[Q] Mic crackle with Wi-Fi enabled? - Sprint Samsung Galaxy S III

So a friend of mine has a Sprint Galaxy S3 running the latest official Jellybean 4.1.2 that the phone came installed with. The phone has issues with transmitting voice audio, specifically when WiFi is on. To elaborate:
-When talking on the phone with a headset plugged in, my friend's phone emits an intermittent buzzing noise that is audible to the person on the other end, but not her. The noise lasts for a moment, and then goes away. It sounds exactly the same every time it is heard, but happens at random times.
-Whenever using VoIP apps such as Skype/Google Hangouts with a headphone mic plugged in and WiFi on, an extremely loud static/crackling noise is heard by the person she is talking to. The moment WiFi is disabled, the crackling/static is gone, and the other person hears her clearly. Again, she does not hear any of this noise, the person she is talking to does.
-Unplugging the headset in both occasions and using the phone's mic nearly eliminates the amount of static heard. However, in VoIP apps, again, static is heard by the person she is talking to when she speaks, but is less noticeable than with the headset plugged in.
-In all instances, the static/buzz is gone when she disables WiFi and uses mobile data while talking on the phone or Skype/Hangouts.
I've tested this issue with her and the noise is similar to the rapid tapping of a Geiger counter. Is anyone familiar with this issue? Is there a fix? She returned the first phone for a second, and both have the problem. If there's no solution, she is highly considering returning the GS3 and seeking a different model. Thanks!

response
Yomaster91 said:
So a friend of mine has a Sprint Galaxy S3 running the latest official Jellybean 4.1.2 that the phone came installed with. The phone has issues with transmitting voice audio, specifically when WiFi is on. To elaborate:
-When talking on the phone with a headset plugged in, my friend's phone emits an intermittent buzzing noise that is audible to the person on the other end, but not her. The noise lasts for a moment, and then goes away. It sounds exactly the same every time it is heard, but happens at random times.
-Whenever using VoIP apps such as Skype/Google Hangouts with a headphone mic plugged in and WiFi on, an extremely loud static/crackling noise is heard by the person she is talking to. The moment WiFi is disabled, the crackling/static is gone, and the other person hears her clearly. Again, she does not hear any of this noise, the person she is talking to does.
-Unplugging the headset in both occasions and using the phone's mic nearly eliminates the amount of static heard. However, in VoIP apps, again, static is heard by the person she is talking to when she speaks, but is less noticeable than with the headset plugged in.
-In all instances, the static/buzz is gone when she disables WiFi and uses mobile data while talking on the phone or Skype/Hangouts.
I've tested this issue with her and the noise is similar to the rapid tapping of a Geiger counter. Is anyone familiar with this issue? Is there a fix? She returned the first phone for a second, and both have the problem. If there's no solution, she is highly considering returning the GS3 and seeking a different model. Thanks!
Click to expand...
Click to collapse
Did you ever find a solution to this issue? I have the exact same problem. Did you try a different mic than the standard samsung one? You are the only person I've been able to find online even mentioning this issue =/

I know someone with the same issue on the SIII Neo in the UK. I do not know of any solution at all. Brand new phone. Odd for Samsung

Related

Speaker making hissing / crackling sounds during sporadic calls

I ordered a Galaxy Nexus from Clove, and oddly enough I have not experienced the volume bug issue as of yet.
I am however having some issues with weird static / hissin / crackling noises being emitted from the speaker when I make or receive calls.
I can make 5-6 calls in a row without the issue occuring, then suddenly while dialing the same number for the seventh time (voice mail to not drive friends nuts ) the noises will commence immediately.
If I put the call on loud-speaker, the noises disappear instantly, and reappear when I turn off the loud-speaker. As soon as I end the call, the noises stop as well.
Also sometimes immediately after a call, the static / hissing noises will commence for 2-3 seconds, then stop.
Have anyone experienced anything similar? My guess is faulty hardware and that I have to return my phone? :/
I seem to get a quick static "pop" immediately as a call is being connected.
Not an OMG SHOWSTOPPER but kind of annoying. Perhaps it will be fixed in a future update.
I have a pop sound. What network are you on? I bought from Clove too and very much have Ghost SAV. I use Orange no problem but GiffGaff which uses O2 is affected. 900 GSM 2G is the issue and orange does not use it AFAIK.
The Pop occurs when I tap the screen. It is very faint. Then if I do nothing then after 5 seconds it pops again. If I pinch rather than tap then it doesn't do it.
The Pop is from the rear big speaker, not the ear peice
ericshmerick said:
I seem to get a quick static "pop" immediately as a call is being connected.
Not an OMG SHOWSTOPPER but kind of annoying. Perhaps it will be fixed in a future update.
Click to expand...
Click to collapse
And your in the USA didn't think it would affect us, Where did you buy from ?
This is more than a "soft pop". The static/hissing noises I am experiencing are loud enough to make it impossible to hear what the recipient of the call is saying. Only solution is to hang up and re-dial.
Only happens every once in a while, but definitely a "showstopper" in regards to rendering the phone useless for like 20% of the calls
Nineveh said:
This is more than a "soft pop". The static/hissing noises I am experiencing are loud enough to make it impossible to hear what the recipient of the call is saying. Only solution is to hang up and re-dial.
Only happens every once in a while, but definitely a "showstopper" in regards to rendering the phone useless for like 20% of the calls
Click to expand...
Click to collapse
Have you worked out why this is happening?
I've had this problem with my GN too from Clove.co.uk, using GiffGaff network in the UK. I can pretty much replicate this problem every time I make a call - does the proximity sensor trigger the crackling noise? It does in my case.
I sent my phone back to Clove a few months ago, who sent it back to Samsung. They appeared not to do anything, flash the phone with their own version of firmware (removing my yakju build) and getting back to me 3 weeks later. I wasnt happy. In any case, I've put it back to yakju and the problem is still there. Love the phone, but dont need the hassle of being without a smart phone for a few weeks again. Urgh.
Anyone else had this?
EDIT: This seems to have been fixed in 4.0.4 (IMM76D)

[Q] vzw gnex - crackle and popping sound during incoming call.

First off, forgive me if this was already answered, I tried searching for about 15 minutes before I decided to post this.
As the title states, I'm having an issue with my gnex where I get this high pitched and crackling sound when receiving SOME incoming calls. I can't hear the person, and whenever they speak, the noises get louder so I can't hear them at all.
I think it's software, rather than hardware, since it doesn't happen on every single incoming call. From what I can tell, actually, it's totally random. But if I call the person back it is fine. They could even call me right back and it's fine.
My friend who also got a gnex from a different vzw store has the same issue. His also appears to be random.
Do you guys think it's just network, random phone problems, software issues, or all three?
Info: Verizon Wireless CDMA Galaxy Nexus running fully stock 4.0.2
For the record, I too am experiencing this issue. I also have the issue via 3.5mm jack and during other audio playback. At first I thought it was just my low-quality aux cable I was using in my car, but then I experienced it on a normal call. I was thinking software for this reason too as it happens via the jack as well as speaker... (Also happened watching Netflix, so that covers all audio output but bluetooth.)
Are people on custom roms experiencing this? I wasn't going to root this phone as I didn't see too much of a need, but I will if it will get rid of this issue.
Xavias said:
Are people on custom roms experiencing this? I wasn't going to root this phone as I didn't see too much of a need, but I will if it will get rid of this issue.
Click to expand...
Click to collapse
if by crackling you mean it almost sounds like a fax sound, squealing, similar to this description, http://forum.xda-developers.com/showthread.php?t=1453769 , then yes I had this when I ran stock but now that im running francos, AOKP, and the 4.0.3 radios(which arent included in most 4.0.3 roms), i have not had the problem.
My GF had a problem where her mic was bad, about 50% of the time i got a call from her she would sound muffled, almost as if underewater. She exchanged it at VZW and haven't had any problems since.

[Q] In call audio problem (not mic cut-out)?

I was wondering if anyone else has experienced this. I tried searching for the problem but it appears that most of the results that come up regarding in call audio issues were the microphone cutting out.
However, the problem i've been experiencing is for long phone calls with my gf, the audio that i hear on the receiving end seems to go in and out. What i mean is, the call will start out normally and everything sounds crystal clear, but after maybe 20 min, my gf begins to sounds really muffled as if she were talking to her phone from across the room instead of having the phone against her face. After a while the audio becomes loud and clear again.
She claims to hear me fine throughout the call, but it becomes almost impossible to make out what she's saying even on max volume (with and without the headphones too). Im not sure if it's an issue with my phone or hers (an iPhone 4s). I've had this issue on 4.0.2, and 4.0.4. I'm now running AOKP's 4.0.3 ROM and the problem still persists. Any help anyone? this is really annoying, esp for a long distance relationship!

[Q] Strange problem with call audio... silent speaker

Hi guys, hope you can help with an odd problem...
Very, very occasionally (maybe 1 in 50 calls) I get an issue where I can't hear the other party, as if the earpiece was dead. If I drop the call and re-dial, 99% of the time everything is fine. (I think I had one time in 6 months where the 2nd call did the same.)
Now, I can't decide if this is a network issue (Vodafone) or a phone issue. I mostly use a Bluetooth headset due to the size of the Note but I doubt it's headset related as I have tried two different high end brands and it happens with either.
Things I have noticed:
Problem applies to incoming AND outgoing calls
I have checked I haven't accidently muted the call
My Bluetooth headsets all chime at the start of a call but there is no call audio
The other party can hear me but I can't hear them
System sounds are all fine, only call audio is affected
Switching between headset, phone and speaker phone make no difference
Applies to all incoming call audio, including ringing tones and busy tones
I reboot my phone sometimes but as the issue is rare I couldn't say if it makes a difference. Also this is a standard Note II (not a branded Vodafone one) with all the latest patches downloaded. Looking through my app downloads I can't see any obvious ones that might affect the phone. Apart from the stock Samsung apps I most connect to CCTV systems. I have CSipSimple but I haven't used it in ages.
Any suggestions on how to investigate this further?
Regards,
Andy
Seriously... no ideas?
So, no one's ever had this problem and no one has any ideas?!
:crying:

Poor call quality / distortion / noise , anyone else?

LG-D855 here on UK Orange (EE) network. I get quite bad noise on voice calls. I think I am clear to the other party but I can hear a bad static sound whenever they talk, it is quite irritating.
Call quality is clear on bluetooth, and and when on loud speaker, it only happens when using the normal internal speaker.
Has anyone else experienced this? Since it is not present across all speaker modes I think it is not a network issue and more likely hardware - I am wondering if I have a faulty handset?
BlueC78 said:
LG-D855 here on UK Orange (EE) network. I get quite bad noise on voice calls. I think I am clear to the other party but I can hear a bad static sound whenever they talk, it is quite irritating.
Call quality is clear on bluetooth, and and when on loud speaker, it only happens when using the normal internal speaker.
Has anyone else experienced this? Since it is not present across all speaker modes I think it is not a network issue and more likely hardware - I am wondering if I have a faulty handset?
Click to expand...
Click to collapse
im on ee and its clear so think its the phone take it back if i was you
jaythenut said:
im on ee and its clear so think its the phone take it back if i was you
Click to expand...
Click to collapse
Thanks that is useful. I wondered if it was an EE issue as I had problems with their hd voice codec on a different android handset. But I have just done a lot of testing and it definitely is only when on the normal internal speaker, which really makes me think it is a hardware fault.
Will phone CPW and get it swapped.
Uh, how to unroot?
I'm on 3 and the call quality is excellent, I can now use the phone in places where I couldn't with my s3
BlueC78 said:
Uh, how to unroot?
Click to expand...
Click to collapse
Don't worry about it there not going to know about if it's rooted just uninstall supersu or superuser which ever you have
Mine has had good call quality on the hd voice codec, but it drops to a lower codec really quickly during a call, not sure why. and that seams to have a little static. Cant remember if this was what calls were normally like on my old phone though.
Dubhar said:
Mine has had good call quality on the hd voice codec, but it drops to a lower codec really quickly during a call, not sure why. and that seams to have a little static. Cant remember if this was what calls were normally like on my old phone though.
Click to expand...
Click to collapse
Hmmmm. I tested again today and the noise is all gone: calls are crystal clear. I really don't understand what is going on, or whether it is software or hardware related.
I suppose it is best to swap it out before I have had it for too long, just in case?
BlueC78 said:
LG-D855 here on UK Orange (EE) network. I get quite bad noise on voice calls. I think I am clear to the other party but I can hear a bad static sound whenever they talk, it is quite irritating.
Call quality is clear on bluetooth, and and when on loud speaker, it only happens when using the normal internal speaker.
Has anyone else experienced this? Since it is not present across all speaker modes I think it is not a network issue and more likely hardware - I am wondering if I have a faulty handset?
Click to expand...
Click to collapse
http://forum.xda-developers.com/lg-g3/help/q-poor-call-clarity-t2806744
mpt123 said:
http://forum.xda-developers.com/lg-g3/help/q-poor-call-clarity-t2806744
Click to expand...
Click to collapse
Useful, thanks.
I have the same issue but only on GSM calls. Weirdly whe. I use Skype the calls are crystal clear which therefore eliminates hardware issue unless it's the GSM attend interfering with the earpiece.
Any ideas what I should do?
Dubhar said:
Mine has had good call quality on the hd voice codec, but it drops to a lower codec really quickly during a call, not sure why. and that seams to have a little static. Cant remember if this was what calls were normally like on my old phone though.
Click to expand...
Click to collapse
How do you adjust the voice codec?
inzimam said:
How do you adjust the voice codec?
Click to expand...
Click to collapse
I don't think you can. The operator will alter it according to signal conditions AFAIK.
Just to complete this thread: I have swapped the phone at CPW under their 28 day guarantee and so far the new handset doesn't exhibit this problem. Will update in a few days time.
inzimam said:
How do you adjust the voice codec?
Click to expand...
Click to collapse
You dont. Its automatically selected by the network/phone. Mine seams to start off with clear sound then quickly drops to a lower quality and never recovers for that call.
inzimam said:
I have the same issue but only on GSM calls. Weirdly whe. I use Skype the calls are crystal clear which therefore eliminates hardware issue unless it's the GSM attend interfering with the earpiece.
Any ideas what I should do?
Click to expand...
Click to collapse
I had the same issue in Slovenia, I changed phone for new one, but the problem is still here. I find out that I hear that noise only when phone is on 2G/GSM.When I switch to 3G/WCDMA only the sound is perfect, also when I use Skype. Did you try to switch on 3G/WCDMA only?
Yeh I tried switching but same issue. I exchange thr phone, no problem with the new one
Hi all, I have a similar problem but the other way around, people that I call hear a lot of static, but ONLY if I am powering the phone. If I connect the phone to a USB port of my PC there is static too, but less. BTW I call using a wired headset.
Other problem, the LG stock headset muffles my voice and people can't hear me well, I had to use a Samsung headset.
Last problem, when I make calls without headset I hear in the phone the sound that you get when placing a phone next to a speaker...
Does anybody have similar problems?
Needless to say I am very disappointed.
BTW, no audio hissing when playing music via Spotify
manaxda said:
Hi all, I have a similar problem but the other way around, people that I call hear a lot of static, but ONLY if I am powering the phone. If I connect the phone to a USB port of my PC there is static too, but less. BTW I call using a wired headset.
Other problem, the LG stock headset muffles my voice and people can't hear me well, I had to use a Samsung headset.
Last problem, when I make calls without headset I hear in the phone the sound that you get when placing a phone next to a speaker...
Does anybody have similar problems?
Needless to say I am very disappointed.
BTW, no audio hissing when playing music via Spotify
Click to expand...
Click to collapse
I have the exact same problem. Have you found a way to solve this? The problem only occurs when I use a wired headset and plug in my charger. No charger plugged in, no noise as per the person on the other end of the call.
kentii, I bought a wireless charger to charge my phone, in which case the problem doesn't appear. I also bought a bluetooth dongle for my desktop to replace the USB connection. I spend a lot of time on the phone and like using a wired headset. I use MyPhoneExplorer to dial from my PC

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