Hi all
Updated my One-X last night via the over the air update, and thought all was great.
Unfortunately, the phone does not recognise the charger when plugged in whilst it is on. It doesn't work either when plugged into a PC, no charging and no HTC Sync etc.
If I turn it off, it seems to charge OK.
Anyone else seen this and can anyone offer any suggestions?
Would a factory reset or is there an RUU that would work? I assume these would be fine if I have to send my phone off to HTC...
Thanks.
rowlarry said:
Hi all
Updated my One-X last night via the over the air update, and thought all was great.
Unfortunately, the phone does not recognise the charger when plugged in whilst it is on. It doesn't work either when plugged into a PC, no charging and no HTC Sync etc.
If I turn it off, it seems to charge OK.
Anyone else seen this and can anyone offer any suggestions?
Would a factory reset or is there an RUU that would work? I assume these would be fine if I have to send my phone off to HTC...
Thanks.
Click to expand...
Click to collapse
Anyone? Please?
Update- it doesn't charge consistently even when turned off. Left it charging all night and woke up to 3% battery.
Done a factory reset, no change.
Went into fastboot menu and got an error message that 'failed to open USB master mode' before giving the usual options.
Thanks.
You are probably going to have to get your carrier or the place you bought it from to look into it.
rowlarry said:
Anyone? Please?
Update- it doesn't charge consistently even when turned off. Left it charging all night and woke up to 3% battery.
Done a factory reset, no change.
Went into fastboot menu and got an error message that 'failed to open USB master mode' before giving the usual options.
Thanks.
Click to expand...
Click to collapse
Send it in for repair if you can. Mine stopped responding and charging but I couldn't access fastboot at all.
Tab S 8.4
I`ve disconnect and connect the battery connector and now my tablet become so much worst. Restarting itself every few seconds and shows different battery percentage. The only thing I did was disconnect and connect the battery connector. Why it keep on restarting itself? It become very hot too. Can someone here help me, please?
edit: also turn off itself. become 0% even after charge shows 100% then keep on rebooting..
ayenzel said:
Tab S 8.4
I`ve disconnect and connect the battery connector and now my tablet become so much worst. Restarting itself every few seconds and shows different battery percentage. The only thing I did was disconnect and connect the battery connector. Why it keep on restarting itself? It become very hot too. Can someone here help me, please?
edit: also turn off itself. become 0% even after charge shows 100% then keep on rebooting..
Click to expand...
Click to collapse
Try this:
http://www.hardreset.info/devices/samsung/samsung-galaxy-tab-s-84-wifi/
Succes
ludoke said:
Try this:
http://www.hardreset.info/devices/samsung/samsung-galaxy-tab-s-84-wifi/
Succes
Click to expand...
Click to collapse
I have already tried all the method, but still the same. I guess its a hardware problem. Cant find any solution on the internet..
ayenzel said:
I have already tried all the method, but still the same. I guess its a hardware problem. Cant find any solution on the internet..
Click to expand...
Click to collapse
If it's still under warranty -- send it in. I'd put a custom rom on mine, and it wasn't even a question. It was under warranty and restarting and having battery issues. They gave me a shipping label, I sent it in, and a week later -- it is running perfectly after they replaced the part necessary.
Good Day,
Phone:
Asus Zenfone 2 ZE551ML (ASUS_Z00AD) - 1.8GHz, 4GB RAM, 32GB storage. (Not Rooted)
Kernel Version: 3.10.20-x86_64_moor_265182-gb0fff5c
Build Number: LRX21V.WW-ASUS-Z00A-2.13.40.13_20150401_8390_user
Problem:
My brother couldn't update an application in Google Play Store. He tried to restart the phone through Hold Power Button -> Restart but the phone does not turn-on anymore
Methods Tried:
1. Hold the power button around ten seconds. The phone slightly vibrates but still does not turn on.
2. Hold the Volume Up + power button for ten seconds. The phone slightly vibrates but still does not turn on.
3. Charge the phone using provided Asus charger and try to turn the phone on. Still, the phone slightly vibrates but still does not turn on.
4. Tried charging the phone for around 30mins and the phone gets warm. Tried turning the phone on but still, same results.
Please help advise for solutions or possible fixes. Thanks in advance.
Regards,
Ed
Please ensure to use the bundled AC power adapter and micro-USB cable to charge your device. This model may not come equipped with 18w Boostmaster adapter and will require longer charge. Please see http://www.asus.com/us/support/Sear...5-480F-AADA-FE49EDD81C01/?keyword=boostmaster
ZenFone Quick Service - http://www.asus.com/us/support/self-service/11/
FAQ - http://www.asus.com/us/Phones/ZenFone_2_ZE551ML/HelpDesk_knowledge/
If still unable to power on it will require RMA service.
Sincerely,
ASUS_USA
Asus_USA said:
Please ensure to use the bundled AC power adapter and micro-USB cable to charge your device. This model may not come equipped with 18w Boostmaster adapter and will require longer charge.
Click to expand...
Click to collapse
Thanks for the quick response. Yes, the bundled AC power adapter and micro-USB cable is used for charging. The AC power adapter output is 5.2V and 1.35A. Also tried to charge the phone for a few hours but still, the same problem is encountered.
Does the LED indicator light up when charging? Have you tried charging while being connected to a PC? (this will take longer to charge)
Sincerely,
ASUS_USA
Asus_USA said:
Does the LED indicator light up when charging? Have you tried charging while being connected to a PC? (this will take longer to charge)
Sincerely,
ASUS_USA
Click to expand...
Click to collapse
Sorry for the late reply, sir. Many thanks for the prompt responses. As advised by my brother, he tried charging it again using the AC charger for more than two hours and turned the phone on. Good news that the phone booted properly.
It seems that the problem is really about a drained battery. This issue can now be closed.
Thank you very much.
Regards,
Ed Oswald Go
Hi Sir, I am facing the same problem right now. Please help me with this. I am getting Error symbol with dead andriod symbol. Even it is not showing the LED indicator while charging.
santhosh_kv said:
Hi Sir, I am facing the same problem right now. Please help me with this. I am getting Error symbol with dead andriod symbol. Even it is not showing the LED indicator while charging.
Click to expand...
Click to collapse
That's the "welcome message" before going to recovery mode.. Long press power button to turn off... Then you may turning it on again or connect the charger...
Sent from my ASUS_Z00AD using Tapatalk
This is happening to my zenphoe 2 as well. Is this a problem when the battery completly drained?. I am using ac adapter and led indicator is also not glowing to show if its charging. The ac adapter is good as its charing other phone.. ? Kindly help. If the bttery is completly drained then how long will it take for the phone to start?
chepoz said:
That's the "welcome message" before going to recovery mode.. Long press power button to turn off... Then you may turning it on again or connect the charger...
Sent from my ASUS_Z00AD using Tapatalk
Click to expand...
Click to collapse
Hi Sir, I have tried it. But it is still not going into recovery mode. And when to connecting to charger the dead android symbol is getting popped up and the mobile is heating heated without switching on.
:crying:
Hi Sir, yur reply is very much necessary as i am stuck with the dead symbol even after battery getting drained and recharged as well.
Hi Sir santhosh_kv,
My brother's phone couldn't be switched on before and we just sent the phone to the service center. After a month or two, they replaced the unit with a new one. I think my brother got a lemon unit before.
Thank you.
Sent from my ASUS_Z00AD using Tapatalk
santhosh_kv said:
Hi Sir, yur reply is very much necessary as i am stuck with the dead symbol even after battery getting drained and recharged as well.
Click to expand...
Click to collapse
Maybe there's something wrong with the system. Try flash stock rom using adb sideload. While in that dead android symbol, press power+vol up to go to recovery.
Sent from my ASUS_Z00AD using Tapatalk
chepoz said:
Maybe there's something wrong with the system. Try flash stock rom using adb sideload. While in that dead android symbol, press power+vol up to go to recovery.
Sent from my ASUS_Z00AD using Tapatalk
Click to expand...
Click to collapse
Hi Sir, when i have connected it to my PC, it is showing me Android bootloader interface. Can you please tell me the procedure on how to recover my mobile back.
santhosh_kv said:
Hi Sir, when i have connected it to my PC, it is showing me Android bootloader interface. Can you please tell me the procedure on how to recover my mobile back.
Click to expand...
Click to collapse
Hi Sir, I have tried the procedure u said. But nothing seems to be working. Please help me with this. I have installed the ABD divers and updated it. But its not working after re-switching on.
After using the phone until the battery was completely drained, I tried to charge it. Initially the indicator showed orange (suggesting it was charging), but after attempting to turn the phone on, it vibrated once or twice and the indicator stopped glowing. The phone has since failed to turn on at all, and connecting the charger no longer shows any sign of charging (ie. no orange indicator or on-screen battery icon).
Has anyone eno****ered this issue, or know of a way to fix it? Let me know if I can provide any more information, and thanks
I have recently bought asus zenfone 2 ze550ml in september,when i connected my phone to laptop it suddenly got turned off and it is not at all restarting i tried many ways like i charged for an hour and tried to on it but i am not successful its not at all responding the light on the top is not even blinking.....and no vibration too
what to do...?
Hi I have the same problem. I have also tried to charge it for 2 hours. The phone vibrates when pressing the power button or the power and up arrow button simultaneously or when the charger is plugged in but does not show anything. The screen is black. The led indicator also does not show any light.
Hi Im having the same problem, I was charging my phone but it is not charging when i notice it was a bit warm what I did was I restartedmy phone and it did not turn on anymore. I tried the reboot process of holding the power button and volume but it wont start it just vibrates, have done the charging it for almost an hour but it still wont turn on. what to do about this, Asus Zenfone
I`ve got a problem with my HTC that I can`t solve. First it wouldn`t charge, then the speaker suddenly turns on/off while speaking with someone. While texting, the messages suddenly disappear, so I have to type it again. Then my car navigation app turns on and off for no reason. I installed the antivirus protection and it`s still the same. Then I reinstalled the software , but still no changes. Has anyone ever had a similar experience, and what did you do to fix the problem? Thanks in advance.
dragan2016 said:
I`ve got a problem with my HTC that I can`t solve. First it wouldn`t charge, then the speaker suddenly turns on/off while speaking with someone. While texting, the messages suddenly disappear, so I have to type it again. Then my car navigation app turns on and off for no reason. I installed the antivirus protection and it`s still the same. Then I reinstalled the software , but still no changes. Has anyone ever had a similar experience, and what did you do to fix the problem? Thanks in advance.
Click to expand...
Click to collapse
R u tried charge your phone with another charging cable ??
Not charging, and randomly going to car mode; both indicate an issue with the MicroUSB port.
redpoint73 said:
Not charging, and randomly going to car mode; both indicate an issue with the MicroUSB port.
Click to expand...
Click to collapse
Than he have to Change USB port simply charging connector
sayad1 said:
Than he have to Change USB port simply charging connector
Click to expand...
Click to collapse
That would be my thought, yes.
Although I don't think it explains the other problems. Running the proper RUU (if OP's version has one) may be a good idea, and see if it helps with any of the problems.
Hello all,
I have this strange problem with my phone. accidentally it stopped being charged normally. now i have to turn off my phone and then plug in the charger and after that turn on the phone, then it starts charging! When it's on, if i disconnect charger and connect it again, charging would stop. sometimes after disconnecting charger it still shows charging. and i cannot connect it to my computer anymore. i did a factory reset and wipe cache but nothing changed.
What do i have to do?
I m. Also having same problem Pls someone find solution to it