreen. She held the power and volume down buttons for 30 seconds, and the phone booted up.
Now if after a 12 hour charge, the phone won't boot with a 30 second Power & VOL- combination, then it most probably is bricked.
Click to expand...
Click to collapse
The volume button doesn't do anything unless your going into the bootloader.
Holding the power button for 30ish seconds on ANY Android device will hard restart the device. I'm only telling you because its more comfortable when you only have to press one button.
That aside, when I got my pixel, I talked friends and family into getting them. A count of 7 got xl/regulars. None of us have any such problem.
I recently-ish got my phone replaced and my old one didn't have this problem.
In a situation like this, it can almost always be solved by flashing stock firmware, which some people are uncomfortable with (leading to them calling the phone bricked). If you were lucky enough to get Google editions, unlock the bootloader now. If they are Verizon versions check the os version and hope it hasn't been updated.
Regardless, the night before, it wasn't responding to incoming calls, adb, button presses of any length. It was bricked and meet all of Google's criteria for a warranty replacement (if it was still in the timeframe)
When my wife tried the power button alone for 30 seconds nothing happened, only when she held both the power and volume down for 30 seconds did it come back to life.
And here's the kicker: when you force shutdown (or power on from off) using power and volume down, the phone reboots to the bootloader. In this case, it booted to Android, via the "your device cannot be checked for corruption" screen.
So is there any way to recover from these sudden trips? The Pixel is the first 200USD+ phone I've purchased, each phone cost 400 in total, for a grand investment of 800 USD.
I don't want to end up with a paper brick. These phones are purchased in USA but they'll be used outside a warranty coverage zone. It'll be a huge hassle to get them shipped back to the USA.

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