Sim card errors - Sprint Galaxy Note 4 Q&A, Help & Troubleshooting

Anyone having sim card removed issues even though its still in its slot?
Sent from my SM-N910P using XDA Free mobile app

Yeah I've had that problem. Not sure what I did to fix it as it went away by itself.

pdxguy77 said:
Anyone having sim card removed issues even though its still in its slot?
Sent from my SM-N910P using XDA Free mobile app
Click to expand...
Click to collapse
http://forum.xda-developers.com/note-4-sprint/help/unable-to-detect-sim-card-t2953349
Theres a couple of troubleshooting options mentioned in that thread to even having to get a new sim, from simply going on sprint.com and going to chat and having them reactivate it. Read it, might help, Might not.

xxSTARBUCKSxx said:
http://forum.xda-developers.com/note-4-sprint/help/unable-to-detect-sim-card-t2953349
Theres a couple of troubleshooting options mentioned in that thread to even having to get a new sim, from simply going on sprint.com and going to chat and having them reactivate it. Read it, might help, Might not.
Click to expand...
Click to collapse
I got a new sim card for a different reason but after replacing the sim card that's when I got the sim card errors.

DarkManX4lf said:
I got a new sim card for a different reason but after replacing the sim card that's when I got the sim card errors.
Click to expand...
Click to collapse
Lol... not at you, just.. the irony in it. But yeah, even in that thread, just like you, one of the 'solutions' was just that in time it simply goes away.
Hopefully thatll be the case here.

Have had the phone a few months now but the sim errors have been in the last few weeks. Sprint tells me its not a known error for the note 4 but the web says otherwise. They say just reboot the phone and your good to go.
When i had sim errors with my g2 it was the slot it sat in. I ended up with two g2s in 4 months time.
Sent from my SM-N910P using XDA Free mobile app

I had this happen too. I didn't root right away (I got the phone launch day in US) but soon after rooting it started. And it came back again after the NK2 update.
I used a strip of 1/4" kapton tape to hold my SIM card in place. But first, I powered down, removed battery, held the power button down a bit, grounded myself momentarily while holding the phone, removed the card, cleaned it with a micro fiber cloth and reinstalled it. The tape was applied following all the angles of the slot and battery slot. Since that day, no more SIM card errors.
I wouldn't recommend trying to modify the slot or add thickness to card. Those slots are sensitive. The tape simply holds the card in place.
If the SIM error ever comes back, I'll go into chat and ask for a replacement.
Sent from my SM-N910P using Tapatalk

Related

Not happy with Samsung's repair service

i sent it in to fix my sim tray because it was defective. it came back and its brand new now. and it still wont read my sim. they told me to send it back to get it fixed. will it get fixed??
LOL we wont know, can you ask t mobile for a replacement phone instead of asking Samsung?
Sent from my SGH-T989 using xda premium
If it's brand new, maybe you need a new sim or a new mainboard?
heygrl said:
If it's brand new, maybe you need a new sim or a new mainboard?
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Click to collapse
This. If the SIM failed in the new phone, I'd try a new SIM.
g1user101 said:
i sent it in to fix my sim tray because it was defective. it came back and its brand new now. and it still wont read my sim. they told me to send it back to get it fixed. will it get fixed??
Click to expand...
Click to collapse
have you ever though, might actually be your SIM that is defective instead of the phone?
it's extremely unusual for a phone SIM card slot to be defective twice
have you tried your SIM card on another phone?
Ugggggggh.
g1user101 said:
i sent it in to fix my sim tray because it was defective. it came back and its brand new now. and it still wont read my sim. they told me to send it back to get it fixed. will it get fixed??
Click to expand...
Click to collapse
how did you know it's a brand new one ?
I've been told that samsung won't replace phones ,IDK
Why have you still not replaced the Sim card when everyone is telling you that is probably what it is?
Sent from my SGH-T989 using xda premium
its not my sim card. i put it in my bro's s2 and it works. other sims dont work. they said its the sim prong reader thats messed up. i dont have the reciept so i cant do it through tmobile. i already sent it in to samsung. when it came back, the sim was a little loose in the tray. its probably that. cuz the sim trays not broken. it keeps reading searching.
you can put a little piece of paper on it to keep it in place
also make sure you did put the SD card facing out
the cut corner should be facing out, not inside
Where did you buy the phone from? Did the Sim ever work in the phone? If it has, and it's not a used phone, T-Mobile's system will automatically see the warranty in the system.
Otherwise, if you have the php bundle on your T-Mobile account, T-Mobile will replace it under warranty anyway...regardless what the system shows for warranty information.
Sent from my SGH-T989 using XDA App
nope the sim never worked. the sim prongs where messed up when i got it.
searching for how long?
first start always takes a long time to find the network..
more than hours. its sent back for another repair

Cannot detect SIM Card (SOLVED!)

My HTC ONE X now cannot detect SIM card. does anyone have similar problem?
When I insert a SIM, the phone show SIM card or the SIM Card cannot be detect.
I have tried three different cards, all with the same issue.
I am in Canada, and the phone is the HK version. Can I still contact HTC?
I have rooted the phone via htcdev.com. Will they charge alot for fixing the phone?
Thanks
Either the phone needs to be GSM unlocked or you may have a hardware problem, meaning the SIM slot is broken or came in pluged
Sent from my Nexus S 4G using xda app-developers app
And htcdev.com doesn't root htc devices it unlocks the bootloader. Make sure your not putting the SIM card in backwards or upside down
Sent from my Nexus S 4G using xda app-developers app
Woozy82 said:
And htcdev.com doesn't root htc devices it unlocks the bootloader. Make sure your not putting the SIM card in backwards or upside down
Sent from my Nexus S 4G using xda app-developers app
Click to expand...
Click to collapse
Oh, yea, I meant unlock bootloader.
I think there is only one way you can put the SIM in and insert the tray.
Will HTC charge for unlocked bootloader device like this defect?
h40st3r said:
Will HTC charge for unlocked bootloader device like this defect?
Click to expand...
Click to collapse
You mean to repair it? I would try to get it repaired locally. Are you sure the phone isn't just locked to it's original carrier? If it is unlocked you need to consider how it was unlocked some methods of unlocking can void warranty, also check that site to see if it says any about voiding the warranty. That if you really want HTC to fix it and good luck with that if you do, they more then likely they will want you to file a warranty claim through the original carrier which you don't have an account with. Let say they did let you send it in, they may just sent it back saying warranty voided because of customer abuse if there is any physical damage to the SIM card slot.
Sent from my Nexus S 4G using xda app-developers app
I am sure it is an unlocked one. I can get cell signal sometime with my SIM, but a minute or two later, the "Cannot detect SIM" error message pops out. I guess there is lossy connection.
I will try to find a local store see if they can fix it first. Thanks for the advice.
And if I want to buy the parts for reading the SIM on ebay, does anyone know what it is called and what should I search for?
Woozy82 said:
You mean to repair it? I would try to get it repaired locally. Are you sure the phone isn't just locked to it's original carrier? If it is unlocked you need to consider how it was unlocked some methods of unlocking can void warranty, also check that site to see if it says any about voiding the warranty. That if you really want HTC to fix it and good luck with that if you do, they more then likely they will want you to file a warranty claim through the original carrier which you don't have an account with. Let say they did let you send it in, they may just sent it back saying warranty voided because of customer abuse if there is any physical damage to the SIM card slot.
Sent from my Nexus S 4G using xda app-developers app
Click to expand...
Click to collapse
You can also try bending the sim card tray so that you get better contact with the pins in the reader... Be VERY careful if you do that, the sim try is made of very soft metal and can brake very easily.
Sent from my HTC One X using Tapatalk 2
Thank you guys so much. I think I have fixed the problem. No signal drop in the last 30 minutes!!
I opened the case today,however I forgot to take out the SIM card tray. When the case was apart, the tray was already very bended. I carefully bended it back a little (not completely flat), and randomly messed the SIM card reader up a bit with the pry tool.
I booted up the phone without the case, and applied gentle force to the SIM. AND IT WORKED.
After closing the case, I still got full signal strength.
I hope this can permanently solve the problem.
Thank you guys for the help!
Rageypeep said:
You can also try bending the sim card tray so that you get better contact with the pins in the reader... Be VERY careful if you do that, the sim try is made of very soft metal and can brake very easily.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
SIM card Tape and Untape
Hello everyone,
This worked for me and it may work for you.
As this thread suggested, I applied several layers of clear adhesive tape to the back of the SIM card. I was nearly unable to re-insert the SIM card and the train into the phone.
After 3 days, this did not fix the problem.
Next, I removed the tape from the SIM card and re-inserted it into the phone. Problem solved!
###

no sim card error..

about 3-5 times a day, I'm just using my phone(Verizon gnex) and it suddenly just says
no sim card detected. and it gives me an option to restart. what I usually have to do is turn it off. pull battery out. take out sim card and reinsert. then boot up to make it work.
I haven't really flashed in awhile so I don't think its my ROM problem. I've been running liquidsmooth beta 2 from the day it came out but this problem has started about a week ago.
is it a problem with my sim card? please help me fix this issue...
Either bad SIM or you have dirty/broken pins in the SIM tray. Check that then talk to Verizon.
how do I check if mine is broken?..
bluemoon1221 said:
how do I check if mine is broken?..
Click to expand...
Click to collapse
Well it looks pretty obvious if you see one. One or more pins are just doesn't look right if it's broken. If you haven't noticed anything abnormal about your SIM tray, I would assume that the SIM tray is fine.
Also have you dropped it recently? If you have, it might be one of the internal that is broken. This happened to me once and had to pay 150$ to repair it. If you have same problem as I had, then your signal should decrease over time and then not read the SIM at all...
If you didn't dropped nor SIM tray is fine, I'll assume there's a problem with the SIM card itself.
kyokeun1234 said:
Well it looks pretty obvious if you see one. One or more pins are just doesn't look right if it's broken. If you haven't noticed anything abnormal about your SIM tray, I would assume that the SIM tray is fine.
Also have you dropped it recently? If you have, it might be one of the internal that is broken. This happened to me once and had to pay 150$ to repair it. If you have same problem as I had, then your signal should decrease over time and then not read the SIM at all...
If you didn't dropped nor SIM tray is fine, I'll assume there's a problem with the SIM card itself.
Click to expand...
Click to collapse
Sorry for the late reply but if I go to Verizon, will they give me a new sim card if I ask for one?
would they care if I'm on a custom ROM?
bluemoon1221 said:
Sorry for the late reply but if I go to Verizon, will they give me a new sim card if I ask for one?
would they care if I'm on a custom ROM?
Click to expand...
Click to collapse
I'm not really sure. I think you can replace the SIM card, but I think you have to pay for it...
Swyped on my Galaxy Nexus running AOKP with Franco Kernel, overclocked to 1.4GHz
I used to have that problem. Have you had the PUK password input pop up. Or sim security on?
W/ security Id have to pull the battery and pop out/in the sim after Id been on airplane or screen off for period of time
Sent from my Galaxy Nexus using xda premium

SimCard Removed?

I've been having this issue since i got my S3 a few months ago. No matter what ROM I run, my phone randomly restarts and Gives me the "no sim card" notification.
I believe the problem is caused from my micro sim card (iphone 5 sim card, really tiny one). However, I'm wondering if maybe this isn't happening from my sim card? I notice most times it occurs is when i enable or disable data connections, but I can't really call it. Does anyone know if this issue actually is from my sim card being the tiny one or is it a phone problem?
Go to T-Mobile and swap it out. If it continues its not the SIM.
Sent from my SGH-T999L using Tapatalk 4
DocHoliday77 said:
Go to T-Mobile and swap it out. If it continues its not the SIM.
Sent from my SGH-T999L using Tapatalk 4
Click to expand...
Click to collapse
Yeah...
Anyone have the micro sim card and have any issues? Its obviously not the right size for the phone but it fits well enough to work. The reboots happen randomly (sometimes when the phone is just sitting on the tabe untouched). I'm thinking the problem may not be the sim since the simcard never really moves out of place. And I recall reading someone have the same issue of getting a "no simcard" notification after messing with data connections. So does anyone have any experience with such an issue?
If it's not the right size, it's not the right SIM. Even if you think it's secure, I'd lay odds that it's not and is the cause of your problems.
Chances of finding someone set up like yours is very slim btw.
Sent from my SGH-T999L using Tapatalk 4

[Q] Unable to detect sim card

I bought my note 4 on launch day. Ever since then I've had an "unable to detect sim card please restart phone" error. At first it only showed up once every few days, but now it is getting more and more frequent and is happening multiple times a day. After reading starting the phone works fine for a while. I've done everything I can think of (pulling the battery, pulling and re inserting the sim, cleaning the sim), but nothing helps. Anyone else having this issue, or know of a solution? Thank you.
corbs64269 said:
I bought my note 4 on launch day. Ever since then I've had an "unable to detect sim card please restart phone" error. At first it only showed up once every few days, but now it is getting more and more frequent and is happening multiple times a day. After reading starting the phone works fine for a while. I've done everything I can think of (pulling the battery, pulling and re inserting the sim, cleaning the sim), but nothing helps. Anyone else having this issue, or know of a solution? Thank you.
Click to expand...
Click to collapse
I am having the same issue. Not sure of a fix yet but it is getting more and more frequent which worries me.
Same here. :sadface:
Same here! Anybody contact Samsung or Sprint about it?
Same here!!!
Just got my note 4 from Amazon.com. I had been reading about the lte to 3g call drop issue, and someone posted using there sim the card from the phone they were replacing fix this issue. So I put mine in from my s4 before i even turn it on for the first time. The phone worked, but was unable to connet to the 4g (lte / spark ) network. 3g worked fine. I got the message you all are getting (no sim, restart device....). It would happen like every 10 minutes. Once I put the sim that came with the phone in , all my problems went away. Long story short, you need another sim card.
I just called sprint and they are sending me another SIM card. It happens from time to time, but they did tell me if it continues, I can get it replaced for no charge.
Sent from my SM-N910P using XDA Premium HD app
This happened after my sim card swap. It would say "network did not respond in time" then "could not detect sim" then phone would reboot. It did it three different times. Then connection became stable and has not done it again. Not sure if these issues are the same as whats happening here. Just posting my experiences.
I actually bought 2 N910P. I planned on making a little extra money by selling 1 of them, but didn't count on the N910P being so easy to get, so I've held onto the other one for a back up until I found a ROM that I wanted to run on it. Well, I found a awesome ROM & booted up my 2nd N910P & got the message you have all mentioned. I thought it was strange, so I rebooted & got the same message again. After doing this a few times, I thought why not take my SIM card from the 1st N910P & put it in the 2nd N910P. I still got the same message after doing this, so I swapped them back before it messed up my primary SIM card. @Yoshi1221, please keep me/us updated if the new SIM card works for you. Has anybody else got a new SIM card? Also, after installing the 2nd ROM that I was trying out, the fingerprint scanner stopped working. I went back to stock & it still doesn't work, so I made sure that I did a full NANDROID backup on my 2nd N910P in hopes that once I get it working & the fingerprint scanner stops working, I can go back. Anyone else had this trouble?
Edit: I tried to activate my new GN4, but the DEC & HEX numbers were not recoginzed by Sprint.com. So I went into chat & they informed me that it had been turned over to technical support & to contact them again after 24 hours, so we'll see where it goes from there.
Update: Chatted with Sprint & the lady activated the SIM card after giving her the number. Hope this will help out. Just go to Sprint.com & click on the chat button.
Looks like new SIM card is working, but just got it today, seriously had to give up an arm and leg in order for sprint to send me one, but so far it looks like it is working, but just got it today, lol
Sent from my SM-N910P using XDA Premium HD app
Cool, glad it work out for you.
Also found out from a supervisor in the U.S that sprint is now selling GSM phones now. If you take out the SIM card and only receive 3G, you have a GSM phone, if you take out the SIM card and have spark/LTE, you have a CDMA phone
Sent from my SM-N910P using XDA Premium HD app
I had this problem. Sprint sent me a new sim. Fixed the problem for a few weeks but it has returned. Anyone ever get this figured out?
Sim card not found
I had forgetten about this error. Saw that someone suggested a piece of paper between the sim and case cover. I had this happen with a phone I got off a forum. Sent it back and got a replacement. The paper, no matter how thin or thick may or maynot work, and only for a short time. Changing the sim might not work either. You may just need a new phone. I went through all with a s4. Now my note 4 is doing it. I thought it was my recently deceased (July 4) mother was messing with me. One more errand to add to my list for today.
same here?
help plz

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