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Experience ordering my galaxy nexus from mobilecityonline.com
Im sure with the many websites selling the nexus their are people who wondering where to buy from and hopefully this will help.
I had signed up for email alerts on the stock for the galaxy nexus. When I first checked they were expecting an ETA of Nov 23 2011(which I believe was the day before thanksgiving). It wasn't bad at all so I decided to check the place out. November 22 comes along and I get an email from MCO stating that the phone is in stock. I had pre ordered it. So once I authorized the payment I had To verify my card and ID. This was the biggest "hassle" of the entire process but I also understand that the phone is a $750 and they want to prevent fraud. I couldn't FAX my information on the day stock came in so I had to wait until the day after thanksgiving. Once I faxed my information, I called and they had to verify with the store manager (they base their store in NYC). Weekend goes by then Monday comes along. I get an email that they have shipped my phone. I receive my phone on Tuesday and I couldnt have been more excited. All in all the customer service was great. They answered all their calls in a timely manner and they always called back. I will deft purchase at MCO again.
Sent from my Galaxy Nexus using XDA App
I live close to their store, and agree... they're a top notch shop. Have bought many phones and accessories from them and never a problem.
Damn, could have just jumped on the subway and bought there. Its OK negri was great to deal with.
Sent from my Galaxy Nexus using Tapatalk
So I recently decided, in an effort to save money on my cell bill, to switch from a CDMA Nexus over to a GSM model. I was searching and searching and my wife had one rule. We can't afford to buy a new phone until yours is sold. So I sold it on Swappa, went to a dying Dinc and ordered a GSM Galaxy Nexus the same night.
The seller is super awesome and shipped it right away. Its a mint play store model with cases and batteries. Unfortunately it was shipped through USPS....... And they 'appear' to have lost it.
It was shipped from Cali on the 6th, ETA was the 8th. Tracking shows it in Tampa on Friday night. All excited I cancel plans to get the shipment when it gets here... It doesn't come. I figure its OK, its the post office... I check Monday afternoon and my shipment is back in Cali. So now the tracking shows CA>FL>CA. I call last night, assure me they will get on it and call me today... No calls, no tracking updates since Sunday night.....
I'm calling the consumer affairs number tomorrow and seeing what's going on, I think its lost, gone forever.... Unfortunately I thought the package was insured.. I thought everyone did it for how cheap it is, but it isn't... Sadly if they lost it I don't think they or Paypal will be able to assist..
This isn't a thread to bash in anyway a fellow member, the seller is really cool and even before it went missing we were shooting emails about his new N4 and such. This is just a word to the wise..
1: Don't use USPS
2:Insure all items... Its dirt cheap, for me to insure 250 through UPS it was 2 candy bars.
Hopefully the situation has a good resolution... I have a bleak outlook though considering it hasn't been tracked since Sunday night
Sent from my Nexus 7 using Tapatalk HD
Dang that sucks man. Hopefully everything works out for u. I had the same issue with an oil pressure gauge I ordered for my race car and USPS lost it. They said it was delivered and I never received it. I had to buy another one. They suck when it comes to shipping.
Sent from my Galaxy Nexus using xda premium
Good luck man.
-Brought to you by Marino's Nexus 7-
Do you know what type of USPS service was used? If it went Priority Mail, I think it gets $500 insurance automatically. Might be worth looking into. Bummer either way though.
Sent from my Galaxy Nexus using xda premium
USPS does suck! Had a package that came up "out for delivery" last Wednesday. 6 days later nothing and no further online tracking info. After spending 30 min at the post office they "found" my package. Bastards! Sorry to hear OP.
good day.
What is the exact saying on the tracking. I had a package being missent, but eventually returned to my address. So maybe the buyer will receive it back. Don't lose hope yet.
Always insure with signature confirmation and label it as fragile. The signature confirmation is used as tracking.
Sent from my Galaxy Nexus
yeah, give it about a week and it may still show up.
I have had things missing, delivered to wrong house, etc and they show up a couple days later.
As long as it's not broken, thats a whole other mess and I lost on both accounts in this case.
Good luck.
I hate USPS, I ordered shifter bushings for my car awhile ago and was anxiously awaiting it so I could install my new shifter. USPS showed it was delivered to my house in the afternoon, but I was home at that time and what do ya know, no package. They searched and searched and never found it. Luckily the company I purchased from was extremely helpful and resent my order via UPS. It was only a $20 part, but still frustrating. Oh, and my mom ordered two separate things in the same month, and USPS lost those as well.
Basically, USPS sucks, I hope it turns up somewhere.
Sent from my Nexus 7 using Tapatalk 2
Well it had a good ending... They lost it and somehow it got sent back near where it shipped from. They sent it back to me and it arrived this morning..
Priority mail does NOT have any insurance, I checked..
Enjoying my GSM Nexus
Sent from my Nexus 7 using Tapatalk HD
Enjoy the phone.
Its awesome!
Sent from my Galaxy Nexus using xda premium
Glad to hear the happy ending! USPS has been solid for me. "Lost" mail usually means it was delivered to the wrong address (packages don't just "disappear" in real life ), but most people are cool and return the mail so it gets to the rightful recipient. Lost phones on the other hand.... some people are just damned thieves.
Here is my story hopefully this makes its rounds on the internet. No company should EVER treat its customers this way...
I attempted to cancel my order using the cancel button on my order page and was told that I needed to contact the Google Play Help Center.
I called the Help Center and told the customer service representative that I wanted to cancel my order. The woman who answered the phone told me that she was unable to cancel my order as it had already been processed - even though the watches are not scheduled to leave the warehouse until 9/19. I asked to speak to her supervisor.
The customer service supervisor got on the phone and told me that they could not cancel my order as it had already been processed and the order was sent to the warehouse. I reminded him that my order was not even going to ship for another 7 days and therefore he should be able to cancel the order. He told me he was unable to do that. He told me I had to wait until the watches shipped, then refuse the package and AFTER they receive it back, I would be credited the $512. He also informed me that once it left Google, it could take 10 days for me to receive it, refuse it, and then another 10 days to send it back. That is a total of 27 days. I asked to speak to his supervisor and he refused. I asked for his name and at first, he did not want to give it to me. When I pressed him, he told me "David". I asked for his last name and he refused. I asked for an employee number or some other identifier that I could use when writing a letter. He again refused to give me anything. He told me my only option was to wait and refuse the package. He told me that the "leaves the warehouse" date on my order was a "no later than date" and that it could leave sooner. I asked him to tell me exactly what day my order was scheduled to ship - since it had already been processed and sent to the warehouse. David told me that he couldn't give me that information because "IT WAS BACKORDERED"! THEY DID NOT HAVE THE WATCH IN STOCK! They couldn't cancel an order on a watch they didn't physically have-I had to wait until they received a shipment, processed it, shipped it to me, and then refuse it and return it!! I told him that this was absolutely ridiculous and I wanted to speak to his supervisor. He told me he "just remembered" he could cancel an order if it wasn't in stock and he put me on hold. When he came back he told me he would transfer me to shipping and returns and Cassandra would help me. He transferred the call and told me she would be able to help me.
Cassandra told me that she was unable to cancel my order and that I would have to wait for it to arrive, refuse shipment, and allow it to be sent back. I told her that was unacceptable and I wanted to speak to her supervisor, she refused. She then informed me that I had ONE HOUR after placing my order in which to cancel it! ONE HOUR! I told her that was ridiculous and she told me that was their policy. I asked her why there is a cancel button attached to my order if I am not able to cancel it after one hour. She told me she couldn't answer that. I again told her that I should be able to cancel the order when the item is backordered. She told me she didn't know if the watches were backordered and so I asked her to transfer me to the warehouse where I could speak to someone who knew the current stock status. She told me that they don't have a phone in the warehouse!!!! I again asked for her supervisor and she refused. She said "I will pass on your feedback when we discuss customer feedback issues." I said that was unacceptable and she asked if she could help me with anything else. I told her she hasn't helped me at all. She said: "I'll pass on your feedback". End of conversation.
Wow! I didn't expect that from Google Play costumerservice! Like you said that's just ridiculous!! They should easily canceled it
Skickat från min LG-D802 med Tapatalk 4
Just went through the same damn thing....
It clearly says on their website that you can cancel as long as it hasnt shipped.
This is complete BULL****! Outright customer deception.
I had a terrible experience purchasing the first nexus 7 from google play. My unit was defective and getting a hold of someone was impossible. They had the balls to remove their contact phone number when tons of people started having issues with their devices and orders. Luckily some websites made a screenshot of their support page that still had their phone number listed. Even with the phone number I was not really being helped. Lots of run arounds and "I can't do that". That experience has left an extremely bitter taste in my mouth from ever ordering any kind of hardware from google play. I think they have gotten better since then but I have no interest in testing that out first hand.
really wow screw them see if you can file a chargeback or something
You got a bad CS rep and manager. Did you try calling back and another time? Every company has it's bad apples.
Sent from my LG-D851 using Tapatalk
I was able to simply go to my google play account and cancel the order.
"Cancel or change your order. Please note that changes may not be possible after the first hour."
You get than in their email from google right away.
Dispute the charge with your credit card company.
nazforex said:
Dispute the charge with your credit card company.
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^^ THIS!! Call your Bank or Credit company and explain to them that you have not receive the item, it is out of stock for an undetermined amount of time, and that they will not Cancel/refund you. Your Bank/Credit company will handle it from there. Once you Get your Money Refunded from your Bank/Credit company then File a Complaint with BBB and send an email to every Google Play's CS email you can find online with your BBB complaint/file number and story about "David". Mention that you would like them to contact you ASAP and watch the magic happen after that!
AmirAli44 said:
Wow! I didn't expect that from Google Play costumerservice! Like you said that's just ridiculous!! They should easily canceled it
Skickat från min LG-D802 med Tapatalk 4
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Sounds about status quo for Google. That particular NSA front is pretty bad at customer service.
Thank you, I won't buy any hardware from Google play after reading this!
I remember my Nexus 4 being delayed on the google play store...and then when it actually shipped I paid for the 2 day shipping but it took 4 business days to arrive. I contacted google support to at least get a shipping refund or credit, but they offered nothing except for an apology. Wouldn't use them again!
I ordered the G watch on release but canceled it within 10 minutes and had no problem.
All of you that say you'll never buy from the play store again must not use nexus devices.
Thanks God I have chosen Amazon to pre-order the EU version.
They are light-years forward when we talk about customer service!
Looks like my order shipped last night 2:30am eastern time!
Sent from my HTC One using Tapatalk
NaterTots said:
I ordered the G watch on release but canceled it within 10 minutes and had no problem.
All of you that say you'll never buy from the play store again must not use nexus devices.
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Oh shoot, I forgot about the Nexus!
I haven't bought one yet, but I've been thinking about it.
Cr4z33 said:
Thanks God I have chosen Amazon to pre-order the EU version.
They are light-years forward when we talk about customer service!
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One question to the mods... what happened to the last part of my post??
What was wrong with
And btw shame on you Google!
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??
Sent from my Samsung Galaxy Tab Pro 10.1
Cr4z33 said:
One question to the mods... what happened to the last part of my post??
What was wrong with
??
Sent from my Samsung Galaxy Tab Pro 10.1
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I don't think anybody would have deleted "Shame on Google"...
Damm
I just got a call from Samsung 20 minutes ago.
They are delivering a replacement unit to my work address on Monday 12 September and I will have to give in my old unit at the same time. They will suggest a back up app in an email which I haven't received as yet. They of course advised me not to use the phone in the interim.
For information I was one of the lucky 1,000 first pre-orders in the UK.
Will post the email when I receive it.
Wow! I cancelled my O2 pre order today via Carphone Warehouse because their date is stated as October 21st and it was the only way I could get my Early Cancellation fee refunded.
KaidM said:
I just got a call from Samsung 20 minutes ago.
They are delivering a replacement unit to my work address on Monday 12 September and I will have to give in my old unit at the same time. They will suggest a back up app in an email which I haven't received as yet. They of course advised me not to use the phone in the interim.
For information I was one of the lucky 1,000 first pre-orders in the UK.
Will post the email when I receive it.
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That's encouraging, did they mention any gesture of goodwill or compo??
.
Sent from my SM-N930F using Tapatalk
12th Sept?! Thats quick!
Surprised this doesn't have a ton of replies? Guess people only like bad news, like oooh yeah my note went boom, I'm scared to charge my phone, yeah me too.
Guys, this is promising news?!!
Well this has annoyed me. Mine is the 47th of the 1000 and I'm not getting mine until the 4th October!
Samsung emailed me to say that it's the service providers who will be doing the replacements and this will start from the 19th it will not be done directly from samsung themself.
Sent from my SM-N930F using XDA-Developers mobile app
---------- Post added at 08:13 AM ---------- Previous post was at 08:07 AM ----------
SteveyJack said:
Well this has annoyed me. Mine is the 47th of the 1000 and I'm not getting mine until the 4th October!
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How do you know what number you were?
Sent from my SM-N930F using XDA-Developers mobile app
skirocket said:
Samsung emailed me to say that it's the service providers who will be doing the replacements and this will start from the 19th it will not be done directly from samsung themself.
Sent from my SM-N930F using XDA-Developers mobile app
---------- Post added at 08:13 AM ---------- Previous post was at 08:07 AM ----------
How do you know what number you were?
Sent from my SM-N930F using XDA-Developers mobile app
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I got a little card in the box that said it's one of the first to be shipped and number 0047 of 1000.
I also got the card. I'm number 479 off 1000. Samsung have taken all my details via telephone and email. Awaiting call from them regarding swap over. I'll update here as soon as I've received something or other...
Mine was for CPW and I registered with Samsung for a replacement. Got this email yesterday :-
THE GALAXY NOTE7 EXCHANGE PROGRAMME
You recently purchased a Galaxy Note7 and have probably heard about the reported battery cell issue. We have since stopped sales and shipments of affected devices. But don't worry, your provider or operator will be in touch soon to exchange your device. In the meantime, you don't need to do anything. If you have any questions, please go online for more information, or contact the Samsung customer service team on 0330 7261000.
MORE INFORMATION
I received the same email indie. I called Samsung this morning to confirm what was going on. They told me to call CPW. Spoke to CPW and they bounced me around to various people. I have now sent an email to them requesting clarification on exactly who is dealing with this issue (CPW or Samsung) and when I can expect some information from them.
I stated that I expect a replacement official Samsung screen protector from them as I cannot (as suggested by Samsung when I spoke to them on Saturday) peel it of and re-use it...
insom81 said:
I received the same email indie. I called Samsung this morning to confirm what was going on. They told me to call CPW. Spoke to CPW and they bounced me around to various people. I have now sent an email to them requesting clarification on exactly who is dealing with this issue (CPW or Samsung) and when I can expect some information from them.
I stated that I expect a replacement official Samsung screen protector from them as I cannot (as suggested by Samsung when I spoke to them on Saturday) peel it of and re-use it...
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Im at the point of returning it to CPW under the 14day warranty. Looks like neither of them want to deal with it. Its a mess.
insom81 said:
I received the same email indie. I called Samsung this morning to confirm what was going on. They told me to call CPW. Spoke to CPW and they bounced me around to various people. I have now sent an email to them requesting clarification on exactly who is dealing with this issue (CPW or Samsung) and when I can expect some information from them.
I stated that I expect a replacement official Samsung screen protector from them as I cannot (as suggested by Samsung when I spoke to them on Saturday) peel it of and re-use it...
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See the uk thread !
Samsung emails says CPW will exchange, CPW bounce you back to Samsung via an automated message then samsung confirmed they'd be doing it.
I was first 1000 with CPW but have no exchange date yet. 12th is promising though.
Shame we can't kept to one thread instead having lots of info all over xda!
Wtf.. I was around the 500th but I've only got 2 emails from Samsung none of which are asking for my details.. How do I sign up for the recall...
.... Ring them
Sent from my SM-N920C using Tapatalk
Yeah definitely call them. I also tried calling cpw who have an automated message to contact samsung I called samsung and they took my details and said I will be contacted and that replacements start from the 19th
Sent from my SM-N930F using XDA-Developers mobile app
skirocket said:
Yeah definitely call them. I also tried calling cpw who have an automated message to contact samsung I called samsung and they took my details and said I will be contacted and that replacements start from the 19th
Sent from my SM-N930F using XDA-Developers mobile app
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Samsung aren't dealing with CPW phones. You have to go through CPW for an exchange.
Sent from my SM-N930F using Tapatalk
B3501 said:
Samsung aren't dealing with CPW phones. You have to go through CPW for an exchange.
Sent from my SM-N930F using Tapatalk
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this is confirmed. Even though I logged it with samsung and even though just this morning one of their gimps said samsung will exchange, this afternoon they said its CPW and this is confirmed now by CPW.
CPW said return phone and a new one will be sent upon receipt from Samdung.
I've just rung the number 01628 402031 as advised by the Samsung Shop support team and booked my phone swap via Courier for the 3rd of October.
Not sure if I've got the wrong end of the stick, but they've advised not to send any gifts or accessories back - Fair enough, I didn't expect to have to send the Gear VR or Case back, but the lady on the phone also advised not to send back the charger or anything else that comes in the box, just the phone (and its box)?
Has anyone else received these, or different instructions regarding the collection?
Qwertywasd said:
I've just rung the number 01628 402031 as advised by the Samsung Shop support team and booked my phone swap via Courier for the 3rd of October.
Not sure if I've got the wrong end of the stick, but they've advised not to send any gifts or accessories back - Fair enough, I didn't expect to have to send the Gear VR or Case back, but the lady on the phone also advised not to send back the charger or anything else that comes in the box, just the phone (and its box)?
Has anyone else received these, or different instructions regarding the collection?
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its different each time you ring!!!
So, I place my order on the 4th for Pixel XL 128g in black using Google financing option. Order was successful, so I thought. Never got a confirmation email or anything. After submitting the page landed on order history with "Canceled" in the header. Login to sysnchrony and all my available credit is gone and there is a pending payment for the amount of the whole order. Fast fw to today, still same pending amount..a rep at google finance tell me that it shows approved and I should contact google store to get shipment info and what not.
Google store has no history of my order and keep insisting I used the wrong email to place the order haha wtf ever. They can't find any damn trace of it. No trace of it in my order history either. So guess I'm not getting the Pixel!!
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
92slammer said:
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
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Were you able to reorder? Even if I ever get to reorder looks like they are out of stock for XL anyways.
Not with Google finance. I went ahead and just put it on my credit card. I tried Google finance again yesterday and it was declined because of the pending charge.
Gotcha. I'm going do the same once the XL is back to stock.
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
mrwicked said:
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
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same here
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
hutzdani said:
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
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I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
mrwicked said:
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
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Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
hutzdani said:
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
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Well that's good to hear. Hope the XL 128 comes back in stock soon so I can reorder.
Sent from my 2PS64 using Tapatalk
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
Can you please post the link to order thanks
fineazbro said:
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
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Return it go a few days without a phone.
I was a victim of this as well. I called and was told that if I were to cancel my new XL 128gb pre-order and reorder with the promo code, I would have to wait likely another month before I receive the phone. I decided against it, but the rep was cool and added a ton of notes to my account so when I activate it, ill get some sort of credit towards my Fi account to compensate. He also confirmed that my device would def ship on the 21st.
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
sick_DMP said:
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
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Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
sitnlow4life said:
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
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yeah, i havent had any response at all. And I have sent multiple emails w/screenshots of my acct information showing the purchase of the "Google Devices" in my acct balance history. It even has my monthly payment to project Fi right above that so called "declined purchase" . So they somehow can automatically take payment for my Fi service, send me my Nexus 6P and my Fi sim cards not to mention my Google cardboard etc.... several things have been purchased through the same acct with NO issues, now all the sudden Im having a bunch of problems... be serious Google....