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I’ve had my Epic 4G since August of last year. I ended service with Sprint in the following month and bought the Epic 4G outright to use as an Android device. So I have no data plan on it, I can only go online and download things if there is a wifi connection present. Since I have no home wifi, that means a lot of trips to McDonald’s and Starbucks and the local library. The phone I use to make calls is a cheapo phone on Cricket’s network.
Anyway, a couple of weeks ago I rooted my phone using QBKing’s tutorial video on Youtube. I am now on Gingerbread.FC09. Everything seemed to work fine. I went to a wifi spot, downloaded Titanium Backup from the Google Play store, everything still worked. I used Titanium Backup to delete four things: Amazon MP3, Nascar, Sprint Football, and Sprint TV & Movies. Nothing else. After that deletion, however, when I try to go to the Google Play Store on a wifi connection, it closes. Not force closes, just…opens than closes as if it was never open in the first place.
I have tried:
-talking to QBKing himself about it (he can’t figure it out either)
-clearing the partition
-clearing the Delvik cache
-finding the most recent version of Google Play Store, downloading it to my phone via mass storage, and installing it by double clicking the apk
-Uninstalling updates for Google Play Store (“clear cache” and “clear data” is always greyed out)
-Deleting Titanium Backup
None of these actions have had any effect. I can still surf the net normally, even upload videos to Youtube. Nothing has been effected except my ability to open Play Store. I even get update notifications that I have apps that need updating.
I have searched xda and while I have found threads with similar issues, none for the Epic 4G. I am not sure if I should take an answer I saw for a completely different phone by a completely different maker and apply it to mine. Plus I wonder if my problem is unique given that I have a phone with no service.
Other info that might help:
-I have Google Services Framework Version 2.3.7. I can’t seem to find a more recent version of that.
-Kernel Version is 2.6.35.7
-No roms, at all, I’ve been too focused on trying to get Google Play Store to work again to even think about getting and flashing roms.
Any help would be appreciated. Thank you.
Try removing your Google account and re-adding it.
darkierawr said:
Try removing your Google account and re-adding it.
Click to expand...
Click to collapse
Okay...I went through Accounts and Sync and selected the google account under Manage accounts. Selected remove account, got the warning if I really want to delete it, I selected remove account...then got a popup saying I can only remove this account by resetting the phone to factory defaults.
I've already backed up my phone through clockwork (ate up a bit of my microSD card but its there). So if the only way to delete my Google account is to factory reset my phone, I can get it all back in recovery? But won't it also "recover" the same problem?
EpicMikeNC said:
Okay...I went through Accounts and Sync and selected the google account under Manage accounts. Selected remove account, got the warning if I really want to delete it, I selected remove account...then got a popup saying I can only remove this account by resetting the phone to factory defaults.
I've already backed up my phone through clockwork (ate up a bit of my microSD card but its there). So if the only way to delete my Google account is to factory reset my phone, I can get it all back in recovery? But won't it also "recover" the same problem?
Click to expand...
Click to collapse
Set up another google account, then delete your original one, then set it back up... it will only let you delete your google account if you have more than one set up....
I'm in your shoes as I use my non-activated Epic 4G over WIFI. Do yourself a favor and reflash with Cyanogenmod 9 release ROM and apps:
http://download.cyanogenmod.com/get/jenkins/5801/cm-9.0.0-epicmtd.zip
http://goo.im/gapps/gapps-jb-20120726-signed.zip
My Epic 4G has become great to awesome after doing so and Google Play works fine.
flastnoles11 said:
Set up another google account, then delete your original one, then set it back up... it will only let you delete your google account if you have more than one set up....
Click to expand...
Click to collapse
Okay, I just went to the local McD's for wifi, set up another Google account, tried to delete the old one...and it gave me the same warning that I have to reset the phone to factory settings to do this. Apparently the first Google account is connected to too many things to just delete it.
EpicMikeNC said:
Okay, I just went to the local McD's for wifi, set up another Google account, tried to delete the old one...and it gave me the same warning that I have to reset the phone to factory settings to do this. Apparently the first Google account is connected to too many things to just delete it.
Click to expand...
Click to collapse
I believe you need to clear the data/cache from the Google account manager app in order for it to let you delete that account.
It's one of the google apps anyways. Can't remember exactly which one at the moment.
mi7chy said:
I'm in your shoes as I use my non-activated Epic 4G over WIFI. Do yourself a favor and reflash with Cyanogenmod 9 release ROM and apps:
http://download.cyanogenmod.com/get/jenkins/5801/cm-9.0.0-epicmtd.zip
http://goo.im/gapps/gapps-jb-20120726-signed.zip
My Epic 4G has become great to awesome after doing so and Google Play works fine.
Click to expand...
Click to collapse
Okay I have the cyanogenmod saved to my sd card, but I can't seem to download the gapps zip from your link nor from google searches. I'll give it a try when I can. I am kind of hesitant to do this, but...I've already backed up everything in recovery plus I reinstalled Titanium Backup and backed up my apps, so...I should be good to go whenever the gapps zip becomes available. For now I am going to try and figure out what app GuidingArrow is talking about.
Okay, I found a functioning gapps from the official wiki site. So I have flashed my phone following, again, a QBKing tutorial. This Cyanogenmod seems pretty cool. My camera seems to be downgraded, but other than that, nice. I am about to go to a McD's and...hope for the best regarding the Google Play store.
Problem Solved
When I flashed it to Cyanogenmod 9, I soft bricked my phone by trying to install backup (oops). So, I used Odin to restore to stock then rerooted.
Turns out the problem all along was...nothing was mentioned in the vid I saw about flashing the gapps right after flashing the rom. But It was mentioned in the video for flashing to Cyanogenmod 9, so when I restored to stock and then rerooted I flashed gapps this time. And voila, I have the Google Play Store working again. I used Titanium Backup to restore my apps, readded my Google account, and everything is fine and dandy again.
The only thing is, I have decided not to go back to Cyanogenmod 9 for now, not without more research. One of the most important features on the Epic 4G (to me anyway), is the camera, and when I was briefly on Cyanogenmod 9 before I soft bricked my phone, the camera seemed...downgraded, to have less features than it has now. Just going to do more research on that end before flashing it again.
fixed
RodimusConvoy said:
I’ve had my Epic 4G since August of last year. I ended service with Sprint in the following month and bought the Epic 4G outright to use as an Android device. So I have no data plan on it, I can only go online and download things if there is a wifi connection present. Since I have no home wifi, that means a lot of trips to McDonald’s and Starbucks and the local library. The phone I use to make calls is a cheapo phone on Cricket’s network.
Anyway, a couple of weeks ago I rooted my phone using QBKing’s tutorial video on Youtube. I am now on Gingerbread.FC09. Everything seemed to work fine. I went to a wifi spot, downloaded Titanium Backup from the Google Play store, everything still worked. I used Titanium Backup to delete four things: Amazon MP3, Nascar, Sprint Football, and Sprint TV & Movies. Nothing else. After that deletion, however, when I try to go to the Google Play Store on a wifi connection, it closes. Not force closes, just…opens than closes as if it was never open in the first place.
I have tried:
-talking to QBKing himself about it (he can’t figure it out either)
-clearing the partition
-clearing the Delvik cache
-finding the most recent version of Google Play Store, downloading it to my phone via mass storage, and installing it by double clicking the apk
-Uninstalling updates for Google Play Store (“clear cache” and “clear data” is always greyed out)
-Deleting Titanium Backup
None of these actions have had any effect. I can still surf the net normally, even upload videos to Youtube. Nothing has been effected except my ability to open Play Store. I even get update notifications that I have apps that need updating.
I have searched xda and while I have found threads with similar issues, none for the Epic 4G. I am not sure if I should take an answer I saw for a completely different phone by a completely different maker and apply it to mine. Plus I wonder if my problem is unique given that I have a phone with no service.
Other info that might help:
-I have Google Services Framework Version 2.3.7. I can’t seem to find a more recent version of that.
-Kernel Version is 2.6.35.7
-No roms, at all, I’ve been too focused on trying to get Google Play Store to work again to even think about getting and flashing roms.
Any help would be appreciated. Thank you.
Click to expand...
Click to collapse
[FIX]
few and simple steps
clear the data for play store
turn off your wifi
go to settings accounts
remove the google account
then add the account again and reboot
after you reboot
turn on your wifi
BEFORE YOU TRY TO OPEN THE PLAY STORE
go to PLAY NEWSSTAND WAIT FOR IT UNTIL IT LOADS
now you can test ur playstore
The last couple of days my phone (AT&T) started wigging out on me. None of my Google stuff works, I cant sync emails, I cant get anything to show up in the Play Store, Hangouts doesn't work, and in addition to that I've lost my ability to text (using the factory app). I tried to log out of Google (I have 3 different accounts I use for various things), when I try to sign back in I get an error saying there is an error communicating with Googles servers, as well as an occasional "the process android.process.acore has stopped". I'm also suddenly seeing horrible battery drain.
This is a major problem for me, can anyone help with a fix before I wipe my phone?
Thanks--Dan
Do a backup and do a factory reset, if it don't work use the kdz tool (http://forum.xda-developers.com/showthread.php?t=2785089)
Is there anything you did on your phone before that?
No, I don't believe I did anything out of the ordinary. Didn't install any new apps that I can recall.
Not sure what has happened (there haven't been any OTA updates), but my device crashes anytime I open things like Phone, Messenger, Contacts, and a few apps that integrate with those services and some that do not. I am on official with no root and changed nothing since my last time using it. Is anyone else having these random issues? Really not wanting to factory reset this thing.
My Fire Phone has the same issue. It start doing it a few weeks ago. It seemed like it was only apps that have some relationship to Contact data. WhatsApp, all contact apps, all phone apps, dialer apps, etc.
I ended up reseting the phone and starting from scratch. The issue seemed to be fixed. Today I use the phone in the morning, and it was fine. I pick it up to use some hours later, and the default launcher (Arrow Launcher) would crash every two seconds. I had to uninstall it from the OS Settings, and then pick another launcher. The other launchers are fine, but it was back to the same old story... opening any app that has a relationship to contacts data crashes.
Did you ever find a solution or a cause?
I never found a solution. My phone is sitting on my desk waiting to be used again. I thought that I would for sure be able to reinstall a non-damaged APK for the contacts application on the fire phone, but I haven't found a way. There has to be a way of fixing this issue without doing a clean install.
How to fix Crashing System Apps on your Amazon Fire Phone
I figured out how to fix this issue with the help of the amazon customer support team. I created a short video on youtube which should be able to help. Video can be found by googling "How to fix Crashing System Apps on your Amazon Fire Phone" or by copying and pasting the following link without quotes "bit.ly/2vSKcYn"
AndroidWelcome said:
My Fire Phone has the same issue. It start doing it a few weeks ago. It seemed like it was only apps that have some relationship to Contact data. WhatsApp, all contact apps, all phone apps, dialer apps, etc.
I ended up reseting the phone and starting from scratch. The issue seemed to be fixed. Today I use the phone in the morning, and it was fine. I pick it up to use some hours later, and the default launcher (Arrow Launcher) would crash every two seconds. I had to uninstall it from the OS Settings, and then pick another launcher. The other launchers are fine, but it was back to the same old story... opening any app that has a relationship to contacts data crashes.
Did you ever find a solution or a cause?
Click to expand...
Click to collapse
I figured out how to fix this issue with the help of the amazon customer support team. I created a short video on youtube which should be able to help. Video can be found by googling "How to fix Crashing System Apps on your Amazon Fire Phone" or by copying and pasting the following link without quotes "bit.ly/2vSKcYn"
In the settings menu in manage applications switch to all applications and look for content management services application. Open ot and clear the cache and the data. I think the problem will be solved.
Found a solution ??
Ztcc said:
Not sure what has happened (there haven't been any OTA updates), but my device crashes anytime I open things like Phone, Messenger, Contacts, and a few apps that integrate with those services and some that do not. I am on official with no root and changed nothing since my last time using it. Is anyone else having these random issues? Really not wanting to factory reset this thing.
Click to expand...
Click to collapse
Dear... I had same issue....
But finally I have found a crazy solution.... that is "uninstall all Fire Phone Updates" and at the end clear and clear data and force stop " content management services"
Hold power button for at least 40 sec.... after rebooting you phone gonna be fixed...
Sorry for bad English....?
100% smoothly working... let's kick the problems???
Doesn't work. I'm having the exact same issue. Tried all solutions here but they did not work. On the last solution though, how do you uninstall all fire phone updates?? Thanks!
Anyhuman86 said:
Doesn't work. I'm having the exact same issue. Tried all solutions here but they did not work. On the last solution though, how do you uninstall all fire phone updates?? Thanks!
Click to expand...
Click to collapse
Dude.. Simply go the settings . Click on application then manage applications, select filter "downloaded".. then you will see system downloaded applications... click on every single system app nd uninstall updates... After all, being system uninstalled updates, again chose filter to "All" then search for "content management services" click on it... do clear cache, clear data, and force stop... now hold power+vol down button for at least 40 seconds... problem fixed
That fix didn't work for me. Anyone else have any ideas?
Maybe it is DIGITS? or iCloud sync?
I had the same problem, and the instructions above did not fix the situation for me, either, at least after just a couple of tries. However, I have 2 Fire Phones, and the other one was fine when I booted it from a month-long (or more) slumber. Then I did a few things to update it a bit and then it was also not fine, so something recent is causing the problem. But I do not know which of the "few things" messed up the 2nd phone. Maybe just being connected to the internet for a few minutes after a new boot from having been off for a while. I did not try to fix Phone 2 because clearing the data for Content Management Service will mess up all my app organization, removing them from folders, which is a huge pain to reorganize (well over 100 apps).
UPDATE: I shortened my long post. I had suspected either T-Mobile DIGITS or iCloud CardDav sync issue, or some other process that writes to the content management cache/data with each boot (since those processes launch with each boot), which I thought was why the fix did not immediately work on my phone. But now I think I figured it out. I made a new post since I can't edit the title of this one. But neither DIGITS nor iCloud was causing the issue. Sorry for so many "trouble-shooting" posts. I was thinking maybe others with crashes are using the same apps I suspected.
Android bug is the issue; need to delete a few apps
I think I figured out one issue which can cause this problem, which is not really a Fire Phone problem but an Android problem, at least with older version of Android and its Fire OS derivative. If you google the issue without restricting to Fire Phone, you'll see this is a common problem.
The issue is having too many apps installed -- even if you have plenty of space for them. I'm going from memory (too lazy to search again) but it seems android has a numbering system for the services within apps, but the numbering system has finite available numbers, so if you have too many apps (say, over 100 like I did), especially ones that use numerous services (and therefore numerous spots within the numbering system), then the OS can't handle that. So the solution is to delete some of your apps. Some apps will have a bigger impact than others.
So, this was the reason why one of the earlier posters said it fixed the issue when deleting "updates" to system apps. These updates are usually new installs that are used instead of the app that came with the phone which is "inactivated," so they take up spots within the numbering system just like any new install. But it actually does not matter which particular app you delete, so just delete ones you don't use.
Also, this was the reason why my Fire Phone 2, like my Fire Phone 1, went bad shortly after I booted it and did some stuff to it. That stuff was to "sync" my setup with Fire Phone 1, since I keep the two almost the same. I install almost the same apps and organize them the same way, so if a phone breaks or I don't have time to charge the battery, I can just swap in my SIM to a working phone and it is up-to-date and ready to go. Perfect backup system. But this means they were both similarly maxed out with apps, and when I added a few more to Phone 2, it developed the same issue. I believe I updated Outlook from Amazon App Store, and OneDrive from Google Play Store (I think I had installed OneDrive from Amazon store but it is no longer available there). And I added a couple of other apps in addition, like Microsoft Translator; nothing with contact links. So, not major changes.
Problem is, even if you uninstall a bunch of software, you'll still need to clear the data from Content Management Services, following the instructions in the YouTube vid posted earlier. Which is a pain if you have a lot of apps, because you have to organize them fresh.
UPDATE: My issue was not yet really fixed. While trouble shooting, I disabled Contacts Storage, and that actually prevents crashes even before deleting the excess apps. (It then seems to disappear from the list of apps but actually it is there: Need to scroll to the very bottom of the long applications list.) Re-enabling Contacts Storage brings back the crashes. But then I cleared its cash/data and force quit, and cleared just the cache (not data) in Content Management Services, and did the long press on the power button. Now it seems to be fixed.
So, it seems Contacts Storage was an important culprit.
I still love the Fire Phone but I'm stunned at how buggy Android is (or was, back in 4.4).
Maybe a Telegram or Vonage update initiated the problem
I was able to fix my 2nd Fire Phone without clearing data from Content Management Services (I did clear cache and force quit, then long press power). And before that I also cleared Contacts Storage and force quit. This was super nice because I did not have to organize all my apps from scratch.
However, my first try of the above did not fix. I then deleted Telegram and Vonage, and then repeated the above procedures, and now my 2nd phone is fixed too.
I had also deleted Telegram and Vonage from Fire 1 when I was culling apps, so now I'm wondering if one of those was the issue that messed things up. I've had them on my phones for a long time but did recent updates on Google Play Store. I do not use these apps but have them just in case an acquaintance prefers them for messaging, but maybe an initial launch and setup has some associated process launch on each boot.
So now I'm not sure what caused my problem; an app update or too many apps or a combination of the two??
I'm thinking it is not a good idea to install calling apps on the Fire. It had its own version of Skype and so maybe calling apps need to be somehow adjusted for Fire OS. (And Skype on Fire Phone is no longer officially supported, even though Android 4.4 is.)
UPDATE: Reinstalling Telegram does not reproduce the issue. And in addition to Telegram and Vonage, I had removed some other apps. I did not retest with Vonage but Telegram is definitely NOT the issue. At least the version that's in Play Store as of this Edit, which is July 8 2018.
It is Microsoft OneDrive that's causing the issue
I figured out the issue, at least in my case. The newest version of Microsoft OneDrive from Google Play Store is causing the problem. It is version 4.15, from Sept 2017, but I take a while to update apps from Play Store sometimes, and so it wasn't causing an issue until I recently updated it. I can reproduce the issue. The app has other weird problems like its icon disappearing. Also, the version from Amazon App Store no longer shows up (but it tries to "update" my Google Play version since the version numbers don't match). That version now fails to install, so it is probably missing from Amazon servers. Anyway, if I download latest from Google Play, it does not cause the issue until I launch and sign in. Then Contacts and Phone will crash. Then when I first clear all its data and then uninstall, the Phone and Contacts no longer crash. OneDrive permissions includes contacts, so it does something to contacts data that causes Contacts and stuff using it to crash. I hope Microsoft will fix this and put OneDrive back in Amazon Store, because OneNote needs it. I had both OneNote and OneDrive from Play Store because the Amazon App Store versions were both older. But both are now missing when I search the Amazon App Store with my phone. So these Microsoft apps are no good on Fire Phone (and maybe other Fire OS?) for the time being.
It' enough to disable Contact Storage app to stop Dialer from crashing. So now we have dialer with no contacts and history I Hope someone will resolve this issue.
Luca7007 said:
It' enough to disable Contact Storage app to stop Dialer from crashing. So now we have dialer with no contacts and history I Hope someone will resolve this issue.
Click to expand...
Click to collapse
I think the issue is in part too many apps for this version of Android, especially bigger ones with numerous processes. AND communication apps from Google Play Store that launch automatically upon reboot and write to contacts.
I finally have both phones working nicely. I just backed up and then deleted a bunch of apps that I was not using. But that alone may not have been my biggest issue. It seems that at least the newest versions of communication apps from Google Play Store cause this problem, even after I had culled my apps. For example Signal seems to have caused the problem, but for some reason only if I was using the CardDav-sync app (to sync my iCloud contacts). Once I uninstalled Signal, all is working fine. I have my contacts synced from iCloud now, and nothing is crashing. So it is not simply a high app count issue, though maybe it is a combination of problems.
Anyway, you do not have to disable Contacts Storage to use your phone. I did not even need to long-press (soft reset) or clear cache for Content Management Services. I just uninstalled Signal, then cleared cache and data for Contacts Storage and then did a regular restart, and the Phone app and Contacts are no longer crashing.
Hello. I have a Pixel XL 128 GB, purchased directly from Google. I'm on the 7.1 software. Recently (hard to nail down the exact date) several google apps began to crash. As of now, it is ONLY google apps, and only some of them. Apps crashing are : google photos, gmail, and "ok Google" assistant crashes when I attempt to use it. The Google app itself works, but as soon as I attempt the voice control, it crashes the app. I am rooted as well. I've rebooted and cleaned the google services, photos, and gmail caches with no relief from this problem.
Any ideas? I love my phone and really want to fix this problem!
Thanks all.
I have had this happen on other phones and I have been able to fix it by logging out of my Google account, wiping cache in settings-storage then rebooting and logging back into my account. I have never lost any data this way. Your mileage may vary, hope it fixes it for you.
Sent from my Pixel XL using Tapatalk
Long shot, but maybe these are related?
https://www.reddit.com/r/Android/comments/64wfkm/psa_the_google_apps_latest_update_is_broken_when/
aramisathei said:
Long shot, but maybe these are related?
https://www.reddit.com/r/Android/comments/64wfkm/psa_the_google_apps_latest_update_is_broken_when/
Click to expand...
Click to collapse
Thanks. I thought I was alone.:laugh:
Did you try clearing cache of those apps and logout of your Google account?
Ok, thanks for all the replies. I cleared the caches, all the history, etc. I also uninstalled all updates for the offending apps. Another weird thing I noticed is that Instagram also crashes the same way. But not OG+ (another instagram client) that seems to work just fine. It's weird that I can voice search from the Google app directly, and it doesn't crash, but when i use assistant, it crashes. I also deleted all google accounts, cleared caches, rebooted, and upon restarting, same issue. Any other suggestions? I'm at a bit of a loss here, and don't know why it is doing this.
I have the same problem. I get "Unfortunately, Whatsapp has stopped working" message and my app crashing while trying to open the message. I tried everything like factory reset, clear cache etc. but I'm not able to get rid of this problem. I'm also using Google Pixel smartphone.
I can't get Google photos to back up any of my pics or videos. I have it set up appropriately (never had a problem on any other device including my op5) but on the option it just says "getting photos" but that's it.
It won't even back up my photos if in try to do it manually
The only issue I have with Google Photos, on any device, is how janky and terrible the pinch to zoom is. I doubt Google even tests any of their apps anymore.
That's why I'll never use it as the main Gallery or to show off Photos. It's embarrassing.
As far as backing up, that seems to be working ok for me. As long as it's Sync'd under Account Settings, it's usually fine.
xyourxhighnessx said:
I can't get Google photos to back up any of my pics or videos. I have it set up appropriately (never had a problem on any other device including my op5) but on the option it just says "getting photos" but that's it.
It won't even back up my photos if in try to do it manually
Click to expand...
Click to collapse
Had the same issue when I changed to OP5T.
It would sit at "getting photos..." and not do a thing (even the network speed in status bar was 0 K/s).
I resolved it by cleaning the its data and cache in storage (Settings>Apps>Application List>Photos>Storage>Clear Data) and go through the setup process again.
Hope it resolves your issue also.
macronon said:
Had the same issue when I changed to OP5T.
It would sit at "getting photos..." and not do a thing (even the network speed in status bar was 0 K/s).
I resolved it by cleaning the its data and cache in storage (Settings>Apps>Application List>Photos>Storage>Clear Data) and go through the setup process again.
Hope it resolves your issue also.
Click to expand...
Click to collapse
Hey thanks that worked. I originally tried disabling and enabling it (that used to clear all data) but apparently not anymore. Clearing data for the app worked perfectly. Thank you