Rattling noise near speaker? - Nexus 5X Q&A, Help & Troubleshooting

Hey everyone.
I bear sad news that my Nexus 5X which I got 2 days ago appears to have a rattle inside.
Its near the top but holding the buttons, the camera glass, fingerprint, speaker grills, and anything else I could think of still doesn't fix it so it seems to be internal.
I've not had a chance to speak to Google or LG about it yet and Carphone Warehouse (UK retailer) weren't any help online. Speaking to them in store tomorrow so fingers crossed they just replace it.
Does anyone else have this issue?
SOLVED! - I spoke to Google support and they said that the rattling noise comes from the sim tray.
There is a tiny lever which you push with the sim pin to remove the sim tray, and that lever is what rattles against the frame. Providing that your 5X works as it should, that's the rattle.
Thanks guys

Hi
Azzabear said:
Hey everyone.
I bare sad news that my Nexus 5X which I got 2 days ago appears to have a rattle inside.
Its near the top but holding the buttons, the camera glass, fingerprint, speaker grills, and anything else I could think of still doesn't fix it so it seems to be internal.
I've not had a chance to speak to Google or LG about it yet and Carphone Warehouse (UK retailer) weren't any help online. Speaking to them in store tomorrow so fingers crossed they just replace it.
Does anyone else have this issue?
Thanks guys
Click to expand...
Click to collapse
Most likely the camera optics which are loose when unpowered. Launch the camera app to energise the camera, does it still rattle? If no or needs more shaking then its normal.
Regards
Phil

PhilipL said:
Most likely the camera optics which are loose when unpowered. Launch the camera app to energise the camera, does it still rattle? If no or needs more shaking then its normal.
Click to expand...
Click to collapse
No luck still rattles when the camera is on and needs the same amount of shaking

I have this too. I wonder what it is... should I be worried?

Why are u shaking your phone, and why does it bother you.

So I never noticed this but since you said something I shook mine and I have the same thing.
Meh.. Barely noticeable even when trying to make it happen

Mountainfisher said:
Why are u shaking your phone, and why does it bother you.
Click to expand...
Click to collapse
I noticed there was a rattling sound when the vibration motor goes off, so I shook it a little to see if anything was lose and now I can't stop hearing it with every notification.
It's not usually something that would bother me but now I know its internal it will

Hi
Azzabear said:
No luck still rattles when the camera is on and needs the same amount of shaking
Click to expand...
Click to collapse
Mine rattles too if I shake it, so have other phones, it's common, first search gave me this http://forum.xda-developers.com/showthread.php?t=2713803
It depends on how the optics are driven for focusing so the rattle could remain, it could be the vibration motor which is a circular motor by the looks of the teardown, so it might free spin when the phone is shaken.
Every smartphone I have ever owned, when I've visited the forums here there are people complaining about rattles when they shake the phone. There are lose parts in these phones as often things need to move freely, i.e. buttons, camera optics, and vibration motors, everything else is so tightly packed in it can not rattle. The only other rattle you might get is a broken off component, and the chances the phone still works with a detached resistor or chip is unlikely, plus you'd hear that moving around.
Honestly it is nothing to worry about. Google "phone rattles" and be assured it's normal.
Regards
Phil

Okay I spoke to Google support today and the person I spoke to said that the rattling noise comes from the sim tray.
There is a tiny lever which you push with the sim pin to remove the sim tray, and that lever is what rattles against the frame. Providing that your 5X works as it should, that's the rattle.
Thanks for the help everyone!

Azzabear said:
Okay I spoke to Google support today and the person I spoke to said that the rattling noise comes from the sim tray.
There is a tiny lever which you push with the sim pin to remove the sim tray, and that lever is what rattles against the frame. Providing that your 5X works as it should, that's the rattle.
Thanks for the help everyone!
Click to expand...
Click to collapse
So did they offer to exchange it or no? It's very annoying tbh once you notice it.

Related

Vibrate rattle.

Hey guys! Just picked up my 900 today and I must admit, I'm loving it so far. Now, I know most of us have the scrolling lag (compared to the DVP or HD7) but does anyone have the vibration rattle? Anytime my phone vibrates, it rattles for the first part of the vibrate duration then stops. When vibration resumes, the rattle is there again but only for a brief moment. It's as if it rattles only when the motor first takes off. Not a really huge deal but it does get somewhat annoying at times... I've tried to take out he micro SIM tray because I thought this was the cause, but it isn't.
Mine does that too. From reviews I have read it is normal for the Lumia 900.
braddles said:
Mine does that too. From reviews I have read it is normal for the Lumia 900.
Click to expand...
Click to collapse
Interesting... I wonder why they thought it would be a good idea to do that?
It's normal
Nissan350 said:
Hey guys! Just picked up my 900 today and I must admit, I'm loving it so far. Now, I know most of us have the scrolling lag (compared to the DVP or HD7) but does anyone have the vibration rattle? Anytime my phone vibrates, it rattles for the first part of the vibrate duration then stops. When vibration resumes, the rattle is there again but only for a brief moment. It's as if it rattles only when the motor first takes off. Not a really huge deal but it does get somewhat annoying at times... I've tried to take out he micro SIM tray because I thought this was the cause, but it isn't.
Click to expand...
Click to collapse
I think it's the camera button. Mine is loose and I can shake the phone close to me ear and hear it rattle. I took it into the AT&T store and all of them (display and employee phones) do it.
wspaw said:
I think it's the camera button. Mine is loose and I can shake the phone close to me ear and hear it rattle. I took it into the AT&T store and all of them (display and employee phones) do it.
Click to expand...
Click to collapse
Definitely not the camera button for me. I downloaded a vibration app that allows you to access the vibration at the touch of a button and secured all buttons by putting my hand over them... it still rattled. My best guess would be a faulty motor or something very close to the motors location inside the phone. I will justify it by calling it a feature. Lol.
It's the camera
I'm pretty sure it's the camera lens rattling. It's not a feature, more of a design oversight. It's very annoying. But that's how all Lumia 900s are so I suppose you could say it's "normal" behavior.
Edit: BTW I forgot to mention that I exchanged my phone once thinking I just got a faulty phone but the replacement does the same.
Ditto. I wondered if someone would be posting about it.
The phone is two awesome for me to worry about it though
Nissan350 said:
Hey guys! Just picked up my 900 today and I must admit, I'm loving it so far. Now, I know most of us have the scrolling lag (compared to the DVP or HD7) but does anyone have the vibration rattle? Anytime my phone vibrates, it rattles for the first part of the vibrate duration then stops. When vibration resumes, the rattle is there again but only for a brief moment. It's as if it rattles only when the motor first takes off. Not a really huge deal but it does get somewhat annoying at times... I've tried to take out he micro SIM tray because I thought this was the cause, but it isn't.
Click to expand...
Click to collapse
Dude, you just made me look stupid. Read your post and I started shaking my phone. My Boss walks in and asks....you ok?? Geessshhh......just what I needed, got caught on xda shaking my phone.
my phone sounds like a chainsaw when it vibrates.
Does it sound like this? http://forum.xda-developers.com/showthread.php?t=1446018
i have to turn the vibration completely off on my amaze its rather annoying
Same here, but I can hear something rattling back and forth if I shake it. I have to hold the phone close to my ear while shaking to really hear it though.
As long as it doesn't mean something will break, I'm fine with it.
Yes, I can confirm that my new Lumia 900 does exactly the same horrible rattling For what is worth, I think is much less noticeable if you use the Gel Case which I got for free from my AT&T store:
www[dot]wireless[dot]att[dot]com/cell-phone-service/accessory-details/?q_sku=sku5870251#
(Copy and Paste the Link and modify it because forum won't allow me to make it URL)
Regards
I'm going to check the hallway for my boss before I shake this phone again...
wspaw said:
I think it's the camera button. Mine is loose and I can shake the phone close to me ear and hear it rattle. I took it into the AT&T store and all of them (display and employee phones) do it.
Click to expand...
Click to collapse
I sent myself an email to get a vibration, while holding all buttons stationary. The buzz, although lessened, is still evident. So it's something else.
I really do prefer the vibration from my Focus over the Lumia.
Nokia are pretty good at fixing hardware issues.. someone should bug them on their NokiaUSA fb page and also their twitter account. If they get enough complaints, hopefully they will do something about it.
Also, start a thread here:
http://discussions.europe.nokia.com/t5/Nokia-with-Windows-Phone/bd-p/Nokia_with_Windows_Phone
hx4700 Killer said:
Ditto. I wondered if someone would be posting about it.
The phone is two awesome for me to worry about it though
Click to expand...
Click to collapse
Exactly how i felt. Until i got like 5 texts in a row lmao. Guess ill just have to get use to it cause theres no way im returning this phone!
alodar1 said:
Dude, you just made me look stupid. Read your post and I started shaking my phone. My Boss walks in and asks....you ok?? Geessshhh......just what I needed, got caught on xda shaking my phone.
Click to expand...
Click to collapse
LMFAO! The funniest mental image just popped up in my head haha!
stratax said:
Does it sound like this? http://forum.xda-developers.com/showthread.php?t=1446018
i have to turn the vibration completely off on my amaze its rather annoying
Click to expand...
Click to collapse
The video is private. It wont let me access it :/
kalep said:
Yes, I can confirm that my new Lumia 900 does exactly the same horrible rattling For what is worth, I think is much less noticeable if you use the Gel Case which I got for free from my AT&T store:
www[dot]wireless[dot]att[dot]com/cell-phone-service/accessory-details/?q_sku=sku5870251#
(Copy and Paste the Link and modify it because forum won't allow me to make it URL)
Regards
Click to expand...
Click to collapse
I have the Black GEL TPU case sold at At&t that covers the entire phone like a glove. Vibration is still evident.
For all those that are trying to simulate vibration, go into the market and download "Vibemassage + Sound"
Once you start it up, pivot over to options and disable the "enable sound" slider then hit the main switch. If your phone is like mine, you'll notice that it rattles only when the vibrations starts.
Also, if you turn the phone around and hold it up to your ear and tap to the left of the camera, you will hear the rattle.
The vibrate is pretty annoying. Tempted to just turn it off completely.
vect0r said:
The vibrate is pretty annoying. Tempted to just turn it off completely.
Click to expand...
Click to collapse
Tried that. I kept missing notifications :/
Mine rattles when vibrating too. It's fairly loud and sounds cheap. It seems out of place on a device that otherwise feels solid and premium.
I grabbed an app (vibeMassage + Sound) to test the vibration and experimented with holding each of the buttons and removing the sim card. The rattle isn't coming from anything on the outside of the device, so something internally must be loose.
It honestly sounds like its coming from the headphone jack, when i squeeze that area it gets less noticeable

Tiny Hole On Top Left of Phone?

So, I might of been quite tired and not concentrated when this happened...
But, I was removing my SIM when I realised that I was actually inserting the SIM opening tool into the tiny hole in the top left not the top right. Does anyone know what this hole is exactly for?
I was thinking it was either a microphone (wrong end of phone?) or some sort of water damage detection hole?
Either way it definitely didn't open my SIM slot
jpart091 said:
So, I might of been quite tired and not concentrated when this happened...
But, I was removing my SIM when I realised that I was actually inserting the SIM opening tool into the tiny hole in the top left not the top right. Does anyone know what this hole is exactly for?
I was thinking it was either a microphone (wrong end of phone?) or some sort of water damage detection hole?
Either way it definitely didn't open my SIM slot
Click to expand...
Click to collapse
I believe it is another mic for stereo video and background noise cancelling when phoning
Sent from my Galaxy Tab 10.1 with Tapatalk
i personally think its a mic for calls to help when on loud speaker
that would be the secondary microphone for noise cancellation
Thanks for your help guys, I just hope me prodding it with the HTC Sim tool has not broken it haha...
I too wasn't concentrating in the store when they were giving me the sim, i'm pretty sure it's a reset button as the phone restarted when I poked a paperclip in the wrong hole.
I did exactly the same thing yesterday. Wasn't concentrating properly. I pushed it in pretty hard too. Have you noticed any problems since in call quality or video sound?
da_darkest_ninja said:
i personally think its a mic for calls to help when on loud speaker
Click to expand...
Click to collapse
Noticed that many say the hole is for a microphone. After searching I cannot find that mentioned by HTC anywhere.
However beneath that hole is a push button switch.
I don't what it is for and am willing to try, however recently my phone decided to become a brick, so after that is fixed...... :good:
little hole
its is a mic i damaged my bottom one so i opened my hox to repair and its the very same as the mic i replaced
jpart091 said:
Thanks for your help guys, I just hope me prodding it with the HTC Sim tool has not broken it haha...
Click to expand...
Click to collapse
My First thought too !
And I'm sure at some point most of us have done it. :fingers-crossed:

Camera

Does anybody know if this is normal. The camera if you touch or shake your phone that the camera rattles /shakes seems loose
Sent from my LG-LS970 using xda premium
Yeah that's the auto focus most phones any kind do it
Sent from my LG-LS970 using xda premium
My friend's Optimus G makes a rattling noise as well, but don't know if it's this way on all units. Maybe set up a poll
I remember seeing another thread about this somewhere. Some say its the camera, others say its the volume buttons. Yeah, mine rattles just a little bit.
Not too worried about it. (Calmer than you are)
-Walter
/s
I rattle too
every phone that I have had in the past 4 years had this noise. I think that its the camera
No rattles on/in mine Had to take it out of my case to see...then remembered how beautiful my little OG is...then promptly put it back in it's Commuter case lol.
stealth919 said:
No rattles on/in mine Had to take it out of my case to see...then remembered how beautiful my little OG is...then promptly put it back in it's Commuter case lol.
Click to expand...
Click to collapse
Just wondering, did you shake it or did you tap it around the camera?
With my friend's Optimus, it seems that it only makes the rattling noise if it's tapped. (that, or knocked against your knuckle) When it's shaken, there's pretty much no sound.
chronostorm said:
Just wondering, did you shake it or did you tap it around the camera?
With my friend's Optimus, it seems that it only makes the rattling noise if it's tapped. (that, or knocked against your knuckle) When it's shaken, there's pretty much no sound.
Click to expand...
Click to collapse
It sounds like it is coming from the earpiece area. However, this could be that it's merely the only passage for the sound to travel through. Either way, mine rattles with a shake, tap, and knock.
I guess I better open it up and see what's going on. Wish me luck. :fingers-crossed:
Edit: Confirmed, it is the camera. It is not seated firmly in the housing. Since it is connected via a ribbon, applying pressure will not fix it. Aside from applying adhesive underneath, I'm not sure there is really anything that can be done about it. However, it does not affect functionality, so the real question is whether anything SHOULD be done about it. It's just annoying.
I was wondering if I should return it or start a thread asking about it.
Ditto. If I tap the back of the phone by the camera, I hear the same thing.
chronostorm said:
Just wondering, did you shake it or did you tap it around the camera?
With my friend's Optimus, it seems that it only makes the rattling noise if it's tapped. (that, or knocked against your knuckle) When it's shaken, there's pretty much no sound.
Click to expand...
Click to collapse
Actually I did both and all kinds of movement and it was tight...Update though now as of the 3rd of December I noticed I now too have the faint little rattle from the camera lens area. I noticed when I cleaned it with my cloth sometimes it goes away for a while like maybe something shifted but it still looks fine and it still seems to take good pics and focuses...I don't know just thought I would throw in an update.

Loose piece inside the phone? Makes a rattle sound when shaking.

I got my N5x yesterday and I read online that some users are experiencing a loose piece of hardware inside the phone. I held the power/volume rockers down and shook again, it appears the loose piece is inside of the camera, or near it. When I opened my N5x, I tested this and mine's affected. I have a 32GB Carbon 5x. Anyone else affected by this? Do you think it should warrant an exchange?
Yes, contact Customer Service, tell them of the problem, have them replace it.
It is apparently a pin in the sim removal tray. It is not defective. Someone on reddit talked to Google service about it.
Ascertion said:
I got my N5x yesterday and I read online that some users are experiencing a loose piece of hardware inside the phone. I held the power/volume rockers down and shook again, it appears the loose piece is inside of the camera, or near it. When I opened my N5x, I tested this and mine's affected. I have a 32GB Carbon 5x. Anyone else affected by this? Do you think it should warrant an exchange?
Click to expand...
Click to collapse
I'd be almost 99% sure that it is just the camera hardware. Every phone that I have owned in the last 3 years has done this. It's the focusing mechanism.
Agree. All phones camera do this if you shake hard enough.
Mine also rattles near the top. I saw many posts online that many Nexus 5X's are having this issue. However, I contacted Google, they asked me if I was having any functional problem because of this rattling sound. As no functional problems are found by me, they said that they are not able to replace a device unless there is any functional problem.
This is 100% the camera and normal. Same happened to the lumia phone I used to have with the monster camera.

Finger print scanner rattling

So after dropping my Nexus 5x on a case i started noticing that there was a slight rattle on the back of the phone so after paying close attention it's coming from the fingerprint scanner. So is it possible that there was adhesive that's broke lose or do they come like that can someone confirm if they have rattling without dropping the phone
Mine has a slight rattle, but it's only noticeable when I put the phone up to my ear and shake it.
Sent from my Nexus 5X using Tapatalk
Don't worry, I have a rattle also and I haven't dropped this thing yet. My guess is that it's the weight on the vibration motor.
Well at least I know now that it wasn't because I dropped it which was my main concern and thanks for the replies guys
Ive smacked my phone against my car seat a few times while getting out and I feel a springy vibration feeling in it when that happens. Figured it was the vibration motor
Both of mine rattle a little, seems like it's normal.
It has been confirmed by google customer support as well as many threads on reddit and here that the rattle is the spring mechanism in the SIM tray. Push the SIM removal tool into the hole and hold it in with your finger while you shake the phone... you probably won't hear it anymore. Its just something you have to ignore with the peace of mind that nothings actually broken

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