Develop Bugs

Unlocking through htcdev.com and warranty repair - my story

I have bought through clove.co.uk my HTC ONE X.
I have successfully unlocked it through htcdev.com
Now I have a yellowish spot on the lower left corner - a hardware fault, clearly.
I have sent it back to clove.co.uk
They told me that HTC has some doubts about free of charge repairing.
I will keep you posted.

ninja.rogue said:
I have bought through clove.co.uk my HTC ONE X.
I have successfully unlocked it through htcdev.com
Now I have a yellowish spot on the lower left corner - a hardware fault, clearly.
I have sent it back to clove.co.uk
They told me that HTC has some doubts about free of charge repairing.
I will keep you posted.
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Click to collapse
please do..as your story seems quite interesting now. hopefully they will replace it for you but kinda makes you think twice before unlocking it now kinda makes me sad hearing that..i really do hope there is an S-OFF exploit cause if there is not i maybe just maybe might end up selling this and going back to either s2 or buy the s3 when that comes out and hopefully that bootloader will be unlocked...i am really loving my phone but things on this side seem so complicated compare to the s2 one

The htcdev unlock shouldn't affect your hardware warranty but it is worded so that in theory anything could be blamed on you altering the firmware. It would be daft if they do end up refusing to fix your phone for free as it is obviously nothing to do with the unlock.

NoobTerminator said:
please do..as your story seems quite interesting now. hopefully they will replace it for you but kinda makes you think twice before unlocking it now kinda makes me sad hearing that..i really do hope there is an S-OFF exploit cause if there is not i maybe just maybe might end up selling this and going back to either s2 or buy the s3 when that comes out and hopefully that bootloader will be unlocked...i am really loving my phone but things on this side seem so complicated compare to the s2 one
Click to expand...
Click to collapse
Yea if you want an easy to root/mod phone Samsung ones are generally better.
Sent from my HTC One X using XDA

I also have informed Clove that I have posted here.
Let's wait and see whether all the hype about HTC opening the bootloader is just marketing or has some sense. After all, I didn't alter anything hardware so if - say - some button or screen ceases to function or doesn't do it properly, why shouldn't warranty be valid??

The thing with the yellow point is well known. At least in Germany. Had a One X that had the same yellow spot on the left bottom of the display too.
Brought it back to the shop (Saturn) and get a complete new one.
Hopefully you get a new one, too!
Forget to mention that I've didn't unlock it.

ninja.rogue said:
After all, I didn't alter anything hardware so if - say - some button or screen ceases to function or doesn't do it properly, why shouldn't warranty be valid??
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Click to collapse
The way HTC word it on htcdev is that because you're not using official validated firmware then you might have had faulty firmware which damaged hardware e.g. it was overheating but the firmware somehow managed to ignore it and continue.
It depends on what is faulty I guess. If the micro USB socket breaks then it is obviously nothing that could be caused by firmware.
The yellowish spot is probably the glue they used to stick the LCD to the touchscreen. There are quite a few mentions of similar spots on this forum. Was it there when you first got the phone?

Yes it was there but it went unnoticed due to excess of enthusiasm in going through each and every menu and too much work to take care of small details. but then, with time, I got aware of the yellow spot.
Clove also noticed it and sent the phone to HTC.

I avoided unlocking at HTCDev as I'd like to keep my warranty, so I will be waiting for Revolutionary
Sent from my HTC One X using xda premium

same story here, i'm about to send it to htc, i'll await your results, too.

So no rooting without potential warranty issues?

patp said:
So no rooting without potential warranty issues?
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HTC is entitled to some form of protection. If you overclock and fry your CPU they shouldn't have to eat the cost. Friends who unlocked international phones have gotten h/w (display, build issues, etc.) related warranty service from HTC with no hassle.
Here's their policy:
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
Unlocking the bootloader means that you now have the ability to customize software on your device. Please note that changing your bootloader can cause significant issues with your device and once you have unlocked your device, you have agreed to the disclaimer that states a change in warranty status such that in the event you render your device unusable, you are responsible for the recovery of your device, whether by repair or by other means.
It seems fairly reasonable. Asus has Prime owners completely waive their warranty rights, even for non-related issues, when they unlock their bootloaders. So it could be worse.
You know the old saying - "you play, you pay."

BarryH_GEG said:
HTC is entitled to some form of protection. If you overclock and fry your CPU they shouldn't have to eat the cost. Friends who unlocked international phones have gotten h/w (display, build issues, etc.) related warranty service from HTC with no hassle.
Here's their policy:
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
Unlocking the bootloader means that you now have the ability to customize software on your device. Please note that changing your bootloader can cause significant issues with your device and once you have unlocked your device, you have agreed to the disclaimer that states a change in warranty status such that in the event you render your device unusable, you are responsible for the recovery of your device, whether by repair or by other means.
It seems fairly reasonable. Asus has Prime owners completely waive their warranty rights, even for non-related issues, when they unlock their bootloaders. So it could be worse.
You know the old saying - "you play, you pay."
Click to expand...
Click to collapse
One one side - an entirely software based brick: user should pay. On the other side, failed hardware: manufacturer should pay. In between there may be differences of opinion!

patp said:
So no rooting without potential warranty issues?
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Click to collapse
I have also sent my phone in for a yellow spot. Phone was rooted on HTC dev. Right now the status is "In Repair". So we will see what they say. I did flash back to stock before sending it in.

i rooted my HOX also. after 2 weeks i noticed the wifi fault AND a yellow spot. relocked it and send it in for repair. returned the phone a few weeks later. Still had a wifi issue, but now i don't get warranty for their faulty repair the first time because they saw is was *relocked*
after a few angry phone calls i decided to fix it my self

Lazy-eye said:
i rooted my HOX also. after 2 weeks i noticed the wifi fault AND a yellow spot. relocked it and send it in for repair. returned the phone a few weeks later. Still had a wifi issue, but now i don't get warranty for their faulty repair the first time because they saw is was *relocked*
after a few angry phone calls i decided to fix it my self
Click to expand...
Click to collapse
My status just changed to "REPAIR COMPLETE". So i think i am in the clear.

I think due to a bad install of a rom on my part the phone would not charge.I had used Htcdev to unlock but reset to facory settings before sending it back to HTC for repair.I have been told its been repaired and on its way back to me.

Flyinace2000 said:
My status just changed to "REPAIR COMPLETE". So i think i am in the clear.
Click to expand...
Click to collapse
Strange now i am back to "In Repair"

Flyinace2000 said:
Strange now i am back to "In Repair"
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Click to collapse
And now it is back to awaiting device....very strange.

Flyinace2000 said:
And now it is back to awaiting device....very strange.
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Click to collapse
And now it shows the phone is being returned. So looks like they didn't care/check that my phone was "relocked".
UPS is set to drop it off tonight, but i am away on business so won't be able to report back on the quality until this weekend.
-Will

Screen issue

I've got my device 2 weeks ago from T-mobile in Hungary.
So far it's been good, but I hated the Sense UI, unlocked my bootloader and installed CM10.
I've just noticed if I press the right edge of the screen I get this screen issue. I don't really know how to describe it, but it's just as if I pressed my desktop's LCD screen. The screen slightly recoulours and waves appear. I've found others with the same issue (and there seems to be another guy from T-Mobile HU): http://crave.cnet.co.uk/mobiles/htc-one-x-screen-flex-flaw-we-would-never-let-that-ship-50007596/
However I don't even have to press it hard, - normally is enough - and it's not only on the right corner, but on the edge too. Sometimes I can hear a crack. (it must be the case of the device)
So I'd like to get it fixed or replaced, but sadly as I've mentioned I've already unlocked my bootloader. Is this a problem for replacing/fixing it? Where should I take it? T-mobile or to HTC?
Thank you very much for your help and time.
P.S. Why always me? :crying: 泣く

same here.

Well, you should always look after faults with your phone before unlocking the bootloader.
Sent from my HOX running CMX by Tbalden.

Relock bootloader and return it back

Tingelholm said:
Well, you should always look after faults with your phone before unlocking the bootloader.
Sent from my HOX running CMX by Tbalden.
Click to expand...
Click to collapse
Alright, why would I start pushing around the edges of a new phone? Thanks for your constructive response.
By the way the I checked the htcdev site again, it sais
Unlocking your device allows you to install custom Operating Systems (“OS”) onto your device. Custom OS’s are not tested as thoroughly as your original OS, and unlocking your device may void all or parts of your warranty.
Click to expand...
Click to collapse
>may void.
English grammar: may means something is possible, but it is not certain. So this could be interpreted as you're only responsible for the software, and this is a build issue.
So T-mobile (carrier) or HTC?
this is going to be my last htc device, the original SGS was leaps and bounds better, even with its cheap plastic back, but sadly I've lost it. You didn't even have to unlock the bootloader.
P.S. Sorry for my English
EDIT
DoeBoi said:
Relock bootloader and return it back
Click to expand...
Click to collapse
No point, if one relocks the bootloader the fact that someone has opened it before can be seen.

Wait if I take it to the carrier they'd send to it htc to repair it right?

Im at T-Mobile Hungary, too, and if you send it back to them, they send it to HTC, and after that it doesnt matter if its repaired or not, you'll even have to pay for returning your damaged phone...my hungarian is better than my english

Well, obviously if you would just have waited a couple of weeks before unlocking your bootloader you would obviously have noticed the screen? Thank you for your constructive response.
Sent from my HOX running CMX by Tbalden.

Silgrond said:
No point, if one relocks the bootloader the fact that someone has opened it before can be seen.
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Click to collapse
True, but the only way to RUU it back to stock is with a ***LOCKED*** or ***RELOCKED*** HBOOT.

TripleD_HOX said:
Im at T-Mobile Hungary, too, and if you send it back to them, they send it to HTC, and after that it doesnt matter if its repaired or not, you'll even have to pay for returning your damaged phone...my hungarian is better than my english
Click to expand...
Click to collapse
Thanks for your response. But obviously its not my fault. They shouldn't charge me for anything. I still have my T-Mobile warranty.
Rusty! said:
True, but the only way to RUU it back to stock is with a ***LOCKED*** or ***RELOCKED*** HBOOT.
Click to expand...
Click to collapse
Can you please explain it? RUU is to revert to stock right? Can HTC see if I had unlocked my phone earlier if I do this? Care to post a guide or something?

No guide necessary, you just run a .exe and away it goes.
However it will fail if you try and use it with an unlocked bootloader, so as you have one, you have to relock it. Sadly though, it won't hide that you've done it, but at least it wont have CM10 on it anymore.

Rusty! said:
No guide necessary, you just run a .exe and away it goes.
However it will fail if you try and use it with an unlocked bootloader, so as you have one, you have to relock it. Sadly though, it won't hide that you've done it, but at least it wont have CM10 on it anymore.
Click to expand...
Click to collapse
Restored it with RUU, wish me luck tomorrow at T-mobile
EDIT: Aight, they sent it to HTC. They'll get back to me in 2 weeks.

This is ****ing retarded.
They've replaced the screen and the battery, but it has the same build issue but on the left side. ARE YOU ****ING KIDDING ME?!
I'm going to ask for a replacement tomorrow. What the flying **** HTC. Feels like I'm being trolled

I had this "problem" from the beginning.
Not sure why this is a big deal, since i never squeeze my phone on the sides.
I thought this was a normal thing...

Are you sure they actually replaced the screen? And why the battery? You have every right to be pissed off

JoeyDez said:
I thought this was a normal thing...
Click to expand...
Click to collapse
It's not

HTC Warranty Workaround ?

I read through few posts about people being able to claim their warranty even after unlocking their bootloader , now these people had almost the same problem ..there screen wouldn't display anything or their phone wouldn't boot up at all. So I guess HTC won't check for your warranty if your phone is not booting up ...they'll just check your bill and see if its under warranty and do it for free ...
Sent from my HTC One X using xda app-developers app

Well I've seen people get away with this, but I still darent unlock/root.
Because I know what my luck is like and I would be the only one that doesn't get repaired !!

It took me 4 weeks to pluck up the courage to unlock my phone and I'm glad I did. I now have no warrenty but I do have an awesome phone.
Also I heard that if your phone is completely dead there is no way to tell if the phone is unlocked or not. So there is a reasonable chance you'll get your phone replaced.

Awt67 said:
It took me 4 weeks to pluck up the courage to unlock my phone and I'm glad I did. I now have no warrenty but I do have an awesome phone.
Also I heard that if your phone is completely dead there is no way to tell if the phone is unlocked or not. So there is a reasonable chance you'll get your phone replaced.
Click to expand...
Click to collapse
lol sounds like a good plan, now everyone who needs repair will burn it's phone and get new replacement under warranty

Awt67 said:
It took me 4 weeks to pluck up the courage to unlock my phone and I'm glad I did. I now have no warrenty but I do have an awesome phone.
Also I heard that if your phone is completely dead there is no way to tell if the phone is unlocked or not. So there is a reasonable chance you'll get your phone replaced.
Click to expand...
Click to collapse
Yeah I've been debating for about 3 weeks now, would you really say its worth it?
What ROM you using?
And, about the warranty, what does completely dead mean?
Not booting?
Or bricked etc?
Cheers mate.

I am using Cyanogen Domination 10. It is still work in progress but it stable enough for everyday use. I would also say if you do unlock your phone try roms other as well because they all offer something different.
Dead as in bricked, although if you follow unlock steps carefully there is little chance of bricking your phone

I unlocked my phone the day I bought it ... I'm not regretting it all but the little yellow spot in the bottom left corner is annoying sometimes ..
Sent from my HTC One X using xda app-developers app

lets just make this clear, its certainly posted here already in many many threads...
if you read the unlocking stuff properly on the htc website, it clearly says that the warranty will be invalid for anything caused by unlocking the bootloader
so if you have a blatant hardware problem, ie the wifi antenna problem, they still have to repair it foc
so basically, unless you brick your device, you still have a warranty.
they might try insisting on replacing the main board for a cost, which i've heard quite often. the wifi fix requires changing the main board anyway, so for at least that problem, they shouldn't charge to fix.
still, it does depend on the type of problem as to whether you could convince them not to change the main board..

Can I repair a bootlooping device myself?

I have unlocked my bootloader and rooted my device (H815, s/n 506*, EU); and therefore LG does not want to repair my LG G4 under warranty.
Can I repair it myself, maybe replace the motherboard or something? Does anyone really know what the exact problem is? Where should I get replacement parts?

You need to just put it back to stock then call back and don't mention that it was ever rooted. It doesn't matter if it was or not anyway.
Sent from my LG-H811 using Tapatalk

I already sent it in, so they know. I want to repair it myself.

whizz said:
I already sent it in, so they know. I want to repair it myself.
Click to expand...
Click to collapse
yes replace MB yourself or use the modded TOT to use only 4 cores and big cores disabled

whizz said:
I have unlocked my bootloader and rooted my device (H815, s/n 506*, EU); and therefore LG does not want to repair my LG G4 under warranty.
Can I repair it myself, maybe replace the motherboard or something? Does anyone really know what the exact problem is? Where should I get replacement parts?
Click to expand...
Click to collapse
Mbs are about 200 dollars american. A little pricy in my opinion but one of the most simple setups ive ever seen

You can try all the methods mentioned above, have it fixed in a repair shop (they'll re-solder the flash chip) or even put it in the oven. But it won't help. It'll only work temporarily.

yep !Buy new mainboard and then replace .
BUt EU 2 year !!
If well know hardvwre issu i think lg don't refuse repair!!!Kick the frakking table mate good luck! see this:
http://piana.eu/root

@kabirjedi unlocking your bootloader do indeed void your warranty. He cannot do anything with it and link you posted is about installing CFW or rooting fw alone.

From my observations the processor is the only problem, more accurately, the two faster cortex a57 cores. Some how they broke hence the phone cannot be booted up as it returns that them 2 cores are unavailable. Thats why this tot method works.

TheRadziu said:
@kabirjedi unlocking your bootloader do indeed void your warranty. He cannot do anything with it and link you posted is about installing CFW or rooting fw alone.
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Lg admit o.day hardware issue must repair. for free.
Mate! LG not overwrite EU law.....
If not go to consumer protection and start
proceedings
100% win
ohh my 666.post

kabirjedi said:
Lg admit o.day hardware issue must repair. for free.
Mate! LG not overwrite EU law.....
If not go to consumer protection and start
proceedings
100% win
ohh my 666.post
Click to expand...
Click to collapse
Congratz on your 666th post
I agree with that it SHOULDN'T void warranty, but sadly it does and AFAIK in Poland no one managed to get it fixed for free with unlocked bootloader, even if this EU law was mentioned. I dont know how they manage to overwrite Eu laws but they sure know how to confuse the customer and leave him with 1600PLN bill (price for repair outside of warranty)
Luckly I just had unbranded FW + root + xposed without having bootloader unlocked so they replaced mobo without any problems.
Anyway I wish you best of luck in your case, OP. Do what @kabirjedi suggested, perhaps you will have more luck in your country

the way i see it. is no matter what phone is defective. i dont think a phone because of unlock bootloader will bootloop. it will brick for sure so they are very different things . but LG sees this a potential to make bootloop more easily affected. thats non sense.. theres phones like S2 running great G2 with bootloader unlocked running great.. this is hardware no sofware... maybe heat plays a role...only way i see it can trigger it is overclocking it... but if you unlock and debloat phone should runs better with less apps that are crap.. one exmaple is disable logd.. that helps the CPU.

raptorddd said:
the way i see it. is no matter what phone is defective. i dont think a phone because of unlock bootloader will bootloop. it will brick for sure so they are very different things . but LG sees this a potential to make bootloop more easily affected. thats non sense.. theres phones like S2 running great G2 with bootloader unlocked running great.. this is hardware no sofware... maybe heat plays a role...only way i see it can trigger it is overclocking it... but if you unlock and debloat phone should runs better with less apps that are crap.. one exmaple is disable logd.. that helps the CPU.
Click to expand...
Click to collapse
Time and time again it has been confirmed that this has nothing to do with bootloader being locked or unlocked. This is manufacturing issue that was firstly acknowledged when they recalled all Sprint models with 505xxx S/N but other providers/suppliers ignored it and carried on selling faulty devices just to meet sales targets. Make sales first and worry about the potential issues later is the common practice nowadays. For the suppliers it was always the possibility of either developing the bootloop or not. For LG replacing just motherboards still means a sold device at the end of the day. And don't worry in this competitive market companies do anything to meet the sales targets... Headaches for us -> small inconvenience for LG.

On reddit people suggested resoldering the CPU, I might give that a shot.

Burn in

So I got my moto Z2 force 6mo ago at t-mobile rooted, TWRP, stock rom. No problems at till the screen has pretty bad burn in at the top and bottom of the screen. So Motorola is going to replace my phone with very little effort on my part trying to encourage them. Now I have a problem once I unroot and go back to stock and lock bootloader there's this software change screen. My question is if I send it in will they still replace it or not. I don't want to waste my time if they will not. So if anyone has tried please let me know. I all ready got the shipping lable so I'm kinda on a time crunch. Oh yeah the only thing they ask is if there was liquid damage or if the phone was damaged in a drop. Thanks Guys.b

The second you unlock your bootloader your warranty is voided, so if your trying to get it repaired using warranty it's not going to happen. Relocking your bootloader doesn't make your warranty valid again.

asislife20 is right. Only thing I think could happen is if Motorola/Lenovo act like HTC and see it as a hardware defect and still replace it. I was lucky and was able to warranty out my unlocked M7 due to it having a known hardware defect. Burn in is a grey area at best since I don't know many people who have it. My Z2 has been in service for over a year and doesn't have any burning.
Most of the time companies will know if it is a warranty due to unlocking (like breaking your partition table) or hardware (like the purple camera issue on the M7). Hardware defects are usually warrantied. I'd call them back and make sure

Well I FedEx it today so I will know in a few days. They gave me the option to send me a new one then after I got it I could send mine back but they were going to put a 500$ hold on my account but I opted to send it first then get the replacement once they get my old one. The root has nothing to do with screen burn anyhow. It's a great phone for power and it's not a Samsung or Apple, everyone I know has sold out to those two it's sad there are much better phones out there but most people are to goofy to try them out.

I will for sure let ya guy know witch ever way it goes. It's overnight shipping so Ill know soon. Fingers crossed.

McRoberts said:
I will for sure let ya guy know witch ever way it goes. It's overnight shipping so Ill know soon. Fingers crossed.
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I have had motorola replace a phone even tho I had previously unlocked the bootloader I didnt bother to relock it since they already know its been unlocked, got a new phone anyway

The repair order online says exchange and they sent me an email saying that the problem was resolved. so its looking good. I just want my phone back this Honor 6x doesn't cutting it.

The sent me a new Moto z2 force today. No questions asked in the end. Took 7 days but there's nothing like a new phone to break in. Thanks for the responses.