Not happy with Samsung's repair service - T-Mobile Samsung Galaxy S II SGH-T989

i sent it in to fix my sim tray because it was defective. it came back and its brand new now. and it still wont read my sim. they told me to send it back to get it fixed. will it get fixed??

LOL we wont know, can you ask t mobile for a replacement phone instead of asking Samsung?
Sent from my SGH-T989 using xda premium

If it's brand new, maybe you need a new sim or a new mainboard?

heygrl said:
If it's brand new, maybe you need a new sim or a new mainboard?
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Click to collapse
This. If the SIM failed in the new phone, I'd try a new SIM.

g1user101 said:
i sent it in to fix my sim tray because it was defective. it came back and its brand new now. and it still wont read my sim. they told me to send it back to get it fixed. will it get fixed??
Click to expand...
Click to collapse
have you ever though, might actually be your SIM that is defective instead of the phone?
it's extremely unusual for a phone SIM card slot to be defective twice
have you tried your SIM card on another phone?

Ugggggggh.

g1user101 said:
i sent it in to fix my sim tray because it was defective. it came back and its brand new now. and it still wont read my sim. they told me to send it back to get it fixed. will it get fixed??
Click to expand...
Click to collapse
how did you know it's a brand new one ?
I've been told that samsung won't replace phones ,IDK

Why have you still not replaced the Sim card when everyone is telling you that is probably what it is?
Sent from my SGH-T989 using xda premium

its not my sim card. i put it in my bro's s2 and it works. other sims dont work. they said its the sim prong reader thats messed up. i dont have the reciept so i cant do it through tmobile. i already sent it in to samsung. when it came back, the sim was a little loose in the tray. its probably that. cuz the sim trays not broken. it keeps reading searching.

you can put a little piece of paper on it to keep it in place
also make sure you did put the SD card facing out
the cut corner should be facing out, not inside

Where did you buy the phone from? Did the Sim ever work in the phone? If it has, and it's not a used phone, T-Mobile's system will automatically see the warranty in the system.
Otherwise, if you have the php bundle on your T-Mobile account, T-Mobile will replace it under warranty anyway...regardless what the system shows for warranty information.
Sent from my SGH-T989 using XDA App

nope the sim never worked. the sim prongs where messed up when i got it.

searching for how long?
first start always takes a long time to find the network..

more than hours. its sent back for another repair

Related

[SOLVED][Q] Sim card included with phone?

My G2 came with a new sim card. Any reason I should use the new one instead of the old one I have? Thanks in advance.
gjvah said:
My G2 came with a new sim card. Any reason I should use the new one instead of the old one I have? Thanks in advance.
Click to expand...
Click to collapse
No but I would save it just in case your current ever goes bad (happened to me a couple weeks ago with year old sim). It comes wit every phone.
I was going to use the new one because my old one is 9 years old but it doesn't have any of the vpn info on it so I just stuck with my old one..
Although I did read around here somewhere that a tech told someone that we should be using the new ones with the TM on the chip side?
mcp2009 said:
No but I would save it just in case your current ever goes bad (happened to me a couple weeks ago with year old sim). It comes wit every phone.
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Click to collapse
Thanks brother
Du22ty said:
I was going to use the new one because my old one is 9 years old but it doesn't have any of the vpn info on it so I just stuck with my old one..
Although I did read around here somewhere that a tech told someone that we should be using the new ones with the TM on the chip side?
Click to expand...
Click to collapse
can anyone elaborate on this? What does the new card have that the old one doesn't?
Please take notice that older SIM cards (and phones) had 8 metallic contacts for the SIM and the new SIM cards (and phones) have 6 metallic contacts.
Older "2G" sims only have the ability to register with the network a certain number of times. Once that registration number is reached "90,000" the SIM card dies and must be replaced. This can occur within six months for smartphones.
This means no future registrations, lost contact information, and no Voice/Data/Text Messaging capabilities.
Interesting.. I didn't know it came with a new SIM card. I popped in my old one when my G2 arrived. Opened my manual and the new SIM is in there.. Put that in and I have no service or data connection.
-RotorDemon- said:
Interesting.. I didn't know it came with a new SIM card. I popped in my old one when my G2 arrived. Opened my manual and the new SIM is in there.. Put that in and I have no service.
Click to expand...
Click to collapse
You have to call to update your SIM number for it to work.
Ah.. Well I will have to do that Monday.
Sent from my T-Mobile G2 using XDA App
-RotorDemon- said:
Interesting.. I didn't know it came with a new SIM card. I popped in my old one when my G2 arrived. Opened my manual and the new SIM is in there.. Put that in and I have no service or data connection.
Click to expand...
Click to collapse
OMG I laughed so hard reading this, I can barely catch my breath. Really I'm not trying to make fun of you or be mean, but you been a member here since 2007 and you didn't know the sim card has to be activated? This was classic.
SamsungVibrant said:
OMG I laughed so hard reading this, I can barely catch my breath.
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Click to collapse
Sorry but me too...
It only took a few seconds to change the SIM with the CSR and then u just swap. Was super painless...
a sim card doesn't generally give you better service or anything. sheesh. its just an identifier so tmobile could know who's who and stuff.

Cannot detect SIM Card (SOLVED!)

My HTC ONE X now cannot detect SIM card. does anyone have similar problem?
When I insert a SIM, the phone show SIM card or the SIM Card cannot be detect.
I have tried three different cards, all with the same issue.
I am in Canada, and the phone is the HK version. Can I still contact HTC?
I have rooted the phone via htcdev.com. Will they charge alot for fixing the phone?
Thanks
Either the phone needs to be GSM unlocked or you may have a hardware problem, meaning the SIM slot is broken or came in pluged
Sent from my Nexus S 4G using xda app-developers app
And htcdev.com doesn't root htc devices it unlocks the bootloader. Make sure your not putting the SIM card in backwards or upside down
Sent from my Nexus S 4G using xda app-developers app
Woozy82 said:
And htcdev.com doesn't root htc devices it unlocks the bootloader. Make sure your not putting the SIM card in backwards or upside down
Sent from my Nexus S 4G using xda app-developers app
Click to expand...
Click to collapse
Oh, yea, I meant unlock bootloader.
I think there is only one way you can put the SIM in and insert the tray.
Will HTC charge for unlocked bootloader device like this defect?
h40st3r said:
Will HTC charge for unlocked bootloader device like this defect?
Click to expand...
Click to collapse
You mean to repair it? I would try to get it repaired locally. Are you sure the phone isn't just locked to it's original carrier? If it is unlocked you need to consider how it was unlocked some methods of unlocking can void warranty, also check that site to see if it says any about voiding the warranty. That if you really want HTC to fix it and good luck with that if you do, they more then likely they will want you to file a warranty claim through the original carrier which you don't have an account with. Let say they did let you send it in, they may just sent it back saying warranty voided because of customer abuse if there is any physical damage to the SIM card slot.
Sent from my Nexus S 4G using xda app-developers app
I am sure it is an unlocked one. I can get cell signal sometime with my SIM, but a minute or two later, the "Cannot detect SIM" error message pops out. I guess there is lossy connection.
I will try to find a local store see if they can fix it first. Thanks for the advice.
And if I want to buy the parts for reading the SIM on ebay, does anyone know what it is called and what should I search for?
Woozy82 said:
You mean to repair it? I would try to get it repaired locally. Are you sure the phone isn't just locked to it's original carrier? If it is unlocked you need to consider how it was unlocked some methods of unlocking can void warranty, also check that site to see if it says any about voiding the warranty. That if you really want HTC to fix it and good luck with that if you do, they more then likely they will want you to file a warranty claim through the original carrier which you don't have an account with. Let say they did let you send it in, they may just sent it back saying warranty voided because of customer abuse if there is any physical damage to the SIM card slot.
Sent from my Nexus S 4G using xda app-developers app
Click to expand...
Click to collapse
You can also try bending the sim card tray so that you get better contact with the pins in the reader... Be VERY careful if you do that, the sim try is made of very soft metal and can brake very easily.
Sent from my HTC One X using Tapatalk 2
Thank you guys so much. I think I have fixed the problem. No signal drop in the last 30 minutes!!
I opened the case today,however I forgot to take out the SIM card tray. When the case was apart, the tray was already very bended. I carefully bended it back a little (not completely flat), and randomly messed the SIM card reader up a bit with the pry tool.
I booted up the phone without the case, and applied gentle force to the SIM. AND IT WORKED.
After closing the case, I still got full signal strength.
I hope this can permanently solve the problem.
Thank you guys for the help!
Rageypeep said:
You can also try bending the sim card tray so that you get better contact with the pins in the reader... Be VERY careful if you do that, the sim try is made of very soft metal and can brake very easily.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
SIM card Tape and Untape
Hello everyone,
This worked for me and it may work for you.
As this thread suggested, I applied several layers of clear adhesive tape to the back of the SIM card. I was nearly unable to re-insert the SIM card and the train into the phone.
After 3 days, this did not fix the problem.
Next, I removed the tape from the SIM card and re-inserted it into the phone. Problem solved!
###

no sim card error..

about 3-5 times a day, I'm just using my phone(Verizon gnex) and it suddenly just says
no sim card detected. and it gives me an option to restart. what I usually have to do is turn it off. pull battery out. take out sim card and reinsert. then boot up to make it work.
I haven't really flashed in awhile so I don't think its my ROM problem. I've been running liquidsmooth beta 2 from the day it came out but this problem has started about a week ago.
is it a problem with my sim card? please help me fix this issue...
Either bad SIM or you have dirty/broken pins in the SIM tray. Check that then talk to Verizon.
how do I check if mine is broken?..
bluemoon1221 said:
how do I check if mine is broken?..
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Click to collapse
Well it looks pretty obvious if you see one. One or more pins are just doesn't look right if it's broken. If you haven't noticed anything abnormal about your SIM tray, I would assume that the SIM tray is fine.
Also have you dropped it recently? If you have, it might be one of the internal that is broken. This happened to me once and had to pay 150$ to repair it. If you have same problem as I had, then your signal should decrease over time and then not read the SIM at all...
If you didn't dropped nor SIM tray is fine, I'll assume there's a problem with the SIM card itself.
kyokeun1234 said:
Well it looks pretty obvious if you see one. One or more pins are just doesn't look right if it's broken. If you haven't noticed anything abnormal about your SIM tray, I would assume that the SIM tray is fine.
Also have you dropped it recently? If you have, it might be one of the internal that is broken. This happened to me once and had to pay 150$ to repair it. If you have same problem as I had, then your signal should decrease over time and then not read the SIM at all...
If you didn't dropped nor SIM tray is fine, I'll assume there's a problem with the SIM card itself.
Click to expand...
Click to collapse
Sorry for the late reply but if I go to Verizon, will they give me a new sim card if I ask for one?
would they care if I'm on a custom ROM?
bluemoon1221 said:
Sorry for the late reply but if I go to Verizon, will they give me a new sim card if I ask for one?
would they care if I'm on a custom ROM?
Click to expand...
Click to collapse
I'm not really sure. I think you can replace the SIM card, but I think you have to pay for it...
Swyped on my Galaxy Nexus running AOKP with Franco Kernel, overclocked to 1.4GHz
I used to have that problem. Have you had the PUK password input pop up. Or sim security on?
W/ security Id have to pull the battery and pop out/in the sim after Id been on airplane or screen off for period of time
Sent from my Galaxy Nexus using xda premium

[Q] Galaxy note 2 "No SIM"

So I just got my Galaxy note 2 grey..
I thought out of the box its unlocked..
Ive popped my micro sim in and it keeps saying NO SIM.
Ive tried air plane mode, turn off wifi then reboot.
Pop the sim out and pop it back in and factory reset..
Ive paid for unlock sim and it didnt work (unless i did something wrong)
Ive rooted it..
Ive called AT&T 6 times and they dont know what to do..
Please guys help me out. Im phoneless and i need your guys help on how to get my sim to work!
My only guess is that its a faulty phone. if it is can i send it in to get a replacement from samsung?
Have you tried to put the same sim into another phone? One of my old sim has died on me before
Sent from my GT-N7100 using xda premium
Well i just got a brand new one this morning..
Where did you purchase your Note?
Sent from my GT-N7100 using Tapatalk 2
I got it off a guy it was sealed so its not his fault i think..
Its from Hong kong for sure. im side loading the drivers and bought SRS to try one more time to unlock..
If that doesnt work im not sure what to do.. contact samsung and replace?
Open phone, disconnect sim&micro reader, clean connector properly and connect again, if that don't help U that mean U have to replace reader.
Sent from my GT-N7100 using xda premium
abrahamhh7 said:
I got it off a guy it was sealed so its not his fault i think..
Its from Hong kong for sure. im side loading the drivers and bought SRS to try one more time to unlock..
If that doesnt work im not sure what to do.. contact samsung and replace?
Click to expand...
Click to collapse
All phones in HK are not locked
Sent from my Galaxy Nexus using Tapatalk 2
If sim locked means, phone won't give No sim message. It's just sim issue, check with other device or get new sim
Sent from my GT-I9300
Actually I put my sim into a sim locked phone over the weekend and it did say 'NO SIM'
What is the language on the phone box say?
HK phones might not be locked, but who knows whether your seller was reselling it from a country which does have sim lock phones.
Lennyuk said:
Actually I put my sim into a sim locked phone over the weekend and it did say 'NO SIM'
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Click to collapse
AFAIK, Samsung phones show "network locked" or similar thing... Will ask to enter unlock code.
Sent from my GT-I9300

Please please Help!! Insert Sim card!

Hello my friends, I have crazy situation on my phone, I bought a T-Mobile Galaxy S3 and when I put my sim card it won't recognize the phone will not detect the Sim card, I tried many sim cards, I take to T-Mobile store and they coudnt do anything at all, it simply wont detect sim, it says insert sim, what do you guys saggest? sim card slide is broken or what do you think... thanks for your help
Sounds like it might be a blocked imei.
Sent from my SGH-T999 using Tapatalk 2
how they blocked imei?
Towle said:
Sounds like it might be a blocked imei.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
How they blocked, when I check phones IMEI I can see it, so T-Mobile can actually blocked the phone so people shouldn't use it? is that mean I can use Att Sim card?
bishaarcc said:
How they blocked, when I check phones IMEI I can see it, so T-Mobile can actually blocked the phone so people shouldn't use it? is that mean I can use Att Sim card?
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Click to collapse
Yes t mobile can block the imei if the phone has been stolen or not paid for completely and the person stopped paying installments on it they can block the imei. But no this does not mean you can use it on att unless you unlock it or flash as people call it
Sent from my SGH-T999 using xda app-developers app
I think they did not blocked it...
atlprettygirl2145 said:
Yes t mobile can block the imei if the phone has been stolen or not paid for completely and the person stopped paying installments on it they can block the imei. But no this does not mean you can use it on att unless you unlock it or flash as people call it
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
So how I know whether tmobile blocked? the phone should anyway read the sim card right? or if they blocked the IMEI number phone can not detect the sim
Where did you buy the phone from? I suggest you get it replaced.
bishaarcc said:
Hello my friends, I have crazy situation on my phone, I bought a T-Mobile Galaxy S3 and when I put my sim card it won't recognize the phone will not detect the Sim card, I tried many sim cards, I take to T-Mobile store and they coudnt do anything at all, it simply wont detect sim, it says insert sim, what do you guys saggest? sim card slide is broken or what do you think... thanks for your help
Click to expand...
Click to collapse
I had a similar problem with my old Galaxy S2 and it turned out to be a bad Sim card slot. You should go to a nearby cell phone store and have them check it. It usually costs around $30 dollars to fix. You can also check if its a bad sim card by inserting it on a different phone and see if it gives you the same error.
Honestly tmobile would of helped more if you bought it from them. While yeah it might be a simple sim lot issue or maybe your putting it the wrong way who knows lol. By guess would be you bought it from a person and they messed it up then try to sale it to you, but really if it was from a store just get it replaced.
Sent from my SGH-T999 using xda app-developers app
Has been fixed!
Adrian b said:
I had a similar problem with my old Galaxy S2 and it turned out to be a bad Sim card slot. You should go to a nearby cell phone store and have them check it. It usually costs around $30 dollars to fix. You can also check if its a bad sim card by inserting it on a different phone and see if it gives you the same error.
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Click to collapse
Absolutely, thanks a lot, the problem was the sim card slot, they replaced it and it cost 75 dollars, still great I can at least use the phone now... thanks everyone who halped me, and thanks everyone who also viewed this page... thanks all and finally my phone works!
bishaarcc said:
Absolutely, thanks a lot, the problem was the sim card slot, they replaced it and it cost 75 dollars, still great I can at least use the phone now... thanks everyone who halped me, and thanks everyone who also viewed this page... thanks all and finally my phone works!
Click to expand...
Click to collapse
Glad you got it working and it wasn't a bad imei.
Sent from my SGH-T999 using Tapatalk 2

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