I am on AT&T and just set up my new Nexus 5X last week. I haven't been able to get Google Voice voicemail working properly on this new phone (same SIM that I had in my Moto X previously where it worked). Calls seem to get forwarded to my AT&T voicemail instead of Google Voice.
If I try to manually change Call Forwarding settings, I get an error "Call settings error" with the message "Unexpected response from the network".
I spent 45m on the phone with a tech support rep and couldn't get it figured out. I really dislike AT&T Visual Voicemail and would really appreciate any help that I can get.
Please let me know what additional information would be useful for me to provide. Thanks!
Build MDB08I.
jkinzer said:
I am on AT&T and just set up my new Nexus 5X last week. I haven't been able to get Google Voice voicemail working properly on this new phone (same SIM that I had in my Moto X previously where it worked). Calls seem to get forwarded to my AT&T voicemail instead of Google Voice.
If I try to manually change Call Forwarding settings, I get an error "Call settings error" with the message "Unexpected response from the network".
I spent 45m on the phone with a tech support rep and couldn't get it figured out. I really dislike AT&T Visual Voicemail and would really appreciate any help that I can get.
Please let me know what additional information would be useful for me to provide. Thanks!
Build MDB08I.
Click to expand...
Click to collapse
Quick follow-up. I was able to get an AT&T tech support person to set the call forwarding on their end. So, this is working for now. It would still be interesting to know what others have experienced.
I had the same issue. I had to call them and they made changes to the hd and standard voice call forwarding sections and that fixed it.
Question, do you use the Google voice app? If so, it adds a voicemail icon in the dialer, do you get your vm's there or do you have to launch the app?
Sent from my Nexus 5X using Tapatalk
I can get them in the dialer. It's a much nicer interface.
jkinzer said:
I can get them in the dialer. It's a much nicer interface.
Click to expand...
Click to collapse
I figured it out. Definitely much nicer interface
Sent from my Nexus 5X using Tapatalk
Awesome!
How do you get Google voice voicemail in the dialer. I use google voice but when I go the phone app and click on the voicemail tab it shows nothing.
Thanks to anyone who could help!
Go to settings in Google voice. Check "Voicemail display".
Thank you thank you thank you!
Related
Hey everyone...so I've read that it is possible to set up Google Voice for my carrier's visual voicemail. I tried doing it by going to google.com/voice, logging in, adding my carrier's number, and activating it, but when I go to the Voice app, it says my carrier isn't set up to use Google Voicemail or something along those lines.
I'm hoping there's someone with an EVO who uses Google Voice to display voicemail for primary/carrier number. If someone knows how to do it, please tell me how you set it up! Thanks
The talk app can't do it automatically. Go to Google.com/voice. There is a spot in the settings for voicemail that tells you what to dial to setup conditional call forwarding on Sprint.
Sent from my EVO using Tapatalk
jabbawalkee said:
Hey everyone...so I've read that it is possible to set up Google Voice for my carrier's visual voicemail. I tried doing it by going to google.com/voice, logging in, adding my carrier's number, and activating it, but when I go to the Voice app, it says my carrier isn't set up to use Google Voicemail or something along those lines.
I'm hoping there's someone with an EVO who uses Google Voice to display voicemail for primary/carrier number. If someone knows how to do it, please tell me how you set it up! Thanks
Click to expand...
Click to collapse
I received that message too. Like, jabba said, you just activate your number through google voice. They'll give you a number to dial into the key pad that starts with a *xxxxxxxxxxx. When you click "call" you'll hear a couple beeps then the call disconnects after 3 seconds.
Also, you might have to go into the phones voicemail settings (through the voice mail widget) and set it to google voice (instead of carrier VM).
I did this today and tested it out. Works perfectly.
Is there any way to reduce the number of rings before VM pickup when using the conditional forwarding to google voice? I had it set up for a while but it took so long to pick up that I switched it back to the sprint visual vm.
One cannot alter the number of rings
before voicemail hits on Sprint's network. This is a carrier setting.
__
Thumbed wirelessly from my HTC EVO 4G thru Sprint PCS. Please excuse any typos.
parousia15 said:
I received that message too. Like, jabba said, you just activate your number through google voice. They'll give you a number to dial into the key pad that starts with a *xxxxxxxxxxx. When you click "call" you'll hear a couple beeps then the call disconnects after 3 seconds.
Also, you might have to go into the phones voicemail settings (through the voice mail widget) and set it to google voice (instead of carrier VM).
I did this today and tested it out. Works perfectly.
Click to expand...
Click to collapse
Thank you. I did that last night but wasn't sure if it worked because I was still getting that popup
marctronixx said:
One cannot alter the number of rings
before voicemail hits on Sprint's network. This is a carrier setting.
__
Thumbed wirelessly from my HTC EVO 4G thru Sprint PCS. Please excuse any typos.
Click to expand...
Click to collapse
I also read about this that some people were NOT receiving calls and it would go straight to voicemail. Has this been the case with any of you?
Yes...this has been happening to me and I still can't get Google Voice set up...ARGH!!!! so frustrating
ZDK
After installation of miui, I decided to try Google voice. Didn't like it much because....however since, I have flashed Sprint VM and trying to use that.
But how do i get my voice mail to go back to sprint?
I think they are routing to Google now because I'm getting emails from google saying I have a new voice mail. I need it to go back to sprint voice mail.
Sent from my PC36100 using Tapatalk
Might try menu-settings-call, make sure vm is set to your carrier and clear google as default
I did. I have since deleted Google voice and its set to my carrier but people are still getting Google voicemail when they call.
Any ideas. I hoping I don't have to flash to a sense rom to restore it.
Sent from my PC36100 using Tapatalk
What happens when u call vm from your cell, do you get sprint. And if so did you go through the motions of setting it up again
Dial *730 to disable forwarding...
thank you
thank you! that worked! I had removed Google voice because anytime someone called me they could not leave a voice mail. It would say, "your call cannot be placed at this time..." or something like that. Whew! Thanks again!
breezer260 said:
Dial *730 to disable forwarding...
Click to expand...
Click to collapse
This one needs to be highlighted, it's the key important one.
Right out of the box?
AT&T needs to turn it on first.
Start app.
It will call your voice mail.
then enter pin.
duckfart said:
AT&T needs to turn it on first.
Start app.
It will call your voice mail.
then enter pin.
Click to expand...
Click to collapse
Okay, so when I activate my device, do I need to call ATT to turn it on?
I thought its a paid feature? Just use Google Voice instead
Google Voice did not seem to be working on my phone. Anyone able to get it working on theirs, or is there some issue with Google Voice and the S3 for now?
AT&T Messages
you need to get AT&T Messages from the Google Play Store you will get all you message, Voicemail, and calls in one spot.
From the main/home screen go two screens to the left and click on the AT&T Messages icon. It will walk you through the setup as mentioned above. I believe it specifically states the service is free (as it should be).
Now my question is why didn't they put this on the main/home screen? Why not make it the default? Who wouldn't want VVM?
rennep1026 said:
Google Voice did not seem to be working on my phone. Anyone able to get it working on theirs, or is there some issue with Google Voice and the S3 for now?
Click to expand...
Click to collapse
There is already a thread about google voice's voice mail. You just have to dial a number to activate it. On mine it still says Carrier Voice mail, but my missed calls actually go to google's voice mail.
I went to the Play Store and downloaded AT&T's Visual Voicemail app. That worked well.
kt_coder said:
I went to the Play Store and downloaded AT&T's Visual Voicemail app. That worked well.
Click to expand...
Click to collapse
OK so we have two choices for VVM. Does anyone have enough experience to compare the pros and cons of each?
Monoman67 said:
OK so we have two choices for VVM. Does anyone have enough experience to compare the pros and cons of each?
Click to expand...
Click to collapse
Visual Voice mail is great for voice mail. Really nice app. Love it.
AT&T messages combines text, voice mail, ect. rendering your regular messaging app useless or getting double notifications, and you can't turn them off from the at&t app. (it is basically the devil. And I made just to disable it as soon as I got the phone.)
Just my .02
Lorimere said:
Visual Voice mail is great for voice mail. Really nice app. Love it.
AT&T messages combines text, voice mail, ect. rendering your regular messaging app useless or getting double notifications, and you can't turn them off from the at&t app. (it is basically the devil. And I made just to disable it as soon as I got the phone.)
Just my .02
Click to expand...
Click to collapse
+1
Opened ATT message and instantly had my texts hijacked. Do not use lol. Glad to head about VVM app.
Please delete this post.
pvc_ said:
There is already a thread about google voice's voice mail. You just have to dial a number to activate it. On mine it still says Carrier Voice mail, but my missed calls actually go to google's voice mail.
Click to expand...
Click to collapse
I'm pretty unimpressed with this. I don't know why, but it bugs me to have to manually type in my google VM number to each forward field.
kt_coder said:
I went to the Play Store and downloaded AT&T's Visual Voicemail app. That worked well.
Click to expand...
Click to collapse
Works well for me. Thanks
bgweed said:
I'm pretty unimpressed with this. I don't know why, but it bugs me to have to manually type in my google VM number to each forward field.
Click to expand...
Click to collapse
that's why you call the # code.
art vvm app is OK, but Google voice has a cleaner look and operation. neither is intuitive to set up though so read the directions.
att messages is terrible and should be disabled or uninstalled or nuked from orbit.
No matter what I do I can't get att visual voicemail to work. The app tells me that it is has not received a response from att. I've called att and my account is set up correctly but the app still doesn't work so I just gave up and use YouMail.
Has anyone been able to get Google Voice voicemail to work on VZW M9 with Verizon's advanced calling VoLTE?
It worked fine without Advanced calling VoLTE.
With advanced calling on, callers get the "Voicemail has not been set up" message.
I've been using Google Voice for a long time on several VZW devices with no problems.
Any assistance is greatly appreciated.
sdamark said:
Has anyone been able to get Google Voice voicemail to work on VZW M9 with Verizon's advanced calling VoLTE?
It worked fine without Advanced calling VoLTE.
With advanced calling on, callers get the "Voicemail has not been set up" message.
I've been using Google Voice for a long time on several VZW devices with no problems.
Any assistance is greatly appreciated.
Click to expand...
Click to collapse
Mark....its probably been so long since you setup. You need to login to your google voice number and find the buried setup menu under settings. In there you will find a number that starts off *71 you need to dial that full number to forward voicemail traffic back to google voice. When you activate volte, they snuck in basic vvm which cleared your voicemail forwarding.
Sent from my Nexus 6 using Tapatalk
dottat said:
Mark....its probably been so long since you setup. You need to login to your google voice number and find the buried setup menu under settings. In there you will find a number that starts off *71 you need to dial that full number to forward voicemail traffic back to google voice. When you activate volte, they snuck in basic vvm which cleared your voicemail forwarding.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Yeah Doug, already tried the *71xxxxxxxx *90xxxxxxxx *92xxxxxxx set-up again. Still no luck.
It was saying the voicemail was not set up, before.
Now it just says the call could not be completed, if I don't pick up.
Beginning to think Google voice is just not compatible with "Advanced calling".
sdamark said:
Yeah Doug, already tried the *71xxxxxxxx *90xxxxxxxx *92xxxxxxx set-up again. Still no luck.
It was saying the voicemail was not set up, before.
Now it just says the call could not be completed, if I don't pick up.
Beginning to think Google voice is just not compatible with "Advanced calling".
Click to expand...
Click to collapse
You only need one forwarding number so now you are probably all screwed up. I have two family members i fixed after they enabled advanced calling. Trust me when i say it, advanced calling is not the problem. The fact it cleared your call forwarding voicemail is to blame. Look up your google voice forwarding setup in your google voice settings using a pc browser. Dial *73 and hit call. Then dial the *71 thats in your google voice setup and nothing else!
http://www.verizonwireless.com/support/knowledge-base-17268/
Sent from my Nexus 6 using Tapatalk
***EDIT*** Resolved -
With Google Voice there are 2 numbers.
One to call and check your voicemail, and the second is the number you forward missed calls to.
The first one is very easy to find, it's posted all over when you log in.
The second one, however, is buried so deep in it took forever for me to find.
Once I forwarded to the correct number, all works great.
PS, Thanks Doug for your help.
Would someone be able to do a step by step for me?
I have tried absolutely everything.
SnoStorm said:
Would someone be able to do a step by step for me?
I have tried absolutely everything.
Click to expand...
Click to collapse
Just to fix your Google voicemail?
Make sure when you login to get the phone number you need to dial in phone to activate google voice that you are logged into Google Voice via your PC web browser. It's in settings.
google.com/voice
click the gear in the upper right hand corner. Middle of the screen there's either "activate voicemail" or "deactivate voicemail" You can click that to toggle between the clear all forwarding (*73) and whatever number your phone needs to activate voicemail. THAT is the only number you should dial on your phone to activate it.
Sent from my Nexus 6 using Tapatalk
Anyone else having issues with their Verizon Voicemail on the 5X? Whenever I get a voicemail, instead of the regular notification that I have a new voicemail, I'm getting a text message with a bunch of gibberish, like this:
Code:
//VZWVVM:SYNC:ev=NM;id=4;c=1;t=v;s=xxxxxx;dt=27/10/2015 09:30 -0500;l=7;dev_t=5
Of course I just got off the phone with Verizon level 2 technical support and they told me that its my phone and it isn't compatible with the way their voicemails are handled in their system, which is just their way of passing blame to someone else.
Anyway, I'm still able to receive and check my voicemails, I just don't get the proper notifications anymore, just a text message with gibberish. I've tried the default google messenger and also Textra, and both do the same thing (thinking maybe it was my SMS app).
I also don't have visual voicemail, and told the verizon rep i just want basic voicemail, and they told me their free voicemail is some sort of basic visual voicemail now, which I think is part of the problem.
Any suggestions, or can anyone verify their voicemail notification icon is working correctly??
Jexx11 said:
Anyone else having issues with their Verizon Voicemail on the 5X? Whenever I get a voicemail, instead of the regular notification that I have a new voicemail, I'm getting a text message with a bunch of gibberish, like this:
Code:
//VZWVVM:SYNC:ev=NM;id=4;c=1;t=v;s=xxxxxx;dt=27/10/2015 09:30 -0500;l=7;dev_t=5
Of course I just got off the phone with Verizon level 2 technical support and they told me that its my phone and it isn't compatible with the way their voicemails are handled in their system, which is just their way of passing blame to someone else.
Anyway, I'm still able to receive and check my voicemails, I just don't get the proper notifications anymore, just a text message with gibberish. I've tried the default google messenger and also Textra, and both do the same thing (thinking maybe it was my SMS app).
I also don't have visual voicemail, and told the verizon rep i just want basic voicemail, and they told me their free voicemail is some sort of basic visual voicemail now, which I think is part of the problem.
Any suggestions, or can anyone verify their voicemail notification icon is working correctly??
Click to expand...
Click to collapse
Same issue when setting up my sister's 5X. I had the issue initially when getting my Nexus 6 on Verizon very early. There will be an updated verizon visual voicemail app for nexus phones on Verizon in the future just as Motorola came out with one for the Nexus 6 IMO. There was one for the Samsung Galaxy Nexus on Verizon as well back in the day. Until then, your best bet is to use Google voice to handle Voicemail. Works really well once you have it set up. If you dont use your google voice number for anything else; set it to do not disturb in the settings on your desktop so that it goes right to voicemail once your Verizon line is not picked up.....
elreydenj said:
Same issue when setting up my sister's 5X. I had the issue initially when getting my Nexus 6 on Verizon very early. There will be an updated verizon visual voicemail app for nexus phones on Verizon in the future just as Motorola came out with one for the Nexus 6 IMO. There was one for the Samsung Galaxy Nexus on Verizon as well back in the day. Until then, your best bet is to use Google voice to handle Voicemail. Works really well once you have it set up. If you dont use your google voice number for anything else; set it to do not disturb in the settings on your desktop so that it goes right to voicemail once your Verizon line is not picked up.....
Click to expand...
Click to collapse
Thank you for this information, I will definitely give it a try for a workaround. Do I also need to install the Google Voice app on my phone for this to work?
Jexx11 said:
Thank you for this information, I will definitely give it a try for a workaround. Do I also need to install the Google Voice app on my phone for this to work?
Click to expand...
Click to collapse
No, you will not need the google voice app. You will need to access settings in google voice on your desktop. You can create a greeting through there and set the google voice line to do not disturb if you are not going to utilize it for normal calls. You will need to utilize hangouts to access the voice mails. They will come as texts and you can also listen to them through the hangouts app. Works really well in my opinion.
elreydenj said:
No, you will not need the google voice app. You will need to access settings in google voice on your desktop. You can create a greeting through there and set the google voice line to do not disturb if you are not going to utilize it for normal calls. You will need to utilize hangouts to access the voice mails. They will come as texts and you can also listen to them through the hangouts app. Works really well in my opinion.
Click to expand...
Click to collapse
Ah yes I remember I played around with Hangouts and Voicemail back when the Hangouts Dialer was first released, I remember now that I had the option of listening to voicemails through Hangouts.
I think I have it all set up now, just have to find another phone to call my number and test it out lol.
Thanks again for the help!
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
This is the same issue CM users have had on Verizon with their visual voicemail.
wpbear said:
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
This is the same issue CM users have had on Verizon with their visual voicemail.
Click to expand...
Click to collapse
I was told that would work as well when on the phone with Verizon.....
Just did a test on my 5x (Verizon) and it went into my VM and after I left a test message and hang up, it gave me the notification icon and sound. I never had visual VM before, so I don't know if that is the reason. Otherwise, working fine for me.
GertBFrobe said:
Just did a test on my 5x (Verizon) and it went into my VM and after I left a test message and hang up, it gave me the notification icon and sound. I never had visual VM before, so I don't know if that is the reason. Otherwise, working fine for me.
Click to expand...
Click to collapse
That is correct. However, did you make sure you have advanced calling activated on your account so that you can do data over voice..... Voice over LTE? Call in and activate it with Verizon if you dont. Sometimes with the activation of that , it automatically enters you into basic visual voicemail which can then be a problem.
elreydenj said:
That is correct. However, did you make sure you have advanced calling activated on your account so that you can do data over voice..... Voice over LTE? Call in and activate it with Verizon if you dont. Sometimes with the activation of that , it automatically enters you into basic visual voicemail which can then be a problem.
Click to expand...
Click to collapse
This must be what happened with me, I activated advanced calling and I'm guessing that triggered basic visual voicemail which is the problem.
And the tech I talked to told me there was no way to remove basic free visual voicemail and go back to standard voicemail. Maybe she is wrong, I'm not sure, but either way I'm content with using Google Voice for now.
Sent from my Nexus 5X using XDA Free mobile app
Isn't there a second file for Verizon services?
Sent from my Nexus 5X using Tapatalk
wpbear said:
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
Click to expand...
Click to collapse
Yes, do this, for now anyway, until Visual Voicemail catches up with M. I still have Advanced Calling enabled, as well as HD calling, so VoLTE should work. With the Visual Voicemail removed (by VZW via chat in my case), I just get the old school simple voicemail notification on the status bar and dial *86 to retrieve.
Verizon Wireless Fixed my Issue
I had this issue since I got my Nexus 5X 2 months ago, and Verizon Wireless just fixed it over the phone and now it works fine. I don't use visual voicemail or anything fancy, although I used to use Google Voice up until a year ago.
He basically reinitialized the voicemail, so I had to set it up again from scratch, re-recording my outgoing message etc.
I should also mention my texts didn't work sometimes either... some MMS messages would just say "Downloading" and never download, and this happened often on my old Droid Maxx HD. The workaround was to disable wireless and wait for it to download over the data connection. Anyway this started happening on my new Nexus 5X also, but they reprovisioned the phone and fixed that also. :victory:
You can turn this off yourself from the My Verizon app or the website. No need to call Verizon. It's listed under "manage features".
jackdubl said:
You can turn this off yourself from the My Verizon app or the website. No need to call Verizon. It's listed under "manage features".
Click to expand...
Click to collapse
Just did this and it worked flawlessly. Thank you sir.