Develop Bugs

*228 Option 1 Not Working!!

Some of the devs and I from the Android porting scene came across recently that *228 option 1 on Verizon does not work. After we intiate option 1, it goes 5 secs and then the error message lady pops up and says that it cant be completed at this time and to call customer care. From working with Verizon, I know tech support is useless for this issue so I am wondering if anybody here has came across this issue and if there is a fix for it. Currently we have tried this on Verizon stock rom and both NSFAN's 6.1 and 6.5 roms and its still a no go.

thanks for the new thread, hated to clutter the other one... I'll be calling to try and get a new AKEY shortly.
Ok, done this so far:
flashed imcoke .40
flashed vzw mr1 stock rom
no joy
Customer Support: 18009220204
Option 3. tech support
Option 3. ??
Option 4. winmo/blck/palm/etc
Option 2. all others
(acct pw) -> transferred
CSR:
"phone 'didn't update,' (something in the 'system')"
*228, opt 2
restart
test call, 'exernal operator' message
epst -> edit -> unlock code: 000000
nam -> edit mdn -> (my number)
home sid/nid #1 -> 02/65535 (probably by area?)
upd -> yes -> ok -> restart
test call, 'exernal operator' message
hold -> trouble ticket.
Has anyone tried #8899 (tech support)? See this thread. Apparently requesting a new AKEY shouldn't be a big deal...

Got voice working
Called the #8899 number. He walked me through changing my MSID back to my 10-digit number in EPST. He also did a 'security update' OTA by having me call #2539, which I think is a new AKEY. People may be able to avoid the pain by going into EPST and fixing their MDN, Home SID/NID #1, and MSID.
So voice is working now, but no data yet - and *228 opt 1 _still_ doesn't work. Anyone (really) know the difference between option 1 and option 2?
Edit:
Got data working now, too... ##778, edit, MIP Default Profile, change NAI to reflect your mobile number.
Also see this ppcgeeks thread.
Oh, but *228 opt 1 still doesn't work.
Edit #2:
Sorry for any confusion - for #2539 you need to have a tech support rep already on the phone. They'll call you on a landline and have you call #2539 from your cell. They'll ask you to tell them when you get put on hold. Then they do something behind the scenes. But you can't just call the number, no one will pick you up on the other side.

i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it

pasqualeparillo said:
i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it
Click to expand...
Click to collapse
Have you ran the Android port since you got your new phone and what custom rom and radio did you install?

pasqualeparillo said:
i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it
Click to expand...
Click to collapse
Hopefully that's not the real fix... If it is, those of us without a warranty are screwed!

I should have a new phone tomorrow. I got the same story from Verizon last night. Im thinking it has something to do if you flash the rom while having a data connection allready setup? Maybe if the thing was in airplane mode first it might work better. I dont know, but im kind of thinking it screws their system up if its active. Ill try and flash the new one before activating the phone. Hopefully that will work.

For the record a tech from VZW finally called me today. Told him that it had been resolved but said I still couldn't *228 opt 1. He said 1 and 2 are almost the same so... maybe this isn't a big concern?

tallnerd1985 said:
Have you ran the Android port since you got your new phone and what custom rom and radio did you install?
Click to expand...
Click to collapse
yeah i have quite a few times with all the different versions of android and hero etc.... and now im still using nfans

ok thanks again mrkite but now calls are not working(data is though!) it acts as if my phone is unactivated. i guess im gonna try the #2539

that's weird...
sorry to hear that... I can't see why changing the MIP settings would affect your calls... Sorry about any confusion about #2539, I edited my post above. What message are you getting when you make calls?
I really recommend calling the #8899 number instead of customer service. They told me to look at settings in EPST that customer service didn't, and they weren't shy about sending a new AKEY through #2539.

it turns out that changing msid to my mobile number is what killed mt calls i called tech support and they gave me a different number to put in my msid and it works now i have calls and data(Finally)
thanks again mrkite38

[Q] Message not sent error on XDAndroid

Hello everybody. I would appreciate it if anyone can help me with this problem. I do run XDAndroid FRX04 on my Touch Pro (Raphael). I can't send SMS at all. Whenever i try to send SMS, i got a (Message not sent error).
I have navigated for a solution for this, i found one concerning the message center. I entered *#*#4636#*#* on the phone application and typed the message center, but it always gives (update error)
Some others wrote that i have to exchange my SIM card. I didn't try this yet hoping you can help me.

sa333d said:
Hello everybody. I would appreciate it if anyone can help me with this problem. I do run XDAndroid FRX04 on my Touch Pro (Raphael). I can't send SMS at all. Whenever i try to send SMS, i got a (Message not sent error).
I have navigated for a solution for this, i found one concerning the message center. I entered *#*#4636#*#* on the phone application and typed the message center, but it always gives (update error)
Some others wrote that i have to exchange my SIM card. I didn't try this yet hoping you can help me.
Click to expand...
Click to collapse
I have the same error, I found that if you enter in APN settings and activate "use only 2G networks" (perhaps you have to enter briefly in configure APN, no need to wait to found them, to activate it) sms go through correctly.

Which service provider? If you are getting an update error, it's possible that your service provider has blocked you from using Android. I think someone was saying that some service providers have disabled this. Wouldn't be a first, I'm sure...

Eodun said:
I have the same error, I found that if you enter in APN settings and activate "use only 2G networks" (perhaps you have to enter briefly in configure APN, no need to wait to found them, to activate it) sms go through correctly.
Click to expand...
Click to collapse
Thanks for your reply. But the (Use only 2G networks) is dimmed.

You will have to go one level further or down and then back up one level to be able to enable or diable 2G/3G

R^7Z said:
Which service provider? If you are getting an update error, it's possible that your service provider has blocked you from using Android. I think someone was saying that some service providers have disabled this. Wouldn't be a first, I'm sure...
Click to expand...
Click to collapse
My service provider is Vodafone Egypt. What is going to make me crazy is that my fried have the same model, have the same service provider and i am the one who gave him the XDAndroid and SMS service is working fine on him mobile

So it worked out of box for him? You should try the same with your phone. Put his microSD in your phone and see if it still works. I would also mention a word of caution and have him(or you) make a copy/backup the contents of that microSD just in-case.

R^7Z said:
You will have to go one level further or down and then back up one level to be able to enable or diable 2G/3G
Click to expand...
Click to collapse
You explained it better
The strange thing is that it's never ticked regardless how many times I activate the option. It makes SMS work though, so I think it's just because it makes the phone re-config sms center.
I don't have data plan so not sure if it really works, forcing the use of 2G nets only.

R^7Z said:
So it worked out of box for him? You should try the same with your phone. Put his microSD in your phone and see if it still works. I would also mention a word of caution and have him(or you) make a copy/backup the contents of that microSD just in-case.
Click to expand...
Click to collapse
I am afraid to make it malfunction at his device also , he might kill me. Well, i tried to disable the 2G/3G network, but the problem still exist. Any suggestion !!!

You could hand him your microSD since it worked out of box? Or did it?

R^7Z said:
You could hand him your microSD since it worked out of box? Or did it?
Click to expand...
Click to collapse
Yes, it worked out of box. I will try it and feed you back. Many thanks.

[Q] MMS doesn't work. :(

I purchased a Galaxy s3 on ebay, SGH-i747 AT&T. ICS 4.0.4 Stock ROM
I used the sim from my old phone and chopped it down, everything worked except MMS. Here is what I've done to try to resolve the issue in order. I searched around the forums and many of the solutions that have been posted were for other types of phones or carriers, the rest didn't work for me.
1. I disabled some of the apps in the stock rom (I haven't flashed a new ROM)
2. I went to an AT&T store and got a micro sim to see if this would resolve it, nope...
3. Installed "SIM Info" from the play store and it shows "SIM Operator Name: Unknown" and "Network Operator Name: Unknown". I have another active AT&T phone (S2 with Paranoid) and SIM Info on it shows "AT&T" where the S3 shows "Unknown". Wondering if this might be the issue, but how can I fix that?
4. I checked the APN and all seems in order, I even copied the APN settings from my other phone. When I go into the network operators and search, no search option comes up, just a grayed out "default settings" thing. I'm not sure if this is normal for a stock ROM.
5. I rooted the phone and put TWRP and SuperSU on it.
6. Installed gApps (first I put on the JB edition by mistake lol, but I fixed that).
Also, I'm not sure if this is a stock rom thing, but the signal bar is always gray, not sure if it is supposed to go blue or not. I do get indicators that 4G is connecting when trying to send MMS. So what can I do? I don't want to install a new ROM on this phone because it is for my wife, but out of the box with the stock ROM MMS isn't working. Is this something that I need to take into the AT&T store and just tell them it is broken and hope they have a solution?

p0wd3r said:
I purchased a Galaxy s3 on ebay, SGH-i747 AT&T. ICS 4.0.4 Stock ROM
I used the sim from my old phone and chopped it down, everything worked except MMS. Here is what I've done to try to resolve the issue in order. I searched around the forums and many of the solutions that have been posted were for other types of phones or carriers, the rest didn't work for me.
1. I disabled some of the apps in the stock rom (I haven't flashed a new ROM)
2. I went to an AT&T store and got a micro sim to see if this would resolve it, nope...
3. Installed "SIM Info" from the play store and it shows "SIM Operator Name: Unknown" and "Network Operator Name: Unknown". I have another active AT&T phone (S2 with Paranoid) and SIM Info on it shows "AT&T" where the S3 shows "Unknown". Wondering if this might be the issue, but how can I fix that?
4. I checked the APN and all seems in order, I even copied the APN settings from my other phone. When I go into the network operators and search, no search option comes up, just a grayed out "default settings" thing. I'm not sure if this is normal for a stock ROM.
5. I rooted the phone and put TWRP and SuperSU on it.
6. Installed gApps (first I put on the JB edition by mistake lol, but I fixed that).
Also, I'm not sure if this is a stock rom thing, but the signal bar is always gray, not sure if it is supposed to go blue or not. I do get indicators that 4G is connecting when trying to send MMS. So what can I do? I don't want to install a new ROM on this phone because it is for my wife, but out of the box with the stock ROM MMS isn't working. Is this something that I need to take into the AT&T store and just tell them it is broken and hope they have a solution?
Click to expand...
Click to collapse
Doesn't work...
Doesn't send?
Error after sending?
Recipient doesn't get it but your phone says sent?
Stock MMS?
3rd party app?
Sent from my SGH-I747 using xda app-developers app

KorGuy123 said:
Doesn't work...
Doesn't send?
Error after sending?
Recipient doesn't get it but your phone says sent?
Stock MMS?
3rd party app?
Sent from my SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Does not send. Eventually fails, and I can't see any error message.
Does not receive, the download button is there, but it never downloads.
No one receives any MMS from this phone, nor any kind of indicator that a message has been sent from it.
Stock MMS and third party app (handscent) both act the same.

Bump
Any ideas? Would logs help? Where can I find them?

You chopped down the sim? As in you cut a big sim down to size?
That might be your problem...
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

luc.highwalker said:
You chopped down the sim? As in you cut a big sim down to size?
That might be your problem...
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
As mentioned, I got a new sim from AT&T after I cut the old SIM down to the micro size and the problem is still there. However, I cannot rule out the SIM being the issue, since SIM Info shows the newtwork operator info as "Unknown". So I guess I should go to the carrier again and get another SIM? Internet, SMS and calls work great on it, just MMS fails. Very puzzling...

p0wd3r said:
I purchased a Galaxy s3 on ebay, SGH-i747 AT&T. ICS 4.0.4 Stock ROM
I used the sim from my old phone and chopped it down, everything worked except MMS. Here is what I've done to try to resolve the issue in order. I searched around the forums and many of the solutions that have been posted were for other types of phones or carriers, the rest didn't work for me.
1. I disabled some of the apps in the stock rom (I haven't flashed a new ROM)
2. I went to an AT&T store and got a micro sim to see if this would resolve it, nope...
3. Installed "SIM Info" from the play store and it shows "SIM Operator Name: Unknown" and "Network Operator Name: Unknown". I have another active AT&T phone (S2 with Paranoid) and SIM Info on it shows "AT&T" where the S3 shows "Unknown". Wondering if this might be the issue, but how can I fix that?
4. I checked the APN and all seems in order, I even copied the APN settings from my other phone. When I go into the network operators and search, no search option comes up, just a grayed out "default settings" thing. I'm not sure if this is normal for a stock ROM.
5. I rooted the phone and put TWRP and SuperSU on it.
6. Installed gApps (first I put on the JB edition by mistake lol, but I fixed that).
Also, I'm not sure if this is a stock rom thing, but the signal bar is always gray, not sure if it is supposed to go blue or not. I do get indicators that 4G is connecting when trying to send MMS. So what can I do? I don't want to install a new ROM on this phone because it is for my wife, but out of the box with the stock ROM MMS isn't working. Is this something that I need to take into the AT&T store and just tell them it is broken and hope they have a solution?
Click to expand...
Click to collapse
there's your problem. It doesn't communicate with google servers (grey vs blue). a little google search (or xda search) will give you the ''how to fix''. Just last week, I made a post about it here but can't remember the solutions specificly.

BWolf56 said:
there's your problem. It doesn't communicate with google servers (grey vs blue). a little google search (or xda search) will give you the ''how to fix''. Just last week, I made a post about it here but can't remember the solutions specificly.
Click to expand...
Click to collapse
Ok cool, I thought it should be blue... Is this the thread you are talking about? http://forum.xda-developers.com/showthread.php?t=2102674
If so, your steps are as follows...
BWolf56 said:
1- Just restart the phone without the SIM card, and connect to some WiFi network, so you can login to your Google Account. It will log you into the account, and then you can put the SIM card back.
2- Add YouTube app and login with gmail account
Go into Gmail App and add account if needed.
Sign into Gmail account wither username and password
Go through login process
3- Hard reset your phone. You will lose all information that is currently on your phone when you do this.
Select Settings -> Security -> Factory Data Reset
Once the phone reboots, input your google account information when the phone asks for it.
Click to expand...
Click to collapse
I'm not sure if this will help, but I will give it a try. I am able to open all of the google apps including the play store and gmail and they are synced up correctly. The calendar seems to be having issues though, so it might also be related. Will this correct the SIM Info message of unknown network?

I tried Step 1 and 2, both passed fine, signal still gray, and still no MMS.
I am reluctant to do a hard reset, only because it is my wife's phone, and she gets annoyed when having to get her wall papers n stuff again. lol I might tell her to just deal with it at this point though. However, pending step 3, if it still doesn't work, and the SIM card still shows unknown network, what options are left? Go to the carrier?

Possible that the phone is bad, maybe that's why the seller sold it, knowing it was a bunk phone. Worst case you can send it in for warranty. Curious, are either of the water marks on the phone pink? My wife dropped a phone in the bath a while back and started having issues with the SIM randomly not being recognized and then not having data (it wasn't her s3,I think it was a vivid.)
Sent from my SAMSUNG-SGH-I747 using xda premium

p0wd3r said:
I tried Step 1 and 2, both passed fine, signal still gray, and still no MMS.
I am reluctant to do a hard reset, only because it is my wife's phone, and she gets annoyed when having to get her wall papers n stuff again. lol I might tell her to just deal with it at this point though. However, pending step 3, if it still doesn't work, and the SIM card still shows unknown network, what options are left? Go to the carrier?
Click to expand...
Click to collapse
Carrier will either factory reset your phone or give you another SIM. One last thing I can think of is that your MMS are blocked (not in your contract). So that could be something to check with your carrier (or on contract).
theraffman said:
Possible that the phone is bad, maybe that's why the seller sold it, knowing it was a bunk phone. Worst case you can send it in for warranty. Curious, are either of the water marks on the phone pink? My wife dropped a phone in the bath a while back and started having issues with the SIM randomly not being recognized and then not having data (it wasn't her s3,I think it was a vivid.)
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
I doubt it's the case here as everything else but MMS works. A damaged SIM or connector won't only block those and let the rest work :silly:

BWolf56 said:
I doubt it's the case here as everything else but MMS works. A damaged SIM or connector won't only block those and let the rest work :silly:
Click to expand...
Click to collapse
Just speaking from experience, I've seen it happen first hand... voice and sms will gimp over a connection sans data, mms on the other hand won't. It was confirmed that the issue my wife had with her phone was a shorted out contact point in the SIM tray. Additionally, the op said he cut down the original SIM, it's possible he didn't do something right and physically damaged something.
I work in an profession that requires me to trouble shoot issues constantly, I learned long ago never to assume that something, regardless of how silly or implausible it may seem, May not be the culprit... we know a few facts...
the phone was purchased second hand.
The SIM card was cut and the phone is not correctly reporting the status of the SIM.
SIM has been replaced, not correcting the issue.
Apn settings have been verified.
No factory reset has been performed.
Now, SIM cards and trays can be very finicky, I have seen a couple phones with bad SIM ports... the issue the op is having may not be related to water damage, but I have seen it happen and there is no reason to discount it until verified.
Sent from my SAMSUNG-SGH-I747 using xda premium

Are you sure it isn't an APN issue? You might want to go into Settings -> Mobile Networks -> and Network Operators and run a search. Then you can check the APN to make sure it is set correctly for MMS.

thacounty said:
Are you sure it isn't an APN issue? You might want to go into Settings -> Mobile Networks -> and Network Operators and run a search. Then you can check the APN to make sure it is set correctly for MMS.
Click to expand...
Click to collapse
True, if it's Straight Talk, you'll need to manually add the MMS APN. I have to do this with pretty much any phone I use, though some ROMs will include ST APN settings.

Thank you all for your input. I'm going to do a factory reset on the phone tonight (if she'll ever get off of the damn thing! lol) and I'll post an update after that. If the SIM still reports that the network is unknown, I'll get a replacement SIM. If it still doesn't work, I'll go on the hunt for a SIM port replacement, but first things first. thanks again, I'll be updating shortly.
Oh, and it hasn't gotten wet, at least the indicators don't show that it has.

p0wd3r said:
Thank you all for your input. I'm going to do a factory reset on the phone tonight (if she'll ever get off of the damn thing! lol) and I'll post an update after that. If the SIM still reports that the network is unknown, I'll get a replacement SIM. If it still doesn't work, I'll go on the hunt for a SIM port replacement, but first things first. thanks again, I'll be updating shortly.
Oh, and it hasn't gotten wet, at least the indicators don't show that it has.
Click to expand...
Click to collapse
Check APN's before factory reset.

I had a similar issue, I had to call AT&T and have them give me the correct settings to put in under the "message setting" option under the messaging app settings.

TehWez said:
I had a similar issue, I had to call AT&T and have them give me the correct settings to put in under the "message setting" option under the messaging app settings.
Click to expand...
Click to collapse
Can you tell me what settings those are? Also, what APN settings do you have?
Funny, MMS suddenly started working, both outgoing and incoming, but SIM Info still shows network operator unknown. :S I'm afraid that this issue is going to come back... I'm still leaning toward going into an AT&T store and getting a third SIM...

SGH-M919 No Data

Howdy,
About 3 weeks ago, I bought two refurbished SGH-M919 phones off eBay to replace mine and my wife's broken/old phones. Her phone was worse off, so the first one I set up was to be hers. Rooted, installed TWRP, and flashed Mokee with no issues. Put her SIM in, put her data back on, she's good to go.
I go to set the next one up for myself, do everything the exact same way, and came to realize after I put my SIM in that the phone is not connecting to LTE. Call/SMS/Wifi all work fine. I didn't notice whether or not it was doing this before rooting, recovery, and ROM.
It's giving me a "Sign-in to network" notification. I tap it, it takes me to a T-Mobile ConnectMe screen. It gives me a "Get Started" button, which I tap, and it says "We're sorry, you have switched your SIM card between different devices, so you will need to manage your account through My T-Mobile or the MyAccount app. Once you have replaced the original SIM card, you may resume managing your account through on-device account maintenance." I can only tap close. My wife's phone didn't give me this "error". I made sure the APN settings were identical between the phones, they were.
I called T-Mobile, they gave me a bit of runaround, said everything looked fine from their end, and "rebooted the connection" which didn't improve anything. They also had me verify my APN settings with them. They had me enter some different values, but it didn't change anything. They also advised me against purchasing phones from less than reputable sources. Great, thanks, that was helpful.
I switched the SIM cards between the two phones and this one is still not connecting to LTE, the other phone is. This led me to think maybe it was a hardware issue, and looked into the modem as a possibility. I found that T-Mobile updated the baseband last month on the stock 4.4.4 ROM, so I flashed that baseband and no change. Both phones were on NH7 when I received them.
I happened to notice on my T-Mobile account page that the device status is listed as "locked/unknown." So, I called T-Mobile twice today for an unlock code. The first guy was less than helpful but the second person did enter an unlock request for me, theoretically, I am currently waiting for that email to show up sometime in the next 24 hrs. But, the phone so far has not given me an unlock prompt so I'm not quite sure what I'm going to do with that unlock code once I get it. I'm also not 100% clear on whether the code is for a SIM unlock (which I shouldn't need) or what exactly. It is just the next in a series of ideas which I'm rapidly running out of. A check of the IMEI number revealed it was clean on all US carriers, with the exception of T-Mobile and Sprint which both come up as "unknown." Don't know if that means anything or not.
I'm getting ready to jam this eBay store up, but I'd really rather the phone just start working. I've been dinking with this for weeks and my frustration is mounting, especially since I can't seem to find anyone else who has had/posted about this problem before. I'm not a cell phone hobbyist or anything, and I'm just going off what I can find on Google and places like this. Any ideas/help would be appreciated.
Thanks,
Tony

I am not familiar with the issue, just some extra troubleshooting ideas...
Have you checked under the battery and confirmed the model number is SGH-M919 and the IMEI matches matches what is on the phone?
Have you checked your APN settings?
Have you tried flashing a complete full stock firmware -
http://forum.xda-developers.com/showthread.php?p=64431358

lumin30 said:
I am not familiar with the issue, just some extra troubleshooting ideas...
Have you checked under the battery and confirmed the model number is SGH-M919 and the IMEI matches matches what is on the phone?
Have you checked your APN settings?
Have you tried flashing a complete full stock firmware -
http://forum.xda-developers.com/showthread.php?p=64431358
Click to expand...
Click to collapse
IMEI under the battery matches what comes up with *#06#.
I did check on the APN settings, forgot to mention that. I edited it into the first post, added text in red:
dauntless89 said:
It's giving me a "Sign-in to network" notification. I tap it, it takes me to a T-Mobile ConnectMe screen. It gives me a "Get Started" button, which I tap, and it says "We're sorry, you have switched your SIM card between different devices, so you will need to manage your account through My T-Mobile or the MyAccount app. Once you have replaced the original SIM card, you may resume managing your account through on-device account maintenance." I can only tap close. My wife's phone didn't give me this "error". I made sure the APN settings were identical between the phones, they were.
I called T-Mobile, they gave me a bit of runaround, said everything looked fine from their end, and "rebooted the connection" which didn't improve anything. They also had me verify my APN settings with them. They had me enter some different values, but it didn't change anything. They also advised me against purchasing phones from less than reputable sources. Great, thanks, that was helpful.
Click to expand...
Click to collapse
I didn't flash a full stock firmware. I had issues flashing the non-hlos.bin to the phone, which as I understand it is the more important of the two files for my issue since it does the LTE. However, Wifi works perfect with transfer rates equal to the other phone. So, I don't know.
I'm downloading OK3 now. I read about a guy updating his modem by backing up his custom ROM, flashing a stock rom, and restoring his custom ROM. Will TWRP back up my current NH7 non-hlos.bin? If so, can I manually remove it from the recovery image without borking anything?

For your situation, just flash the full firmware. Don't remove anything from the tar. OK3 is the newest modem. Get your phone working and go from there.

Yeah, I think I'll do that when I get home, unless someone has a better idea. :fingers-crossed:

dauntless89 said:
Yeah, I think I'll do that when I get home, unless someone has a better idea. :fingers-crossed:
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=3276231
Try to flash the latest stock... Before flashing reset your device (take data/photo etc backup).... Hope that should resolve the issue....
Also what is it showing in settings > network? Is it LTE or 2G or 3G???
Sent from my SGH-M919 using Tapatalk

Thanks, that's the one I'm downloading and I'll try flashing it when I get home. It looks like it will replace TWRP and everything, bringing the phone completely back to stock?
In the mobile network settings > mobile network menu, it shows the preferred network as LTE.

Yes. It will be completely stock. If it works, you can then root and put TWRP on and go from there.

Alright, flashed the afore-linked OH3 ROM and the LTE is still broken. The phone shows up as connected to LTE, but nothing works. Play Store times out, both stock internet browsers time out. I still get the same T-Mobile nag that I got before and it still doesn't let me do anything.
Also got the unlock email from T-Mobile:
[FONT=&quot]Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time because we are only able to provide unlock codes for T-Mobile USA handsets. Please refer your unlock request for this equipment directly to the carrier that the handset was purchased from.[/FONT]
Click to expand...
Click to collapse
Is there anything left to troubleshoot, or do I return it as defective?

If data works for your sim card in your wife's phone and not for your sim card in your phone, it would have to be a phone issue. You can double check if data works with your wife's sim card in your phone.
If your APN settings match your wife's phone with her data working, the last thing I can think of to try is go to Settings, under Connections go to More networks > Mobile networks and check Data roaming just in case your phone is roaming for whatever reason.
If your phone was locked on a different carrier, I don't think you would have cell service. If your IMEI was blacklisted or borked, I don't think you would have cell service.
I'd return the phone.

lumin30 said:
If data works for your sim card in your wife's phone and not for your sim card in your phone, it would have to be a phone issue. You can double check if data works with your wife's sim card in your phone.
If your APN settings match your wife's phone with her data working, the last thing I can think of to try is go to Settings, under Connections go to More networks > Mobile networks and check Data roaming just in case your phone is roaming for whatever reason.
If your phone was locked on a different carrier, I don't think you would have cell service. If your IMEI was blacklisted or borked, I don't think you would have cell service.
I'd return the phone.
Click to expand...
Click to collapse
I will check on those two things when I get home, but my thought process was similar to yours. Both my wife's new phone and the LTE Wifi hotspot we use for our internet service have full signal on LTE everywhere in the house, so my best guess at this point is there's a hardware issue with the modem in the phone. I might look into replacing whatever board the modem is on. If it's relatively cheap, I'd rather just pay for the part instead of waiting 2-3 weeks for turnaround on the return/exchange, but I think that's probably what we're gonna end up doing.
Thanks for the help, fellas. I appreciate it.

Anyone w/S7 Active on Red Pocket? Mobile hotspot & tethering just broke

Hello all,
I was warned of an impending "update" a few nights ago. Since it hit, my mobile hotspot no longer works.
Does anyone else have an S7 Active on Red Pocket who has a working hotspot? If so, could you share the APN settings you are using, and the Android version you are on?
I think they rolled me back to January 2018. G891AUCU2BRB5
Would rather not factory reset or root, but getting very close to doing so. Neither RP or AT&T are helpful here.
Thank you,
Bob

Red Pocket Mobile Hotspot problem solved - stock Oreo 8.0 fixed it
Well, for anyone who might encounter this, I finally resolved it.
Pulled the SIM card and did a factory reset. Then it recognized the Oreo update over Wifi. Had to load an intermediate update first.
I put it Red Pocket's AP settings.
First time I tried Mobile Hotspot, it still didn't work.
Restarted the phone.
Still didn't work.
Then I remembered one rep saying to switch MVNO type to "IMSI".
3rd times a charm. Hotspot and USB tether now both working.
After ten hours of wading through poor advice, I'm back to where I was four days ago.
With one exception: I learned how to turn on Developer Mode (tap Build Number 7 times in Software Info)
AND SHUT OFF THE AUTOMATIC UPDATES UNDER DEVELOPER MODE SO IT WON'T HAPPEN AGAIN!!!

I have a stock S7 Active/G891A that I bought unlocked on eBay in March of 2018. It's currently running Oreo 8.0.0, build G891AUCS4CSA3. I just now disabled OTA updates thanks to you.
I've been trying to get Mobile Hotspot to work on this phone ever since I switched Consumer Cellular several months ago. Whenever I tried to enable hotspotting the phone screen would display a popup:
Please wait while verifying
Which was a normal message on the AT&T network, but now (using AT&T's network through Consumer Cellular), after 5-10 seconds a different window would appear:
Tethering/Mobile AP is unavailable.
A network issue may be preventing use of your Mobile Hotspot. Please call Customer Care at 611.
[excessive hard-coded line breaks omitted]
Over the course of several weeks in January I literally spent hours on the phone with several Consumer Cellular 1st and 2nd tier support techs trying to get past that error. Tier 2 support gave me new APN settings, had me do a network reset, and suggested that I do a factory reset. Which I did later, but that didn't work, either. Then CC tier 2 support gave up and bumped my ticket to tier 3. Tier 3 support then transmitted their version of an APN definition to my phone, but still no love. At the end of the 2nd week of phone tag, a Tier 2 tech told me that "it <Mobile Hotspot> just doesn't work with some phones not sold by us".
Maybe hotspotting won't work with my old Motorola Razor, but I was pretty sure that I'd eventually strike gold with my trusty G891A.
Because my S7 Active has version 4 of the boot loader (thank you, latest and final OTA), I haven't been able to find anything that resembles a working root. I even paid OneClickRoot to do it via remote desktop session, hoping that they had some good mojo that I hadn't yet discovered. But their support tech hit a wall, too, and ended up flashing my phone back to stock Oreo 8.0.0. They also refunded my purchase almost immediately which made me sort of happy but still sad that I had no Hotspot abilities.
While searching for possible workarounds (ROMS, root, mystical incantations) tonight I came across your posts:
bobcpdx said:
[snip]
Then I remembered one rep saying to switch MVNO type to "IMSI".
[snip]
Click to expand...
Click to collapse
So I followed your tip. I created a new APN definition and copied in all of the values from the CC Tier 3 definition . I then set Mobile virtual network operator type to imsi . This value was set to None in all in all of the other APN definitions on my phone.
I didn't even need to reboot the phone. I selected my new APN definition and enabled Mobile Hotspot. The first message about verifying came up. But then the phone didn't direct me to dial 611. Mobile Hotspot simply started working.
Thanks every so much for sharing this insight.

bobcpdx said:
Well, for anyone who might encounter this, I finally resolved it.
…..
Then I remembered one rep saying to switch MVNO type to "IMSI".
3rd times a charm. Hotspot and USB tether now both working.
….
Click to expand...
Click to collapse
WOW! Thanks so much for posting this. I've been struggling for a couple of months to find a way to hotspot my two unlocked LG's (G6 and a G7) on Cricket and Consumer Cellular. This trick enabled hotspot/tether quickly and easily.
My apologies to Cricket and CC, for my unflattering thoughts about them. I assumed it was their issue! Not sure why these unlocked LG's are fidgety like this. We got a Moto X4 (Android One flavor) in the family, and it can hotspot with no tweaking.
BTW - I have a similar issue with call forwarding on the LG's. Can't enable it, get an error. But the Moto X4 has no problem on either of these AT&T MVNO's. Anyone have an easy answer for that? Thanks.

This doesn't answer the call forwarding question. I'm not sure who pushes OTA updates, but soon after my last post I got a notification that an my phone needed to be rebooted for an update to finish. This was after I (at least thought that I had) disabled automatic updates. After the update the hotspot feature no longer worked. I checked APN settings and found that the update had reset the APN MVNO type to NONE . I manually changed it back to imsi and it's been working ever since. I also made sure (twice with reboot in between) that automatic OTA Updates are disabled.
Although enabling/disabling these features seems to be problematic with AT&T MVNOs, what I find more curious is that techs at Consumer Cellular claim not to know how to fix them. Maybe that's true, or maybe that's what they are told to say.
Was it coincidence that I received an OTA update within days of making this change, or is the Big Brother with the Blue Death Star logo watching us so closely?