Related
"Luckily" only the camera doesn't work anymore, I get a black screen when the camera app is started everything else seems fine.
Will have to count in HTC's excellent customer service again when I get home, my 3rd HTC, I dropped each one they got fixed for free let's see what happens with this one...
Sent from my HTC Desire using XDA App
Are you honest when you send them for repair? Or is it a case of "this just stopped working Mr HTC!"?
Be useful to know when I suffer butterfingers...
How high did you drop it from?!
ive dropped mine twice now, once was from only my hand when i was pissed, and the second as i came out of my house and it flew out of its pouch and flipped along the drive it some speed, and it still works perfectly albeit with some nasty dints in the casing.
Dropped mine tonight on bedroom floor from about 5 feet and all is fine
Sent from my HTC Desire using XDA App
6 feet drop onto smooth concrete... one pokemark on one corner and a line on one side.
still works great~
haha
I'm completely honest, with my Touch HD I dropped it in the shower, they first said it would be €75 but when I got it back there was a €0 invoice with it.
I dropped my desire from my hand, I dropped it before on wood floors but this was on the pavement, I'm gonna ask for a replacement backside too as the camera lens is all scratched up.
Sent from my HTC Desire using XDA App
Just got back and contacted HTC, they're picking up the phone tomorrow.
In the mean time I upgraded to FroYo (really liking it), also did a hard reset and the camera started working again but the flash is still kaput (even through the adb shell) I also asked for a new back cover as the lens is scratched.
Will post an update when my precious is fixed
dropped mine last week when driving at ~35km/h on my bike. it fell on its screen, skidded 10 metres on asphalt...and still everything works. it now has some heavy scratches on the casing though. luckily i had a screen protection applied, so the screen is still looking flawless.
built like a tank
HugoTouchHD said:
Just got back and contacted HTC, they're picking up the phone tomorrow.
In the mean time I upgraded to FroYo (really liking it), also did a hard reset and the camera started working again but the flash is still kaput (even through the adb shell) I also asked for a new back cover as the lens is scratched.
Will post an update when my precious is fixed
Click to expand...
Click to collapse
How do you go about contacting HTC? Phone or email? Do you just say, I dropped my phone and x isn't working?
How long do they take to get back to you?
porsch1909 said:
How do you go about contacting HTC? Phone or email? Do you just say, I dropped my phone and x isn't working?
How long do they take to get back to you?
Click to expand...
Click to collapse
I called them, just selected the language and had to stay on hold for about 2min (without music ) before speaking to someone:
http://www.htc.com/www/CA_Hotline.aspx
And yes, just told them I dropped it and the flash is not working, the guy asked if I tried resetting and then started a repair ticket. Via my phone number he saw that I had called before and verified my address etc.
I have now received a confirmation from the courier of the address and pickup time tomorrow and a form from HTC to add to the package.
The guy said the damage was not covered by warranty (duh) but that's what they said last time too, I (my company ) doesn't mind paying.
HugoTouchHD said:
I'm completely honest, with my Touch HD I dropped it in the shower,
Click to expand...
Click to collapse
LOL. you had your phone in the shower?
mcgon1979 said:
LOL. you had your phone in the shower?
Click to expand...
Click to collapse
it's fun to watch youtube clips, listen to music, etc. but those car windscreen holders don't work well on wall tiles
lmao the things we do to keep our phone in view 24/7
luckily i haven't dropped my phone. my heart broke every time i dropped my G1 ><
Nice and still flawless... Loving my Desire
I may have been wrong in my opinion of HTC service, I was lucky a few times but ...
This time the pickup went wrong, the driver came 2 hours before the arranged time (he said he waited 1 hour and thought that would make it right or something, if he waited 2 hours I'd have been there!)
So that delayed things.
The day after pickup I noticed HTC's repair tracker displayed "repair complete" which seemed strange, a call to HTC was very confusing, due to a mixup my original ticket was closed, a new one was opened but I could not get it or check it, I would be getting an email with updates ...
After a few days I contacted them again and was told to contact the repair centre, they gave me a number I could check and when I saw that it had nothing about the flash or camera not working only that the housing was damaged!!! Strange 'cause I never said anything about the housing.
When I called back they didn't know anything about the camera but a price for changing the casing was on it's way VIA POST, huh? they apparently did not have my email (very bad communication for an information tech company!) but after giving my email they said they would make a new offer to fix the camera/flash and send it by email.
And that is where I am at now, did not get the email yet and more than a week has passed already, I'm using my Touch HD again, I now know why I didn't miss WiMo ...
Interesting update. I guess they would have to run some sort of a basic diagnostic test on all phones in for repair. Evebn if the repair was just a cosmetic fix like a new glass or something. Hopefully it will be fine. Let us know when you get it back and how much if any it costs and if the fix was good.
Cheers!
You didn't put any protection for your Desire?
titus1 said:
You didn't put any protection for your Desire?
Click to expand...
Click to collapse
No, I used to but screen protectors and cases always bug me, I change phones often enough not to need them
After a few more exchanges to get the repair of the camera/flash approved (by mail and paper post) it was finally sent back to me last Friday, obviously I was not notified of a deliver today and the need to pay the repair in cash (€130) so that delivery did not take place.
The courier service apparently can only give "between 9am and 6pm" delivery time so I'll probably get my phone back on Friday, exactly 3 weeks and 2 days since it was picked up for a repair that took less than 3 hours:
Repair at repair center - Started 18-8-2010 13:39:45
Repair at repair center - Finished 18-8-2010 16:15:53
All this is not HTC's fault obviously they only make the arrangements for pickup and repair by the respective companies.
The repair was done by Dynafix and pickup and delivery is done by Dynalogics, 2 companies that are part of the same group but do not communicate well with each other.
But HTC does choose the companies that can do their repairs and I think they should take a closer look at their partners.
To their credit HTC did personally contact me because I indicated a "Very Dissatisfied" on their customer survey and assured me they'd look into my case.
Phew finally got my Desire back, time to start forgetting this sordid episode.
Sent from my HTC Desire using XDA App
I dropped mine from the night table to the carpet, bumped the table while I was asleep and the next day I had a chipped on the top left corner. I email HTC and complained about how easily mine got chipped and scratched. This is what they said.
Dear ****,
Dear Mr. ****, Thank you for contacting our Customer Support Center. With regards to your inquiry, please note that your device HTC Desire was made from the finest materials, and no device can be scratched without external effects. you may dropped your device. however you can visit the nearest service center to check the device for you. We invite you to visit the support area at our Web site. Please go to: http://www.htc.com/www/support.aspx Or you can go to: http://www.htc.com/mea-en/selectcountry.aspx Select your country and then click on the Support tab. Thank you once again for your continued patronage. Best regards, Ahmed El-Nouby HTC MEA Technical Support Team
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 10SACW33ENA000032.
Sincerely,
Ahmed
And you know where's the nearest HTC Care Center? It's on the next state! So they are useless and just keep giving some BS about high quality material.
Hi, on Friday 9/23/16 my friend in school thought it was a great idea to play a joke one me and steal my phone and run away with it so I could chase him around for it to make him look "funny."
In the process while he was running he dropped my OP3 which I got 2 weeks before and the screen is shattered. Now the device still functions but I just can't deal with a broken screen especially when I recently got the device. My friend is paying me back but what is my best option? Get the screen repaired? Get a new OP3? I honestly don't know.
If you could help me out that would be great.
Thanks
I can't post a picture as I have only made 1 - 2 posts on here, if there is any was I can post a picture let me know.
Get a new friend, contact oneplus and they will fix it, or try to see if any local shops can fix it, it seemed pretty easy to take apart
Or you can sell it to me ?
Bradl79 said:
Get a new friend, contact oneplus and they will fix it, or try to see if any local shops can fix it, it seemed pretty easy to take apart
Click to expand...
Click to collapse
Thanks bro =)
Hey guys, my phone got slammed in a car door and I finally paid £130 and replaced the screen because it got damaged to the point of being unusable but in the process of replacing it I accidently broke the ribbon for the multitask button. I've tried searching for the part on eBay etc and can't find a replacement part, could someone link me please? If it's available. Thanks in advance
8hodgsonkh said:
Hey guys, my phone got slammed in a car door and I finally paid £130 and replaced the screen because it got damaged to the point of being unusable but in the process of replacing it I accidently broke the ribbon for the multitask button. I've tried searching for the part on eBay etc and can't find a replacement part, could someone link me please? If it's available. Thanks in advance
Click to expand...
Click to collapse
I think you ****ed up, sending it to oneplus is you only option, also forget your warrenty.
Puddi_Puddin said:
I think you ****ed up, sending it to oneplus is you only option, also forget your warrenty.
Click to expand...
Click to collapse
Meh the part will be like £5 I'd rather not wait weeks and pay a lot I can manage for now I might not even fix it and I bought the phone used from CEX no warranty
8hodgsonkh said:
Meh the part will be like £5 I'd rather not wait weeks and pay a lot I can manage for now I might not even fix it and I bought the phone used from CEX no warranty
Click to expand...
Click to collapse
Dunno, not much parts for the OP3. Have you watched JerryRigEverything? He has a really nice disassembly video.
Confirmed, you DID f**k up.
There are NO official replacement parts available online because OnePlus does not sell them to third parties. Anything you may come across is not official - including that screen you got somewhere.
Even if you don't mind unofficial parts, it's really hard to get small single parts for devices with poor service support. Full screen assemblies are fairly common, pretty much anything else isn't.
BTW, screen replacement in official service center costs about as much as you paid for the screen. Didn't benefit at all doing it alone ...
Don't have many options now, go check aliexpress, dealextreme and similar sites if you find anything. If not, well, ... you'll have to shell out even more £££.
Sent from my ONEPLUS A3003 using Tapatalk
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Out of interest, when was your Pixel C made? What's the first 2 characters of your serial number?
I had the exact same issue. Half the screen was "snow". At first I could solve by rebooting but it gradually got worse. It's hardware. Sometimes it would respond to pressure on the screen and it happened even when booting. I finally had to RMA it.
UBreakItWeFixIt is a new development. When I broke my screen they told me I had to take it somewhere for service but they couldn't tell me where. That seemed really odd, apparently even to them. They RMAd that one for the cracked screen.
I really appreciated that last RMA. But I've been through about five of these and never returned one for any trivial reason.
But I still love my Pixel C.
Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I try getting your RMA request pushed up the ladder to higher up employee and not a standard support bod. Your so close to the end of warranty that good service would be to replace your device. There will be discretionary power to do this.
@Joediver53,
Just so you know you're not the only one to get less than stellar support from Google customer service, here's my tale of woe > https://forum.xda-developers.com/pixel-c/help/screen-issue-t3501862
It's still at the shop....I'll let you know
While waiting for the shop to let me know what the story is I checked and found that I purchased it with my AMEX which will give me an extra year of warranty. I'm waiting until I get the estimate but then I'll try elevating the problem to a supervisor because even though AMEX will reimburse me I'd rather not pay the extra $100 for the 64gb version. Mine is the 32gb and I've never had a problem with space.
I'll be sure to post the results and the first 2 digits of the sn.
Joediver53 said:
While waiting for the shop to let me know what the story is I checked and found that I purchased it with my AMEX which will give me an extra year of warranty. I'm waiting until I get the estimate but then I'll try elevating the problem to a supervisor because even though AMEX will reimburse me I'd rather not pay the extra $100 for the 64gb version. Mine is the 32gb and I've never had a problem with space.
I'll be sure to post the results and the first 2 digits of the sn.
Click to expand...
Click to collapse
YouBreakIFix called and said they can't even find parts for the Pixel C.
Called Google again and escalated the issue. I should hear back in 24-48 hours
Serial number ends in 59.
Solved!
Just to update anyone who's interested. I just received a follow up email from Google with a link to order a replacement Pixel C. They just put a hold on your credit card for the full amount until the old unit is returned to them. I'm still nervous about using any magnetic wake/sleep cases or the Google magnetic keyboard as it seems the majority of similar problems I've found on the forums revolve around possible poor magnetic shielding on the Pixel. I've asked if they have addressed this issue on the new/refurbished units they are sending out now. Waiting for a reply.
Anyone with a newer Pixel C (within the past 4-5 months) have any problems with magnetic cases/keyboards?
My pixel C has been working great for the past year or so but just noticed my cameras front and back are not working. They are just a black screen.
I did a hard restart. Any other suggestions?
I've never had any problems with mine.... Really surprised and disappointed in whats happening to you guys
souldrainer2021 said:
I've never had any problems with mine.... Really surprised and disappointed in whats happening to you guys
Click to expand...
Click to collapse
That's what I thought until a few weeks ago. Luckily even after the warranty expired I was able to get a replacement
Sent from my Pixel C using Tapatalk
Holy cow! Me too!
Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I have been in complete & utter frustration with the EXACT problem over the last 3 days. It began after I installed the security update. I think this might be a Google issue if others experience the same issue. I KNOW it's not broken or cracked or damaged in any physical way. My C was a Christmas gift so no clue if the warranty is still valid, but my gut tells me, either A: the pixel C is an overly delicate product or B: the software patch has a glitch. Keep updating this thread with your resolutions and I'll do the same.
Joediver53 said:
That's what I thought until a few weeks ago. Luckily even after the warranty expired I was able to get a replacement
Sent from my Pixel C using Tapatalk
Click to expand...
Click to collapse
Yep, I just had to replace mine a few weeks ago too. It was in warranty, but I had bought it used. Fortunately, I was able to get Google to transfer the ownership to my account. I received a new replacement, hopefully it does not also have the same hardware glitch.
i have a Pixel 2 XL and the speaker grill seems to be loose and i read that the speaker grill has everything to do with thew phones water resistance, so i want to take no chances... My phone was purchased directly from the playstore and i have never done an rma before, and i know that they send refurbs back to anyone requesting an rma for whatever issue,.... I have read about the faulty RMA devices sent back with screen issues speaker issues etv... and i was wondering if anyone has RMA'd recently to tell me the condition of their new device.... i have a 64 gb panda version and the screen is flawless speakers are good camera is perfect... im scared to get a dud back....thanks for reading... looking forward to your feed back
i42o said:
i have a Pixel 2 XL and the speaker grill seems to be loose and i read that the speaker grill has everything to do with thew phones water resistance, so i want to take no chances... My phone was purchased directly from the playstore and i have never done an rma before, and i know that they send refurbs back to anyone requesting an rma for whatever issue,.... I have read about the faulty RMA devices sent back with screen issues speaker issues etv... and i was wondering if anyone has RMA'd recently to tell me the condition of their new device.... i have a 64 gb panda version and the screen is flawless speakers are good camera is perfect... im scared to get a dud back....thanks for reading... looking forward to your feed back
Click to expand...
Click to collapse
I've legitimately had 7 or so rma's and just got one this week for a speaker issue. It was just buzzing, try the YouTube technique of pressing in with a guitar pick and it did not help at all.
Sent from my [device_name] using XDA-Developers Legacy app
kickenwing13 said:
I've legitimately had 7 or so rma's and just got one this week for a speaker issue. It was just buzzing, try the YouTube technique of pressing in with a guitar pick and it did not help at all.
Click to expand...
Click to collapse
now if I may ask you, what were the main issues with the devices you got in return again the device that I have right now is spotless but the girl on the speaker seems to be loose and I can actually move it around and wiggle it inside of the hole... The only reason I want to return it is because of the waterproofing being faulty now I don't want to damage my device
that and I have an abnormal battery drain on my phone as well so I am hoping that I get a newer phone with a better screen and newer battery if it is possible and a fixed speaker Grill lol..
The guilty for this device was in December did you notice anything about the build dates for your devices how are the screen or what was your experience like
i42o said:
now if I may ask you, what were the main issues with the devices you got in return again the device that I have right now is spotless but the girl on the speaker seems to be loose and I can actually move it around and wiggle it inside of the hole... The only reason I want to return it is because of the waterproofing being faulty now I don't want to damage my device
that and I have an abnormal battery drain on my phone as well so I am hoping that I get a newer phone with a better screen and newer battery if it is possible and a fixed speaker Grill lol..
The guilty for this device was in December did you notice anything about the build dates for your devices how are the screen or what was your experience like
Click to expand...
Click to collapse
I honestly am ignorant to the build date thing. 1st one screen burn in w/in first month or so. rejected RMA because screen would flash white every time i turned screen off. 3rd one, gps kept saying i was in CLE, no one from google knew why, so they sent replacement. they sent RMA, rma speakers were garbage. rattled and muted with ANY pressure to the screen, they repkaced and lower speaker was buzzing.. this one seems great
RMA'd mine in August for a problem with the USB port. The refurbished device I received was like new. The only difference, it came in a different, thinner box, without the charger.
Don't worry, you'll get a perfect phone. In fact the replacement device I got has a better display, with less blue shift
Phazonclash said:
RMA'd mine in August for a problem with the USB port. The refurbished device I received was like new. The only difference, it came in a different, thinner box, without the charger.
Don't worry, you'll get a perfect phone. In fact the replacement device I got has a better display, with less blue shift
Click to expand...
Click to collapse
I did the same at the beginning of October for the same problem. The one i received is in mint condition.
I just RMAed mine because it would no longer hold USB C cables. Like they wouldn't click in they just fall out. Also i had an enormous amount of screen burn-in (happened just weeks after i got the phone)
My RMA phone looks brand new i would never guessed its a refurb. Screen is perfect and USB cables click in and stay there.
Plus if you got the phone from Google the RMA process is super easy (had to RMA my Nexus 5 too) They dont make you jump through hoops doing stupid troubleshooting crap.
RMA'd mine a few days ago, replacement should arrive today
Had screen burn-in around the navbar area
Speakers rattled too much for my liking
Battery life was becoming pretty bad regardless of being stock/on a custom ROM/kernel
USB port, although was holding cables in place, would come out very easily
The Google rep basically stopped me at burn-in and asked for proof of purchase (order ID) and proof of burn-in (taking a pic of the screen with another phone)
After I did both, he set the RMA up and now I'm just hoping the replacement is issue-free, since I have read some users sending replacement after replacement back because the replacements had issues of their own. Fingers crossed!
Update 1:
Due to Canada Post labour disruptions, my replacement is delayed ?. I'll update this post with the quality of the replacement as soon as it arrives.
Update 2:
Finally received the replacement and I got lucky with a brand new device! I called to ask if I need to send back accessories that came with my device and I do not. Basically have two of every accessory, on top of a brand new phone (and not refurbished).
It is manufactured in October 2017 but I see no blue shift or other screen issues. If anything it looks better! I just need to test the battery, hopefully it hasn't depreciated just sitting in the box for a year.
I RMAed a pixel 2 and a pixel 2xl and got 2 brand new phones (with old manufacture date tho) living in germany fyi
I RMA my Verizon pixel 2 xl about 2 months ago because the phone would lag, freeze, and become unusable Everytime I had Google maps navigation open and Spotify running in the background. No questions asked, phone was still under warranty, and I received my new device(was not refurbished) 2 days later.
I just RMA'd to Google here in Canada. Had freezing and lagging issues. That sent me what appears to be a brand new device, box, charger and all. My screen even had a small crack but they still sent me a new one.
acheney1990 said:
I just RMA'd to Google here in Canada. Had freezing and lagging issues. That sent me what appears to be a brand new device, box, charger and all. My screen even had a small crack but they still sent me a new one.
Click to expand...
Click to collapse
I wonder if they actually use the same facilities for Canada and the United States
Did you ship locally in Canada or did you ship to the United States @acheney1990
I'm in this same boat. I have RMA'd three times now, always having random freezes, frame drop outs and lagging on stock ROM, no root. My RMA is scheduled to be delivered today. I have received refurbs each time, but they have been good phones for the most part.
I had to RMA the replacement device I got in August because of camera problems.
It went smoothly and it was fast the first time, but that time it seems Google it trying to make the RMA process hell for me.
I contacted them last Monday (October 22nd). After the usual resolution steps (Was the phone dropped? Is the camera app up-to-date? Can you reproduce the problem in Safe Mode? Have you factory resetted it? blah blah blah), they accept my RMA request and tell me I would receive my shipping label soon.
At 9 PM the same day I receive this email instead:
Thanks for contacting Google Support.
This email is in regards to our conversation we had over chat. Due to some tool issue at our end we're not able to generate RMA for the standard replacement. Once the issue will resolve, we'll create the RMA and send you an confirmation email.
Alternatively, if you wish we can process the Advance exchange in this case.
If you've any query, please let us know. I'd happy to help you.
Thanks!
The Google Support Team
Click to expand...
Click to collapse
Fair enough, problems can happen and they must be very busy with the Pixel 3 launch. I'm not a jerk, I can understand there are delays.
But still no email, follow-up or update from them after a week. On October 29th (last Monday), I contact them again and talk to someone else. I explain the situation, and they tell me they'll retry to generate my RMA request/shipping label. After almost an hour of trying to re-create my RMA , the employee I'm talking to asks me if it's OK to continue the discussion by mail instead. I accept. Mistake
Later that day, same sh*t again. No shipping label, I receive this email instead:
Thanks for contacting Google.
This email is in regards to the chat conversation we had earlier today, I'm sorry we weren't able to complete it. Hence I wanted to follow up via email to ensure all your queries have been answered. Please help me with the below mentioned details to help me assist you further.
Kindly provide the following details please.
Point of Purchase:
Type of Replacement:
Full name:
Shipping address:
Email address:
Phone number:
Order ID
Please reply to the same email, it will come directly to me and we will not lose our point of contact, I will be right here to help you with the same.
Thanks!
Click to expand...
Click to collapse
I provide them with the requested informations immediately.
Two days later, still no follow up. I write an email asking what's going on and asking if they need something else. Many hours later, they send me this:
Thank you for contacting Google support team.
My apology for the delay. I am in direct touch with the next level. I would request you to help me with the proof of purchase of the device with visible order ID on it.
Click to expand...
Click to collapse
I sent them a screenshot of my phone order with the order ID. I'm awaiting for a response, but at this point I feel they're somehow trying to buy some time.
I'm a very polite customer, but that's so frustrating... the RMA was accepted 10 days ago, just send me my shipping label for the love of God... You're telling me it's been a week and a half, and your system still can't generate RMA shipping labels? You're Google ffs, not a small, unknown company...
I'm stuck with a device I paid $1400 CAD and it doesn't work. Can I get a device that works please Google?
Google Is sending me a Band New Pixel 2 XL. I received a refurbished device with a dead speaker and the guy I called was like( I have good news) your getting a Brand New Phone. I still had to put a hold for $919 on my card for the device and now I'm hopping I don't receive another crappy device.