Related
Sprint Official Update 6/26 on there page
http://community.sprint.com/baw/com...6/19/samsung-galaxy-s-iii-availability-update
They also tweeted they are shipping them today
https://twitter.com/#!/sprint/
heres a ups live flight tracker
http://flightaware.com/live/fleet/UPS about 12 flights just left louisville
This thread is for people to notify each other of the current status on Sprints 32gb model and any updates they get..... Lets go!
2 Quick updates i received.. they are replies from my email to a couple department heads at sprint. one from yesterday one from today.
TODAY 6/26
Mr. L*******,
I wanted to let you know that we have commenced shipping of the Samsung Galaxy S III 32Gb pre-orders. The package should arrive no later than Thursday 6/28. I’ll monitor the progress of your order to ensure there are no further delays. Thank you again for your patience.
Robert L***
YESTERDAYS 6/25
Mr. L*******,
Quick follow-up on your conversation with Todd Muscari this weekend. Unfortunately I have no further update on delivery of your handset. We continue to work with Samsung to secure sufficient inventory to cover all our 32 Gb Galaxy S III orders and still anticipate getting shipments out later this week. I will inform you of any changes as soon as information becomes available. Thank you for your patience.
Robert L***
Sprint Admin's Update 6/26 http://community.sprint.com/baw/com...6/19/samsung-galaxy-s-iii-availability-update
I'm sure once everyone who ordered the 16 GB gets theirs the 32GB people will take over the preorder thread.
Latest update from sprint
http://community.sprint.com/baw/com...6/19/samsung-galaxy-s-iii-availability-update
"We hope to begin shipping pre-orders for the 32GB version next week as we receive inventory."
So I guess they dont even have them in stock yet...
July 12th and not a day sooner
aznmode said:
Latest update from sprint
http://community.sprint.com/baw/com...6/19/samsung-galaxy-s-iii-availability-update
"We hope to begin shipping pre-orders for the 32GB version next week as we receive inventory."
So I guess they dont even have them in stock yet...
Click to expand...
Click to collapse
That was yesterday, nothings changed. I still find it hard to imagine they have no 32gb's. And if they do, they should be sending them out in the order they were ordered.
i feel dirty and violated .......
Missed the pre-order window due to lack of funds. Now, I have $600 on hand but can't preorder the damn phone. Looking forward when they open the 32GB orders back up!
I really hope this backorder wont get backed up till July when the apple injunction trial might take place and risk another hold in custom.
I almost bought the 16g and atvtheblast minute changed my mind. I am leaving for vacation and really wanted bathe S3 and better camera to take with me. If I knew that it would have been a later delivery date I would have ordered the 16g. Feel bad I paid more and got less.
fatboypup said:
i feel dirty and violated .......
Click to expand...
Click to collapse
That's funny
Sent from my PG86100 using XDA
inmnbob said:
I almost bought the 16g and atvtheblast minute changed my mind. I am leaving for vacation and really wanted bathe S3 and better camera to take with me. If I knew that it would have been a later delivery date I would have ordered the 16g. Feel bad I paid more and got less.
Click to expand...
Click to collapse
I feel ya man. I actually ordered a 16 and two days later switched to 32.
Sent from my PG86100 using Tapatalk 2
32GB Disappointment
I am disappointed that I wont get my 32GB Pebble Blue this week, but in the end it's only a phone and my Evo Shift still works. I hope that Sprint will agree to waive the activation fee and upgrade the shipping to overnight when it is available. If they do that I'll be ok.
aznmode said:
I really hope this backorder wont get backed up till July when the apple injunction trial might take place and risk another hold in custom.
Click to expand...
Click to collapse
Don't even say that!
Sent from my PC36100 using xda premium
At least we know that, until next Monday, we don't have to stalk the myorder site, hitting F5 every couple of minutes, to see if our order has been filled.
I'm sure glad I'm not Sprint Customer Support this month.
I got this email an hour or so ago but ive been busy
Thanks again for pre-ordering the new Samsung Galaxy S III from Sprint.
Due to overwhelming demand for Galaxy S III worldwide, Samsung has informed us they will not be able to deliver enough inventory for Sprint to fulfill pre-orders on June 21. We are working closely with Samsung on a delivery schedule and hope to begin shipping pre-orders for the 32GB version next week as we receive inventory. We apologize for any inconvenience. To check the status of your pre-order, please visit sprint.com/myorder.
Sprint will maintain the promise for the pre-order customers that they will be among the first to receive their Samsung Galaxy S III phones. To access the latest news and device information, visit our Sprint Community where we will provide updates as soon as they are available.
This is an account service related email.
To contact Sprint Nextel, write to: Office of Privacy - Legal Department, Sprint Nextel, P.O. Box 4600, Reston, VA 20195.
View the Sprint Privacy Policy.
I gave up my place in line to somebody
Maybe one of you will be lucky enough to benefit. You are welcome.
I had a 32 GB on preorder, but decided to cancel it during this miscue on the vendor's delivery.
Most likely I will reorder someday, a little closer to the launch of the Sprint LTE network, unless some other news changes my mind.
fatboypup said:
I got this email an hour or so ago but ive been busy
Thanks again for pre-ordering the new Samsung Galaxy S III from Sprint.
Due to overwhelming demand for Galaxy S III worldwide, Samsung has informed us they will not be able to deliver enough inventory for Sprint to fulfill pre-orders on June 21. We are working closely with Samsung on a delivery schedule and hope to begin shipping pre-orders for the 32GB version next week as we receive inventory. We apologize for any inconvenience. To check the status of your pre-order, please visit sprint.com/myorder.
Sprint will maintain the promise for the pre-order customers that they will be among the first to receive their Samsung Galaxy S III phones. To access the latest news and device information, visit our Sprint Community where we will provide updates as soon as they are available.
This is an account service related email.
To contact Sprint Nextel, write to: Office of Privacy - Legal Department, Sprint Nextel, P.O. Box 4600, Reston, VA 20195.
View the Sprint Privacy Policy.
Click to expand...
Click to collapse
I got the same email..... then I chatted with Jessica and expressed my disappointment.... then I told her she was a lying whore
Sent from my Transformer Prime TF201 using xda premium
fatboypup said:
I got this email an hour or so ago but ive been busy
Thanks again for pre-ordering the new Samsung Galaxy S III from Sprint.
Due to overwhelming demand for Galaxy S III worldwide, Samsung has informed us they will not be able to deliver enough inventory for Sprint to fulfill pre-orders on June 21. We are working closely with Samsung on a delivery schedule and hope to begin shipping pre-orders for the 32GB version next week as we receive inventory. We apologize for any inconvenience. To check the status of your pre-order, please visit sprint.com/myorder.
Sprint will maintain the promise for the pre-order customers that they will be among the first to receive their Samsung Galaxy S III phones. To access the latest news and device information, visit our Sprint Community where we will provide updates as soon as they are available.
This is an account service related email.
To contact Sprint Nextel, write to: Office of Privacy - Legal Department, Sprint Nextel, P.O. Box 4600, Reston, VA 20195.
View the Sprint Privacy Policy.
Click to expand...
Click to collapse
I got the same e-mail I hope I get my phone Ni later than next week!!!
Sent from my PG86100 using XDA
Update:
I still don't have my SGS3.
Sent from my Nexus S 4G using Tapatalk 2
So I recently decided, in an effort to save money on my cell bill, to switch from a CDMA Nexus over to a GSM model. I was searching and searching and my wife had one rule. We can't afford to buy a new phone until yours is sold. So I sold it on Swappa, went to a dying Dinc and ordered a GSM Galaxy Nexus the same night.
The seller is super awesome and shipped it right away. Its a mint play store model with cases and batteries. Unfortunately it was shipped through USPS....... And they 'appear' to have lost it.
It was shipped from Cali on the 6th, ETA was the 8th. Tracking shows it in Tampa on Friday night. All excited I cancel plans to get the shipment when it gets here... It doesn't come. I figure its OK, its the post office... I check Monday afternoon and my shipment is back in Cali. So now the tracking shows CA>FL>CA. I call last night, assure me they will get on it and call me today... No calls, no tracking updates since Sunday night.....
I'm calling the consumer affairs number tomorrow and seeing what's going on, I think its lost, gone forever.... Unfortunately I thought the package was insured.. I thought everyone did it for how cheap it is, but it isn't... Sadly if they lost it I don't think they or Paypal will be able to assist..
This isn't a thread to bash in anyway a fellow member, the seller is really cool and even before it went missing we were shooting emails about his new N4 and such. This is just a word to the wise..
1: Don't use USPS
2:Insure all items... Its dirt cheap, for me to insure 250 through UPS it was 2 candy bars.
Hopefully the situation has a good resolution... I have a bleak outlook though considering it hasn't been tracked since Sunday night
Sent from my Nexus 7 using Tapatalk HD
Dang that sucks man. Hopefully everything works out for u. I had the same issue with an oil pressure gauge I ordered for my race car and USPS lost it. They said it was delivered and I never received it. I had to buy another one. They suck when it comes to shipping.
Sent from my Galaxy Nexus using xda premium
Good luck man.
-Brought to you by Marino's Nexus 7-
Do you know what type of USPS service was used? If it went Priority Mail, I think it gets $500 insurance automatically. Might be worth looking into. Bummer either way though.
Sent from my Galaxy Nexus using xda premium
USPS does suck! Had a package that came up "out for delivery" last Wednesday. 6 days later nothing and no further online tracking info. After spending 30 min at the post office they "found" my package. Bastards! Sorry to hear OP.
good day.
What is the exact saying on the tracking. I had a package being missent, but eventually returned to my address. So maybe the buyer will receive it back. Don't lose hope yet.
Always insure with signature confirmation and label it as fragile. The signature confirmation is used as tracking.
Sent from my Galaxy Nexus
yeah, give it about a week and it may still show up.
I have had things missing, delivered to wrong house, etc and they show up a couple days later.
As long as it's not broken, thats a whole other mess and I lost on both accounts in this case.
Good luck.
I hate USPS, I ordered shifter bushings for my car awhile ago and was anxiously awaiting it so I could install my new shifter. USPS showed it was delivered to my house in the afternoon, but I was home at that time and what do ya know, no package. They searched and searched and never found it. Luckily the company I purchased from was extremely helpful and resent my order via UPS. It was only a $20 part, but still frustrating. Oh, and my mom ordered two separate things in the same month, and USPS lost those as well.
Basically, USPS sucks, I hope it turns up somewhere.
Sent from my Nexus 7 using Tapatalk 2
Well it had a good ending... They lost it and somehow it got sent back near where it shipped from. They sent it back to me and it arrived this morning..
Priority mail does NOT have any insurance, I checked..
Enjoying my GSM Nexus
Sent from my Nexus 7 using Tapatalk HD
Enjoy the phone.
Its awesome!
Sent from my Galaxy Nexus using xda premium
Glad to hear the happy ending! USPS has been solid for me. "Lost" mail usually means it was delivered to the wrong address (packages don't just "disappear" in real life ), but most people are cool and return the mail so it gets to the rightful recipient. Lost phones on the other hand.... some people are just damned thieves.
Samsung had said it may have replacements as early as this week.
That is true. Just got off phone with Verizon this morning they stated new note 7 will be in stock next week
androidman0225 said:
That is true. Just got off phone with Verizon this morning they stated new note 7 will be in stock next week
Click to expand...
Click to collapse
That's cool. Well another week of hoping everything is good lol.
I am sure there are note 7 already made from the atl factory. So those i assume will be the replacement this week if so.
Sent from my SM-N930V using Tapatalk
Per the discussion I had moments ago with a Verizon rep for their on-line store, September 17th is the expected date for new (non-exploding) Note 7 inventory.
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
UPDATE 03:02 PM: I just checked with the closest stores to me and no replacements have been received.
jefe1955 said:
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
Click to expand...
Click to collapse
Can you confirm? Just spoke with verizon and they said they had 0 shipments in for replacements.
ars0n said:
Can you confirm? Just spoke with verizon and they said they had 0 shipments in for replacements.
Click to expand...
Click to collapse
I can confirm that the Samsung rep was wrong. The 3 Verizon stores that I talked to have not gotten replacement units yet.
jefe1955 said:
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
UPDATE 03:02 PM: I just checked with the closest stores to me and no replacements have been received.
Click to expand...
Click to collapse
I called Samsung this morning and the woman I spoke to said that the new phones should begin shipping out the end of this week and that I should start calling Verizon around Wednesday of next week (9/14) to see if they are in stores yet.
Well I'll be in the Bahamas next week, so hopefully they have some Note 7's left for me to exchange when I get back lol
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
situman said:
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
Click to expand...
Click to collapse
It's Verizon, you can't expect too much
Each store acts like their own and their employees don't know anything Zzz
No new Note 7s anywhere in Midland/Odessa. Unknown when stock is coming in.
jenlovestattoos said:
I called Samsung this morning and the woman I spoke to said that the new phones should begin shipping out the end of this week and that I should start calling Verizon around Wednesday of next week (9/14) to see if they are in stores yet.
Click to expand...
Click to collapse
situman said:
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
Click to expand...
Click to collapse
Look guys, there has been no actual information from samsung in regard to this incident quite honestly its gonna be a minute they have to re-product a few million Note7's so them getting it done in a few weeks is fantastic but we all have to take into account with a production this fast
what other problems are going to pop up, also if the quality is going to be the same?
with that being said I manage a location and the reps are not misinformed there are not informed because none of our stores have been updated after us allowing them all to be returned damaged or not. now if the reps you are speaking with no professional enough (a bad apple) then ask to speak with another or the manager, we are all about our customer service.
Froztvolt said:
Look guys, there has been no actual information from samsung in regard to this incident quite honestly its gonna be a minute they have to re-product a few million Note7's so them getting it done in a few weeks is fantastic but we all have to take into account with a production this fast
what other problems are going to pop up, also if the quality is going to be the same?
with that being said I manage a location and the reps are not misinformed there are not informed because none of our stores have been updated after us allowing them all to be returned damaged or not. now if the reps you are speaking with no professional enough (a bad apple) then ask to speak with another or the manager, we are all about our customer service.
Click to expand...
Click to collapse
I talked to the manager at a VZW 3rd party retailer and that's pretty much what he said. There has been no official process handed down from Samsung, nor VZW, regarding the exchange of a Note 7 to a Note 7.
He said the only official process handed down is the waiver of re-stocking fees to the 30th and exchange to a S7 or S7 Edge.
Annoyed
To be absolutely clear - I would not expect them to have a new phone in my hands today - I do expect them to have figured out a plan before now, communicate the plan via the media and contacting their partners (aka Verizon) and their customers (aka you and me). I don't find it acceptable that I have to send them the phone back and then they will reimburse me and then I can purchase a phone. Their problem, make it easy for me to cope. Don't make it my problem.
I love my Note 7. I love the dumb stylus that I didn't want to like. But today, I am angry and I am not good at being angry.
Sorry, I needed to vent with folks who likely understand/empathize and frankly probably feel the same way. I will go back to being supportive and reasonable in a little bit.
Update from Samsung!
http://www.samsung.com/us/note7exchange/
coton said:
Update from Samsung!
http://www.samsung.com/us/note7exchange/
Click to expand...
Click to collapse
What is different?
Sent from my Pixel C using Tapatalk
So now that I got an email telling me to turn off the phone I went to the Verizon store. They had no loaner phones. The only thing they could do is let me get a new phone at full retail and waive the restocking fee.
I called Samsung. They took my information and said go back to the Verizon store in 24-48 hours. They should then have a loaner phone.
Sent from my SM-N930V using Tapatalk
Mr. Toad said:
So now that I got an email telling me to turn off the phone I went to the Verizon store. They had no loaner phones. The only thing they could do is let me get a new phone at full retail and waive the restocking fee.
I called Samsung. They took my information and said go back to the Verizon store in 24-48 hours. They should then have a loaner phone.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
I went to Verizon store today and they exchanged my Note 7 for a Samsung S7 Edge, but it is not a true exchange, I have until Sept. 30 to exchange again with no fee for the Note 7 when they arrive. If it should happen that the Note 7 replacements are delayed beyond Sept. 30, they will extend my exchange period until they arrive. The manager of the store gave me his card and cell number and wrote down the terms for me. He guaranteed me that I will get one of the Note 7's when they arrive, no matter how long it takes for their shipments to arrive.
coton said:
I went to Verizon store today and they exchanged my Note 7 for a Samsung S7 Edge, but it is not a true exchange, I have until Sept. 30 to exchange again with no fee for the Note 7 when they arrive. If it should happen that the Note 7 replacements are delayed beyond Sept. 30, they will extend my exchange period until they arrive. The manager of the store gave me his card and cell number and wrote down the terms for me. He guaranteed me that I will get one of the Note 7's when they arrive, no matter how long it takes for their shipments to arrive.
Click to expand...
Click to collapse
They offered that for me. My problem is I still have unlimited data. I use every loophole to stay in contract and still have my data at $29.99. I can't just return and re-buy at the store. I explained that to the manager. This was the best suggestion he had until the replacement arrives.
Sent from my XT1650 using Tapatalk
Let me put on record, that my Note 7 has been awesome, not a single problem, unlike other posts I've seen here and around the net, my battery life has been AMAZING! Like 3 1/2 hour convo on the phone last night and only suffered a 10% battery drain amazing, I have yet to see this phone go below 49% after a full days use (work and using it at home to watch videos and surf the net.)
UI has snagged here and there but quickly fixes itself and the battery hasn't even remotely gotten warm during charging (Charge all night at home on Samsung Fast Charger Wireless Stand and the few times I've charge at work for a few minutes, its been on the original non fast Samsung charge disc) and it hasn't gotten even warm with a chunk of Gear VR play (Decided to lay low on the VR play since the recall though lol) so needless to say, I'm loving the Note 7, its sad to see anyone else have a different experience.
With that being said, I don't want to push it, as far as I'm reading it seems there doesn't exactly have to be a warning sign for the battery to just go up in flames, and I guess if I don't have to I'm not gonna chance it happening. And when Samsung said within a week or 2 the replacements would be available I was all about holding on to it in the meantime, but it seems that the replacements aren't gonna be ready in that time frame. And I'd prefer not to burn my house down lol.
So my question is to anyone who had to exchange their Note 7 at Best Buy, I know we have to deal directly with whoever we purchased the Note 7 from and I'm sure I'm not the only one who grabbed mine at Best Buy on launch day.
Did they do an exchange and are they offering a "Loaner" phone?
According to AT&T whom I just spoke with, they stated that Best Buy SHOULD exchange my device and give a Loaner Phone like an S7 Edge or something to use in the meantime, and if they don't then I need to call AT&T on the phone and have the Best Buy employee speak directly to the AT&T rep ... sounds simple right? Well anyone who has ever dealt with BB knows they are usually hard to deal with, and I've read posts stating that some BB stores were pretending like they didn't even have a recall notice and denying the customers Note 7.
So i figured before I waste my time and come within inches of wanting to choke out a blue shirt from pure frustration, I'd see if anyone here has had success in exchanging their Note 7 for a LOANER phone, that when once the new Note 7 batch arrives we can swap back out?
Thanks for any help!
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
Itchiee said:
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
Click to expand...
Click to collapse
Yeah, I read that prior to posting, But AT&T assured me they will offer me a loaner, but again anyone who's dealt with BB knows that they run rogue and do their own thing, and AT&T has always been disconnected from how BB runs. But I'm in the same boat as far as just keeping it, I love the phone and just want to get a new certified one and move on to enjoying it for what it is, I'd do a loaner and have a new phone to play with if the process was gonna be smooth, but it NEVER is with BB. lol you said it perfect ... "doing battle with them" every time I deal with them i leave the store mentally and physically drained, and yet they keep getting me back in because of the damn pre-order promotions they always have ...
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
Itchiee said:
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
Click to expand...
Click to collapse
Agreed, I think a call ahead to BB is the first step. But even that is a 50/50 shot of BS lol.
But yeah, I am the same way, i don't like dealing with the mail if I don't have to. Packages get lost or kicked around or stolen or get held at a FedEx or UPS location over the weekend sometimes. So I just prefer to walk into a store and leave with the product in hand, and BB seems to really be the only place to do that outside dealing with the carrier stores, it just comes at a cost lol. But the same frustrations can be said for reps at the AT&T corporate stores. It's a no-win situation really.
But I've also read mixed reviews on BB about the whole recall process so far, some had no issues, some got no where, so I figured I'd ask for some advice ahead of time. Worst case scenario I'll just keep enjoying my Note 7 until the new stock comes in ... lol which isn't a bad option.
But again thanks for the help man, i appreciate it and I'll def post up how this venture plays out, maybe it'll help someone like me looking for answers.
At Best Buy there no loaner phone. The exchange to Edge or S7 is permanent and the full return might not be available anymore. What they want you to return will vary from store to store.
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
honestly, I wonder if us in the US will wind up getting replacements, because if Samsung isolates the batteries to the Exnyos models, they most certainly wont recall the US market Snapdragon ones.
SeanK_ said:
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
Click to expand...
Click to collapse
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk
SeanK_ said:
Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Exactly
I purchased my Note 7 from Best Buy on Aug. 19 via an AT&T Next trade-in of my Note 5. On Sep. 4, I returned the Note 7 to Best Buy under the recall. They coordinated with AT&T and then sent me over to a nearby AT&T store to get my interim phone (S7 Edge). I now have the option of either keeping the S7E or exchanging it for the N7 when the new ones are available.
(As for that choice: the S7E and the N7 are both great, though I like the N7 slightly better. So I'm planning to exchange--unless the N7's sound/vibration-feedback-lag problem still hasn't been fixed by then, in which case I'll keep the S7E instead.)
http://forum.xda-developers.com/att-note-7/help/intermittent-ui-feedback-lag-t3449831
Best Buy is sending out emails that pretty much state their webpage... just to add to the thread and hope you guys receive too.
They mention "getting registered for a new Note7" so *sigh* i'm going to pay them a visit tomorrow and see if they even know they have this list.
Registered at lunch at my Best Buy in Whitehall PA. They are handling it similar to preorders. Has a registration process etc. You will basically get a preorder email once your registered and then it's first come first serve to those registered as they come in. They stated Staten Island, some NYC and New Jersey Best Buys got their replacement shipments today and that they are assuming we will get ours locally in a day or so.
Just passing on the info
Sent from my SM-N930V using XDA-Developers mobile app
So, stopped by my local Best Buy and spoke to the mobile manager who stated that all I needed to do was go to that BB Note7 page and enter my email address and that's it. Once they arrive I'll be notified and I can exchange. He said possibly next week but who knows for sure.
Sent from my SM-N930P using Tapatalk
Dmac1984 said:
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
Click to expand...
Click to collapse
I returned my Note 7 to Best Buy, then went to an AT&T store to get an interim S7 Edge. Best Buy was on the phone with AT&T for an hour working out the details. Then it took another hour for the AT&T store manager to call headquarters to work out the remaining details. But it did happen, at least in this instance.
Went to Best Buy and told them I wanted to exchange. Took my order, gave me a pre order reservation form and also received an email confirming the order was placed like any other order. Said new shipments were imminent (I won't hold my breath) gave me back my phone and said to exchange when new phone arrives. We'll see how it goes. They did mention the Sept 30 date but the form doesn't. Believe me, I will request full refund if that date isn't met.
Not sure if this was the correct procedure BB is supposed to follow but as I said as 9/30 approaches I'll just ask for an immediate refund.
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Went in there today and pre order.
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I returned my note 7 a week ago. You think I can get a loaner now?
GripR said:
Went in there today and pre order.
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Pre-order a replacement? So if I don't swap to a loaner or don't go into a bestbuy I won't get a call for a replacement? I put my email on their website to be notified as few days ago also.
Has anyone been able to get a replacement Note 7 yet from Verizon?
Already multiple threads on it. There is no stock of note 7 anywhere yet.
So NOW this thread becomes relevant.... Lol
Anyone yet?
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I've seen some getting their replacements from Best Buy and a few AT&T stores seem to have received them this afternoon, but it seems they are in Maine and Virginia from what I've seen. Wish Verizon would jump on board! They should be pushing an update for the Verizon Note7 tomorrow or Wednesday too, hopefully its got some goodies inside it.
neyenlives said:
So NOW this thread becomes relevant.... Lol
Anyone yet?
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Justinphxaz said:
I've seen some getting their replacements from Best Buy and a few AT&T stores seem to have received them this afternoon, but it seems they are in Maine and Virginia from what I've seen. Wish Verizon would jump on board! They should be pushing an update for the Verizon Note7 tomorrow or Wednesday too, hopefully its got some goodies inside it.
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Had my wife check the Verizon store where I originally purchased my N7 at on her way home from work. They told her they weren't expecting them in for another week... WTF?!?!
Angus66 said:
Had my wife check the Verizon store where I originally purchased my N7 at on her way home from work. They told her they weren't expecting them in for another week... WTF?!?!
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Yeah they told me a few days ago that they weren't expecting them for a few more weeks. I don't think the reps know wtf they are talking about sometimes. Gonna try again in the morning and see what happens
I just bought one
I just bought one. Since I only have a few posts, it won't let me paste a direct link to it. It is shipping out tomorrow to be here 9/21 before 10:30AM.
https verizonwireless dot com /smartphones/samsung-galaxy-note-7/
You're welcome!
I also contacted my local store yesterday(and will attempt to do so once again today) and was advised they did not expect any shipments. The person also advised that he wasn't aware when they were actually arriving.. I will, however keep trying.. Every day...
from note 7
My manager friend whos at our reseller store said hes got as much conflicting stories as we do. He did say verizon did say its a one for all when they come in. So basically us exchanger have to be in comp with people who want to buy new ones. Which we discussed how bull**** that is. What he has done is made a list (of those whos called) and when they come in hes going to contact the exchangers and give them first crack.
Wow so ****ed
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Matttrix said:
My manager friend whos at our reseller store said hes got as much conflicting stories as we do. He did say verizon did say its a one for all when they come in. So basically us exchanger have to be in comp with people who want to buy new ones. Which we discussed how bull**** that is. What he has done is made a list (of those whos called) and when they come in hes going to contact the exchangers and give them first crack.
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I have read that the note 7 won't go on sale for new customers until October. Only exchanges till then.
http://www.androidauthority.com/galaxy-note-7-us-relaunch-717156/
I'm currently at our vacation home roughly an hour away from the nearest corporate store; been here all summer and had my original Note 7 delivered here when I ordered it online.
When I read here this morning that the VZW website was showing the Note 7 available for purchase, I called in to arrange for my replacement to be shipped to me. The Customer Care rep initially claimed that the phone could only be exchanged in a corporate store, but when I explained to her that I had spoken with 2 CC reps previously that had stated unequivocally that a replacement could be shipped, she did some checking and discovered that this was indeed an option.
As I write this, though, she's having an issue using my alternate shipping address (even though it's the same one the original phone was shipped to!), and is working with her manager to resolve that and will be calling me back with a confirmation number.
The replacement is shipping 2nd-day and I'm hoping to have it in-hand on Thursday.
I read that too yesterday but haven't heard anything to verify it. We just have to... As usual wait. ?
berdo said:
I have read that the note 7 won't go on sale for new customers until October. Only exchanges till then.
http://www.androidauthority.com/galaxy-note-7-us-relaunch-717156/
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Or just buy it right now...
http://www.verizonwireless.com/support/samsung-galaxy-note7/
jackdforme said:
Or just buy it right now...
http://www.verizonwireless.com/support/samsung-galaxy-note7/
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Yeah, wtf Verizon. I guess they do whatever they want.
This is why Samsung should have handled it. If you're counting on Verizon to do the right thing, then you're doing it wrong.
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Just called no ETA on when they are getting any in.. My friend is a store manager for a authorized resellers that run by the cellular connection (all through the usa) and they have nothing.. Hes can't understand why they are not communicating to everyone except stores even his corporate stores friends dont know anything.
So I called Verizon again this morning, and she told me to call back tomorrow as they should be getting some in on the 21st. So hopefully tomorrow I can exchange it and stop worrying about owning a ticking time bomb lol
So how do you actually get through all the automated B.S. to talk to a person at the local Verizon
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Hmmm I was able to order mine today, I also asked what I should do with the "bad one" they said to keep it as Samsung doesn't want them back...In my heart I feel this isn't true and I don't want to be charged for not returning the old one. Who else was told to keep the old one?