Related
Received this in my inbox,
http://www.newegg.com/Product/Produ...1612-Index-_-NoContractPhones-_-75176322-L07B
PROMO CODE: EMCNGJD47 (-$50)
Discounted prices and/or promo codes are valid till 03/22/2012
$579.99 - $529.99
Warranty:
NO Manufacture warranty
Return for refund within: 30 days
Return for replacement within: 90 days
90 day warranty provided by Brainstorm
Service Phone: 1-626-330-0636
Support Email: [email protected]
Operation Hour: 9:30 am – 5:30 pm (Mon-Fri)
Click to expand...
Click to collapse
A better deal than dailysteals and that deal expired I believe. If you ordered a Galaxy Nexus from Newegg less than a week ago, you can try talking to customer service and see if they will drop the price to match with the coupon. In the past, they've done price matches if they changed the price within a week or so of your purchase.
Awesome deal.
Too bad it doesn't work on the white.
I hope this stays through the weekend
It's awesome, i have been waiting for such a deal somewhere
thank you so much.
That's not bad. I bought mine from a guy who had his brand new on ebay for 630! But he was local here in san diego and no one was bidding on it so i messaged him and told him id give him $500 cash. I got it
Sent from my Galaxy Nexus using XDA
navymoss35 said:
That's not bad. I bought mine from a guy who had his brand new on ebay for 630! But he was local here in san diego and no one was bidding on it so i messaged him and told him id give him $500 cash. I got it
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
What is your name by chance?? I think you were the one texting me trying to buy mine
Good deal for those that missed out.
I hate depreciation of products I already own
Judging from some reviews, it looks like the phone itself has been opened before by the distribution company.
Hmm...
mrnotwo said:
I hate depreciation of products I already own
Click to expand...
Click to collapse
Welcome to technology—the epitome of planned obsolescence.
Frys electronics sells them in store and they price match with amazon and newegg
Sent from my Apple Mac 2 in 1983
chlehqls said:
Judging from some reviews, it looks like the phone itself has been opened before by the distribution company.
Hmm...
Click to expand...
Click to collapse
From the i9100 I ordered from them, they put the business card of their warranty company in there. When I bought the Nexus this past week, I ordered from Amazon and got square trade instead. I did not have a good experience with NewEgg on the i9100 purchase.
Sent from my SAMSUNG Galaxy Note
XAviierG said:
What is your name by chance?? I think you were the one texting me trying to buy mine
Click to expand...
Click to collapse
Will
Sent from my Galaxy Nexus using XDA
When some of you receive your phones from newegg can you please update this post with your results of the phone, condtlition, etc? I'm looking to possibly get one to try out on prepaid plans. Thanks in advance.
Sent from my Galaxy Nexus using Tapatalk
navymoss35 said:
Will
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
Do you live in Sacramento?
Sent from my Galaxy Nexus using Tapatalk
spencer88 said:
When some of you receive your phones from newegg can you please update this post with your results of the phone, condtlition, etc? I'm looking to possibly get one to try out on prepaid plans. Thanks in advance.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Newegg is very reputable when it comes to good packaging in a well manner. The promo code is LIMITED and will not always be there. I would say just buy it, if you have a problem with it.. you can contact their customer support which is excellent.
zephiK said:
Newegg is very reputable when it comes to good packaging in a well manner. The promo code is LIMITED and will not always be there. I would say just buy it, if you have a problem with it.. you can contact their customer support which is excellent.
Click to expand...
Click to collapse
Oh I know about new egg. I use them exclusively for my computer business. I just read the reviews where they were opened and had been turned on before. That's all.
Sent from my Galaxy Nexus using Tapatalk
spencer88 said:
Oh I know about new egg. I use them exclusively for my computer business. I just read the reviews where they were opened and had been turned on before. That's all.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Well considering 98%+ of the feedback are generally positive. I wouldn't worry too much about it. As long as there are no physical damage on the phone and the seal is on the screen, it doesn't matter.. just do a factory reset. That's just my own opinion but for some people this can be the deal breaker because a welcome screen wasn't displayed
Do not buy from newegg. I bought mine from them in dec. with extended warranty. Phone broke in feb. The phone was covered by neweggs 90 day warranty so i had to send it to brainstorm co. for repair.Brainstorm is where newegg gets their phones from. Called brianstorm 2 weeks after i sent the phone they told me it would be about 2 more weeks. Called newegg to see what they could do for me, they told me there was nothhing they could do because they dont have control of another company. So today i called brainstorm 25 days since i sent the phone to them, they had no clue when phone would be ready I asked to speak with manager was told there was none. Called newegg again they told me i should tell brainstorm to send me my phone back without repair so i could send it to extended warranty co for repair. What the heck is that! Anyway sorry for the rant but i will never buy from newegg again. Buy from Amazon.
androidmut said:
Do not buy from newegg. I bought mine from them in dec. with extended warranty. Phone broke in feb. The phone was covered by neweggs 90 day warranty so i had to send it to brainstorm co. for repair.Brainstorm is where newegg gets their phones from. Called brianstorm 2 weeks after i sent the phone they told me it would be about 2 more weeks. Called newegg to see what they could do for me, they told me there was nothhing they could do because they dont have control of another company. So today i called brainstorm 25 days since i sent the phone to them, they had no clue when phone would be ready I asked to speak with manager was told there was none. Called newegg again they told me i should tell brainstorm to send me my phone back without repair so i could send it to extended warranty co for repair. What the heck is that! Anyway sorry for the rant but i will never buy from newegg again. Buy from Amazon.
Click to expand...
Click to collapse
Really? lol. You're kidding about NOT buying from Newegg because of this? Newegg is a excellent company when it comes to buying from their website and they're recognized for their fast shipping and great customer service.
Buying a phone from Amazon will bring you in the same situation. The best way to get a Galaxy Nexus (GSM) is to get it through Negri or Expansys.
Nice first post... and you never mentioned how your phone "broke"
id10terrordfw said:
From the i9100 I ordered from them, they put the business card of their warranty company in there. When I bought the Nexus this past week, I ordered from Amazon and got square trade instead. I did not have a good experience with NewEgg on the i9100 purchase.
Sent from my SAMSUNG Galaxy Note
Click to expand...
Click to collapse
What did you send square trade to prove the phone is new? I want their warranty but wonder how it will work.
Sent from my SAMSUNG-SGH-I777 using Tapatalk
I'm looking to purchase the Galaxy Nexus GSM, and I am located in the USA. A few different places have it for ~$450, and I am trying to find the best place to purchase it from.
http://www.amazon.com/Samsung-I9250...F01A/ref=sr_1_1?ie=UTF8&qid=1335213120&sr=8-1
http://www.newegg.com/Product/Product.aspx?Item=N82E16875176322
For anyone else that purchased it in the USA, what do you recommend? I have read of issues with fake ESNs, and I thought I read that there were different versions of the actual device (Japanese version, etc). Any major things to watch out for? Where did you purchase from, and did you have any issues?
Update - Responses from Amazon Sellers:
Global Mobiles:
the Samsung I9250 Nexus comes with a return policy of 30 days and 2 years manufacturers warranty in Europe. You can claim the warranty by yourself at Samsung Europe or ship the phone in case of a warranty to our office in Germany, where our technicians will handle the claim for you and send the phone back in the US after the repair.
And its EU stock. The warranty is valid in all EU countries, not limited to one.
Click to expand...
Click to collapse
abe-123:
This is not the Japanese version. Warranty is available, you can return to Samsung directly to get warranty service.
Click to expand...
Click to collapse
Got mine from Amazon with next day shipping. I have prime so it was only 4 bucks for next day.
I'd say Amazon is safe as long as you get the one fulfilled by amazon. If anything goes wrong with the phone when you first get it you'll atleast have amazons great customer support and be able to return it.
My first gnex was from daily steals and the phone had a defect within first 24 hours. It took nearly a month to resort things and get my money back although they refunded my money in its entirety I'm pretty positive amazon would've been a lot easier.
Other places with positive reviews are negri and expansys. People say these places offer some sort of warranty which you'd normally wouldn't get with a gray market phone. They essentially act as a middleman for you and samsung. You send the phone to them and they send the phone to country of origin (typically samsung UK) for warranty repair. A bit longer of a fix but pretty good for ease of mind.
Sent from my Galaxy Nexus
I got mine from Expansys-USA... last I saw a couple days ago it was $469. It's official yakju build as well. Worked out especially well for me as it shipped from the same state (Illinois) so I got it in like 48 hours from ordering.
pwiiiiiiiiiich said:
I got mine from Expansys-USA... last I saw a couple days ago it was $469. It's official yakju build as well. Worked out especially well for me as it shipped from the same state (Illinois) so I got it in like 48 hours from ordering.
Click to expand...
Click to collapse
How do I tell which version my phone is after I get it, and what is the difference between the different versions?
Amazon for sure.. Next day shipping.. got it in the morning.. had to pay $26 for it tho -_-
Got mine from Negri Electronics. Been great.
xur17 said:
How do I tell which version my phone is after I get it, and what is the difference between the different versions?
Click to expand...
Click to collapse
go to the Play Store and download GN Official update checker
The only difference is "One" is updated directly from Google while the other is updated by samsung.. correct me if im wrong
YoungAceAtlanta said:
go to the Play Store and download GN Official update checker
The only difference is "One" is updated directly from Google while the other is updated by samsung.. correct me if im wrong
Click to expand...
Click to collapse
But isn't there a way to change the build of the device anyways? So the only difference is software based, not hardware based? I know the Nexus S had a LCD version, and an AMOLED version - I don't need to worry about that here, do I?
I sent a message to a few Amazon sellers, asking them what the warranty situation is, and what version theirs are (what country they import from). I'll try to report back when I hear back from them.
xur17 said:
But isn't there a way to change the build of the device anyways? So the only difference is software based, not hardware based? I know the Nexus S had a LCD version, and an AMOLED version - I don't need to worry about that here, do I?
Click to expand...
Click to collapse
Yes the only difference is software, and you can change any i9250 or SC-04D to "yakju" and get Google OTA updates. It takes all of about 15min to do.
I sent a message to a few Amazon sellers, asking them what the warranty situation is, and what version theirs are (what country they import from). I'll try to report back when I hear back from them.
Click to expand...
Click to collapse
I wouldn't expect much as far as warranties go with an Amazon seller. If you want a warranty I'd go with a reputable non-Amazon seller like Expansys or Negri (and even then its shady at best and you're trusting that they can take your phone and forward it to Samsung Europe). You're going to spend a bit more for it though so I'm not sure if its worth it for you.
I got the $450 Newegg phone. It turned out to be a Docomo SC-04D, made in Korea, 12/2011. I have had zero problems with it. I immediately flashed yajku IMM76D and went on my way. No problems with the IMEI, it matches the one printed on the box. If the NTT battery cover bugs you, there are stock battery doors available from any number of sources.
Expansys dropped the price down to $469.99. Good deal, especially with all the warranty and repair service they assist with.
Just bought one of Amazon for 452 seller was blue tek, I'll let you know how it goes should be here Wednesday
Sent from my Nexus S 4G using Tapatalk 2
BrianDigital said:
Just bought one of Amazon for 452 seller was blue tek, I'll let you know how it goes should be here Wednesday
Sent from my Nexus S 4G using Tapatalk 2
Click to expand...
Click to collapse
That would be greatly appreciated - I'm kind of stalling at this point as I have a busy week of school to get through, and don't need a new toy to play with. I'm leaning towards Amazon as I have a bunch of gift cards that I need to spend.
martonikaj said:
Yes the only difference is software, and you can change any i9250 or SC-04D to "yakju" and get Google OTA updates. It takes all of about 15min to do.
I wouldn't expect much as far as warranties go with an Amazon seller. If you want a warranty I'd go with a reputable non-Amazon seller like Expansys or Negri (and even then its shady at best and you're trusting that they can take your phone and forward it to Samsung Europe). You're going to spend a bit more for it though so I'm not sure if its worth it for you.
Click to expand...
Click to collapse
Correct no warranty but an order fulfilled by amazon should give you a window of being able to return a defective phone. In my case I believe it was 7 days.
Sent from my Galaxy Nexus
lazaro17 said:
Correct no warranty but an order fulfilled by amazon should give you a window of being able to return a defective phone. In my case I believe it was 7 days.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
You have a lot of faith in your phone. My Nexus S screen went bad 6 months into owning it. If it wasn't for the warranty it would have been an expensive repair.
Also keep in mind that with a voided warranty (buying anywhere but Nergri or Expansys) Samsung will not fix your phone even if you pay them, because it is grey market. A few unfortunate people on XDA learned that the hard way.
Sent from my Galaxy Nexus
lazaro17 said:
Got mine from Amazon with next day shipping. I have prime so it was only 4 bucks for next day.
I'd say Amazon is safe as long as you get the one fulfilled by amazon. If anything goes wrong with the phone when you first get it you'll atleast have amazons great customer support and be able to return it.
My first gnex was from daily steals and the phone had a defect within first 24 hours. It took nearly a month to resort things and get my money back although they refunded my money in its entirety I'm pretty positive amazon would've been a lot easier.
Other places with positive reviews are negri and expansys. People say these places offer some sort of warranty which you'd normally wouldn't get with a gray market phone. They essentially act as a middleman for you and samsung. You send the phone to them and they send the phone to country of origin (typically samsung UK) for warranty repair. A bit longer of a fix but pretty good for ease of mind.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Which problem did you face?
I got mine on Thursday from amazon for 430 $ but I didn't realize it was from saxx mobile, now I'm super scared its a refurbished phone, 20 $ didnt sound like a huge difference so i didnt suspect at the time, I should have been smarter and should have not trusted that too good to be true price phone hasn't arrived yet
Sent from my GT-I9100 using Tapatalk 2
Haha. Not too much faith but enough faith. My first phone I acquired through Craigslist but had a small scratch on screen and banding that was driving my ocd insane. My second through daily steals samsung did actually offer warranty fix but I had to ship to country of origin which was in Poland. Luckily I had people I knew in Poland who id be able to ship to. But alas daily steals offered me a full refund since it was prior to 30 days. I figured after two faulty phones I was due for an alright one.
Sent from my Galaxy Nexus
Chad_Petree said:
Which problem did you face?
I got mine on Thursday from amazon for 430 $ but I didn't realize it was from saxx mobile, now I'm super scared its a refurbished phone, I should have been smarter and should have not trusted that too good to be true price phone hasn't arrived yet
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
You should be covered by the Amazon A-to-Z guarantee if it is refurbished or anything. If you have any problems, I recommend talking to Amazon customer service. They tend to be pretty good about stuff like this.
Would the warranty start working in the US if Samsung starts selling the gsm Galaxy Nexus here, or do they somehow know that it was imported and not allow people to send it in for warranty repairs?
lazaro17 said:
Haha. Not too much faith but enough faith. My first phone I acquired through Craigslist but had a small scratch on screen and banding that was driving my ocd insane. My second through daily steals samsung did actually offer warranty fix but I had to ship to country of origin which was in Poland. Luckily I had people I knew in Poland who id be able to ship to. But alas daily steals offered me a full refund since it was prior to 30 days. I figured after two faulty phones I was due for an alright one.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Did you have to give the phone back? The phone will be shipped to my country so its almost impossible for me to return it
Sent from my GT-I9100 using Tapatalk 2
I would get it from the Amazon link and make sure the one you buy is the one that is fulfilled by Amazon.
I purchased one from ebay and ended up getting the NTT Docomo version with a horrible screen with all kinds of banding.
I then purchased one from Amazon (same link) and got a regular (UK?) version, with a much better screen.
I will be returning the ebay one.
Both arrived with the Samsung seals broken (probably because they had to be unlocked)? But they were pretty much brand new in condition.
Good luck!
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
you had been con by the seller.
there no such as international warranty for samsung smartphone afaik.
Samsung does not have international warranty, it applies to all countries.
What a shame Samsung sails phones with faulty chip and not accept the warranty.
Sent from my GT-N7100 using Tapatalk 2
this is going to be my last ever samsung mobile for sure!
LG or Nokia or iphone 6 will be my next !
n4naveen said:
this is going to be my last ever samsung mobile for sure!
LG or Nokia or iphone 6 will be my next !
Click to expand...
Click to collapse
Why are you blaming Samsung? This isn't their fault, they are just following policy. You would get the same from any other maker.
Sent from my GT-N5110 using xda app-developers app
wsw-wyatt-earp said:
Why are you blaming Samsung? This isn't their fault, they are just following policy. You would get the same from any other maker.
Sent from my GT-N5110 using xda app-developers app
Click to expand...
Click to collapse
First policy is not to sell faulty devices. They must at once replace it not to saying he bought from another country and they don't accept warranty, he paid for this or not? Samsung took his money or not? double shame not one and for sure the last Samsung and for me. Knox today maybe bottox tomorrow, sds, paperweight 700 euros ds, no more thanks.
Sent from my GT-N7100 using Tapatalk 2
Got a friend, a lawyer? Ask him! Can't compare with Europe of course, but I think you have the right to get it done from Samsung, also in India :good:
vagsvag said:
First policy is not to sell faulty devices. They must at once replace it not to saying he bought from another country and they don't accept warranty, he paid for this or not? Samsung took his money or not? double shame not one and for sure the last Samsung and for me. Knox today maybe bottox tomorrow, sds, paperweight 700 euros ds, no more thanks.
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
You can make the greatest product, have the greatest components and the best quality control. If you make enough product, sooner or later you will make bad parts.
If I buy a $2,000 + lens for my camera with a Japan warranty, I can't get warranty work here in the usa. I know this and don't but any of my lenses that aren't usa based.
Sent from my GT-N5110 using xda app-developers app
I was conned by a shop too (in my home country) who sold a grey market item at full price, when my Note 2 got SDS I ended up having to pay US$100 to get it fixed. The phone was only 8 months old when SDS struck. I travel a lot and often bought items in the countries I visited. I realized warranty will be local but I expect the items will be usable for at least 3 years, however my Note 2 died after only 8 months of normal usage (e-mail, browsing, youtube). The phone even was at the latest stock 4.1.2 rom (supposedly contains the bug fix) when it died.
SDS is clearly a manufacturing defect issue, it happens to Galaxy S3 and Note 2 and who knows maybe Note 3 or S4 in next few months.. So many people were complaining about it on the Internet, it should be enough to warrant a product recall or replacement regardless of country of purchase.
This is gonna be my last Samsung phone.
n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
Click to expand...
Click to collapse
I m in singapore.
First of all, did u bought from authorised samsung retailer ?
Or u just bought it at neighbourhood shops like in shophouses or chinatown shops, or simlim shops?
To make a very clear, if u bought it at samsung authorised retailer, there's no way they con u. Down here consumer is fully protected by lemon law. So official retailers won't do such thing.
If u r sayin the price is $750 most likely u were not buying from authorised dealer, and u r being con by the individual shop.
But to be frank, since first time I use handphone, nokia, siemens, samsung, there's no such thing as international warranty.
I m sorry, but a lesson learn for u.
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
wsw-wyatt-earp said:
You can make the greatest product, have the greatest components and the best quality control. If you make enough product, sooner or later you will make bad parts.
If I buy a $2,000 + lens for my camera with a Japan warranty, I can't get warranty work here in the usa. I know this and don't but any of my lenses that aren't usa based.
Sent from my GT-N5110 using xda app-developers app
Click to expand...
Click to collapse
This is different is not the same. Samsung sailed faulty devices and rejected the warranty. The problem was known from s3 and they continued to sell the same faulty material probably because they had big stock. Here we heard from users that they send them phones to warranty replacement and the phone many times came back with the same type faulty chip. This is totally wrong and there is no excuse for them.
Sent from my GT-N7100 using Tapatalk 2
vagsvag said:
Samsung sailed faulty devices and rejected the warranty.
Click to expand...
Click to collapse
1) Samsung does not offer international warranties - this is clear in their warranty agreement.
2) The buyer of the phone was lied to by the seller, not Samsung.
3) Samsung did not "reject" the warranty, they'll gladly repair it in the country is was purchased in.
Most international electronic companies have a policy that the device will be serviced in the country it was purchased in. This avoids grey market product and is far more manageable from a service standpoint.
EP2008 said:
1) Samsung does not offer international warranties - this is clear in their warranty agreement.
2) The buyer of the phone was lied to by the seller, not Samsung.
3) Samsung did not "reject" the warranty, they'll gladly repair it in the country is was purchased in.
Most international electronic companies have a policy that the device will be serviced in the country it was purchased in. This avoids grey market product and is far more manageable from a service standpoint.
Click to expand...
Click to collapse
What policy you are speaking for? to sail faulty devices or what? I can't understand you. Samsung knew the problem from s3 and continue to sale these devices, policy to take from him 750 us dollars this policy you mean?
Of topic a question please.
Are you working for Samsung?
Sent from my GT-N7100 using Tapatalk 2
vagsvag said:
What policy you are speaking for? to sail faulty devices or what? I can't understand you. Samsung knew the problem from s3 and continue to sale these devices, policy to take from him 750 us dollars this policy you mean?
Of topic a question please.
Are you working for Samsung?
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Sorry mate.
Not defending samsung, neither working for samsung. But, from a point of businessman view, when his/her company has produce some fault products, he/she won't throw away the products.
Instead they will still try to sell until the products stock is zero, and if any customer come back with a valid warranty, his/her company will honour it. That is what business world like.
The case of the OP is different, he has been con by unauthorised reseller by confirming him there's an international warranty for the said product if purchase from the said retailer.
And the OP has carelessly accept it without any further checking on the warranty card.
We, as a consumer have to be more careful in purchasing the products that we want.
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
OK you speaking from a point of businessman, my profession is trader many years now, sometimes not many i had received faulty goods, at once I had return them back to factory and when this wasn't possible I used them or I gave them presents to my friends but never sailed them and if something faulty I didn't understood and went to my customers I changed it at once with no more questions and I asked to excuse me for them hardship. You speak like businessman you said, you think this guy he'll buy Samsung again or you think he'll keep his hardship for himself. The successful business is when is happy the customer with the product and how much flexible you are when he has any problem with it. The happy customer he'll come again and bring and others to your business. This is the law of the market if you want to stay for long.
Now if you are sailing faulty hi end devices and you have the knowledge of this and after you are saying sorry I can't accept your warranty because of my policy sorry but this is naming cheating in my country not company policy.
Sent from my GT-N7100 using Tapatalk 2
vagsvag said:
OK you speaking from a point of businessman, my profession is trader many years now, sometimes not many i had received faulty goods, at once I had return them back to factory and when this wasn't possible I used them or I gave them presents to my friends but never sailed them and if something faulty I didn't understood and went to my customers I changed it at once with no more question and I asked to excuse me for his hardship. You speak like businessman you said, you think this guy he'll buy Samsung again or you think he'll keep his hardship for himself. The successful business is when is happy the customer with the product and how much flexible you are when he has any problem with it. The happy customer he'll come again and bring and others to your business. This is the law of the market if you want to stay for long.
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
I can't be more agree abt the market law.
But if ur money is all invested on the faulty products, will u just throw or give as a gift?
What u can do is just to honor ur customer when they come back to u.
Samsung will still honor OP handset, provided he brings back to singapore samsung.
Same thing... when ur customer bring ur product overseas, will u change at his/her country? Or will u ask him/her to bring back to u?
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
Foreign smartphone repairs
n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
Click to expand...
Click to collapse
You should send it to Samsung Singapore for repair, don't forget to send an invoice copy, you must pay to send and receive it back...
But, first contact Samsung Singapore to agree all details.
n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
Click to expand...
Click to collapse
In all countrys except ones from the European Union there is a warranty specific to each country. In the EU there is a free market and that is why the warranty of an electronic device bought from any of the EU countrys is valid in any country part of EU.
antique_sonic said:
I can't be more agree abt the market law.
But if ur money is all invested on the faulty products, will u just throw or give as a gift?
What u can do is just to honor ur customer when they come back to u.
Samsung will still honor OP handset, provided he brings back to singapore samsung.
Same thing... when ur customer bring ur product overseas, will u change at his/her country? Or will u ask him/her to bring back to u?
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
Click to expand...
Click to collapse
Listen mate if you are experienced with sales you know where you put your money. All your money to put somewhere and after etc etc is not for me not for my age not for my experience, second is the same Samsung Korea factory in Singapore and India no? why to don't change his phone?
And all time mate you speaking about country policy etc, for the part that they are sailing faulty hi end (700+ us dollars) devices and they have the knowledge of this what you have to say? Can you answer me please?
Sent from my GT-N7100 using Tapatalk 2
I'm on AT&T here in the United States and I have purchased the Unlocked Galaxy Note 7 Dual Sim International Version (HERE)
The seller stated that it has a 1-Year Samsung Warranty, as all Samsung devices should have. But, being how expensive this phone is and how the gorilla glass 5 is apparently a scratch magnet, I was considering purchasing not only a case, but a protection plan. Who has experience with 3rd party insurance and protection plans? Any recommendations or experience?
I only know of the following:
SamsungProtectionPlus (only if I purchase from a Samsung authorized retailer)
SquareTrade
Mobile Rhino
Though I've never personally used them, I've never heard bad things about Square Trade. I have several customers that have needed to use Square Trade and have always given positive feedback on them
Sent from my SM-N930T using Tapatalk
Check this one:
https://upsie.com/smartphone-warranty/
I would go Square Trade too. I've never used them for claims but never felt like I would have an issue if I needed them. I did add this phone to my carrier insurance which is more expensive deductible wise but also covers loss and theft. Perhaps ATT has something similar?
Sent from my SM-N930P using Tapatalk
I had Square trade for the note 4. When it was water damaged they told my they could only send it of to be fixed as they did not have any replacements. If it couldn't be fixed they would pay their determined amount. Not too bad overall but you could end up waiting a week or longer. Customer service is little hard to understand at times.
It took about 2 weeks to resolve my daughters claim.
That plan was 6.00 per mo with a 75.00 deductible
Also they DO NOT cover theft or loss
-BoneZ- said:
Check this one:
https://upsie.com/smartphone-warranty/
Click to expand...
Click to collapse
I just emailed their customer service and they told me that they do NOT cover international phones. I really loved their prices and philosophy on warranty service.
Try www.worthavegroup.com They are an independent insurance company, not one of the big guys, but I know they cover smart phones. They are big in the institutional world. They are the only ones we are allowed to use to cover our kids school assigned technology. (My kid has an iPad given to her by the school and if she breaks it we owe the school $600) It has a $0 deductible on the ipad, but the smartphones have a $50 deductible. Not too bad.
Several of the kids have shattered screens, and there have been no complaints that I have heard.
DuffmasterFresh said:
I just emailed their customer service and they told me that they do NOT cover international phones. I really loved their prices and philosophy on warranty service.
Click to expand...
Click to collapse
That was my dilemma. No insurer's want to cover international phone especially if they don't have manufacturers warranty. Even upsie said the same thing. Samsung won't honor your international warranty if your not in the country of origin of the phone. Order from B & H photo as they allow you to buy square trade at time of purchase
Sent from my Nexus 6P using Tapatalk
I had Liberty Mutual for my renter's and now Homeowner policy. They have a Computer Endorsement add on for $19 a year with a $50 deductible I believe. I've had to use it twice and my yearly rates didn't increase.
naruto.ninjakid said:
That was my dilemma. No insurer's want to cover international phone especially if they don't have manufacturers warranty. Even upsie said the same thing. Samsung won't honor your international warranty if your not in the country of origin of the phone. Order from B & H photo as they allow you to buy square trade at time of purchase.
Click to expand...
Click to collapse
I was going to order from B&H but they don't have the DUOS dual sim version of the phone, so I had to order from the ebay link in my original post. The seller stated on the ebay posting that their phones do come with a 1-year Samsung Warranty, but they did not specify how to actually use that warranty.
DuffmasterFresh said:
I was going to order from B&H but they don't have the DUOS dual sim version of the phone, so I had to order from the ebay link in my original post. The seller stated on the ebay posting that their phones do come with a 1-year Samsung Warranty, but they did not specify how to actually use that warranty.
Click to expand...
Click to collapse
Lol I was watching that listing. I think the seller is lying. I emailed them about the warranty specifics and how would Samsung honor it and they said they would get back to me with clarification. No reply for days. I emailed them again and they said there looking into it. I wouldn't be surprised if they try to warranty the device themselves. I just need the peace of mind so I'm going with B&H since they may be. More inclined to help me later since there an actual organization. Maybe they will get Duos model later not sure.
Sent from my Nexus 6P using Tapatalk
For anyone planning on using Squaretrade, this is the reply I received from them:
"Thank you for choosing SquareTrade.
We offer warranties on phones that are either carrier insured or comes along with a one year manufacturer warranty. With regrets, I would like to inform you that we would not be able to cover a phone that does not consist of a US manufacturer warranty."
DuffmasterFresh said:
I'm on AT&T here in the United States and I have purchased the Unlocked Galaxy Note 7 Dual Sim International Version (HERE)
The seller stated that it has a 1-Year Samsung Warranty, as all Samsung devices should have. But, being how expensive this phone is and how the gorilla glass 5 is apparently a scratch magnet, I was considering purchasing not only a case, but a protection plan. Who has experience with 3rd party insurance and protection plans? Any recommendations or experience?
I only know of the following:
SamsungProtectionPlus (only if I purchase from a Samsung authorized retailer)
SquareTrade
Mobile Rhino
Click to expand...
Click to collapse
Protection Plus, through the phone app.
ProtectCell Mobile Protection from Fortegra.....I believe is only for USAA Members. I lost my S7 edge pay the $150 deductible and got my replacement phone in 2 business day.
jojorios said:
For anyone planning on using Squaretrade, this is the reply I received from them:
"Thank you for choosing SquareTrade.
We offer warranties on phones that are either carrier insured or comes along with a one year manufacturer warranty. With regrets, I would like to inform you that we would not be able to cover a phone that does not consist of a US manufacturer warranty."
Click to expand...
Click to collapse
Go through B & H and you can get squaretrade
Sent from my Nexus 6P using Tapatalk
naruto.ninjakid said:
Lol I was watching that listing. I think the seller is lying. I emailed them about the warranty specifics and how would Samsung honor it and they said they would get back to me with clarification. No reply for days. I emailed them again and they said there looking into it. I wouldn't be surprised if they try to warranty the device themselves. I just need the peace of mind so I'm going with B&H since they may be. More inclined to help me later since there an actual organization. Maybe they will get Duos model later not sure.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
They have so many positive reviews that I risked it and trusted them. They said I would get it by Friday and it turns out I won't have it until Monday. It's shipping from Singapore, so maybe they want us to ship the phone back to Singapore and then they would warranty it? I'm interested in that. It seems to me like the international version of the phone cannot be warrantied at all.
jojorios said:
For anyone planning on using Squaretrade, this is the reply I received from them:
"Thank you for choosing SquareTrade.
We offer warranties on phones that are either carrier insured or comes along with a one year manufacturer warranty. With regrets, I would like to inform you that we would not be able to cover a phone that does not consist of a US manufacturer warranty."
Click to expand...
Click to collapse
Well damn... so it looks like we may not be able to get the International version of the phone warrantied. :/
naruto.ninjakid said:
Go through B & H and you can get squaretrade
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
When I asked about this I had specifically asked them about buying it through b&h since they were offering square trade with the purchase.
Sent from my SAMSUNG-SM-N915A using Tapatalk
Guys I was worried just like you. When you click add to cart on B & H it gives you the option for 1 or 2 years of squaretrade.
Here is the reply I got from squaretrade.
" Thank you for considering SquaeTrade.*
SquareTrade does cover cell phones purchased brand new as long as the warranty is purchased within 30 days of the phone's purchase date. You can also switch to SquareTrade if the phone is insured through the carrier's insurance at the time you purchase our plan. Having said that, B&H is one of our resellers. If you are planning on purchasing the phone through them, it is highly recommended you buy the SquareTrade plan through them as well.*
You can simply request one of the representatives there to assist you with locating the best plan for the phone and they will be able to do so.*
If you have any more questions, please feel free to reply to this email. Otherwise you can also visitsquaretrade.com/help.
Thank you,
Ally
SquareTrade Care Specialist "
So we should be safe I hope.
DuffmasterFresh said:
They have so many positive reviews that I risked it and trusted them. They said I would get it by Friday and it turns out I won't have it until Monday. It's shipping from Singapore, so maybe they want us to ship the phone back to Singapore and then they would warranty it? I'm interested in that. It seems to me like the international version of the phone cannot be warrantied at all.
Click to expand...
Click to collapse
DuffmasterFresh said:
Well damn... so it looks like we may not be able to get the International version of the phone warrantied. :/
Click to expand...
Click to collapse
jojorios said:
When I asked about this I had specifically asked them about buying it through b&h since they were offering square trade with the purchase.
Sent from my SAMSUNG-SM-N915A using Tapatalk
Click to expand...
Click to collapse
Sent from my Nexus 6P using Tapatalk
They are kind of contradicting themselves. Because Samsung won't warranty a phone bought out of country. I wonder if they are assuming that B&H as a reseller always has phones that have manufacturer warranty.
Sent from my SAMSUNG-SM-N915A using Tapatalk
I bought my Verizon Note 7 on Craigslist and have been trying unsuccessful return it to a Verizon store or Samsung. Everyone have been given me the run around that I needed to go back to the seller for the recall, which is not going to be possible. Is anyone of you in the same situation and how did or are you dealing with it?
evrycard said:
I bought my Verizon Note 7 on Craigslist and have been trying unsuccessful return it to a Verizon store or Samsung. Everyone have been given me the run around that I needed to go back to the seller for the recall, which is not going to be possible. Is anyone of you in the same situation and how did or are you dealing with it?
Click to expand...
Click to collapse
I'm in a similar situation. So I called 1800-Samsung, and I have to go to the samsung store for a replacement
CerveCesar said:
I'm in a similar situation. So I called 1800-Samsung, and I have to go to the samsung store for a replacement
Click to expand...
Click to collapse
Where can I find a Samsung store? I don't see any store locator on Samsung web site?
evrycard said:
Where can I find a Samsung store? I don't see any store locator on Samsung web site?
Click to expand...
Click to collapse
You need to call 1800-Samsung they tell you where to go✌
Sent from my SM-N930F using XDA-Developers mobile app
my brother bought one verizon from craigslist and brought it to saudi arabia, it was in blue color as its not available here, so i asked samsung saudi facebook page and they redirected me to a local store, refund went smooth, got the cash already.
P.S. i didnt had payment receipt either. They even let me keep all the accessories.
It's different in the U.S. Samsung has no retail stores and up until recently didn't even sell direct. People had to go through a U.S. carrier. They started selling unlocked phones with little fanfare online and for the Note7 sold carrier-branded versions at samsung.com. So in OP's case he bought a Verizon-branded Note7 from a third party and has no receipt of the phone's original purchase. When looking at the phone's history in their system Verizon doesn't see it tied to the person trying to exchange it (OP). There's a bunch of people in similar situations that bought phones from eBay, Swappa, and Craigslist who don't have their phone's original purchase history and carrier's and Samsung are pointing them back to the person who originally bought the phone. It's a tough situation and dramatizes the unseen risk of buying third party vs. from a carrier or Samsung.
BarryH_GEG said:
It's different in the U.S. Samsung has no retail stores and up until recently didn't even sell direct. People had to go through a U.S. carrier. They started selling unlocked phones with little fanfare online and for the Note7 sold carrier-branded versions at samsung.com. So in OP's case he bought a Verizon-branded Note7 from a third party and has no receipt of the phone's original purchase. When looking at the phone's history in their system Verizon doesn't see it tied to the person trying to exchange it (OP). There's a bunch of people in similar situations that bought phones from eBay, Swappa, and Craigslist who don't have their phone's original purchase history and carrier's and Samsung are pointing them back to the person who originally bought the phone. It's a tough situation and dramatizes the unseen risk of buying third party vs. from a carrier or Samsung.
Click to expand...
Click to collapse
Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.
harveydent said:
Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.
Click to expand...
Click to collapse
I agree, this is ridiculous.
harveydent said:
Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.
Click to expand...
Click to collapse
Very true on the dealer thing
I bought my in the UK via ebay. The seller would not take the phone back and ebay upheld the decision. So I emailed the company ceo from the Samsung website and they emailed back the very next day. Even had them deliver a new phone to me.
Sent from my SM-N930F using XDA-Developers mobile app
rocky4j said:
I bought my in the UK via ebay. The seller would not take the phone back and ebay upheld the decision. So I emailed the company ceo from the Samsung website and they emailed back the very next day. Even had them deliver a new phone to me.
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
Did you have to return the old phone?
Can you post the name and address of whom you dealt with?
damn i didnt think it would be an issue. the imei should be in samsungs database and they should be able to send u a return shipping package to send it off i would think. once they have the recalled one i would think they would just send u the replacement. i am shocked it isn't that simple. like said before if i am driving a chevy and there is a recall i can take it to any chevy dealership and have it fixed no questions asked. with the whole fiasco and bad publicity samsung is getting i would think they would be bending over backwards to make the whole exchange process as smooth as possible.
I bought my note 7 off of kijiji (similar to Craigslist, here in Canada). When the note 7 was being recalled, I contacted the seller and he said Samsung is still in the process of how to handle the exchange program and would keep me updated. The same day in which the replacement form website opened up, he sent me the link. Nice guy.
Anyways try contacting the seller if you still have his/her number. If seller doesn't respond, call Samsung customer support. Good luck in getting your replacement device.
evrycard said:
Did you have to return the old phone?
Can you post the name and address of whom you dealt with?
Click to expand...
Click to collapse
Email [email protected]
Had to return the old phone.
Sent from my SM-N930F using XDA-Developers mobile app
I just send an email to this address, anybody able to confirm this email works for the USA?
[email protected]