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So i was trying to root my phone and now i won't start, can't even go to bootloader menu or so. when i'm pressing the power up button its just flashes and then shuts down. It loops so frequently that even my pc won't recognize it. What i did to the phone is this:
//androidforums.com/wildfire-s-all-things-root/502772-guide-how-update-htc-wildfire-s-marvel-a510e-gsm-software-version-2-3-5-a.html
i tried to flash a new 2.3.5 to it but now it wont do anything.
Is there any ways to fix this or should i just send this to graveyard :good:
a bit more info plz
alemale said:
So i was trying to root my phone and now i won't start, can't even go to bootloader menu or so. when i'm pressing the power up button its just flashes and then shuts down. It loops so frequently that even my pc won't recognize it. What i did to the phone is this:
//androidforums.com/wildfire-s-all-things-root/502772-guide-how-update-htc-wildfire-s-marvel-a510e-gsm-software-version-2-3-5-a.html
i tried to flash a new 2.3.5 to it but now it wont do anything.
Is there any ways to fix this or should i just send this to graveyard :good:
Click to expand...
Click to collapse
I think you might have soft bricked your phone. Search the forum how to unbrick a soft-bricked phone. That might help
Are you positive that your WFS is GSM -marvel-a510e ?
Also ,Could you be a bit more specific about what happens when you try to go to boot-loader mode or when you try to boot it.
As in the provided link, did you have to perform procedure 3 or did you perform procedure 2 and was it working? A bit more info about what you did could help others analyze the issue
rishr4 said:
I think you might have soft bricked your phone. Search the forum how to unbrick a soft-bricked phone. That might help
Are you positive that your WFS is GSM -marvel-a510e ?
Also ,Could you be a bit more specific about what happens when you try to go to boot-loader mode or when you try to boot it.
As in the provided link, did you have to perform procedure 3 or did you perform procedure 2 and was it working? A bit more info about what you did could help others analyze the issue
Click to expand...
Click to collapse
At the link i did the procedure 1 because my phone couldn't update to 2.3.5 so i tried to update it that way.
when i start the phone it just flashes it's screen and then goes off. it doesn't show htc logo or anything it just flashes some pixels. the loop is so frequent that it happens in 3 sec. Even if i try to start the phone by pressing "volume -" key and "power" key it does same thing, just loops every 3 sec.
I have tried to find a way to fix this but it seem that there is nothing to do because i can't boot to recovery. Is there a way to put the phone to recovery in other way or is here a way to make factory install?
It's really hard to do anything to this phone because my pc won't recognize it in any possible ways and it won't boot to recovery mode.
Do anyone know if i split the phone in to pieces and then manage to boot it or find the system memory and change files in there.
alemale said:
At the link i did the procedure 1 because my phone couldn't update to 2.3.5 so i tried to update it that way.
when i start the phone it just flashes it's screen and then goes off. it doesn't show htc logo or anything it just flashes some pixels. the loop is so frequent that it happens in 3 sec. Even if i try to start the phone by pressing "volume -" key and "power" key it does same thing, just loops every 3 sec.
I have tried to find a way to fix this but it seem that there is nothing to do because i can't boot to recovery. Is there a way to put the phone to recovery in other way or is here a way to make factory install?
It's really hard to do anything to this phone because my pc won't recognize it in any possible ways and it won't boot to recovery mode.
Do anyone know if i split the phone in to pieces and then manage to boot it or find the system memory and change files in there.
Click to expand...
Click to collapse
Even if you want to unbrick the device using back-toback tool , you need to enter the boot-loader mode.
Even for other ways, still it needs to be detected by the PC so that we can pass commands using ADB.
Sorry Dude, I can't help much either I am new to this myself. But i hope somebody here will definitely help you
2. There is a possibility that you could "brick" or bootloop your phone. There are two types of brick: soft (recoverable) and hard (non-recoverable). With a soft brick, the phone will not boot or keeps rebooting ("bootloop"), but it can be started in bootloader mode which allows repair of the ROM. With a hard brick, the phone won't even boot into bootloader after holding the power button for 10 seconds and the phone must be returned to HTC for service.
Click to expand...
Click to collapse
Have you unlocked your Boot-Loader from HTC Dev? Also, you need to install a recovery tool in order to boot into recovery. If you have done only the steps mentioned in the
PROCEDURE 1
Click to expand...
Click to collapse
then you haven't unlocked the boot loader and no recovery is also installed (I believe) . In this case, I think this is a hard-brick(Correct me if am wrong) which is impossible to recover . Anyways, we shall await other replies from DEVs here in the Forum.
rishr4 said:
Even if you want to unbrick the device using back-toback tool , you need to enter the boot-loader mode.
Even for other ways, still it needs to be detected by the PC so that we can pass commands using ADB.
Sorry Dude, I can't help much either I am new to this myself. But i hope somebody here will definitely help you
Have you unlocked your Boot-Loader from HTC Dev? Also, you need to install a recovery tool in order to boot into recovery. If you have done only the steps mentioned in the then you haven't unlocked the boot loader and no recovery is also installed (I believe) . In this case, I think this is a hard-brick(Correct me if am wrong) which is impossible to recover . Anyways, we shall await other replies from DEVs here in the Forum.
Click to expand...
Click to collapse
I tried to unlock the bootloader but it wanted 2.3.5 so i tried to install the new version. now it can't do anything. Well this didn't broke my heart because the phone is pretty worthless . now i have to buy new phone sooner than i planned but still all help is still accepted.
Hi, exactly the same for me : I bought the phone 2 years ago and immediately unbranded it with a goldcard, but never tried to unlock it because it was my wife's and I didn't want to risk anything.
Now she got a new phone, I wanted to play a little with the Wildfire S ^^.
In order to unlock the phone on htcdev I had to update it from 2.13.401.2 to 2.13.401.3, with RUU because can't update with OTA (different CID), with goldcard inside.
After the RUU finished, it says "congratulations everything went well", but actually the phone does not boot, stocked in a loop "quick flash / turns off", can't access bootloader, no USB detection for ADB.
Can't send it to HTC because the 2 years warranty is expired, how ironic ! :laugh:
So... if anyone does know or see any trick that could help to boot anything on this "seems to be hard-bricked" kid... huge thanks to you
Last night I installed geefree on my phone from the app store and used it to install TWRP. I downloaded a nightly CM11 and an appropriate gapps. Using geefree I rebooted to recovery (never figured out the button combination to boot to recovery "naturally") and installed both of the zips. This could be where I made my mistake, I installed both at the same time.
Now my phone loops, displaying the LG logo for a few seconds, then shutting off and rebooting before repeating the process. I can't seem to get it to go into download mode or the recovery menu. I've tried power+up, power+down, down+up and each of those while plugging the device in, etc. I can get the device to a hardware key control mode, though it doesn't seem too useful.
How can I save my phone? This forum has been a great resource in the past and I'm very grateful for the many tutorials I've followed rooting other devices. Hopefully you guys can save the day once again!
Volume up plus power is how to access recovery on sprint.
What stock sw version were you on before you flashed cm?
Did you wipe data before flashing?
Sent from my LG-LS970 using xda app-developers app
I was using stock 4.2.2, I believe. I didn't wipe the data (shame on me), a bad habit that I picked up from my first rooted device, the Samsung Moment. It didn't ever matter on that one, afaik. Thanks for the reply!
Edit: Volume up and power whether plugged in or not takes me to the hardware key control mode screen.
Second Edit: http://forum.xda-developers.com/showthread.php?t=2432476&page=35 I also found this thread where someone seems to be experiencing similar issues and they fix it with "LG Utility." Is that a PC application? It's a little vague to google, but I've been trying!
I have a bootloop issue every time i flash a rom i have to wipe all but sd flash roms and gapps the i do a restore from twrp and oly restore my boot image only and they boot no prob
I'm kind of starting to suspect my power button doesn't work at all for whatever reason. I have a lot of difficulty getting the phone to shut down, then it doesn't seem to easily power up. It's a strange collection of problems. Would a Sprint repair place be able to fix this?
If they have parts on hand if not either a swap out or a sendoff
Same problem here - bootloop and no download mode - CWM works! - urgently need help
I guess I have the same problem as InlineFourPower (apart from that my power-button has no problem).
I am stuck in bootloop since I tried to upgrade to Kitkat a few days ago. Now I can´t get into download mode any more, nor into fastboot or anything else. Only CWM works.
From within CWM I can successfully flash ROMs but that doesn´t help, since afterwards I am still stuck in bootloop. It is possible, however, to push files via adb-commands while I am in CWM.
Does anybody have an idea how to go from here or how to get download-mode back?
Device is recognized but can´t be mounted - bricked forever?
Parinibbana said:
I guess I have the same problem as InlineFourPower (apart from that my power-button has no problem).
I am stuck in bootloop since I tried to upgrade to Kitkat a few days ago. Now I can´t get into download mode any more, nor into fastboot or anything else. Only CWM works.
From within CWM I can successfully flash ROMs but that doesn´t help, since afterwards I am still stuck in bootloop. It is possible, however, to push files via adb-commands while I am in CWM.
Does anybody have an idea how to go from here or how to get download-mode back?
Click to expand...
Click to collapse
I tried a few things on Linux.
After terminal-command "ls /dev/sd*" when the device is unplugged from the computer I get "/dev/sda".
When the device is connected via USB, I get: "/dev/sda /dev/sdb"
So sdb is my LG G2.
So I went on to the next command: "gdisk -l /dev/sdb"
As a result I get: "Problem opening /dev/sdb for reading! Error is 123."
Does it mean that the phone isn´t mounted or what? Now I´ve connected my phone to another Linux machine with the same result. It is recognised (p.e. as sdd), but there is no sdd1. Seems as if it is recognized, but can´t be mounted. Does that mean my device is bricked for good? That´s it?
to get the phone into download mode you have to plug the usb cord in and hold VOL+, so to get this right as I have a case on mine, plug the usb into the phone first then hold VOL+ and plug into usb port on the computer.
it does take a loooong time to power down the phone with the button when stuck in a boot loop, just keep holding it until it shuts off, it will shut off eventually!!
plug the phone in while in download mode to install drivers and set com ports, then unplug before you begin your flash with LGFlashTool, hope this helps you out.
Cronic2009 said:
to get the phone into download mode you have to plug the usb cord in and hold VOL+, so to get this right as I have a case on mine, plug the usb in first then hold VOL+ and plug into usb port.
it does take a loooong time to power down the phone with the button when stuck in a boot loop, just keep holding it until it shuts off, hope this helps
Click to expand...
Click to collapse
Thanks Cronic2009 for your advice.
There are, however, szenarios where download-mode is not accessible any more. Neither by using the hardware-keys, nor by using the adb-command.
After four days of resarch and a lot of trial and error, I finally unbricked my F320L using the two adb-commands outlined at the beginning of that thread: http://forum.xda-developers.com/showthread.php?t=2451696
Worked like a charm.
Thanks everyone for your advice.
no problem buddy, glad you got it figured out, good luck to you from here on out!
FYI, that link doesn't work
I just wanted to ask anyone who might know, since the bootloader of the LS980 is locked, we cannot "break" this correct, so no matter what commands we decide to run through root, we cant touch the true bootloader there for LS980 fail safe? (Besides Acts of God, EMP, ect)
Cronic2009 said:
no problem buddy, glad you got it figured out, good luck to you from here on out!
Click to expand...
Click to collapse
Thanks for letting me know. I corrected the link in my previous post.
Be sure if you use a aosp based rom to flash the ZV8 modem. Your can use dr87 or furnance kernals after you flash the zva modem althought i have encountered soft brick due to this.
so i'm having this exact issue and i don't know how to get out of it. i just need to transfer the radio to my phone somehow but nothing shows up under adb devices. i'm trying to the lg mobile support tool now. its downloading the software. but if it doesn't work does any one have any fixes?
edit: i fixed it by following this http://forum.xda-developers.com/showthread.php?p=51637410&highlight=download+fail#post51637410
pitbullmommy45245 said:
so i'm having this exact issue and i don't know how to get out of it. i just need to transfer the radio to my phone somehow but nothing shows up under adb devices. i'm trying to the lg mobile support tool now. its downloading the software. but if it doesn't work does any one have any fixes?
edit: i fixed it by following this http://forum.xda-developers.com/showthread.php?p=51637410&highlight=download+fail#post51637410
Click to expand...
Click to collapse
Thank You for sharing you fixed your issue pittbullmommy but the link you posted points back to a post about a failed run on LGFlashTool, will you please fix the link and point it to the post/guide you used to fix your phone, it may help others stuck in a similar situation, glad to hear you got it fixed and working, best of luck with it from here on out!
Hi all
was just about to start a new thread but didn't want to get into trouble..anyway I am in need of some assistance please.my ls980 has been bricked for some time now been searching all over the internet for a solution to be stuck back at square one.found this video on youtube which is pretty much exactly what my phone is doing.I have used lg flash tool to revert to stock and still nothing I lost root doing that but last night,I managed to regain root access I have no idea how but it happened when i clicked ioroot batch file i went into download mode and it stated bottom left ROOTED in red so i managed that but that is it still doing what is being shown in the video its on youtube
watch?v=PjLF-pBhZSY
please if anyone has the know how I would like to fix this phone rather then bin it thank you all happy 4th everyone
After using tot and flash tool to get back to stock, did you try going into stock recovery and do a factory data reset? I know it sounds stupid especially after a tot but try it. Couldn't hurt
Sent from my LG-LS980 using Tapatalk
Borderline noob here, so please bear with me...
I have been using TWRP 2.7.0.0 to do all my work, and I was able to get the Lego ROM installed with ZVA. I got into too big of a hurry and forgot to make a backup of stock. I've also been unsuccessful in trying to install ZVC modem and firmware. Thankfully ZVA works as does the LEGO ROM, but I'd like to have stock there to access as well. The stockZVC that's on the Android Development page has been getting stuck (bootloop?) on the Sprint Spark logo. I've done TWRP's factory reset with no success. Any help would be great.
Thanks in advance!
Yes sir I've tried that and more to no avail is there anything I can do through adb I'm on stock recovery phone doesn't stay on long enough to install anything
sarfdawg said:
Borderline noob here, so please bear with me...
I have been using TWRP 2.7.0.0 to do all my work, and I was able to get the Lego ROM installed with ZVA. I got into too big of a hurry and forgot to make a backup of stock. I've also been unsuccessful in trying to install ZVC modem and firmware. Thankfully ZVA works as does the LEGO ROM, but I'd like to have stock there to access as well. The stockZVC that's on the Android Development page has been getting stuck (bootloop?) on the Sprint Spark logo. I've done TWRP's factory reset with no success. Any help would be great.
Thanks in advance!
Click to expand...
Click to collapse
You ever get her fixed?
Hello all, so yesterday I went on my tablet (Nexus 7 2013 WIFI ver.) and browsed the net a bit and went to sleep. I recall having around 30% battery power. This morning I wake up to an apparently flat battery (power button didn't turn on anything) so I just plugged it in and did something else. After a while, I took my tablet and started it with the power button. However, it got stuck on the Google logo and never fired up anything. I've rooted the tablet quite some time ago (months) so the cause is not from there.
Things I haven't recently done:
Installing an app.
Rooting or flashing anything.
Updating an app.
Things I have tried doing to fix the problem:
Booting into FASTBOOT then trying the recovery mode = still stuck on the Google logo.
Booting a custom recovery image using Wug's toolkit = frozen at the team logo (TWRP) / black screen (CWM).
Flash Stock + Unroot (Soft-Bricked/Bootloop) = FAILED (flash write failure).
So now I'm really stuck and desperate to make the device work again. I've been reading all day long and trying all sorts of solutions to no avail. And it seems far-fetched to me for a device like this to just instantly brick itself without any reason at all.
Can anyone help me with this case ? Or does anyone has any idea what just happened to my tablet ? :crying:
EDIT: I'm afraid that warranty might not work as the device was unlocked and rooted so it's the last solution for me.
Bumpity bump
No one has any idea what happened to the tablet and how to fix it ? I've tried doing some more flashing but to no avail. It just refuses to flash and keeps failing to write the files.
I think you need to leave out on the charger for 1/2hr without doing anything with it. You are probably using what little power it has charged by trying to reboot it, etc.
I had to do that once and it did the trick.
Sent from my Nexus 7 using XDA Free mobile app
There is no reason you should not be able to get in to recovery (power and volume down).
You could call Motorola. They have good tech support.
The exact same thing happened to me. I rooted it months ago and haven't changed a thing since then. It just froze up a few days ago. I restarted and it just gets stuck on the google screen. I can get into the bootloader, but when I try to go to recovery, the google screen comes up and won't go away. I've tried every method I can find for flashing the stock image and absolutely nothing is working. I just get stuck on the google screen.
Please update this if you find a solution!
Do u guys have the most up to date version of whatever particular recovery that you're on?
Yep. I've flashed the stock recovery multiple times to no avail. :/
nexusjas said:
Yep. I've flashed the stock recovery multiple times to no avail. :/
Click to expand...
Click to collapse
If you can't get into recovery or flash any images it sounds to me like a hardware failure. Bad memory maybe? If you've tried everything then RMA to Asus before the one year warranty runs out.
Have you tried to see if your computer sees your N7 by typing fastboot devices if you have the sdk installed?
wantabe said:
If you can't get into recovery or flash any images it sounds to me like a hardware failure. Bad memory maybe? If you've tried everything then RMA to Asus before the one year warranty runs out.
Click to expand...
Click to collapse
Not what I wanted to hear, but you're probably right. Thanks :/
nexusjas said:
Not what I wanted to hear, but you're probably right. Thanks :/
Click to expand...
Click to collapse
I was to slow with my update. Does your computer see your N7 with fastboot?
wantabe said:
I was to slow with my update. Does your computer see your N7 with fastboot?
Click to expand...
Click to collapse
Yes, I can get into the bootloader just fine and I can use fastboot. I go through the flashing process and the command prompt says everything flashed successfully, but when I restart the device, it hangs on the google logo. The same thing happens when I try to boot into recovery.
nexusjas said:
Yes, I can get into the bootloader just fine and I can use fastboot. I go through the flashing process and the command prompt says everything flashed successfully, but when I restart the device, it hangs on the google logo. The same thing happens when I try to boot into recovery.
Click to expand...
Click to collapse
If you fastboot flashed the factory image and can't boot up then it sounds like a hardware problem. Out of ideas, sorry.
wantabe said:
If you fastboot flashed the factory image and can't boot up then it sounds like a hardware problem. Out of ideas, sorry.
Click to expand...
Click to collapse
I'm not sure what happened, but I just ran this little utility again (I've done it many times over the last week or so to no avail) and it actually worked. Hopefully it keeps working!
Thanks for your help!
Alright guys and girls - I need your help. I had a weird issue come up yesterday, and I'm trying to figure out how to go forward. My phone ran low on battery and died, so I plugged it in to charge like normal. Today, I tried to boot, but can't. I can boot into recovery ok, but that's it. If I boot to download mode, it only gives me a few seconds before the screen goes black. If I try to connect to the PC to flash through Odin, it doesn't recognize as a USB device. However, if I boot to recovery and mount the phone as a usb device, it recognizes and I can get into the external sd card no problem. Also, if I try to just boot normally into system, it boots to the Samsung boot screen and then goes black.
My question is - did I some how brick, or is something else going on? I'd hate to go through all the steps of unbricking if that isn't what I'm dealing with. Thanks in advance.
Have you already tried flashing a ROM via sideload/sdcard?
eduardog131 said:
Have you already tried flashing a ROM via sideload/sdcard?
Click to expand...
Click to collapse
I didn't try a new rom, but I did try a backup that I know works. Let me give it a shot with a re-flash of the rom I have. I'd like to see if I could find a zip that will flash a full stock Tmo rom, but from what I am reading, it doesn't flash all the bits and pieces like Odin.
EDIT: No go - tried a rom re-flash (wiped clean), but still won't boot to system or download mode.
koz said:
I didn't try a new rom, but I did try a backup that I know works. Let me give it a shot with a re-flash of the rom I have. I'd like to see if I could find a zip that will flash a full stock Tmo rom, but from what I am reading, it doesn't flash all the bits and pieces like Odin.
EDIT: No go - tried a rom re-flash (wiped clean), but still won't boot to system or download mode.
Click to expand...
Click to collapse
Try doing the unbrick method. That might work if nothing else works.
Im not 100 percent sure because im not an expert by anymeans but it could be a motherboard but my guess is just as hood as anyone elses
Sent from my SAMSUNG-SGH-T999 using XDA Premium 4 mobile app
You are not hard bricked, so debricking won't help.
First thing, remove and put your battery back in. Does it try to boot on its own? If so it's a faulty power switch.
Sent from my SAMSUNG-SGH-I747 using Tapatalk
DocHoliday77 said:
You are not hard bricked, so debricking won't help.
First thing, remove and put your battery back in. Does it try to boot on its own? If so it's a faulty power switch.
Sent from my SAMSUNG-SGH-I747 using Tapatalk
Click to expand...
Click to collapse
Yeah, tried debricking, but no go. Yes, if I pull the battery & reinstall it, the phone tries to re-boot, but it only gets to the Samsung logo, then goes black. Still think it's a faulty power switch? If so, any idea where I can get one new, or just cannibalize an Ebay phone?
EDIT: I found a Youtube about someone that had something that sounded similar. One of the comments recommended "flicking the power button with your finger about 10 or so times & it should turn on". Tried it, and yep, turned on. Guess after all this it's the power button. Thanks, Doc!
Hey All,
I have searched the forum for this but i dont seem to get the same issue. And i dont want to make things worse, so i post it here. Hope you guys and galls are able to help.
So what happend. I wanted to flash back my G3 d855 16Gb Eur model.
Something allong the way went wrong, and i dont know what. All i know is that when i came back my phone was turned of. And my pc gave a failed message.
Now i cannot get in to download mode anymore. It gives me the LG boot logo and that is it.
When i want to enter download mode i get the download mode logo, with in the top left corner a verification error.
It goes quite fast so i cannot get the exact message. Can anyone point me in the direction of a fix. Ore is it indeed really dead?
Hello and thank you for using Q/A,
if you can't enter the download-mode, your mobile is dead. You may flashed a wrong firmware and the bootloader was overwritten with a wrong device.
Can you enter into Recovery?
Kind regards
Trafalgar Square
Nope, the phone reacts when i connect it to the pc. I get the android bootlogo. And when i power up with volume -, the i get the factory reset options but it dont work.
would the wiretrick help me out ?
Darkje said:
Nope, the phone reacts when i connect it to the pc. I get the android bootlogo. And when i power up with volume -, the i get the factory reset options but it dont work.
Click to expand...
Click to collapse
Can you reboot your phone into recovery mode (If it is already rooted and custom recovery installed).
I also faced a problem like that. In my problem when i reboot into download mode it took me to fastboot mode with 4 to 5 commands on left upper edge. If you can boot into that "fastboot" mode then tell me so i can help you better.
If you can't see anything like above then tell me that too i will try best to help you get out of this problem>>
No I don't get those options.
I get some kind of miss match error
exact error is:
boot verification failed
cause mismatch_sig_len
Hey All,
Just want to let you know, that i have been struggeling with my phone for two weeks. Offcourse not 24/7. But it is back alive. I managed to do the wiretrick and i was able to load up the Qualcom 9008 driver. After a long struggle i even managed to get the phone reconized by board diag. From that on it was easy to flash back all partitions. And download/firmware update mode was back. After this all i was able to flash the KDZ file.
I then lost my IMEI, but i backed up my EFS and all other importend files in the beginning. After rooting and flasing my EFS all was back to normal.
So ... i quess the d855 is indeed unbrickable
Solution
Darkje said:
Hey All,
I have searched the forum for this but i dont seem to get the same issue. And i dont want to make things worse, so i post it here. Hope you guys and galls are able to help.
So what happend. I wanted to flash back my G3 d855 16Gb Eur model.
Something allong the way went wrong, and i dont know what. All i know is that when i came back my phone was turned of. And my pc gave a failed message.
Now i cannot get in to download mode anymore. It gives me the LG boot logo and that is it.
When i want to enter download mode i get the download mode logo, with in the top left corner a verification error.
It goes quite fast so i cannot get the exact message. Can anyone point me in the direction of a fix. Ore is it indeed really dead?
Click to expand...
Click to collapse
It's not english, it is portuguese Brazil, but it works.
youtu.be/watch?v=gHAA5e2FQbU&index=1&list=LLtlXyuPzN6skeex-P2apfrQ
hi, I had this also but I can go to recovery mode but....
dksoni411 said:
Can you reboot your phone into recovery mode (If it is already rooted and custom recovery installed).
I also faced a problem like that. In my problem when i reboot into download mode it took me to fastboot mode with 4 to 5 commands on left upper edge. If you can boot into that "fastboot" mode then tell me so i can help you better.
If you can't see anything like above then tell me that too i will try best to help you get out of this problem>>
Click to expand...
Click to collapse
hi, I had this also but I can go to recovery mode but not download mode.. can you help me? thanks in advance