In the title of this post I quoted the error message my 2013 N7 gives when I boot it up. It is acting seriously messed up and I' ve been trying for days to fix it. It won't download updates or anything, and the Play Store won' t open. I found some threads here by people with similar problems, and I would like to try the suggested solutions but for some reason my tablet's menus don't offer the actions I need to do, like enable downloads or reset app preferences. I've looked everywhere and tried everything.
At androidcentral they had me wipe the cache partition, and I was pretty sure that wouldn't help but I did it anyway. I've lost many hours to this, posting in various forums and trying everything I can think to do, and every avenue is closed to me. Please advise.
Have you tried a factory reset?
Sent from my HTC One using Tapatalk
If you mean "com.google.process.gapps" then you need to reinstall/update Google Play Services from the play store.
Google Play services
kamalaggi said:
If you mean "com.google.process.gapps" then you need to reinstall/update Google Play Services from the play store.
Click to expand...
Click to collapse
The play store won't open. I can try to uninstall/reinstall Play Services if there's some other way.
On my device, when I go to settings -- apps -- Google Play Services, there are buttons for force stop, uninstall updates, disable, clear data, and c!ear cache. I don't see one for uninstall.
Trying just to update the app won't work, attempts to update anything always abort.
If you'll please suggest a course of action, I'll try it and get back to you. Thanks for your help.
Related
Tonight, I tried to install some apps from my google play store and I was unable to do so.
It was just stay stuck on downloading. Very frustrating.
I went to the XDA site and it said that I should clear data, clear cache, and uninstall the updates, which I did.
I hit the disable button, thinking I would be able to go right back to it and enable it back up again.
What happened was that the Google Play store Icon disappeared, along with any mention of google play on my phone. I went to another site on XDA where it recommended installing an older version, which I downloaded and hit install.
After what seemed like a long time for the Google Play Store installing screen to go away. Eventually it said it was installed but I didn't have an option to open it. I can't find it in my list of apps
I can't even get it to install!
Any help or reference to a fix would be appreciated.
I am rooted with a stock rom
Thanks
Mike
update
I finally found my google play. There is a disabled section and it was in there.
However, I still can't get it to download and install apps. I just gets stuck at the app will be downloaded and installed. That does not happen. Any suggestions?
Did you try Rebooting the Device ? Is Data working correctly in other Apps ? If Data is working correctly in other Apps, and rebooting does not work. You can try Force Closing the Play Store. Then clear Data for it. Clear Cache, and Reboot. When it's done Booting up, sign back in. See if that resolves the issue.
mikeinstlouis said:
I finally found my google play. There is a disabled section and it was in there.
However, I still can't get it to download and install apps. I just gets stuck at the app will be downloaded and installed. That does not happen. Any suggestions?
Click to expand...
Click to collapse
Try toggling your network mode. From lte/cdma to cdma only and vice versa. Mines done that to me a few times
Sent from my SPH-L710 using xda app-developers app
Symptoms
Google Play Services Error - receiving a message " An Application Requires and Update"
when trying to use "Update" , I get "Package file was not signed correctly. Uninstall the previous copy of the app and try again"
when trying to "Deactivate" i get "This app is a device administrator and must be deactivated before uninstalling"
this is now affecting other apps (Google Keep, Hangouts, etc)
I talked to Google already ,cleared download manager, did factor reset twice, no avail, same issue. their recommendation is to contact Asus
Yesterday I unlocked and rooted the tablet, same issue.
Any suggestions? I downloaded "com.google.android.gms.apk" but the system does not let me install it
Thank you in advance , I am stuck for over 3 weeks
You can try going into the Google Play Services app, then force stop, clear cache and clear data. This may do it.
What you may need to do, what I've had to do, is delete the Google account off your device, then add it back. (A reboot in between couldn't hurt.) Why this happens, I don't know.
I suggest to flash a factory image, may be, there is something destroyed in the firmware ...
Just wondering....
EngChi said:
Symptoms
Google Play Services Error - receiving a message " An Application Requires and Update"
when trying to use "Update" , I get "Package file was not signed correctly. Uninstall the previous copy of the app and try again"
when trying to "Deactivate" i get "This app is a device administrator and must be deactivated before uninstalling"
this is now affecting other apps (Google Keep, Hangouts, etc)
I talked to Google already ,cleared download manager, did factor reset twice, no avail, same issue. their recommendation is to contact Asus
Yesterday I unlocked and rooted the tablet, same issue.
Any suggestions? I downloaded "com.google.android.gms.apk" but the system does not let me install it
Thank you in advance , I am stuck for over 3 weeks
Click to expand...
Click to collapse
I am not sure that I have any clever answers right now, but to clarify the problem, is this with Google Play itself not letting you update or install anything (without producing this error message) or is it a specific app that you are trying to update which is the only one resulting in this error?
weezlerox said:
I am not sure that I have any clever answers right now, but to clarify the problem, is this with Google Play itself not letting you update or install anything (without producing this error message) or is it a specific app that you are trying to update which is the only one resulting in this error?
Click to expand...
Click to collapse
It is both
a) Google Play Services require an update (which refuses to install)
b) com.google.android.keep (Google Keep) requires an update (otherwise not letting to open -" This app won't run unless you update Google Play Services"). when trying to update it takes you to the same screen for Google Play Services update which fails.
If it helps, the store shows me 4.0.34 section under "What's new" which I think is not the latest Google Play Services apk
Thank you
tried both...
Pandae said:
You can try going into the Google Play Services app, then force stop, clear cache and clear data. This may do it.
What you may need to do, what I've had to do, is delete the Google account off your device, then add it back. (A reboot in between couldn't hurt.) Why this happens, I don't know.
Click to expand...
Click to collapse
I tried both (multiple times), as installed by Google Support and forums
a) removal of all accounts
b) reset to factory image.
c) force stop, cache/data clear
same issues
any other thoughts guys? is custom ROM by only answer?
if it helps, this is an LTE tablet
How about this?
EngChi said:
I tried both (multiple times), as installed by Google Support and forums
a) removal of all accounts
b) reset to factory image.
c) force stop, cache/data clear
same issues
any other thoughts guys? is custom ROM by only answer?
if it helps, this is an LTE tablet
Click to expand...
Click to collapse
Don't know if it is possible but can you get the latest Google Play apk and install it manually?
weezlerox said:
Don't know if it is possible but can you get the latest Google Play apk and install it manually?
Click to expand...
Click to collapse
I tried that too.. with noresults - may be not doing it right.
Used Wugs Nexus Root Toolkit (which I find to be excellent along with instructions) and tried to use ES file explorer to manually copy/load apk - no success.
thank you for trying to help
EngChi said:
I tried both (multiple times), as installed by Google Support and forums
a) removal of all accounts
b) reset to factory image.
c) force stop, cache/data clear
same issues
any other thoughts guys? is custom ROM by only answer?
if it helps, this is an LTE tablet
Click to expand...
Click to collapse
At this point I'd make backups and flash a new ROM (stock or custom LTE). Something's been corrupted that isn't easily fixable, and you'll save time in the end by starting over from scratch.
I would agree that it sounds very much like something is corrupt in the ROM that you currently have; I would have a browse through the appropriate forums and find a new flavour of ROM to flash onto your device.
I have also heard great things about Wug's toolkit but have yet to use it myself.... about all I *need* to change on my N7 right now is root so that I can install a few choice apps that would not run otherwise, but don't want to wipe everything just for the sake of it
removed google+ from my account, solved.
weezlerox said:
I would agree that it sounds very much like something is corrupt in the ROM that you currently have; I would have a browse through the appropriate forums and find a new flavour of ROM to flash onto your device.
I have also heard great things about Wug's toolkit but have yet to use it myself.... about all I *need* to change on my N7 right now is root so that I can install a few choice apps that would not run otherwise, but don't want to wipe everything just for the sake of it
Click to expand...
Click to collapse
for all its worth, I solved it by reflushing factory image and removing google plus entry from my google account. no issues now. thanks to all who helped!
If that is what worked, I am glad you have a working solution I can't take any credit for suggesting what you had probably tried anyway.....
Sent from my LG-P880 using Tapatalk
fix for google play services not updating
Simply had to run the update from
the play store on the web
and click on installed, choose device and click install... voila
this pushed the update to the phone and the update happens :laugh:
Hey there!
I get 941 error when installing apps way more often than on any other phones I used. I cleared cache & data for the play store (I also uninstalled updates) and the download manager, that didn't help much because almost every 4th app gives this error. Then I cleared cache & data for the play services, it's better now, but I still get the same error sometimes.
Anybody experiencing this or similar? Also, is there any way to fix this other than the 3 clears I mentioned above? Thanks in advance!
Try to delete the data of play store app. Worked for me
I already did that two times, and it didn't even solve the problem temporarily :/ Thanks for the tip, though.
Hm... Thes try to delete your Google account and add it new :fingers-crossed:
I used to get it every time. Cleared app data and cache which has helped.
I just get the occasional error now and again.
Sent from my LG-D855 using XDA Free mobile app
edit the host or just delete it(system/etc/host) file then u good to go
i get this all the time now, ever since my phone went to lg for repair. i get the 941 error, then i click install and its installed fine...weird
update: Reading another thread on the forum, if you uninstall the updates for the google play store, that stops the 941 error, but be aware that the play store will update itself as soon as it can. ive turned off auto updating so i'll see if that helps
I have a Sprint Note 4 which is rooted and yesterday I downloaded Lucky Patcher and the Modded Google Play Store to replace my stock Google Play Store. So through Titanium, I backed up the stock Google Play Store and then I uninstalled it, since the Modded Google Play Store would not let me install it without doing that. I also cleared the cache and data on Google Play Store and now it just keeps crashing all the time. When I try to download something, it starts to download and then immediately it crashes and gives me the "Unfortunately, Play Store has stopped working" error. I get the error no matter which version of Play Store I use now, whether it is the modded or the official version. I tried clearing data/cache to Google Play Services as well, to no avail. When I try to restore my backup of Google Play Store through Titanium it stays frozen with "Restoring Google Play Store 5.1.11" and I end up having to force stop Titanium. This is so annoying! What can I do? Thanks so much in advance!!!
1) Go to Application manager/All, scroll down to where you find these three: Google Services Framework, Google Play, and Google Play Services. Force stop and delete cache and data for the first two (in order given). You won't be able to force close Google Play Services but choose Manage storage and scroll to bottom to clear all data. It's annoying that they may try to restart, just clear again and reboot quickly.
2) If that doesn't work, got a nandroid backup?
3) Re-flash current ROM, if no.
4) If stock and no backup, consider another ROM or start over with Odin stock tar.
Note: options 3 and 4 may require clean install.
Note 2: I've tried to suggest from least inconvenience to most; hopefully, the easier methods will do.
Edit: you may also see an option to uninstall update to revert to the original system application; consider that as option 2 or 3 for Google Play.
samep said:
1) Go to Application manager/All, scroll down to where you find these three: Google Services Framework, Google Play, and Google Play Services. Force stop and delete cache and data for the first two (in order given). You won't be able to force close Google Play Services but choose Manage storage and scroll to bottom to clear all data. It's annoying that they may try to restart, just clear again and reboot quickly.
2) If that doesn't work, got a nandroid backup?
3) Re-flash current ROM, if no.
4) If stock and no backup, consider another ROM or start over with Odin stock tar.
Note: options 3 and 4 may require clean install.
Note 2: I've tried to suggest from least inconvenience to most; hopefully, the easier methods will do.
Edit: you may also see an option to uninstall update to revert to the original system application; consider that as option 2 or 3 for Google Play.
Click to expand...
Click to collapse
Ok I just did that now when I run Play Store it doesn't crash, instead it is says " Check your internet connection and try again" It seems as if it isn't recognizing that I actually do have a connection? I heard that if you go to the files on the phone to "etc/hosts" file and put a "#" in front of the second IP address in the hosts file that it will work but I just tried that and it didn't so I reverted the file back.
Also I tried going to settings>accounts and removing my Google accounts and re adding them but Play store still says I have no connection (which I clearly do). I made sure my date/time settings are right as well. This is happening with the modded play store and the official 5.2.12 Play Store.
YouTube randomly crashes now as well and gives me "unfortunately, YouTube has stopped " Google play store is still not recognizing that I am connected. I think I have tried just about anything besides flashing back to the stock ROM
Did you try step one again after swapping the Google Play versions? Worth a try, if you didn't.
One more thing: Lucky Patcher creates an Odex file. You should use the Lucky Patcher option to remove the Odex and restore the original. If you're ROM is deodexed, Titanium may not fix this for you. You can manually check for Odex file as well. Titanium is also useful to check for unneeded dalvik-cache files.
And one last suggestion I omitted: in recovery, delete all cache and dalvik cache and reboot.
samep said:
Did you try step one again after swapping the Google Play versions? Worth a try, if you didn't.
One more thing: Lucky Patcher creates an Odex file. You should use the Lucky Patcher option to remove the Odex and restore the original. If you're ROM is deodexed, Titanium may not fix this for you. You can manually check for Odex file as well. Titanium is also useful to check for unneeded dalvik-cache files.
And one last suggestion I omitted: in recovery, delete all cache and dalvik cache and reboot.
Click to expand...
Click to collapse
Hmmm it is working now after hours of fumbling around with settings. Both the Modded and official newest Google Play Stores started working after I turned off "Google License Verification Emulation" and I had to turn off "Google Billing Emulation". Very stressful lol but they were the default settings and I didn't really want to mess with any of the settings as I am just starting with Lucky Patcher.
yo0123yo said:
Hmmm it is working now after hours of fumbling around with settings. Both the Modded and official newest Google Play Stores started working after I turned off "Google License Verification Emulation" and I had to turn off "Google Billing Emulation". Very stressful lol but they were the default settings and I didn't really want to mess with any of the settings as I am just starting with Lucky Patcher.
Click to expand...
Click to collapse
Was that Google Play version 5.2.12?
I flashed that to system yesterday and everything was working except that it didn't populate my applications and notify updates until a day later. I had to search for updates that I knew were available. Today, the apps populated and I got update notification for available updates. I think it may be part of the battery savings that lollipop is supposed to be bringing; less Google Play wakes.
Consider that your manipulation results may have been skewed by Google not immediately syncing the update.
As for my experience, I did find myself doing step one and considering flashing the nandroid but waited for applications to sync. They did finally sync this morning. The longer sync of apps may have been induced locally by the use of Xposed module "Recent Apps" which can be configured to force close apps and remove from recents, reducing wake times.
samep said:
Was that Google Play version 5.2.12?
I flashed that to system yesterday and everything was working except that it didn't populate my applications and notify updates until a day later. I had to search for updates that I knew were available. Today, the apps populated and I got update notification for available updates. I think it may be part of the battery savings that lollipop is supposed to be bringing; less Google Play wakes.
Consider that your manipulation results may have been skewed by Google not immediately syncing the update.
As for my experience, I did find myself doing step one and considering flashing the nandroid but waited for applications to sync. They did finally sync this morning. The longer sync of apps may have been induced locally by the use of Xposed module "Recent Apps" which can be configured to force close apps and remove from recents, reducing wake times.
Click to expand...
Click to collapse
No, it is the Modded Google Play Store version 5.1.11 right now that's working but there's a newer version of it that is out. I'm getting frustrated messing with lucky Patcher (if anyone can help me with the basics of it? that i would greatly appreciate that as well. Last question I have is that in my etc/hosts file and there is a "#" before the second IP address in the etc/hosts file. Anyone know what that "#" is used for in front of the IP in the hosts file? Thanks again!!!
yo0123yo said:
No, it is the Modded Google Play Store version 5.1.11 right now that's working but there's a newer version of it that is out. I'm getting frustrated messing with lucky Patcher (if anyone can help me with the basics of it? that i would greatly appreciate that as well. Last question I have is that in my etc/hosts file and there is a "#" before the second IP address in the etc/hosts file. Anyone know what that "#" is used for in front of the IP in the hosts file? Thanks again!!!
Click to expand...
Click to collapse
The # is used in scripts to comment out; meaning ignore that line in your host file.
As far as LP, there is a help link to read. Discussion threads on LP may get closed on XDA; LP may be a useful tool but leans toward piracy. Not saying this pertains to you but there was a thread that the developer participated in that xda allowed to remain open with a warning. That should be sufficient, unless closed as well.
Edit: found the thread and warning http://forum.xda-developers.com/showthread.php?p=45933638, post 21.
samep said:
The # is used in scripts to comment out; meaning ignore that line in your host file.
As far as LP, there is a help link to read. Discussion threads on LP may get closed on XDA; LP may be a useful tool but leans toward piracy. Not saying this pertains to you but there was a thread that the developer participated in that xda allowed to remain open with a warning. That should be sufficient, unless closed as well.
Edit: found the thread and warning http://forum.xda-developers.com/showthread.php?p=45933638, post 21.
Click to expand...
Click to collapse
I know, it can be used for illegal purposes which is NOT what I am using it for just to be clear so the post doesn't get deleted because someone thinks I am using it illegally, which I'm not.. anyways, if anyone has any tips on LP id appreciate it thanks!!
Why not go to your time and date and turn off automatic time?
It worked for me!
No more check connection in google play store and youtube not loading
Google Store Crashing but only when rooted.
Why is it that when running stock lollipop 5.1.1 on Galaxy S6 Edge is it that Google Play Store constantly crashes when I'm rooted.
When no root it works fine and dandy.
Soon as rooted the bloody thing crashes constantly..
The only way I managed to keep rooted was to use stock google play store and prevent it from updating.
This I can cope with.. If anyone else has come across this issue and found a better way to fix it please let me know
My note 4 lollipop 5.1.1 device has rooted but fix problem in Google play when I update big file(like no system apps) apps so when it's completely update after start beginning wht can I do it
Hi everyone,
I updated my Google Play Services to the file discussed here: http://www.androidpolice.com/2015/08/30/google-play-services-v8-1-begins-rolling-out-to-prepare-for-android-pay-changes-variant-naming-scheme-for-lollipop-devices-and-more-apk-teardown-download/
It completely messed up my phone and google play services keep crashing. I've tried rolling it back to factory (settings>apps) but one of my device administrators keeps preventing me from doing so - Android Device Manager. I keep trying to deactivate as an admin to no avail - I keep tapping "deactivate" and nothing happens.
I'm totally stuck.
Hopefully this is an easy fix...?
UPDATE - I've managed to uninstall Google Play Service's updates (putting it back to factory) but now I'm getting constant pop-ups saying that it's crashed, and now Google Play Services doesn't show up under Settings>Apps.
eboy_gb said:
Hi everyone,
I updated my Google Play Services to the file discussed here: http://www.androidpolice.com/2015/08/30/google-play-services-v8-1-begins-rolling-out-to-prepare-for-android-pay-changes-variant-naming-scheme-for-lollipop-devices-and-more-apk-teardown-download/
It completely messed up my phone and google play services keep crashing. I've tried rolling it back to factory (settings>apps) but one of my device administrators keeps preventing me from doing so - Android Device Manager. I keep trying to deactivate as an admin to no avail - I keep tapping "deactivate" and nothing happens.
I'm totally stuck.
Hopefully this is an easy fix...?
Click to expand...
Click to collapse
Because its getting crashed, you'll have to wait a bit for android device manager become inactive..
You can stay with marshmellow google service(hopefully) with thismethod to prevent crash..
Go to app, clear cache/data all google related app (google service,google play,google keyboard, google contact/calendar sync) for contact and calendar its better to backup 1st as its might get wipe..
Lastly..go to account &sync, delete your google account..
Reboot, try login again with play store.
For some reason when I go to Accounts & Sync>Pick my google account>three dots>remove account nothing happens...?
EDIT - All is well now. Just had to give things time to unsync and reset. Thanks @faizalotai!!
eboy_gb said:
For some reason when I go to Accounts & Sync>Pick my google account>three dots>remove account nothing happens...?
Click to expand...
Click to collapse
After reboot?? is your google play able to download apps?
Be careful manually updating Google Play Services from some .apk website. There are many different specific versions and if you install the wrong one, you are like OP....in a pickle. Best to just wait on the OTA from google to hit your phone.
Thanks for getting me out of my mess everyone.
I've been running rooted android for a long time (since HTC Desire Z/G2) and I've never had a problem installing a Google Play Services APK until today.
I haven't been having much luck with the G4 so far - I bricked my first one messing with the build.prop, now this - makes me nervous to update to a 10F build.