Bricked Firestick - Fire TV Q&A, Help & Troubleshooting

Ok, so I'll try and make this story short. We sold our *like new* Firestick TV on Ebay, the buyer then forced us to refund it by opening a case with Ebay lying about not receiving one of the cables. Ebay froze our money in Paypal and then force refunded it (we had no control) when tracking showed we got the package. The item was not the one we sent, it was a well used unit with a scratched up remote and damaged box. Amusingly, the cable the thief/buyer stated he never received was sent back as well. Ebay didn't care. Guessing the buyer ruined the one he "returned" trying to root it and then kept our good one, working the system and forcing the refund with Ebay's BS "Buyer Protection" policy.
Anyways, I have this Firestick now that when powered up will only display the white Amazon logo but will not advance past that. No firey splash screen like the good one we had and no other activity no matter how long you leave it. I have successfully hooked this stick up to my laptop with the USB power cable (from the micro port on stick to usb port on computer) and I can get adb to recognize the device. Before I proceeded I wanted to know what you guys thought about recovering this device, as I can use it on one of the kid's TVs. I was thinking forcing it into recovery mode and trying a full factory reset? Is there a way to flash the stock firmware back onto the stick sideloaded through adb like I did my android phones if reset doesn't work? Should I just trash it?

SmilingBob said:
Ok, so I'll try and make this story short. We sold our *like new* Firestick TV on Ebay, the buyer then forced us to refund it by opening a case with Ebay lying about not receiving one of the cables. Ebay froze our money in Paypal and then force refunded it (we had no control) when tracking showed we got the package. The item was not the one we sent, it was a well used unit with a scratched up remote and damaged box. Amusingly, the cable the thief/buyer stated he never received was sent back as well. Ebay didn't care. Guessing the buyer ruined the one he "returned" trying to root it and then kept our good one, working the system and forcing the refund with Ebay's BS "Buyer Protection" policy.
Anyways, I have this Firestick now that when powered up will only display the white Amazon logo but will not advance past that. No firey splash screen like the good one we had and no other activity no matter how long you leave it. I have successfully hooked this stick up to my laptop with the USB power cable (from the micro port on stick to usb port on computer) and I can get adb to recognize the device. Before I proceeded I wanted to know what you guys thought about recovering this device, as I can use it on one of the kid's TVs. I was thinking forcing it into recovery mode and trying a full factory reset? Is there a way to flash the stock firmware back onto the stick sideloaded through adb like I did my android phones if reset doesn't work? Should I just trash it?
Click to expand...
Click to collapse
Did/was there ever a resolution to your issue. I have the same problem with the same question. Thanks

xboxmodifier said:
Did/was there ever a resolution to your issue. I have the same problem with the same question. Thanks
Click to expand...
Click to collapse
Do you know what firmware version was on before it dis not boot?
If its on any rootable version you could try the windows version of Kingroot and or Kingo root.
Ive had success with both bringing back a few fire sticks.
Its worth a try if nothing else.

Sorry, I never was able to fix this issue and I finally gave up and threw it out. Helped my OCD and Anger Management issues since it pissed me off every time I thought about it, heh.

Related

USB not working. Going crazy. Ready to throw the Tilt 2 onto the ground.

I have no idea what's going on, but I can't get my Tilt 2 to tether, sync, or even see my PC. It was working fine one day, then it stoped working only to start working again. Today I spent over 4 hours trying to get it to work. I looked on all the forums to try to get help without any luck. I even hard booted (reset the firmware) and blew out everything in my phone. That didn't do anything other than to lose all my settings and configurations. Anytime I plug the USB cable into the phone (I've tried 2 computers and 3 different USB cables) it just charges the unit.
Would anyone have any ideas or tips I can use to get this darn phone tethering again or seeing my PC in general?
Thanks!
Nathan
Had the same happen to me. I had to use task29 to erase everything on my phone, then my computer recognized the phone as a storage device. I flashed a new ROM and ActiveSync worked again.
Yeap .. I Had This Happen ...
Had This Happen To Me to..
I had to bend the connector on the tp2 .. so the usb cable "fit" better
autonomous-inc said:
Had the same happen to me. I had to use task29 to erase everything on my phone, then my computer recognized the phone as a storage device. I flashed a new ROM and ActiveSync worked again.
Click to expand...
Click to collapse
How can you use task 29 when you're phone is not connected with the computer?
redoak said:
How can you use task 29 when you're phone is not connected with the computer?
Click to expand...
Click to collapse
Ahah. I don't know. I never bothered figuring that part out. My Tilt 2 suddenly became very problematic, not connecting to the internet, or connecting via Active Sync, so I just used the program tool and task 29 and it worked out.
I just checked out the USB port on the phone. I got a pin that you would normally get when you buy new shirts and poked around in the port. I pulled out a bit of lint. Saw one gold pin was crossed in there and fixed it. Since it was on the bottom though it really didn't make much difference with tethering and such since a regular USB port seems to only use the top.
Plugged in the computer USB into the phone and nothing. Same thing. To think I started all this because first I need to sync my phone with Activesync and second I wanted to flash the ROM with the new AT&T ROM that's out. Doesn't seem I'll ever be able to do that. I think a call to AT&T is in order and maybe I can get a replacement unit. This one is really pointing to a hardware problem.
nathantw said:
Plugged in the computer USB into the phone and nothing. Same thing. To think I started all this because first I need to sync my phone with Activesync and second I wanted to flash the ROM with the new AT&T ROM that's out. Doesn't seem I'll ever be able to do that. I think a call to AT&T is in order and maybe I can get a replacement unit. This one is really pointing to a hardware problem.
Click to expand...
Click to collapse
AT&T was no help whatsoever. They didn't even know what I was talking about when I said tether. Their suggestion since I didn't have insurance was to buy a new phone. Sigh. I saw that AT&T has the phone for 1 cent but I'd have to change my data plan to 2GB with tethering from my current plan of unlimited with tethering for the same price (damn Apple who made them do that).
Anyone have a suggestion on getting the phone I currently own to work? I'm not really inclined to buy software as someone mentioned (sktools). Someone mentioned replog.exe but they never specify if it's on the phone or the PC. Any ideas?
Thanks.
Nathan
Silly question maybe, if so I am sorry but,
have you checked through the Active Sync settings on your phone and, if you have settings for the USB to PLC connection, check those. Also start up Active sync on your PC and check how that is set up.
Again, sorry if you have done this.
Seems to be a TP2/Tilt2 issue that's ongoing, the connector on the bottom of my touchpro2 stopped working as a USB connection a couple months back. Lately I've even been having trouble charging it in the car (since the cable bounces around). I'm using a non-stock ROM so I have to find a way to re-lock the phone (after re-flashing OEM ROM) without connecting to my computer.
tjhawkes said:
Silly question maybe, if so I am sorry but,
have you checked through the Active Sync settings on your phone and, if you have settings for the USB to PLC connection, check those. Also start up Active sync on your PC and check how that is set up.
Again, sorry if you have done this.
Click to expand...
Click to collapse
Hi, not a silly question. I tried the phone on 4 different computers that had activesync on it and the phone wouldn't even recognize that a USB for data was plugged in. It worked fine for charging though.
I couldn't find any configuration for the USB port, so I may be SOL.
I was going to just buy a new Tilt 2, but thinking back the USB connector has been pretty flaky to begin with. Sometimes the unit will work when plugged in and sometimes I had problems. It could be that my phone was failing all this time and that's why it's been flaky, but others have had the same problem. Since I need tethering I might still buy a new HTC phone (I hate to do that since I'm not too thrilled with the way they design the phone) but just not the Tilt 2.
nathantw said:
AT&T was no help whatsoever. They didn't even know what I was talking about when I said tether. Their suggestion since I didn't have insurance was to buy a new phone. Sigh. I saw that AT&T has the phone for 1 cent but I'd have to change my data plan to 2GB with tethering from my current plan of unlimited with tethering for the same price (damn Apple who made them do that).
Anyone have a suggestion on getting the phone I currently own to work? I'm not really inclined to buy software as someone mentioned (sktools). Someone mentioned replog.exe but they never specify if it's on the phone or the PC. Any ideas?
Thanks.
Nathan
Click to expand...
Click to collapse
The phone hasn't been out for even a year, so you must have had it for less than a year. So its still on warranty, unless you bought a refurb. All ATT's phones are warrantied for one year. Refurbs are warrantied for 90 days.
http://telephones.att.com/telephones_ui/support/dsp_limited_warranty.cfm
Also, assuming you bought the Tilt2 at the subsidized price, you will not be eligible for the 1 cent discount price. You only get to purchase one phone "upgrade" at the subsidized price every 2 years. You will have to pay full price ($400) minus the $250 discount they have right now, so it would still cost you $150.
Try calling ATT again, it seems the rep you talked to didn't know much about smartphones or their company's data plans (since they didn't know what tethering was), or about their warranty policies.
Unless your phone is very different to my UK version it will have settings to allow it to use USB and maybe you should look further into the set-up on the phone itself.
The settings I have are in
Start/Settings/Connections/USB to PC.
Also,
if you run Active Sync on your phone and select Menu the connection needs setting there for USB.
Bluetooth
Have you try teether with Bluetooth? It is not a fix but at least this would be a work around plan. I can teether with Bluetooth or USB connection.
Thanks for all the help and suggestion everyone. They've been very helpful.
tjhawkes, I've been using the USB to PC for as long as I have had the phone. I guess that's what was meant when it was suggested I configure the USB?
chompx2 - I don't have have bluetooth on my desktop PC.
Redpoint - my phone was a refurb so I guess no warranty for me. I would be happy to pay $150 to get a new one though if that's what it cost. I tried to get the representative on the phone to do it but she refused(!) thinking I could get it cheaper somewhere else. I looked on ebay and everyone seemed to be selling it for $250. So, if $150 is what it cost, then I'm game for that.
That said, I have an old Tilt with a broken screen. I was going to take the USB port from that phone and install it on the Tilt 2 and see if perhaps that was the problem all along. I just looked at the USB port in my Tilt2 and one of the bottom row has a pin missing. Must have broken off. However, I can't imagine that being the problem though since a regular USB on a computer only uses the top row. Sigh. Technology.
nathantw said:
Redpoint - my phone was a refurb so I guess no warranty for me. I would be happy to pay $150 to get a new one though if that's what it cost. I tried to get the representative on the phone to do it but she refused(!) thinking I could get it cheaper somewhere else. I looked on ebay and everyone seemed to be selling it for $250. So, if $150 is what it cost, then I'm game for that.
Click to expand...
Click to collapse
Appears I was wrong about having to wait until your contract was up to get the 1 cent deal (check out posts 13 and 14 on the following thread):
http://forum.xda-developers.com/showthread.php?t=739606&page=2
I say go for it, since it sounds like you have a hardware issue (pins on USB port damages).
nathantw said:
I was going to just buy a new Tilt 2, but thinking back the USB connector has been pretty flaky to begin with. Sometimes the unit will work when plugged in and sometimes I had problems. It could be that my phone was failing all this time and that's why it's been flaky, but others have had the same problem. Since I need tethering I might still buy a new HTC phone (I hate to do that since I'm not too thrilled with the way they design the phone) but just not the Tilt 2.
Click to expand...
Click to collapse
You will need to buy a phone that works on the AT&T high speed network. I don't think a "world" HTC phone will work with anything except EDGE.
I had the same no USB problem with my phone. Would charge fine via the cable, but no transfers, PC's wouldn't recognize it, etc, etc.
Took it into an AT&T store and they accepted it on the spot for a warranty exchange. They did the usual inspection for damage, water/moisture contact & such, but were happy to replace the phone for me.
I had a non-standard ROM on the phone, and changing the ROM and Hard-SPL back to stock via the MicroSD card was a bit of a challenge, but I did get it done in the end.
I was still able to sync via Bluetooth and use the Wifi Router on the phone for internet access for my PC, so overall, I would say that the lack of USB functionality wasn't a game ender for me, but I agree that it is annoying!
Cheers and good luck.
Because I like beating a dead horse with a stick, I thought I'd let you know what I ended up doing. I went to the AT&T store as suggested and they wouldn't exchange it. I called AT&T warranty and they wouldn't do it. The USB port's right audio pin got pushed into the phone so any type of USB damage would have ended up costing me over $300 for a new phone. I bought what I thought was the right port from a cellphone parts company in Hong Kong. Turned out the USB port was soldered onto the motherboard so I couldn't use the part. However, while the phone was open I pushed the pin back out and now the audio works again.
Syncing and tethering, however, is still dead. What's interesting was that it was working reliably, especially while on vacation just a week beforehand. Not sure what caused it to die.
So, I've basically given up. I fixed my old HTC Tilt (Kaiser) LCD screen and now I'm just going to tether with that phone instead. Sad because that phone is more reliable than the Tilt2. Too bad it didn't have the nice screen and a nice music interface.
Ouch, I had similar problems but with my Kaiser not my TP2 so I hope the same doesn't happen. I did some research and it turns out that the reason that micro USB connections are now the standard are that they have a much more reliable life cycle than the mini USB connectors the TP2 and Kaiser use (and lots of other Kaiser users complained of the same failure).
In brief, we're all doomed.

[Q] Cracked screen and no access to files

Howdy,
My wife's screen got shattered the other day. It turns on, but does not respond to touch at all. When I plug it in via USB to a PC it does not pull up as a drive (only charges). The phone is not rooted, runs stock Sprint firmware, and for some reason I am unable to get into the recovery mode (fast boot or whatever). I was thinking I could buy a female usb to micro usb male, plug in a usb mouse and use that to enable mass storage, but it looks like that isn't supported from what I could tell. Is that correct?
If it isn't supported, any other ideas to try to get data off of the phone?
Thanks!
Is adb debugging checked?
-Whiplashh
"I think a ducks opinion of me is heavily influenced by whether I have bread or not."
Whiplashh said:
Is adb debugging checked?
-Whiplashh
"I think a ducks opinion of me is heavily influenced by whether I have bread or not."
Click to expand...
Click to collapse
It is not. I was under the impression that it required root which this phone does not have.
Coldfirex said:
It is not. I was under the impression that it required root which this phone does not have.
Click to expand...
Click to collapse
It doesn't. It is in developer settings.
You can not in no way get into bootloader/recovery?
-Whiplashh
"I think a ducks opinion of me is heavily influenced by whether I have bread or not."
For some reason no. When I try I just get the LG bootscreen and then it cycles as long as I am holding down the vol and power button. Works just fine on my LGoG which is rooted, etc.
Should Plan A not work...
I don't mean to get ahead of you, and I don't know of a way to retrieve your information without being able to select "Connect as Media Device" on your touchscreen...but if you plan on getting the same replacement device from Asurion (Sprint Insurance), you could very easily do a motherboard swap between your defective phone and your replacement.
Assuming you file a claim online or at your local Sprint store, just be sure (if asked) to NOT have your replacement device be sent pre-activated. That way, when your motherboards get swapped between the two devices, your original ESN will still be active in its new body. All of your original data (pictures, contacts, SMS, music, etc) will be there. Device works just like it did before, and you'll be sending back the new motherboard with your broken screen. You get all new parts, like your charging port, speakerphone, LCD\TSP, etc but you get to retain all of your information. Asurion doesn't care what ESN they get back, as long as it's the model\brand device they believe it's supposed to be (Optimus G for an Optimus G).
I've been repairing phones at a Sprint store for over 3 years, so if you cannot get your information retrieved and want to try swapping motherboards, please let me know. The swap would take you roughly 45 minutes if you've never done it before, or bring it to a local Sprint store. I'm sure there are also plenty of others on this site who could help as well, but good luck!
Andrew
Coldfirex said:
Howdy,
My wife's screen got shattered the other day. It turns on, but does not respond to touch at all. When I plug it in via USB to a PC it does not pull up as a drive (only charges). The phone is not rooted, runs stock Sprint firmware, and for some reason I am unable to get into the recovery mode (fast boot or whatever). I was thinking I could buy a female usb to micro usb male, plug in a usb mouse and use that to enable mass storage, but it looks like that isn't supported from what I could tell. Is that correct?
If it isn't supported, any other ideas to try to get data off of the phone?
Thanks![/QUOTE
Ha, I just broke mine and had the same problem...I had ADB Debugging checked which allowed me to plug my device in and use a windows program called "MyPhoneExplorer" to bring up the OG screen on my desktop "remote control essentially" and navigate thru my phone like it was in my hand via mouse. Anyway, since you don't have debugging on you might be SOL. There may be other programs that are similar that will work without " Debugging " on. The only other thing that is relatively inexpensive you can do is just buy a new screen or an old OG someone is selling that has a good screen and LCD... I bought one, in good working condition and with a good ESN for $72 a couple days ago....Just swapped out the guts....and Whalla :laugh:
Click to expand...
Click to collapse
Thanks for the last resort. I dont think I am that brave though.
I had the same issue without insurance and had to replace screen digitizer. It's not that hard off you can follow instructions and have a hair dryer.lol
Sent from my LG-LS970 using xda app-developers app

Touchscreen not working after 4.4.3 update

I was excited to see that one of my Nexus 7 tablets was getting the 4.4.3 update today. I started the update and let it go. When I came back I was at the lock screen. I only have the simple swipe to unlock. I couldn't unlock it at all. Held in the power button for several seconds until it shut off. Thought maybe something didn't load right. When I booted it back up, same thing. No touch screen.
Here is a little background. This is a Nexus 7 v2. Unlocked it and rooted it using the Nexus Root Toolkit version 1.8.2. During the process I did install the recommended recovery option. Everything worked great until the update today. Seems like I can't do anything. I can't use this toolkit to restore from the backup I made because I can't get into the tablet to turn on USB debugging or whatever it is asking me to do. I tried booting into recovery by holding the volume down and power button. The result was a picture of the android with a red triangle and an exclamation point. Not sure what else to do so I am posting this for all of you guys with more experience than me. Can anyone give me any suggestions?
opreda said:
I was excited to see that one of my Nexus 7 tablets was getting the 4.4.3 update today. I started the update and let it go. When I came back I was at the lock screen. I only have the simple swipe to unlock. I couldn't unlock it at all. Held in the power button for several seconds until it shut off. Thought maybe something didn't load right. When I booted it back up, same thing. No touch screen.
Here is a little background. This is a Nexus 7 v2. Unlocked it and rooted it using the Nexus Root Toolkit version 1.8.2. During the process I did install the recommended recovery option. Everything worked great until the update today. Seems like I can't do anything. I can't use this toolkit to restore from the backup I made because I can't get into the tablet to turn on USB debugging or whatever it is asking me to do. I tried booting into recovery by holding the volume down and power button. The result was a picture of the android with a red triangle and an exclamation point. Not sure what else to do so I am posting this for all of you guys with more experience than me. Can anyone give me any suggestions?
Click to expand...
Click to collapse
Once you are back at the android lying on its back, hold down power and tap the volume up key, this will get you a recovery menu, from there you can try to wipe cache and dalvik, and if need be, factory reset.
Touch screen is still dead.
Thanks for the quick update. I did all of the above and was able to reset the tablet. Not I am at the Welcome screen and tapping the screen does nothing I find it hard to believe that the touchscreen died during the update. I guess I will need to look on EBay for some parts. Can anyone suggest what parts to look for? Touch screen digitizer assembly is listing for around $65.
opreda said:
Thanks for the quick update. I did all of the above and was able to reset the tablet. Not I am at the Welcome screen and tapping the screen does nothing I find it hard to believe that the touchscreen died during the update. I guess I will need to look on EBay for some parts. Can anyone suggest what parts to look for? Touch screen digitizer assembly is listing for around $65.
Click to expand...
Click to collapse
I might suggest you open it up now (you're going to have to anyways to replace it), and make sure the cable is securely inserted.
opreda said:
Thanks for the quick update. I did all of the above and was able to reset the tablet. Not I am at the Welcome screen and tapping the screen does nothing I find it hard to believe that the touchscreen died during the update. I guess I will need to look on EBay for some parts. Can anyone suggest what parts to look for? Touch screen digitizer assembly is listing for around $65.
Click to expand...
Click to collapse
If touch works in TWRP then its not hardware related
Sent from my Nexus 4 using XDA Free mobile app
Tried the cables...
I found a tear down video on YouTube and was able to disconnect and then reconnect the long cable that goes across the battery connecting the 2 circuit boards. I believe this cable is connected to the digitizer. I was hoping that maybe this would fix my problem. No such luck.
Here is my question. This tablet was purchased on EBay and was sold as a refurbushed tablet with a 90 day warranty from Asus. I purchased it about a month ago so I should be in the warranty period. Since I unlocked the bootloader and rooted it, should I even try to send it to Asus for repair or should I just spend the $65 and buy the replacement parts on EBay? Instead of just buying the digitizer, I was thinking I would get the combo digitizer and lcd screen since it would save me having to use a heat gun to unglue the screen from the digitizer.
What do you think would be my best bet?
Thanks to everyone for all your suggestions.
opreda said:
I found a tear down video on YouTube and was able to disconnect and then reconnect the long cable that goes across the battery connecting the 2 circuit boards. I believe this cable is connected to the digitizer. I was hoping that maybe this would fix my problem. No such luck.
Here is my question. This tablet was purchased on EBay and was sold as a refurbushed tablet with a 90 day warranty from Asus. I purchased it about a month ago so I should be in the warranty period. Since I unlocked the bootloader and rooted it, should I even try to send it to Asus for repair or should I just spend the $65 and buy the replacement parts on EBay? Instead of just buying the digitizer, I was thinking I would get the combo digitizer and lcd screen since it would save me having to use a heat gun to unglue the screen from the digitizer.
What do you think would be my best bet?
Thanks to everyone for all your suggestions.
Click to expand...
Click to collapse
You can always unroot and relock the bootloader (you can use this to get it back to factory), if it's under warranty I'd go that route.
USB debugging...
Wouldn't this require me to have USB debugging enabled on the tablet? Since I went into recovery and restored it back to factory defaults, I can't get past the "Welcome" screen because I can't touch the screen. I am going to try and chat with the Asus support team and see if I can get an RMA. I'd rather go that route than take the whole thing apart myself. I like messing with computers but I don't like messing with phones and tablets. They are just too small and fragile for my unskilled hands. Thanks for your help. I will post an update if I am able to send the tablet out for repair.
opreda said:
Wouldn't this require me to have USB debugging enabled on the tablet? Since I went into recovery and restored it back to factory defaults, I can't get past the "Welcome" screen because I can't touch the screen. I am going to try and chat with the Asus support team and see if I can get an RMA. I'd rather go that route than take the whole thing apart myself. I like messing with computers but I don't like messing with phones and tablets. They are just too small and fragile for my unskilled hands. Thanks for your help. I will post an update if I am able to send the tablet out for repair.
Click to expand...
Click to collapse
It uses fastboot, I don't think it needs it (in spite of what the OP says). And if I'm wrong, the worst that will happen is it won't work. You will need the fastboot drivers correctly installed in your windows or linux environment though.
worked
Thanks for the link. I ran the dead_nexus7.bat file since I couldn't turn on the USB debugging. It wiped out everything. I then ran the command to relock the bootloader. All set. Talked with Asus (web chat) and got an RMA number. They even sent me a FedEx label to use. Now I am more comfortable sending this unit back since it has been restored to stock and the bootloader is locked again. Thank you for all of your help.
opreda said:
Thanks for the link. I ran the dead_nexus7.bat file since I couldn't turn on the USB debugging. It wiped out everything. I then ran the command to relock the bootloader. All set. Talked with Asus (web chat) and got an RMA number. They even sent me a FedEx label to use. Now I am more comfortable sending this unit back since it has been restored to stock and the bootloader is locked again. Thank you for all of your help.
Click to expand...
Click to collapse
No problem, please let me know how it worked out. Good luck!
Update to my issue...
I contacted Asus using their web chat. Told the CSR about my issue and confirmed my Nexus 7 serial number. They emailed me paperwork to take to my local FedEx shipping location. It happened to be our local Office Max store. They scanned in the bar-code and processed it. I got a confirmation email with the tracking number. This was around June 6th. They received it in Texas 4-5 days later (because of the weekend). I checked the status almost every day. About 10 days after they received it I saw a status update. They included a FedEx tracking number but every time I entered it into the FedEx website, it showed up as invalid. I gave it a couple of days and then called FedEx. They were able to track the package and it was delivered to my house in late June. All in all it took about 3 weeks but they did repair it. I thought they would have just sent me a refurbished tablet. They actually fixed my tablet because it still had my screen protector on it. Just wanted to update you with the good news. My son was so excited to finally get his tablet back. I wasn't expecting it to take so long but I guess I can't complain. It didn't cost me anything out of pocket even to ship it to them. Thank you for your help with getting everything back to stock and the boot-loader locked.
Tablet was originally purchased as a refurbished tablet from a seller on EBay. It was supposed to have a 90-day warranty from Asus. Glad they held up their end. It all worked out in the end.
opreda said:
I contacted Asus using their web chat. Told the CSR about my issue and confirmed my Nexus 7 serial number. They emailed me paperwork to take to my local FedEx shipping location. It happened to be our local Office Max store. They scanned in the bar-code and processed it. I got a confirmation email with the tracking number. This was around June 6th. They received it in Texas 4-5 days later (because of the weekend). I checked the status almost every day. About 10 days after they received it I saw a status update. They included a FedEx tracking number but every time I entered it into the FedEx website, it showed up as invalid. I gave it a couple of days and then called FedEx. They were able to track the package and it was delivered to my house in late June. All in all it took about 3 weeks but they did repair it. I thought they would have just sent me a refurbished tablet. They actually fixed my tablet because it still had my screen protector on it. Just wanted to update you with the good news. My son was so excited to finally get his tablet back. I wasn't expecting it to take so long but I guess I can't complain. It didn't cost me anything out of pocket even to ship it to them. Thank you for your help with getting everything back to stock and the boot-loader locked.
Tablet was originally purchased as a refurbished tablet from a seller on EBay. It was supposed to have a 90-day warranty from Asus. Glad they held up their end. It all worked out in the end.
Click to expand...
Click to collapse
Good to hear, thanks for the update.

2015 Shield TV 16gb fully stock started bootlooping

My Shield running stock 6.2 with stock recovery started bootlooping. I was literally watching Netflix the night before and in the morning it was looping. It shows the Nvidia logo and then there is a video glitch and it loops. I can only boot into safe mode. I tried wiping and flashing the official recovery ROM via fastboot. I tried rolling back to 6.1 and then the 6.3 preview build. No dice. I'm guessing some kind of video driver issue. I have not been able to find anyone having the same issue. Any ideas?
I think I have the same issue.
I have the Nvidia Shield TV 16GB (2017), latest update installed (not roorted).
Plugged it in it worked the whole evening, turned it off, turned on in the morning and it started bootlooping. It is showing the Nvidia Shield logo, stays on it then reboots. Once in a while it actually goes trough and boots till the end, and the strange thing is that, if it manages to boot in to the OS, it works like charm, basically I need to keep that thing forever On, if I power it off, it is bootlooping again.
I got this thing brand new, sealed in the package from eBAY and can not return it to Nvidia, for replacement, so I at least need to understand if this is a software issue or hardware.
If anyone have any idea pleas respond.
Thank you and Happy New Year
Haik0 said:
I got this thing brand new, sealed in the package from eBAY and can not return it to Nvidia, for replacement, so I at least need to understand if this is a software issue or hardware.
Click to expand...
Click to collapse
Don't screw around, just return it to the eBay seller instead and get a replacement.
SimonTS said:
Don't screw around, just return it to the eBay seller instead and get a replacement.
Click to expand...
Click to collapse
I concur, return it, what you are experiencing is definitely not normal, also just my two cents if you got it brand new sealed on ebay aren't you on nvidias warranty?
I don't honestly, I don't have an invoice or any purchase papers or information, to provide to Nvidia for return. You think I should still contact Nvidia?
Btw, I can't return this anymore. Now just need to figure out what to do with it. If it's a software issue maybe i can re-flash the bootloader, recovery or everything. Or if it's a known hardware issue then, that's it.
Your contract isn't with Nvidia, it's with the seller on eBay.
Why can't you just return it to them, or is there something else you're not telling us?
Haik0 said:
I don't honestly, I don't have an invoice or any purchase papers or information, to provide to Nvidia for return. You think I should still contact Nvidia?
Btw, I can't return this anymore. Now just need to figure out what to do with it. If it's a software issue maybe i can re-flash the bootloader, recovery or everything. Or if it's a known hardware issue then, that's it.
Click to expand...
Click to collapse
if its brand new all the info you need is on the box as far as your invoice why cant you go to your ebay account and print out a invoice? Return to ebay seller or rma with nvidia if its brand new, their rma policy is excellent as well as their customer service

Fire TV Stick blocked by Amazon - Any use for Android?

I bought a used 'New' Fire TV Stick on eBay. I found it wouldn't register to my account, and amazon told me the device was replaced by them (hence the seller had it spare) and is now blocked by their servers and won't be able to be registered to an account ever again. I got a refund through paypal, so all is well.
It still powers on, but it won't let me even get to the homescreen without a problem message...
Is there any way this can be flashed to just run android? I'd love it to just be a kodi stick. Can I avoid Amazon's servers at all?
It seems a shame for a neat piece of working tech to be thrown away if it is still technically working.
Any way I can make this work?
Thanks
Ben-B said:
I bought a used 'New' Fire TV Stick on eBay. I found it wouldn't register to my account, and amazon told me the device was replaced by them (hence the seller had it spare) and is now blocked by their servers and won't be able to be registered to an account ever again. I got a refund through paypal, so all is well.
It still powers on, but it won't let me even get to the homescreen without a problem message...
Is there any way this can be flashed to just run android? I'd love it to just be a kodi stick. Can I avoid Amazon's servers at all?
It seems a shame for a neat piece of working tech to be thrown away if it is still technically working.
Any way I can make this work?
Thanks
Click to expand...
Click to collapse
Yes,
You can unlock and install lineage
Unlock-
https://forum.xda-developers.com/fire-tv/development/unlock-fire-tv-stick-2nd-gen-tank-t3907002
Lineage 12.1-
https://forum.xda-developers.com/fire-tv/development/tank-lineageos-12-1-t3961110
I have seen a few people get work around to get some apps to work in fireOS after unlocking, but i would have to search wider to find it.
Michajin said:
Yes,
You can unlock and install lineage
Unlock-
https://forum.xda-developers.com/fire-tv/development/unlock-fire-tv-stick-2nd-gen-tank-t3907002
Lineage 12.1-
https://forum.xda-developers.com/fire-tv/development/tank-lineageos-12-1-t3961110
I have seen a few people get work around to get some apps to work in fireOS after unlocking, but i would have to search wider to find it.
Click to expand...
Click to collapse
Yes sorry if this is slightly off topic, I had a blacklisted kindle Jem, and got it unlocked rooted and custom rom flashed. There is actually a slight advantage also (in my case with the kindle) this being the fact that you don't need to worry about Ota updates if running rooted stock.

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