About warranty - ZenFone 2 Q&A, Help & Troubleshooting

Hi all, I am about to buy my zenfone 2 as my next cellphone, just want to make sure of one thing.
The agent from Asus told me that if I root the phone and uninstall some internal softwares which comes with the device, they will know it and unvoid the warranty, is that true? I don't think I can bear with all the bloatware. So root and uninstall those software is what I am going to do.
Is that a way to recovery the device to the factory state without any changes so that I don't have to lose the warranty after I play with it?
Thanks very much. The warranty issue really bugs me.

Bloatware can completely be uninstalled with the latest update.
Even I am happy of my ZenFone, I can only advise you to take the redmi note 2 instead.

xfl123 said:
Hi all, I am about to buy my zenfone 2 as my next cellphone, just want to make sure of one thing.
The agent from Asus told me that if I root the phone and uninstall some internal softwares which comes with the device, they will know it and unvoid the warranty, is that true? I don't think I can bear with all the bloatware. So root and uninstall those software is what I am going to do.
Is that a way to recovery the device to the factory state without any changes so that I don't have to lose the warranty after I play with it?
Thanks very much. The warranty issue really bugs me.
Click to expand...
Click to collapse
Yes, from fastboot you can flash the whole stock firmware (1.1GB image from Asus).
But if you unlock bootloader, AFAIK you cannot lock it back. But you can unroot easily and return to factory firmware.

gontie said:
Bloatware can completely be uninstalled with the latest update.
Even I am happy of my ZenFone, I can only advise you to take the redmi note 2 instead.
Click to expand...
Click to collapse
Not exactly - with the latest firmware you can't uninstall the bloat and free the storage space, but you can disable it all. You can uninstall the third party stuff (zinio, kindle, trip advisor, etc) but the ASUS and Google stuff you can either just hide from the app drawer or homescreens (ASUS launcher) or disable altogether. Some system apps cause issues if disabled though, for example disabling clock and/or calendar breaks other stuff.
Because you can disable stuff now without root, if you are really concerned about the warranty then there is no pressing need to root. That said, if you do want to root, it is very easy to go back to stock unrooted anytime. Unlocking the bootloader is currently irreversible though, so you can't install custom ROMs like cyanogen without voiding warranty.

What apps are considered bloatware in zenfone?

Kill Me said:
What apps are considered bloatware in zenfone?
Click to expand...
Click to collapse
For me everything besides the launcher and the Play Store. Every another app should be optional, that's one of the reasons for rooting my mobile

Yup. Rooting your phone does void your warranty. But that can be solved by downloading the latest official stock firmware for your phone and installing it on your phone, after that your phone and its warranty will be back as normal.
Sent from my Asus Zenfone 2 with Tapatalk

Related

[Q] rooting

does the g3 have any sort of tamper flag like knox on samsung , which voids warranty when rooting?
pre10c said:
does the g3 have any sort of tamper flag like knox on samsung , which voids warranty when rooting?
Click to expand...
Click to collapse
Pretty sure any sort of rooting technically voids the warranty. That's what an ODIN reflash is for.
Slash8915 said:
Pretty sure any sort of rooting technically voids the warranty. That's what an ODIN reflash is for.
Click to expand...
Click to collapse
Not in Europe (EU).
Don't feel bad read what is coming from Google .....http://m.gsmarena.com/google_announces_andriod_l_developer_preview-news-8864.php
Any device with ics or better can run Knox software and Samsung pushed it back to Google who will put it in Android L
Don't feel like having a device with Knox well the new iPhone may not have Knox
Sent from my SM-N900P using Xparent BlueTapatalk 2
so the lg G3 has any sort of tamper flag implemented?
Well, I used towelroot to root the G3. It's pretty non-intrusive and very simple to use. No reboots required. Just install the APK and click a button.
Your bootloader stays intact and so does the stock recovery. If a simple root is all you want, try towelroot. You just need a factory reset to remove root.
And yes.. the S5 users are using it to root their devices without tampering the Knox bit. Based on this info, I would say it's pretty safe
No way to unroot towelrooted device without hard reset?
MasK said:
Well, I used towelroot to root the G3. It's pretty non-intrusive and very simple to use. No reboots required. Just install the APK and click a button.
Your bootloader stays intact and so does the stock recovery. If a simple root is all you want, try towelroot. You just need a factory reset to remove root.
And yes.. the S5 users are using it to root their devices without tampering the Knox bit. Based on this info, I would say it's pretty safe
Click to expand...
Click to collapse
Is the factory reset enough to make the phone accept OTA's? I can't see why it wouldn't be (unless there is a tampered flag) however some people on here have said refreshing stock rom is the only way to do it.
Sent from my LG G3
MasK said:
Well, I used towelroot to root the G3. It's pretty non-intrusive and very simple to use. No reboots required. Just install the APK and click a button.
Your bootloader stays intact and so does the stock recovery. If a simple root is all you want, try towelroot. You just need a factory reset to remove root.
And yes.. the S5 users are using it to root their devices without tampering the Knox bit. Based on this info, I would say it's pretty safe
Click to expand...
Click to collapse
Does it work with a carrier branded G3 in same way?
Sent from my HTC One X using XDA Premium 4 mobile app
Can we have some more information guys? Seems like a simple .apk can root the device and in the EU the warranty isn't void?
Lennyuk said:
Is the factory reset enough to make the phone accept OTA's? I can't see why it wouldn't be (unless there is a tampered flag) however some people on here have said refreshing stock rom is the only way to do it.
Sent from my LG G3
Click to expand...
Click to collapse
I used towel root on my LG G Pro 2 to change my build prop so that I could install and run skygo. I performed a full unroot with supersSU Pro and surprisingly found that this did not satisfy skygo and it still flagged up as rooted (superSU Pro has always worked for me previously with other root processes).
I repeated the root process and I found some additional towel root files in system xbin which I removed then ran unroot with supersSU Pro and was then able to run skygo successfully.
I hope this is relevant to the g3 as I intend to buy a 32gb version but would like to have skygo on this. For the first time in my life, I am not charging in head first. I am holding back on my purchase and reading everything about it first.
Not sure I can keep this up for much longer though.
Good to know where to look.
Thanks for the info:good:
Posting to post

[Q] Note 3 neo 7505 (4.3 eating lots of ram)

Hello,
I've a question. My note 3 is eating lots of ram memory.
I use the app clean master to force close apps in the background.
But after some minutes there back like noting happened..
How can I really force close apps?
Also I'm not rooted, and I don't want to be (for knox issues)
I hope someone can help me
Thanks
Deltastylez said:
Hello,
I've a question. My note 3 is eating lots of ram memory.
I use the app clean master to force close apps in the background.
But after some minutes there back like noting happened..
How can I really force close apps?
Also I'm not rooted, and I don't want to be (for knox issues)
I hope someone can help me
Thanks
Click to expand...
Click to collapse
NEVER use such apps to clean ram space. They close these apps and then re-oprn in, which in turn, uses more RAM and battery.
You can simply go to the APP in Application Manager and FORCE CLOSE the app.
Deltastylez said:
Hello,
I've a question. My note 3 is eating lots of ram memory.
I use the app clean master to force close apps in the background.
But after some minutes there back like noting happened..
How can I really force close apps?
Also I'm not rooted, and I don't want to be (for knox issues)
I hope someone can help me
Thanks
Click to expand...
Click to collapse
Disable all unnecessary apps which you do not want...Have lesser apps which is really needed to run your day.
Logical thinking: Rooting is definitely void your warranty, however what kind of warranty is coming now a days with phones. Physical damage, Burn will not comes under warranty. That only left out with software issues. So for any software issues you can very well download the original firmware from sammobile.com and keep it with you. Go back to original firmware whenever you have software issues. As simple as that. Any physical damage need to be payment to service center in spite of having warranty or not.
KSKHH said:
Disable all unnecessary apps which you do not want...Have lesser apps which is really needed to run your day.
Logical thinking: Rooting is definitely void your warranty, however what kind of warranty is coming now a days with phones. Physical damage, Burn will not comes under warranty. That only left out with software issues. So for any software issues you can very well download the original firmware from sammobile.com and keep it with you. Go back to original firmware whenever you have software issues. As simple as that. Any physical damage need to be payment to service center in spite of having warranty or not.
Click to expand...
Click to collapse
I was thinking to root my Note 3 neo indeed, but your story of warranty is true!
Only thing is. This is my FIRST android device ever. I always used apple for some weird reason ..
I know that rooting will trip KNOX to 0x1.
But I Don't know, how to root my note 3 neo n7505. On JB 4.3.
And, suggest I brick my phone. What can i do? is it literally bricked? Or can i flash back the orginal firmware?
( I didn't find n7505 4.3 firmware on sammobile, though.. )
Hope someone can help me
Deltastylez said:
I was thinking to root my Note 3 neo indeed, but your story of warranty is true!
Only thing is. This is my FIRST android device ever. I always used apple for some weird reason ..
I know that rooting will trip KNOX to 0x1.
But I Don't know, how to root my note 3 neo n7505. On JB 4.3.
And, suggest I brick my phone. What can i do? is it literally bricked? Or can i flash back the orginal firmware?
( I didn't find n7505 4.3 firmware on sammobile, though.. )
Hope someone can help me
Click to expand...
Click to collapse
I suggest not to rush on rooting your phone as you do not have much exp. My first iphone is also rooted. You need to study little bit to understand root and always find out the back up plan. That is keep your original firmware ready to flash.
Indian Note 3 Neo got Kitkat update few days back, you should also get that. So I suggest just wait for another 1 month and meanwhile study about rooting.
Your phone firmware is available at Sammobile, may be not for your country but as far as model is same you can flash firmware of any other country. The languages may be diff, however Eng should be always there.
Try to download some firmware of the neighbor country.
One note: Once your phone is updated to latest firmware, you can not go back to old firmware..
Check how to flash firmware thru desktop Odin in You tube.

Down side of rooting ?

Hey there,
I've owned the Note 10+ (Exynos) since release and i haven't rooted it once. I remember the last phone is the note 8 and i did root it, but i remember when i wanted to return to stock to sell that phone i ran into some trouble.
For example the Samsung Pass, Samsung Health Apps etc... don't work anymore after your root your phone, is this still a thing ? Because i'm considering rooting the note 10+ now and i need to know if i can successfully get everything back the way it was before rooting ?
Any help or advice would be appreciated, thanks
Warnahly said:
Hey there,
I've owned the Note 10+ (Exynos) since release and i haven't rooted it once. I remember the last phone is the note 8 and i did root it, but i remember when i wanted to return to stock to sell that phone i ran into some trouble.
For example the Samsung Pass, Samsung Health Apps etc... don't work anymore after your root your phone, is this still a thing ? Because i'm considering rooting the note 10+ now and i need to know if i can successfully get everything back the way it was before rooting ?
Any help or advice would be appreciated, thanks
Click to expand...
Click to collapse
hello. yes rooting is a bit of a problem nowadays. Samsung REALLY does not want you to root their Androids for whatever reason. Here are the disadvantages:
1) When you power up the device, a FILTHY boot-up screen pops up and takes 8 seconds and a button press to fully boot the device [see the full details and EXYNOS ONLY bypass here: Boot Pop up remove
2) The KNOX counter [hardware fuse] trips and goes 0x1 [Some devices get OTA updates after locking the bootloader and flashing full ODIN stock, but didn't happen for me. Also it voids the warranty]
3) All the KNOX secured apps [Secure Folder, Samsung Health, Pay etc.] will NOT work [there are bypasses for Samsung Health, Samsung Music and Secure Folder but say goodbye to Samsung Pay]
4) Samsung will refuse to repair your phone and you have to look at 3rd Party options to repair if anything goes wrong. [no bypass to that]
5) Once you unlock the bootloader, you can never lock it again [ idk much about this one, some people say you can lock it again. Gotta look it up ]
Also rooting with TWRP in of itself is a gigantic hassle nowadays [I really miss the days when we could just flash TWRP with ODIN and call it a day].
NullCode said:
hello. yes rooting is a bit of a problem nowadays. Samsung REALLY does not want you to root their Androids for whatever reason. Here are the disadvantages:
1) When you power up the device, a FILTHY boot-up screen pops up and takes 8 seconds and a button press to fully boot the device [see the full details and EXYNOS ONLY bypass here: Boot Pop up remove
2) The KNOX counter trips and goes 0x1 [This will prevent you from ever getting OTA updates and it voids the warranty]
3) All the KNOX secured apps [Secure Folder, Samsung Health, Pay etc.] will NOT work [there are bypasses for Samsung Health, Samsung Music and Secure Folder but say goodbye to Samsung Pay]
4) Samsung will refuse to repair your phone and you have to look at 3rd Party options to repair if anything goes wrong. [no bypass to that]
Click to expand...
Click to collapse
I mean as far as the boot up issue its fixed so that's fine, in terms of the counter, even if i restored the stock rom and removed root i won't ever get OTA updates ?
Ahhh i seriously hate samsung now ! let me mess up my phone the way i want
Well, that is the price to pay to really ensure a safe device, specially when using banking apps, and corporative enviroments, knox is really good in this regard, the e-fuse is a total warranty for knowing if a device is compromised at deep levels, so, that is how things are these days…
The e-fuse status (0x1) on the bootloader screen can be spoofed to look like it hasn't. Just checking the bootloader before purchasing a 2nd hand device is no longer a guarantee that you have a "secure" device...
This means that if you do get a device that looks secure you might actually get a few nasty surprises when certain apps just won't work or if you try to flash OTA updates yourself through ODIN...
Buyer beware...
Warnahly said:
I mean as far as the boot up issue its fixed so that's fine, in terms of the counter, even if i restored the stock rom and removed root i won't ever get OTA updates ?
Ahhh i seriously hate samsung now ! let me mess up my phone the way i want
Click to expand...
Click to collapse
yup. even after you full flash stock, it's still gonna be 0x1 and no more OTA updates. But you still can do firmware updates with ODIN (remember it wipes everything including the Internal Storage). Tons of guides on Google, find one.
Just a tiny correction to this thread: it's not true that you can "never" get ota updates ever again. If you flash stock again, you will receive OTAs.
Source: my previously rooted note10+.
As for samsung pay, my country doesn't support it, so no loss there, s-health you get working with a build.prop line, and secure folder is more or less a gimmick for me. As for getting your phone warrantied, i had my friend get his rooted s6e+ replaced for dead camera pixels with no issues. And from what i read european countries have laws separating hardware warranties from software. But i could be wrong on this.
With that being said, unless you have a specialised application for it, rooting isn't worth it anymore imo. It was back when touchwiz was a bloated pos and flashing cyanogenmod gave you a really noticeable advantage, but samsung caught up software wise.
Rooting and installing a custom rom takes me back to good old htc hd2 days.... I've rooted all my phones up to the original pixel. After further looking into rooting and how it can affect security I decided to opt out of rooting for the next 4-5 years. I feel like back then, the OS weren't this customizable as todays phones are. I do miss Xposed Frameworks though
As some posters above say, unless you want very, very badly some app that requires root, it is not worth the hassle and the security issues, I really loved Viper sound, which requires root, but, I decided not to root since the note 7, now samsung one UI gives a very good customization, I do apreciate Knox, and some banking and streaming apps refuse to work on rooted devices, so, I said bye to viper…
Not being rooted, I really miss titanium backup. Every time I get a new phone I end up losing progress or data in some app or other, usually a game. There was one game I had spent a decent bit of money on, years ago now, on my note 4, and it didn't transfer properly to my note 7, and I lost all my progress and the money I had spent on it.
I really feel like consumer protection laws should mandate that the manufacturers can't make rooting impossible like they do. I don't care about losing knox or Samsung apps, heck, part of why I root is to get that crap I don't use off my phone! I miss lineageos. Samsung's android customization isn't to my taste.
I agree with you about root, somebody buys a phone, therefore that person should be able to do anything to it, but, for other part, if rooting is all that important for you, you might very well cosidered getting a rootable device, I rooted my devices in the past, begining with a S3, these days I just miss Viper, but, considering how samsung has progressed with itd UI, I no longer think about root, furthermore, I use a number of apps that do not work when root is detected, so, in the end every one has to think carefully what really needs before getting a device
the only thing i miss on stock, are proper backups as in TWRP or in Titanium Backup, as a lot of things are not restorable with SmartSwitch. also i miss the possibility to completely uninstall bloatware like facebook or netflix and others. i see no reason, why these are part of the OS. CCSWE is quite a big help in that matter, though. for OTA, you can have them, when you re-lock the bootloader and odin stock on the device (at least on the S10+)
blackspy_ said:
the only thing i miss on stock, are proper backups as in TWRP or in Titanium Backup, as a lot of things are not restorable with SmartSwitch. also i miss the possibility to completely uninstall bloatware like facebook or netflix and others. i see no reason, why these are part of the OS. CCSWE is quite a big help in that matter, though. for OTA, you can have them, when you re-lock the bootloader and odin stock on the device (at least on the S10+)
Click to expand...
Click to collapse
as for backup I think I heard about a software called helium, which backs up apps w/o root. Also you can disable/remove bloatware using a PC and ADB w/o root. Here you go: https://www.xda-developers.com/uninstall-carrier-oem-bloatware-without-root-access/
---------- Post added at 07:24 AM ---------- Previous post was at 07:21 AM ----------
Rainbow_Dash said:
Just a tiny correction to this thread: it's not true that you can "never" get ota updates ever again. If you flash stock again, you will receive OTAs.
Source: my previously rooted note10+.
As for samsung pay, my country doesn't support it, so no loss there, s-health you get working with a build.prop line, and secure folder is more or less a gimmick for me. As for getting your phone warrantied, i had my friend get his rooted s6e+ replaced for dead camera pixels with no issues. And from what i read european countries have laws separating hardware warranties from software. But i could be wrong on this.
With that being said, unless you have a specialised application for it, rooting isn't worth it anymore imo. It was back when touchwiz was a bloated pos and flashing cyanogenmod gave you a really noticeable advantage, but samsung caught up software wise.
Click to expand...
Click to collapse
thanks a lot for correcting me. Even after I flashed full stock on my Tab S3, it would not detect OTA updates and some updates totally soft-bricked it. Editing my post for correction
i went fir CCSWE,regarding disabling.

(Question) rooting and back to stock

Hi guys
It’s been awhile since I had a Samsung phone
Anyhow I remember that if you are rooting your phone I will not be able to go back to stock and keep receiving updates regularly and also the user will not be able to use any Samsung service since there is some security on the device board
I wonder if it’s still the situation in galaxy s21 series
thanks
Yes OTA updates will be disabled for the rooted device. But you can easily install them if you so wish without loosing root by temporarily removing root without rebooting the device. Follow this guide for full process.
As for the services, I didn't hear about a service that's disabled by rooting. But if it happens you can easily replace said services by downloading alternatives or using specific modules in magisk manager.
Thank you
I’m asking because if I will ever want to sell the device it will be impossible
sagiag said:
Thank you
I’m asking because if I will ever want to sell the device it will be impossible
Click to expand...
Click to collapse
Not at all.
You can just do this:
Unroot.
Remove Samsung and google account.
Flash stock ROM [Optional, unless you flashed a custom ROM]
Lock the bootloader.
And that's it you can sell it as just lightly used.
I think you wouldn't be able to use Secure Folder after root.
dalanik said:
I think you wouldn't be able to use Secure Folder after root.
Click to expand...
Click to collapse
Knox is disabled after rooting, similarly anything knox dependant will be disabled as well. I thought he meant some other services like samsung health or other bloatware.

Question Question about unroot

hello, i want to sell my phone and i want to unroot it b4 doing it but the problem is that when i flashed the original boot the phone would be in a state that it wont be root but stuff like software update from settings and google pay/bank apps wouldnt work. its there any way to unroot the device back to be like it was original when i bought it?
Welcome to XDA!
For your problem, I think the supersu app can allow you to unroot
Samarimama said:
Welcome to XDA!
For your problem, I think the supersu app can allow you to unroot
Click to expand...
Click to collapse
the thing is it won't be like it used to be, when ever I boot it will say unofficial software and bank apps wouldn't work, I used magisk to root with AP
Diosee said:
hello, i want to sell my phone and i want to unroot it b4 doing it but the problem is that when i flashed the original boot the phone would be in a state that it wont be root but stuff like software update from settings and google pay/bank apps wouldnt work. its there any way to unroot the device back to be like it was original when i bought it?
Click to expand...
Click to collapse
Unfortunately when you flash magisk, you will never be able to use banking apps even if it's unrooted. That happens because samsung have knox bit which is tripped when custom software is flashed. That happens in phones cpu and it is irreversible.
AljosaXXX said:
Unfortunately when you flash magisk, you will never be able to use banking apps even if it's unrooted. That happens because samsung have knox bit which is tripped when custom software is flashed. That happens in phones cpu and it is irreversible.
Click to expand...
Click to collapse
P.S
You can use banking apps when phone is rooted and you enable denylist in magisk for specific apps. But when knox is tripped and you flash original firmware, you won't have that option

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