Develop Bugs

[Q] Issues connecting Note 2 to PC

Hi guys, was hoping someone on the forums was able to help me out with an issue I am having with my Note 2. I am a first time android user so I might be doing something wrong. Whenever I connect my note 2 to my computer, it gives me a pop up message on my phone.
"Unable to find software on your PC that can recognize your device. Service pack 3, Windows Media Player, version 10 or higher, for Windows XP or Android File Transfer for Mac OS must be Installed."
After getting this message I went to update everything on my computer. I am current on my Service Pack and I downloaded Windows media player 11. I also downloaded Kies on my computer and still, my PC doesnt recognize my phone.
Has anyone else ever experienced this issue? Also, do I need to have a micro SD card to be able to connect to my PC?

I believe right now the pc is trying to read from your device's internal memory but it doesn't have the proper drivers installed.
If you had a micro sd, it would just show up in your file explorer as readable media that you can transfer files to and from.
Sounds to me like you just need proper drivers installed and then you can do the same with your internal storage.
Sent from my Samsung Galaxy Note II (SGH-I317) on the infamous AT&T Network.

That makes a lot of sense. Thank you for your reply. I guess I should just pick up a micro sd card and then try it out again. Thanks again for your help.

No problem. If your browse the developer forum or do a search, I'm sure you could dig up the drivers somewhere. I'm honestly surprised that this device didn't include a disc to install proper drivers.
Sent from my Samsung Galaxy Note II (SGH-I317) on the infamous AT&T Network.

i to had this same problem, it wouldn't recognize the phone so i had to install and uninstall the samsung drivers 10 times for it to finally see the phone and SD card. after hours of frustration i think i found the issue. uninstall any USB drivers windows may have installed when u connected the phone and go get the installer from samsung. while in the settings menu on the phone under the developer section at the bottom make sure USB Debugging is turned off. then install the drivers plug the phone in after and let windows do its thing and bam ur done. full access to internal drive and SD if u have one installed

Had the same problem and finally found the solution on another forum site. There is a hidden setting that switches USB connectivity between USB Mass Storage and Samsung Kies. The only way to get to the setting is to create a shortcut on the Home screen as follows:
1. Press and hold an empty spot on the Home screen.
2. Choose Shortcuts
3. Choose Activities
4. Scroll down and choose USB Settings
Using the new shortcut you can now switch to Mass Storage mode and your phone will be recognized as a hard drive (even though Windows says it is a Portable Media player). Just double click on it in Explorer and you have access to both the internal memory and the SD card.

Note 2 usb
jow350 said:
Had the same problem and finally found the solution on another forum site. There is a hidden setting that switches USB connectivity between USB Mass Storage and Samsung Kies. The only way to get to the setting is to create a shortcut on the Home screen as follows:
1. Press and hold an empty spot on the Home screen.
2. Choose Shortcuts
3. Choose Activities
4. Scroll down and choose USB Settings
Using the new shortcut you can now switch to Mass Storage mode and your phone will be recognized as a hard drive (even though Windows says it is a Portable Media player). Just double click on it in Explorer and you have access to both the internal memory and the SD card.
Click to expand...
Click to collapse
How do you press and hold an empty spot on Note 2?
Because for my Note 2, when I press and hold the Home Screen, it will pop up with a box that you only can choose set wallpaper, apps and widgets or folder. SO how to choose shortcuts? Because it is not there?
Please help me. TQ

carlz_sky81 said:
How do you press and hold an empty spot on Note 2?
Because for my Note 2, when I press and hold the Home Screen, it will pop up with a box that you only can choose set wallpaper, apps and widgets or folder. SO how to choose shortcuts? Because it is not there?
Please help me. TQ
Click to expand...
Click to collapse
You can do that by installing a different launcher, for example nova launcher free version. Hope this method might work for you. But did not work on my note 2. I am also still looking for answer.

I'm having the same issue as you...and have tried everything as well...and am about to pull my hair out getting this to work.
The MSS install wizard is bogging down and is taking hours to install this for some reason...I am wondering if Samsung has borked this completely for Vista /XP..
I am open for suggestions
Mac

I've noticed Windows is not able to find the driver for it.
Try downloading the OEM USB driver from Samsung: http://www.samsung.com/us/support/owners/product/SGH-I317TSAATT
Disconnect the phone
Install the driver
Connect the phone
Let Windows look and install subsequent updates since the OEM version

Same Problem Here
Acyu said:
Whenever I connect my note 2 to my computer, it gives me a pop up message on my phone.
"Unable to find software on your PC that can recognize your device. Service pack 3, Windows Media Player, version 10 or higher, for Windows XP or Android File Transfer for Mac OS must be Installed.
Click to expand...
Click to collapse
I have the same issue and receive the same error message. But only on my Windows XP computers. All my Windows 7 computers work perfectly, but my 64gb SD card connects as a media device, instead of a mass storage device which I could assign a drive letter in XP>
I have tried installing Samsung's USB driver numerous times with no results.
So has anyone found a real solution to connecting a Note 2 SD card to an XP computer as a mass storage device just like any other cell phone I have ever had?

tlwalker1962 said:
I have the same issue and receive the same error message. But only on my Windows XP computers. All my Windows 7 computers work perfectly, but my 64gb SD card connects as a media device, instead of a mass storage device which I could assign a drive letter in XP>
I have tried installing Samsung's USB driver numerous times with no results.
So has anyone found a real solution to connecting a Note 2 SD card to an XP computer as a mass storage device just like any other cell phone I have ever had?
Click to expand...
Click to collapse
I am also having the identical problem. The Note 2 will not connect to any of the three computers I've tried regardless of the settings I've messed with. It used to connect fine and I'm not sure what happened, but now it just charges and registers nothing on the connected PC. Help.

Usb mass storage mode is pretty much gone at this point. Somewhere someone had the wisdom we only need ptp and mtp. I saw an app in the store that will mount external sd as ums. But that doesn't seem to help with the internal, nor do I know if it translates ext4 into something windows can read. :/
-----
I would love to help you, but help yourself first: ask a better question
http://www.catb.org/~esr/faqs/smart-questions.html

This is crazy. I had a note 2 and it synced right away. It broke, I got a replacement and now I am getting the same errors.

Has anyone tried any different method
Has anyone tried any different method? Any solution?

[Q] No disk drive access possible on pc in JB?

I updated to official JB and now on connecting to pc via usb it doesn't show the same notification window as ICS.
There is no option as Charge Only or Disk Drive..
Is this normal, how to allow disk drive access in this case.

You can automatically access the phone storage on both sides (pc and from phone) at the same time. AKA mtp usb storage.
Sent from my EndeavorU

Vcek said:
You can automatically access the phone storage on both sides (pc and from phone) at the same time. AKA mtp usb storage.
Sent from my EndeavorU
Click to expand...
Click to collapse
Even i have the same problem. Even if we are able to access the sd card from both sides, the sd card isnt being shown on the pc. I installed htc sync manager, but that just shows your media files, not your other data. Please help out fast!

Ums made place for mtp. You can mount your sd card in recovery
Verstuurd van mijn HTC One X met Tapatalk

anks257 said:
Even i have the same problem. Even if we are able to access the sd card from both sides, the sd card isnt being shown on the pc. I installed htc sync manager, but that just shows your media files, not your other data. Please help out fast!
Click to expand...
Click to collapse
Check "my computer" for media devices, your one x should be there.
Sent from my EndeavorU

Help!! Sync Manager Installation Error..
I was not having Sync Manager bfore hand so, when i connected my cell, Htc Syn Manager Setup started and downloaded a file of about 106.4 Mb, installer started and after a few steps it showed an error that a CheckandRemoveOldHTCDriver could not be found..
Any guesses whats wrong in this.. I m on 32 bit Win XP.
I m badly stuck, cant transfer any files.. No Disk Drive option appears on usb pc connection, so no access to transfer files.

Vipin_C said:
I was not having Sync Manager bfore hand so, when i connected my cell, Htc Syn Manager Setup started and downloaded a file of about 106.4 Mb, installer started and after a few steps it showed an error that a CheckandRemoveOldHTCDriver could not be found..
Any guesses whats wrong in this.. I m on 32 bit Win XP.
I m badly stuck, cant transfer any files.. No Disk Drive option appears on usb pc connection, so no access to transfer files.
Click to expand...
Click to collapse
Some taiwanese pioneers report that it requires something from windows media player 11 too. Make sure you have these two software installed.
Alternatively, you can use newer windows to obtain simplify this problem.
Sent from my HTC One X using Tapatalk 2

HebeGuess said:
Some taiwanese pioneers report that it requires something from windows media player 11 too. Make sure you have these two software installed.
Alternatively, you can use newer windows to obtain simplify this problem.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I know about that.. When u connect the cell HTC Sync Manager Setup requires WMP 11 or above. I already hav 11.
Need some thing else, i have tried everything, I dont understand how can a Driver file b missing when i have run HTC Driver Installer and have downloaded the HSM setup file from HTC.com straight that too twice..
Initially the setup showed some other files missing like MS VC Redist 2005 etc, so i got them one after one then it stopped at this error...
All I wanted was to enjoy my JB but it a nightmare nw..

Remove all htc drivers.
Install the latest one from htc.
Reboot your computer
Connect the phone and let the drivers get installed.
I hope it works.

faiz02 said:
Remove all htc drivers.
Install the latest one from htc.
Reboot your computer
Connect the phone and let the drivers get installed.
I hope it works.
Click to expand...
Click to collapse
How can i remove all htc drivers, i know the device manager approach. But read sumwhere that these drivers are some times stored in system and same reverts when u connect the device..?

They have done away with usb mass storage in JB and gone to MTP storage. A decent work around is to mount with CWM recovery or TWRP recovery
Also this has been discussed before mate
http://forum.xda-developers.com/show....php?t=1982219

faiz02 said:
Remove all htc drivers.
Install the latest one from htc.
Reboot your computer
Connect the phone and let the drivers get installed.
I hope it works.
Click to expand...
Click to collapse
I removed all drivers from device manager, then using htc sync installed the latest drivers HTC Driver Installer 3.0.0.021,
Then rebooted & connected the device.. But again same error of MTP..
I have an image of it.

exocetdj said:
They have done away with usb mass storage in JB and gone to MTP storage. A decent work around is to mount with CWM recovery or TWRP recovery
Also this has been discussed before mate
http://forum.xda-developers.com/show....php?t=1982219
Click to expand...
Click to collapse
OK..
the link you posted is 404 Error, please correct it..
TIA.

Bizarre!
see below
http://forum.xda-developers.com/showthread.php?t=1982219

[Q] Can't connect to PC as a disk drive, only as Portable Device - is this normal?

I've had my HTC One X for 2 days and I want to ask if this is a normal behavior or something is wrong. When I connect the phone to PC via USB I can access the files only using Windows Explorer. It appears there under "Portable Devices" as "HTC One X". When I double-click there is folder called "Internal Storage" with my files in it. But, is it possible to mount the phone as a regular disk drive (with disk letter assigned, for example E:\), so I can browse the files using Total Commander? I've tried different USB ports but without success. I believe my drivers are working fine.
I've been looking over similar topics here but everyone was talking about looking into "Connect to PC" option in Settings. But I don't have such an option in my Settings! Is it normal? My old Desire had it and I could choose Charge Only/Disk Drive/USB Tethering etc.
When I plug my One X to the computer, the "USB Connected" notification pops up. But when I click on the notification, there are only Hotspot, USB network and Bluetooth options. Nothing related to connection type. See troll.sk/random/scr_usb.png
I've tried turning on/off the USB debugging, but it's still the same.
Is this normal behavior of Jelly Bean 4.1.1?
Edit: when I access Clockwork mod there is an option to mount the USB Drive. When I select this option the internal storage of the phone magically appears in my computer as a regular disk drive just as I wanted. But it's possible only in recovery mod, never happens in normal interface.

Yes... It has been changed after jb update.

Jakkub00 said:
I've had my HTC One X for 2 days and I want to ask if this is a normal behavior or something is wrong. When I connect the phone to PC via USB I can access the files only using Windows Explorer. It appears there under "Portable Devices" as "HTC One X". When I double-click there is folder called "Internal Storage" with my files in it. But, is it possible to mount the phone as a regular disk drive (with disk letter assigned, for example E:\), so I can browse the files using Total Commander? I've tried different USB ports but without success. I believe my drivers are working fine.
I've been looking over similar topics here but everyone was talking about looking into "Connect to PC" option in Settings. But I don't have such an option in my Settings! Is it normal? My old Desire had it and I could choose Charge Only/Disk Drive/USB Tethering etc.
When I plug my One X to the computer, the "USB Connected" notification pops up. But when I click on the notification, there are only Hotspot, USB network and Bluetooth options. Nothing related to connection type. See troll.sk/random/scr_usb.png
I've tried turning on/off the USB debugging, but it's still the same.
Is this normal behavior of Jelly Bean 4.1.1?
Edit: when I access Clockwork mod there is an option to mount the USB Drive. When I select this option the internal storage of the phone magically appears in my computer as a regular disk drive just as I wanted. But it's possible only in recovery mod, never happens in normal interface.
Click to expand...
Click to collapse
Yep this is normal. Google is changing the way that device storage is handled, and as a result this new way has been rolled out by HTC in their JB update. The device will be mounted as a MTP/FTP device instead of the traditional USB storage method.
There is no way that you can mount your device as an USB storage (as E:\ drive, etc.)
BUT, there are a few other ways that you can do this:
1] If you have rooted your phone, you can mount your phone as a USB storage via clockworkmod recovery.
2] If you have NOT rooted your phone, you can download an application called AIRDROID from the market. This will wirelessly allow you to mount your phones USB storage.(But works ONLY on wifi)

anks257 said:
Yep this is normal. Google is changing the way that device storage is handled, and as a result this new way has been rolled out by HTC in their JB update. The device will be mounted as a MTP/FTP device instead of the traditional USB storage method.
There is no way that you can mount your device as an USB storage (as E:\ drive, etc.)
BUT, there are a few other ways that you can do this:
1] If you have rooted your phone, you can mount your phone as a USB storage via clockworkmod recovery.
2] If you have NOT rooted your phone, you can download an application called AIRDROID from the market. This will wirelessly allow you to mount your phones USB storage.(But works ONLY on wifi)
Click to expand...
Click to collapse
4] or just using Bluetooth

[Q] Nexus not showing up in windows

Hello all. I have recently installed CM 10.2. My device will not show up in Windows when running CM rom. When i run stock rooted it shows up. Any ideas? I have usb debugging checked, all drivers installed.

bynarie said:
Hello all. I have recently installed CM 10.2. My device will not show up in Windows when running CM rom. When i run stock rooted it shows up. Any ideas? I have usb debugging checked, all drivers installed.
Click to expand...
Click to collapse
Go to settings then storage n then USB connection and make sure mtp is checked

thanks
Hnk1 said:
Go to settings then storage n then USB connection and make sure mtp is checked
Click to expand...
Click to collapse
Thanks a lot. Worked perfectly

Hnk1 said:
Go to settings then storage n then USB connection and make sure mtp is checked
Click to expand...
Click to collapse
So what is the trick if this has been ticked the whole time but still won't show up? I've glot CM 10.2, MTP is checked, when plugged in the laptop it shows up at the bottom on the task bar & then when I right click it says Nexus 7.
My device shows up under devices & printers, but not under computer when clicking the start menu on the PC & clicking computer. My HDD, DVD drive & SD card all show up, but no N7 so I can't transfer files.
Am I missing something else?

quickstang said:
So what is the trick if this has been ticked the whole time but still won't show up? I've glot CM 10.2, MTP is checked, when plugged in the laptop it shows up at the bottom on the task bar & then when I right click it says Nexus 7.
My device shows up under devices & printers, but not under computer when clicking the start menu on the PC & clicking computer. My HDD, DVD drive & SD card all show up, but no N7 so I can't transfer files.
Am I missing something else?
Click to expand...
Click to collapse
Please elaborate a bit. What I understood is :
Nexus 7 doesnot show up like an SD card etc but as a mobile device yet you can not transfer stuff ?
It doesnot show up like a drive. For me, on Windows 7, it shows up like a mobile device in other devices with the name "Nexus 7". If i click it , I get into the internal memory. You can not rename folders or transfer files within Nexus(as it is used by the Nexus itself so it can not be changed). However, try copy a file from PC to your nexus. Does that work? If yes, that is perfectly normal. Use a file explorer like ES file explorer to rename and transfer files within Nexus. But Es file explorer has some bugs with JB 4.3 esp with extracting a rar file.
If this doesnot solve it, I remember there was also some settings for it. I can not remember though as I havenot used the latest CM 10.2.

Hnk1 said:
Please elaborate a bit. What I understood is :
Nexus 7 doesnot show up like an SD card etc but as a mobile device yet you can not transfer stuff ?
It doesnot show up like a drive. For me, on Windows 7, it shows up like a mobile device in other devices with the name "Nexus 7". If i click it , I get into the internal memory. You can not rename folders or transfer files within Nexus(as it is used by the Nexus itself so it can not be changed). However, try copy a file from PC to your nexus. Does that work? If yes, that is perfectly normal. Use a file explorer like ES file explorer to rename and transfer files within Nexus. But Es file explorer has some bugs with JB 4.3 esp with extracting a rar file.
If this doesnot solve it, I remember there was also some settings for it. I can not remember though as I havenot used the latest CM 10.2.
Click to expand...
Click to collapse
So the first picture is of devices. You can see the N7 is shown, but clicking it only takes me to the info about the device. No way to transfer stuff. Right clicking gives me eject, troubleshoot, properties.
The second is the windows section where it shows the HDD, etc. No N7. I was expecting it to show up to be able to transfer files from computer to the device as in a mass storage device. I did this with the last one where I could see everything on the device.
I have a 600mb file I want to transfer to the tablet & was expecting to just copy it over.

quickstang said:
So the first picture is of devices. You can see the N7 is shown, but clicking it only takes me to the info about the device. No way to transfer stuff. Right clicking gives me eject, troubleshoot, properties.
The second is the windows section where it shows the HDD, etc. No N7. I was expecting it to show up to be able to transfer files from computer to the device as in a mass storage device. I did this with the last one where I could see everything on the device.
I have a 600mb file I want to transfer to the tablet & was expecting to just copy it over.
Click to expand...
Click to collapse
I am attaching my pictures how I see my nexus when it is connected. You do not see Nexus 7 if it is not connected properly or not enabled from Nexus settings.
Does your device charge when you connect to the PC ?
Does your device connect in USB debugging mode ?
Further, go into device manager in My computers and see if there are any question marks on any device? Make sure your device is connected at that time.
Try to connect it to different port or without USB hub if you are using as sometimes, devices do not show up.
Moreover, try to connect your device to the PC and then tick on MTP and then change few options like connect via different methods and see if any usb connection is seen ?
Also, close all other mobile softwares in the background and taskbar (Kies, Sony PC companion, LG, Nokia PC suit) and then try connecting it.
They are many a times culprits. Even try uninstalling their drivers and programmes.
IF USB DEBBUGGING WORKS AND CHARGING, DRIVERS ARE PERFECTLY INSTALLED IN THE PC
YOUR PROBLEM SEEMS TO ME FROM NEXUS SETTINGS.
IT SIMPLY COULD BE A BUG AS CM is still nightly
I hope this helps

quickstang said:
So the first picture is of devices. You can see the N7 is shown, but clicking it only takes me to the info about the device. No way to transfer stuff. Right clicking gives me eject, troubleshoot, properties.
The second is the windows section where it shows the HDD, etc. No N7. I was expecting it to show up to be able to transfer files from computer to the device as in a mass storage device. I did this with the last one where I could see everything on the device.
I have a 600mb file I want to transfer to the tablet & was expecting to just copy it over.
Click to expand...
Click to collapse
Hnk1 said:
I am attaching my pictures how I see my nexus when it is connected. You do not see Nexus 7 if it is not connected properly or not enabled from Nexus settings.
Does your device charge when you connect to the PC ?
Does your device connect in USB debugging mode ?
Further, go into device manager in My computers and see if there are any question marks on any device? Make sure your device is connected at that time.
Try to connect it to different port or without USB hub if you are using as sometimes, devices do not show up.
Moreover, try to connect your device to the PC and then tick on MTP and then change few options like connect via different methods and see if any usb connection is seen ?
Also, close all other mobile softwares in the background and taskbar (Kies, Sony PC companion, LG, Nokia PC suit) and then try connecting it.
They are many a times culprits. Even try uninstalling their drivers and programmes.
IF USB DEBBUGGING WORKS AND CHARGING, DRIVERS ARE PERFECTLY INSTALLED IN THE PC
YOUR PROBLEM SEEMS TO ME FROM NEXUS SETTINGS.
IT SIMPLY COULD BE A BUG AS CM is still nightly
I hope this helps
Click to expand...
Click to collapse
Also I found this thread. I am sure this will help
http://forum.xda-developers.com/showthread.php?p=44262098

Hnk1 said:
Also I found this thread. I am sure this will help
http://forum.xda-developers.com/showthread.php?p=44262098
Click to expand...
Click to collapse
May be a CM bug. I just connected my Galaxy Nexus running 4.2.2 AOKP & I just transferred files from my phone to computer.
The N7 is connected, charging, debugging works, etc. So i'll keep waiting to see what the deal is with each new CM install.
I do appreciate all of the suggestions. Should have tested it on CleanRom before flashing CM to see if it was working then.

I am having the same problem with cleanrom

Unable to mount internal storage or sd

Hey guys,
My niece has an HTC One M8 just as I do and I set up both of our phones identically when we got them... However, she is now having an issue where neither her internal storage or her sd card will mount on her PC. We have uninstalled and reinstalled HTC Sync like 5-10 times and we've tried standalone drivers, etc. She can still access the files via the phone and save files, etc...
Also, her phone does show up in device manager just like mine does... "My HTC"
Any ideas?

Try to uninstall any HTC drivers, than connect the phone. In Windows Device Manager, find the device. Select the option to manually choose the driver, then pick the generic MTP driver.
This worked for me when my PC would connect by adb/fastboot, but not read storage.

redpoint73 said:
Try to uninstall any HTC drivers, than connect the phone. In Windows Device Manager, find the device. Select the option to manually choose the driver, then pick the generic MTP driver.
This worked for me when my PC would connect by adb/fastboot, but not read storage.
Click to expand...
Click to collapse
Seems to be a no go unfortunately.

Did she encrypt her data? If so, I don't think a computer can see the files now.
I've never done it, so I could be mistaken. ?