Hey,
so I know this thread has existed since the dawn of time, but this time I'm really stuck.
I updated the play services (I knew I shouldn't have) but I did and of course now have the constant Google Store and Play Services crashes.
My only issue is that unlike all the other devices I have had (s3, s4, ...) I don't have a custom rom on my phone, and so cannot get to "recovery mode".
this new crash also seems to have entirely blocked my ability to install any applications. Removing updates to the play services is also being blocked by "this app has device manager", which I can't seem to do anything about either.
I then gave up and tried to "factory wipe" but even that won't go through and just stays blocked on the "shutting down ...." spinning wheel.
I really don't know what else to do. I have tried finding the actual location of the play services to maybe delete some file and kill it off to at least get the factory wipe to work, but have failed to find it.
I just need any sort of advice, google has fail me until now.
I do have root access at least.
Thanks.
You can try going to applications menu in settings and clear Google play services data.
If that didn't work then you can factory reset it from stock recovery. Turn off your phone..hold power, home and volume up button to get into recovery and then choose factory reset.
Sent from my SM-G925T using Tapatalk
Related
I can no longer download apps from the google play store. I press download, it says "Downloading...", the loading bar has small lines going across it, but progress never starts, and it sits there like this. Does anyone know how to fix this? I am running Tiny CM10.1.
My problems with the play store were solved when I wiped and reinstalled from scratch. This a sudden thing, or have you made any changes lately?
Others have also reported success by going in to Apps Management and choosing "Clear Data" for the Google Play Store. (There's also a Google Play Services in the list...not sure if it's necessary to clear that, too.)
I have had this problem somewhat recurringly on this rom, it didn't work for a while, then I cleared play store, download manager, basically anything with Google in the name. Other times this fixed it, but this time it wouldn't work even after a restart. I ended up getting it to work by rebooting to recovery, wiping cache, and restarting.
c_raethke said:
I have had this problem somewhat recurringly on this rom, it didn't work for a while, then I cleared play store, download manager, basically anything with Google in the name. Other times this fixed it, but this time it wouldn't work even after a restart. I ended up getting it to work by rebooting to recovery, wiping cache, and restarting.
Click to expand...
Click to collapse
I Just had the same problem. Here is how I fixed it,
- Uninstalled updates for Google Play
- I added a New Google Account.
- I Then signed into the new Google Account, Then Sign Into Your Main Account
And "BOOM" problem solved.
I never had this problem until recently and it's happened several times now. It seems to happen after a major change to my system ie rom update or multiple app updates or Tibu restore I not really sure. I tried several methods of un-installing & re-installing the play store app and wiping it's cache and data with varying degrees of success.
What has worked every time without fail is a complete cache wipe with "CacheMate for root users" app.
Sent from my cm_tenderloin using Tapatalk 2
Hey folks
I searched for similar topics but nothing helped
When connected on my home wi-fi I can't download or update from PlayStore. But over other Wi-Fi Networks it works, like at friends home or at work. Also over 3G there is no problem.
When updating I get the notification "Update for "the app" could not be downloaded due to an error (927)
I tried the uninstall updates from google play services and data from dl manager method, wipe dalvik method, log out delete google account and relogin with the google account method. Rebooted router, checked for some strange settings... nothing helped.
Anyone got an Idea what could cause this problem?
Thanks
Batou069 said:
Hey folks
I searched for similar topics but nothing helped
When connected on my home wi-fi I can't download or update from PlayStore. But over other Wi-Fi Networks it works, like at friends home or at work. Also over 3G there is no problem.
When updating I get the notification "Update for "the app" could not be downloaded due to an error (927)
I tried the uninstall updates from google play services and data from dl manager method, wipe dalvik method, log out delete google account and relogin with the google account method. Rebooted router, checked for some strange settings... nothing helped.
Anyone got an Idea what could cause this problem?
Thanks
Click to expand...
Click to collapse
Every time that I've had that issue, here's what I do. I'm aware you've tried about half of the things, but you missed a step lol.
1) Settings>Apps>Running Force Stop Google Play/Anything else tied to it (I usually stop all Google services)
2) Log out of your Google Account
3) Go into your app drawer, tap and drag the Google Play icon to the "info" to open up the info on the app.
4) Clear data and cache for the app, disregard the warning messages
5) Reboot device
6) Log back in
7)????
8) Profit
I'll give it a try, thanks!
Just wanted to pitch in my two cents on my experiences with this problem:
I have a rooted Sprint Note 2 running CM 10.2. I had no problems with the Play Store when I first rooted and got CM up and running. However, I had to flash back to a stock ROM because of GPS issues. When I flashed back to CM (via nandroid restore), Play Store was returning the error: "Error retrieving information from the server [RPC:S-5:AEC-0]."
So I deleted Play Store data and restarted. Then, strangely enough, when I logged back in, the Play Store did not have anything in "My Apps" or "Installed Apps," and when I tried to download anything, now it was returning "download error (927)."
So then, I deleted Play Store and Google services data and tried again. No good. So then, I cleared the Play Store and Google Services data, booted into recovery, and flashed gapps again (e.g. a clean install of Play Store). Still got error 927. I then tried switching google accounts on Play Store - still no luck.
As I was still in the office at this point, I gave up and decided to go home to try later. When I came above ground on the subway, I noticed that Play Store was automatically updating some of my apps with no problems.
In conclusion, I have no idea which solution - or combination of solutions - worked, but the problem was solved. Here is a list of every step I took:
1. Deleted Play Store and Google Services data in Apps
2. Reinstalled the Play Store
3. Switched Google Accounts
4. Waited 30 minutes to try again?
Hope this helps for people having this annoying problem.
pillzbury said:
Just wanted to pitch in my two cents on my experiences with this problem:
I have a rooted Sprint Note 2 running CM 10.2. I had no problems with the Play Store when I first rooted and got CM up and running. However, I had to flash back to a stock ROM because of GPS issues. When I flashed back to CM (via nandroid restore), Play Store was returning the error: "Error retrieving information from the server [RPC:S-5:AEC-0]."
So I deleted Play Store data and restarted. Then, strangely enough, when I logged back in, the Play Store did not have anything in "My Apps" or "Installed Apps," and when I tried to download anything, now it was returning "download error (927)."
So then, I deleted Play Store and Google services data and tried again. No good. So then, I cleared the Play Store and Google Services data, booted into recovery, and flashed gapps again (e.g. a clean install of Play Store). Still got error 927. I then tried switching google accounts on Play Store - still no luck.
As I was still in the office at this point, I gave up and decided to go home to try later. When I came above ground on the subway, I noticed that Play Store was automatically updating some of my apps with no problems.
In conclusion, I have no idea which solution - or combination of solutions - worked, but the problem was solved. Here is a list of every step I took:
1. Deleted Play Store and Google Services data in Apps
2. Reinstalled the Play Store
3. Switched Google Accounts
4. Waited 30 minutes to try again?
Hope this helps for people having this annoying problem.
Click to expand...
Click to collapse
My problem wont be fixed with any of these as its 927 on all of my devices but sometimes after 11pm it works. and sometimes during a reset of my phone they will automatically download sporadically. Its google servers for me. To bad google's customer service is one of the worst i have seen.
I would have to agree I have the same issue and have had it since December of last year at least. I have an email thread that shows the ongoing issues and they have never fixed a single issue. I can't even load the play store at all now just get connection timed out retry and forget trying all the "fixes" because I have gone through hours and hours and tried every fix that anyone could suggest. For a while I was able to download successfully but not reliably and ONLY ON CELLULAR. Google servers even knew when I was connecting to another phone (using it as a hotspot) and since it was cellular it worked fine. But if I used a real landline wifi it would error every single time. I basically have given up and will not buy another app or even use my android devices and thankfully I have others to use since I work for a phone company but google is absolutely pathetic in this. Google's suggestion is they are working on it and there is nothing else they can do for me. That's fine if it was a few days or maybe a few weeks but this is well over 4 months and they are making products unusable.
In the title of this post I quoted the error message my 2013 N7 gives when I boot it up. It is acting seriously messed up and I' ve been trying for days to fix it. It won't download updates or anything, and the Play Store won' t open. I found some threads here by people with similar problems, and I would like to try the suggested solutions but for some reason my tablet's menus don't offer the actions I need to do, like enable downloads or reset app preferences. I've looked everywhere and tried everything.
At androidcentral they had me wipe the cache partition, and I was pretty sure that wouldn't help but I did it anyway. I've lost many hours to this, posting in various forums and trying everything I can think to do, and every avenue is closed to me. Please advise.
Have you tried a factory reset?
Sent from my HTC One using Tapatalk
If you mean "com.google.process.gapps" then you need to reinstall/update Google Play Services from the play store.
Google Play services
kamalaggi said:
If you mean "com.google.process.gapps" then you need to reinstall/update Google Play Services from the play store.
Click to expand...
Click to collapse
The play store won't open. I can try to uninstall/reinstall Play Services if there's some other way.
On my device, when I go to settings -- apps -- Google Play Services, there are buttons for force stop, uninstall updates, disable, clear data, and c!ear cache. I don't see one for uninstall.
Trying just to update the app won't work, attempts to update anything always abort.
If you'll please suggest a course of action, I'll try it and get back to you. Thanks for your help.
I have a Sprint Note 4 which is rooted and yesterday I downloaded Lucky Patcher and the Modded Google Play Store to replace my stock Google Play Store. So through Titanium, I backed up the stock Google Play Store and then I uninstalled it, since the Modded Google Play Store would not let me install it without doing that. I also cleared the cache and data on Google Play Store and now it just keeps crashing all the time. When I try to download something, it starts to download and then immediately it crashes and gives me the "Unfortunately, Play Store has stopped working" error. I get the error no matter which version of Play Store I use now, whether it is the modded or the official version. I tried clearing data/cache to Google Play Services as well, to no avail. When I try to restore my backup of Google Play Store through Titanium it stays frozen with "Restoring Google Play Store 5.1.11" and I end up having to force stop Titanium. This is so annoying! What can I do? Thanks so much in advance!!!
1) Go to Application manager/All, scroll down to where you find these three: Google Services Framework, Google Play, and Google Play Services. Force stop and delete cache and data for the first two (in order given). You won't be able to force close Google Play Services but choose Manage storage and scroll to bottom to clear all data. It's annoying that they may try to restart, just clear again and reboot quickly.
2) If that doesn't work, got a nandroid backup?
3) Re-flash current ROM, if no.
4) If stock and no backup, consider another ROM or start over with Odin stock tar.
Note: options 3 and 4 may require clean install.
Note 2: I've tried to suggest from least inconvenience to most; hopefully, the easier methods will do.
Edit: you may also see an option to uninstall update to revert to the original system application; consider that as option 2 or 3 for Google Play.
samep said:
1) Go to Application manager/All, scroll down to where you find these three: Google Services Framework, Google Play, and Google Play Services. Force stop and delete cache and data for the first two (in order given). You won't be able to force close Google Play Services but choose Manage storage and scroll to bottom to clear all data. It's annoying that they may try to restart, just clear again and reboot quickly.
2) If that doesn't work, got a nandroid backup?
3) Re-flash current ROM, if no.
4) If stock and no backup, consider another ROM or start over with Odin stock tar.
Note: options 3 and 4 may require clean install.
Note 2: I've tried to suggest from least inconvenience to most; hopefully, the easier methods will do.
Edit: you may also see an option to uninstall update to revert to the original system application; consider that as option 2 or 3 for Google Play.
Click to expand...
Click to collapse
Ok I just did that now when I run Play Store it doesn't crash, instead it is says " Check your internet connection and try again" It seems as if it isn't recognizing that I actually do have a connection? I heard that if you go to the files on the phone to "etc/hosts" file and put a "#" in front of the second IP address in the hosts file that it will work but I just tried that and it didn't so I reverted the file back.
Also I tried going to settings>accounts and removing my Google accounts and re adding them but Play store still says I have no connection (which I clearly do). I made sure my date/time settings are right as well. This is happening with the modded play store and the official 5.2.12 Play Store.
YouTube randomly crashes now as well and gives me "unfortunately, YouTube has stopped " Google play store is still not recognizing that I am connected. I think I have tried just about anything besides flashing back to the stock ROM
Did you try step one again after swapping the Google Play versions? Worth a try, if you didn't.
One more thing: Lucky Patcher creates an Odex file. You should use the Lucky Patcher option to remove the Odex and restore the original. If you're ROM is deodexed, Titanium may not fix this for you. You can manually check for Odex file as well. Titanium is also useful to check for unneeded dalvik-cache files.
And one last suggestion I omitted: in recovery, delete all cache and dalvik cache and reboot.
samep said:
Did you try step one again after swapping the Google Play versions? Worth a try, if you didn't.
One more thing: Lucky Patcher creates an Odex file. You should use the Lucky Patcher option to remove the Odex and restore the original. If you're ROM is deodexed, Titanium may not fix this for you. You can manually check for Odex file as well. Titanium is also useful to check for unneeded dalvik-cache files.
And one last suggestion I omitted: in recovery, delete all cache and dalvik cache and reboot.
Click to expand...
Click to collapse
Hmmm it is working now after hours of fumbling around with settings. Both the Modded and official newest Google Play Stores started working after I turned off "Google License Verification Emulation" and I had to turn off "Google Billing Emulation". Very stressful lol but they were the default settings and I didn't really want to mess with any of the settings as I am just starting with Lucky Patcher.
yo0123yo said:
Hmmm it is working now after hours of fumbling around with settings. Both the Modded and official newest Google Play Stores started working after I turned off "Google License Verification Emulation" and I had to turn off "Google Billing Emulation". Very stressful lol but they were the default settings and I didn't really want to mess with any of the settings as I am just starting with Lucky Patcher.
Click to expand...
Click to collapse
Was that Google Play version 5.2.12?
I flashed that to system yesterday and everything was working except that it didn't populate my applications and notify updates until a day later. I had to search for updates that I knew were available. Today, the apps populated and I got update notification for available updates. I think it may be part of the battery savings that lollipop is supposed to be bringing; less Google Play wakes.
Consider that your manipulation results may have been skewed by Google not immediately syncing the update.
As for my experience, I did find myself doing step one and considering flashing the nandroid but waited for applications to sync. They did finally sync this morning. The longer sync of apps may have been induced locally by the use of Xposed module "Recent Apps" which can be configured to force close apps and remove from recents, reducing wake times.
samep said:
Was that Google Play version 5.2.12?
I flashed that to system yesterday and everything was working except that it didn't populate my applications and notify updates until a day later. I had to search for updates that I knew were available. Today, the apps populated and I got update notification for available updates. I think it may be part of the battery savings that lollipop is supposed to be bringing; less Google Play wakes.
Consider that your manipulation results may have been skewed by Google not immediately syncing the update.
As for my experience, I did find myself doing step one and considering flashing the nandroid but waited for applications to sync. They did finally sync this morning. The longer sync of apps may have been induced locally by the use of Xposed module "Recent Apps" which can be configured to force close apps and remove from recents, reducing wake times.
Click to expand...
Click to collapse
No, it is the Modded Google Play Store version 5.1.11 right now that's working but there's a newer version of it that is out. I'm getting frustrated messing with lucky Patcher (if anyone can help me with the basics of it? that i would greatly appreciate that as well. Last question I have is that in my etc/hosts file and there is a "#" before the second IP address in the etc/hosts file. Anyone know what that "#" is used for in front of the IP in the hosts file? Thanks again!!!
yo0123yo said:
No, it is the Modded Google Play Store version 5.1.11 right now that's working but there's a newer version of it that is out. I'm getting frustrated messing with lucky Patcher (if anyone can help me with the basics of it? that i would greatly appreciate that as well. Last question I have is that in my etc/hosts file and there is a "#" before the second IP address in the etc/hosts file. Anyone know what that "#" is used for in front of the IP in the hosts file? Thanks again!!!
Click to expand...
Click to collapse
The # is used in scripts to comment out; meaning ignore that line in your host file.
As far as LP, there is a help link to read. Discussion threads on LP may get closed on XDA; LP may be a useful tool but leans toward piracy. Not saying this pertains to you but there was a thread that the developer participated in that xda allowed to remain open with a warning. That should be sufficient, unless closed as well.
Edit: found the thread and warning http://forum.xda-developers.com/showthread.php?p=45933638, post 21.
samep said:
The # is used in scripts to comment out; meaning ignore that line in your host file.
As far as LP, there is a help link to read. Discussion threads on LP may get closed on XDA; LP may be a useful tool but leans toward piracy. Not saying this pertains to you but there was a thread that the developer participated in that xda allowed to remain open with a warning. That should be sufficient, unless closed as well.
Edit: found the thread and warning http://forum.xda-developers.com/showthread.php?p=45933638, post 21.
Click to expand...
Click to collapse
I know, it can be used for illegal purposes which is NOT what I am using it for just to be clear so the post doesn't get deleted because someone thinks I am using it illegally, which I'm not.. anyways, if anyone has any tips on LP id appreciate it thanks!!
Why not go to your time and date and turn off automatic time?
It worked for me!
No more check connection in google play store and youtube not loading
Google Store Crashing but only when rooted.
Why is it that when running stock lollipop 5.1.1 on Galaxy S6 Edge is it that Google Play Store constantly crashes when I'm rooted.
When no root it works fine and dandy.
Soon as rooted the bloody thing crashes constantly..
The only way I managed to keep rooted was to use stock google play store and prevent it from updating.
This I can cope with.. If anyone else has come across this issue and found a better way to fix it please let me know
My note 4 lollipop 5.1.1 device has rooted but fix problem in Google play when I update big file(like no system apps) apps so when it's completely update after start beginning wht can I do it
I received the latest AT&T update a week or so ago containing the 2.5 One UI update. After the update, I am experiencing some really strange issues with a variety of Google services.
1) Google Play Store updates are stalling. Most apps will download to a high percentage of completion (98% for example) and then just stall. If I leave the phone sit for a long time, eventually the updates will finish. This happens with every single app update or new download. I have 100GB free on the phone and it occurs on multiple networks (WIFI and AT&T).
2) GMail attachments won't download. They also stall at 0%.
3) I don't receive any incoming text messages when Google Messages Chat is enabled. Turning off chat and switching to SMS works though several texts say they failed to send and I have to retry (and they always end up going through). WIFI Calling is enabled.
4) Notifications from multiple apps are returning after I swipe them away. (Notification reminders is turned off in accessibility settings).
I did the usual - cleared cache in Google Play Store, Google Play Services, Google Services Framework, Download Manager. I cleared the cache after booting to recovery. When none of that fixed it, I completely reset my phone to factory conditions. Everything worked fine for 2 days and then today, all of the problems came back.
Everything else about the phone is normal as usual. I can't figure this one out and don't know what else to troubleshoot.
Try clearing the system cache on the boot menu.
blackhawk said:
Try clearing the system cache on the boot menu.
Click to expand...
Click to collapse
Is that the same thing as clearing the cache after booting to recovery? (Volume up and power button)
jkcarp94 said:
Is that the same thing as clearing the cache after booting to recovery? (Volume up and power button)
Click to expand...
Click to collapse
That's it. Can work like voodoo on lots of gremlins.
If that doesn't get it try clearing data on the Google apps. Might have to take it back to the stone age but probably not.
Reboot afterwards if you do. Playstore is a pain.
If the OS hasn't been reloaded since Q was flashed consider reloading to get a snappy clean load.
My 3rd OS load is the best.
Although I'm still running Pie, it's fast and very stable... lol, I like dinosaurs. I don't update a lot as it usually causes more problems than it solves.
I had cleared the cache from recovery before I factory reset and it didn't fix it. However, I just tried it again on the new rebuild and this time I cleared the cache 5 times in a row and then rebooted. It appears to have fixed all of the problems. I wonder if it was a bad app update to Google Play Services after the restoration to factory conditions?
jkcarp94 said:
I had cleared the cache from recovery before I factory reset and it didn't fix it. However, I just tried it again on the new rebuild and this time I cleared the cache 5 times in a row and then rebooted. It appears to have fixed all of the problems. I wonder if it was a bad app update to Google Play Services after the restoration to factory conditions?
Click to expand...
Click to collapse
Sometimes you're better off staying on the factory load versions. I never let auto updates run.
I keep Playstore disabled unless I want to use it or check for updates because of this and it also is a resource pig.
Manually doing it makes spotting the trouble maker easier.
I also keep backup copies of known good updates for system apks so that the factory load isn't my only recourse if a apk been updated more than once. APK Export is a great freeware app for doing this. Backup all your Playstore apps too for faster and easier reloads. Plus if Playstore discontinues the app, you still have it. Been boned by Playstore* once too often.
*sometimes the software goes greedy, gets sold or there's a licensing issue. Either way once it's gone having a known good copy makes life so much easier.
Hello,
The same thing is happening to me but for several months now. I am in Spain with Movistar. The only way I could get them to update the Google Play APPs was to switch my mobile to "safe mode" and from there it really works.
I'm going to try a factory reset, to see how it went.
Foguet said:
Hello,
The same thing is happening to me but for several months now. I am in Spain with Movistar. The only way I could get them to update the Google Play APPs was to switch my mobile to "safe mode" and from there it really works.
I'm going to try a factory reset, to see how it went.
Click to expand...
Click to collapse
A reload probably won't help. It will very likely reoccur.
It sounds like a 3rd* party apk is the culprit.
Find the root cause and correct it.
It may be just a setting issue in a 3rd party apk.
*they include carrier, Samsung and misc others you installed.