PTP works, MTP doesn't - Nexus 5X Q&A, Help & Troubleshooting

Hi, I generally like the phone so far but am having trouble accessing files via my pc.
If I set it to PTP the computer sees the internal storage but only gives me access to the pictures folder, if i set it to MTP I can't see the internal storage folder or the device in explorer at all. It still is connected when checked via ADB.
Any ideas?

+1
Same thing here. It installs the drivers successfully, but it doesn't show up in Windows Explorer.

Found a solution:
I went into Windows Device Manager (while the phone was plugged in) and uninstalled and deleted the drivers under "Android." When I then unplugged and plugged the phone back in, it worked. On a side note, it now isn't shown under USB devices or even in the Device Manager, but that doesn't really matter. It's showing up in Windows Explorer.

Related

Connecting Gnex to PC deletes my internal storage

When I connect my phone to my laptop and try to copy a file to Gnex it says moving but never moves the file over..When this happens i click cancel and unplug my phone. When I open up my file manager all my internal storage is gone. All that is there are the Android, DCIM and ect folders with a modified date of just then and are empty
THis has happned 3 times already.The last time when I plugged the phone back to the PC the files came back but then went away.
What is going on? Is there a way to format the internal storage incase there is a issue somewhere before I start over again. I am tired of losing all my pictures, wallpapers and backed up rom mods and ect. I dont set them to autobackup to the cloud cause the battery needs all the life it can get LOL.
Running AOKP lastest and Franco kernel
Laptop: Vista 32bit
I find MTP very buggy, even with win7.
Do you have wireless access? If yes I suggest you try airdroid (gives you full access on a pc on the same wireless network) or one of the other wireless connect apps, or set up a wireless ftp server over ssh if you're a command line person.
airdroid was the first one I tried, it works well for me (ubuntu 10.04 and 11.10, vista 32, win7 64) so I've not looked further.
Just tried it...Not bad...only down side is copying stuff from the phone to PC you have to export zip files. And its slow over wifi. I'll have to keep exploring
Windows Explorer MTP transfer is buggy as hell. What I typically do with media is either use MediaMonkey for music (which works flawlessly and very fast over MTP, unlike Explorer) and just adb push for video.
For small transfers (<250MB), MTP through Explorer works okay.

[Q] Cant see file on PC - GN2

hi
When I put it in a usb adapter to plug into my pc it mounts fine and I can copy files to it without any errors and I can see the files form phone
but when I connect the phone back I cant see the files its happens in external and internal storage
tried with USB debugging on and off
also tried wih MTP or camera mode (ptp)
using win 8 x64
please help its driving me nuts
some files/folders are hidden (we don't have use drive mode or whatever anymore in JB - yet).
can you see the files when you're browsing with astro? it has a show hidden files function.
my phone kept hiding mapdroid folders when connected to my PC. very annoying
I can see the files via my phone the problem is when connecting to PC
Any one can help plox ?
Sent from my GT-N7100 using Tapatalk 2
airdroid maybe?
afaik you can't see these files (ones that android chooses to hide) via mtp, only via mounting as a usb drive but we can't do that yet (again, afaik). hopefully soon
nope
its games folder I can see the files from phone
but when connecting the phone 2 pc the folder seems 2 be empty even if I check size in properties its shows 0kb
bump
still need help plz

[Q] Nexus not showing up in windows

Hello all. I have recently installed CM 10.2. My device will not show up in Windows when running CM rom. When i run stock rooted it shows up. Any ideas? I have usb debugging checked, all drivers installed.
bynarie said:
Hello all. I have recently installed CM 10.2. My device will not show up in Windows when running CM rom. When i run stock rooted it shows up. Any ideas? I have usb debugging checked, all drivers installed.
Click to expand...
Click to collapse
Go to settings then storage n then USB connection and make sure mtp is checked
thanks
Hnk1 said:
Go to settings then storage n then USB connection and make sure mtp is checked
Click to expand...
Click to collapse
Thanks a lot. Worked perfectly
Hnk1 said:
Go to settings then storage n then USB connection and make sure mtp is checked
Click to expand...
Click to collapse
So what is the trick if this has been ticked the whole time but still won't show up? I've glot CM 10.2, MTP is checked, when plugged in the laptop it shows up at the bottom on the task bar & then when I right click it says Nexus 7.
My device shows up under devices & printers, but not under computer when clicking the start menu on the PC & clicking computer. My HDD, DVD drive & SD card all show up, but no N7 so I can't transfer files.
Am I missing something else?
quickstang said:
So what is the trick if this has been ticked the whole time but still won't show up? I've glot CM 10.2, MTP is checked, when plugged in the laptop it shows up at the bottom on the task bar & then when I right click it says Nexus 7.
My device shows up under devices & printers, but not under computer when clicking the start menu on the PC & clicking computer. My HDD, DVD drive & SD card all show up, but no N7 so I can't transfer files.
Am I missing something else?
Click to expand...
Click to collapse
Please elaborate a bit. What I understood is :
Nexus 7 doesnot show up like an SD card etc but as a mobile device yet you can not transfer stuff ?
It doesnot show up like a drive. For me, on Windows 7, it shows up like a mobile device in other devices with the name "Nexus 7". If i click it , I get into the internal memory. You can not rename folders or transfer files within Nexus(as it is used by the Nexus itself so it can not be changed). However, try copy a file from PC to your nexus. Does that work? If yes, that is perfectly normal. Use a file explorer like ES file explorer to rename and transfer files within Nexus. But Es file explorer has some bugs with JB 4.3 esp with extracting a rar file.
If this doesnot solve it, I remember there was also some settings for it. I can not remember though as I havenot used the latest CM 10.2.
Hnk1 said:
Please elaborate a bit. What I understood is :
Nexus 7 doesnot show up like an SD card etc but as a mobile device yet you can not transfer stuff ?
It doesnot show up like a drive. For me, on Windows 7, it shows up like a mobile device in other devices with the name "Nexus 7". If i click it , I get into the internal memory. You can not rename folders or transfer files within Nexus(as it is used by the Nexus itself so it can not be changed). However, try copy a file from PC to your nexus. Does that work? If yes, that is perfectly normal. Use a file explorer like ES file explorer to rename and transfer files within Nexus. But Es file explorer has some bugs with JB 4.3 esp with extracting a rar file.
If this doesnot solve it, I remember there was also some settings for it. I can not remember though as I havenot used the latest CM 10.2.
Click to expand...
Click to collapse
So the first picture is of devices. You can see the N7 is shown, but clicking it only takes me to the info about the device. No way to transfer stuff. Right clicking gives me eject, troubleshoot, properties.
The second is the windows section where it shows the HDD, etc. No N7. I was expecting it to show up to be able to transfer files from computer to the device as in a mass storage device. I did this with the last one where I could see everything on the device.
I have a 600mb file I want to transfer to the tablet & was expecting to just copy it over.
quickstang said:
So the first picture is of devices. You can see the N7 is shown, but clicking it only takes me to the info about the device. No way to transfer stuff. Right clicking gives me eject, troubleshoot, properties.
The second is the windows section where it shows the HDD, etc. No N7. I was expecting it to show up to be able to transfer files from computer to the device as in a mass storage device. I did this with the last one where I could see everything on the device.
I have a 600mb file I want to transfer to the tablet & was expecting to just copy it over.
Click to expand...
Click to collapse
I am attaching my pictures how I see my nexus when it is connected. You do not see Nexus 7 if it is not connected properly or not enabled from Nexus settings.
Does your device charge when you connect to the PC ?
Does your device connect in USB debugging mode ?
Further, go into device manager in My computers and see if there are any question marks on any device? Make sure your device is connected at that time.
Try to connect it to different port or without USB hub if you are using as sometimes, devices do not show up.
Moreover, try to connect your device to the PC and then tick on MTP and then change few options like connect via different methods and see if any usb connection is seen ?
Also, close all other mobile softwares in the background and taskbar (Kies, Sony PC companion, LG, Nokia PC suit) and then try connecting it.
They are many a times culprits. Even try uninstalling their drivers and programmes.
IF USB DEBBUGGING WORKS AND CHARGING, DRIVERS ARE PERFECTLY INSTALLED IN THE PC
YOUR PROBLEM SEEMS TO ME FROM NEXUS SETTINGS.
IT SIMPLY COULD BE A BUG AS CM is still nightly
I hope this helps
quickstang said:
So the first picture is of devices. You can see the N7 is shown, but clicking it only takes me to the info about the device. No way to transfer stuff. Right clicking gives me eject, troubleshoot, properties.
The second is the windows section where it shows the HDD, etc. No N7. I was expecting it to show up to be able to transfer files from computer to the device as in a mass storage device. I did this with the last one where I could see everything on the device.
I have a 600mb file I want to transfer to the tablet & was expecting to just copy it over.
Click to expand...
Click to collapse
Hnk1 said:
I am attaching my pictures how I see my nexus when it is connected. You do not see Nexus 7 if it is not connected properly or not enabled from Nexus settings.
Does your device charge when you connect to the PC ?
Does your device connect in USB debugging mode ?
Further, go into device manager in My computers and see if there are any question marks on any device? Make sure your device is connected at that time.
Try to connect it to different port or without USB hub if you are using as sometimes, devices do not show up.
Moreover, try to connect your device to the PC and then tick on MTP and then change few options like connect via different methods and see if any usb connection is seen ?
Also, close all other mobile softwares in the background and taskbar (Kies, Sony PC companion, LG, Nokia PC suit) and then try connecting it.
They are many a times culprits. Even try uninstalling their drivers and programmes.
IF USB DEBBUGGING WORKS AND CHARGING, DRIVERS ARE PERFECTLY INSTALLED IN THE PC
YOUR PROBLEM SEEMS TO ME FROM NEXUS SETTINGS.
IT SIMPLY COULD BE A BUG AS CM is still nightly
I hope this helps
Click to expand...
Click to collapse
Also I found this thread. I am sure this will help
http://forum.xda-developers.com/showthread.php?p=44262098
Hnk1 said:
Also I found this thread. I am sure this will help
http://forum.xda-developers.com/showthread.php?p=44262098
Click to expand...
Click to collapse
May be a CM bug. I just connected my Galaxy Nexus running 4.2.2 AOKP & I just transferred files from my phone to computer.
The N7 is connected, charging, debugging works, etc. So i'll keep waiting to see what the deal is with each new CM install.
I do appreciate all of the suggestions. Should have tested it on CleanRom before flashing CM to see if it was working then.
I am having the same problem with cleanrom

Transfer Files from PC

I've been trying to transfer the files I took from my Galaxy S4 and saved them to my computer, to my G3. When I connect the G3 to my computer, I only see 2 files in the "Internal Storage". It won't recognize my SD Card either. Is there a setting I may be missing, that will allow me to see other folders? I can't copy and paste anything to my Internal Storage. Thanks for your help.
AnaMayShun said:
I've been trying to transfer the files I took from my Galaxy S4 and saved them to my computer, to my G3. When I connect the G3 to my computer, I only see 2 files in the "Internal Storage". It won't recognize my SD Card either. Is there a setting I may be missing, that will allow me to see other folders? I can't copy and paste anything to my Internal Storage. Thanks for your help.
Click to expand...
Click to collapse
Try airdroid from play store
jaythenut said:
Try airdroid from play store
Click to expand...
Click to collapse
Hmmm...I tried to upload the pics from my desktop and I get this message. "Failed to upload. No write permission on sd card."
I have to turn on the camera mode for it to transfer. It won't recognize anything in MTP mode. :/
I wish I could do all this without using AirDroid. It won't show the phone in MTP, but in PTP it will, but only 2 folders on the whole phone, no sdcard. And I can't directly put anything on the phone.
I had a problem with my D855 MTP mode as well. Folders are all there, but some files are either missing, or reduced in size. I cannot copy them out to PC. In these folders, I also cannot copy files into them. What I did to resolve the problem, is to reboot the phone with USB cable attached to the PC. Then, before the phone can complete its boot up sequence, I will have some time to copy the files in and out. It is really quite troublesome.
MTP troubles?
This is what's worked for me (D850/at&t):
Install LG United Mobile driver for ADB support
Enable USB debugging in developer options on phone
Verify MTP mode is selected
Connect USB and accept RSA signature on phone
I know that ADB isn't particularly necessary for MTP, but in my experience with roms on the old Nexus (for which I used Google's ADB driver), it was a sure bet every time. gl
crasher said:
I had a problem with my D855 MTP mode as well. Folders are all there, but some files are either missing, or reduced in size. I cannot copy them out to PC. In these folders, I also cannot copy files into them. What I did to resolve the problem, is to reboot the phone with USB cable attached to the PC. Then, before the phone can complete its boot up sequence, I will have some time to copy the files in and out. It is really quite troublesome.
Click to expand...
Click to collapse
ae10u said:
This is what's worked for me (D850/at&t):
Install LG United Mobile driver for ADB support
Enable USB debugging in developer options on phone
Verify MTP mode is selected
Connect USB and accept RSA signature on phone
I know that ADB isn't particularly necessary for MTP, but in my experience with roms on the old Nexus (for which I used Google's ADB driver), it was a sure bet every time. gl
Click to expand...
Click to collapse
Thanks for the suggestions guys. But it seems like my phone refuses to be recognized in MTP mode. And only partially recognized in PTP. I think I may have to do a hard reset this weekend. :/
I went back to Best Buy yesterday and returned my phone and got another one. And now my file transfers work. I guess I had a defective phone. I'm glad everything got back to normal.
I also had the problem that I didn't see my SDcard, but when I disabled debugging mode I suddenly could

Unable to mount internal storage or sd

Hey guys,
My niece has an HTC One M8 just as I do and I set up both of our phones identically when we got them... However, she is now having an issue where neither her internal storage or her sd card will mount on her PC. We have uninstalled and reinstalled HTC Sync like 5-10 times and we've tried standalone drivers, etc. She can still access the files via the phone and save files, etc...
Also, her phone does show up in device manager just like mine does... "My HTC"
Any ideas?
Try to uninstall any HTC drivers, than connect the phone. In Windows Device Manager, find the device. Select the option to manually choose the driver, then pick the generic MTP driver.
This worked for me when my PC would connect by adb/fastboot, but not read storage.
redpoint73 said:
Try to uninstall any HTC drivers, than connect the phone. In Windows Device Manager, find the device. Select the option to manually choose the driver, then pick the generic MTP driver.
This worked for me when my PC would connect by adb/fastboot, but not read storage.
Click to expand...
Click to collapse
Seems to be a no go unfortunately.
Did she encrypt her data? If so, I don't think a computer can see the files now.
I've never done it, so I could be mistaken. ?

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