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Hi I brought a note 2 from eBay last night and I was just wondering that if it were to break at some point, where would I stand on getting a replacement or getting it fixed at all, seeing though its 2nd hand?
Thanks alot
Darren
dazza_84 said:
Hi I brought a note 2 from eBay last night and I was just wondering that if it were to break at some point, where would I stand on getting a replacement or getting it fixed at all, seeing though its 2nd hand?
Thanks alot
Darren
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If covered under warranty you could claim from SAMSUNG Galaxy Service Center based on there terms and conditions and if OOW you will have to pay for any service no matter local store or authorized service centers.
I dont know why my glass of rear camera is crack and broken , i use flip shell to protect , and now it broken and crack , im in Viet Nam , dont know how to replace it , im very very sad now , im just buy it 1 week (
kuzjnvn said:
I dont know why my glass of rear camera is crack and broken , i use flip shell to protect , and now it broken and crack , im in Viet Nam , dont know how to replace it , im very very sad now , im just buy it 1 week (
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did you drop it? they might give you a new phone if you try contacting where you bought it from.
(NOT OP)
I unlocked my BL.
I have the same issue. Can i still get a new MOto G?
EDIT:
Nevermind. If you unlocked your BL it's still considered a voided warranty. If you didn't do anything to the phone/drop it send it in and they can evaluate and possibly fix it for free.
If you voided your warranty it will cost you $175 plus taxes for a fix...
175$ repair? for a phone that cost 199$??
Sent from Samsung Chat
jaspreet997 said:
175$ repair? for a phone that cost 199$??
Sent from Samsung Chat
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yeah.. only if you voided the warranty. sucks. + with all that shipping costs you can basically buy an 8gb moto g
One of the pins broke off of the SIM connector whilst using a SIM adaptor and I was wondering where I might get a replacement? I have looked online briefly and I can't really find much replacement parts for this phone yet, unless I am looking in the wrong places?
I remember this happened to my SGS I-9000 and the part only cost like £5 from eBay and was modular so I am hoping this one will be as easy to replace too!
**UPDATE: It seems that unless you are an expert with a solder (and I mean expert!) then you will not be able to replace this part since it is soldered on to the circuit board rather than a modular part, so I am putting a list of places recommended by posters where you can get your G3 repaired.
PORTUGAL: http://www.electromatica.com.pt/index.php?route=common/home
UK: http://www.mobiledeviceworkshop.co.uk/lg-g3-d855-sim-card-reader-repair-service-2498-p.asp
D0MINO said:
One of the pins broke off of the SIM connector whilst using a SIM adaptor and I was wondering where I might get a replacement? I have looked online briefly and I can't really find much replacement parts for this phone yet, unless I am looking in the wrong places?
I remember this happened to my SGS I-9000 and the part only cost like £5 from eBay and was modular so I am hoping this one will be as easy to replace too!
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Sorry to hear that I had a nano-sim to micro sim converter and that got stuck twice so I thought its not worth the risk and swapped it for a micro sim I am sure there are parts out there but as the phone is very new they may be hard to come by.
daleski75 said:
Sorry to hear that I had a nano-sim to micro sim converter and that got stuck twice so I thought its not worth the risk and swapped it for a micro sim I am sure there are parts out there but as the phone is very new they may be hard to come by.
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On a Google search, it seems that this is a common issue with these adapters, especially cheap ones, and other people have had the same problem too. I had figured too that due to the phone being new, there are basically no substantial source of spare parts that I can find as of yet..
D0MINO said:
On a Google search, it seems that this is a common issue with these adapters, especially cheap ones, and other people have had the same problem too. I had figured too that due to the phone being new, there are basically no substantial source of spare parts that I can find as of yet..
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Might be worth contacting this company to see if they can do anything for you in sourcing a G3 sim reader?
http://parts4mobiles.com/acatalog/Sim-Readers.html
Found this as well although they are expensive I guess it depends on how easy it is to repair.
http://www.mobiledeviceworkshop.co.uk/lg-g3-d855-sim-card-reader-repair-service-2498-p.asp
The same happened to me (d855 32gb europe)...now the phone is on the repair center in Italy, but it will take 10 days to repair. I bought another one... The sim tray of the lg g3 is really terrible.
lukemo said:
The same happened to me (d855 32gb europe)...now the phone is on the repair center in Italy, but it will take 10 days to repair. I bought another one... The sim tray of the lg g3 is really terrible.
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How much is it costing to repair? I bet it's only a £2 part which you could do yourself lol
i thought it was just me,i had the same issue. the sim adapter is really fragile
D0MINO said:
How much is it costing to repair? I bet it's only a £2 part which you could do yourself lol
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They didn't tell me, but not less than 60 euro I think. At the moment is the only solution, we can't find spare parts by ourselves.
lukemo said:
They didn't tell me, but not less than 60 euro I think. At the moment is the only solution, we can't find spare parts by ourselves.
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I bet they are making a good profit on it since the part is not available yet!
This is the email I got:
We don’t have the item in stock.
Once we have it, we will let you know.
Please let us know if you seek further assistance.
Best Regards
Parts4mobiles.com
Unit-5, Churchgate, Hitchin, Hertfordshire SG51DN, United Kingdom
Tel: +44(0) 844 579 6296
Email: [email protected]
Website: parts4mobiles.com
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My SIM adapter arrived broken in the LG G3 I recieved last week.
D0MINO said:
One of the pins broke off of the SIM connector whilst using a SIM adaptor and I was wondering where I might get a replacement? I have looked online briefly and I can't really find much replacement parts for this phone yet, unless I am looking in the wrong places?
I remember this happened to my SGS I-9000 and the part only cost like £5 from eBay and was modular so I am hoping this one will be as easy to replace too!
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Same thing happened to me. Subscribed!
dougsomegraves said:
My SIM adapter arrived broken in the LG G3 I recieved last week.
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I imagine this is a good enough reason for a replacement or a warranty repair?
D0MINO said:
I imagine this is a good enough reason for a replacement or a warranty repair?
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Yep - I returned mine last weekend. Picked up a new one today at Best Buy.
Sent from my LG-D850 using XDA Free mobile app
I wonder if someone has tried an LG G2 SIM connector off eBay or wherever and see if that one can be used since it wouldn't be more than £5/€5/$5?
I have the same issue with my D851.
Screw it, it's on eBay
Who knows where to buy?
cacimbo said:
Who knows where to buy?
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Same here,...
Ehh... Just happened to me 5 min after unboxing the phone
Has anyone found out if the warranty will cover that and if not how much the repair is?
shem2409 said:
Ehh... Just happened to me 5 min after unboxing the phone
Has anyone found out if the warranty will cover that and if not how much the repair is?
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You can try to claim from the actual store you bought it from rather than the LG warranty as that would be quicker but otherwise it's about a £45 repair from the sites that are offering it.
Actually, I never owned the phone but saw one on eBay that I was considering buying that had this fault but I really cannot understand why no one on here has bought the £5 LG G2 SIM part from eBay (as I had mentioned a month ago on here) to see if that one fits as if it doesn't work then you have not lost anything! That would have been the 1st thing I would have done if it happened to me as I am no way paying £45 for basically a ~50p part which I can just repair myself since all phones are modular these days.
....What kind of idiots own this phone?!
D0MINO said:
You can try to claim from the actual store you bought it from rather than the LG warranty as that would be quicker but otherwise it's about a £45 repair from the sites that are offering it.
Actually, I never owned the phone but saw one on eBay that I was considering buying that had this fault but I really cannot understand why no one on here has bought the £5 LG G2 SIM part from eBay to see if that one fits as if it doesn't work then you have not lost anything! That would have been the 1st thing I would have done if it happened to me as I am no way paying £45 for basically a ~50p part which I can just repair myself since all phones are modular these days.
....What kind of idiots own this phone?!
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Well, I have mine on 2 year warranty and will try to get it fixed through the authorized service shop first. Will see how that goes. If it is too expensive I will search for alternatives.
Has anyone else had to get their screen replaced? I acted very irresponsibly and used my phone before my case arrived. I dropped it on accident and the screen cracked. Is there somewhere I can take it to be repaired, or maybe pay ASUS to repair it? Thank you.
Send it to Asus since they have repair centers. I doubt any local repair shops would have access to screen replacements yet.
"I'd Totally Hug You, If That Was Something I Did"
Yea best bet is ASUS. You can find replacement screens on aliexpress, but unless you know what you're doing I wouldn't try it.
For North America region (United States and Canada only) please see our support page for online RMA assistance - http://www.asus.com/us/support/
Sincerely
ASUS_USA
I just got the phone 2 days ago. How do I go about getting an ASUS repair, if that's even an option?
So, i had the bootloop issue happening to me on my S/N 506 MB. From what I've gathered, 506 means that its manufactured june 2015. Now my new MB has S/N 703. March 2017?!
Also, the phone was shipped from retailer, repaired and shipped back to me in 4 days. In Norway, this means that the repair shop must have had the MB in storage (every other repair usually takes 2-3 weeks, even the retailer was really surprised). Looks like LG actually re-manufactured MBs and distributed them to the repair shops.
The same happende to Me and my wifes G4 (2 months later) , both with sn 506 last summer, also in Norway got it repaird and shipped back in 5 days, exellent service :good: and Yes they are very aware of what the issue is with the MB on the G4 but I got a sn 609 MB replacement that has worked great!
se1988 said:
So, i had the bootloop issue happening to me on my S/N 506 MB. From what I've gathered, 506 means that its manufactured june 2015. Now my new MB has S/N 703. March 2017?!
Also, the phone was shipped from retailer, repaired and shipped back to me in 4 days. In Norway, this means that the repair shop must have had the MB in storage (every other repair usually takes 2-3 weeks, even the retailer was really surprised). Looks like LG actually re-manufactured MBs and distributed them to the repair shops.
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not necessarily, im putting my bet on them repairing bootlooping motherboards with "fixed socs"
Levent2101 said:
not necessarily, im putting my bet on them repairing bootlooping motherboards with "fixed socs"
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Nah, they changed the entire motherboard. Changing the chipsets is more work and would cost more money.
se1988 said:
Nah, they changed the entire motherboard. Changing the chipsets is more work and would cost more money.
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I am not sure how a brand new motherboard costs less than reballing a single chip.
Levent2101 said:
I am not sure how a brand new motherboard costs less than reballing a single chip.
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quick change mass production motherboard cost less than paying for the extra labour (which is really expensive in Norway). Maybe that's why they change mobos in Norway without any hassle, but users in other countries have to fight to even get to send it back
Question: was the repair free, and did you still have warranty? my g4 just bootlooped and my warranty is gone, and for some reason lg wont tell me if im still covered for a free replacement until i send the phone to them, which in itself costs quite a bit, so i dont know what to do
Thomas Val said:
Question: was the repair free, and did you still have warranty? my g4 just bootlooped and my warranty is gone, and for some reason lg wont tell me if im still covered for a free replacement until i send the phone to them, which in itself costs quite a bit, so i dont know what to do
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I got it repaired free under warranty, the phone was under 1 year old. However, in Norway we have 2-5 years warranty for electronics (but that wont last if the EU regulations apply soon).
Also, a quick google revealed LGs official stance on the topic:
LG Electronics has been made aware of a booting issue with the LG G4 smartphone that has now been identified as resulting from a loose contact between components. Customers who are experiencing booting issues with their LG G4s should contact their local carrier from where the G4 was purchased or a nearby LG Service Center (www.lg.com/common) for repair under full warranty.
Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. LG Electronics is committed to providing the highest standards of product quality and customer service and apologizes for the inconvenience caused to some of our customers who initially received incorrect diagnoses.
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