Develop Bugs

Got Mango on ATT - No Visual Voicemail

So I got the update on the leading edge. Still no VVM under phones on ATT. Called and they say the phone doesn't support it... Of course none of them even know anything about the phone or that there was an update today.
Should we all call in and make them think about this?

I think ATT only supports VVM on the iphone. I don't think it's even on android phones. Somebody correct me if I'm wrong.

They support iPhones and... Get this RIM Blackberries!
What is their issue?

if they do it for us it will cost us
I wish they had it, I have to use youmail and gv, youmail for visual vm and gv for transcription. Wish I had an all in one.

I used those products in the past and it kept getting out of sync, so I just gave up. How simple could it be for ATT to just "flip a switch".

teched said:
So I got the update on the leading edge. Still no VVM under phones on ATT. Called and they say the phone doesn't support it... Of course none of them even know anything about the phone or that there was an update today.
Should we all call in and make them think about this?
Click to expand...
Click to collapse
Care to comment on how you got the AT&T official Mango RTM?

mikroland said:
Care to comment on how you got the AT&T official Mango RTM?
Click to expand...
Click to collapse
I got the update today on my samsung focus. Just connect to zune, select check for update and voila.

Mango Update
I have the old version of Windows software in my samsung focus,, do they new mango update keeps the apps and pictures???

JOHNBON2010 said:
I have the old version of Windows software in my samsung focus,, do they new mango update keeps the apps and pictures???
Click to expand...
Click to collapse
YES, everything is retained.

blahism said:
I got the update today on my samsung focus. Just connect to zune, select check for update and voila.
Click to expand...
Click to collapse
I did that and now have the RTM. However how do we know this is the AT&T matched firmware with the Focus? Since that hasn't been released yet according to the wheresmyphoneupdate website.
Also would you mind running a test on your focus? Download the application called "Bandwidth" and run a 3G test. Let me know your best results. I'm getting terrible results even with the new RTM and Samsung update package.

mikroland said:
I did that and now have the RTM. However how do we know this is the AT&T matched firmware with the Focus? Since that hasn't been released yet according to the wheresmyphoneupdate website.
Also would you mind running a test on your focus? Download the application called "Bandwidth" and run a 3G test. Let me know your best results. I'm getting terrible results even with the new RTM and Samsung update package.
Click to expand...
Click to collapse
Programs which relied on Samsung specific drivers are updated and working (compass, etc), which shows this is a carrier ROM. Also, the phone update website has been updated since 10 AM PST to show that the updates are being delivered - I updated at 10:15 AM PST.
Also, sooo many variables affect bandwidth that that isn't a very definitive test on how the update is. Especially with the new network ATT is putting in place.

Please wait for a chat representative to respond.
Welcome to AT&T Chat. My name is 'Kathy Williams' and I’ll be happy to assist you today.
Kathy Williams: I apologize that you are having problems with your Visual Voicemail, Mr.
Kathy Williams: I will be happy to assist you.
: thank you
: I looked everything up on how to set it up but for some reason it is not showing up in settings
: i was informed that I need to have ATT do somethign on their side to "turn on" VVM
Kathy Williams: Please allow me one moment to pull up your account.
Kathy Williams: Did this new update include Visual Voicemail for your phone?
: yes
: All windows phones were updated today and the update includes VVM
: all i need is the "switch" or whatever turned on so that my service allows access to it
Kathy Williams: I apologize but we do not show Visual Voicemail available on your phone at this time.
Kathy Williams: I do not show that we are supporting that feature on this phone yet.
: do you show the Samsung Focus S in your system yet?
Kathy Williams: Yes sir. It has been in our system for awhile.
: does that phone support VVM?
Kathy Williams: No sir.
: ok...
: ATT states they are the premier carrier for windows phones but doesnt offer visual voice mail yet?
: is there any way to find out if they ever will?
Kathy Williams: No on that phone yet. We only have it on the iPhone and Blackberry at this time.
Kathy Williams: I am sure we will offer it. However it is not available right now.
: and there is no way to find out if or when though?
Kathy Williams: We do not have any information at this time, Mr.
WTF!!!

Tom Warren with PC Mag reported on twitter a while ago that hes hearing from sources that AT&T will offer VVM for our phones within the next 30 days, lets hope that is the case!

Anyone that forced Mango today on ATT just got the same RTM Mango version that has been available for awhile with a manual install. You may have got a firmware update from Samsung that enabled the Compass, but you didn't get the ATT Carrier customized Mango yet.
Once you get that if it doesnt have VVM and Mobile Hotspots then feel free to complain.

Um, im on at&t and got it legitly and i dont have vvm yet. at&t is not supporting it yet...

TriAxisFL said:
Anyone that forced Mango today on ATT just got the same RTM Mango version that has been available for awhile with a manual install. You may have got a firmware update from Samsung that enabled the Compass, but you didn't get the ATT Carrier customized Mango yet.
Once you get that if it doesnt have VVM and Mobile Hotspots then feel free to complain.
Click to expand...
Click to collapse
I forced and my firmware is AT&T (as labeled LG-C900AT) and there's no VVM option.
Sent from my LG-C900 using XDA Windows Phone 7 App

I don't know how many times it has to be said. AT&T does not currently support Visual Voicemail on Windows Phone 7 or Android, only on iPhone and BlackBerry. It will take upgrades on their back end before we see Visual Voicemail.

error er06 after intalling the update to 2.3.6

I am starting this post for those who may run into this problem. after installing 2.3.6 my WiFi icon was in red. So wifi calling was not working. In my case it was the Sim card not matching the phone. When i bought the SII i had installed the new Sim which came in the box. well within the 14 days i took it back and swapped the phone. well i didn't swap the cards. I had taken the new card from the first SII and put it in the second SII. So i had to call Tmo and have them update their system. It took about 10 min then my icon changed to blue and it worked.
Don't know if this is the fix for all er06 code issues but this was my solution.

I had ER06 as well. I flashed 10 different times back and forth with ODIN and tried everything you can imagine! I have the new SIM card. I had the following error stack in my logcat:
I/COMMON ( 7070): getImpu#Device impu: []
I/WARNING ( 7070): java.lang.IllegalArgumentException: Can not parse input ''. Input must be in format <schema>:<name>@<domain>
I/ConnectorService( 7070): Code{description='IMPU missing (c) OTA did not succeed'}
W/System.err( 7070): AkaException [reason=Code{description='IMPU missing (c) OTA did not succeed'}]
W/System.err( 7070): at javax.microedition.ims.DefaultStackContext.checkAk aIntegrity(DefaultStackContext.java:352)
...
...
W/System.err( 7070): at dalvik.system.NativeStart.main(Native Method)
I/ConnectorService( 7070): onBind#intent = Intent { act=javax.microedition.ims.android.IConfiguration }
I/ConnectorService( 7070): onBind#error: StackErrorBinder [iError=IError [errorCode=24, message=IMPU missing (c) OTA did not succeed, reasonData=ER06]]
I/ServiceInterfaceHolder( 7910): Binded successfully to remote connector service: {javax.microedition.ims/javax.microedition.ims.android.ConnectorService}
I/ServiceInterfaceHolder( 7910): remote connection state service is not null
I/ServiceInterfaceHolder( 7910): finally cyclicBarrier
E/IPService( 7910): openConfiguration()# unable to open connection: IMPU missing (c) OTA did not succeed
I It turned out to be something on the TMobile side. Thanks to mstrk242, if it wasn't for his post, I would have never imagined this could be something on the tmobile side. I talked to support 4 times and once insisted that it must be something with my SIM card not being registered but they checked the SIM serial number and said everything was good. Finally it turned out they had to do something on their side. Here is my last chat with them for everyone's reference:
tmobile: Okay, we will get the issue resolved.
Me: ?
tmobile: May you verify when you updated the software?
Me: two days ago
tmobile: May you also verify your address for me please?
Me: [redacted]
tmobile: I want to advise that we will have to update the accoutn and then the change made will take up to 2 hours to be fully provisioned.
tmobile: This may be the issue with the wifi calling.
Me: ok, so I try again in a few hours?
tmobile: Yes, but I need to update the address; may you verify it for me?
Me: I just did
tmobile: Thank you.
Me: so is that it for now?
tmobile: Yes, and thank you.
Me: ok, thank you
tmobile: Please allow up to 2 hiurs for it to be fully provisioned.
tmobile: Thank you for choosing T-mobile Chat, have a great day!

Glad my post helped
Also, don't think this is just us. It's the entire new wifi calling system on tmobile. The amaze has the exact same problem with the update they just got recently as well.

have been having the same error ER06. been on chat and phone w/ tmobile for ever. this is what they are doing now:
_Rose W: I have did resend the signal to your SIM card. I have made sure your address is correct.
_Rose W: I had to reset option in the system.

Oh that is why the rep asked to verify my address...and something about a 911 address
Sent from my SGH-T989

E911 address is for an ER99, i think its just a troubleshooting step. still fubar'd for Wi-Fi calling

E99 error is easy to fix. Go to tmobiles website and put in the e911 address. Login or create an account then edit your profile, its under there.
Also keep in mind after tech support (for the sim card error) sends the fixes it can still take a while before it registers. Just leave it on for a while and it should turn blue eventually .

idunn said:
have been having the same error ER06. been on chat and phone w/ tmobile for ever. this is what they are doing now:
_Rose W: I have did resend the signal to your SIM card. I have made sure your address is correct.
_Rose W: I had to reset option in the system.
Click to expand...
Click to collapse
I have "Wheres My Droid" installed and it's supposed to alert me if my phone is stolen and someone has changed its SIM card. Guess what? When they "fixed" my wifi calling issue, it alerted me upon the next restart. Once I went into the app, it appeared that it had previously been able to read the SIM card serial number from the SIM but not the phone number. Now the phone number also appeared, so it thought this was a new SIM card.
If you're getting ER06, my suggestion is you go download the above free app, see if it can load both your SIM serial number and phone number. If it can't load the latter, that's the problem you need to get fixed and they can do it remotely on their side. This is in line with the error stack I posted.
---------- Post added at 08:07 PM ---------- Previous post was at 08:05 PM ----------
bmozaffari said:
...
I/COMMON ( 7070): getImpu#Device impu: []
...
Click to expand...
Click to collapse
Now that it's fixed, I get:
getImpu#Device impu: [sip:[email protected]]
where 1555xxxxxxx is actually my phone number.

Er06 & er99
I also have this same issue, T-Mobile went as far as Sending me a new SGS2 and giving me a new free sim card. I now get ER99 Unable to connect error. T-mobile said its a known issue related to router configurations.. I'll find out if it is that when I try and connect to my wifi at work, even though I tried 3 different wireless networks and have the same issue. I had T-Mobile remove wifi calling and readd it, that still didnt fix the issue. Anyways they sent me a new phone with no screen blobs or lines... lol

defconoi said:
I also have this same issue, T-Mobile went as far as Sending me a new SGS2 and giving me a new free sim card. I now get ER99 Unable to connect error. T-mobile said its a known issue related to router configurations.. I'll find out if it is that when I try and connect to my wifi at work, even though I tried 3 different wireless networks and have the same issue. I had T-Mobile remove wifi calling and readd it, that still didnt fix the issue. Anyways they sent me a new phone with no screen blobs or lines... lol
Click to expand...
Click to collapse
I'm pretty sure That ER99 is the 911 error in have to go to tmobile. Com and login or register if u don't have an. And go to edit profile and input your address. After I did that I was good 2minutes later

sarni84 said:
I'm pretty sure That ER99 is the 911 error in have to go to tmobile. Com and login or register if u don't have an. And go to edit profile and input your address. After I did that I was good 2minutes later
Click to expand...
Click to collapse
wrong, no its not, believe me I know after spending 6+ hrs with t-mobile customer care. I've had e911 on my phone since the vibrant had wifi calling
Its a network related issue, and the tech said he has talked to the developer and they are working on a fix for the next OTA update

Yeah you're confusing er09 with er99. (09 is the e911)

samsung galaxy s 2 er06 error wifi calling problem
I've been getting the er 06 sim card not ready error as well for the past week and a half ever since I completed the software update. then, after speaking with technical support at t-mobile they told me to go to a t mobile store and get a new sim card that's compatible with wifi calling for this phone. I was still get the same error message and the wifi calling icon still being red. then I took the suggestion of some people in this thread and on another threadssue elsewhere to update my 911 address in my t mbile account online.
Then about 20 minutes later, the red wifi calling icon turned blue, the error message disappeared and now the feature works.
I hope that help someone out there.

I've had the problem sporadically too. Sometimes it works like a charm. Other times it stays red until I reboot the phone. I checked the "Where's my Droid" app for the info on my sim card/phone number. That showed everything, but I was still showing the wifi calling as red...I wonder if it's related to the mod we're running?

Easy just edit your profile using the tmobile app from android market

I had this issue when i turned on wifi calling and i called t-mobile and gave them the number on the sim that came with the phone. They said i would get an sms telling me it was ready in a few hrs. Actually i got the update and wifi calling worked in about ten minutes
Sent from my SGH-T989 using XDA App

[Q] MMS doesn't work. :(

I purchased a Galaxy s3 on ebay, SGH-i747 AT&T. ICS 4.0.4 Stock ROM
I used the sim from my old phone and chopped it down, everything worked except MMS. Here is what I've done to try to resolve the issue in order. I searched around the forums and many of the solutions that have been posted were for other types of phones or carriers, the rest didn't work for me.
1. I disabled some of the apps in the stock rom (I haven't flashed a new ROM)
2. I went to an AT&T store and got a micro sim to see if this would resolve it, nope...
3. Installed "SIM Info" from the play store and it shows "SIM Operator Name: Unknown" and "Network Operator Name: Unknown". I have another active AT&T phone (S2 with Paranoid) and SIM Info on it shows "AT&T" where the S3 shows "Unknown". Wondering if this might be the issue, but how can I fix that?
4. I checked the APN and all seems in order, I even copied the APN settings from my other phone. When I go into the network operators and search, no search option comes up, just a grayed out "default settings" thing. I'm not sure if this is normal for a stock ROM.
5. I rooted the phone and put TWRP and SuperSU on it.
6. Installed gApps (first I put on the JB edition by mistake lol, but I fixed that).
Also, I'm not sure if this is a stock rom thing, but the signal bar is always gray, not sure if it is supposed to go blue or not. I do get indicators that 4G is connecting when trying to send MMS. So what can I do? I don't want to install a new ROM on this phone because it is for my wife, but out of the box with the stock ROM MMS isn't working. Is this something that I need to take into the AT&T store and just tell them it is broken and hope they have a solution?

p0wd3r said:
I purchased a Galaxy s3 on ebay, SGH-i747 AT&T. ICS 4.0.4 Stock ROM
I used the sim from my old phone and chopped it down, everything worked except MMS. Here is what I've done to try to resolve the issue in order. I searched around the forums and many of the solutions that have been posted were for other types of phones or carriers, the rest didn't work for me.
1. I disabled some of the apps in the stock rom (I haven't flashed a new ROM)
2. I went to an AT&T store and got a micro sim to see if this would resolve it, nope...
3. Installed "SIM Info" from the play store and it shows "SIM Operator Name: Unknown" and "Network Operator Name: Unknown". I have another active AT&T phone (S2 with Paranoid) and SIM Info on it shows "AT&T" where the S3 shows "Unknown". Wondering if this might be the issue, but how can I fix that?
4. I checked the APN and all seems in order, I even copied the APN settings from my other phone. When I go into the network operators and search, no search option comes up, just a grayed out "default settings" thing. I'm not sure if this is normal for a stock ROM.
5. I rooted the phone and put TWRP and SuperSU on it.
6. Installed gApps (first I put on the JB edition by mistake lol, but I fixed that).
Also, I'm not sure if this is a stock rom thing, but the signal bar is always gray, not sure if it is supposed to go blue or not. I do get indicators that 4G is connecting when trying to send MMS. So what can I do? I don't want to install a new ROM on this phone because it is for my wife, but out of the box with the stock ROM MMS isn't working. Is this something that I need to take into the AT&T store and just tell them it is broken and hope they have a solution?
Click to expand...
Click to collapse
Doesn't work...
Doesn't send?
Error after sending?
Recipient doesn't get it but your phone says sent?
Stock MMS?
3rd party app?
Sent from my SGH-I747 using xda app-developers app

KorGuy123 said:
Doesn't work...
Doesn't send?
Error after sending?
Recipient doesn't get it but your phone says sent?
Stock MMS?
3rd party app?
Sent from my SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Does not send. Eventually fails, and I can't see any error message.
Does not receive, the download button is there, but it never downloads.
No one receives any MMS from this phone, nor any kind of indicator that a message has been sent from it.
Stock MMS and third party app (handscent) both act the same.

Bump
Any ideas? Would logs help? Where can I find them?

You chopped down the sim? As in you cut a big sim down to size?
That might be your problem...
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

luc.highwalker said:
You chopped down the sim? As in you cut a big sim down to size?
That might be your problem...
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
As mentioned, I got a new sim from AT&T after I cut the old SIM down to the micro size and the problem is still there. However, I cannot rule out the SIM being the issue, since SIM Info shows the newtwork operator info as "Unknown". So I guess I should go to the carrier again and get another SIM? Internet, SMS and calls work great on it, just MMS fails. Very puzzling...

p0wd3r said:
I purchased a Galaxy s3 on ebay, SGH-i747 AT&T. ICS 4.0.4 Stock ROM
I used the sim from my old phone and chopped it down, everything worked except MMS. Here is what I've done to try to resolve the issue in order. I searched around the forums and many of the solutions that have been posted were for other types of phones or carriers, the rest didn't work for me.
1. I disabled some of the apps in the stock rom (I haven't flashed a new ROM)
2. I went to an AT&T store and got a micro sim to see if this would resolve it, nope...
3. Installed "SIM Info" from the play store and it shows "SIM Operator Name: Unknown" and "Network Operator Name: Unknown". I have another active AT&T phone (S2 with Paranoid) and SIM Info on it shows "AT&T" where the S3 shows "Unknown". Wondering if this might be the issue, but how can I fix that?
4. I checked the APN and all seems in order, I even copied the APN settings from my other phone. When I go into the network operators and search, no search option comes up, just a grayed out "default settings" thing. I'm not sure if this is normal for a stock ROM.
5. I rooted the phone and put TWRP and SuperSU on it.
6. Installed gApps (first I put on the JB edition by mistake lol, but I fixed that).
Also, I'm not sure if this is a stock rom thing, but the signal bar is always gray, not sure if it is supposed to go blue or not. I do get indicators that 4G is connecting when trying to send MMS. So what can I do? I don't want to install a new ROM on this phone because it is for my wife, but out of the box with the stock ROM MMS isn't working. Is this something that I need to take into the AT&T store and just tell them it is broken and hope they have a solution?
Click to expand...
Click to collapse
there's your problem. It doesn't communicate with google servers (grey vs blue). a little google search (or xda search) will give you the ''how to fix''. Just last week, I made a post about it here but can't remember the solutions specificly.

BWolf56 said:
there's your problem. It doesn't communicate with google servers (grey vs blue). a little google search (or xda search) will give you the ''how to fix''. Just last week, I made a post about it here but can't remember the solutions specificly.
Click to expand...
Click to collapse
Ok cool, I thought it should be blue... Is this the thread you are talking about? http://forum.xda-developers.com/showthread.php?t=2102674
If so, your steps are as follows...
BWolf56 said:
1- Just restart the phone without the SIM card, and connect to some WiFi network, so you can login to your Google Account. It will log you into the account, and then you can put the SIM card back.
2- Add YouTube app and login with gmail account
Go into Gmail App and add account if needed.
Sign into Gmail account wither username and password
Go through login process
3- Hard reset your phone. You will lose all information that is currently on your phone when you do this.
Select Settings -> Security -> Factory Data Reset
Once the phone reboots, input your google account information when the phone asks for it.
Click to expand...
Click to collapse
I'm not sure if this will help, but I will give it a try. I am able to open all of the google apps including the play store and gmail and they are synced up correctly. The calendar seems to be having issues though, so it might also be related. Will this correct the SIM Info message of unknown network?

I tried Step 1 and 2, both passed fine, signal still gray, and still no MMS.
I am reluctant to do a hard reset, only because it is my wife's phone, and she gets annoyed when having to get her wall papers n stuff again. lol I might tell her to just deal with it at this point though. However, pending step 3, if it still doesn't work, and the SIM card still shows unknown network, what options are left? Go to the carrier?

Possible that the phone is bad, maybe that's why the seller sold it, knowing it was a bunk phone. Worst case you can send it in for warranty. Curious, are either of the water marks on the phone pink? My wife dropped a phone in the bath a while back and started having issues with the SIM randomly not being recognized and then not having data (it wasn't her s3,I think it was a vivid.)
Sent from my SAMSUNG-SGH-I747 using xda premium

p0wd3r said:
I tried Step 1 and 2, both passed fine, signal still gray, and still no MMS.
I am reluctant to do a hard reset, only because it is my wife's phone, and she gets annoyed when having to get her wall papers n stuff again. lol I might tell her to just deal with it at this point though. However, pending step 3, if it still doesn't work, and the SIM card still shows unknown network, what options are left? Go to the carrier?
Click to expand...
Click to collapse
Carrier will either factory reset your phone or give you another SIM. One last thing I can think of is that your MMS are blocked (not in your contract). So that could be something to check with your carrier (or on contract).
theraffman said:
Possible that the phone is bad, maybe that's why the seller sold it, knowing it was a bunk phone. Worst case you can send it in for warranty. Curious, are either of the water marks on the phone pink? My wife dropped a phone in the bath a while back and started having issues with the SIM randomly not being recognized and then not having data (it wasn't her s3,I think it was a vivid.)
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
I doubt it's the case here as everything else but MMS works. A damaged SIM or connector won't only block those and let the rest work :silly:

BWolf56 said:
I doubt it's the case here as everything else but MMS works. A damaged SIM or connector won't only block those and let the rest work :silly:
Click to expand...
Click to collapse
Just speaking from experience, I've seen it happen first hand... voice and sms will gimp over a connection sans data, mms on the other hand won't. It was confirmed that the issue my wife had with her phone was a shorted out contact point in the SIM tray. Additionally, the op said he cut down the original SIM, it's possible he didn't do something right and physically damaged something.
I work in an profession that requires me to trouble shoot issues constantly, I learned long ago never to assume that something, regardless of how silly or implausible it may seem, May not be the culprit... we know a few facts...
the phone was purchased second hand.
The SIM card was cut and the phone is not correctly reporting the status of the SIM.
SIM has been replaced, not correcting the issue.
Apn settings have been verified.
No factory reset has been performed.
Now, SIM cards and trays can be very finicky, I have seen a couple phones with bad SIM ports... the issue the op is having may not be related to water damage, but I have seen it happen and there is no reason to discount it until verified.
Sent from my SAMSUNG-SGH-I747 using xda premium

Are you sure it isn't an APN issue? You might want to go into Settings -> Mobile Networks -> and Network Operators and run a search. Then you can check the APN to make sure it is set correctly for MMS.

thacounty said:
Are you sure it isn't an APN issue? You might want to go into Settings -> Mobile Networks -> and Network Operators and run a search. Then you can check the APN to make sure it is set correctly for MMS.
Click to expand...
Click to collapse
True, if it's Straight Talk, you'll need to manually add the MMS APN. I have to do this with pretty much any phone I use, though some ROMs will include ST APN settings.

Thank you all for your input. I'm going to do a factory reset on the phone tonight (if she'll ever get off of the damn thing! lol) and I'll post an update after that. If the SIM still reports that the network is unknown, I'll get a replacement SIM. If it still doesn't work, I'll go on the hunt for a SIM port replacement, but first things first. thanks again, I'll be updating shortly.
Oh, and it hasn't gotten wet, at least the indicators don't show that it has.

p0wd3r said:
Thank you all for your input. I'm going to do a factory reset on the phone tonight (if she'll ever get off of the damn thing! lol) and I'll post an update after that. If the SIM still reports that the network is unknown, I'll get a replacement SIM. If it still doesn't work, I'll go on the hunt for a SIM port replacement, but first things first. thanks again, I'll be updating shortly.
Oh, and it hasn't gotten wet, at least the indicators don't show that it has.
Click to expand...
Click to collapse
Check APN's before factory reset.

I had a similar issue, I had to call AT&T and have them give me the correct settings to put in under the "message setting" option under the messaging app settings.

TehWez said:
I had a similar issue, I had to call AT&T and have them give me the correct settings to put in under the "message setting" option under the messaging app settings.
Click to expand...
Click to collapse
Can you tell me what settings those are? Also, what APN settings do you have?
Funny, MMS suddenly started working, both outgoing and incoming, but SIM Info still shows network operator unknown. :S I'm afraid that this issue is going to come back... I'm still leaning toward going into an AT&T store and getting a third SIM...

December 26 2017 update LS992ZVE

I just received a new update on G5 sprint to upgrade to LS992ZVE_5. Will it relock my sim card

kleinkel said:
I just received a new update on G5 sprint to upgrade to LS992ZVE_5. Will it relock my sim card
Click to expand...
Click to collapse
i want to know the same, if somebody update please tell us..

Stay safe and don't try.

i take the risk... and the result its... My phone still unlocked ... u can upgrade guys
PD: i unlock my phone with optopus box in past version

Did the update add any new feature

still unlocked!
NinjarD said:
i want to know the same, if somebody update please tell us..
Click to expand...
Click to collapse
I have updated to zve... my phone is still unlocked! :good:

Phone remains unlocked. Unfortunately, it wipes APN data and now I can't go in and edit APN. Anybody have any work arounds? I can't add an APN (no option) in the settings menu (settings - more - mobile networks - access point names) nor in the ##3282# menu with the MSL. It's been a huge pain and I'm currently trying to use this phone in Peru. It can make and receive calls/texts but will not access the internet without being able to add/edit APN's.

Hi, I just want to know can I downgrade ZVE update

Mortal Eternity said:
I have updated to zve... my phone is still unlocked! :good:
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I have a problem.... I upgraded to zvc ..my phone got unlocked remotely but my facebook..twitter.instagram and whatsapp won't work well with mobile data.. How can I solve

didospike said:
Hi, I just want to know can I downgrade ZVE update
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No

kleinkel said:
Did the update add any new feature
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It's a security update, so no. If you guys want to keep your unlock, DON'T UPDATE.

dont update.. As i unlocked my phone from the hidden menu app but as i updated it got locked (and i can't seem to find any solution whosoever).. You cant go back and downgrade and you cant unlock it again with the hidden menu app..
But if anyone knows how to do it please i beg you i need help as it was my gift to my father and i fu..ed it up :crying:

Why,LG, why?
Gah this is so frustrating. I had my phone unlocked by sprint and am currently abroad, but had the wonderful combination of ideas to both update to ZVE and reset network settings. I've already been using this international sim for five months and everything was fine and dandy, but now I can't add an APN so I can't connect to the internet (the apn settings are greyed out) - I even spoke to Sprint for 3 hours and they concluded there's nothing they can do. I'm thinking there's one of three things to be done: change the APN by some "hack" like a dialer code or ADB, revert to previous firmware, or connect to the internet somehow without an APN.
Does anyone know how to do either of three things? Please help.
Update: I called LG and Sprint for a combined total of about 5 hours. LG confirmed that indeed with ZVE they disabled manual changing of APNs (due to "security") and they don't even have a special code or anything to fix that. They said I should ask Sprint to maybe push an ota apn for the international carrier but they said they can't do that. The LG guy said that he would add a ticket (they can't even talk to anyone higher up) to tell the dev team to add an option again to change APNs but I don't know how likely that'll be. It's just super frustrating that LG pushed an update to break international data and now says they can't do anything about it. Reminds me of my bootlooped Nexus 5x that they said they couldn't do anything about. Smh lg, smh.

BuntzenB said:
Gah this is so frustrating. I had my phone unlocked by sprint and am currently abroad, but had the wonderful combination of ideas to both update to ZVE and reset network settings. I've already been using this international sim for five months and everything was fine and dandy, but now I can't add an APN so I can't connect to the internet (the apn settings are greyed out) - I even spoke to Sprint for 3 hours and they concluded there's nothing they can do. I'm thinking there's one of three things to be done: change the APN by some "hack" like a dialer code or ADB, revert to previous firmware, or connect to the internet somehow without an APN.
Does anyone know how to do either of three things? Please help.
Update: I called LG and Sprint for a combined total of about 5 hours. LG confirmed that indeed with ZVE they disabled manual changing of APNs (due to "security") and they don't even have a special code or anything to fix that. They said I should ask Sprint to maybe push an ota apn for the international carrier but they said they can't do that. The LG guy said that he would add a ticket (they can't even talk to anyone higher up) to tell the dev team to add an option again to change APNs but I don't know how likely that'll be. It's just super frustrating that LG pushed an update to break international data and now says they can't do anything about it. Reminds me of my bootlooped Nexus 5x that they said they couldn't do anything about. Smh lg, smh.
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Welcome to my hell. I tried to warn the community in my comment about this exact issue. I spent weeks talking to Sprint and LG's useless "technical support." LG reps kept insisting that LG has nothing to do with software updates which is completely wrong and extremely ignorant of them to think that. Sprint advanced tech support even conferenced LG in on a call once that lasted about 45 minutes and the LG rep kept saying they don't have anything to do with the updates. Finally, we got him to agree that they did make the updates. But, even that was a waste of time. It wasn't until I wrote to LG through their website that I got several responses (mostly the same as before - walking you through how to change APN settings) but, finally in those conversations, I was able to get LG support to admit that they had a problem with ZVE and that they are the ones that broke it. The last response I got was that their developers are aware of the problem and are working to fix it. It probably won't be fixed until the next software update and they won't give me any timeline as to when that will be. It's been a couple of weeks since I last talked to LG. My advice is to do the same and file a bug error on their website. Calling in is a complete waste of time. They need more reports on this so that they know this is a big issue. You can't even go in with your MSL and change APN's. If they were really worried about security, they would at least allow the carriers to give you permission to modify the APN. Seems completely nonsensical to me.

Never update if you have an unlock. I've said this a hundred times... Maybe you can get on eBay and get a remote unlock.

somy body plz can you post this upgrade ?
kleinkel said:
I just received a new update on G5 sprint to upgrade to LS992ZVE_5. Will it relock my sim card
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somebody plz can you post this upgrade ? mb it will help to recover some phones who has updated allready.
i think it stores on ota directory on your ls992

acidlenin said:
somebody plz can you post this upgrade ? mb it will help to recover some phones who has updated allready.
i think it stores on ota directory on your ls992
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It stores in /cache which you can't get to without root. I didn't see how it would help anybody either.

Sympathy, empathy
kephaisrock said:
Welcome to my hell. I tried to warn the community in my comment about this exact issue. I spent weeks talking to Sprint and LG's useless "technical support." LG reps kept insisting that LG has nothing to do with software updates which is completely wrong and extremely ignorant of them to think that. Sprint advanced tech support even conferenced LG in on a call once that lasted about 45 minutes and the LG rep kept saying they don't have anything to do with the updates. Finally, we got him to agree that they did make the updates. But, even that was a waste of time. It wasn't until I wrote to LG through their website that I got several responses (mostly the same as before - walking you through how to change APN settings) but, finally in those conversations, I was able to get LG support to admit that they had a problem with ZVE and that they are the ones that broke it. The last response I got was that their developers are aware of the problem and are working to fix it. It probably won't be fixed until the next software update and they won't give me any timeline as to when that will be. It's been a couple of weeks since I last talked to LG. My advice is to do the same and file a bug error on their website. Calling in is a complete waste of time. They need more reports on this so that they know this is a big issue. You can't even go in with your MSL and change APN's. If they were really worried about security, they would at least allow the carriers to give you permission to modify the APN. Seems completely nonsensical to me.
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Click to collapse
How does one file a bug report? I looked and couldn't find it.
As to the reason I updated my phone, I'm very involved in security and need the newest security patches I can get. Also, I don't know/don't think a remote unlock will help, I think it is actually fully impossible to add an APN at this point... I even had sprint lock and unlock my phone...

BuntzenB said:
How does one file a bug report? I looked and couldn't find it.
As to the reason I updated my phone, I'm very involved in security and need the newest security patches I can get. Also, I don't know/don't think a remote unlock will help, I think it is actually fully impossible to add an APN at this point... I even had sprint lock and unlock my phone...
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Sometimes you can't have your cake and eat it too. A bug report will get you nowhere. I've filed legitimate bug reports with solutions and didn't even get a reply. They did this on purpose and don't care if it effects you. They don't want you to use your device the way you want, they want you to use it the way they want.

I read this in other post
Idk this work
HiddenMenuCall
Google, download and install HiddenMenuCall_1.7.apk
Go to LTE Settings
Go to APN Settings
Set APN there and use "default,dun,fota" as APN Type
Restart phone
Done!

Network Error issue, seeking help

Hello, I'm desperately seeking help to remedy this issue I'm having. I have unlocked Note 10+ on T-Mobile Network and ever since I got the device I been getting this "Network Error" pop up message dead on center of the screen.
It happens very randomly regardless of which app I'm using, on both wifi and mobile data. The error message pops up very briefly and disappears. Luckily it hasn't stopped me from doing daily tasks but it's extremely annoying.
These are things that I have already tried;
Factory reset, Network reset, brand new simcard, clear cache, returned the device for brand new replacement, uninstalled all 3rd party apps.
Nothing seems to help, I still get error message intermittently...
I'm out of ideas and clueless on how to go about it.
Anyone else on unlocked Note 10+ with T-Mobile experiencing same issue?

as you have tried everything else, maybe try with tm firmware or maybe contact tm tech support in case they can push some config settings

raul6 said:
as you have tried everything else, maybe try with tm firmware or maybe contact tm tech support in case they can push some config settings
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Thanks for your input. When I contacted tm, they told me since it's unlocked they can't do much about it....
If I flash to tm firmware would it cause an issue when I return the device to Samsung for Samsung upgrade?

zen0s said:
When I contacted tm, they told me since it's unlocked they can't do much about it....
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That wasn't nice on part of tm, I also have U1 N10+ and I've never had problems switching sims for different networks. Have you tried using other provider's sim? Some tm secondary mvnos, I know to work well on my phone, will send you a free 1 month sim to try. I'm not going to spell its name(to avoid xda-free advertisement) but I'm very happy with its services(and super low prices)

What apps are you using? And have you disabled anything? You say you factory reset it, but did you start to install something again? And it happening with a 2nd device is odd