I just had an AT&T rep confirm that this is their network's problem. Apparently, HD Voice (VOLTE) isn't quite right, and the bugs are numerous. Turn it off, should fix these issues and maybe more. Since I turned it off and restarted, my phone's behaving better. We'll see...
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I am experiencing low sound from phone calls. I guess it's a sotware related.
I have flashed my phone because of this issue. Each time it works very well, but later it again became dumb. I also turned off second mic. but still...
I wondering if something from with 2.3.3 update or settings???
So a friend of mine has a Sprint Galaxy S3 running the latest official Jellybean 4.1.2 that the phone came installed with. The phone has issues with transmitting voice audio, specifically when WiFi is on. To elaborate:
-When talking on the phone with a headset plugged in, my friend's phone emits an intermittent buzzing noise that is audible to the person on the other end, but not her. The noise lasts for a moment, and then goes away. It sounds exactly the same every time it is heard, but happens at random times.
-Whenever using VoIP apps such as Skype/Google Hangouts with a headphone mic plugged in and WiFi on, an extremely loud static/crackling noise is heard by the person she is talking to. The moment WiFi is disabled, the crackling/static is gone, and the other person hears her clearly. Again, she does not hear any of this noise, the person she is talking to does.
-Unplugging the headset in both occasions and using the phone's mic nearly eliminates the amount of static heard. However, in VoIP apps, again, static is heard by the person she is talking to when she speaks, but is less noticeable than with the headset plugged in.
-In all instances, the static/buzz is gone when she disables WiFi and uses mobile data while talking on the phone or Skype/Hangouts.
I've tested this issue with her and the noise is similar to the rapid tapping of a Geiger counter. Is anyone familiar with this issue? Is there a fix? She returned the first phone for a second, and both have the problem. If there's no solution, she is highly considering returning the GS3 and seeking a different model. Thanks!
response
Yomaster91 said:
So a friend of mine has a Sprint Galaxy S3 running the latest official Jellybean 4.1.2 that the phone came installed with. The phone has issues with transmitting voice audio, specifically when WiFi is on. To elaborate:
-When talking on the phone with a headset plugged in, my friend's phone emits an intermittent buzzing noise that is audible to the person on the other end, but not her. The noise lasts for a moment, and then goes away. It sounds exactly the same every time it is heard, but happens at random times.
-Whenever using VoIP apps such as Skype/Google Hangouts with a headphone mic plugged in and WiFi on, an extremely loud static/crackling noise is heard by the person she is talking to. The moment WiFi is disabled, the crackling/static is gone, and the other person hears her clearly. Again, she does not hear any of this noise, the person she is talking to does.
-Unplugging the headset in both occasions and using the phone's mic nearly eliminates the amount of static heard. However, in VoIP apps, again, static is heard by the person she is talking to when she speaks, but is less noticeable than with the headset plugged in.
-In all instances, the static/buzz is gone when she disables WiFi and uses mobile data while talking on the phone or Skype/Hangouts.
I've tested this issue with her and the noise is similar to the rapid tapping of a Geiger counter. Is anyone familiar with this issue? Is there a fix? She returned the first phone for a second, and both have the problem. If there's no solution, she is highly considering returning the GS3 and seeking a different model. Thanks!
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Did you ever find a solution to this issue? I have the exact same problem. Did you try a different mic than the standard samsung one? You are the only person I've been able to find online even mentioning this issue =/
I know someone with the same issue on the SIII Neo in the UK. I do not know of any solution at all. Brand new phone. Odd for Samsung
I've noticed recently that when answering a call I don't hear anything and the caller doesn't hear me for at least 5 seconds. That's long enough for the caller to hang up and call again, at which point the delay is only 1 or 2 seconds before all audio starts working. I've tried clearing the Phone app data, but that didn't help. I don't think it's the mic because OK Google works immediately. It's only happening on phone calls.
I'm running 8.1 DP1, so of course Google support won't help me.
enzoevo said:
I've noticed recently that when answering a call I don't hear anything and the caller doesn't hear me for at least 5 seconds. That's long enough for the caller to hang up and call again, at which point the delay is only 1 or 2 seconds before all audio starts working. I've tried clearing the Phone app data, but that didn't help. I don't think it's the mic because OK Google works immediately. It's only happening on phone calls.
I'm running 8.1 DP1, so of course Google support won't help me.
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I had the same issue until I turned off Wifi calling.
Went away after that.
Kind of sucks but I manually turn it on in bad reception areas, you know Tier 3 DCs.
I checked, but wifi calling wasn't enabled. I enabled and disabled. Stab in the dark. Now to wait for someone to call me
This would happen to me on the original XL. It would take a few seconds after picking up the call for Wifi calling to kick in. Turning Wifi calling off should solve the issue.
Wifi calling was not enabled on the phone. Still getting the delay. I wonder if there's a setting with T-Mobile on the carrier side that's causing this.
Nexus 5X, Stock 8.1.0 with security patch level 5 April 2018.
If I make or receive a call, the other party cannot hear me, my voice is severely muted and garbled. I've tested this by leaving messages on my home phone and all suffer from exactly this.
Now the microphone itself seems to be fine - WhatsApp voice messages are perfectly clear, I installed a voice recorder app to check and the recordings are good. Google voice searches also work fine.
I've done a factory reset. I've uninstalled updates to the Google Phone app. I've swapped SIMs. I've tried alternative dialers. I've turned on/off 2G /3G /4G. But my voice calls are always rubbish.
Anyone have any ideas as to what might be going on or suggestions as to what else to try?
Thanks!
Hi
I'm just visiting here with the same problem. I've been getting complaints about call quality from my end for a little while and it's driving me mad trying to be heard, often it starts off okay, then degrades rapidly after a few minutes, other times its from the start of the call. I've done the same as you, the mic tests fine in other apps, and sometimes it works okay. I did a complete factory reset which did seem to improve things but the problems returned, and no, I hadn't added any apps in between it working and going back to being terrible.
I've also tested calling my home answer phone and leaving a message to see what people are complaining about, and it is just constant drop outs. This happens over Wi-Fi calling, and over the network (EE network/UK), so it's not a reception problem. I've also used a plug in headphones with microphone and it's the same problem.
I really didn't want to buy another device at this time, but to me it's looking like a hardware problem.
Regards
Phil
same problem
same problem bro . noise canceling problems ??
Hi
nadun92 said:
same problem bro . noise canceling problems ??
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Before I did the factory reset I had tried turning off noise reduction in the build.prop as recommended to try but it made no difference.
It sounds to listen too as though it's a faulty connection, and I'm thinking now this might be related to the reboot loops caused by connection problems, and this has the same cause, broken connections on the main chip. It's odd the sound is okay when recording sound or video, however that might simply be because the sound is being routed and processed elsewhere, and it's only when it's compressed for a call and routed via the Qualcomm modem that it's affected by a faulty connection. This would explain why sometimes for me it is okay, or starts of on a call okay then as the phone warms up the connection starts breaking.
Regards
Phil
Hi
I've now upgraded to a Pixel XL 2 as I needed to be able to be heard on calls and the 5X was out of warranty and LG didn't want to know. I really didn't want to upgrade quite so soon. The XL with the same SIM card on the same mobile network is all good and everyone can hear me, plus I have the benefit of VoLTE.
I believe the microphone problem is hardware related, most likely the same cause as the boot loop issues where the CPU or board has some broken solder connections. It sounds like a broken connection, and explains why it has progressively become worse. It's a pain as usually when I upgrade my phone gets handed over to another family member, but I can't do that with the broken 5X.
Regards
Phil
This is the oddest thing, and I've never seen in before. When someone tries to call add me to a call (making it a 3 way conference call), I'm either muted, or they can't connect at all. Anyone else seem to have this issue?
Yes I have the same issue, I was also getting dropped calls with Wifi calling enabled so I disabled that. I am on MetroPCS in the US and I think there is a bug tracker for this on the Google issues board.
Google Issue Tracker
issuetracker.google.com