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Hello All
I need some help here, I bought a used LG Optimus G E971 Carrier Rogers my phone is acting out for some reason, it opens apps and typing by it self, I open any app it tries to act on that, for example I open the phone dialer it tries to open contacts so worried, this is driven me bananas , the phone was not rooted when I bought it and I did a factory rest from phone settings before any thing, so the next step I did was root it, unlock boot-loader tried to install custom Rom no change its crazy, I am guessing its not a software problem and maybe a hardware problem but what part of the hardware? I cant return it because I bought as is and no warranty left and I have no receipt to return it for repair to LG, so the only two thing I can do is buy a new phone or try to fix it my self, so if it is a hardware problem I need help to figure out what I should start off buying first, I am really confused here I don't know what to do any help would be great full, thank you so much and Thank you for taking the time to read this and for any help you have given me:crying:
have you tried factory reset from the recovery process? i.e. while phone is off, trigger the factory rest
factory reset
Hello thanks for your idea, I tried while phone is off and no change, I tried a total wipe of Rom by means of reinstalling Rom, as well custom Rom no luck:crying: it must be a hardware problem, but what maybe a defected main board. its really to bad because other then that phone works great very phone. thank you
mk_ln said:
have you tried factory reset from the recovery process? i.e. while phone is off, trigger the factory rest
Click to expand...
Click to collapse
dfd
testing testing 123
So A new update for HTC sense came out this morning. And now my phone refuses to connect to wifi I already reset it through the soft ware then I did a Hard reset using the power button and still. Won't connect to a wifi help????
Also the device is now never able to mount and make the storage accessible
M1keILL said:
So A new update for HTC sense came out this morning. And now my phone refuses to connect to wifi I already reset it through the soft ware then I did a Hard reset using the power button and still. Won't connect to a wifi help????
Also the device is now never able to mount and make the storage accessible
Click to expand...
Click to collapse
You are not even close to being bricked.
You'll have to give me more information if I'm going to be able to help you. I assume you're rooted. Are you running a custom ROM or stock? Custom recovery? Have you updated your firmware by flashing a file?
When did you first notice you didn't have wifi? Did you do any mods around that same time?
Don't worry dude, we'll get this fixed.
xunholyx said:
You are not even close to being bricked. .
Click to expand...
Click to collapse
Yeah I don't know where these guys get their definition of "bricked" from. Phone still works but no wifi "BRICKED!!!". As far as I'm concerned a device is "bricked" if it's about as useful as a "brick" in other words, it ain't doing sh!t. You can only use it to keep the door from slamming shut, or as a paper weight.
Completely dead = Bricked
Can go into recovery/bootloader = Not even close to anything related to any "brick"
BerndM14 said:
Yeah I don't know where these guys get their definition of "bricked" from. Phone still works but no wifi "BRICKED!!!". As far as I'm concerned a device is "bricked" if it's about as useful as a "brick" in other words, it ain't doing sh!t. You can only use it to keep the door from slamming shut, or as a paper weight.
Completely dead = Bricked
Can go into recovery/bootloader = Not even close to anything related to any "brick"
Click to expand...
Click to collapse
Not rooted nothing custom. I am bone stock sprint htc one m8. It gave me a prompt to update sense then it stopped working
M1keILL said:
Not rooted nothing custom. I am bone stock sprint htc one m8. It gave me a prompt to update sense then it stopped working
Click to expand...
Click to collapse
That is super weird dude. I would call your service provider or HTC. If you call them on a landline, they can probably push a fix directly to your phone. If you don't have a landline, they will guide you through the steps to fix it.
If it is having issues when it is unmodded and because of an OTA, you don't want our advice. You would have to modify your phone and void your warranty.
There may be/probably is a solution that someone here has that will fix it, but your best bet with 100% stock is to go to the source for a fix.
Good luck buddy!
xunholyx said:
That is super weird dude. I would call your service provider or HTC. If you call them on a landline, they can probably push a fix directly to your phone. If you don't have a landline, they will guide you through the steps to fix it.
If it is having issues when it is unmodded and because of an OTA, you don't want our advice. You would have to modify your phone and void your warranty.
Good luck buddy!
Click to expand...
Click to collapse
Alright thanks i'll try tomorrow then
M1keILL said:
Alright thanks i'll try tomorrow then
Click to expand...
Click to collapse
Let me know how things go. You can quote me here (so I get a notification), or send me a PM. I'm interested in hearing about your results and the fix, in case anyone else on this forum comes across these same problems.
xunholyx said:
That is super weird dude.
If it is having issues when it is unmodded and because of an OTA, you don't want our advice. You would have to modify your phone and void your warranty.
!
Click to expand...
Click to collapse
I've seen a couple cases of OTA killing WiFi lately. Most of us are used to seeing broken WiFi as a result of flashing a custom ROM and outdated firmware, so yes its a bit odd to see it after an official OTA.
I agree, that aside from trying a factory reset, the OP shouldn't tinker with a phone that is stock and still on warranty. Just contact your warranty department for a repair/replacement.
---------- Post added at 11:30 AM ---------- Previous post was at 11:29 AM ----------
M1keILL said:
I already reset it through the soft ware then I did a Hard reset using the power button and still.
Click to expand...
Click to collapse
"Reset" or even "hard reset" is a bit vague. Did you do a factory reset to delete user data, or just rebooted the phone? Factory reset will sometimes clear up random bugs after an OTA.
Sprint has basically said that they don't know what's wrong with it and I need to send it to them.
M1keILL said:
Sprint has basically said that they don't know what's wrong with it and I need to send it to them.
Click to expand...
Click to collapse
For a stock device (not modded) if you've tried a factory reset, and the issue persists, they I would agree that warranty service is the best solution.
sometimes my oneplus 3 restart without reason, i have installed the oxygenOS 3.2.7 do someone else have this issue , its just me or? ill post a battery log also.
its really annoying and dunno what do =/
My congrats for the great autonomy ?
The info you've sent are not enough to analyze your reboot issues.
1) Have you rooted your device?
2) If yes, are you running SuperSU, Kingroot, Phh's Superuser? What version?
3) What the apps that are getting root permissions?
4) Are you using Xposed? What version (e.g. v86.6 systemless with Magisk v8, the v86 stock)?
5) Have you tweaked or replaced the stock kernel?
Simone98RC said:
My congrats for the great autonomy
The info you've sent are not enough to analyze your reboot issues.
1) Have you rooted your device?
2) If yes, are you running SuperSU, Kingroot, Phh's Superuser? What version?
3) What the apps that are getting root permissions?
4) Are you using Xposed? What version (e.g. v86.6 systemless with Magisk v8, the v86 stock)?
5) Have you tweaked or replaced the stock kernel?
Click to expand...
Click to collapse
everything is stock, still new of android so and ty
athais said:
everything is stock, still new of android so and ty
Click to expand...
Click to collapse
Much strange.
I'm having an heavily modded OP3 with OOS v3.2.7, never encountered instability.
You should try factory reset asap, there's nothing you may do, since device is completely stock and works for most users.
I can't give you more help, sorry ?
Simone98RC said:
Much strange.
I'm having an heavily modded OP3 with OOS v3.2.7, never encountered instability.
You should try factory reset asap, there's nothing you may do, since device is completely stock and works for most users.
I can't give you more help, sorry ?
Click to expand...
Click to collapse
do you think an update could resolve the issue? in case i could wait an OTA update and if dont fix this issue try a factory reset
athais said:
do you think an update could resolve the issue? in case i could wait an OTA update and if dont fix this issue try a factory reset
Click to expand...
Click to collapse
Not, because OOS is working well for most users, so there is no "fix reboot issues" in any todo list.
Go with factory reset, when you find the needed time.
If problems still persist, contact OnePlus and explain the issue.
I think that some upgrade maybe the cause of your troubles, due to massive change of stuff that the end-users can never see.
You know that Samsung updates often make device slower or keep crashing some system app?
Why excluding that OnePlus have done (involuntary) the same?
Updates are not always guarantee of stability, especially with firmware different than Google stock.
Simone98RC said:
Not, because OOS is working well for most users, so there is no "fix reboot issues" in any todo list.
Go with factory reset, when you find the needed time.
If problems still persist, contact OnePlus and explain the issue.
I think that some upgrade maybe the cause of your troubles, due to massive change of stuff that the end-users can never see.
You know that Samsung updates often make device slower or keep crashing some system app?
Why excluding that OnePlus have done (involuntary) the same?
Updates are not always guarantee of stability, especially with firmware different than Google stock.
Click to expand...
Click to collapse
thank you for all yours advice man, i came up with , waiting next OTA, then try factory reset, and if not solve this issue well, OP support is the way suppose , thank you again !
btw just asking in developer options i saw suspension mode active, can be this that cause truble ?
Flash another room
Seems to be an issue with OOS, I had the same problem, and flashed MIUI 8 and had 0 reboots. But when I flashed Fredoom OS based on OOS 3.2.7 my phone kept rebooting.
athais said:
sometimes my oneplus 3 restart without reason, i have installed the oxygenOS 3.2.7 do someone else have this issue , its just me or? ill post a battery log also.
its really annoying and dunno what do =/
Click to expand...
Click to collapse
Are you using a case? I had a cheap eBay clear case on my phone and it wasn't moulded properly over the power button, there was no indent on the inside for the button to sit in so it used to turn off in my pocket and back on later and produced battery graphs similar to yours.
Hope this is a help.
athais said:
thank you for all yours advice man, i came up with , waiting next OTA, then try factory reset, and if not solve this issue well, OP support is the way suppose , thank you again !
btw just asking in developer options i saw suspension mode active, can be this that cause truble ?
Click to expand...
Click to collapse
Did your problem solved? I am having same problem.
I have the same problem. I am currently on 3.2.8 and also had this problem on beta 9. Few days ago it happened in front of me, the phone was on the desk nothing running in the background. That was kind of the soft reboot, didn't triggered my locked sim, (my sim card is locked needs to enter PIN when phone startup) and after that I checked Settings=>About Phone=>Status, the uptime didn't affected too, seemed nothing was happened. I think this also happened to some other people but they just didn't realize it.
Karthi91 said:
Did your problem solved? I am having same problem.
Click to expand...
Click to collapse
Are you running the latest 3.2.8 and if yes have you tried a factory reset?
Sent from my OnePlus3 using XDA Labs
bonham1988 said:
Are you running the latest 3.2.8 and if yes have you tried a factory reset?
Click to expand...
Click to collapse
Yes.. I'm on 3.2.8 and did factory rest also. No use
---------- Post added at 06:35 AM ---------- Previous post was at 06:32 AM ----------
athais said:
sometimes my oneplus 3 restart without reason, i have installed the oxygenOS 3.2.7 do someone else have this issue , its just me or? ill post a battery log also.
its really annoying and dunno what do =/
Click to expand...
Click to collapse
Same for me. Is your problem solved? Please help me. It is really annoying. I have Pin setup for restart so when boot happens in night, if no input for pin phone stays off.
Can this be related to SIM carrier:Radio drivers?
I dont think so.. Because i havent changed Sim
Karthi91 said:
I dont think so.. Because i havent changed Sim
Click to expand...
Click to collapse
Try using non 4G/LTE SIMS.
I am facing the same problem.
My device is at service center.
Day one:No reboots.I asked them to put some SIM & then check.
I did that after reading your post. No luck. Are they replacing it? How many days since it is in service center?
Facing problem from last 2 weeks.
I submitted once last week.They clean flashed older rom.Worked fine for one day,then reboots started again.
Then this technician had remote session and flashed the rom OnePlus3_16_A.17_161118(OOS 3.2.8):Reboot frequency went too high.
Had to go to Service center for diagnose. 2 days now.No proper response from them.
I had the same issue from several days now, wiped cache, did factory reset, wiped data, nothing worked, I read somewhere that let battery drain down to 0 and then full charge removes electricity or static from the phone, and that may cause random reboots, gonna try that
Belyakovni said:
I had the same issue from several days now, wiped cache, did factory reset, wiped data, nothing worked, I read somewhere that let battery drain down to 0 and then full charge removes electricity or static from the phone, and that may cause random reboots, gonna try that
Click to expand...
Click to collapse
Seriously? That sounds like one of those hilarious Microsoft Answers sort of posts! Running the battery down will not get rid of "electricity or static from the phone", apart from anything else the battery protection circuit would not allow the battery to drop to zero volts as it's not good for li-on batteries.
The Oneplus 3 seems to like to soft restart, mine sometimes decides to do it 3-4 times a night (rarely during the day) and then is fine for awhile. Tell tale sign is the battery graph showing large gaps in the usage pattern. I would suggest that there is an inherent firmware issue judging by the number of people reporting the same issue on a number of different forums.
Hi Everyone, thanks for helping me,
I have XT1789-05, Some apps can't access internet and some apps can access internet, with WiFi or Mobile Data, nothing change, in another device the apps not working in My Moto Z2 Force, will work fine, even I have Moto X 1st, all apps work fine in the Moto X, but in the Moto Z2, some apps when opened error can't access the internet, I searched and googled everywhere, I can't find a solution, can you help me please?
I already did a clear cache, clear data, uninstall and install again, only some apps has this issue, it's a completely strange problem, for example, this app not work as well: Ziraat Mobile (This app for Ziraat Bank in Turkey) here is the Google Play download link: play.google.com/store/apps/details?id=com.ziraat.ziraatmobil
I can't add URL, adding by yourself, please
another app: Radio Javan
play.google.com/store/apps/details?id=com.radiojavan.androidradio
please help me to solve this issue
one time I uninstalled Antivirus (Eset Mobile Security) as well, or any apps I thought to cause the problem, still I have the problem, I'm completely confused, please help me, I have one XT1789-02 and it's working fine with same apps, but my Phone XT1789-05 has problems!!!!!!!!
The Best Paul and Joseph Galvin (I Will Love Motorola Ever...)
Hi,
Did it work well before?
Did you do a full fw flashing before?
Have you tried to change the radio in *#*#4636#*#* yet?
mr_5kool said:
Hi,
Did it work well before?
Did you do a full fw flashing before?
Have you tried to change the radio in *#*#4636#*#* yet?
Click to expand...
Click to collapse
It's a new Phone
No Full Flashing before or even now
I tried to change Radio, thanks for your trick, but it does not work!!!!
I still need your help
It's a weird problem. I think you should do a full fw flashing if you bought a 2nd phone. If it's a brand new one, I have no idea about this situation :"|
mr_5kool said:
It's a weird problem. I think you should do a full fw flashing if you bought a 2nd phone. If it's a brand new one, I have no idea about this situation :"|
Click to expand...
Click to collapse
I have no Idea too, I'm going to crazy,
Have you tried a factory reset and use a different Google account? It could be restoring a setting or app causing it
Uzephi said:
Have you tried a factory reset and use a different Google account? It could be restoring a setting or app causing it
Click to expand...
Click to collapse
I used new account no restore anything, I don't want to reset factory because, I have Internet Bank with a digital sign, and I'm abroad, can't go to the bank, so reset factory not a good option
thanks a lot, give me another solution please
AHMN48 said:
I used new account no restore anything, I don't want to reset factory because, I have Internet Bank with a digital sign, and I'm abroad, can't go to the bank, so reset factory not a good option
thanks a lot, give me another solution please
Click to expand...
Click to collapse
I can't help further unless you cooperate to troubleshoot. When you are able to factory reset to nuke any stuck bits and start fresh on a new Google account, (not a secondary one you already have, a brand new one) then we can try pulling a log from a fresh install to see what is blocking it.
Edit: the factory reset would need to be followed up with a fastboot -w command to ensure everything is wiped. If you don't want to do this, then you cannot be helped.
Uzephi said:
I can't help further unless you cooperate to troubleshoot. When you are able to factory reset to nuke any stuck bits and start fresh on a new Google account, (not a secondary one you already have, a brand new one) then we can try pulling a log from a fresh install to see what is blocking it.
Edit: the factory reset would need to be followed up with a fastboot -w command to ensure everything is wiped. If you don't want to do this, then you cannot be helped.
Click to expand...
Click to collapse
so what next?
I did several times reset factory
one time from Setting
and two times from Recovery Mode
Still has the problem on some apps, ohhhh my god, I'm driving crazy!!!!!
I don't know what's the problem, some apps force close, some apps can't access the internet and most apps work fine
help me, please
is it grey import?
AHMN48 said:
so what next?
I did several times reset factory
one time from Setting
and two times from Recovery Mode
Still has the problem on some apps, ohhhh my god, I'm driving crazy!!!!!
I don't know what's the problem, some apps force close, some apps can't access the internet and most apps work fine
help me, please
Click to expand...
Click to collapse
Did you buy it online?
Besides the model, what is your software channel and build number for your phone?
i had similar problem and factory reset still resulted with the same issue. I had to do a full retail rom reinstallation and that fixed the problem.
harkoliar said:
Did you buy it online?
Besides the model, what is your software channel and build number for your phone?
i had similar problem and factory reset still resulted with the same issue. I had to do a full retail rom reinstallation and that fixed the problem.
Click to expand...
Click to collapse
Yes, I bought it online from coolicool.com, this is first time ever I bought one Moto from outside of USA,
Software Channel: retcn
Build Number: OPXS27.109-52-10
Thanks for helping me
The model and build is exactly like mine when I first got it.
First off, I think it's how they flashed the rom that's causing the instability. Your phone would most likely have it's bootloader unlocked like mine but they did something to hide the warning message.
Please read my thread.
https://forum.xda-developers.com/z2-force/help/request-advice-experts-tourbleshooting-t3928349
You will see that I flashed a retail rom using instructions from this thread. It would be step E of the thread. Worked like a charm for me in fixing all the unstable apps
https://forum.xda-developers.com/z2-force/how-to/guides-bootloader-twrp-custom-roms-root-t3805737
You will have to flash your phone so you really have to follow the step by
step instructions.
I did it for the first time in my thread, it's not hard to do step E if you follow it step by step.
Hah, mine was from coolicool with random issues too. Emailed them, no response. Paypal claim, no respond. Full refund!
Will follow the guide above.
Just check first if bootloader is unlocked. (That's step a). Before you proceed to step E.
I'm assuming it's already unlocked because we have the same issues, build and model number. Mine was unlocked when I received mine. Also from China/hk
harkoliar said:
Just check first if bootloader is unlocked. (That's step a). Before you proceed to step E.
I'm assuming it's already unlocked because we have the same issues, build and model number. Mine was unlocked when I received mine. Also from China/hk
Click to expand...
Click to collapse
why it's unlocked?
it's not Original and it's not from Motorola?
I saw in bootloader it's flashing_unlocked and I was surprised why unlocked????
are you sure if I do these steps problem will solve and also are you sure after installing new stock ROM dual sim work well?
AHMN48 said:
why it's unlocked?
it's not Original and it's not from Motorola?
I saw in bootloader it's flashing_unlocked and I was surprised why unlocked????
are you sure if I do these steps problem will solve and also are you sure after installing new stock ROM dual sim work well?
Click to expand...
Click to collapse
This is my pure speculation. the reason why its unlocked is because it was originally a chinese phone with chinese roms that doesnt have playstore. That must have been the original setting. Since they want to sell it to the international market, they had to unlock the phone and voiding the warranty, flash it with the new international rom before selling it.
Since its unlocked, essentially the warranty on your phone is void. The issue i found is that they must have flashed the wrong rom so its causing all these apps to crash.
Again thats all speculation and theory.
Now the only reason why I'm suggesting this method with you is because I had the same issue, I researched and tried the solution I posted. It worked for me. If you are going to flash a stock rom for the first time, you just do your research and do it one step at a time. Instructions have been provided in the second link (step E) including all the files you require to install the retail rom. It worked for me. I can only suggest, but it's up for you to give it a go.
I loaded the latest RETAIL (-05) factory image and all apps are functioning fine now. Issue was supplier had flashed -06 ROM, assuming because it said APAC in the description.
happy it worked
ben0551 said:
I loaded the latest RETAIL (-05) factory image and all apps are functioning fine now. Issue was supplier had flashed -06 ROM, assuming because it said APAC in the description.
Click to expand...
Click to collapse
glad it worked!
harkoliar said:
glad it worked!
Click to expand...
Click to collapse
I was so confused during the last month. The random apps that were impacted by the issue didn't make sense...
Banking app
ABC Kids Listen App
Kids Daycare App
FuelCheck
Images on CyberFlix
Only one of the devs managed to get their app working for me in the odd state it was in. DayCare app of all things!
Thanks for posting, I wouldn't have thought to reflash or even look at the region code of the flashed rom compared to the compatible one.
ben0551 said:
I was so confused during the last month. The random apps that were impacted by the issue didn't make sense...
Banking app
ABC Kids Listen App
Kids Daycare App
FuelCheck
Images on CyberFlix
Only one of the devs managed to get their app working for me in the odd state it was in. DayCare app of all things!
Thanks for posting, I wouldn't have thought to reflash or even look at the region code of the flashed rom compared to the compatible one.
Click to expand...
Click to collapse
Yeah it was so random, i really thought i got a faulty phone. Mine was all GPS/ internet related (Uber, Spotify, maps)
Nothing made sense but I took the research and decided to flash to stock rom, discovering they installed the wrong ROM and HIDING the fact the bootloader was unlocked. Definitely not your average issue and hopefully this would help other people who are in similar situation buying from any china/hk store.
I even bought the moto mods, and they are working perfectly after reflashing. Pretty happy with overall result.
Hi everyone,
I have an issue with my wife's OP3 that is driving me nuts.
Her phone runs stock OS without any changes but with an unlocked bootloader (just to be on the safe side i like to have an unlocked bootloader on all our devices).
I'm not sure if its related but I'm including it anyways she was playing a game on her phone and then she received a call and she answered it and tried to switch the call to speakerphone and the phone started rebooting right after booting the OS after 2-5 sec i would say "factory data reset" (see attached screenshot) and would reboot to the recovery.
then i would boot the phone again and the issue repeats itself.
so i used fastboot boot twrp.img to boot a recovery image and run a nadroid backup to a USB OTG just in case the phone is really hosed or whatnot.
I downloaded stock zip from oneplus's site and flashed it again from TWRP just to make sure its not some funky issue that happened to the os.
I even factory reset the phone from stock recovery and the issue would happen on the new phone setup wizard.
after a bunch of fiddling around I've flashed LineageOS 16 nightly and the phone boots normally and is fully usable but when i try to make or receive a call the phone app freezes and then crashes also sound doesn't seem to work when i try to play videos from youtube for example.
Any ideas what is the issue and how i can resolve it ?
thanks a bunch !!
-DM
the_mentor said:
Hi everyone,
I have an issue with my wife's OP3 that is driving me nuts.
Her phone runs stock OS without any changes but with an unlocked bootloader (just to be on the safe side i like to have an unlocked bootloader on all our devices).
I'm not sure if its related but I'm including it anyways she was playing a game on her phone and then she received a call and she answered it and tried to switch the call to speakerphone and the phone started rebooting right after booting the OS after 2-5 sec i would say "factory data reset" (see attached screenshot) and would reboot to the recovery.
then i would boot the phone again and the issue repeats itself.
so i used fastboot boot twrp.img to boot a recovery image and run a nadroid backup to a USB OTG just in case the phone is really hosed or whatnot.
I downloaded stock zip from oneplus's site and flashed it again from TWRP just to make sure its not some funky issue that happened to the os.
I even factory reset the phone from stock recovery and the issue would happen on the new phone setup wizard.
after a bunch of fiddling around I've flashed LineageOS 16 nightly and the phone boots normally and is fully usable but when i try to make or receive a call the phone app freezes and then crashes also sound doesn't seem to work when i try to play videos from youtube for example.
Any ideas what is the issue and how i can resolve it ?
thanks a bunch !!
-DM
Click to expand...
Click to collapse
Take a backup of your personal files and then wipe system, data, internal storage and both caches. Then flash OOS 5.0.8 and without adding any apps, check the calling function. If it still happens, then most likely a hardware issue.
tnsmani said:
Take a backup of your personal files and then wipe system, data, internal storage and both caches. Then flash OOS 5.0.8 and without adding any apps, check the calling function. If it still happens, then most likely a hardware issue.
Click to expand...
Click to collapse
If it's a hardware problem which part should I replace?
I already ordered a battery before this issue started and I was planning on replacing it once it gets here maybe I can replace one of the parts in order to resolve this issue
the_mentor said:
If it's a hardware problem which part should I replace?
I already ordered a battery before this issue started and I was planning on replacing it once it gets here maybe I can replace one of the parts in order to resolve this issue
Click to expand...
Click to collapse
You will need to replace the main board if the issue persist.
Same problem here
Hello mate, I've got the exact same problem with my wife's OP3. What did you do eventually? Did you find out? Please help. Thanks
New geek said:
Hello mate, I've got the exact same problem with my wife's OP3. What did you do eventually? Did you find out? Please help. Thanks
Click to expand...
Click to collapse
Hmmm quite strange that you're having the same issue.
I didnt find a solution yet i gave her a temp replace phone that we had in a drawer somewhere.
Did your wife do anything out of the ordinary when it happened? are you having the same issue that LOS works but stock rom shows factory reset?
thanks.
-DM.
the_mentor said:
Hi everyone,
I have an issue with my wife's OP3 that is driving me nuts.
Her phone runs stock OS without any changes but with an unlocked bootloader (just to be on the safe side i like to have an unlocked bootloader on all our devices).
I'm not sure if its related but I'm including it anyways she was playing a game on her phone and then she received a call and she answered it and tried to switch the call to speakerphone and the phone started rebooting right after booting the OS after 2-5 sec i would say "factory data reset" (see attached screenshot) and would reboot to the recovery.
then i would boot the phone again and the issue repeats itself.
so i used fastboot boot twrp.img to boot a recovery image and run a nadroid backup to a USB OTG just in case the phone is really hosed or whatnot.
I downloaded stock zip from oneplus's site and flashed it again from TWRP just to make sure its not some funky issue that happened to the os.
I even factory reset the phone from stock recovery and the issue would happen on the new phone setup wizard.
after a bunch of fiddling around I've flashed LineageOS 16 nightly and the phone boots normally and is fully usable but when i try to make or receive a call the phone app freezes and then crashes also sound doesn't seem to work when i try to play videos from youtube for example.
Any ideas what is the issue and how i can resolve it ?
thanks a bunch !!
-DM
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try using msm v3.0 tool fixes most problems not hardware though
the_mentor said:
Hmmm quite strange that you're having the same issue.
I didnt find a solution yet i gave her a temp replace phone that we had in a drawer somewhere.
Did your wife do anything out of the ordinary when it happened? are you having the same issue that LOS works but stock rom shows factory reset?
thanks.
-DM.
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No, She did not do anything out of the ordinary. But weirdly I have exactly the same things happening. Lineage works but no sound. Everything else factory resets. I have tried quite a few ROM'swithout any luck. So far the only ROM which worked for some time(1day) was 6.0.1 . I have spent quite a long time on this flashing various ROM and dont know what to do now.
New geek said:
No, She did not do anything out of the ordinary. But weirdly I have exactly the same things happening. Lineage works but no sound. Everything else factory resets. I have tried quite a few ROM'swithout any luck. So far the only ROM which worked for some time(1day) was 6.0.1 . I have spent quite a long time on this flashing various ROM and dont know what to do now.
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Click to collapse
Update: @ireaper4592 might have a point here. I have gone one level up and I tried msm v3.0 tool, thus doing a complete reinstall including firmware. The factory resetting stopped but the sound was not working (I thought that it could be the ROM and the security patches). So I updated to the latest ROM available from Oneplus and evrything has been working since. I did this last night so not sure how long this is going to stay like that. I will give it some time and update later. Wife is using it now!
what you will need to do is download the oneplus 3 recovery tool and put the phone into qualcolm mode and restore the phone that way. here is a link https://www.androidexplained.com/oneplus-3-unbrick-return-stock/
New geek said:
Update: @ireaper4592 might have a point here. I have gone one level up and I tried msm v3.0 tool, thus doing a complete reinstall including firmware. The factory resetting stopped but the sound was not working (I thought that it could be the ROM and the security patches). So I updated to the latest ROM available from Oneplus and evrything has been working since. I did this last night so not sure how long this is going to stay like that. I will give it some time and update later. Wife is using it now!
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its really good to know.
did you have to wipe the internal storage for this process to work ?
Do you have a guide that you've used to get this working?
Thanks in advanced.
-DM
the_mentor said:
its really good to know.
did you have to wipe the internal storage for this process to work ?
Do you have a guide that you've used to get this working?
Thanks in advanced.
-DM
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That tool/procedure will reset your phone. So you will lose everything on the phone. Take a backup beforehand.
The link posted in the post above yours contains the guide as well as the tools. It also has links to the original guide here on XDA.
tnsmani said:
That tool/procedure will reset your phone. So you will lose everything on the phone. Take a backup beforehand.
The link posted in the post above yours contains the guide as well as the tools. It also has links to the original guide here on XDA.
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I cant believe it i was sure this was a hardware issue which ended up being a software one that the MSM tool fixed.
When I have a few minutes to spare i'll write a full post on how I ended up resolving it with step by step instructions and how I did it without any dataloss.
Thank you for all your help!
-DM
the_mentor said:
I cant believe it i was sure this was a hardware issue which ended up being a software one that the MSM tool fixed.
When I have a few minutes to spare i'll write a full post on how I ended up resolving it with step by step instructions and how I did it without any dataloss.
Thank you for all your help!
-DM
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Click to collapse
Please share the guide as I am also suffering with same problem.
Still not working
the_mentor said:
I cant believe it i was sure this was a hardware issue which ended up being a software one that the MSM tool fixed.
When I have a few minutes to spare i'll write a full post on how I ended up resolving it with step by step instructions and how I did it without any dataloss.
Thank you for all your help!
-DM
Click to expand...
Click to collapse
I was about to update here with good news but wife's phone went back to restart loop the next day. I am not sure but probably triggered by her installing whatsapp and facebook. I put the phone away because I have already spend quite a lot of time behind this. Is your's still going? Please list the step by step procedure. Thanks
download from here https://mega.nz/#!zsdnkCDA!UyJRwbJK6kHTDpmesBYao0knaOTwbgu4dSiokV1XLYU then turn off phone run tool,connect phone with volume up pressed,should have a com in the list if so just click start thats it and wait for it to turn green or device restart