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hello friends,
i do not know whether i am posting this thread in the right place or not.but i need and expect urgent help from techies like you.
i am from india and i am using a sprint vogue here with reliance network since one year without any issue.i am using NFSFAN V12 6.5 rom and it works fine.
but since 3 days i have been unable to use the phone as the screen started to respond erratically.it did not respond well to touches.i tried to align the screen multiple times.but the cross mark also did not respond properly and it moved around slowly and it required hard push in place of soft touch.
then i tried hard reset more than once.but the situation is same.
please suggest the course of action to take so that i can get out of this situation.
Maybe not the same cause as yours but a few weeks ago I was in a call and when I went to hang up the screen wouldn't respond at all. At first I thought the phone was frozen then after a soft reset I realised that the touch screen (digitizer) had failed completely. I could still mostly navigate around and make calls through the phone book. My phone was purchased (for $0 on a contract) from Bell (Canada) and is still under warranty. After a 2 hour phone call with various agents and supervisors they just shipped me out a replacement one. It took about 2 days to receive.
Before calling Bell I looked around the net and found a replacement digitizer (or Touch Pad) for Dopod 6900 which the manufacturer says is fully compatible with the Bell CDMA Touch (Vogue). Here is the URL:
http://www.ipmart.com/main/product/Touch,Pad,with,Ribbon,for,Dopod,6900,CDMA,Phone,,Original,new,,107578.php?prod=107578&ref=rss
or you can GOOGLE for these terms:
Touch pad Dopod 6900 (CDMA) Phone - 107578
It is about $21 USD.
Hope this helps.
I second the idea that it is a digitizer. I had a buddy with the corner just lifting up on the digitizer and his phone wouldn't accept the stylus properly. The digitizer isn't much thicker than your screen protector. It's probably about three times as thick as a piece of paper so if you think it is just your screen protector lifting up you might be wrong.
This morning I heard a loud pop coming from my phone that was lying on my bedside table, and when I flipped it around it the screen was all cracked. XDA doesn't allow me to link to the picture, but remove just remove the space: i.imgur.c om/DUCdbofh.jpg
Maybe someone else could re-post the image in another post? There was also some "fizzling" sounds for a few minutes afterwards as the glass cracked a bit more. It looks like there was some kind of tension in it that finally made it give away, since I haven't dropped it. It was also in the shadow when it happened, so it shouldn't be from a temperature increase from the sun. Has anyone else experienced this, and how should I contact LG about this?
Mine cracked due to a drop. Haven't found a single repair shop who can repair / replace. Only Futuretel Service centre in Ontario has parts to repair, must contact your local retailer (Bell. Telus, Rogers) to get the service.
I tried ebay, ali baba, and amazon, but no luck with finding the right part (e971 back housing).
Seeing that yours spontaneously cracked, you should be able to argue it for warranty coverage.
This is Snytbaggen image.
Sent by my customized LG E973
The second day I had this phone my screen cracked, but it was only one crack line on the center of the screen going horizontal, sprint actually replaced the phone with one out of the box, not a refurb. I'm hoping the Otterbox case prevents any damage.
Snytbaggen said:
This morning I heard a loud pop coming from my phone that was lying on my bedside table, and when I flipped it around it the screen was all cracked. XDA doesn't allow me to link to the picture, but remove just remove the space: i.imgur.c om/DUCdbofh.jpg
Maybe someone else could re-post the image in another post? There was also some "fizzling" sounds for a few minutes afterwards as the glass cracked a bit more. It looks like there was some kind of tension in it that finally made it give away, since I haven't dropped it. It was also in the shadow when it happened, so it shouldn't be from a temperature increase from the sun. Has anyone else experienced this, and how should I contact LG about this?
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Mine too!
I have taken perfect care of my phone since i got it a week ago and today it did the exact same thing, "fizziling and all", except it was the front side.
To all of you wisecracks dismissing spontaneous cracks...
It looks like glass can crack without impact:
en.wikipedia.org/wiki/Spontaneous_glass_breakage
And it looks like there's probably a manufacturing defect by LG that Google and LG are quietly trying to sweep under the rug.
smrots said:
It looks like glass can crack without impact:
en.wikipedia.org/wiki/Spontaneous_glass_breakage
And it looks like there's probably a manufacturing defect by LG that Google and LG are quietly trying to sweep under the rug.
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Impressive. It could also be caused by thermal expansion of the battery with the heat. Whatever it is, it would be interesting to know if there are other similar cases.
Vinfer said:
Impressive. It could also be caused by thermal expansion of the battery with the heat. Whatever it is, it would be interesting to know if there are other similar cases.
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There are indeed many such cases. In most cases, people haven't been able to claim warranty. Another common thing I noticed in such cases, is that, they have happened in countries like Canada, Denmark, Sweden. It could be a case of the glass not withstanding the sudden temperature changes when it moves indoor and outdoor.
This is the only thing that is stopping me from buying this one or the Nexus 4. Absolutely love it otherwise.
i just Bought my LG G3 Yesterday ,
it was used gently, as i appreciate the feeling of a new device in my hands like any geek,
i did not drop it ( no need to justify here )
i took my G3 to show off a friend and i asked people were in the room if anyone noticed that my phone fell in the past few minutes - one of them is working in a cellular shop and he immediately brought me the news that he already knows what happened by my response because some one who bought g3 from his store came back with the exact same crack and claim he did not drop the phone at all as well.
so i have a broken Lens, camera cant take photos right and i am Deeply disappointed By Lg as i was expecting a higher build quality,
i might be the first to report but just - wait for it ,
people will Google the problem and i am just the first to let you know.
photos added
I don't believe it. Your friends lied.
Sent from my LG-D850 using Tapatalk
It doesn't just crack I dropped mine off a balcony 3 floors onto some rocks and it broke the screen of my F400S and some other stuff, but the lens was fine. Hence why I have a D850 but lenses don't just crack.
Sent from my LG-D850 using XDA Premium 4 mobile app
I just had the same thing happen to mine. Not sure how or why it happened but it did. It was in my hot car turned off for an hour or so and then when I got home ours later, I noticed it. It has never been dropped or hit.
i think someone hijacked your phone... lol friends are friends...
Sent from from my LG-D855
It is a very, very small chance that it happened by itself - BUT if the glass was fitted in the phone, and was made with too high tension; it COULD technically brake "on its own". However, very rare for this to happen...
I just tried pressing my lens with my thumb, with quite a lot of pressure - didnt do anything
Anyone know where I can get a replacement lense or where to be looking for them when they come available? Talked to LG and they said they could repair but it would take 2 weeks and they could not tell me what it would cost. I can use my camera because my glass is completely gone over the camera, I would just like to get something over it to keep dust out.
Sent from my VS985 4G using Tapatalk
I just bought an LCD separator machine send it to me I need practice lol. I seen someone else say the sent there's into lg and cost $150 to fix. You could always get a square trade warranty and go that route
Sent from my LG-D850 using XDA Premium 4 mobile app
If I could just find a thin 1/2 inch diameter piece of glass, I could fix it myself. Problem is finding the glass. Would not be hard at all to fix and like I said my camera works perfectly fine.
I just had the exact same thing happen. Phone was fine last night. Set it on night stand before bed. Showered and got ready in the morning. No drops. Got in the car in the morning and touched something jaggedy when I was stopped at a light. Weiiiird. Looks exactly like OP's pic. Luckily I paid for insurance since it's included in T-Mobile's jump program, so hopefully they'll swap it out.
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
DroidApprentice said:
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
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Yeah, I'm really at a loss. I kept it in the bathroom as I showered, but it doesn't get that hot/humid...not enough that one would think it'd make a substantial difference.
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
WilliamStern said:
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
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Yeah, man. My old HTC M7...I always run skinless, treat my phones like dirt. Dropped it maybe three times onto concrete from waist height, nothing. So this is pretty gnarly.
Update on T-Mobile, they basically said that they'd take it back under warranty IF it's a manufacturer's defect. But because it's physical damage, they'll probably flag it as user error and charge me for it. I'm claiming manufacturer's defect because I swear this happened spontaneously without a drop whatsoever. So now I basically have to call LG directly, and I'd probably be up for a fight. If anyone here has experience or advice it'd be greatly appreciated.
Same Issue
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
julz05 said:
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
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I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
idelgado782 said:
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
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I sent it back to LG. I called the LG service number and explained the problem, they issue a RA# and you have to send it to their warehouse. Took them almost 2 weeks to fix the phone, and they are just mailing it back now
I wanted to come back and post an update for my circumstance just in case any in the future needs to do the same.
Unfortunately I couldn't send my unit back to att or lg because my water damage sticker had been tripped. I had my phone in my pocket and I went on a ride in an amusement park and didn't realize we want under waterfalls! Needless to say I got soaked and water seeped into the phone but after sticking it in rice overnight I was lucky enough to not have water damage besides the tripped sensor. I went on a search and found a seller on eBay selling the top piece which includes the camera lens cover, power/volume rocker. It cost $38 plus $6 shipping and took about a week to get to me. To replace it was fairly easy. Removed 7 screws and unsnapped the old part and then applied the new piece.
One thing to note: the original piece States 850 in various areas and the new piece States 855. However it is the same exact part and for $44 I replaced itself myself without having to be without my phone. Here are some pictures :
Here's the link for the eBay auction http://pages.ebay.com/link/?nav=item.view&id=351144850263&alt=web
No matter what, I can never stay away from android for long.
Just found this thread after my UK D855 did exactly the same, I've had it several months. found Replacement parts on ebay
Exact Same Problem
Hi - today I found the exact same fault in my phone. Like other posts here, I did not drop it or get any impact on the phone.
I am in New Zealand and am really disappointed in what I thought was otherwise a great phone. I now have to waste my time trying to establish whether I have any cover for this problem and also realise that it looks like impact damage and technicians will claim it was my fault.
I think this is a manufacturing fault and reading here confirms that something is very wrong here.
Thanks.
Hi,
When I bought my G3, I've directly installed a tempered glass protection from Spigen.
And my screen was squeaking a little bit when I was pressing the bottom left of the tactile ...
Anyway, after a month, it was getting worst, so i just removed the protection thinking that it will solve my problem. Since a lot of people complained abut issue with the Spigen tempered glass protection.
Of course, the problem is still here, and in fact, my screen is moving and squeaking .... The screen is not glue on the bottom left corner.
So after the random shutdown problem, now reboot, and this screen problem .... It was my first LG and probably the last one !
Between LG ask me to send it to service and it will take 2 weeks ... I'm using it as a professional phone and will travel a lot the next months so i cannot be without during this time ... Again thank you LG for your professionalism !
Take to service centwr
deadlyheart4u said:
Take to service centwr
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Yes probably. But very sad that a one month old phone need to be sent to service...
shouff said:
Yes probably. But very sad that a one month old phone need to be sent to service...
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Well my touch screen stopped work in the middle of the screen. http://www.ladda-upp.se/image.php?id=113825&size=full (that line), not dropped it, been really careful etc etc. Company called Nordic mobile service (here in Sweden that takes care of LG phones) took 8 days to replace LCD, touch and front. Pretty quick actually.
Hi xda,
I am observing something very strange on my phone, and since I dropped it last week, I observed a new occurrence.
So now I have 3 scratch-like scars on my display, but they are not on the surface, but down below, they are perfectly straight and seem to be on the exact border between the display and the frame.
Sadly, I could only make one picture, since my phone has the better camera.
Hi,
i have a similar scratch in my P6 similar of yours...I didn't notice right away,only looking the screen very closely...My scratch is at the left-top of the border,straight to it.
you too. has the same scratch. is under the glass. I wonder if the warranty replaces.
So, it's not just me.... When I have time I will go back to stock and then go to the operator and ask for opinion and/or replacement.
I went to my carrier but they refused to fix it under warranty. It was due to the use of the phone, and I'd be charged 200 euro for the complete screen replacement. Not that this phone worth more now a days. And sadly my scratches have gotten a little big longer