The phone can't recognize my sim card - Nexus 5X Q&A, Help & Troubleshooting

Hey,
I got the phone yesterday and after putting in my cut nanosim the phone didn't recognize it and showed "no sim card" message.
I tried to put an other nanosim and it didn't work. After that, I came to my mobile customer service and even they couldn't fix it.
Does anyone know how to fix it?

Same problem here
Bought my brother the phone last week, still not working!
Could really use some help, thanks in advance

was the sim pre-cutted or did you cut it yourself? because nano-sims are thinner than micros, and they don't always work if self-cutted

RedMaio said:
was the sim pre-cutted or did you cut it yourself? because nano-sims are thinner than micros, and they don't always work if self-cutted
Click to expand...
Click to collapse
I cut it my self with a sim cutter, but when I tried to put a new one, it also didn't work...

eRom. said:
I cut it my self with a sim cutter, but when I tried to put a new one, it also didn't work...
Click to expand...
Click to collapse
I suggest you to try with an hard reset, just to exclude software problems.
If it doesn't work I would contact google to rma it

Related

can't make calls or texts

Hello,
just out of the blue my phone can't make any calls or texts. It keeps failing on either of those two, occasionally, I could get one text or call to go through and then it stops working again. I checked and there was full signal at the time, IMEI is still there. I flashed leaked jb roms and cm10 and they both have problems. But the sim when inserted into my unlocked one x works just fine. Does anybody know how I can fix this problem?
Thanks,
Where did you buy your s3?
psykhotic said:
Where did you buy your s3?
Click to expand...
Click to collapse
I bought it from costco. Does it appear that my sim is toast?
Yeah try another sim Costco has good return policy if it is bad
Sent from my SGH-T999 using xda premium
well thanks for the reply guys. I did an odin back to stock. and same problem. I may need to have it either the phone or the sim replaced ;(
ws2112 said:
I bought it from costco. Does it appear that my sim is toast?
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Click to collapse
I have the same problem, in what way do you refer in sim toast? THe sim card or tray where the sim card is placed?
yavihah said:
I have the same problem, in what way do you refer in sim toast? THe sim card or tray where the sim card is placed?
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Click to collapse
depends does it read other sims but not yours? does it not read any sims at all? you can break it down from there.

[Q] Sim stuck in Sim tray

Hey,
I cut down my old sim to micro and it worked fine. I popped it out and there was no issue with it but now when I inserted my Rogers sim, It wont come out. I am not sure if I should go hard at it or just take it in store since its still under warranty. Not sure if they will this :s and also, i tried the toothpick thing and that doesnt seem to work. if anyone has any other suggestion, it will be great help!
Thanks
djaswal said:
Hey,
I cut down my old sim to micro and it worked fine. I popped it out and there was no issue with it but now when I inserted my Rogers sim, It wont come out. I am not sure if I should go hard at it or just take it in store since its still under warranty. Not sure if they will this :s and also, i tried the toothpick thing and that doesnt seem to work. if anyone has any other suggestion, it will be great help!
Thanks
Click to expand...
Click to collapse
Try using a soft eraser. Don't press down too hard with the pencil, and push the sim card out. This worked for me. Good luck.
I have used a straight pin to push it forward.
Sent from my SGH-I747 using xda app-developers app

dual sim adapter

I used to switch the SIM cards manually in my old GNex, but this has become much less convenient with the SIM tray in Nexus 5. So I've decided it's time for a dual SIM adapter. Such as magic-sim, for example?
Has anyone tried it? Is it convenient to use? Does it fit with all cases? What about standing cases such as this one?
I am curious about this too. The magic sim says it is compatible with the Nexus 5 but I wanted to know if anyone had tried it.
Has anyone managed to get this and have it working?
Sent from my Nexus 5 using Tapatalk
I have the dual sim adapter that I originally was going to use for my nexus 4 but never tried to do the dual sim.
I've been trying, without success, to put where the sim and the piece under where the info of the sim card reads but keeps saying no sim card. I do have an easy time pulling the sim card out with the piece on the adapter. Keep watching youtube videos but I dont know if I wore out the electro thingies, dont know the technical term, when trying to match.
Does anyone else have any info / experience with a dual sim adapter for the nexus 5
I am in a situation where a second sim would help me out, but i dont want to have to manually swap them out.
Same here, I'd like to use a second sim in my phone if possible... Anyone know if this works?
ZeGuitarist said:
Same here, I'd like to use a second sim in my phone if possible... Anyone know if this works?
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Click to collapse
I just got the magicsim none cut model today. Its works fine switching between 2 gsm networks but the STK menu won't appear when using a sprint Sim and also data doesn't work with a sprint Sim installed. Guess I'm out 50 bucks....
dodsonhaycattle said:
I just got the magicsim none cut model today. Its works fine switching between 2 gsm networks but the STK menu won't appear when using a sprint Sim and also data doesn't work with a sprint Sim installed. Guess I'm out 50 bucks....
Click to expand...
Click to collapse
Thanks for the reply! As I'm in Europe and therefore only ever on GSM networks, I wouldn't be having those problems I guess...
Could you please post some pictures of the adapter and SIMs installed in your phone, please? I have literally no idea how the hell these things would work, or how you'd even get the things into your phone to start with.
Thanks!
ZeGuitarist said:
Thanks for the reply! As I'm in Europe and therefore only ever on GSM networks, I wouldn't be having those problems I guess...
Could you please post some pictures of the adapter and SIMs installed in your phone, please? I have literally no idea how the hell these things would work, or how you'd even get the things into your phone to start with.
Thanks!
Click to expand...
Click to collapse
I could post some this evening for sure.
It gets placed over the microsim in your phone then they together get put in the Sim tray and then folded over. Its paper thing so you slide that into the phone so you then have the second Sim dangling around. You put a full size Sim in slot two and bend it over the back side of the phone and sandwich Sim two in between the phone and a case. Its fairly thin and fits with the play store bumper well with just a little bulging.
dodsonhaycattle said:
I could post some this evening for sure.
It gets placed over the microsim in your phone then they together get put in the Sim tray and then folded over. Its paper thing so you slide that into the phone so you then have the second Sim dangling around. You put a full size Sim in slot two and bend it over the back side of the phone and sandwich Sim two in between the phone and a case. Its fairly thin and fits with the play store bumper well with just a little bulging.
Click to expand...
Click to collapse
So you tuck the second SIM in a case, instead of the phone itself... Thought as much, I had no clue as to how it would work otherwise.
Shame, actually, because I don't use a case (anymore).
I thought I could take the battery cover off and tuck it in there but the vibrator motor is in the way for it to tuck underneath
Hey guys,
I was wondering if there was any success in making the nx5 dual sim ready?
Cheers
Olli
Dual SIM adapter from .magic-sim com
Hi!
I've purchased Dual SIM adapter from magic-sim.com
It said the adapter was compatible with Nexus 5.
But now I realized that the phone does not have STK (SIM Tool Kit) - the application to switch between SIMs.
But it seems that the Nexus 5 detects the adapter because after applying it "SIM-1" appeared on top of the display.
So how to switch between the SIMs???
Mine has sim toolkit installed, stock rom.
peachpuff said:
Mine has sim toolkit installed, stock rom.
Click to expand...
Click to collapse
Could You pls. post screenshots of that application interface & it's icon.
Did You tried to use the Dual SIM adapter??
The app is found in /system/app/stk/stk.apk can't run it though not sure why. Haven't tried a dual sim adapter.

g3 wont get singnal while sim card works

Hello there.
I have a three week old g3 and today i woke up as usual and there was no signal.
I have tried to remove the sim and reapply it. I have tried my sim in another device and there it works.
I did a factory reset and still nothing.
Please help as i need a phone.
geolink said:
Hello there.
I have a three week old g3 and today i woke up as usual and there was no signal.
I have tried to remove the sim and reapply it. I have tried my sim in another device and there it works.
I did a factory reset and still nothing.
Please help as i need a phone.
Click to expand...
Click to collapse
did you use a sim adapter?
I have not yet tried making my microsim into a nanosim and then using an adapter if thats what you meant.
Should i try this?
geolink said:
I have not yet tried making my microsim into a nanosim and then using an adapter if thats what you meant.
Should i try this?
Click to expand...
Click to collapse
NO. YOU WILL BREAK YOUR SIM READER
please hit thanks if i helped in any way. send from my g3 d852 beast
So how does my issue get resolved??
So how do i resolve this?
Plesse help.
geolink said:
I have not yet tried making my microsim into a nanosim and then using an adapter if thats what you meant.
Should i try this?
Click to expand...
Click to collapse
NO, but mine got broken using a sim adapter, so i thought this could also be your problem!
Warranty or if you bought used you screwed.
First you can do is factory reset or try another Sim from someone you know. If its simlocked even then you know it's not the reader as it is reading Sim.
please hit thanks if i helped in any way. send from my g3 d852 beast
Did you buy it new or second hand? If used then maybe it has been blocked.
Where are you?

Anyone else getting intermittent "No SIM Card" error?

I'm on Verizon, my SIM was a microSIM originally, it came with my Galaxy S3. I cut it down with a SIM cutter a while back to use it with a Moto X (original version), it worked fine for a long time in that phone. I just moved it over to my N5X this morning, and a few hours later the phone has twice told me that no SIM is installed. I had to remove the SIM tray and re-insert it to make it work. Anyone else having this problem?
I cut my microSIM myself freehand and haven't had any issues with it at all. Is it possible that your SIM is dirty/corroded or something? I'd be surprised if the slot on the phone was having issues already.
randman2011 said:
I cut my microSIM myself freehand and haven't had any issues with it at all. Is it possible that your SIM is dirty/corroded or something? I'd be surprised if the slot on the phone was having issues already.
Click to expand...
Click to collapse
I actually polished the contacts a bit before putting it in the 5X. It gave me a No SIM error twice in about 3 hours, but hasn't done it in the last 6 hours or so, we'll see if it comes back. I know MicroSIMs are a little thicker than NanoSIMs, I wonder if the extra thickness caused/causes it. If it comes back maybe I'll try sanding the SIM down a bit.
Jacquestrapp said:
I'm on Verizon, my SIM was a microSIM originally, it came with my Galaxy S3. I cut it down with a SIM cutter a while back to use it with a Moto X (original version), it worked fine for a long time in that phone. I just moved it over to my N5X this morning, and a few hours later the phone has twice told me that no SIM is installed. I had to remove the SIM tray and re-insert it to make it work. Anyone else having this problem?
Click to expand...
Click to collapse
I have been having this happen a couple time a week. I'm in the exact same situation being on Verizon, coming from a Galaxy S3, and I cut my micro SIM down to a nano. Did you sand your cut SIM down or get a new one? If so, did this fix the issue?
Sent from my Nexus 5X using Tapatalk
dmudd said:
I have been having this happen a couple time a week. I'm in the exact same situation being on Verizon, coming from a Galaxy S3, and I cut my micro SIM down to a nano. Did you sand your cut SIM down or get a new one? If so, did this fix the issue?
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
I'm still using the same SIM, the problem hasn't recurred so I haven't done anything about it. If it happens again, I plan to sand the SIM down.
Are you talking about a pop-up error, or just it saying "no sim" in the upper right hand side of the screen? I have it take a little bit to recognize after some reboots, but it always recognizes it after 5-10 seconds. I have a brand new sim from t-mobile that I have been using, so it would not be related to a cut sim or anything like that.
Jacquestrapp said:
I'm on Verizon, my SIM was a microSIM originally, it came with my Galaxy S3. I cut it down with a SIM cutter a while back to use it with a Moto X (original version), it worked fine for a long time in that phone. I just moved it over to my N5X this morning, and a few hours later the phone has twice told me that no SIM is installed. I had to remove the SIM tray and re-insert it to make it work. Anyone else having this problem?
Click to expand...
Click to collapse
Yes!
I had a microSIM cut down and got the issue. Went and got a new nanoSIM still having the issue.
Annoying.
Sent from my Nexus 5X using Tapatalk
This happened to me again, so I finally just asked Verizon for a new nanoSIM and now it's been a week or so with no problems.
I to am on Verizon. And had my sim cut since I am coming from the g4. And have it pop up saying no sim twice. And I removed the sim and reinstalled it and rebooted the device and usually works. But i hope its just something that will work itself out
Yes it's been doing this for a week since I've had my Nexus 5X, I just had to reboot it to have the sim recognized again. And this morning it says "no sim card" no matter what I do. If i remove the sim and plug it back in, sometimes it will work and last for a minute and then again "no sim card". I'm really pissed. I'll try the sim in another phone to see whether or not the problem comes from there.
So question for Verizon ownwers. I got a nano sim card but need to activate it. Can I activate it with a Verizon phone even if it uses a micro sim? Only ask because I came from the g4 and I cut it but I'm trying to get this nano activated to try and eliminate the no sim.
STIKID said:
So question for Verizon ownwers. I got a nano sim card but need to activate it. Can I activate it with a Verizon phone even if it uses a micro sim? Only ask because I came from the g4 and I cut it but I'm trying to get this nano activated to try and eliminate the no sim.
Click to expand...
Click to collapse
I just called customer service to activate the sim card and then popped it into my phone. They didn't give me any trouble.
They don't need to activate the sim card to a phone or need an imei?
STIKID said:
They don't need to activate the sim card to a phone or need an imei?
Click to expand...
Click to collapse
I called Customer Service and got them to send me one by telling them that I was going to by a Verizon HTC One M9 from a friend. Then when I got the SIM, I just called them again and they activated it for me no problem. I don't remember them asking me for which phone again.
I have seen in other threads on here where people have said that Verizon will activate the SIM card in store even if you tell them its for the Nexus 5X; so, activating over phone or in store should be no problem.

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