Unable to mount internal storage or sd - One (M8) Q&A, Help & Troubleshooting

Hey guys,
My niece has an HTC One M8 just as I do and I set up both of our phones identically when we got them... However, she is now having an issue where neither her internal storage or her sd card will mount on her PC. We have uninstalled and reinstalled HTC Sync like 5-10 times and we've tried standalone drivers, etc. She can still access the files via the phone and save files, etc...
Also, her phone does show up in device manager just like mine does... "My HTC"
Any ideas?

Try to uninstall any HTC drivers, than connect the phone. In Windows Device Manager, find the device. Select the option to manually choose the driver, then pick the generic MTP driver.
This worked for me when my PC would connect by adb/fastboot, but not read storage.

redpoint73 said:
Try to uninstall any HTC drivers, than connect the phone. In Windows Device Manager, find the device. Select the option to manually choose the driver, then pick the generic MTP driver.
This worked for me when my PC would connect by adb/fastboot, but not read storage.
Click to expand...
Click to collapse
Seems to be a no go unfortunately.

Did she encrypt her data? If so, I don't think a computer can see the files now.
I've never done it, so I could be mistaken. ?

Related

Need help...disk drive mount not recognized by compter

Have already reinstalled htcsync. Computer recognizes HTC sync. When mounted as a disc drive the computer recognizes it as a drive, but when clicked it does not recognize the device or the SD card with information on it. was previously working with no problems. I have no clue on how to fix the problem. Is there any setting I could have changed by accident? My phone is rooted.
Sent from my PC36100 using the XDA mobile application powered by Tapatalk
Had this problem a while back. Had to uninstall HTC sync, uninstalled all HTC and Android drivers, using a program called usbdeview. Unplugged phone from usb and Rebooted my pc. Reinstalled sync and everything worked fine. As a note I've also had problems with HTC supplied usb cables and my firewall from keeping my phone from transferring files.
Sent from my PC36100 using XDA App
Thanks for the reply! Did what you said, and it did not work. The computer recognizes the device, and says that it is ready. Before when i would plug it in, a window would pop up asking what action I wanted to take. I would open windows explorer to open the SD card and view my files. Now it does not pop up. When I go to my computer and click the drive for removable disk, it says please insert a disk into removable disk. This makes no sense. Anyone else have any advice?
Is your device rooted? I ask because a lot of us that are rooted used unrEVOked and had to load drivers before doing so and you might try just loading the drivers from their site. I can link you too it if need be, let me know.

[Q] device not found

Hello. I just got a xperia play phone a few days ago (the Verizon model R800x). I've been trying to figure out what to do with my phone, but I'm having trouble connecting the device to my pc.
I don't know why, but whenever I try to connect the phone's internal memory, the device never shows up. I thought maybe it was my computer, so I tried a couple other ones in my house too and they all can't find the device for some odd reason. It works fine whenever I change to usb storage though the memory card, but the phone itself NEVER shows up. I've also tried installing the PC companion to find the device, but the result is the same.
Any idea why my phone's internal memory can't be located?
EDIT: Yup tried it again. Tried uninstalling the driver and pc companion. Installed PC companion, driver was found, but still doesn't show up in My Computer whenever the phone is connected. SD Memory connection works and shows up in My Computer, connection with the phone doesn't. Tried installing other drivers and it usually says driver is already updated to the most recent. Anyone have any other suggestion?
That's how it works. You can't access the phone's internal storage from a computer.
Sent from my R800x using XDA App
netizenmt said:
That's how it works. You can't access the phone's internal storage from a computer.
Sent from my R800x using XDA App
Click to expand...
Click to collapse
I have another question though, I just managed to finish setting up adb for my device. The thing is all the apps are still grayed out for moving to sd option and can't be moved to my sd card. I followed this guide: http://forum.xda-developers.com/showthread.php?t=1089282
I was able to locate my device after typing adb devices and I changed the setInstallLocation 2. But it's still grayed out after I reboot it and check my current apps.
Also on this guide Step 13: check that the Xperia play is available on my computer menu and you can browse his content it says that, but it doesn't show up on My Computer. In step 10, it says to change it media transfer mode. Is there a way to do this for the verizon phones since I heard that function is gone in the verizon xperias.

[Q] No disk drive access possible on pc in JB?

I updated to official JB and now on connecting to pc via usb it doesn't show the same notification window as ICS.
There is no option as Charge Only or Disk Drive..
Is this normal, how to allow disk drive access in this case.
You can automatically access the phone storage on both sides (pc and from phone) at the same time. AKA mtp usb storage.
Sent from my EndeavorU
Vcek said:
You can automatically access the phone storage on both sides (pc and from phone) at the same time. AKA mtp usb storage.
Sent from my EndeavorU
Click to expand...
Click to collapse
Even i have the same problem. Even if we are able to access the sd card from both sides, the sd card isnt being shown on the pc. I installed htc sync manager, but that just shows your media files, not your other data. Please help out fast!
Ums made place for mtp. You can mount your sd card in recovery
Verstuurd van mijn HTC One X met Tapatalk
anks257 said:
Even i have the same problem. Even if we are able to access the sd card from both sides, the sd card isnt being shown on the pc. I installed htc sync manager, but that just shows your media files, not your other data. Please help out fast!
Click to expand...
Click to collapse
Check "my computer" for media devices, your one x should be there.
Sent from my EndeavorU
Help!! Sync Manager Installation Error..
I was not having Sync Manager bfore hand so, when i connected my cell, Htc Syn Manager Setup started and downloaded a file of about 106.4 Mb, installer started and after a few steps it showed an error that a CheckandRemoveOldHTCDriver could not be found..
Any guesses whats wrong in this.. I m on 32 bit Win XP.
I m badly stuck, cant transfer any files.. No Disk Drive option appears on usb pc connection, so no access to transfer files.
Vipin_C said:
I was not having Sync Manager bfore hand so, when i connected my cell, Htc Syn Manager Setup started and downloaded a file of about 106.4 Mb, installer started and after a few steps it showed an error that a CheckandRemoveOldHTCDriver could not be found..
Any guesses whats wrong in this.. I m on 32 bit Win XP.
I m badly stuck, cant transfer any files.. No Disk Drive option appears on usb pc connection, so no access to transfer files.
Click to expand...
Click to collapse
Some taiwanese pioneers report that it requires something from windows media player 11 too. Make sure you have these two software installed.
Alternatively, you can use newer windows to obtain simplify this problem.
Sent from my HTC One X using Tapatalk 2
HebeGuess said:
Some taiwanese pioneers report that it requires something from windows media player 11 too. Make sure you have these two software installed.
Alternatively, you can use newer windows to obtain simplify this problem.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I know about that.. When u connect the cell HTC Sync Manager Setup requires WMP 11 or above. I already hav 11.
Need some thing else, i have tried everything, I dont understand how can a Driver file b missing when i have run HTC Driver Installer and have downloaded the HSM setup file from HTC.com straight that too twice..
Initially the setup showed some other files missing like MS VC Redist 2005 etc, so i got them one after one then it stopped at this error...
All I wanted was to enjoy my JB but it a nightmare nw..
Remove all htc drivers.
Install the latest one from htc.
Reboot your computer
Connect the phone and let the drivers get installed.
I hope it works.
faiz02 said:
Remove all htc drivers.
Install the latest one from htc.
Reboot your computer
Connect the phone and let the drivers get installed.
I hope it works.
Click to expand...
Click to collapse
How can i remove all htc drivers, i know the device manager approach. But read sumwhere that these drivers are some times stored in system and same reverts when u connect the device..?
They have done away with usb mass storage in JB and gone to MTP storage. A decent work around is to mount with CWM recovery or TWRP recovery
Also this has been discussed before mate
http://forum.xda-developers.com/show....php?t=1982219
faiz02 said:
Remove all htc drivers.
Install the latest one from htc.
Reboot your computer
Connect the phone and let the drivers get installed.
I hope it works.
Click to expand...
Click to collapse
I removed all drivers from device manager, then using htc sync installed the latest drivers HTC Driver Installer 3.0.0.021,
Then rebooted & connected the device.. But again same error of MTP..
I have an image of it.
exocetdj said:
They have done away with usb mass storage in JB and gone to MTP storage. A decent work around is to mount with CWM recovery or TWRP recovery
Also this has been discussed before mate
http://forum.xda-developers.com/show....php?t=1982219
Click to expand...
Click to collapse
OK..
the link you posted is 404 Error, please correct it..
TIA.
Bizarre!
see below
http://forum.xda-developers.com/showthread.php?t=1982219

[Q] Synch manager only synching phone storage

Hi Forum members,
I have a HTC One X with JB. Since the latest Synch Manager (SM) I am not able to synch anything other than Phone Storage. This is because SM doesn't see anything else. At the same time in Explorer I have a folder Internal Storage. This is the folder I also want to synch (partly). So now I can't synch music and pictures, because they are on the Internal Storage.
Anybody has any ideas how to resolve this?
Furthermore before JB I could choose what to do when I connected to my PC: only charge; use as HD; synchronize; tethering and another option. Now I don't have that possibility and tapping "USB connected" on the 'drop down' list only gives the option to change settings for tethering.
Ones again: anybody has any ideas how to resolve this?
Greetings,
Zooi
Did you update SM to the latest version ?
Yes, I have version 1.1.65.0 and the program tells me I have the latest version.
Uninstall and reinstall maybe ? Or you could mount the device in Recovery Mode so it appears as USB Mass Storage instead of MTP
After uninstalling I downloaded the latest version from the HTC website. This appeared a new version: 1.1.66.0!
Now the SM not even detects the phone :crying:, let alone finds the Phone storage or the Internal storage. So nothing is synched and I still cannot change the mode on my phone from "Charge only" (I think, for I can't see in what way the phone is connected to the PC) to "Synchronize".
I also switched the phone off and back on again, but it changed nothing.
In "My Computer" I can see the phone, but only the Internal Storage. Where is the Phone Storage?
So I'm still not able to synch the phone in the SM program. Suggestions anybody?
Zooi said:
Furthermore before JB I could choose what to do when I connected to my PC: only charge; use as HD; synchronize; tethering and another option. Now I don't have that possibility and tapping "USB connected" on the 'drop down' list only gives the option to change settings for tethering.
Click to expand...
Click to collapse
No idea on your first question, but the above behaviour is normal. In Android 4.1 (and above) MTP is used to connect to the device rather than mounting it as USB storage. The only way to connect it as a mounted USB storage device is to do it in recovery (as someone already suggested).
But the recovery mode can only be accessed through a rooted device? Mine isn't rooted.
.
Zooi said:
But the recovery mode can only be accessed through a rooted device? Mine isn't rooted.
.
Click to expand...
Click to collapse
Yes, sorry. Assumed since you were posting on here you'd be rooted.
Anyway, try this: http://forum.xda-developers.com/showthread.php?p=34660458
Still uses MTP but reading the thread it sounds like it'll let you access internal storage. I've not tried it since I'm not on Windows anyway, but might be worth a shot.
Same here sync manager does not work on mine. However, windows media player work fine.
I just install the sync manager for the driver.
Sent from my HTC One X using Tapatalk 2
Thank you all so far for trying to help. Nothing worked, so I still can't access the phone storage and SM doesn't synch other files than music and pictures.I guess I have to manually copy files from internal storage to my PC.
Greetz,
Zooi
Internet pass through don't work
Internet pass through don't work !
I can sync music between my PC with HOX, but no internet pass through via usb cable!
I have v. 1.1.66.0 Sync manger installed on my PC!
Any solution? Thanks!

Transfer Files from PC

I've been trying to transfer the files I took from my Galaxy S4 and saved them to my computer, to my G3. When I connect the G3 to my computer, I only see 2 files in the "Internal Storage". It won't recognize my SD Card either. Is there a setting I may be missing, that will allow me to see other folders? I can't copy and paste anything to my Internal Storage. Thanks for your help.
AnaMayShun said:
I've been trying to transfer the files I took from my Galaxy S4 and saved them to my computer, to my G3. When I connect the G3 to my computer, I only see 2 files in the "Internal Storage". It won't recognize my SD Card either. Is there a setting I may be missing, that will allow me to see other folders? I can't copy and paste anything to my Internal Storage. Thanks for your help.
Click to expand...
Click to collapse
Try airdroid from play store
jaythenut said:
Try airdroid from play store
Click to expand...
Click to collapse
Hmmm...I tried to upload the pics from my desktop and I get this message. "Failed to upload. No write permission on sd card."
I have to turn on the camera mode for it to transfer. It won't recognize anything in MTP mode. :/
I wish I could do all this without using AirDroid. It won't show the phone in MTP, but in PTP it will, but only 2 folders on the whole phone, no sdcard. And I can't directly put anything on the phone.
I had a problem with my D855 MTP mode as well. Folders are all there, but some files are either missing, or reduced in size. I cannot copy them out to PC. In these folders, I also cannot copy files into them. What I did to resolve the problem, is to reboot the phone with USB cable attached to the PC. Then, before the phone can complete its boot up sequence, I will have some time to copy the files in and out. It is really quite troublesome.
MTP troubles?
This is what's worked for me (D850/at&t):
Install LG United Mobile driver for ADB support
Enable USB debugging in developer options on phone
Verify MTP mode is selected
Connect USB and accept RSA signature on phone
I know that ADB isn't particularly necessary for MTP, but in my experience with roms on the old Nexus (for which I used Google's ADB driver), it was a sure bet every time. gl
crasher said:
I had a problem with my D855 MTP mode as well. Folders are all there, but some files are either missing, or reduced in size. I cannot copy them out to PC. In these folders, I also cannot copy files into them. What I did to resolve the problem, is to reboot the phone with USB cable attached to the PC. Then, before the phone can complete its boot up sequence, I will have some time to copy the files in and out. It is really quite troublesome.
Click to expand...
Click to collapse
ae10u said:
This is what's worked for me (D850/at&t):
Install LG United Mobile driver for ADB support
Enable USB debugging in developer options on phone
Verify MTP mode is selected
Connect USB and accept RSA signature on phone
I know that ADB isn't particularly necessary for MTP, but in my experience with roms on the old Nexus (for which I used Google's ADB driver), it was a sure bet every time. gl
Click to expand...
Click to collapse
Thanks for the suggestions guys. But it seems like my phone refuses to be recognized in MTP mode. And only partially recognized in PTP. I think I may have to do a hard reset this weekend. :/
I went back to Best Buy yesterday and returned my phone and got another one. And now my file transfers work. I guess I had a defective phone. I'm glad everything got back to normal.
I also had the problem that I didn't see my SDcard, but when I disabled debugging mode I suddenly could

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