Develop Bugs

Setting up Google Voice as Voicemail - Help Needed

Hey everyone...so I've read that it is possible to set up Google Voice for my carrier's visual voicemail. I tried doing it by going to google.com/voice, logging in, adding my carrier's number, and activating it, but when I go to the Voice app, it says my carrier isn't set up to use Google Voicemail or something along those lines.
I'm hoping there's someone with an EVO who uses Google Voice to display voicemail for primary/carrier number. If someone knows how to do it, please tell me how you set it up! Thanks

The talk app can't do it automatically. Go to Google.com/voice. There is a spot in the settings for voicemail that tells you what to dial to setup conditional call forwarding on Sprint.
Sent from my EVO using Tapatalk

jabbawalkee said:
Hey everyone...so I've read that it is possible to set up Google Voice for my carrier's visual voicemail. I tried doing it by going to google.com/voice, logging in, adding my carrier's number, and activating it, but when I go to the Voice app, it says my carrier isn't set up to use Google Voicemail or something along those lines.
I'm hoping there's someone with an EVO who uses Google Voice to display voicemail for primary/carrier number. If someone knows how to do it, please tell me how you set it up! Thanks
Click to expand...
Click to collapse
I received that message too. Like, jabba said, you just activate your number through google voice. They'll give you a number to dial into the key pad that starts with a *xxxxxxxxxxx. When you click "call" you'll hear a couple beeps then the call disconnects after 3 seconds.
Also, you might have to go into the phones voicemail settings (through the voice mail widget) and set it to google voice (instead of carrier VM).
I did this today and tested it out. Works perfectly.

Is there any way to reduce the number of rings before VM pickup when using the conditional forwarding to google voice? I had it set up for a while but it took so long to pick up that I switched it back to the sprint visual vm.

One cannot alter the number of rings
before voicemail hits on Sprint's network. This is a carrier setting.
__
Thumbed wirelessly from my HTC EVO 4G thru Sprint PCS. Please excuse any typos.

parousia15 said:
I received that message too. Like, jabba said, you just activate your number through google voice. They'll give you a number to dial into the key pad that starts with a *xxxxxxxxxxx. When you click "call" you'll hear a couple beeps then the call disconnects after 3 seconds.
Also, you might have to go into the phones voicemail settings (through the voice mail widget) and set it to google voice (instead of carrier VM).
I did this today and tested it out. Works perfectly.
Click to expand...
Click to collapse
Thank you. I did that last night but wasn't sure if it worked because I was still getting that popup
marctronixx said:
One cannot alter the number of rings
before voicemail hits on Sprint's network. This is a carrier setting.
__
Thumbed wirelessly from my HTC EVO 4G thru Sprint PCS. Please excuse any typos.
Click to expand...
Click to collapse
I also read about this that some people were NOT receiving calls and it would go straight to voicemail. Has this been the case with any of you?

Yes...this has been happening to me and I still can't get Google Voice set up...ARGH!!!! so frustrating
ZDK

Google voicemail on Tmobile's $30 Monthly 4G plan

Has anyone been successfully able to get Google Voicemail to work on the GN for this plan? I configured the settings but the caller does not get the voicemail greeting, just keeps ringing. I have also disabled the carrier voicemail. Any steps to get this to work is appreciated. Thanks in advance.

I don't have a Nexus yet, but did you properly register your phone on Voice? Specifically through the settings page? Typically, Voice gives you a number to dial on your phone to "activate" it.

I have this plan, and use google voice exclusively. It will work, if you set up voicemail in the google voice settings from desktop pc. You have to activate voicemail for that phone.
You can't do it through the app, cause it normally does call forwarding (just skip that setting during app setup). but call forwarding is disabled on pre-paid plans. so that is why you disable carrier voicemail. so when someone calls it will ring and ring, till google voice assumes no one is answering and sends the call to voicemail.

Luxferro said:
I have this plan, and use google voice exclusively. It will work, if you set up voicemail in the google voice settings from desktop pc. You have to activate voicemail for that phone.
You can't do it through the app, cause it normally does call forwarding (just skip that setting during app setup). but call forwarding is disabled on pre-paid plans. so that is why you disable carrier voicemail. so when someone calls it will ring and ring, till google voice assumes no one is answering and sends the call to voicemail.
Click to expand...
Click to collapse
I'm on prepaid as well... and i'm assuming you mean Google Voicemail? If so i'll have to try this out.

Luxferro said:
I have this plan, and use google voice exclusively. It will work, if you set up voicemail in the google voice settings from desktop pc. You have to activate voicemail for that phone.
You can't do it through the app, cause it normally does call forwarding (just skip that setting during app setup). but call forwarding is disabled on pre-paid plans. so that is why you disable carrier voicemail. so when someone calls it will ring and ring, till google voice assumes no one is answering and sends the call to voicemail.
Click to expand...
Click to collapse
Thanks, I have done what you described but it never goes to voicemail, just keeps ringing. Maybe I missed a step. Anything else I can try?

Do you think it's not working because I had ported my number?

You sure you have google voicemail actived for that number in your google voice settings? If so, it should just work.
Attached is a pic showing the settings I am talking about.

Luxferro said:
You sure you have google voicemail actived for that number in your google voice settings? If so, it should just work.
Attached is a pic showing the settings I am talking about.
Click to expand...
Click to collapse
Yeah, its activated like your screenshot but I did not enter those code on the phone because it errors out on the phone. What do I need to do on the phone other than signing into the GV account? Thanks

If you activated correctly it should just work. maybe you should deactivate it and try again.

Luxferro said:
If you activated correctly it should just work. maybe you should deactivate it and try again.
Click to expand...
Click to collapse
Did you disable the carrier voicemail after GV voicemail was setup or before? Not sure if that matters because I disabled it as the very first thing.

vince2398 said:
Did you disable the carrier voicemail after GV voicemail was setup or before? Not sure if that matters because I disabled it as the very first thing.
Click to expand...
Click to collapse
The order shouldn't matter. Has nothing to do with google voice or it's voice mail.

T-Mobile's prepaid plan does not support unconditional call forwarding, which is required to use Google Voice as the voice mail box on a non-Google Voice number.
However, just using a separate Google Voice number and its voice mail box works fine.
I have the same plan ($30 Monthly4G) I love it (no fees and taxes) except for this lack of unconditional call forwarding.
Hong.

hongcho said:
T-Mobile's prepaid plan does not support unconditional call forwarding, which is required to use Google Voice as the voice mail box on a non-Google Voice number.
However, just using a separate Google Voice number and its voice mail box works fine.
I have the same plan ($30 Monthly4G) I love it (no fees and taxes) except for this lack of unconditional call forwarding.
Hong.
Click to expand...
Click to collapse
I don't think it is required to use google voices voicemail.
While the google voice app on the phone won't be able to setup voicemail (cause of lack of conditional call forwarding), you can activate it through google voice desktop version. As long as your carrier voicemail is disabled (I called them to disable it, and have them turn off web-guard), then when someone calls your google voice number, it will forward to your phone, but if no one answers the phone, after x seconds your google voice voice mail should pick up the call and your phone should show a missed call, and a google voice notification (for the voicemail).
I'm not sure why the OP is having problems. Lots of people have it setup this way.
edit: did you disable web guard too? (you need to call and verify your age). if not, maybe your problem is related to that.

Luxferro said:
I don't think it is required to use google voices voicemail.
While the google voice app on the phone won't be able to setup voicemail (cause of lack of conditional call forwarding), you can activate it through google voice desktop version. As long as your carrier voicemail is disabled (I called them to disable it, and have them turn off web-guard), then when someone calls your google voice number, it will forward to your phone, but if no one answers the phone, after x seconds your google voice voice mail should pick up the call and your phone should show a missed call, and a google voice notification (for the voicemail).
I'm not sure why the OP is having problems. Lots of people have it setup this way.
Click to expand...
Click to collapse
What the previous poster was explaining is that you need to use google voice all-in to get this feature. Yes it works as you describe with the GV number, but not with the T-mobile number, as I understand it.

martonikaj said:
What the previous poster was explaining is that you need to use google voice all-in to get this feature. Yes it works as you describe with the GV number, but not with the T-mobile number, as I understand it.
Click to expand...
Click to collapse
That's pretty much the only way to use google voice without making a big confusing mess for the phone owner and their callers. At least IMO. I thought that is what the OP was trying to do.

martonikaj said:
What the previous poster was explaining is that you need to use google voice all-in to get this feature. Yes it works as you describe with the GV number, but not with the T-mobile number, as I understand it.
Click to expand...
Click to collapse
Yes, that was what I was attempting to say if I can ever be good at explaining myself. http : //support.t-mobile.com/message/53150
I really really wish that T-Mobile support unconditional call forwarding for this monthly prepaid plans. As far as I can see the only real difference between the prepaid and the post-paid plans are exactly that: you pay for the next month or for the previous month.
Hong.

martonikaj said:
What the previous poster was explaining is that you need to use google voice all-in to get this feature. Yes it works as you describe with the GV number, but not with the T-mobile number, as I understand it.
Click to expand...
Click to collapse
Sorry for the confusion. Yes I am trying to use GV voicemail on the Tmobile number not the GV number. The GV number works fine but my primary number is the Tmobile number so I need voicemail on that number (preferably GV and not the carriers). Thanks

Oh man I had them disable my voicemail so I could use this feature, should have read this first.
Are there any alternatives? Workarounds? I would really like to keep my tmobile number and still use google voice on this plan.

So I'm a little bit confused about what you guys are saying. Is it possible to set up voicemail through Google voice on T-mobile's monthly4G plans? If so could someone put up a guide or something? I added my phone number to my Google account and got to the point where I could enter the code as a regular phone number (the MMI code) and my phone gives me the error saying call forwarding isn't supported. TIA

narlynarwhal said:
So I'm a little bit confused about what you guys are saying. Is it possible to set up voicemail through Google voice on T-mobile's monthly4G plans? If so could someone put up a guide or something? I added my phone number to my Google account and got to the point where I could enter the code as a regular phone number (the MMI code) and my phone gives me the error saying call forwarding isn't supported. TIA
Click to expand...
Click to collapse
Check the other $30 prepaid thread for more info.
Basically if you just want to use GV for Voicemail and not calls, you have to call and tell T-Mobile that you'd like to cancel your T-Mobile Voicemail service. Then you'll be able to set up GV for Voicemail at that point.
The issue is that the way GV normally works for Voicemail is your T-Mo # receives it then forwards to GV #. Most prepaid plans don't offer call forwarding so it won't work.
Of course if you're all-in and ported or using GV as your primary number, then you just use that and GV handles Voicemail normally.

RESOLVED - Google Voice voicemail with Advanced calling on

Has anyone been able to get Google Voice voicemail to work on VZW M9 with Verizon's advanced calling VoLTE?
It worked fine without Advanced calling VoLTE.
With advanced calling on, callers get the "Voicemail has not been set up" message.
I've been using Google Voice for a long time on several VZW devices with no problems.
Any assistance is greatly appreciated.

sdamark said:
Has anyone been able to get Google Voice voicemail to work on VZW M9 with Verizon's advanced calling VoLTE?
It worked fine without Advanced calling VoLTE.
With advanced calling on, callers get the "Voicemail has not been set up" message.
I've been using Google Voice for a long time on several VZW devices with no problems.
Any assistance is greatly appreciated.
Click to expand...
Click to collapse
Mark....its probably been so long since you setup. You need to login to your google voice number and find the buried setup menu under settings. In there you will find a number that starts off *71 you need to dial that full number to forward voicemail traffic back to google voice. When you activate volte, they snuck in basic vvm which cleared your voicemail forwarding.
Sent from my Nexus 6 using Tapatalk

dottat said:
Mark....its probably been so long since you setup. You need to login to your google voice number and find the buried setup menu under settings. In there you will find a number that starts off *71 you need to dial that full number to forward voicemail traffic back to google voice. When you activate volte, they snuck in basic vvm which cleared your voicemail forwarding.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Yeah Doug, already tried the *71xxxxxxxx *90xxxxxxxx *92xxxxxxx set-up again. Still no luck.
It was saying the voicemail was not set up, before.
Now it just says the call could not be completed, if I don't pick up.
Beginning to think Google voice is just not compatible with "Advanced calling".

sdamark said:
Yeah Doug, already tried the *71xxxxxxxx *90xxxxxxxx *92xxxxxxx set-up again. Still no luck.
It was saying the voicemail was not set up, before.
Now it just says the call could not be completed, if I don't pick up.
Beginning to think Google voice is just not compatible with "Advanced calling".
Click to expand...
Click to collapse
You only need one forwarding number so now you are probably all screwed up. I have two family members i fixed after they enabled advanced calling. Trust me when i say it, advanced calling is not the problem. The fact it cleared your call forwarding voicemail is to blame. Look up your google voice forwarding setup in your google voice settings using a pc browser. Dial *73 and hit call. Then dial the *71 thats in your google voice setup and nothing else!
http://www.verizonwireless.com/support/knowledge-base-17268/
Sent from my Nexus 6 using Tapatalk

***EDIT*** Resolved -
With Google Voice there are 2 numbers.
One to call and check your voicemail, and the second is the number you forward missed calls to.
The first one is very easy to find, it's posted all over when you log in.
The second one, however, is buried so deep in it took forever for me to find.
Once I forwarded to the correct number, all works great.
PS, Thanks Doug for your help.

Would someone be able to do a step by step for me?
I have tried absolutely everything.

SnoStorm said:
Would someone be able to do a step by step for me?
I have tried absolutely everything.
Click to expand...
Click to collapse
Just to fix your Google voicemail?
Make sure when you login to get the phone number you need to dial in phone to activate google voice that you are logged into Google Voice via your PC web browser. It's in settings.
google.com/voice
click the gear in the upper right hand corner. Middle of the screen there's either "activate voicemail" or "deactivate voicemail" You can click that to toggle between the clear all forwarding (*73) and whatever number your phone needs to activate voicemail. THAT is the only number you should dial on your phone to activate it.
Sent from my Nexus 6 using Tapatalk

Verizon Voicemail not working on 5X.

Anyone else having issues with their Verizon Voicemail on the 5X? Whenever I get a voicemail, instead of the regular notification that I have a new voicemail, I'm getting a text message with a bunch of gibberish, like this:
Code:
//VZWVVM:SYNC:ev=NM;id=4;c=1;t=v;s=xxxxxx;dt=27/10/2015 09:30 -0500;l=7;dev_t=5
Of course I just got off the phone with Verizon level 2 technical support and they told me that its my phone and it isn't compatible with the way their voicemails are handled in their system, which is just their way of passing blame to someone else.
Anyway, I'm still able to receive and check my voicemails, I just don't get the proper notifications anymore, just a text message with gibberish. I've tried the default google messenger and also Textra, and both do the same thing (thinking maybe it was my SMS app).
I also don't have visual voicemail, and told the verizon rep i just want basic voicemail, and they told me their free voicemail is some sort of basic visual voicemail now, which I think is part of the problem.
Any suggestions, or can anyone verify their voicemail notification icon is working correctly??

Jexx11 said:
Anyone else having issues with their Verizon Voicemail on the 5X? Whenever I get a voicemail, instead of the regular notification that I have a new voicemail, I'm getting a text message with a bunch of gibberish, like this:
Code:
//VZWVVM:SYNC:ev=NM;id=4;c=1;t=v;s=xxxxxx;dt=27/10/2015 09:30 -0500;l=7;dev_t=5
Of course I just got off the phone with Verizon level 2 technical support and they told me that its my phone and it isn't compatible with the way their voicemails are handled in their system, which is just their way of passing blame to someone else.
Anyway, I'm still able to receive and check my voicemails, I just don't get the proper notifications anymore, just a text message with gibberish. I've tried the default google messenger and also Textra, and both do the same thing (thinking maybe it was my SMS app).
I also don't have visual voicemail, and told the verizon rep i just want basic voicemail, and they told me their free voicemail is some sort of basic visual voicemail now, which I think is part of the problem.
Any suggestions, or can anyone verify their voicemail notification icon is working correctly??
Click to expand...
Click to collapse
Same issue when setting up my sister's 5X. I had the issue initially when getting my Nexus 6 on Verizon very early. There will be an updated verizon visual voicemail app for nexus phones on Verizon in the future just as Motorola came out with one for the Nexus 6 IMO. There was one for the Samsung Galaxy Nexus on Verizon as well back in the day. Until then, your best bet is to use Google voice to handle Voicemail. Works really well once you have it set up. If you dont use your google voice number for anything else; set it to do not disturb in the settings on your desktop so that it goes right to voicemail once your Verizon line is not picked up.....

elreydenj said:
Same issue when setting up my sister's 5X. I had the issue initially when getting my Nexus 6 on Verizon very early. There will be an updated verizon visual voicemail app for nexus phones on Verizon in the future just as Motorola came out with one for the Nexus 6 IMO. There was one for the Samsung Galaxy Nexus on Verizon as well back in the day. Until then, your best bet is to use Google voice to handle Voicemail. Works really well once you have it set up. If you dont use your google voice number for anything else; set it to do not disturb in the settings on your desktop so that it goes right to voicemail once your Verizon line is not picked up.....
Click to expand...
Click to collapse
Thank you for this information, I will definitely give it a try for a workaround. Do I also need to install the Google Voice app on my phone for this to work?

Jexx11 said:
Thank you for this information, I will definitely give it a try for a workaround. Do I also need to install the Google Voice app on my phone for this to work?
Click to expand...
Click to collapse
No, you will not need the google voice app. You will need to access settings in google voice on your desktop. You can create a greeting through there and set the google voice line to do not disturb if you are not going to utilize it for normal calls. You will need to utilize hangouts to access the voice mails. They will come as texts and you can also listen to them through the hangouts app. Works really well in my opinion.

elreydenj said:
No, you will not need the google voice app. You will need to access settings in google voice on your desktop. You can create a greeting through there and set the google voice line to do not disturb if you are not going to utilize it for normal calls. You will need to utilize hangouts to access the voice mails. They will come as texts and you can also listen to them through the hangouts app. Works really well in my opinion.
Click to expand...
Click to collapse
Ah yes I remember I played around with Hangouts and Voicemail back when the Hangouts Dialer was first released, I remember now that I had the option of listening to voicemails through Hangouts.
I think I have it all set up now, just have to find another phone to call my number and test it out lol.
Thanks again for the help!

Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
This is the same issue CM users have had on Verizon with their visual voicemail.

wpbear said:
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
This is the same issue CM users have had on Verizon with their visual voicemail.
Click to expand...
Click to collapse
I was told that would work as well when on the phone with Verizon.....

Just did a test on my 5x (Verizon) and it went into my VM and after I left a test message and hang up, it gave me the notification icon and sound. I never had visual VM before, so I don't know if that is the reason. Otherwise, working fine for me.

GertBFrobe said:
Just did a test on my 5x (Verizon) and it went into my VM and after I left a test message and hang up, it gave me the notification icon and sound. I never had visual VM before, so I don't know if that is the reason. Otherwise, working fine for me.
Click to expand...
Click to collapse
That is correct. However, did you make sure you have advanced calling activated on your account so that you can do data over voice..... Voice over LTE? Call in and activate it with Verizon if you dont. Sometimes with the activation of that , it automatically enters you into basic visual voicemail which can then be a problem.

elreydenj said:
That is correct. However, did you make sure you have advanced calling activated on your account so that you can do data over voice..... Voice over LTE? Call in and activate it with Verizon if you dont. Sometimes with the activation of that , it automatically enters you into basic visual voicemail which can then be a problem.
Click to expand...
Click to collapse
This must be what happened with me, I activated advanced calling and I'm guessing that triggered basic visual voicemail which is the problem.
And the tech I talked to told me there was no way to remove basic free visual voicemail and go back to standard voicemail. Maybe she is wrong, I'm not sure, but either way I'm content with using Google Voice for now.
Sent from my Nexus 5X using XDA Free mobile app

Isn't there a second file for Verizon services?
Sent from my Nexus 5X using Tapatalk

wpbear said:
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
Click to expand...
Click to collapse
Yes, do this, for now anyway, until Visual Voicemail catches up with M. I still have Advanced Calling enabled, as well as HD calling, so VoLTE should work. With the Visual Voicemail removed (by VZW via chat in my case), I just get the old school simple voicemail notification on the status bar and dial *86 to retrieve.

Verizon Wireless Fixed my Issue
I had this issue since I got my Nexus 5X 2 months ago, and Verizon Wireless just fixed it over the phone and now it works fine. I don't use visual voicemail or anything fancy, although I used to use Google Voice up until a year ago.
He basically reinitialized the voicemail, so I had to set it up again from scratch, re-recording my outgoing message etc.
I should also mention my texts didn't work sometimes either... some MMS messages would just say "Downloading" and never download, and this happened often on my old Droid Maxx HD. The workaround was to disable wireless and wait for it to download over the data connection. Anyway this started happening on my new Nexus 5X also, but they reprovisioned the phone and fixed that also. :victory:

You can turn this off yourself from the My Verizon app or the website. No need to call Verizon. It's listed under "manage features".

jackdubl said:
You can turn this off yourself from the My Verizon app or the website. No need to call Verizon. It's listed under "manage features".
Click to expand...
Click to collapse
Just did this and it worked flawlessly. Thank you sir.

Google Voice - anyone else having issues?

I have used google voice for my business for the past 8 years or so and never had issues w/ GV voicemails until recently. Now, when I get a call on my GV # and don't answer, the call goes directly to my carrier voicemail w/ no way to fix - I've tried everything. Anyone else? Is this a back-end issue w/ Google?
edit: the verizon call forwarding does work but it forwards all calls to my GV voicemail now w/ no way to seperate between personal and business.

in_dmand said:
I have used google voice for my business for the past 8 years or so and never had issues w/ GV voicemails until recently. Now, when I get a call on my GV # and don't answer, the call goes directly to my carrier voicemail w/ no way to fix - I've tried everything. Anyone else? Is this a back-end issue w/ Google?
edit: the verizon call forwarding does work but it forwards all calls to my GV voicemail now w/ no way to seperate between personal and business.
Click to expand...
Click to collapse
I haven't had any issues, I use google voice as a second phone number and it's been working fine. I just popped my sim out of my old phone, put it in the new pixel 3 and installed google voice and I was back up and running, didn't do a thing else. I also use it for my voicemail though, so I actually want the situation in your edit...
Are you somehow forwarding from google voice back to your carrier number? Without any forwarding at all it should behave as 2 totally separate lines, carrier # to carrier voicemail, gv # to gv voicemail, so if gv is going to carrier voicemail then there's something somewhere telling it to... I'm not aware of any backend problems with Google in this stuff, mine seems to be working fine, but you could try their support maybe...

kerobrat said:
I haven't had any issues, I use google voice as a second phone number and it's been working fine. I just popped my sim out of my old phone, put it in the new pixel 3 and installed google voice and I was back up and running, didn't do a thing else. I also use it for my voicemail though, so I actually want the situation in your edit...
Are you somehow forwarding from google voice back to your carrier number? Without any forwarding at all it should behave as 2 totally separate lines, carrier # to carrier voicemail, gv # to gv voicemail, so if gv is going to carrier voicemail then there's something somewhere telling it to... I'm not aware of any backend problems with Google in this stuff, mine seems to be working fine, but you could try their support maybe...
Click to expand...
Click to collapse
Thanks for chiming in. Yeah I didn't port my number so I have the gv # forwarded to my carrier number. Is there another way to keep them both separate?

I'm not sure, I think just forwarding one to another is the only way to get them commingled like that...

Same issue here. Worked fine for the last 5+ years. As soon as I got the 3 that was the end of that. Can't get it working no matter what I try.

I have the same issue: calls don't ring and go straight to voicemail. Do Not Disturb is off. Verizon is my carrier.
I've used GV for years with several phones: 2XL, Moto X, LG G3.
As an aside, I'm noticing missed notifications using other apps, too. I'm wondering if it has to do with Android 9 notifications?

I ported my number to GV about a year ago. I use it for everything, calls, texting , and voicemail. I knew it was working, but I just tested to double check, and all is well.

Go to voice.google.com on a web browser. Click side menu select legacy. Click settings gear. Deactivate Google voicemail on this phone (your mobile). Then activate Google voicemail mail on said phone. Dial the code and it should work. I had to do this yesterday on att
Sent from my Pixel 3 XL using Tapatalk