Can't receive calls/text messages - One (M8) Q&A, Help & Troubleshooting

Hello all, before I start, I just want to say that English is not my native language so please be nice to me . Okay here's the issue:
I have a HTC One M8 (T-mobile version), it is not rooted and using t mobile stock rom right now. For the past 2 days, I can text and call other people but they can't call/text me ( what weird is that when I call other people and they pick up the phone, all the texts that they have sent me arrive on my phone). This is my first time experiencing this issue, any help would be appreciated. Thank you.

ln206 said:
Hello all, before I start, I just want to say that English is not my native language so please be nice to me . Okay here's the issue:
I have a HTC One M8 (T-mobile version), it is not rooted and using t mobile stock rom right now. For the past 2 days, I can text and call other people but they can't call/text me ( what weird is that when I call other people and they pick up the phone, all the texts that they have sent me arrive on my phone). This is my first time experiencing this issue, any help would be appreciated. Thank you.
Click to expand...
Click to collapse
Have you tried contacting T-Mobile? It sounds like a Network issue that's likely on their end. Only recieve text when you make a secure connection to a tower.
If you haven't talked to them about it already do so. Let them know to either refresh your connection to the tower... Basically what they do is tell you to turn off your phone and they remove your phone from the tower so when you turn it back on it's as if it's the first time on the tower. Or have them reconfirm the right IMEI of the phone is on your account.
Either way what you are describing sounds like it's their fault.

Related

BA - 3 beeps when calling out

howdy folks
thanks for the great site.
ive had my BA for over a year...despite the occassional hangup it works fairly well. however all of a sudden when i try to make an outgoing call other than to my voicemail i get 3 beeps and the call is then ended. the weird thing is that this doesnt happen all of the time and with no apparent pattern.
i cant understand why this is happening as i havenet changed any of the software / network.
please help me !! i'm very tempted to see how many pieces i can break it into with one throw.
ramir
hey
if anyone needs more info to help me resolve my problem pls let me know
ramir
ramir said:
hey
if anyone needs more info to help me resolve my problem pls let me know
ramir
Click to expand...
Click to collapse
That is the behaviour of a network barred handset.
Richard
hey thanks for the reply
however there is no reason for my phone to be network barred ! i bought the phone while on the o2 network, had it unlocked and have been on vodafone for over a year with it working fine. i understand if it was barred it would block all my calls (maybe except vmail). thing is the 3 beeps i get are intermittant and dont happen with every call.
do you think it could be something to do with changes to vodafone and the way the xda works with vodafone. i'm not a techie person, but even this reason sounds unlikely to me.
any further ideas would be appreciated
many thanks
ramir
oh yeah...forgot to mention...i've had the phone since new and am the 1st and only owner of it
i get this sometimes also... and i think mine has to do with wm5, but im not for sure....
ok but i'm running WM2003se
is there anything that you do to your mobile to get it to dial out?
does anyone think that a rom upgrade or a radio upgrade may solve my problem?

[Q] AT&T

I was wondering for all you who use the Touch HD with at&t if you have had any problems. In the settings for the network everything looks to be set properley (cingular.wap...etc.). It says I have service to but will not let me make or receive calls. When I go to a different part of town it sometimes lets me make calls and sometimes lets me text, even though t says I have service.
Does anyone know if at&t is putting restrictions on the phone or has a solution to the problem which I don't even know what the problem is.
Thanks
carbonaccord008 said:
I was wondering for all you who use the Touch HD with at&t if you have had any problems. In the settings for the network everything looks to be set properley (cingular.wap...etc.). It says I have service to but will not let me make or receive calls. When I go to a different part of town it sometimes lets me make calls and sometimes lets me text, even though t says I have service.
Does anyone know if at&t is putting restrictions on the phone or has a solution to the problem which I don't even know what the problem is.
Thanks
Click to expand...
Click to collapse
I haven't run into this yet. I have only had the phone now for 2.5 days and love it, been playing with it alot. Testing my old software and stuff and it always works, gets text messages, emails, and calls.
Did you play with the Phone/Band settings? If so put them back on auto or force them to use ones that work.
I've been using the HD on att for months now without any problems...I didn't have to set anything up to get it to work...just chose ATT when it asked which carrier to use when I turned the phone on for the first time.
Link in my sig if you want to input them manually to be sure they are correct.

Missed Calls on the HTC Desire

I've had a few reports of people telling me that I never answer my phone and it just rings and goes to voicemail.
Last night a friend called me to test this theory and it went straight to voicemail. It seems that 90% of my calls come through fine but the occasional one doesn't!
I've been testing it a lot in the last 12 hours and I can't seem to recreate the problem - I'm not sure if the cellular radio within the phone is hanging if it hasn't been used for a while?
Anyway - anyone else had this?
What kind of signal are you getting when occurs? (G, E, 3G, H etc)
If you are only receiving a 2G signal (G or E), if your phone is actively using data you will not receive calls because you cannot use voice and data simultaneously, and there seems to be no prioritization of voice over data.
If you are getting 3G, this isn't your issue since you should be able to have simultaneous voice and data!
Regards,
Dave
Good Point - i'm not sure, mu phone is almost always H but i suppose it could occasioinally drop.
I will experiment - thanks for the answer.
Is there an app or something that will only allow for 3g connections - thus preventing my phone from accessing data when only a 2g is available and stoip me missing calls?
This is a network issue, not a phone issue.
Network issue as in fixable with a phone call to T-mobile?
Or network issue as in unfixable?
This is a t-mobile problem. They have not found a solution to the problem yet.
I'm with Orange UK and 9 out of 10 calls go straight to the voice mail, I know that 2G cant cope with data and voice at the same time but Im having this problem with a strong 3G signal!!! The only time im not having this issue is when the phone gets a H signal (not very often,though).
Any one hahing the same problem??
This isn't related to your problem but is a general missed calls questions.
When i get a missed call i drag the task bar down and it will say for example "missed call from 07123123123". Obviously this isn't very useful since i don't know the number of every contact in my phone! So my question is is there a way to get the phone to say for example "missed call from John Smith"
mine does this.
it says: missed call from contact X as long as the number is assigned to contact X.
I have a T-mobile Version as well, but did not have any issues with missed calls
I'm struggling to find any other phones that conistantly show the same problem, but several threads reporting the it happening on the Desire. This is a worrying sign in my book.
Have a read of this thread. You'll see that other phones don't report the missed call problem but the Desire does.
(I can't post links so just google for "desire Not receiving calls when browsing on GPRS" and click the first link which is for "Android Forums").
Is there any one here who can do some low level testing on this? I expect it would be quite a tricky job but it would be worth doing.
/mub
yeahdisk said:
Is there an app or something that will only allow for 3g connections - thus preventing my phone from accessing data when only a 2g is available and stoip me missing calls?
Click to expand...
Click to collapse
That would be quite useful imho!
I had that problem too. However after rooting the phone and flashing the newest radio 32.37.00.32U_4.06.00.16_2, the problem was completely gone.
Thats interesting. How long have you been running it for?
I flashed the new radio about a week ago and after that I could pick up all calls. (My carrier sends an sms every time someone calls but cannot be picked up) However the past two three days, I started tinkering with my phone again; flashing new roms and kernels. Thus these pass two three days, I did have some calls that went directly into voicemail, but all the calls registered on my phones as missed calls (+ i still get the SMSs). Which is better than before.
Give me another week to play around with the phone. Also a newer radio is out. However, I have not tested it yet.
alio993 said:
This isn't related to your problem but is a general missed calls questions.
When i get a missed call i drag the task bar down and it will say for example "missed call from 07123123123". Obviously this isn't very useful since i don't know the number of every contact in my phone! So my question is is there a way to get the phone to say for example "missed call from John Smith"
Click to expand...
Click to collapse
I just signed up for Hullomail, It replaces my Orange voicemail, and gets my contacts from Google to tell me who called
Sent from my HTC Desire using XDA App
manuelwt said:
I'm with Orange UK and 9 out of 10 calls go straight to the voice mail, I know that 2G cant cope with data and voice at the same time but Im having this problem with a strong 3G signal!!! The only time im not having this issue is when the phone gets a H signal (not very often,though).
Any one hahing the same problem??
Click to expand...
Click to collapse
Same probem here, seems like my phone is always poping from H to 3g but I can't text or call while its flicking between the too. When im on wifi problem is fine or if I switch mobie internet off.
I am on Orange using a debranded phone with 2.1 update 1 instaled.
radio is 32.36.00.28u_4.06.00.02_2 i think thats the radio anyway
Bizarrely enough is this issue only effection those on Orange or something??
Please everyone post up your network provider and your location in the UK
This could well be a Orange / T-mobile issue as they are currently upgrading all there masts, as the two companies join, My desire has only dropped about 10% of calls but my wifes LG 620 ( android ) is a definite 50/50....
Only time will tell.........
FOZZER said:
This could well be a Orange / T-mobile issue as they are currently upgrading all there masts, as the two companies join, My desire has only dropped about 10% of calls but my wifes LG 620 ( android ) is a definite 50/50....
Only time will tell.........
Click to expand...
Click to collapse
Ya beat me to that lol just saw the news,,,,, I'd sit back and wait while the work is completed

Desire drops call after a moment

Hi guys, I have a strange problem.
Sometimes when I try to call someone, the phone cuts off the connection right before it should vibrate to signal that the phone was answered. This means I can hear the other side picking the phone up, but I hear like "H" (sharp, short) when they try to say "hello". No matter whether I have phone by my ear or laying on the table, sometimes it cuts off, other times it doesn't. When I make the call again, it works.
This started to happening to me since I've updated my sw version to 1.21, when it was 1.15, it worked like a charm. For the last 4 days I tried to make 3 calls, every one of them was cut out and worked on the second try.
Anyone has the same problem/knows the solution?
Thank you very much, It's annoying as hell since every call costs me twice
EDIT: I'm using stock ROM, updated with OTA, no root
------------------------------
Sorry for my English, I'm Czech.
Really? No one?
desire drops calls after a few seconds
Hi!
I've the same problem, since today - very annoying. All start with a call from a friend and after I said "hello" the call ends, but network connection was fine (4 bars). After that I tried to call him back 10 times, every time the same thing - call drops after 1-3 seconds.
A Reboot solved the problem for one time, next call same issue. Tried my sim in the HTC Wildfire of my colleague - same network, everything is fine.
Now I started to uninstall all Taskkiller and other apps i recently added - no change. After 30 min try and error I realised that if I turn of the "Mobile Internet" and therefore the 3g connection, it works better.
anyone have a clue what this could cause?
Joint the club.... http://forum.xda-developers.com/showthread.php?t=712030
Mine does exactly the same thing... first of all I thought it was the phone... returned it... new phone, different sim.... same problem.
Geeba have you tried to turn off "mobile internet"?
After my problems yesterday I turned it off and since that no call was dropped!!
Maybe its some sort of concurrent use of 3g Network and the data threads kill the call ... actually I'm no expert in Mobile Networks.
I'm looking forward to Froyo and hope to get rid of the probs.
Minos - yes I have turned off the 3g - but I then have internet connection problems... pretty pointless having a smart phone that has no internet access..
But yes it does help... the Desire I think should be able to monitor the two signals and switch between them accordingly .... but it doesn't. my Mrs has the Hero... it doesn't suffer this problem so personally I think its a problem with the desire.... I'm going to wait till Froyo then if its no better there will be a nice unbranded black Desire gracing ebay!
had the same issue for a few days then i uninstalled juice defender and i havnt had a single dropped call after
I have had the same issue. And then I have read somewhere here what to do.
You must first enter the phone's debug menu: *#*#4636#*#*
Then Choose "Phone Info", scroll down to" Set preferred network type" and set this to GSM auto (PRL). For me it solved all the call drop problem. As you are on different network maybe some other setting will work for you but it might worth to take a try with it.
I am not exactly sure what this sets. One thing is sure I still have 3G and HSUPA connection - and all type of connection works like charm. So nothing changed just no more call drops since then.
benoke: Thanks for your idea, actually my Desire is now beying hospitalized as it had dust under the screen, anyway I reported dropping calls as an issue too while returning in warranty so we'll see what happens
i sent a support question to htc and got that answer:
"Thank you for contacting HTC. In regards to your question, I can help you with that. It does indeed sound like a hardware fault, I would be grateful if you would call our tech-suooprt team and let our agents arrange the return / repair of this device for you. If you could just call 0845 890 0079, we can arrange the collection. I trust that this resolves your query. Please do not hesitate to contact us again if required."
But I don't think its an HW issue.
@benoke: the GSM auto setting worked - four 1h now.
Minos: it is good to hear that it might work for you too. I have recommended it to some of my friends and they all say it works for them.. so it really seems like solution...
Try the new version 5.09x radio in the android development in desire forum to see if that miight help
Sent from my HTC Desire using XDA App
Haven't found a way to solve this issue yet. They told me at the service station that this is unrepairable issue occuring only with some SIM cards and that they would give me a refund.
I'm buying HTC Desire HD when it is available...

Incoming call phone did not ring, straight to answer phone.

Sorry if concidered spam did search recent threads and no results.
Iv missed a very important call tonight from my work, the call went straight to my answer phone and was only notified with a message saying about new answer phone message, the phone did not ring! This has only happened this once to my knowledge but the significance of the call is huge as I'm on call to attend alarm activations etc over x mas. My phone is at full volume for all notification.
Im on Orange and live in the UK and on Android revolution rom (4.0.2) stock kernal. Maybe the networks are busy as its x mas here I don't know, at the time I of the not getting this call I was playing gta 3 if that makes any odds and no I did not dis miss the call by accident as I would've definately noticed the call on screen not the game. I had wifi and data on at the time.
Now iv changed to 2g network only and to auto change networks as the phone wants to, although I already live in high signal area.
Would be interested to hear comments, advice or if this has happened to others.
Many thanks and happy x mas xda'ers
Sent from my Galaxy Nexus using Tapatalk
The only thing I can think of is maybe your phone dropped cellular connection briefly at the time the call came through :/
Sent from my Galaxy Nexus using xda premium
Hi Guys,
I'm having a similar problem...
I'm missing/not receiving many calls or text messages and am only alerted to the fact when a contact messages me through Whatsapp to ask why I'm not responding.
Quite often (a few times each day) my signal bar looks like this...
The only way signal returns is if I switch the phone off and then back on, which is a tedious process after having encrypted the phone which takes a couple minutes to get it back 'on'
I previously used a micro-sim (ex iPhone 4 user) and an adapter, the network (o2) suggested that I use a new sim (full size), which they sent to me. This hasn’t cured the problem however.
Is my phone faulty?

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