T-Mobile Call (speaker) quality suddenly degraded - G4 Q&A, Help & Troubleshooting

Owned the G4 on T-Mobile now for several months and enjoyed it. Just a few days ago the speaker quality has dropped to a tinny/rattling sound. Quality is fine on speaker phone or with a headset plugged in.
Phone hasn't been dropped.
Aside from rooting a few weeks back... no setting changes or mods.
I froze a few apps with Titanium backup and unfroze them... just in case.
Rebooted several times and am traveling so I've used several networks.
Any thoughts?

It sounds like a mechanical problem with the speaker. It's an easy replacement.

Yeah.. Id love to crack it open and replace it but looks like t-mobile may just send a replacement phone.
I think the vibration from the motor may have vibrated it loose?
Sent from my LG-H811 using Tapatalk

Related

crackling in earpiece

I know a lot of people have had issues with the quality of the earpiece speaker, but I can't find anything that matches my experience.
A few data ago, during calls, the earpiece started to crackle really badly - especially at higher volumes. its almost as though the speaker has blown. I tried a trick that worked in my old Nokia n95 and blew and then sucked really hard over the earpiece and this actually fixed the problem for about 5 minutes. Has anyone else had this issue? I guess my phone will have to go back.
I take it its just me then...
I would send it back, I had mine for two days and the poor quality coming from the ear piece I sent it back. I am now looking at a different phone and there isn't much out there.
Got exact same problem on mine - dont know whether to send it back, cured it by turning the volume down. Its almost if the phone drives the speaker too loudly for what it can handle...
Have the same problem. I think it's the speaker cloth that is touching the speaker itself.
If the problem persists I will send it back.

No sound through earpiece during calls

Hello all,
Earlier this week my earpiece suddenly stopped working and now I cannot hear anyone's voice when receiving/making calls (yes in-call volume is maxed out).
I am ec05 stock rooted running the genocide 2.0 kernel. I've been this way for about a month with absolutely no issues at all until this week.
Any input would be greatly appreciated.
Thanks!
Maybe the ear piece is broken
Sent from my SPH-D700 using xda premium
Tried doing a factory reset (should I have done a reset through Clockwork instead?). Nothing changed.
Gonna see if I can get a replacement from Radioshack since we have the warranty with them.
try turning speaker phone on /off while in call. my phone used to do that randomly sometimes.
Just tried that to no avail
Thanks though.
Odin back to straight stock and see if it works.
Had something similar happen to me. Installed one of those apps that adjusts the ringers and notifications etc and the problem vanished. My problem was intermittent though.
Sent from my SPH-D700 using XDA App
Your ear piece is dead, go to sprint and its 35 bucks to get it replaced, I had to do it not even a month ago.
Sent from my SPH-D700 using XDA Premium App
I just bought a new earpiece, keyboard, and Mic.
The Mic has always been garbage when using speaker phone. The person on the other end has problems hearing me when on speaker so hopefully that will fix it.
The #4 key was sheared off when the slide helper fell out...I already pulled it apart and set that back in place.
And then the damn ear piece quit working. I found one on eBay and am waiting on it to get here so I can pull it apart again and replace all this ****. I don't understand how all this stuff breaks AND I have to deal w unfinished software LOL. Glad It's my wife's phone hehe.
My new earpiece didn't correct the issue. I have tried everything from Odin to multiple roms. I give up. Lame. Very lame.
Update:
I have replaced the speaker...no workie....Odin...no workie....roms....no work....
My wife and I gave up and called sprint, went to a store, they swappedthe entire piece that houses the screen and earpiece and it works now!! This is great! Lol the Guy told me they couldn't swap the speaker, I kept my mouth shut. No insurance, over 1 year of owning the phone...$35 got it fixed, and they dropped a new keyboard in as my wife somehow sheared #4 key off. Good day. She's rocking stock ec05 til she gets frustrated w battery life again lmao.

[Q] phone calls do not sound clear + faint buzzing noise during calls

Yesterday I retired an original MyTouch 3G and picked up a T-Mobile SGH-T989. I've placed 3 long phone calls with different people and have a difficult time hearing them. The volume is good, but their voice is slightly muddled? clipped? reverbed? On every call, I can also detect a very faint electrical noise, sounds kind of like coil whine from a power supply. Frankly, compared to the HTC MyTouch (dream), it sounds terrible and find myself asking the other person "what's that" a lot.
I live north of Boston and can only get Edge inside my house. The phone is stock for now, wifi is connected to my router, gps is on, bluetooth is off.
I will go out soon where it is 4G, turn off wifi, and make a call to see if there is any difference. I suspect it will be the same. This may be a deal breaker for me which is a shame, because I love this monster phone so far (except for the lack of a notification LED).
Anyone else make out the electrical noise during calls?
This is not normal! Mine is clear on both ends.
The noise is faint but can be heard through the ear speaker only during calls. Sounds like some kind of EMI. Just tried talking on 4G with no WIFI. No difference.
Hit or miss for me. Some calls to the same number/person are crystal clear, and then the next one is a bit muffled. Overall it's good, but I never had the issue with my Nexus One.
I had this issue on my first device, was getting a low buzzing noise everytime the other person spoke. Went back to store the next day and showed them. They replaced my phone with another and now it is clear on this device. Remove the SIM card and re insert it securely and if you still have it, get it exchanged.
Thanks. I reset the sim card. Still sounds bad. Will exchange it tomorrow. Hope what I am hearing is not typical for this model.
Hm well I reset the sim too, and also pulled the battery for a bit, and the calls that were a bit muffled are now clear. Don't know if that fixed it, or it is just the line.
I exchanged the phone tonight and the replacement also has a faint but annoying buzzing noise that can be heard through the ear speaker during calls. Both phones were made in the last week of September 2011. The stripes and blobs issue is clearly more pronounced in the replacement phone and the rear camera (under identical conditions) appears to be more grainy than the first one.
Does anyone else hear a real faint high pitched buzz during a call? Try talking to someone in a completely silent room.
Might be my ears are sensitive to high pitched electrical noises. Some CRT TV's, PSU's, and LCD displays drive me nuts. I am going to exchange it again.
I am getting this issue too. I only hear the electromagnetic interference when I am not in 4g or wifi calling. I don't hear it when I am on my bluetooth or when I am using the speaker phone. I sent my original phone back last week. When I got it, I turned it on to find out the noise was still there. I called tmobile and I suggested the sim card, so she sent me off to a store to get a new sim card. Well at the store there is 4g so I didn't hear the buzzing. At home and work I have GPRS and Edge respectively, they both have the buzzing noise. So they sent me out a new phone that I just received about an hour ago and I still hear it. Would a new ROM be able to fix something like this or should I just keep sending these phones back until I get one that works?
I just warranty exchanged my GS2 for the same type of audio issues. I also had an echo so every time I spoke into the phone I could hear myself on a delay. Very annoying!

Speaker Problem

Recently I have been experiencing weird sounds from my speaker on my new g4. The sound comes through, but it sounds exactly like one of those severe weather interruptions on the television or the radio. It's loud, lots of static, and tinny. But it plays the sound from the video, so I can still hear what someone is saying.. just with this added 'effect'. It always happens on snapchat or Instagram and when I go to YouTube or spotify it sounds fine (it might happen on other apps but this is where I noticed it so far). At first I thought maybe I screwed up my speaker somehow like water damage. But if I did that wouldn't the sound be weird in any app? Is this some sort of known bug or software issue? Is anyone else experiencing this problem, and if so is there any way to fix it? I'm using the Verizon model VS98610B
If your speaker was bad, you would get bad audio with every app. I'm guessing Snapchat and Instagram have low quality audio compared to You Tube and Spotify.
Sent from my LG-E980 using XDA Free mobile app
earpiece sparked issues
I'm on my third LG g4. The first G4 I got, I set up and then checked my voicemail following morning to find the earpiece speaker making a tinny crackleing unrecognizable sound. I promptly return the phone to the store where I purchased it to get a g4. I got that one home and set it up on the speaker workeds great! In just a few days I realized that the second phone had the screen glitch that so many others are talking about so within seven days I returned it. I'm now on my third LG g4. I'm probably just beyond three weeks of having this phone and just now my speaker has gone out. Or at least its doing the same thing that it was doing. I can use speaker phone just fine and YouTube and all the other apps work great but the earpiece speaker has twice failed me. This phone has been in a case under a glass screen protector since day one and has never been dropped or damaged in any way. I noticed about 2 days ago that people haven't been able to hear me when I've been on the phone with it. I've been using LG phone for the last 15 years and really haven't had any complaints. I expected the best from this phone and aside from these issues I have gotten what I expected. I got the same phone for my wife at the same time. She is still on her very first g4 with no problems at all. I'm a bit taken aback by this whole thing. I'll be calling today to see what the dealers will do for me and if not I'll be getting a hold of LG to get it under warranty.
Another user and I had similar issues, in another thread:
[Problem] In-Ear Volume Cuts Off?
In my case, rebooting would at least temporarily fix the issue. Does that help with your phone?

Anyone who has sent their phone out for warranty work: what was the turn around time?

Looking for feedback from people that have had to mail out their Razer phone for warranty work. How long did it take to get it back?
I'm thinking about mailing mine off vs trying to fix it myself.
The issue I'm having is my speakers are crackling, even post "audio update" that reduced volume by around 30%. I can't get above 3\4 volume without having the speakers start crackling. What's strange is the crackle seems to be worse when orienting the phone to the side vs upright.
Both of them are doing it. Not sure if they are just dirty or they are blown, but when I first got my phone I would play most things at full volume often. I thought about pulling the speaker grills off since I read that sometimes the adheasive loosens and things vibrate but I wasn't sure how I was going to re stick them back down. Can't find replacement grills anywhere. Or replacement speakers for that matter. So I was going to send it in.
Sent from my Phone using Tapatalk
11 days round trip to Germany from UK ended up with factory replacement
The first time i sent my phone there it took 4 days to come back but the second time it took around 10 days. I asked why and they said "limited supplies" now i had sent 2 phones and both had speaker problems. The first was a heavily cracking bottom speaker after 3 weeks of use. The second one was both speakers weakening but not cracking and the third one has the same problem which is weird given that they advertized the speakers as good. Hopefully they fix this because i wanna buy razer phone 2

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